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We're Capital on Tap 👋 💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030. Why Join Us? We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment. 🏡🏢This is a Hybrid role; the Support Services team within Customer Operations work from our Cardiff Offices 3 days per week. What You'll Be Doing As the Customer Success Manager, you will be the driving force behind the performance, knowledge, and readiness of our frontline operational teams. You will be responsible for executing critical Learning & Development (L&D), Onboarding, and Real-Time Coaching (RTC) strategies. This pivotal role requires you to own the entire training lifecycle, from designing engaging materials and facilitating new starter onboarding to overseeing the transition process into the live environment. Crucially, you will ensure that real-time support, live listens, and dedicated coaching sessions drive measurable improvements in customer interaction quality and agent performance across calls, chats, and emails. • Lead, mentor, and manage a team of Specialists, conducting regular one-to-ones, performance reviews, and setting clear objectives focused on quality and speed to proficiency., • Design and manage team rotas and scheduling to ensure full coverage for training delivery, RTC, and frontline support duties., • Own and oversee the L&D strategy, including onboarding, continuous improvement, and knowledge gaps analysis., • Directly manage the design, review, and continuous update of training materials, SOPs, and facilitation guides to ensure accuracy, compliance, and engagement., • Oversee the successful execution of new starter onboarding programs, ensuring all agents achieve competency and compliance standards., • Coordinate the transition of new hires from training to live support with structured guidance and real-time intervention., • Own the Real-Time Coaching (RTC) strategy, ensuring specialists conduct effective live listens and provide immediate, impactful support to agents handling calls, chats, and emails., • Analyse quality scores and performance data to identify systemic coaching needs, designing targeted interventions to elevate frontline performance and customer satisfaction., • Drive continuous improvement by ensuring the team delivers timely, high-impact briefings and knowledge updates to all relevant operational teams., • Act as the primary point of contact between Operations and the L&D/Coaching team, ensuring alignment on key priorities, performance gaps, and rollout of new initiatives. We're Looking For 🔎 • Proven experience leading a team focused on Learning & Development or Real-Time Coaching within a fast-paced Customer Service or Contact Centre environment, ideally in Financial Services., • Demonstrable expertise in learning principles, instructional design, and facilitating engaging training sessions for diverse audiences., • Strong coaching and mentoring skills, with the ability to influence performance and drive behaviour change through feedback and support., • Experience in operational scheduling, rota management, and workload planning for a dynamic support function., • A strategic mindset coupled with strong analytical skills, capable of using performance data to shape coaching strategies., • Excellent communication skills, capable of delivering complex information clearly and concisely to frontline staff and senior leaders., • A proactive, organised, and resilient leader who thrives in a role where stability, speed, and quality are paramount. Diversity & Inclusion 🌈 We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits: 🏥 Private Healthcare including dental and opticians services through Vitality ✈️ Worldwide travel insurance through Vitality 🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) 👛 Salary Sacrifice Pension Scheme up to 7% match 🚘 Octopus EV Salary Sacrifice Scheme 🏖️ 28 days holiday (plus bank holidays) 📖 Annual Learning and Wellbeing Budget 👪 Enhanced Parental Leave 🚲 Cycle to Work Scheme 🚂 Season Ticket Loan 💬 6 free therapy sessions per year 🐶 Dog Friendly Offices 🍫 Free drinks and snacks in our offices Check out more of our benefits, values and mission___. Interview Process 🤝 🤝First stage: 30 minute intro and values call with Talent Partner (Video call) 🤝Second stage: 60 minute CV overview and experience interview with Head of Department (In Person or Video Call) 🤝Final stage: 60 minute stakeholder interview with other Heads of Department (In person) Other Info 👍Check out our ___✔️Keep updated on new job opportunities by following us on ___. 📧Email if you have any questions. Excited to work here? Apply! If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Senior Production Planner / Scheduler Scantec Recruitment are working with a leading FMCG manufacturer at their flagship Cardiff site to assist in their search for a Senior Production Planner. Working for a well known and reputable brand in the market, you'll have the opportunity to establish yourself and develop your career with excellent prospects for progression. As a Senior Planner, you'll lead a small team of four and be responsible for the produce and publish production plans to meet customers’ needs while balancing operations best practice, effectively running the day to day activities of the production scheduling team. Hours of work: Monday to Friday, 8.30am - 5pm Summary of key responsibilities: • Refine systems and methods to continually improve production scheduling so that the most efficient plans are issued to the factory., • Proactively work alongside Demand and Supply teams to ensure alignment and communicate any reason for deviation from plan., • Interface with manufacturing to maintain or improve manufacturing efficiency., • Participate in daily site meetings and provide updates on scheduling activities., • Deputise for the Production Scheduling Manager during periods of absence/holidays., • Identify and mitigate potential risks related to supply chain disruptions over the short term horizon., • Deliver KPIs with a key focus on service level attainment., • Implement and uphold safety and quality standards in all scheduling activities., • Develop and maintain production schedules to meet customer demands and company goals., • Manage production planning to maximize output to available capacity. o Determine, and amend if necessary, the running order of all production lines., • Maintain finished goods inventory to achieve customer service levels of 98.5% or above, while minimizing write-offs due to short product life., • Attend regular production review and short interval control meetings as required., • Provide data and highlight concerns on a range of planning and production parameters such as yield or efficiency analysis., • Review and react to changes in customer priorities as required., • Monitor production processes and adjust schedules to address any issues or delays., • Analyse production data and performance metrics to identify areas for improvement., • Communicate effectively with all departments to ensure alignment and resolve any scheduling conflicts., • Maintain accurate records of production schedules, inventory levels, and work orders. Knowledge, Skills & Experience: We're seeking an experienced Planner, this could be from within Production, Demand planning or within Supply Chain. This would need to be within a fast-paced manufacturing environment (food or FMCG is ideal) although not essential. You'll need to be able to adapt and respond to change, as well as being an effective communicator with strong interpersonal skills. You'll need strong IT skills and experience with MRP systems.

About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Vantage Data Centers powers, cools, protects, and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Vantage’s business is growing exponentially, through a combination of greenfield market expansion and acquisitions. Position Overview Location: UK-based, ideally within commuting distance of either our London or Cardiff offices. Vantage is seeking a Third-Party Risk Management (TPRM) Analyst with a strong customer-service mindset to support our Third-Party Risk Management program. In this role, you will guide third parties through the TPRM process, including onboarding, due diligence, risk assessments, and ongoing monitoring, to ensure compliance with company policies and mitigate potential risks. The ideal candidate is organized, adaptable, and skilled at managing multiple third parties at various stages of the TPRM lifecycle. Essential Job Functions • Manage the end-to-end Third-Party Risk Management (TPRM) lifecycle, including intake, analysis, and risk evaluation, ensuring consistent oversight and alignment with policy requirements., • Review internal intake forms, issue accurate due diligence questionnaires, and facilitate initial screenings and risk assessments during onboarding., • Provide regular updates to stakeholders on the status, timelines, and roadblocks for TPRM activities, including assessments and risk treatment/remediation plan to ensure timely progression of the lifecycle., • Act as the primary point of contact for third-party inquiries throughout the TPRM lifecycle, providing guidance on procedures and troubleshooting process roadblocks., • Coordinate with Risk Experts to ensure the timely review and approval of due diligence questionnaires., • Maintain data integrity within TPRM systems by ensuring accurate documentation of assessments and third-party reviews., • Identify opportunities to streamline workflows and enhance third-party risk management operational efficiency., • Educate First Line of Defense stakeholders on TPRM responsibilities, fostering clear accountability and collaboration., • Lead efforts to resolve non-compliant third-party cases, actively working through backlog items to restore compliance., • Proactively identify and implement opportunities to reduce TPRM cycle time and improve process efficiency., • Support developing strategic dashboards and perform ad hoc data discovery to support business issue resolution to enable repeatable analytics workflows., • Conduct process clean-ups, including refining questionnaires to improve clarity., • Identify repetitive queries and enhance the overall onboarding experience., • Additional duties as assigned by Management Job Requirements • Bachelor’s degree in business, risk management, supply chain management, or a related field., • A minimum of 2 years of experience in Third-Party Risk Management, Compliance, Procurement, or related areas., • Proven ability to manage multiple priorities with strong project management and organizational skills., • Customer-service mindset with excellent communication and interpersonal abilities., • Experience using TPRM tools or supplier risk management platforms (e.g., OneTrust or similar software)., • Proficiency in Microsoft Office Suite (Excel, PowerPoint, SharePoint) is required; familiarity with Power BI is a plus. Physical Demands and Special Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations. Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Are you looking for personal development to become a future manager? Are you looking for a fun and fast paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service? If so, then look no further! The Why... Join Hollywood Bowl Group as an Assistant Manager in Training (Team Leader), in return you'll get: • The opportunity to earn an extra 50p per hour, paid to you every month, • Access to our in-house management training programmes, • Optional pension plan, • Additional days holiday with length of service up to five days, • Ongoing training and development, with the opportunity to fast track your career, • Free game vouchers every month, • 30% discount off food and drink for you and up to five friends, • 50% off food when you are working, • Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders., • Financial long service awards, • A £15 donation to our dedicated charity partner when you complete your induction, • Enhanced maternity, paternity, adoption, and shared parental leave benefits, • Opportunity to join our healthcare cash planAnd excitingly, a place on our Assistant Manager in Training programme! The What...As an Assistant Manager in Training (Team Leader) you’ll lead and inspire the team on shift and be responsible for ensuring that our customers are having an unforgettable time in the centres. You will join us as a Team Leader, with a place secured on our next Assistant Manager in Training programme intake to set you up for success as a Manager of the future in our business. No two shifts are the same, you may be welcoming customers, setting your department up for success or coaching your team. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit. Opening Hours and Shift Patterns:Our centres are typically open seven days a week, from 9am to midnight.Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants. Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday. • Weekday AM shifts are typically 09.00 - 17.00, • Weekday PM shifts are typically 17.00 - 00.00, • Weekend AM shifts are typically 09.00 - 18.00, • Weekend PM shifts are typically 16.00 - 01.00*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview.You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.To be a successful Assistant Manager in Training (Team Leader), we’ll want to see: Experience of supervising a team Great customer service, with the ability to communicate at all levels High energy and the ability to work in a fast-paced environment A friendly, supportive and helpful team player Flexibility with working hours and shift patterns Basic literacy and numeracy skills The Who...Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company

• Age 21+ £12.61 per hour You’ll have some technical skills, but more about that later. Your unbridled enthusiasm for bikes combined with your knack with customers is what will lead you to success in this role - you’ll be delivering market leading standards of cycle service and repair, after all. Working on kids, adult, premium, performance and electric cycles, you’ll help us wow every customer. Carrying out most of the service and repair work yourself, you'll also help develop other members of the team. We only work to the highest quality standards, just like you. A practical problem solver who works quickly and efficiently, you’ll help customers find and maintain their dream bike. Ideally, you already have experience in a retail or cycle services environment, but if you have practical skills and experience of delivering fantastic customer service, we can help you with the rest. We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group. To be successful in this role you'll need: • Experience of service, building and repair across a range of cycles, • Experience of delivering great customer service, ideally in a retail or cycle services environment, • Experience of sharing expertise with others, • Experience of working with - and achieving - sales targets, • Store discount, with 25% off most products across Halfords and Tredz, • Employee discount, with up to 50% off your garage bills at Halfords Autocentre, • Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies, • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more, • Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week, • Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced, • Life insurance, • Uniform, • Option to join our Sharesave scheme: save to purchase shares at a 20% discount, • Cycle to Work scheme, • Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

A government service provider is offering multiple customer service roles in Wales. Responsibilities include providing accurate information, prioritizing workloads, and conducting interviews while ensuring high service quality.

A leading supermarket chain in Cardiff is seeking a retail manager to lead their team in providing excellent customer service. Ideal candidates will have experience in retail management and a passion for customer engagement.

As the Service Desk Lead, you will be responsible for delivering high-quality and efficient customer service to our clients through the daily management of a team. Manage the porting and provisioning function within the service desk team. Promote a culture of continuous service improvement.

A leading grocery retailer in Cardiff is looking for a Team Manager to oversee store operations and lead a dedicated team.This role involves ensuring excellent customer service, leading initiatives to improve store performance, and fostering a positive team environment.Candidates should possess stro

This key role focuses on delivering quality service by managing a customer service team. A tech company dedicated to people is looking for a Service Desk Lead in Cardiff.

A leading insurance provider is looking for a Team Leader in Cardiff to inspire and develop team members, ensuring exceptional customer service. Ideal candidates will have team management experience and a knack for driving performance.

A leading restaurant group in the UK is looking for an experienced Restaurant Manager to oversee operations and lead a dynamic team. In this full-time role, you will engage with guests and team members, ensuring a high-energy environment and exceptional service.

Candidates should be adaptable, able to handle sensitive situations, and lead teams effectively. A public sector organization is conducting a recruitment campaign for various roles focused on delivering high-quality customer service. Positions will require commitment to customer needs and operationa