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Extraordinary Care. Extraordinary Culture. Extraordinary Careers. Helping Hands was built on kindness, and that principle continues to guide how we support our customers and our leaders. We’re opening a new domiciliary care branch in Carlisle, and we’re looking for an experienced Registered Care Manager to lead the service through registration and early growth. This is a rare opportunity to shape a service from the ground up with the backing of established central teams, clear expectations, and realistic timescales. About the branch This is a newly opening service. As our Founding Registered Care Manager, you will: • Lead the branch through registration with the Care Quality Commission (CQC), • Build and develop your local team, • Grow the service at a sustainable pace, with quality and safety at the centre You will not be expected to do everything alone. Recruitment, marketing and compliance are supported centrally, while you retain overall accountability as the Registered Manager. What you’ll be responsible for • Acting as the Registered Manager, ensuring safe, compliant, high-quality care delivery, • Leading and developing a values-driven care and office team, • Working closely with central recruitment to attract and onboard carers, while owning local workforce outcomes, • Building strong local relationships with commissioners, healthcare professionals and community partners, • Driving early-stage growth, rota stability, and customer satisfaction, • Maintaining regulatory compliance and embedding a “right first time” culture, • Managing budgets, performance metrics and branch development plans Support you can expect • Hands-on guidance through registration from an experienced central Quality team, • Ongoing support from your Area Care Manager and peer Registered Managers, • Central recruitment and marketing support during mobilisation and growth, • Clear priorities and phased expectations during the first year What you’ll bring • Experience managing or deputising within a CQC regulated domiciliary care service, • Confidence acting as (or stepping into) the Registered Manager role, • Strong leadership skills with the ability to build teams from early stage, • A practical, resilient approach to balancing quality, people and performance, • The confidence to work with central teams while owning local outcomes Why Helping Hands • Salary up to £39,000, • Potential to earn up to £10,000 bonus annually, • Clear career pathways as the branch grows, • 25 days’ annual leave (rising to 27 with service), • Blue Light Card discounts, • Employee Assistance Programme, • Funded qualifications and ongoing development, • A values-led organisation where leadership is genuinely supported At Helping Hands we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.

Here at The Edinburgh Woollen Mill we have a fantastic opportunity for a Merchandiser, based at our Head Office in Carlisle. Relocation assistance available We are looking for an experienced Merchandiser or Junior Merchandiser ready to step up. This is an exciting opportunity to play a pivotal role within the Merchandising function, taking ownership of divisional planning and trading to drive sales, maximise margin and deliver strong stock performance. The Edinburgh Woollen Mill is a retail business comprising of over 200 units, including High Street, Tourist & Destination sites, predominantly Fashion and Home. Head Office Our Head Office is located in Carlisle, Cumbria. Carlisle has a principal station on the West Coast main line from London Euston and sits on the M6 motorway. This location provides ready access to the major facilities expected of a city, combined with the possibility of living in one of the finest countryside areas in the UK. Almost every conceivable type of outdoors and countryside activity is at hand. There are fishing rivers, hill walking areas and golf courses nearby and the Lake District is a short drive away. High Street stores We have mainstream high street stores selling ladies and menswear for the 45 plus customer. Outlets are located in a wide variety of market and provincial towns across the UK and Ireland Tourist Shops and Visitor Centres We have specialty tourist stores, where gift items and other products reflect the stores location. The outlets, which trade under an individual, often local, fascia, are in key tourist locations throughout the UK. Many stores are on busy tourist routes and benefit from coach visits where food service and exhibitions are all part of the attraction. Destination Shopping There are Destination Sites which contain all of the Company's concepts and other brands to increase their attractiveness as a retail destination. The sites trade under local, individual fascias such as Antartex Village, and Kernow Mill, Mackinnon Mills. If you are passionate about the brand looking for a new challenge then Edinburgh Woollen Mill is the place for you! The role With a sharp commercial focus, you will be responsible for effective planning, trading and stock management across the division, ensuring the right product is in the right place at the right time, and reacting confidently to maximise opportunities and minimise risk. Responsibilities/ Objectives: - • Develop and implement department and product strategies for sales, profit and stock, using historical data, trends and commercial insight to deliver agreed objectives in line with critical path timelines., • Lead all elements of range, sales, space and profit planning, • Ensure range and product briefs are delivered on time and to plan, maintaining the correct balance, depth and breadth of assortment down to store level., • Plan cost prices, selling prices and volumes in line with agreed parameters, ensuring alignment to selling periods and targeted sell-through, • Monitor and analyse sales, stock, space and profit performance, reacting quickly to opportunities and risks to optimise trading results., • Plan and manage promotional activity in line with range plans and commercial objectives, evaluating performance and adapting to maximise return., • Maintain optimum stock availability through effective allocation, replenishment and open-to-buy control, adjusting intake in line with performance, • Manage monthly stock buy requirements by division and profile, ensuring content, volume and timing support agreed objectives., • Build strong supplier relationships, ensuring on-time, in-full delivery and compliance with company standards., • Maintain a thorough understanding of store portfolios, performance and competitor activity through regular analysis and store visits., • To develop a thorough knowledge of the stores/competition opportunities through store visits., • Lead, manage and develop the Allocator team, driving accuracy, accountability and continuous improvement.

Hygiene Manager Carlisle, commutable from: Penrith, Workington, Gretna, Brmapton, Annan, Longholm & all surrounding areas £50,000 + Pension + Life Assurance + Healthcare Cash Plan + Training + Career Progression + Excellent Company Benefits Are you an experienced Contract or Hygiene Manager from a food manufacturing or FMCG background, looking to take ownership of hygiene operations within a nationally recognised facilities management organisation? This is an opportunity to lead a dedicated on-site hygiene team delivering exceptional service standards for a major client within the food sector. You'll oversee quality, compliance, and team performance to ensure consistent delivery and customer satisfaction. The company is known for its commitment to service excellence, innovation, and sustainability, it offers a culture of collaboration and progression where people can truly grow their careers. You'll join an organisation that values professional development, offers structured training in leadership and compliance, and encourages career advancement within a business that continues to expand across the UK. This position would suit somebody from a Hygiene background looking to join an industry-leading position with a career progression opportunities. The Role: Lead the on-site hygiene team to deliver high standards safely and efficiently. Oversee staff training and development. Manage and audit operational docu...

Were Hiring! Night Shift Manager - Carlisle At Evri, we lead the way in delivery. We're market leaders and we invest to keep on growing. We are looking for a Night Shift Manager?to come and join the Carlisle ?Evri family that share our passion and drive to delight our customers. Come and join the New Evri team! Are you a natural leader who thrives when the world sleeps? Come and take charge of a dedicated team and drive performance. Our Night shift typically runs?4 in 6 - starting between 20:00 and 23:00 dependant on volumes. Our?Night Shift Manager?is a key role to ensure the smooth running of the Night operation in the Depot; where you will lead teams of Supervisors, Night Loaders, Sorters and Drivers in processing parcels delivered from client sites in to smaller geographic areas to be delivered to the final customer. The Nightshift Manager?is fully accountable for the performance of the?shift whilst proactively seeking ways to improve cost, service & operational efficiency. Interested??We are looking for someone who can … * Manage all areas of the night warehouse sortation in an efficient cost-effective manner. * Ensuring depot key KPI's are achieved e.g. sortation compliance, Vehicle Departure times etc. * B...

Are you looking to join a successful and growing organisation who are committed to creating a great safe place to work where all employees have the opportunity to contribute, grow and develop? Portakabin are looking for a Commercial Manager to join our successful team to cover the East midlands -Nottingham Area(Nottingham, Derby and Leicester). You must live within this region and be able to travel throughout it and also stay overnight at National locations if required. As an experienced Commercial Manager, you will lead a team to achieve commercial targets in support of the Business Unit commercial strategy. Your remit will be to coach the team in the field and also support in the office to maximise performance, achieve targets, drive strong customer engagement and deliver an excellent customer experience. Role Details: • Annual salary up to £55,000 - dependent on skills and experience., • Travelling weekly covering the Nottingham/Derby/Leicester Area., • Uncapped Commission, • Permanent, • Company Car, • Full UK Driving Licence, • Eligible for Private Medical Scheme, • Annual leave of 25 days per annum plus bank holidays and opportunity to buy an additional 5 days each year., • Plan and allocate commercial activity to the area to deliver commercial targets, grow market share and maximise EBITDA potential., • Collaborate with wider teams to deliver excellent customer service and product quality from order win through the entire customer journey, ensuring a seamless and high-quality customer experience., • Maintain strong internal relationships and work with the Regional Project Manager to programme and manage delivery expectations with customers., • Promptly resolve any service issues that could impact customer satisfaction, escalating when necessary., • Coach team members to win new business, grow existing customer accounts and maintain a strong pipeline with high conversion rates., • Develop team members by ensuring they have the skills required to perform their duties and providing targeted coaching to maximise individual and team performance., • Hold regular conversations with individuals and teams to set clear expectations, promote accountability and sustain high performance standards., • Manage and develop Key accounts and close larger opportunities within this region supporting the commercial team to enter into contract with clients, • Identify and implement commercial improvements that increase efficiency, enhance competitiveness and elevate the customer experience., • Ensure compliance with company policies, governance standards and all legal and regulatory requirements., • Educated to degree level, or equivalent relevant commercial experience., • Minimum GCSE (or equivalent), including maths and English., • Experience of managing and developing commercial teams., • Background in B2B sales with a track record of delivering results., • Experienced in selling and a confident negotiator with good influencing skills., • Demonstrated the ability to manage a wide customer account base effectively., • Demonstrated ability to identify and convert new business opportunities., • Commercially aware, keeping up-to-date with competitor activities and market trends., • Track record of delivering efficiency improvements., • Proficient in using Microsoft Office including MS Excel, Word and PowerPoint. NOTE: If we receive a high volume of applications for a role, we reserve the right to close a vacancy earlier than scheduled. • Contributory pension including life insurance benefit, • A range of dedicated health and wellbeing services, • Cycle to Work Scheme, • Employee Benefits Program (Discounts at 100s of shops, gyms, restaurants and even holidays!), • Learning & development opportunities and resources, • Opportunity for career progression, • A chance to give back to your community with an annual volunteering day

?? Carlisle, Cumbria (On-site/Remote) Make sure to apply with all the requested information, as laid out in the job overview below. ?? Up to £47,000 ?? Full-time, Permanent We are looking for a motivated and experienced Contract Manager to oversee repair contracts delivering a complete end-to-end service for our clients and customers. This position involves managing projects from initial assessment through to final completion, ensuring works are delivered to a high standard, on time and within budget. The role requires hands-on involvement in assessing property damage, producing repair specifications and estimates, coordinating trades, and communicating effectively with insurance providers and other stakeholders. Who will you be working for? Join All Trades (GB) Ltd, an established repair and reinstatement contractor with over two decades of experience, known for delivering high-quality services to the insurance sector. Headquartered in Blackburn, Lancashire with additional support from sub-offices across the UK, we offer nationwide repair and reinstatement solutions, covering diverse domestic repair needs. The Role • Carry out inspections and assessments of damaged residential and commercial properties, • Prepare detailed repair specifications, schedules of work, and cost estimates, • Act as the main point of contact for insurance companies and relevant third parties, • Manage repair projects through all stages, from instruction to completion, • Plan, coordinate, and lead teams of multi-trade operatives, • Drive team performance and maintain high standards of workmanship, • Ensure compliance with all relevant Health & Safety legislation and company procedures, • Monitor quality, progress, and customer satisfaction throughout each project, • Provide technical leadership onsite and in-office, overseeing invoicing at project completion. Essential Criteria • At least 5 years experience in a comparable role within construction or property maintenance, • Strong technical knowledge of building construction and repair methods across multiple trades, • Excellent organisational, planning, and coordination skills, • Good understanding of construction Health & Safety requirements and responsibilities, • A good standard of education with strong written and spoken English language skills, • Full, valid UK driving licence, • Confident user of IT systems for reporting, communication, and project control Desirable Experience and Qualifications • Previous experience specifically as a Contract Manager Whats in it for you? • Competitive salary, circa £47,000, depending on experience., • Pension Scheme., • 28 days holiday, inc. BH., • Company vehicle provided., • Comprehensive onboarding and induction program., • Continuous personal and professional development opportunities working closely with the Senior Management team. Join Us: If you are a results-driven Contracts Manager passionate about excellence in the building and repair industry, apply now and help shape the future of our thriving business. Note:Cummins Mellor partners withAll Trades GB Limitedfor recruitment. xrnqpay If your application is successful, you will be contacted byAll Trades GBdirectly.

Job Type: Full time We have a new opportunity for a Site Manager to join our team within Vistry South East Midlands, at our new Hinckley site. As our Site Manager, you will be responsible for overseeing the day-to-day operations of a construction site, ensuring projects are completed on time, within budget, and to the required quality standards. They manage teams, coordinate resources, enforce health and safety regulations, and liaise with contractors, suppliers, partners and customers. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. • Competitive basic salary and annual bonus, • Company car, car allowance or travel allowance, • Salary sacrifice car scheme available to all employees, • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Employee rewards portal with many more benefits…, • Behave in line with our company values – Integrity, Caring and Quality, • A proven background in new build housing site management, • Proven ability to manage projects and deliver quality work on time, within budget, • Able to work as part of a team as well as autonomously, • Able to demonstrate a thorough understanding of Health & Safety legislation, • Thorough, with strong attention to detail, • Strong Time management skills with an ability to prioritise, • Proficient in MS Office programmes; particularly Word and Outlook, • Ability to build productive stakeholder relationships, • Ability to communicate well with individuals at all levels, • Strong leadership skills with an ability to mentor and develop others, • Oversee site operations to ensure adherence to specifications, timelines, and budgets., • Ensure compliance with health, safety, and environmental regulations, promoting a safety culture., • Direct labour, equipment, and resources to achieve project completion on time and within budget., • Monitor project progress, addressing delays, risks, or issues promptly., • Conduct regular site inspections to assess quality, safety, and progress., • Coordinate with the Buying and Surveying teams to ensure timely procurement of materials and services., • Manage site teams, monitor performance, and implement corrective actions as needed., • Attend weekly meetings with the site sales executive., • Ensure permits and inspections are in place before and during the project., • Conduct site inductions for new personnel and subcontractors on health and safety procedures., • Maintain accurate records of site activities and project documentation., • Support site logistics to ensure proper material storage and availability., • Oversee project closeout, ensuring all tasks are completed and documentation submitted., • Ensure compliance with safety policies and regulations., • Develop and lead staff to maintain high morale and performance., • Support training and development of team members., • Ensure 100% compliance with NHBC standards and building regulations., • Conduct appraisals and address development needs with HR support. Join us in making Vistry. #LI-KM1

This is a superb opportunity to join the UK's leading home improvement business as one of our Sales Managers. The quality products and excellent customer service are only made possible by having great people representing us — and we are seeking a Sales Manager to lead our local team. Working close

Position: Store Manager Reports to: Area Manager Job Purpose: The Store Manager is responsible for driving daily sales growth by effectively leading, developing, and motivating their team. They will enhance commercial awareness through strategic sales planning, foster strong customer and colleague relationships through clear communication, and uphold high standards in store presentation, health & safety, and customer service. Key Responsibilities: Leadership & Team Development: Set realistic targets and lead by example with professional behavior and high presentation standards. Recruit, coach, develop, and review team performance alongside the Area Manager, ensuring timely management of all sales, compliance, and HR-related processes. Sales & Commercial Management: Drive all commercial activities, ensuring the team effectively utilizes the sales process. Manage existing and potential customer data, analyzing the local market and competition. Monitor KPI performance reports and implement necessary follow-up actions. Ensure high levels of transactional compliance and enforce fraud prevention procedures. Oversee discount controls, regularly reviewing team transactions to meet sales objectives. Operational & Compliance Oversight: Conduct regular self-assessments using the weekly Store Audit to maintain compliance with company processes. Ensure adherence to all operational procedures and policies as established by the business. Take ownership of health & safety within the store, completing monthly H&S checklists with guidance from the Health & Safety Manager. Customer Service Excellence: Provide exemplary customer service, fostering a positive shopping experience. Proactively manage customer complaints to ensure swift and satisfactory resolutions, in line with company standards. Additional Duties: Collaborate effectively within a team, building strong business relationships internally and externally. Communicate professionally at all levels using appropriate methods and language. Carry out any other reasonable duties as required. Key Accountabilities: Adherence to the Store Commercial & Development Plan in coordination with the Area Manager. Compliance with all company policies, operational procedures, and health & safety regulations. Implementation of the Grey Fleet & Hire Car Policy, as outlined by the business

We are looking for a Selling Park Manager to manage the day-to-day operations of an amazing park in Cumbria. This role will be to ensuring the effective delivery of all aspects of the parks' services including self-catering and glamping accommodation, guest experience, retail and catering outlets, park administration, owner services, maintenance, and contractor management. This role requires a commercially minded manager with strong sales ability, capable of actively selling caravans and lodges and supporting the team. A background in sales within a holiday park, hospitality or property setting will be essential. Key Responsibilities Operational Management Oversee and ensure the smooth and professional operation of all areas of the park. Manage all accommodation, self-catering, glamping units and touring pitches, shop retail, catering, and park facilities to the highest standards. Monitor and improve customer service performance, ensuring consistency across all departments. Manage annual park budgets and forecasts, including revenue streams and costs. Safeguard the park licence and ensure compliance with all legal, health & safety, and licensing requirements. Sales & Commercial Performance Actively participate in the sales process of holiday homes (caravans and lodges), including handling enquiries, following up leads, and closing sales. Work closely with the central support teams to maximise conversion rates and on-park sales opportunities. Take responsibility for all revenue streams including holiday home sales, shop retail, catering, pitch fees, and on-park spend. Identify and implement initiatives to increase profitability while maintaining high standards of guest satisfaction. Understand and report on sales KPIs, stock levels, and sales forecasts. Customer Experience Lead by example in delivering exceptional guest and owner experiences. Respond to complex customer queries and complaints, ensuring swift and fair resolution. Identify ways to enhance the on-park experience and maximise guest and owner satisfaction. Person Specification Essential: Minimum 2 years’ experience in a similar Park Manager / General Manager role. Demonstratable experience in holiday home or property sales, with the confidence to lead and manage sales processes. Strong leadership, team development, and organisational skills. Excellent customer service and communication abilities. Commercial acumen with experience managing multiple revenue streams. Knowledge of H&S and legal compliance within a hospitality or leisure setting. Confident IT and administrative skills including budgeting and reporting. If you have experience selling holiday homes and operational experience managing teams on park, apply today

Ready to Shape the Future of Operations? Are you an ambitious, results-driven leader with a passion for transforming operations? Do you thrive in fast-paced, high-stakes environments and have a proven track record in production, operations, or logistics? If so, we want YOU to help take the site in Cumbria to the next level! Your Opportunity. As the business continues to expand, we're on the lookout for a General Manager who's ready to lead with resilience, inspire teams, and drive continuous improvement during a pivotal moment in our growth journey. This is not just a job - it's your chance to lead the future of the commercials and operations in an internationally recognised, high-performance business. Whether you're an experienced General Manager or a high-potential leader ready to step up, this role offers you the platform to excel, grow, and achieve remarkable things. Your Mission: · Inspire and Lead: Motivate cross-functional teams - from production to logistics to customer services - to deliver excellence each day, fostering a culture of trust, collaboration, and performance · Take Full Ownership: Own the P&L for the site, ensuring strong financial performance while safeguarding revenue and hitting ambitious EBITDA targets. · Develop People: Be a mentor and coach to your teams, creating an environment where colleagues - both new and existing - feel valued, engaged, and empowered to thrive. · Drive Continuous Improvement: Lead the charge on LEAN transformation initiatives, embedding our culture of safety, quality, and operational excellence into every facet of the site's operations. · Shape the Future: Identify new opportunities for growth, efficiency, and innovation, while ensuring alignment with the company's long-term strategic vision. · Deliver Exceptional Service: Put customer satisfaction at the heart of everything you do, ensuring we continue to exceed expectations, even during periods of change. What We're Looking For: · Leadership: You've led teams in a fast-paced operational environment, with a strong focus on motivating, engaging, and driving performance at all levels. · Change Management Expertise: You have a track record of successfully navigating cultural and procedural transitions, with the ability to make change work to your advantage. · Commercial Savvy: You're confident in managing budgets, KPIs, and performance metrics, with a sharp eye on profitability and operational performance. You will have direct involvement with B2B customer experience / negotiations and commercial contracts. · A People-First Leader: You have a natural ability to develop talent and inspire those around you, ensuring your team thrives in an environment of accountability, trust, and collaboration. · Passion for Continuous Improvement: You're always looking for ways to improve processes, increase efficiency, and drive results. · Commitment to personal and professional development: You will be passionate about personal growth and want to continue learning. Degree educated or above will make you stand out further. · Commitment to Excellence: You take pride in your work and are dedicated to health, safety, quality, and sustainability. Why Us? · Global Impact: Join a business that's already making waves internationally, with opportunities to develop, learn, and grow within an organisation that values leadership, innovation, and accountability. · Your Career, Your Way: Whether you're taking the next step in your career or stepping up to a more senior role for the first time, we'll support you to unlock your full potential. · Incredible Culture: Work with a team that values resilience, results, and learning. This is a place where your contributions are recognised and where growth is part of the journey. If you are driven, thrive under pressure, and have a relentless pursuit of operational excellence, then this is the place to be. Step into a leadership role that will challenge you, inspire you, and allow you to make a lasting impact. Apply Now and Become a Key Player in the Future of Leading our Site Operations! Top of Form Bottom of Form Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

Assistant Manager | Outdoor & Sport Retail | Lake District £13.00 to £14.00 per hour + Bonus | Full Time | 37.5 Hours Location: Lake District | Cumbria This role may suit candidates based in Keswick, Ambleside, Windermere, Kendal or surrounding Lake District areas. Enjoy working in one of the most beautiful locations in the UK, surrounded by mountains, lakes and outdoor adventure. We are recruiting an Assistant Manager for a leading outdoor retail store in the Lake District. This is a fantastic opportunity for a retail leader with outdoor, sport or lifestyle retail experience who enjoys leading from the front, supporting a team and delivering outstanding customer service in a busy store environment. If you have experience in outdoor retail, sport retail or lifestyle retail, this could be a brilliant next step in your retail career. What's On Offer £13.00 to £14.00 per hour Monthly bonus based on store performance Full time position (37.5 hours per week) Staff discount Seasonal uniform provided Holiday entitlement Training and development programme Clear progression opportunities Supportive and friendly retail teamThe Assistant Manager Role Support the Store Manager with the day to day running of the store Lead the team on the shop floor and deliver excellent customer service Support with coaching and motivating the team to achieve sales targets Maintain strong visual merchandising and stock standards Use product knowledge to advise customers on outdoor and sport products Ensure the store is clean, welcoming and well organisedWhat We're Looking For Experience as an Assistant Manager, Retail Supervisor, Team Leader, Keyholder or Senior Sales Assistant in retail A passion for outdoor, sport or lifestyle brands Confidence supporting and motivating a team Strong customer service and communication skills A hands on approach with the ability to lead from the frontIf you are an experienced Assistant Manager looking for a retail role in the Lake District, apply today. Apply now to be considered. Zachary Daniels is a Niche, National & International Recruitment Consultancy.\ BH33319

Overview Due to growth, we are currently recruiting for a Head of Retail on behalf of a fast growing company who design, build and operate district heating networks. This work is for communities, towns, and cities. They work with local authorities, developers, house builders, and property owners. Operating for over 10 years, they have a number of offices in the UK and also overseas. Their services include the design, installation, maintenance and management of plant rooms and heat networks on behalf of local authorities and property developers. They are a fast-growing business who are looking to invest and deliver over £1bn of heat network projects in the coming years. The Head of Retail Heat / Utility is responsible for the end-to-end delivery of customer operations across the retail function. This includes billing, metering, customer service, debt management, vulnerability support, complaints handling, change of tenancy processes, and scheduling of maintenance and breakdown response. The role ensures customers are billed accurately, supported appropriately, and receive a high standard of service, while maintaining regulatory compliance and operational efficiency. The Head of Retail will lead teams, drive performance improvements, and ensure the retail function supports the wider commercial and operational objectives of the business. We are looking for an experienced and motivated individual to lead the retail function across our existing and future district heating projects. The primary focus of the role is ensuring our customers receive a high-quality service and experience. This role will suit someone who enjoys solving problems, improving systems and processes, and building effective customer operations within a growing organisation. The role reports to the Assets and Utilities Director. This is a permanent position, based in Cumbria, and is paying £50k - £60k per annum depending on experience. Other benefits include bonus based on individual and business performance, electric car lease scheme, 25 days annual leave plus bank holidays, company pension, private healthcare, training schemes and development opportunities. It is working Monday to Friday, 37.5 hours per week. Responsibilities * Lead the day-to-day operation of the retail function serving approximately 15,000 customers, with expected growth as new networks are delivered. * Hold P&L responsibility for the retail business line. * Ensure the retail function complies with current and emerging heat network regulation and consumer protection requirements, including oversight from Ofgem. * Ensure accurate and timely billing, metering data management, and customer account administration. * Oversee customer contact channels including phone, email, and digital platforms. * Deliver strong revenue management including debt prevention, collections and recovery. * Monitor KPIs across the customer lifecycle and implement improvement plans where required. * Ensure complaints are handled effectively and that lessons learned are embedded into operations. * Oversee reporting, audits and regulatory engagement relating to customer operations. * Lead contract reviews and service improvements. * Oversee CRM and billing system performance (including platforms such as Zendesk). * Identify opportunities to improve systems, automate processes and enhance operational efficiency. * Build and lead a high-performing retail team. Skills & Attributes * Ability to lead multi-disciplinary teams and create a high-performance, customer-focused culture. * Strong capability in managing operational processes such as billing, collections, metering and customer contact. * Ability to design and deliver improvements to customer journeys and service outcomes. * Understanding of revenue protection, cost control and financial impacts of retail operations. * Comfortable using operational data, KPIs and reporting to support decision making. * Able to resolve complex operational issues and balance customer, regulatory and commercial considerations. * Understanding of customer operations within regulated customer service environments and/or utilities or energy supply. * Understanding of billing, customer account management and revenue management processes. * Experience using CRM and billing platforms to manage customer operations and reporting. * Clear communicator able to work effectively across operational, technical and commercial teams. * Ability to assess performance and challenge underperformance through KPIs and structured improvement programmes. * Self-driven and results-oriented, with a focus on delivering practical solutions and successful outcomes. * Fully IT proficient, including Word, PowerPoint, Excel and standard communication systems. Note:- Apex Resourcing Solutions are acting as an Employment Agency

An ambitious, dynamic and passionate Sales Manager with a track record of developing high-performing sales teams required by a world leading capital equipment manufacturer. BASIC SALARY: £55,000 - £60,000 BENEFITS: · OTE £70,000 · Company Car · Group Pension · Mobile & Laptop · 26 Days Holiday LOCATION: Northern England COMMUTABLE LOCATIONS: Manchester, Leeds, Hull, Newcastle, Liverpool, Carlisle, Bradford JOB DESCRIPTION: Sales Manager, Commercial Manager, National Sales Manager - Capital Equipment We are looking for a passionate Sales Manager to manage a team of 3, as well as dealing with some of the most high profile accounts, who has a strong emphasis on coaching that creates a high performing team that is resilient and helps develop people to be what good looks like amongst their peers. You will be proficient in value proposition based commercial arguments and selling techniques. The successful candidate will demonstrate strong relationship building skills that deliver wins for the business and our customers and create a team environment that is focused on our values of; shared risk, trust, respect, integrity and simplicity. KEY RESPONSIBILITIES: Sales Manager, Commercial Manager, National Sales Manager - Capital Equipment As our Sales Manager, you will; · Lead , inspire and develop a high-performing sales team through coaching and mentoring · Foster a culture of continuous learning, professional development and accountability · Drive collaboration and motivation, ensuring a strong results-orientated team dynamic · Lead high-value sales negotiations, ensuring optimal outcomes for both customers and the business · Implement a value proposition-based selling approach to differentiate offerings and drive successful · Develop and implement a national sales strategy aligned with business objectives · Set and track key sales KPI's, ensuring alignment with revenue and growth targets · Build and maintain strong relationships with key customers and stakeholders · Act as a trusted advisor, ensuring customer needs are met with tailored solutions PERSON SPECIFICATION: Sales Manager, Commercial Manager, National Sales Manager - Capital Equipment To be successful in your application for our Sales Manager role, you will; · Ideally a proven track record of field based sales leadership and coaching experience · Have experience in business development and account management · Have experience in value proposition sales - this is essential · Possess knowledge of capital equipment sales would be an advantage but not essential · Have strong negotiating and closing skills · Be adaptable with an openness to learning and development, able to adjust strategies in response to market changes This role offers significant opportunity for an ambitious, experienced professional with a desire to develop their career with a growing and forward-thinking company and group with a track record and plans for strong growth. We want someone who is driven to succeed and looking for an opportunity to work within a multinational organisation that offers extensive freedom of action and which has room to invest and very ambitious plans. THE COMPANY: Part of a multi $billion international group, we are one of the world's largest manufacturers of standard and bespoke capital equipment used across a diverse range of industries (transport & logistics, food and drink processing, rail, mining and aggregates, industrial manufacturing, waste & recycling, pharmaceutical, petro-chemical). We pride ourselves on being a leading provider of industrial weighing scales, tailored to meet the diverse needs of businesses across various sectors as well as setting the standard for service excellence in the UK. Why join this Company? · The opportunity to join a very large multinational organisation · We have an active policy of promotion from within and offer the genuine opportunity to develop your career within the business and group · This position will be challenging but also tremendously rewarding, coaching, mentoring and training are an integral part of our culture · A first-class remuneration package including a highly competitive salary, bonus, pension, and other benefits normally associated with an international group. It is highly likely you will have worked in any of the following roles, Sales Manager, Sales Director, Commercial Manager, Sales Team Leader, Field Sales Manager, National Account Manager, Key Account Manager, Service Sales Manager INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: IP18461, Wallace Hind Selection

Store Manager | Fashion Retail | Lake District | £30,000 + Bonus Are you an experienced Store Manager looking to lead a high-profile fashion retail store? We're recruiting for a growing fashion brand in the Lake District, offering a fantastic opportunity for a motivated retail leader with a passion for customer service, team development, and commercial results. As Store Manager, you will take full ownership of store operations, drive sales performance, and deliver an outstanding customer experience. You will lead, coach, and inspire your team, oversee visual merchandising, and create a welcoming environment that reflects the brand. What's on offer: Competitive salary of £30,000 + bonus Generous employee discount Recognition through incentives and rewards Opportunities to develop and progress within a supportive retail business Key Responsibilities: Lead all daily store operations with full accountability Drive commercial performance and deliver sales targets Recruit, coach, and motivate a high-performing retail team Maintain exceptional standards in customer service, visual merchandising, and stock control About You: Proven Store Manager experience or a strong Assistant Manager ready to step up Confident leading a team in a fast-paced retail environment Commercially focused, hands-on, and customer-driven Passionate about fashion, service, and creating a brilliant shopping experience This is a great opportunity for a Store Manager who thrives in a customer-focused fashion retail environment and wants to lead a successful store in the Kendal area. Apply now to take the next step in your retail career. LOCATIONS: This opportunity covers key locations including Hawkshead, Grasmere, Ambleside, Kendal and Bowness Zachary Daniels is a Niche, National & International Recruitment Consultancy. BH34911

ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,080.48 basic salary per year BONUS/OTE: Realistic total earning potential of up to £32,680.48 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career

More About The Role Are you an entrepreneurial, customer-focused leader with a passion for retail and community? Join Morrisons Daily as a Convenience Store Manager and run your store like it's your own business! We are looking for a dedicated ‘shopkeeper’ to lead one of our busy stores. Your mission will be to serve your customers, support your colleagues, and champion your local community, ensuring the store is the best place to work and shop. As the heart of your store, you will be responsible for driving success across four key areas: Customer & Commercial Performance Entrepreneurial Spirit: Treat the store as your own business, constantly seeking innovative ways to improve the commercial offering, drive sales, and manage costs effectively. Best-in-Class Experience: Lead your team to deliver exceptional customer service, challenging the norm and thinking of new ways to make the customer experience the best in the market, in line with the Morrisons brand promise.Team Leadership & Development Cultivating Talent: Oversee all people activities; from recruitment and induction to training and ongoing development. Inclusive Culture: Build and champion an inclusive culture where every colleague is motivated, empowered, and equipped to deliver outstanding service and achieve their full potential.Operational Excellence Standards & Compliance: Ensure all operational procedures, health and safety, and compliance standards are rigorously met, maintaining an attractive, safe, and efficient shopping environment. Flexibility: As hours are driven by business and customer needs, this role requires flexibility, including early mornings, late nights, and weekend work.Community Engagement Local Champion: Build strong, positive relationships within the local community, understanding the vital role your store plays and actively seeking ways to offer support. About You We are looking for leaders who can inspire, adapt, and deliver results. While prior experience in a fast-paced, service-focused environment (such as retail, convenience, or hospitality) is beneficial, we prioritise the following leadership qualities: People Development: A genuine passion for spotting, coaching, and developing talent within your team, fostering a high-performing and collaborative culture. Inspiration & Influence: The ability to motivate and inspire your team, while also listening and influencing stakeholders to think broadly about new ways of doing things. Hands-On Attitude: A willingness to "roll up your sleeves" and work alongside your team to support the delivery of day-to-day store objectives. Resilience: High level of personal resilience and strong problem-solving skills to navigate challenges effectively.Please note: Some stores offer Post Office services. If so, a P250 financial check will be required as part of your offer of employment. Successful verification of this check is mandatory to start employment. About The Company More Perks Salary: We don't advertise salary because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Morrisons. Our recruitment team will always discuss this with you early in the process as we genuinely want to match your experience with the correct salary. Annual leave: 28 days holiday Colleague Discount: 15% discount across convenience, supermarkets and online Company Pension: Contributory scheme Sir Ken Morrison Leadership School: Internal leadership school offering a University accredited development programme Health & Wellbeing Support: Access to Vita Health & Aviva digital GP 'My Morri' Exclusive Discounts: Instant discounts on everyday purchases, dining and leisure plus online cashback and reloadable cardsWe are an equal opportunities employer and welcome applications from all sections of the community. More About Us Morrisons acquired the McColl’s business in 2022, rapidly expanding our convenience proposition. Today, we have a network of 1,700 convenience stores nationwide, both company owned and franchised. Our aim is to be the 'go to' neighbourhood shop, providing a fantastic range of quality everyday products and services, close to home, so we’re always available when customers need us most. We offer local convenience at supermarket value; a recognised brand that people can trust. What Happens Next? We are dedicated to building a diverse, inclusive, and authentic workplace. If you are excited about this role but feel your past experience doesn't align perfectly with every requirement, we still encourage you to apply as you may be the perfect candidate for this or another role. Application: Submit your application online Screening Call: Shortlisted applicants will be contacted by a recruiter for an informal discussion to explore your experience and suitability Interview: Successful candidates will be invited to an interview with the Area Manager. Should you require any reasonable adjustments during the application or interview stages, please contact (url removed) and we will endeavour to support you

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