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Want to do the best work of your life? Make your mark at Europe's leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. The Advanced Analytics team within Consumer Strategy are at the forefront of understanding consumers and creating actionable insight about their behaviours, attitudes and needs. This consumer intelligence helps deliver a better experience and service to consumers and improves marketing performance. We have a considerable team with a variety of specialist skills including analytics, research, insight consultancy and econometrics and have a very extensive and deep stakeholder base across 30+ areas of Sky, covering every subject - from market & prospect headroom through to customer retention and everything in between! What you'll do: As an Analytics Manager in the Advanced Analytics team in Consumer Strategy, you'll be responsible for driving best in class insights through analytics, helping shape decisions using the power of data and insights: • Work across key business areas: Lead end-to-end analytics projects for Sky TV, NOW, Connectivity, and VIP, helping these teams make data-driven decisions that support Sky's consumer strategy and commercial priorities., • Deliver impactful analytics: Write complex and accurate code which exploits behavioural, research, external reports data, employing a wide range of advanced analytical techniques to extract strategic, actionable insights., • Bring insight to life: Create presentations that turn analysis into compelling stories - clearly structured, visually engaging, and commercially relevant - translating complex analytical outputs into clear commercial implications and recommendations., • Collaborate closely: Partner with stakeholders on briefs from problem definition through to delivery, ensuring high-quality outputs and advising on the most appropriate analytical approaches to meet business needs., • Grow fast: Build your technical and commercial confidence by working across different subject areas, expanding your advanced analytics and AI-enabled toolkit through hands-on application, mentoring and training., • Support others: Share your knowledge on analytical thinking and ways of working with the team, contributing to a strong collaborative team culture, and helping to uplift the quality and impact of work around you.What you'll bring:, • Demonstrated experience of using analytics to influence a commercial or strategic decision, such as evaluating risks and opportunities, deep dives into performance, assessing new propositions, and shaping business priorities., • Proven track record of communicating complex analytical insight clearly and credibly, influencing stakeholders up to Head of Department level and articulating both the so what and the now what., • Advanced SQL user with experience querying and manipulating large-scale customer, transactional, or behavioural datasets to deliver accurate, high-impact analysis independently., • Experience in using advanced analytical techniques (e.g. causal inference, statistical modelling, predictive methods) and a strong desire to continue expanding this toolkit with programming languages such as R and Python, including the effective use of AI-enabled methods where they add value., • Strong ability to partner with stakeholders to understand underlying business needs beyond the immediate question, challenge assumptions constructively, and shape analytical approach that will deliver measurable commercial value., • Proven ability to independently scope, design and deliver complex analytical projects end-to-end, selecting appropriate methodologies, managing ambiguity, and pivoting approach where required to ensure timely, high-quality, and actionable outcomes.The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. The hybrid working expectations for this role are 3 days in the office per week. Osterley: Monday, Tuesday & Thursday Where you'll work: Osterley Our Osterley campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Chiswick Park, Gunnersbury, Acton Town and Ealing Broadway tube stations. There's also plenty of parking, bike shelters and showers. On campus you'll find six subsidised restaurants and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation. At Sky we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, so we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

A respected UK charity is seeking a Property Services Manager to lead the delivery of high-quality housing management across supported living schemes for vulnerable residents. London (Hybrid/Multi-site) Salary: £50,000 Role overview You will oversee repairs, maintenance, compliance, and voids across a portfolio of properties, ensuring homes are safe, well-maintained, and meet all regulatory standards. The role includes managing a team, overseeing contractors, controlling budgets, and driving service improvements. Key responsibilities • Lead and develop the property services team, • Manage repairs, voids, planned and cyclical maintenance, • Oversee contractor performance and KPIs, • Ensure full health & safety compliance (gas, fire, electrical, water, asbestos), • Monitor budgets and control costs, • Reduce void turnaround times and rent loss, • Maintain estate and scheme standards, • Produce performance and management reports, • Experience in housing/property management (social housing, local authority, or similar), • Strong leadership and team management skills, • Knowledge of repairs, compliance, and housing legislation, • Experience managing contractors and KPIs, • Strong understanding of H&S in housing, • Good communication and stakeholder skills, • Customer-focused approach If interested in hearing more, please submit your CV. Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information. As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Service Technician Team Leader (Lighting & AV Systems) Wimbledon Monday–Friday £38-40k Our client is a leading provider of integrated AV, lighting, and media solutions who are looking for a Service Technician Team Leader to support service delivery across broadcast, corporate, leisure, and entertainment environments. This is a hands-on technical leadership role focused on delivering high-quality service, improving processes, and supporting the wider engineering team — without direct line management. • Lead and coordinate on-site service operations, ensuring a professional and customer-focused experience, • Provide expert support across lighting systems (ETC consoles), networking, and dimming systems, • Support development of service procedures, methodologies, and technical standards, • Review site reports and drive continuous improvement and quality assurance, • Assist with service planning, RAMS, and documentation, • Collaborate across teams to support installations, repairs, and technical problem-solving Skills Needed • Strong experience in lighting / AV systems servicing and support, • Solid knowledge of ETC consoles, control systems, and networking, • Proven ability to lead on-site activities and support technical teams

A market-leading public safety client of ours, which provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second-line technical support to a number of their UK-based customers. You are responsible for the technical implementation and maintenance of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities • Communicating with & responding to customers about technical service incidents, events and requests., • Analysing and diagnosing errors and faults, • Proactively drive incidents through to resolution, • Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management, • Technically delivery of change requests into live services, • Collaborating with Product Management team on continuous product improvement based on customer feedback, • Site acceptance testing Your Experience • First and/or second line support in an enterprise / Cloud based environment, • Incident management and problem resolution experience, • Microsoft operating platforms, including Microsoft cloud-based services (Azure), • Microsoft SQL Server deployment and management ideally, • WAN/LAN hardware, configuration and management, • Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally, • Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally, • Virtualisation (ESXI/HyperV/Virtualisation), • Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMS, • Hardware: Cisco LAN/WAN switches, Dell /Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN, • Knowledge of ITIL processes in a support environment, • Telecommunications systems experience (telephony/ Radio integration) If this looks like something that could be right for you or you would just like to hear a bit more please feel free to hit apply or contact Lewis Dunn@ ARM on 02392 228237 or

We are seeking a Technical Manager to champion quality excellence and brand integrity across our portfolio, ensuring every product is safe, ethical, and trusted from supplier to customer! The Role: The Technical Manager will drive quality across the whole portfolio through the implementation of rigorous quality standards. In addition, the role ensures food safety and brand integrity through due diligence and risk management. In doing so, the role provides confidence to suppliers and customers alike that products supplied are of the highest quality and ethically sourced. Job Specifics: Contract Type: Permanent Location: Park Royal, London, NW10 7RX Reports to: Group Technical & Sustainability Director Key Responsibilities: Compliance • Responsible for management and reporting of technical KPI’s, • Drive supplier approval and maintenance programme using a risk assessed schedule of audits, • Attend technical visits and first production runs, • Deliver continuous quality improvement and step change technical performance in supply chain, • Maintain accurate specifications and provide Food Information to Consumers (FIC) data, • Manage customer technical platforms and ensure technical requirements are communicated to suppliers, • Manage the artwork process and approve legal label sign off, • Complaint management, trending and reporting, • Deliver Corrective and Preventative actions Sustainability • Manage SEDEX platform and work with suppliers to ensure all products are sourced ethically and responsibly, • Help deliver sustainable packaging solutions and Remove, Reduce, Reuse, and Recycle targets, • Maintain accurate packaging data and support EPR reporting, • Drive supplier conversion to global environmental and sustainability schemes, • Champion delivery of Carbon Zero target Brand Reputation Compliance Global Standards (BRCGS) • Help deliver BRCGS Agent & Brokers, Storage & Distribution certification, • Support implementation of E&C Quality Management System, • Active member of HACCP & VACCP teams, • Perform internal audits and test E&C management systems General • Technical expert with a detailed understanding of supply chain operations and quality management, • Engage with colleagues, suppliers and customers to help define successful sourcing strategy, • Provide advice on legal/technical issues to colleagues, suppliers and customers, • Coach and train colleagues on technical matters in respect of skill sets and product knowledge, • Be a role model for the company values and challenge team members who are not Knowledge & Skills Required: • Degree or equivalent in food, wine or relevant science subject, • WSET Diploma qualification (desirable), • Lead auditor qualification, • HACCP, • 3-5 years experience in a technical role within the supply base or retail, • Proven track record of delivering results in a technical role, • Auditing experience and understanding of retailer technical requirements, • Experience in implementing BRC Global Standard, • Knowledge of sustainability initiatives, • Commercial awareness, • Empathetic, motivated team player and professional role model, • Ability to work collaboratively with E&C and Supplier teams, • Initiative and pro-active approach, • Effective influencing skills, • Ability to travel within the UK and overseas (potentially at short notice), • Good IT skills, in particular Microsoft MS programmes, • Fluent in French, Spanish or Italian (desirable) Who are we: Founded in 1972 by Remo Nardone as an Italian specialist wine distributor, Enotria has grown to be one of the UK’s leading premium wine and spirits distributors. Complete ownership of our supply chain and unrivalled data insights into UK wine-buying behaviour ensure seamless customer service, full control over the customer journey and an ability to deliver targeted solutions tailored to each of Enotria’s customers. Working with a diverse portfolio of over 300 exclusive wine producers and over 1,500 spirits producers, spanning unique family estates to iconic names, leading brands to market innovators, Enotria has established one of the most comprehensive and exclusive ranges of premium wines and spirits of any distributor in the UK. Acquired by Majestic Wine Group in April 2025, Enotria continues to operate as a standalone business, serving all drinks industry channels by leveraging its premium on-trade, off-trade and DTC market expertise to build long-standing relationships. Enotria’s 10,000-strong client base includes independent retailers, fine dining, specialist bars, hotels, travel operators and prestigious events venues.

DEPARTMENT MANAGER (Department Leadership — Massimo Dutti UK) Who we are Massimo Dutti is part of the Inditex family of brands, within one of the world’s leading fashion retail groups, with global brands including Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho, Zara Home and Lefties. Massimo Dutti blends timeless style with a modern edge — defined by quality, considered design, tailoring and elevated everyday essentials. Our stores deliver a premium experience where detail matters: product knowledge, presentation and thoughtful service. At Inditex, how we work sets us apart: teamwork, respect, curiosity and sustainability, with people at the center of every success. The role As a Department Manager, you own the performance and daily leadership of your department. You drive sales through product, standards and service — while developing a confident team that can deliver consistently in a premium environment. You’ll be hands-on on the shopfloor, using KPIs and product insight to set priorities, coach performance and keep the department looking and feeling exceptional. This role is for you if you… • Lead with emotional intelligence, integrity and high standards, • Are commercially strong and confident with KPIs and daily trade, • Care about detail: service, product knowledge and presentation, • Are organised, calm under pressure and strong at prioritising, • Enjoy developing people and creating a positive, accountable team culture What you’ll do • Own department results: sales, productivity and key KPIs, • Analyse performance and product to set clear daily actions for the team, • Deliver a premium customer experience through strong service and product knowledge, • Maintain excellent presentation, availability and department routines, • Coach, develop and support your team through clear feedback and training, • Partner with VM/Operations to ensure flow, replenishment and standards are consistent, • Support compliance with Health & Safety, security and store procedures, • Champion Inditex sustainability initiatives through daily ways of working What we offer Competitive salary, 25% staff discount across all Inditex brands, 28 days holiday allowance, company pension scheme and the “More for Less” benefits platform with a wide range of discounts. At Inditex, internal talent is our greatest asset. We offer clear progression opportunities, continuous learning through training and e-learning, and the chance to contribute to social and sustainability projects that make a real difference. Inclusion & accessibility We are committed to creating a recruitment process that is inclusive and accessible to everyone. Adjustments are available for candidates with disabilities or long-term conditions.

Love live events? Passionate about building great relationships? If you're driven and skilled in building relationships, we want you to join us as an Account Executive in our close-knit team at Conference Badges. If you're excited by the thought of supporting world-class brands at incredible global events - from the Coronation to COP26, and from automotive launches in the UK to launching a floating city on the Red Sea - this could be your perfect role. We do this for many of the world’s best-known brands, as well as thousands of smaller ones. We're looking for somebody with the ability to figure stuff out. You don't need to be the 'complete package'. Perhaps you've not directly done everything listed below, but know and can demonstrate that you can apply yourself wholeheartedly. Perhaps you have some other great skills to bring to the table that could benefit this role... we want to hear from you. We're a founder-owned brand that has well established roots in the events industry. We believe that the name badge is a vital element of any business event. It enables attendees to identify each other, work out common ground, establish connections and build relationships that can potentially transform lives and organisations. These are the reasons why live events exist. Using QR codes or contactless technology the name badge can also be a data collector - a means of keeping track of what thousands of attendees are interested in. And the quality of the name badge, combined with the way in which it’s delivered, are central to the attendee’s first impression of the event. We love our industry. The buzz of pulling off a challenging event and seeing it unfold makes every day different and interesting. It’s also hard work, involves a lot of juggling tasks, and deadline-driven. To be successful in this role you will need to be organised, diligent and keep a positive mindset. We’re looking for a candidate who feels they share these values. Importantly, they will be likeable and able to build trust with customers by employing a consultative selling process. Here’s a taste of what we do: YOUR MISSION: • Be the friendly first point of contact for event enquiries - listening, advising, and assembling solutions to customer needs from our product mix., • Proactively identify and develop new business opportunities, including attending industry events, connecting with prospective clients and working on outbound lead generation campaigns., • Prepare engaging, detailed proposals and see them through from start to successful delivery., • Collaborate closely with our production and tech teams to ensure flawless execution., • Manage invoicing and payment tracking, keeping projects organised and on schedule., • Actively gather client feedback and champion continuous improvement across our service. Who we're looking for: You don't need to be an expert in event technology yet. But you do need to be: • Curious - keen to learn and understand customer challenges. An asker of great questions., • Resourceful - looking for genuinely useful upsell and cross-sell opportunities and sources of new leads., • A quick learner - able to pick up product knowledge and systems rapidly., • Confident enough to engage with clients and prospects Experience in B2B account management, events, print, or technology would be fantastic. But if you haven't done everything listed here and yet have demonstrated that you're skilled, disciplined and motivated in your approach, we still want to hear from you. You’ll thrive here if you: • Have exceptional communication and relationship-building skills., • Can spot opportunities to up-sell, cross-sell and secure re-bookings., • Are organised, detail-oriented, and thrive in a deadline-driven environment., • Love working closely with customers and providing outstanding service., • Look for continuous improvement in your work methods., • Are genuinely excited by tech and enjoy learning about new solutions. Why join Conference Badges? • Opportunity to work with world-leading brands on amazing, varied, and impactful events., • Experience working in an innovative, unique, company - helping make events be more effective and sustainable, • Work with and learn from highly experienced sales people, • Competitive salary based on experience. £30k to £32k p.a. basic salary, with £40k-45k OTE including performance bonuses., • Hybrid working opportunity after 6 month training period. Up to 2 days pw remote working., • 22 days annual leave in addition to bank holidays, with bonus days added in year 2, 3 and 4., • Private medical insurance after 1 year., • Company pension., • Supportive and fun team environment—your ideas will directly shape the future of the company., • Ongoing professional development opportunities and training support. Location Kingston upon Thames (we are 5 minutes walk from Kingston station). This will initially be an office-based role, with part-time home-based working after the initial onboarding period. Interested? Send your CV and tell us why you're a great fit for our team. Top tip: Contacting us with a personal message about what you find most appealing about this role and why you're a great fit will help you stand out from the one-click applications.

The Deichmann store, located in Serpentine Green, Peterborough is seeking a Store Manager to join our busy store. The salary for this role is £34,500 + the potential to earn commission and bonuses. Training for this role will take place in our city centre Peterborough store. Ideal candidate: This is a really exciting opportunity for a successful and ambitious Store Manager to join a successful, international retail brand. Already demonstrating a superior level of performance within their own store, the successful candidate will have the right mix of managerial and technical aptitudes in order to drive performance. You will have previous experience of working as a Store Manager in fast paced, high volume retail setting. You must be able to problem solve and think on your feet, alongside this you will be a people person, have the ability to plan and co-ordinate resources and be passionate about the delivery of exceptional customer service. Key activities: • Motivate and coach the team to deliver excellent customer service, • Lead by example in promoting and recommending complimentary shoe care products, demonstrating confidence with selling and excellent product knowledge, ensuring the very best level of customer service, • Stock management, • Analysing and interpreting sales performance data and reports, • Making recommendation for ways to improve sales performance, based on analysis of quantitative and qualitative data and identification of customer insights, • Ensure all company standards are implemented and maintained i.e. merchandising, admin, • Delivery of all KPI’s, meeting all company standards, • Recruitment and training of the team Personal characteristics: • A hands on leader, with experience working as a Retail Store Manager, • A positive flexible approach with a can do attitude, • Energy and enthusiasm, with ability to work under pressure, in a demanding fast paced environment, • Have the confidence and ability to motivate, coach and inspire the team, • Highly numerate, • Attention to detail, • Good communicator, • Be methodical, organised and have a structure approach to work, • Be fully flexible across the week If you would like to join the team at Deichmann UK as our Store Manager and you meet the job requirements, please click apply. We’d love to hear from you! By applying for this role, you are confirming you have the right to work in the UK and will be required to submit the required documentation.

Branch Manager Garage Doors / Home Improvement / Trade Retail £45,000 Basic + Monthly, Quarterly & Annual Bonus + Company Car New Malden, Surrey – Branch Based Company Overview A long-established and growing business operating within the home improvement, building products and installation sector is seeking an experienced Branch Manager to oversee one of its established South East operations. The role has been created to further strengthen branch performance, improve day-to-day efficiency and support continued commercial growth. The company has built a strong reputation for service, reliability and quality delivery across both domestic and trade markets. Offering long-term stability and a supportive working environment, this opportunity would suit a commercially minded manager looking to make a visible impact across sales, operations and team performance. Job Overview The Branch Manager will take full responsibility for the day-to-day running of a successful retail and trade branch. Reporting into senior leadership, the role combines branch operations, customer sales, team management and installation scheduling. Success in the role will be measured through branch profitability, service standards, team productivity and commercial growth. Key Responsibilities • Oversee all branch operations including sales, admin, scheduling and customer service, • Lead and develop a small internal team to achieve targets, • Drive showroom, inbound and enquiry-led sales across product ranges, • Manage installation schedules, logistics and customer bookings, • Check deliveries, organise stock and maintain branch efficiency, • Handle customer enquiries via phone, email and face-to-face, • Monitor branch performance, productivity and service standards, • Maintain high standards of health & safety and branch presentation, • Generate repeat business through excellent service and aftersales support Person Specification • Previous Branch Manager, Depot Manager, Showroom Manager, Trade Counter Manager or Operations Manager experience, • Background in doors, construction supplies, builders merchants, home improvements, trade retail or installation sectors, • Strong sales ability with experience converting enquiries into orders, • Proven people management and team leadership skills, • Confident communicator with strong customer service skills, • Full UK driving licence Benefits • £45,000 basic salary, • Monthly, quarterly and annual bonus scheme, • Company car, • Company mobile phone, • Pension scheme, • 25 days holiday plus bank holidays, • Health cash plan, • Full product training, • Stable long-term career opportunity with an established business Next steps Candidates with branch management, trade sales, home improvement or construction supply experience are encouraged to apply. For a confidential discussion or further information, please submit your CV today.

We’re looking for an experienced retail leader to join a high-performing premium accessories brand as an Assistant Manager in Kingston upon Thames. This is a fantastic opportunity to step into a key leadership role within a business that is trading strongly, has a great team culture, and puts customer experience at the heart of everything it does. The Role As Assistant Manager, you’ll support the Store Manager in leading a team of around 10, driving performance through exceptional service and strong commercial awareness. You’ll be hands-on in delivering a premium in-store experience, ensuring every customer interaction is engaging, purposeful, and conversion-focused. Key Responsibilities • Support the day-to-day running of the store, • Lead, coach, and develop a team to deliver outstanding service, • Drive sales performance through customer engagement and conversion, • Maintain high visual and operational standards, • Proven experience in a retail leadership role (Deputy Manager, Assistant Manager, Department/Section Manager, or a Supervisor ready to step up), • Passionate about customer experience and service excellence, • Strong understanding of driving sales through engagement and conversion, • A confident leader who can motivate and develop a team, • Salary up to £32,000, • Monthly bonus up to 10%, • Full-time position, • Supportive, positive team culture

TITLE OF POSITION: General Manager (GM) – United Kingdom REPORTS TO: CEO DIRECT REPORTS: SIX (subject to change aligned to business demand) PLACE OF WORK: Richmond, London (this is a hybrid role, in-office Tues-Thurs 3 days each week as a minimum) ROLE OVERVIEW The GM is responsible for the strategic and operational leadership of the UK team’s key accounts. This role is critical in mobilising and executing contracted commitments, ensuring the full team’s strengths are leveraged for successful execution. The role oversees the design, sale and delivery of customer-focused premium experiences, fostering innovation across all business units to enhance reputation and relationships with customers, clients, and rights-holders. This is achieved through the enablement and effective management of a high-performance Senior Leadership Team (SLT), ensuring operational excellence, team alignment, and an inclusive, high-integrity culture. MAIN ACCOUNTABILITIES • Comprehensive Event Delivery: Ensure the complete and successful delivery of UK contracted programmes through impactful, target driven commercial approach, ensuring successful execution of premium experiences that meet or exceed customer expectations., • Develop Product and Service Strategies: Oversee the development and refinement of product offerings, ensuring they align with customer needs and market trends while enhancing the spectator experience., • Enhance Stakeholder and Partner Relationships: Drive progressive relationships with key rightsholders, working to support current partnerships, maintain strong relationships, and ensure all parties are aligned with the project's goals and delivery timelines., • Revenue Performance: Lead and support the Sales and Marketing teams to ensure revenue targets are achieved. Regularly monitor performance, analyse key drivers, and adjust strategies as required to optimise sales effectiveness and market positioning., • Business Development: Drive business development by expanding partnerships (inc. Sodexo Live!), strengthening market presence and unlocking new commercial contracts and opportunities that drive sustainable revenue growth., • Stakeholder Communication and Reporting: Establish and maintain effective communication channels with both internal and external stakeholders, providing regular and timely updates to ensure transparency and collaborative problem-solving., • Financial Accountability: Take full ownership of the P&L, working closely with the Head of Finance to actively monitor, manage, and drive financial performance. Ensure profitability aligns with business objectives by overseeing budget planning, cost efficiencies, and sustainable growth initiatives., • Risk Management and Compliance: Monitor and manage compliance with event delivery, legal and organisational standards, ensuring all activities are conducted safely and securely, and proactively addressing potential risks to operations and team well-being., • Team Leadership: Drive a sustainable, high-performing team, fostering collaboration to achieve unified success against clear KPIs, ensuring key deliverables align with strategic priorities, further working closely with HR to enhance employee experience, uphold company culture, and ensure compliance., • Office Operations: Ensure the effective functioning of the Richmond-based office, overseeing operational efficiency and workplace environment with support from HR / Business Support. KEY EXPERIENCE • Leadership Demonstrated ability to lead and motivate cross-functional teams in dynamic and high-pressure situations, driving team cohesion and operational success in complex event settings., • Relationship Management: Strong background in building and maintaining relationships with key stakeholders, including rights holders, government bodies, and commercial partners, ensuring collaborative success., • Market Entry and Growth: Demonstrated success in establishing and scaling profitable operations, preferably in the sports, travel, or hospitality sectors., • Innovating Customer Experience: Proven ability to innovate and enhance customer experiences within the hospitality and travel sectors, driving operational excellence and customer satisfaction through creative program developments. KEY COMPETENCIES • Inclusive Leadership: Demonstrates the ability to lead inclusively, fostering a collaborative and supportive working environment that encourages team development and collective achievement., • Resilient and Adaptable: Exhibits resilience and adaptability, effectively managing changes in project scope and responding swiftly to unforeseen challenges., • Effective Communicator: Highly articulate, with exceptional interpersonal skills, capable of engaging diverse audiences and ensuring clear, persuasive communication across all levels of the organization., • Sport Industry Knowledge: An enthusiasm for the sports industry will be beneficial. WHO WE ARE STH Group is a Sodexo Live! company, with offices in London, Auckland, Miami, Melbourne and Sydney, enabling a truly global reach and service offering. Our Company partners with event owners to make the biggest sporting events in the world - even better! From the Olympic Games in London and Tokyo, the Cricket World Cup in England & Wales to the Rugby World Cups in Japan, England, New Zealand and France alongside numerous Grand Slam Tennis experience ventures, our award-winning team cover the globe to create travel and hospitality programmes with one simple ambition – to make the memorable, unforgettable for sports fans. At STH, you belong to something greater; our experiences are unique and so are our people. Bring personality, your background and your desire for delighting others; in return we'll give you all you need to thrive. WHAT WE STAND FOR STH identify the below values as fundamental commitments for every member of our team. Like the athletes we admire and connect with fans, we use these as our guiding compass in everything that we do, which supports a “one-team” mentality, culture-code and aligned directive. • Service Spirit: We are customer obsessed, encouraging our teams to anticipate expectations and take pride in all services they deliver., • Spirit of Progress: We strive to be trailblazers, we seek continuous improvement and innovation in everything that we do., • Team Spirit: We thrive on winning together, delivering exceptional outcomes for our customers, employees, partners and the communities in which we operate

Manpower are currently seeking an interim Demand Planner, to work with our global FMCG client The Magnum Ice Cream Company, renowned for brands such as Magnum, Ben & Jerry's, Cornetto and Wall's, and become an integral part of their fast-paced FMCG environment. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run until the end of March 2027, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £48,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. The Magnum Ice Cream Company (formerly a division of Unilever) is now a standalone, independent, EUR 7.9 billion publicly listed company. We’re on a mission to create the ultimate snacking company. A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories. Because we know, life tastes better with ice cream. We dream big but keep things simple to act fast. If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you! JOB PURPOSE This role has overall responsibility for the quality of the forecast, translating business strategy and insights into demand drivers, and using shipment trends and insights to enable the ICLT to course-correct the business strategy. This role directly contributes to turnover by helping the CS and CD team deliver exceptional customer service. Market Collaboration Planners are accountable for the forecast quality KPI’s (accuracy and bias), and leading the business through transitions (innovations, phase-in phase-outs, discontinuations, etc.). This role will have less of a focus on ‘hands-on’ manual work in the systems than similar roles in the past and more emphasis on collaboration with business stakeholders to deliver results. This role is highly skilled in collaboration and navigating trade-offs, is a master of demand planning and S&OP, and possesses strong understanding of the marketing and sales plans, and deep mastery of their portfolio and supply chains. They are data driven in their approach, use exception-based planning to ensure effort is spent in the areas that can add most value. The role also uses the latest tools and technology to deliver results, including looking at the forecast through different lenses (customer, category, brand, building block, etc.) RESPONSIBILITIES • Accountable for Forecast Accuracy, Bias, Forecast Value Add, VVD and Extreme Bias, • Support the ICLT discussions with deep understanding of the market, product portfolio, and supply chains, • Gather business insights and help translate them into demand drivers for auto forecast models, aiming to continuously improve the forecast quality, • Understand in detail the drivers that power the auto-forecast and be able to articulate them to colleagues in the ICLT and CD, • Lead the business through transitions and innovations by co-creating a business plan and translating into precise forecast inputs, • Use exception-based planning to focus most time on those SKUs which are hardest to forecast, • Typically working in a horizon from 4wks to 18mths, • Ensure updated and agreed volume forecast is submitted and aligned with financial forecasting, • Monitor and evaluate different forecast building blocks, • Planning Mastery – “What we know” -A clear understanding of end to end planning, including demand planning, material requirements planning, production planning and innovation planning. Able to see the bigger picture, and recognise constraints and challenges in other parts of the supply chain., • Performance Management & Digital Mastery – “How We Operate” - Understands how to analyse and extract valuable insights from data, and uses them effectively. Can collect and analyse data to make informed decisions. Knows when to question data, based on accuracy, and identified inconsistencies. Provides insight that enables the team to predict future trends, optimise current operations and identify new opportunities, which lead to business growth., • Technology Expertise – “What we know” –Kinaxis, Power BI, FEU and TPM - Understands the different technology platforms and how they communicate with each other. Uses insight to root cause problems and identify relevant solutions. Sees the benefits of better utilising the technology, and of accurate master data. Enjoys learning new tools and systems., • Business Partnering- Ability to partner with a range of stakeholders using effective communication and collaboration skills. Seek to provide supply chain expertise to help create business value and achieve a desired business goal. ▪ Collaborate with Marketing, CD and Finance to deliver the input-led forecast, including non-forecastable segments, innovations, and local brand building for all horizons ▪ Collaborate with CS in UKI and End-to-End Planning Teams in Katowice, On Demand quality, product availability constraints and mid and long term planning ABOUT THE MAGNUM ICE CREAM COMPANY: With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations. The Magnum Ice Cream Company (formerly part of Unilever) is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it. Here’s what defines success in our organization : • We are all about growth, • We operate with speed and simplicity, • We win together with fun, • We boldly innovate to disrupt our industry, • We care and challenge, • We are experts in the Ice Cream Category Additional Information Kingston working environment: • Contractors who are based at Kingston will be eligible to get free parking at a local carpark, • There is a Unilever Staff Shop located on the Ground Floor next to the main entrance, where Contingent Workers can buy discounted Unilever products., • A canteen, • A Gym is available for use on the Ground Floor (with subscription)., • Facilities in the gym include cardiovascular equipment, resistance machines, spin bikes, free weights area, boxing equipment and a stretch/matted area. Classes are also available and can be booked directly with the Gym. Shower facilities are available in the changing rooms, along with hairdryers.

Job Title: Product Business Analyst Department: Product Location: Hybrid (split between Kingston Upon Thames office and home-working) Country: UK Level: Individual Contributor Reports to: VP Product Contract Type: Permanent / Full-time Contracted Hours/Days: 37.5 hours / 5 days per week About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our commitment to safety, innovation and change. Rooted in the UK, we've become a trusted ally for many police forces, local authorities, retailers and private organisations; helping to pioneer and drive the application of body-worn video in settings and geographies where we can see exciting potential. With an influence now spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose of the Role The purpose of the Product Business Analyst role is to strengthen the Product function by translating customer needs, product strategy, and technical requirements into clear, testable documentation for software, firmware, and QA teams. The role ensures that product behaviour, workflows, and requirements are well understood across teams, supporting consistent delivery and helping maintain high product quality. Key Responsibilities The following outlines the principal responsibilities of the role. This list is not exhaustive and may be updated to reflect business needs, provided it remains aligned with the overall purpose of the position. Requirements & User Stories (Software & Firmware) • Ensure backlog items are well‑defined, prioritisation‑ready, aligned to product goals and meet agreed definitions of readiness before entering development., • Break down high‑level product initiatives into epics, user stories, and clearly scoped deliverables., • Lead the creation of detailed user stories and acceptance criteria for software and camera firmware development., • Translate hardware PRDs and system constraints into supporting software and firmware requirements., • Define functional and non‑functional requirements, including edge cases and error handling. Development & Testing Collaboration • Work closely with Software Development and QA teams to clarify requirements and resolve questions., • Support test planning by ensuring acceptance criteria are clear, complete, and testable., • Assist with defect triage by documenting expected behaviour and reproduction steps. Product Documentation • Document existing (“as‑is”) and future (“to‑be”) product behaviour., • Produce workflow diagrams, state flows, and interface descriptions to support development and testing., • Act as a central point of reference for product behaviour and feature definitions., • Help draft release notes ensuring they accurately reflects delivered functionality and known limitations., • Maintain clear records of behavioural changes across product versions. Customer Feedback & Service Delivery Interface • Support the collection and analysis of customer feedback and customer experience insights for incorporation into structured requirements., • Work with Service Delivery to triage support issues and log defects requiring development. Team Relationships • Work under the direction of the VP Product, supporting product strategy and delivery., • Collaborate closely with Software Development and Testing teams., • Interface with Sales Engineering to understand customer usage patterns and feedback., • Support cross‑functional alignment by ensuring shared understanding of product behaviour. Health and Safety • Comply with all company Health & Safety policies and procedures., • Support product safety activities through accurate documentation and requirement definition where applicable. Learning and development • We encourage continuous professional development and support learning through on-the-job experience, feedback and access to relevant training opportunities. You are expected to take ownership of your development and maintain up-to-date knowledge of sector trends, technology and best practice relevant to your role. Qualifications, Skills and Experience Essential • 3–5 years’ experience as a Business Analyst or Product/Technical BA within a SaaS or technology-led environment, • Demonstrable experience writing high-quality user stories and acceptance criteria for software delivery teams, • Proven ability to translate high-level product strategy into detailed, structured requirements, • Experience working in Agile/Scrum environments with cross-functional engineering and QA teams, • Experience documenting both functional and non-functional requirements, • Strong ability to break down complex problems into clear, structured deliverables, • Comfortable working across Product, Engineering, QA, Sales Engineering and Service Delivery, • Able to manage upwards effectively by providing clarity, progress updates and structured recommendations, • Works effectively with developers and testers to ensure shared understanding, • Strong communication and interpersonal skills, with the ability to build effective working relationships., • Demonstrates a growth mindset, with adaptability, curiosity and a commitment to continuous improvement., • Strong emotional intelligence, including self-awareness, empathy and sound judgement. Desirable • Bachelor’s degree in Business, Computer Science, Information Systems or related discipline, • Experience working with hardware-software integrated products, • Familiarity with compliance-driven or regulated environments, • Experience using tools such as Azure DevOps, • Exposure to firmware or embedded systems environments Key Metrics for Success The key metrics to be successful in this role are: 1. Requirements Quality & Readiness • % of backlog items meeting agreed Definition of Ready before entering development, • Reduction in requirement-related rework or clarification during sprint execution, • Low incidence of requirement-related defects post-release 2. Delivery Effectiveness • Stories delivered within sprint without requirement-driven blockers, • Acceptance criteria consistently testable and aligned with QA outcomes, • Clear documentation available ahead of development start 3. Cross-Functional Alignment • Positive feedback from Engineering and QA on clarity and completeness of requirements, • Reduced ambiguity and fewer clarification cycles during development, • Strong working relationships across Product, Engineering and Service Delivery 4. Product & Customer Impact • Structured incorporation of customer feedback into documented requirements, • Improved traceability between customer need, requirement and delivered feature, • Accurate release notes reflecting delivered functionality 5. Continuous Improvement • Ongoing refinement of documentation standards and templates, • Contribution to improved Product processes and backlog hygiene, • Maintenance of clear records of behavioural changes across product versions

Manpower are currently seeking an interim Repack & Stock Planner, to work with our global FMCG client The Magnum Ice Cream Company, renowned for brands such as Magnum, Ben & Jerry's, Cornetto and Wall's, and become an integral part of their fast-paced FMCG environment. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run until 31/12/2026, and to start ASAP, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying between £33,200 – £41,500 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. MAIN JOB PURPOSE: The repack & stock planner is responsible for controlling the correct movement of stock between different areas of the business, and for oversight of the repack planning process. They work in close cooperation with all key functions in the business to ensure we can deliver optimum availability at the lowest possible cost. Each event is fully planned and requires the coordination of packaging and component supplies into a contract packers whose performance is reviewed and benchmarked. The stock planner is part of a team which stretches across TMICC in most functions. On time and in full delivery of over various schemes is the key deliverable. JOB SUMMARY Stock Management Responsibilities • Operational management of the manual transfer of stock between different physical / SAP locations. This is to include the management of non-integrated warehouses, ensuring that stock movements are captured accurately and in line with audit requirements., • Relevant tasks around stock management include the manual receipt of inbound goods, manual dispatch of customer of customer deliveries or internal stock transfers and daily stock reconciliation between SAP and manual records., • Communication of proforma outbound delivery sheets to hauliers, and to follow up on any under-performance or non-compliance by third parties., • Working closely with third party business services to validate orders placed with TMICC. Repack Responsibilities • Operational management of all repack SKUs, including the purchasing of materials from pack suppliers., • Ownership of relevant new product funnel to support full process coordination of all repacking activities within TMICC., • Issue management and resolution, through clarity on the status of all planned events with clear explanations of live risks and opportunities, consequences and actions that need resolution to meet agreed objectives., • Relationship management, with packaging suppliers, repacker, TMICC Sourcing units, ensuring that deliveries are received, and prompt payment is delivered., • Manage the tendering process for individual jobs, identifying late differentiation opportunities, tracking the historical costs, and ensuring that economic advantage is maintained., • To ensure delivery of special packs on time & and in full in line within the required timelines and at optimal cost., • Management of packaging, components and repackers simultaneously to deliver project on time in full. Increasingly also, is the requirements that a repack planner is able to manage short project lead-times, reduced inventory levels, obsoletes and the increased levels of repackers flexibility., • Updating SAP reflecting production by raising POs and contracts ensuring clear signals are being sent internally to sourcing teams and externally to material suppliers., • Stock planners may also required to conduct stock takes at repackers on a yearly basis and conduct stock reconciliations, to ensure accuracy of component, packaging, and gift stock., • Regular business performance reviews with 3rd party packers and material suppliers. Monitoring and maintenance of KPIs and holding them accountable for their performance levels in terms of both service & quality of delivery and communication., • Regular contact with Brand, Category and Customer Development teams within the head office, setting expectations and clearly project managing each scheme ensuring that deadlines and delivery is met., • Regular contact with response planners to ensure, clear visibility of key milestones, delivery of component materials to resolve issues, and to ensure obsoletes on pack and finished goods are minimised throughout the project. Additional Information Kingston working environment: • Contractors who are based at Kingston will be eligible to get free parking at a local carpark, • There is a Staff Shop located on the Ground Floor next to the main entrance, where Contingent Workers can buy discounted Unilever products., • A canteen, • A Gym is available for use on the Ground Floor (with subscription)., • Facilities in the gym include cardiovascular equipment, resistance machines, spin bikes, free weights area, boxing equipment and a stretch/matted area.Classes are also available and can be booked directly with the Gym. Shower facilities are available in the changing rooms, along with hairdryers.

A bit about H&H Group Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole-family health and happiness across 7 international brands. On our journey to making a positive difference across the world, you will work with passionate people in an innovative and collaborative organization as we inspire wellness through purpose led careers. We are passionate about our customers and community and are looking for similar-minded talent to join us. As an equal opportunity employer, we care deeply about creating an inclusive workplace where our team members feel valued, respected, and empowered. Role Overview: • Within the context of a rapidly expanding company, you will be integrated in a dynamic, stimulating and constantly evolving environment. Based in our London office with some European travel., • Reporting to the Senior Regulatory & Quality Affairs Manager, you will support the continued development and maintenance of an effective Quality System and ensure that products comply with applicable regulatory and industry requirements across Europe., • You will coordinate product release activities, OOS investigations, deviations, complaints, and manufacturer-led investigations. You will ensure contract manufacturers adhere to Quality Agreements and manage the relationships with them, including all change control activities. Key Responsibilities: Ensure compliance of H&H standards, processes, and regulatory requirements: • Ensure conformity of pet food and food supplement products sold in the UK and EU, taking into account all relevant standards and regulations., • Write, implement, and update Standard Operating Procedures (SOPs)., • Coordinate product testing activities, including stability, microbiological testing, and palatability assessments., • Generate and review production specifications with high accuracy and attention to detail., • Manage specifications and out-of-specification (OOS) investigations., • Review and maintain Certificates of Analysis (COAs)., • Oversee product release processes., • Review and evaluate formulations to ensure regulatory compliance., • Review labelling, marketing materials, packaging, and digital documentation to ensure compliance., • Participate in relationships, meetings, and audits with Europe-wide contract manufacturers (CMs)., • Lead preparations for inspections and audits., • Follow up on CAPAs and deviations and initiate and implement change controls through the eQMS., • Review and investigate customer complaints., • Engage in cross-functional activities and global projects., • Provide quality expertise to internal stakeholders across Regulatory, Product Development, Operations, Sales, Customer Service, Digital, and Marketing teams., • Communicate potential risks clearly and proactively, proposing appropriate solutions or alternatives., • Continuously review processes and identify opportunities for improvement., • Support and promote brand-specific benchmark standards., • Collaborate with internal teams to manage safety-related reports (FSA, EFSA), internal data processing, and analysis., • Stay up to date with regulatory and quality requirements and changes., • Anticipate and implement legislative requirements as needed., • Manage various business-driven projects., • Continuously assess personal performance and discuss development through regular appraisals., • Contribute to a positive, proactive, and collaborative workplace culture. Desired Skills and Experience: To make sure we are setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity: • A degree or equivalent in a science discipline., • Minimum 5 years of experience in pet food, feed or food sectors, within Manufacturing, QA, QC., • A solid working knowledge of Quality Systems, Risk Management and Compliance., • Knowledge of UK and EU regulatory requirements for feed or food., • International regulatory experience is an advantage., • Experience working in a fast-paced environment., • Excellent interpersonal, time management and organisational skills., • Champion for process excellence and quality standards across operations., • Experience in driving change, with a pragmatic and collaborative approach whilst maintaining quality standards.Cross-functional, • Cross functional problem solving and decision making, with a solutions-oriented mindset., • Excellent verbal and written communication skills, with proficient computer skills., • Results-driven, detail-oriented and proactive., • Customer service oriented with a positive, flexible and diligent approach., • Ability to work both independently and collaboratively., • Comfort managing ambiguity and complex issues simultaneously., • Strong ability to prioritise and organise in a fast-changing, high-pressure environment., • Strategic mindset aligned with business objectives. Benefits: • H&H Group offers flexible, hybrid working. Our current Office days are Tuesday, Wednesday and Thursday, • Class Pass Gym Membership (28 credits per month), • 25 Annual Leave days per year + 4 H&H Days + 1 work Birthday (after 1 year), • 40% discount for UK Brands, • Pension, • Health Insurance, • Life Insurance, • Private Dental Insurance, • Dog-friendly office., • Coffee shop within the building. H&H Group believes in the benefits of a diverse and inclusive workplace and aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination and harassment, creating a safe and inclusive environment for all. We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, and our hiring decisions will be based on business needs, position requirements, and the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable. If you have what it takes, please apply via the online portal and we will be in touch soon. We move quickly and may fill the role prior to the application close date, so we suggest you get in touch today! Salary and benefits will be competitive and commensurate with experience. All personal data collected is for recruitment purposes only.

Senior Financial Inclusion Advisor\n\n📍 West London | 🏡Social Housing Provider | 💼 Hybrid Working\n\nAre you passionate about making a real difference in people’s lives? Do you have the expertise to help individuals maximise their income, sustain tenancies, and navigate complex welfare systems?\n\nWe’re partnering with a forward-thinking Housing Provider in West London to find a Senior Financial Inclusion Advisor who will play a key role in supporting residents and shaping financial inclusion services.\n\n💡 The Opportunity\n\nThis is more than just a job — it’s a chance to lead meaningful change.\n\nYou’ll be at the heart of a dynamic financial services team, helping customers overcome financial challenges while driving service improvements and influencing strategy.\n\n🔑 What You’ll Be Doing\n\n * Providing expert advice on welfare benefits and financial support options\n\n * Handling complex benefit cases, including appeals and tribunal representation\n\n * Leading financial inclusion initiatives and campaigns\n\n * Supporting front-line teams with training and up-to-date legislative guidance\n\n * Working closely with external partners (e.g. DWP, local authorities, support agencies)\n\n * Analysing performance data to improve rent collection and customer outcomes\n\n * Supporting customers with grant applications and financial assistance\n\n * Enhancing digital resources and customer support materials\n\n👀 What We’re Looking For\n\n * Experience in a customer-focused or administrative role\n\n * Strong knowledge of welfare benefits and financial support systems\n\n * Confidence using CRM systems and data to drive improvements\n\n * Excellent problem-solving, negotiation, and decision-making skills\n\n * Ability to manage complex cases with empathy and professionalism\n\n💡 Bonus if you have experience in:\n\n * Rent arrears or income collection\n\n * Performance analysis and reporting\n\n🌈 The Person\n\nYou’ll be someone who:\n\n * Communicates clearly and builds strong relationships\n\n * Thrives in a fast-paced, people-focused environment\n\n * Is highly organised with strong attention to detail\n\n * Takes ownership and shows resilience in challenging situations\n\n * Is passionate about delivering excellent customer outcomes

Job Title: Customer Service Manager\nLocation: West London\nCompany: Leading New Build Residential Developer\n\nAre you an experienced Customer Service professional with a passion for delivering exceptional homeowner experiences? We are an ambitious and growing new build developer based in West London, seeking a proactive and highly organised Customer Service Manager to lead our aftercare function and ensure our buyers receive a first-class service from completion onwards.\n\nAbout the Role\n\nAs Customer Service Manager, you will take ownership of the customer journey post-completion, managing all aftercare activities and ensuring that our homes – and our service – meet the highest standards. You will act as the key point of contact for homeowners, subcontractors, and internal departments to resolve defects efficiently and professionally.\n\nThis is a pivotal role within the business, reporting directly to senior management and helping to shape and improve our customer care strategy as we continue to grow across West London.\n\nKey Responsibilities\n\n * \n\n Manage the end-to-end customer service process from legal completion through to the end of the defects period\n\n * \n\n Oversee and respond to customer queries, ensuring timely and satisfactory resolution\n\n * \n\n Coordinate subcontractors and suppliers to address defects and remedial works\n\n * \n\n Conduct home demonstrations and customer handovers where required\n\n * \n\n Monitor and report on customer satisfaction, KPIs, and performance metrics\n\n * \n\n Ensure compliance with NHBC or equivalent warranty provider standards\n\n * \n\n Maintain accurate records of all communications and remedial actions\n\n * \n\n Work closely with Site Managers, Construction, Sales, and Technical teams to resolve recurring issues and drive continuous improvement\n\n * \n\n Manage and develop a small customer care team (where applicable)\n\nAbout You\n\n * \n\n Proven experience in a Customer Service Manager or Senior Coordinator role within a new build residential developer or housebuilder\n\n * \n\n Strong understanding of the defects management process and warranty obligations (e.g., NHBC)\n\n * \n\n Excellent communication and conflict resolution skills\n\n * \n\n Highly organised with strong administrative and IT skills\n\n * \n\n Ability to manage multiple developments and prioritise effectively\n\n * \n\n Customer-focused mindset with a calm and professional approach\n\n * \n\n Full UK driving licence required\n\nWhat We Offer\n\n * \n\n Competitive salary\n\n * \n\n Car allowance or company vehicle\n\n * \n\n Performance-related bonus\n\n * \n\n Pension scheme\n\n * \n\n Opportunity to join a growing developer with real career progression potential\n\n * \n\n Supportive and collaborative team culture\n\nIf you are passionate about delivering high-quality homes and outstanding customer service, and you’re ready to take the lead in shaping the homeowner experience, we would love to hear from you.\n\nApply now with your CV and a brief covering statement outlining your relevant experience

Job Title: Nursery Practitioner (Deputy / Room Leader)\nLocation: Hammersmith & Fulham, West London\nSalary: £16 – £20 per hour (dependent on experience)\nJob Type: Full-Time | Temporary | Long-Term\nStart Date: 05/05/2026\nSalary dependent on experience and qualifications. Higher rates are reserved for candidates with substantial experience and/or relevant training. Pay is determined in line with school expectations and Agency Worker Regulations (AWR), where applicable.\n\nAbout the Role\n\nAn excellent opportunity has arisen for a passionate and experienced Level 3 Early Years Practitioner to step into a Room Leader or Deputy role within a welcoming and well-established nursery setting in West London.\n\nThis role is ideal for someone confident in leading a room or an ambitious practitioner ready to take the next step in their career. You will play a key role in delivering high-quality early years education while supporting the wider team and contributing to the smooth day-to-day running of the nursery.\n\nKey Responsibilities\n• Lead and manage a nursery room, ensuring a safe and stimulating environment\n• Plan and deliver engaging activities in line with the EYFS framework\n• Monitor and record childrens development, maintaining accurate learning journeys\n• Support the day-to-day operations of the nursery alongside senior staff\n• Mentor and support junior practitioners to maintain high standards of care and education\n• Build positive relationships with children, parents, and colleagues\n\nAbout the Setting\n\nThis is a friendly, community-focused nursery located in a highly sought-after area of Hammersmith & Fulham. The setting offers a supportive leadership team, a collaborative working culture, and a strong focus on staff development and wellbeing.\n\nLocation Benefits:\n\n• Excellent transport links via Underground and bus routes\n• Close proximity to parks and green spaces, supporting outdoor learning\n• Surrounded by local amenities including cafés, shops, and services\n• Safe and vibrant area ideal for long-term career stability\n\nRequirements\n• Level 3 qualification in Early Years (essential)\n• Previous experience in a nursery or early years setting\n• Experience leading a room or readiness to progress into a leadership role\n• Strong knowledge of the EYFS framework\n• A proactive, reliable, and enthusiastic approach\n• Excellent communication and teamwork skills\n\nWhats on Offer\n• Competitive hourly rate (£16–£20, depending on experience)\n• Long-term opportunity with potential for permanent placement\n• Supportive and inclusive working environment\n• Clear opportunities for career progression and development\n• Opportunity to work within a well-resourced and established setting\n\nWhy work via Teach Now?\n\nTeach-Now are a widely recognised, education recruitment company. We pride ourselves on our high levels of customer service and professional development that we offer our teachers and support staff. We:\n\n• Ensure that you will have your own dedicated consultant who will provide ongoing support and guidance.\n• Offer an excellent refer a friend scheme that pays you £150 for each candidate you refer to us after they have worked and been paid for their first 10 days.\n• Pay in line with the Agency Worker Regulations (AWR) meaning you will be paid equally to a permanent employee.\n• Give you access to a wide range of CPD training through our in-house team of experienced senior leaders\n\nApplication Process: Do you feel you meet the criteria for this exciting opportunity? If so, please either apply below or contact Teach-Now directly. All applicants will require the appropriate qualification and training for this role. For teacher roles, we require a formally recognised teaching qualification. If you are not contacted within 2 working days, unfortunately, you have been unsuccessful for this role. However, we will keep your CV and continue to help you in your search for a job within education. Good luck with your application, we look forward to hearing from you.\n\nTeach Now operates stringent safer recruitment procedures.\n\nWe are committed to promoting equality and challenging discrimination. Teach Now is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. This post will be subject to an Enhanced DBS Clearance

About Lampton Leisure\n\nLampton Leisure is community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.\n\nWhy Join Lampton Leisure?\n\nWe are LLW employer, offering annual pay reviews\n22 days holiday allowance, plus bank holidays\nFree gym membership \nEnhanced Maternity and Paternity leave and Pension Scheme \nExclusive Discounts - save with Lampton Rewards and EE mobile offers\nStaff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers\nSustainability Perks - cycle to work and electric car salary sacrifice scheme\nCareer Growth – CPD training, structured development, and leadership opportunities\n\nAbout the Job\n\nWe are excited to have launched a new gymnastics programme at our Heston and Brentford sites. To support the growth of our programme, we are looking for a motivated and experienced Gymnastics Coordinator to lead the delivery and development of our Recreational Gymnastics Programme. Working closely with the Fitness and Membership Manager across all sites, you will ensure the highest standards of programme delivery while driving growth through innovation, creativity, and community engagement. This is an exciting opportunity to take on a leadership role in a dynamic and expanding programme, working with children of all ages and abilities in a supportive and inclusive environment. \n\nKey Responsibilities\n\nWork in partnership with Fitness manager to coordinate the day-to-day delivery of the recreational gymnastics programme within the sites. \nCollaborate with the Site Membership Manager and Fitness Manager to develop and implement targeted strategies that increase programme enrolment and retention, contributing directly to monthly revenue goals. \nWork towards performance KPIs for the gymnastics programme, including attendance, customer satisfaction, coach performance, and revenue generation. \nLead, mentor, and support a team of gymnastics coaches, ensuring quality and consistency. • Deliver high-quality, engaging, and safe sessions when required, across Parent & Child, PreSchool, and Recreational age groups. \nPlan, organise, and review lesson content to meet badge frameworks and session goals. \nOversee equipment set-up, session briefings, and safe use of apparatus, when needed. \nMonitor and maintain programme standards in line with IGA/BG guidelines and safeguarding legislation. \nMonitor and analyse participation data, customer feedback, and financial performance to identify trends and opportunities for growth. \nDrive programme growth and maximise participation, working closely with Heads of Department to optimise equipment and product usage. \nLead promotional initiatives such as open days, taster sessions, and seasonal campaigns to attract new participants and boost visibility. \nWork with Marketing and Communications teams to ensure effective promotion of gymnastics offerings across digital and community channels. \n\nWhat are we looking for?\n\nHold a recognised Level 2 or above qualification in gymnastics coaching (IGA or BG) \nConfident in delivering sessions and mentoring Level 1 coaches and assistant staff. \nDemonstrated experience in developing gymnastics programming with the ability to align with commercial objectives and revenue targets. \nConfident in promoting programmes through digital channels, community outreach, and events. \nExperience working with marketing teams to develop campaigns that drive participation and revenue. \nExcellent leadership, organisational, and communication skills. • Excellent verbal communication skills, including the ability to influence and persuade. \nGood numerical and written skills • Have experience leading sessions and supervising coaching teams \nBe confident working with children aged 2–12 across various ability levels \nBring a proactive, creative approach to session planning \nShow strong communication, organisational, and interpersonal skills \nUnderstand and uphold safeguarding, welfare, and safety standards at all times \n\nDue to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.\n\nDiversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. \n\nImportant information:\n\nThis post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA)

Development Manager - Ealing Job Type: Full timeIn a Nutshell… We have a fantastic opportunity for a Development Manager to join our team within Vistry West London, at our Ealing office. As our Development Manager, you will be responsible for the pre-construction phases of development projects, overseeing all legal, design and planning issues and coordinating with estimating, mobilisation, and construction teams. The Development Manager will be expected to coordinate the skills and resources of each function within the organisation together with appointing and managing external consultants to ensure that each development is optimized through efficient management. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let’s cut to the chase, what’s in it for you… Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits… In return, what we would like from you… Behave in line with our company values – Integrity, Caring and Quality As a minimum, educated to A level standard or equivalent, or ability to demonstrate relevant experience in a similar position Proficient in MS Office programmes; particularly Excel, Word, and Outlook Experience in a development role within the Construction, Property Development or Housing Industry Proven ability to manage multiple projects and lead the development process Good geographic knowledge of the area Organised and methodical, with good attention to detail Highly numerate with the ability to undertake feasibility appraisals Highly literate and able to understand and interpret complex legal documentation Strong time management skills with an ability to prioritise Able to work under own initiative, having good decision-making skills and a keen sense of responsibility Professional manner Able to work as part of a team as well as autonomously Ability to communicate well with individuals at all levels Able to travel on a regular basis throughout the area, with access to a vehicle on a daily basis Willing to work extra to meet deadlines as and when the business needs require it Desirable… A desire to continue with further education Experience of all stages of development including legal, design, planning related activities, and health and safety More about the Development Manager role… Assist the Land / New Business department during the pre-development programme and in certain instances to lead on land acquisition or renegotiation of terms on existing projects. Give advice to ensure all development issues are addressed in outline at the outset prior to conclusion of the purchase process and where appropriate coordination with the Technical team. Ensuring the active involvement of the Development Team to facilitate early Handover of prospective Development sites from the Land / New Business Team to the full Project Team Settlement of the Construction Budget and programme, monitoring all Developments through a thorough review of development co-ordination checklists on a regular basis. Set realistic programmes to determine construction starts, sales opening and selling periods. Management of the relevant Development Budgets and programme information in line with the Development Appraisal system at all times. Liaison with the Legal department / appointed Solicitor / Technical department as required to ensure all relevant documentation is available at the requisite time including:Conveyance Plans Section 38 / 104 Agreements Open Space Agreements Service Wayleaves / Easements Freehold Transfer Contracts Carry out duties in compliance with the Company’s ISO9001 accreditation. Support the Group Environmental Policy. Prepare and submit a Post Investment Review and Ensure Project Close out Reports are completed and concluded, where appropriate via the Technical Team. Drive the progress of each project by active management and mitigate against slippage, to ensure the Development Programme is delivered to set timescales. Carry out Land Appraisals using Group software and ensure accurate ongoing monitoring and updating for budgeting purposes. Prepare reports and risk registers to gain internal approvals and ensure audit compliance. Appoint Solicitors via the framework. Work with land agents and appointed legal advisors to negotiate and agree land contracts, ensuring any development related matters are fully resolved prior to entering contracts. Work with clients and their agents to negotiate and agree the form of building contract (Development Agreement or JCT) in conjunction with the Legal Director and other internal stakeholders as appropriate. Appoint and manage consultant teams e.g. architects, engineers, to produce scheme specific information and ensure the timely submission of schemes to the appropriate planning authority and statutory bodies in line with agreed timescales. Procure suitable supporting information e.g. surveys, reports, assessments etc. required to support the planning process and enable sufficient pre delivery planning/design. Maintain excellent communication with the project team and internal stakeholders to ensure relevant information is correctly shared and circulated, and all actions are progressed in a timely manner. Identify and mitigate against risk and work with colleagues, partners, and stakeholders to manage risk prestart on site. When required, organise and lead/ attend client meetings acting in a professional manner to positively represent the company at all times. Follow the internal development process, ensuring all systems are maintained with accurate information at all times. Resolve problems in collaboration with the project teams and colleagues and share learning to champion continuous improvement and ensure successful delivery of schemes. Promote and represent the company when appropriate in order to maximise development opportunities and the reputation of the company. When required, assess new business opportunities, undertake feasibility work, and prepare ‘offer documentation’ as required. Network with new and existing clients to identify opportunities to expand the business. To undertake any other duties as deemed necessary from time to time. Finally, let’s tell you a bit more about us… We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-HA1

About Lampton Leisure Lampton Leisure is community with health and wellbeing at our core. We understand everyone's health journey is unique and personal to them, so we're proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London. Why Join Lampton Leisure? We are LLW employer, offering annual pay reviews 22 days holiday allowance, plus bank holidays Free GOLD gym membership? Enhanced Maternity and Paternity leave?and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and e ye care vouchers Sustainability Perks - cycle to work and e lectric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities About the Job We are excited to have launched a new gymnastics programme at our Heston and Brentford sites. To support the growth of our programme, we are looking for a motivated and experienced Gymnastics Coordinator to lead the delivery and development of our Recreational Gymnastics Programme. Working closely with the Fitness and Membership Manager across all sites, you will ensure the highest standards of programme delivery while driving growth through innovation, creativity, and community engagement. This is an exciting opportunity to take on a leadership role in a dynamic and expanding programme, working with children of all ages and abilities in a supportive and inclusive environment. Key Responsibilities Work in partnership with Fitness manager to coordinate the day-to-day delivery of the recreational gymnastics programme within the sites. Collaborate with the Site Membership Manager and Fitness Manager to develop and implement targeted strategies that increase programme enrolment and retention, contributing directly to monthly revenue goals. Work towards performance KPIs for the gymnastics programme, including attendance, customer satisfaction, coach performance, and revenue generation. Lead, mentor, and support a team of gymnastics coaches, ensuring quality and consistency. • Deliver high-quality, engaging, and safe sessions when required, across Parent & Child, PreSchool, and Recreational age groups. Plan, organise, and review lesson content to meet badge frameworks and session goals. Oversee equipment set-up, session briefings, and safe use of apparatus, when needed. Monitor and maintain programme standards in line with IGA/BG guidelines and safeguarding legislation. Monitor and analyse participation data, customer feedback, and financial performance to identify trends and opportunities for growth. Drive programme growth and maximise participation, working closely with Heads of Department to optimise equipment and product usage. Lead promotional initiatives such as open days, taster sessions, and seasonal campaigns to attract new participants and boost visibility. Work with Marketing and Communications teams to ensure effective promotion of gymnastics offerings across digital and community channels. What are we looking for? Hold a recognised Level 2 or above qualification in gymnastics coaching (IGA or BG) Confident in delivering sessions and mentoring Level 1 coaches and assistant staff. Demonstrated experience in developing gymnastics programming with the ability to align with commercial objectives and revenue targets. Confident in promoting programmes through digital channels, community outreach, and events. Experience working with marketing teams to develop campaigns that drive participation and revenue. Excellent leadership, organisational, and communication skills. • Excellent verbal communication skills, including the ability to influence and persuade. Good numerical and written skills • Have experience leading sessions and supervising coaching teams Be confident working with children aged 2–12 across various ability levels Bring a proactive, creative approach to session planning Show strong communication, organisational, and interpersonal skills Understand and uphold safeguarding, welfare, and safety standards at all times Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. Important information: This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA). TPBN1_UKTJ

Senior Customer Experience Manager Location: Kingston (Hybrid) Sector: FMCG / Consumer Goods Level: Senior Manager (Team Leadership + Strategic Customer Ownership) Package: Over £100,000 We are working on behalf of a global household-name FMCG organisation, operating across more than 100 countries and recognised for many of the world's best‑loved consumer brands. They are transforming how they work with customers using data, innovation and collaboration to become the most trusted supplier in their industry. If you want to lead change and have true influence, this is the role for you. We're looking for a Senior Customer Experience Manager to lead customer supply chain strategy, strengthen their top‑tier customer relationships and drive service performance across our UK operations. You will be the senior point of contact for their retail partners' Supply Chain and Commercial teams, ensuring smooth execution, exceptional service and continuous improvement across customer operations. This role also leads a high‑performing Customer Collaboration team, shaping ways of working and developing capabilities across the function. Key Responsibilities: • Build and manage senior relationships within customer Supply Chain & Commercial teams., • Lead the strategic customer contact plan and champion the voice of the customer., • Drive improvements in forecasting accuracy, dispatch performance, invoice accuracy, OTIF, on‑shelf availability, claims performance and customer escalations., • Manage and develop a Customer Collaboration team, setting direction, coaching and building capability., • Strong background in Supply Chain, Customer Operations, or Customer Supply Chain Management., • Experience working within the FMCG sector is key., • Experience working with, or supporting, major retailers or high‑volume customer accounts., • Proven ability to improve operational KPIs (e.g. OTIF, forecasting, service levels)., • Salary up to £100,000, • Bonus 15%, • Car Allowance £7,500, • Industry‑leading pension scheme, • Share purchase scheme, • Medical cover, • Hybrid working, • Excellent development & progression pathways, • Access to wellbeing benefits and staff discounts, • Opportunity to work with globally recognised consumer brands Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. Job Tenure: Permanent Salary: £75000 - £ per annum + 15% Bonus, £7,500 Car allowance, Medical Location: Kingston upon Thames, London

Job Title: Community Fundraiser Location: Flexible (home/office-based with regular local travel) Hours: Part-time (3 days per week, with some evening and weekend work required) Salary: £32-35,000 pro rata, depending on experience Contract: 12 month contract, with view to permanent status Reports to: Business Manager About the Role We are looking for a motivated and proactive Community Fundraiser to join our small, friendly team. This is an exciting opportunity to play a key role in generating vital income that directly supports vulnerable young people in crisis. You will lead on building strong relationships within Off The Record Twickenham’s local community, developing partnerships with businesses, community groups, and individual supporters. This role offers autonomy to grow and manage your own portfolio while being supported by an experienced and hands on team. As this role involves engaging local community groups, businesses and volunteers in our mission to support local young people, it is particularly suited to someone who lives and/or has worked in the London borough of Richmond. Key Responsibilities • Develop and manage successful fundraising relationships with local businesses and community groups • Build and nurture a network of local philanthropists and individual donors, • Plan and deliver fundraising activities at local fairs, events, and community initiatives, • Recruit, motivate, and manage volunteers to support fundraising activities, • Identify new opportunities for community fundraising and income generation, • Deliver high-quality stewardship to supporters, maintaining regular contact through updates, thank you letters, and calls • Work closely with the Business Manager to support an established grant fundraising portfolio, assisting with bid-writing and deputising when the Business Manager is away • Maintain accurate and detailed records of donor engagement and fundraising activity, whilst meeting GDPR requirements • Ensure all fundraising activity complies with the Fundraising Regulator’s Code of Practice (we are registered with the Fundraising Regulator) • Represent the charity positively within the local community About You We are looking for someone who is enthusiastic, organised, and confident in building relationships. Some direct experience in fundraising is strongly preferred, but you may bring other transferable skills from areas such as: • Project management or Event management, • Volunteer coordination, • Customer or client relationship management, • Donor stewardship or sales You will also have: • Strong communication and interpersonal skills – a ‘people person’, • The ability to work independently and manage your own workload – happy in a small, busy team where everyone pulls together • A proactive approach to identifying, developing and seeing through opportunities, • A genuine passion for making a difference in the lives of young people and empathy for those experiencing mental health issues • Experience using Microsoft Word, Excel and PowerPoint; experience using Canva or a similar design programme would be beneficial but is not essential, • Knowledge of using a CRM system to manage supporter/service user data; or the ability to learn new systems and programmes quickly Why Join Us? • Be part of a warm, supportive, and motivated team that strives to make a difference, • Enjoy autonomy to shape and grow your own fundraising portfolio, • Benefit from flexible working arrangements (home/office-based) and part time hours, • See the direct, tangible impact of your work on young people, • Contribute to exciting developments already underway, including a comprehensive network mapping exercise with Trustees and the creation of a fresh, compelling new case for support led by an external consultant • Join an established and well-regarded local charity, providing crisis support and ongoing counselling to young people experiencing mental health challenges across the London Borough of Richmond • Be part of a strong, committed team of staff, volunteers, and Trustees, with an established programme of community engagement events • Build on the charity’s secure and well-established income from grant makers, by growing and nurturing newer fundraising streams • Capitalise on Off The Record Twickenham’s strong local reputation and existing community support Equal opportunities Off The Record Twickenham is an Equal Opportunities employer. We welcome applications from people of all backgrounds and lived experiences. We believe our work is stronger when our team reflects the diversity of the young people we support, and we are committed to creating an inclusive, supportive environment where everyone can thrive. About Off The Record Twickenham Off The Record is a unique charity in Richmond borough which provides free and confidential counselling, walk-in information and sexual health support to young people aged 11-24 who live work or study in Richmond borough. We have been running for 34 years. Our vision is that “Every young person has a welcoming space where they feel valued, supported and listened to”. We support over 1,000 young people every year. The numbers of young people accessing our counselling and drop-in services for mental and emotional wellbeing support is extremely high, with waiting lists of around 100. Young people come to us with a wide variety of serious and complex issues, with anxiety, self-harm and family break-up being some of the most common. For an informal chat about this role, further information and details on how to apply please click "Apply on Company Website" now! Closing date for applications 5 May. Interviews will be held on weeks of 11 and 18 May

Oversee daily store operations, including opening/closing procedures, inventory management, merchandising, and cash handling. Lead, motivate, and manage the store team to achieve sales targets and deliver outstanding customer service.

A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in

Site Manager - Stockton on Tees Job Type: Full timeIn a Nutshell… We have an exciting opportunity for a Site Manager to join our team within Vistry North East, at our Summerville site in Stockton on Tees. As our Site Manager, you will be responsible for overseeing the day-to-day operations of a construction site, ensuring projects are completed on time, within budget, and to the required quality standards. You will manage teams, coordinate resources, enforce health and safety regulations, and liaise with contractors, suppliers, partners and customers. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let’s cut to the chase, what’s in it for you… Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits… In return, what we would like from you… Behave in line with our company values – Integrity, Caring and Quality A proven background in new build housing site management Proven ability to manage projects and deliver quality work on time, within budget Able to work as part of a team as well as autonomously Able to demonstrate a thorough understanding of Health & Safety legislation Thorough, with strong attention to detail Strong Time management skills with an ability to prioritise Proficient in MS Office programmes; particularly Word and Outlook Ability to build productive stakeholder relationships Ability to communicate well with individuals at all levels Strong leadership skills with an ability to mentor and develop others Desirable… NVQ Level 4/5/6, BTEC diploma in Building Construction or similar Valid Scaffold Appreciation certificate Black CSCS Card Valid SMSTS certificate Valid First Aid at Work certificate Valid LOLER certificate Valid CITB SEATS & Temporary works Certificate Trade experience More about the Site Manager role… Oversee site operations to ensure adherence to specifications, timelines, and budgets. Ensure compliance with health, safety, and environmental regulations, promoting a safety culture. Direct labour, equipment, and resources to achieve project completion on time and within budget. Monitor project progress, addressing delays, risks, or issues promptly. Conduct regular site inspections to assess quality, safety, and progress. Coordinate with the Buying and Surveying teams to ensure timely procurement of materials and services. Manage site teams, monitor performance, and implement corrective actions as needed. Attend weekly meetings with the site sales executive. Ensure permits and inspections are in place before and during the project. Conduct site inductions for new personnel and subcontractors on health and safety procedures. Maintain accurate records of site activities and project documentation. Support site logistics to ensure proper material storage and availability. Oversee project closeout, ensuring all tasks are completed and documentation submitted. Ensure compliance with safety policies and regulations. Develop and lead staff to maintain high morale and performance. Support training and development of team members. Ensure 100% compliance with NHBC standards and building regulations. Conduct appraisals and address development needs with HR support. Ensure a harassment-free work environment Finally, let’s tell you a bit more about us… We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-KM1

We have a fantastic opportunity for an experienced Autocentre Manager to join our friendly team. Check out the role overview below If you are confident you have got the right skills and experience, apply today. The ideal applicant will have a minimum of two years relevant experience as a successful Autocentre Manager with excellent customer service skills, a desire to succeed and the ability to develop and drive a successful team. In return, our Autocentre Managers are offered exceptional earning potential, a good bonus scheme, great training and promotional opportunities and excellent working practices. We are offering a competitive salary along with an unrivaled bonus scheme. On average our branch Managers earn bonus of around £15,000 per year, some achieve £25,000 or more! Current manager bonus structure quotes: • Autocentre Manager who has been with the Company for over 16 years:It is structured fairly. Definitely achievable for the right person.The key is drive. Its how you adapt yourself.You get what you put in. Our Autocentre Managers are our role models who lead and motivate their teams to achieve, and exceed, realistic targets that generates shared benefits for the branch as a whole, and ultimately ensures customer satisfaction throughout. Customer satisfaction is of paramount importance to our business and your ability to communicate effectively with our clientele will contribute to generating new and repeat business which will enhance the overall profitability and success of our (your) branch. Our Autocentre Managers are responsible for: • Promoting and maintaining the Company image, acting as a brand ambassador., • Delivering outstanding customer service., • Maximising volume to ensure profit and financial targets are met, • Co-ordinating and controlling the work of Autocentre staff, offering assistance and support as required, • Ensuring the security of stock and monies, being accountable for any losses Hours: 48 hours per week (8.30-5.30 Mon to Fri & 8.30-5 Sat) Benefits: The Potential for up to 44 days paid leave (including bank holidays) • Competitive Salary, • Outstanding Bonus Structure, • Career Development Opportunities, • Training at our IMI approved Training Academies (Strood/Reading), • Uniform, • Company Discount

Business Manager | Beauty Retail | Kingston upon Thames | Up to £34k + Commission Zachary Daniels Recruitment are excited to be partnering with one of the UK's fastest growing premium beauty brands, now seeking a standout Business Manager to lead their counter in Kingston upon Thames. Our client is passionate about empowering customers to feel their best every day, while building long lasting relationships. This is a high impact opportunity for a commercially driven Business Manager who thrives on the shop floor, leads from the front, and knows how to turn exceptional service into strong sales performance. The Role As Business Manager, you will take full ownership of your counter, driving performance, leading your team, and creating an environment where artistry and commercial results go hand in hand. You will: Lead, inspire, and develop a team of make-up artists by example Drive daily, weekly, and monthly KPIs through clear action planning Manage the overall performance of the counter through structured business plans Deliver elevated make-up and skincare consultations Motivate your team to consistently exceed sales targets Maintain exceptional visual and operational standards Stay up to date with the latest beauty and skincare trends What We're Looking For Proven experience as a Business Manager, or a strong Assistant Manager ready to step up Background in beauty, skincare, or cosmetics retail Commercial mindset with a track record of delivering results A confident leader who builds engagement, accountability, and high performance Energetic, adaptable, and customer-focused with a passion for the industry What's On Offer Competitive base salary Strong commission structure Generous product and Friends & Family discounts Clear progression within a fast-growing brand If you're a driven Business Manager ready to take ownership of your business and make a real impact within a dynamic beauty environment, we'd love to speak with you. BH35927 TPBN1_UKTJ

Senior Quantity Surveyor - Arundel Job Type: Full timeIn a Nutshell… We have an exciting opportunity for a Senior Quantity Surveyor to join our team within Vistry South East, based at our Ford site, Arundel BN18 0HY. As our Senior Quantity Surveyor, you will work within our wider Commercial, Estimating and Buying team and you will be responsible for supervising, managing and advising on the financial and contractual aspects of multiple construction projects. You will take responsibility for the execution of the Quantity Surveying function on allocated contract/s, in order to fulfil the requirements of the Company in maximising quality of service and profitability. You will provide a range of cost control and financial reporting duties across all aspects of construction work undertaken by the company. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let’s cut to the chase, what’s in it for you… Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits… In return, what we would like from you… Behave in line with our company values – Integrity, Caring and Quality HNC / HND in Surveying or equivalent Proven experience as a PQS / SQS / Commercial lead working within a residential house builder (dependent on position level) Experience maybe gained from a similar position or promotion A good understanding or building regulations and legal obligations A good knowledge or construction methods and materials Strong mathematical and IT ability Ability to assess and analyse information Good business sense Good understanding of budget management Negotiating and networking skills Excellent communications skills Able to work under pressure, and accept criticism of work Good team working skills Accurate with an eye for detail A methodical approach Willing to work extra to meet deadlines as and when the business needs require it Desirable… Degree in Surveying or similar Working towards being a Member of the Chartered Institute of Building (CIOB), or Royal Institute of Chartered Surveyors (RICS) More about the Senior Quantity Surveyor role… Lead, support and coach your direct reports and the wider team to support their growth and development Be active in the recruitment of new starters to the team and then throughout the employee life cycle, including holding development reviews and succession planning exercises Working closely with other departments, including Land, Development and Construction, you will attend design meetings to advise on all areas that may have a cost implication Recognise and advise Site Managers on delays, extensions of time and loss and/or expense and ensuring relevant notices are issued. Attend development meetings when appropriate, contract pre-start and subcontract package review meetings Upon receipt of Contract Documentation, you will be responsible for checking all contract drawings to identify errors, omissions, anomalies and areas where unnecessary cost may arise Receive initial tender information and assist in the preparation of the proposed tender lists and updating of subsequent procurement programmes Distribute design information packages and tender drawings, whilst preparing all tender documentation and letters including carrying out preliminary checks on subcontractors Preparing construction cost analysis, which includes analysis of quotations resulting from the tender enquiry, requesting additional and outstanding information as required Assess site staffing levels and build programmes with the Construction Director to ascertain preliminary costs, including collating all cost information and preparing the start on site budget Arrange and adjudicate budget settlement meetings, with the support of the wider Commercial team Prepare stage payment schedules to assist in the financing of the works Carry out pre-order meetings including all necessary Health & Safety requirements, finalising a tender sum and agreeing a stage payment schedule for payment purposes before preparing all contract documentation and placing the order Place subcontractor orders, including interviews and checking references on selected subcontractors. You will then negotiate the contract sum within the budget, including finalising costs to cover all late variations Issue variation orders and development changes alongside providing cost advice on major variations prior to issue. You will issue revised contract drawings to subcontractors; negotiating the cost of variations including liaising between Buyers and Build Managers. You will provide a full range of pricing information for purchaser’s extras Check all costs posted to each contract, collate and reconcile all costs resulting from subcontract works, variation orders, site instructions, material order and preliminary / running costs. This will include providing monthly analysis of costs and identify possible areas of over expenditure at future dates Check and arrange subcontractor payments, obtaining necessary authorisation for passing payments for all elements of subcontractor works. You will agree final accounts with subcontractors, ensuring all works have been carried out within budget and analysing costs to assist on future estimates Take responsibility for the preparation of documents for the basis of external valuation with the client’s agent (CSA, Stage payment schedule, Tick offs) Keep the RAMS schedule updated and issued to all relevant parties Preparation of financial reports including:Internal Valuations/CVRs and subcontract liability reports in accordance with schedule of accounting period end dates and deadlines Margin Analysis reports. Commercial Analysis (final margin) forecasts and Cost to Complete forecasts Cash Flow forecasts Turnover forecasts De-brief reports Compile and present CV2 tender summary sign-off in accordance with parameters determined in the Commercial Best Practice Manual. Compile and present CV1 tender summary sign-off in accordance with parameters determined in the Commercial Best Practice manual. Coordinate the activities of the Material Buyer and Company Estimator to achieve CV1 and CV2 sign-off. Obtain authorisation to ‘let’ all sub-contract orders valued over thresholds as noted in Commercial Best Practice Manual. Place and issue sub-contract orders in accordance with Group Policy and Commercial Best Practice to budget and within programme requirements. Attend and minute all sub-contract order adjudication meetings. Compile reports on contract letting vs. estimate for each site periodically, as required. Liaise with build department on sub-contractors’ performance and compliance with order conditions. Ability to deal with complex consortium sites and attend relevant meetings. Attend and project team meetings as required. Complete sub-contract orders to accord with site programmed build requirements in accordance with Group Policy and Group Rebate schemes and fully adjudicate prior to issue of documentation. Set up and regularly review with the site management team the PPQA tick sheet to facilitate sub-contract contract work payment. To liaise with company management and provide all necessary forecast and site budget information to meet the business’s reporting requirements. Control and report post contract cost movements per development every month. Update CV1 and CV2 site specific reports and provide details of all “unscheduled” and “scheduled” order revisions i.e. Site Instructions and site purchase orders. To provide such monthly reporting as required by the Commercial Manager. Review professional fee provisions and statutory service cost, and credits, with the technical department. Ensure invoices/applications for payments are processed in accordance with Vistry Group Standard Terms and Conditions of Contract. Maintain a half yearly site reserve list. Issue Payment Withhold Notices, where a contractor application, or part thereof, is in dispute in accordance with Construction Act. Immediately advise management of notification of impending claim or legal action arising from a disputed claim or payment from a Sub-Contractor/service provider. Where necessary, determine a sub-contract order in accordance with Standard Terms and Conditions of Employment and liaise with Build Department in this respect. Diligently use the Vistry Group construction system to manage site project administration, including orders, variations, valuations, etc. Assist in the regular review of materials on-site and material valuations. Agree and process all sales variation requests, including works to show homes, stock plots and sales incentive works in accordance with group procedures. Properly categorise on the construction system “unscheduled” and “scheduled” order amendments. Settle all variation invoices/applications for payment in accordance with Vistry Group Standard Terms and Conditions of Contract. Process groundwork’s payments/applications for payment using the Vistry Group AGA payment system as outlined in Commercial Best Practice Manual. Ensure the collection of retention against all sub-contract orders in accordance with Group Policy. Manage and certify retention releases on completion of the development. Complete and agree sub-contract final accounts within 6 months of the last legal completion on-site and prior to the first release of retention to the individual sub-contractors. Maintain final account schedule. Maintain completed development provision on CV1. Maintain CV2 reserves as part of the ‘Old Site Reserve’ central file. Liaise with the technical department to secure site adoptions and tender, let and administer maintenance orders, as required. Complete formal site closedown procedure in accordance with Group Policy. Assist the Commercial Director / Manager to ensure:correct financial controls of sites is maintained at all times. all sub-contract payments are recorded and processed through the surveyors and payments clerks in accordance with the general terms and conditions of purchase orders. Inform the management team of any abnormal cost or circumstances which will have a significant effect on cost or have long term cost implications. Ensure Quantity Surveyors are pro-active on sites within their daily control, advice and discuss any operation or method where cost savings could be achieved. Mentor, manage and develop assistant/ junior surveyors and ensure the efficient running of the surveying team. Ensure you keep up to date with legislation changes and attend training and technical training as and when require by the Company. Any other reasonable duties as directed by your line manager to support the wider teams Finally, let’s tell you a bit more about us… We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-HA1

A leading automotive dealership in Kingston upon Thames is seeking an Aftersales Manager to lead the service team and enhance customer satisfaction.

Continuously improve communication across branch functions to deliver the highest levels of customer service. We are looking for an experienced Customer Sales Advisor to lead and develop our Internal Team. You will be responsible for driving sales performance, improving margins, and ensuring outstan

We are looking for a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates to achieve all sales, customer service, and operational targets. Many of our field executives and senior managers began their careers at point of sale and this first‑level manage

A prominent telecommunications franchise in Hounslow is seeking a Senior Sales Advisor to lead their sales team. You will be responsible for providing exceptional customer service and driving sales while supporting your colleagues in meeting and exceeding targets.

A leading recruitment agency is seeking a Customer Service Lead for the Nordics. Ideal candidates are fluent in at least one Nordic language and have strong customer service skills. Join a dynamic team that is shaping the future of customer service in the Nordics.

A healthcare provider in Southall is seeking a Team Co-ordinator to ensure efficient administration and customer service for a newly formed team. Ideal candidates will have strong organizational skills, experience with data entry, and the ability to lead projects.

If you're ready to take ownership of customer inquiries and deliver exceptional service, we want to hear from you! Join our client’s dynamic team and help shape the future of customer service in the Nordics. As the Nordic Customer Service Lead, you will be the backbone of all my client's business

As an Education Manager at N Family Club, you’ll support the Nursery Manager and lead a team of Educators to deliver outstanding education, customer service, and a thriving team culture. In the absence of the Nursery Manager, you will step in as Manager in Charge, assuming full responsibility for

We are recruiting for an inspiring and knowledgeable Customer Experience Team Lead to join our Nespresso Kingston team. Proven track record and passion for delivering exceptional customer service with established customer experience capabilities within luxury retail. Ultimately, you will be responsi

Aftermarket Sales Development Co-ordinator My client are seeking an engineering/business graduate to join their Export Aftermarket Sales Development team. This position is integral to the development and expansion of the Export Aftermarket Sales Department and involves a broad range of responsibilities aimed at driving business growth. Key duties include proactive cold calling & lead generation, the timely and effective follow-up of all aftermarket quotations, with a particular focus on identifying opportunities for add-on sales and upselling. Key Responsibilities Efficient processing of customer orders and enquiries, regardless of how received. Support the promotion of spare parts and service offerings. Maintain and manage administrative systems in line with ISO 9001 standards, ensuring full traceability and conformity. Recommend improvements to the Senior Export Sales Manager to enhance customer service. Respond to all internal and external administrative enquiries regarding customer history. Identify opportunities to further develop Spares & Service sales and communicate relevant information to appropriate departments. Negotiate directly with customers, where necessary, to secure additional sales. Conduct regular follow-up on all Aftermarket quotations. Support and coordinate proactive sales initiatives within the Export Aftermarket business. Send introductory correspondence following machine sales. Work collaboratively with the Machine Sales team to increase aftermarket product sales. Assist in executing Aftermarket promotional campaigns in conjunction with the Marketing Department. Extract and analyse data to identify key opportunities for business growth. Develop, coordinate, manage, and monitor remeshing and servicing contracts. Monitor and report on business trends regularly, including identifying areas of declining activity. Carry out any other duties as determined by the Head of Sales Division. Salary & Package: Guaranteed earnings - £26,300 + Commission & Bonus

Our client feels a genuine responsibility to enhance people’s lives, and they go to extraordinary lengths to achieve this. The team is constantly challenging the norms to find better and more beautiful solutions. They create places where you can thrive in your own space, surrounded by a wider community to which you belong. They are not simply developers they are a growing team, with a vision for creating a better kind of smart living. JOB OVERVIEW: The Resident Service Manager will work as part of a team responsible for the day-to-day operations and resident experience at a residential community. The ideal candidate will be customer-focused, detail-oriented, and able to work collaboratively with team members and residents. MAIN DUTIES AND RESPONSIBILITIES: • Lead by example, adopting company policies, procedures and values • Deliver exceptional customer service to all residents and guests. • Constantly strive for continuous improvement • Take personal responsibility for understanding and following the company’s Health & Safety policies and practices. • Able to handle confidential and sensitive information, dealing with issues and queries with utmost professionalism. Role Specific Accountabilities • To be a main point of contact, be responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner. Occasional decision-making and problem-solving in the absence of supervision will be required, given the circumstances of the role. • To carry out security and maintenance inspections of vacant / pre-let properties as required • Carry out light concierge duties such as parcel collection and key management when required. • To respond to all enquiries from prospective residents and to share the details with the leasing team, occasionally arrange and conduct viewing tours as required. • To run regular resident engagement events • To provide a bespoke resident experience based on the resident demographic. • To assist with Move in and Move Out and conduct building and apartment familiarisation to new residents. • Reviewing and reporting repair issues providing Residents with regular updates on progress. • Arrange regular interim inspections of occupied apartments to check the condition and identify early maintenance requirements (PPM) • Carry out regular inspection of all common parts reporting any defects. • Aiming to ensure the Scheme holds 5* reviews on Google ratings – actively speak to the residents to gain feedback. REQUIRED EXPERIENCE AND TECHNICAL COMPETENCY: • Excellent verbal and written communication skills • Excellent IT and numeracy skills • Experience of working in a high-end customer service establishment. • Proven ability to handle confidential information and sensitive matters that may involve the general public and handling issues and queries with professionalism. • Practical application and working knowledge of Health and Safety requirements and legislation to eliminate or mitigate risk in the workplace. • Ability to work under pressure with a degree of flexibility and to take control of your own workload. • Strong organisational skills Salary & Working hours/Shifts SALARY: £30,000 – £33,000 pa d.o.e WORKING HOURS: shifts, 4 on 4 off 12 hour shifts 20:00 – 08:00 The above is a high-level summary of accountabilities and is not meant to be a comprehensive description of the role. Additional ad-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time. If you are interested in this role and you have the necessary experience, please submit your most up to date CV and contact details to Steve or Kelly at Bastow Irwin Recruitment Ltd at your nearest opportunity

Workshop Manager Citygate West London OTE: £60,000 Role Overview We are currently seeking an experienced Workshop Manager to join Citygate, the largest Volkswagen Group dealership in Europe, and a flagship Volkswagen site. This is a high-profile role managing a multi-brand operation across Volkswagen, KODA and CUPRA, within the largest dealership in the group. You will be responsible for planning and coordinating workshop activity to meet customer requirements, maximise utilisation and profitability, and lead a large team of Technicians. Working closely with the Aftersales Manager, you will play a key role in delivering exceptional quality, efficiency, and customer care. Key Responsibilities As Workshop Manager, your responsibilities will include: Controlling the flow of work through the workshop to ensure repairs are completed within agreed timescales Driving workshop productivity and efficiency, with a target of 100% utilisation Leading, motivating, and communicating effectively with all members of the workshop team Scheduling work based on customer requirements, technician availability, job complexity, and parts availability Actively controlling costs relating to labour, time, and materials Coordinating workshop activity to ensure all agreed work is delivered to manufacturer standards Liaising with Aftersales to order parts and notifying customers upon arrival to minimise work-in-progress and stock holding Reporting additional damage identified during vehicle inspections and ensuring appropriate documentation is completed Completing MPIs, servicing, and repairs when required, in line with manufacturer standards Identifying opportunities to sell additional products and services, and promoting current offers Champion a positive, compliant, and safety-focused workplace culture Supervise, train, and mentor technicians and apprentices Provide exceptional customer service and resolve escalated concerns What's in it for you? With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including: Access to our in-house training academy for everyone Electric Vehicle (EV) Training levels 1- 4 for specific roles Internal career progression opportunities across our various brands and locations High street discounts Wellbeing portal Employee assistance programme Purchase, service and parts discounts Employee referral scheme Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme About You As a Workshop Controller, you will ideally have the following skills and attributes: Previous experience working as a Workshop Controller Strong managerial skills and be able to prove you can control a workshop of Technicians efficiently. Why Citygate Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, KODA and Kia), provide excellent quality training and internal progression opportunities. TPBN1_UKTJ

About the role A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. You are responsible for the technical implementation and maintenance of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams across Europe. Your Main Responsibilities Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with the engineering teams, in the UK and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testingYour Experience Ideally have knowledge of public safety technologies First and/or second line support in an enterprise / Cloud-based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22/25, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMS Hardware: Cisco LAN/WAN switches, Dell /Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN Knowledge of ITIL processes in a support environment Telecommunications systems experience (telephony/ Radio integration)Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission

Job Description Role: Cafe Supervisor Location: Notting Hill, London Contract: Full-Time About Nathalie Located in the heart of central London, Nathalie is an independent café and deli with vibrant sites in Mayfair, Marylebone Village, and Notting Hill, offering fresh, balanced, and beautifully crafted food and drinks for people on the go. Everything on our menu is prepared daily by our talented in-house chefs, using the finest seasonal ingredients sourced from trusted local suppliers. Our Notting Hill location sits within a premium, wellness-focused environment, attracting a health-conscious and discerning clientele who value quality, nutrition, and exceptional service. We are passionate about health, wellbeing, and thoughtful hospitality, creating experiences that nourish both body and mind, without compromising on flavour, care, or enjoyment. At Nathalie, we believe great food and exceptional coffee are essential to a balanced lifestyle, and we are proud to deliver this every day through genuine, intuitive service. The Role As we continue to grow, we are looking for a passionate and driven Supervisor to join our team in Notting Hill. As a Supervisor, you will play a key role in supporting the management team with the day-to-day operations. You will lead by example, ensuring outstanding service standards, strong team engagement, and smooth operational flow across the business. This is a hands-on role where you will be actively involved on the floor, supporting both Front of House and Back of House coordination while maintaining Nathalies high standards. Ideal for someone who thrives in a fast-paced, high-standard, wellness-led environment and enjoys delivering outstanding customer experiences. Key Responsibilities Support the smooth running of daily FOH operations Deliver and maintain exceptional guest experience at all times Lead, motivate, and support team members during service Train and guide new starters and junior staff Ensure high standards of cleanliness, presentation, and food safety Handle guest feedback and complaints professionally Assist with staff coordination and delegation of tasks Work closely with management on recruitment, training, and team development Ensure compliance with company standards, policies, and grooming guidelines Support opening and closing procedures Assist across all areas of the business when required What Were Looking For Previous experience in a supervisory role within hospitality Strong leadership and communication skills Passion for delivering outstanding customer service Ability to work in a fast-paced, high-energy environment A proactive and hands-on approach Positive attitude and strong team spirit Flexibility and reliability Why Join Nathalie? Competitive hourly rate 28 days paid holiday Generous staff discounts across food and drink Complimentary staff meals during shifts Wagestream access your earned wages instantly Refer-a-Friend bonus scheme Monthly recognition programmes and incentives Ongoing training and professional development Long-service rewards and career progression opportunities Apply Now At our Notting Hill café, you wont just serve coffee, youll become part of a premium lifestyle and wellness community. Youll work in a beautiful, calm, and energising space, surrounded by positive, health-driven energy, delivering hospitality that genuinely enhances peoples daily routines. If you are passionate about coffee, food, wellness, and meaningful customer experiences, we would love to hear from you. Apply now and become part of Nathalie. TPBN1_UKCT

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. This role will be within our Fixed networks team, youll join our people who support providing turnkey solutions for the surveying, designing, building and commissioning new networks, while supporting the repair, maintenance and operation of existing networks. Want to come and be a part of it? What will you be doing? Were looking for someone who knows fibre networks inside out. Youll be the go-to expert for technical support across our service delivery teams. When things get complex, youll step in to solve problems and guide others to the right fix. Youll lead fault investigations and help resolve issues that need specialist knowledge. Whether its N11 light, flat roof access, Grabo, or mechanical lifters, youll know what to do and how to explain it clearly. Youll also take charge of performance checks and help validate failed jobs, making sure our work meets the highest standards. When customers raise serious complaints, youll help get to the bottom of it. Youll work with team managers and regional managers to understand what went wrong and how to make it right. Youll also support engineers who need extra help, especially those struggling with OTDS and ELF scores. Youll carry out deep-dive investigations when major faults happen. Youll write clear reports that show what caused the issue and what weve done to fix it. Youll also build guides and tools that help engineers solve problems faster in future. Youll be part of performance conversations and help us understand how were doing against our targets. Youll highlight areas that need attention and help drive improvements across the board. If youre ready to take the lead, solve tough problems, and help others grow, wed love to hear from you. What youll bring; Youve worked in fibre telecoms and knew the field well. Youve handled real challenges and found smart ways to solve them. You understand how performance is measured and how to use those measures to drive better results. You know what good looks like and how to help others reach it. Youre someone who communicates clearly and builds strong working relationships. You know how to guide and support others, and youre not afraid to speak up when something needs to change. Youre focused, driven, and always looking for ways to improve. Youre comfortable using specialist tools and equipment, even when the job calls for something out of the ordinary. You stay calm under pressure and know how to manage your time when things get busy. Youre organised, reliable, and ready to take the lead when needed. If you bring a sharp eye for detail and a strong sense of responsibility, youll thrive in this role. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company van/vehicle and fuel card for business use Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. TPBN1_UKTJ

Business Manager | Beauty Retail | Kingston upon Thames | Up to £34k + Commission Zachary Daniels Recruitment are excited to be partnering with one of the UK's fastest growing premium beauty brands, now seeking a standout Business Manager to lead their counter in Kingston upon Thames. Our client is passionate about empowering customers to feel their best every day, while building long lasting relationships. This is a high impact opportunity for a commercially driven Business Manager who thrives on the shop floor, leads from the front, and knows how to turn exceptional service into strong sales performance. The Role As Business Manager, you will take full ownership of your counter, driving performance, leading your team, and creating an environment where artistry and commercial results go hand in hand. You will: Lead, inspire, and develop a team of make-up artists by example Drive daily, weekly, and monthly KPIs through clear action planning Manage the overall performance of the counter through structured business plans Deliver elevated make-up and skincare consultations Motivate your team to consistently exceed sales targets Maintain exceptional visual and operational standards Stay up to date with the latest beauty and skincare trends What We're Looking For Proven experience as a Business Manager, or a strong Assistant Manager ready to step up Background in beauty, skincare, or cosmetics retail Commercial mindset with a track record of delivering results A confident leader who builds engagement, accountability, and high performance Energetic, adaptable, and customer-focused with a passion for the industry What's On Offer Competitive base salary Strong commission structure Generous product and Friends & Family discounts Clear progression within a fast-growing brand If you're a driven Business Manager ready to take ownership of your business and make a real impact within a dynamic beauty environment, we'd love to speak with you. BH35927

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Monday to Friday, 7.30am to 2pm Term Time Only - 43.6 weeks per year Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Please note: This role is contracted to 43.6 weeks per year Exciting opportunity for a Chef Manager to join our State School in Hounslow. Could you shine as Chartwells's next Chef Manager? Here's what you need to know before applying: Your key responsibilities will include: Preparing delicious food to the highest standards Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service Overseeing the efficiency of all in-unit catering operations, including managing inventories, monitoring budgets, and implementing action plans Communicating regularly with your line manager to monitor KPIs and targets Representing Compass Group UK&I and maintaining a positive brand image Identifying opportunities for new food or service concepts to drive sales Liaising between customers and our culinary and service teams to ensure we continue to exceed expectations Supporting and training our teams, leading from the front to make sure everyone can excel in their role Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams. Our ideal Chef Manager will: Be passionate about great-tasting food and exceptional customer service Have a minimum of two years of catering experience Have experience managing teams in a similar role Hold an NVQ Level 1 & 2 or City & Guilds 706/1 and 2 Hold a Basic Food Hygiene certificate Demonstrate brilliant financial acumen Have excellent communication and organisational skills Be an ambitious and motivated individual who is always looking to upskill Be aware that an Enhanced DBS will be required and checks may take a few weeks About Us Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children. Job Reference: com/1703/86447001/52537902/SU #State Schools Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKCT

Repairs Manager – Social Housing – Permanent Role £50,000 – £55,000 + Benefits Location: Kingston upon Thames The Role We are seeking an experienced Repairs Manager to oversee day-to-day responsive repairs and maintenance operations within a social housing portfolio based in Kingston upon Thames. This is a key role responsible for managing teams, contractors, and service delivery to ensure high-quality, compliant, and customer-focused repairs services. Key Responsibilities • Manage the delivery of responsive repairs and maintenance services, • Lead and supervise operatives, subcontractors, and office staff, • Ensure KPIs, SLAs, and performance targets are consistently met, • Oversee scheduling, resource allocation, and workflow efficiency, • Monitor budgets, costs, and contractor performance, • Ensure compliance with all health & safety and housing regulations, • Handle escalated complaints and ensure strong customer satisfaction, • Produce reports on performance, costs, and service delivery Requirements • Proven experience in a Repairs Manager or similar role within social housing, • Strong knowledge of responsive repairs and maintenance operations, • Experience managing direct labour and subcontractors, • Understanding of housing regulations and compliance requirements, • Excellent organisational and leadership skills, • Strong communication and customer service abilities, • Ability to manage budgets and performance targets effectively, • Full UK Driving Licence What We Offer • Salary between £50,000 – £55,000 per annum, • Company benefits package (pension, holiday, etc.), • Career progression opportunities, • Stable, long-term role within a growing organisation, • Supportive team environment Location Office-based with site visits across Kingston upon Thames and surrounding areas

Head Chef - Hounslow Salary: £33,470 per annum Hours: 40 hours per week We are seeking an experienced and driven Head Chef to lead a busy, high-volume kitchen in Hounslow. This is an exciting opportunity for a passionate culinary professional to oversee a dynamic food operation serving up to 400 covers per day , alongside delivering exceptional hospitality services for on-site events and meetings. Please note: This role requires security clearance and a 5-year continuous work history with no gaps . Key Responsibilities Lead, motivate, and manage the kitchen team to deliver exceptional food standards Oversee high-volume food production and ensure smooth daily service Deliver high-quality hospitality catering for client events and meetings Build strong client relationships and ensure service excellence Manage stock control, food safety, and compliance standards Drive innovation and menu development within a contract catering environment About You Proven experience as a Head Chef in a high-volume environment Previous contract catering experience is essential Strong leadership and team management skills Ability to deliver both bulk catering and high-end hospitality services Excellent communication and client engagement skills Passion for food quality, presentation, and customer service Requirements City & Guilds 706/1 & 2 or NVQ equivalent Food Hygiene Certificate Experience supervising a team in a similar chef role Flexible approach to working hours Willingness to complete a trade test as part of the recruitment process If you are an organised, quality-focused Head Chef ready to take ownership of a fast-paced kitchen and deliver outstanding service, we would love to hear from you. About Us We connect workplaces to mindful, flavourful & planet-positive catering At Eurest, we are the experts in workplace catering, operating in over 700 workspaces every day. We know that fuelling employees throughout the day can help to sharpen their thinking, nourish their bodies and minds and ultimately, motivate them to perform at their best. Our workplace food experiences are driven by our promise to live more sustainably and responsibly, working towards our goal of net zero by 2030. We're people-powered at Eurest TPBN1_UKCT