Customer service team lead jobs in BradfordCrear alertas

Handley James have been retained to source an experienced Operations Manager to lead a multi-disciplined team based in the UK. Our client is an industry leading expert, part of a £multimillion, global business with sites worldwide. You will lead the multi-disciplined teams on site as well as manage a small number of smaller sites within the UK. The role will focus on existing processes and improvements, leading and mentoring multi-disciplined teams including operational, engineering, logistics, customer service and managerial/supervisors as well as waste reduction, operational efficiency and ensuring the implementation of the company values, mission, vision and strategy. Key Responsibilities • Lead the site ensuring smooth and compliant running of the operations, engineering and other disciplines., • Ensuring smooth running of entire process, including resolution of issues for customers in a timely and cost effective manner, • Focus on process and efficiency improvement, effective cost optimisation all whilst ensuring exceptional customer care and quality., • Create and control departmental budget., • Leading and participation of management and regional meetings, • Responsible for recruitment, induction and retention of team members Key Competencies/Qualifications and Experience • Operational leadership experience within a process related industry i.e. Chemical, Process Manufacturing, FMCG etc., • Commercial or Technical Degree would be advantageous, • Strong continuous improvement experience, • Proven success managing and mentoring multi-disciplined teams i.e. operations, engineering, customer service, logistics etc., • Strong customer-orientated view of the sales and service This role will suit a proactive, driven and ambitious leader who is looking to own their own and their teams development, someone who is keen to take ownership and improve upon current practices. In return our client is offering a salary of c£70,000, plus company car, bonus, private healthcare, pension. Please apply via the link below or contact Stuart Tomkinson directly.

It is a fantastic opportunity to spearhead a team and function which is continually looking to innovate and utilise technology to enhance processes and efficiencies What will you be doing? Lead the day-to-day operations of the finance function, ensuring high levels of customer service are provide

We are currently looking for a Bench General Manager to join the team and support the Leeds Area until your own store becomes available. The stores you would support may cover Leeds Trinity, Leeds White Rose and Leeds Cardigan Fields. BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the stores day to day operations and results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors, they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS • An achievable 20% bonus scheme - paid quarterly, then 30% when have your own store, • An additional Secret Shopper bonus worth up to £2,000, • High Performer Awards and Bonus's, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 33 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Private medical via Vitality, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your payOTHER AWESOME PERKS, • Days out and social events, • Invite to the annual General Manager conference, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS A GENERAL MANAGER YOU'LL BE, • Accountable and responsible for your entire store and the people within, • Developing and managing the store team, while supporting the delivery of perfect burgers and fries, • You will be expected to lead from the front, you will be hands-on at times which means jumping in and working on the line shoulder to shoulder with our Crew and Managers, • Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs, • Your store will need to run smoothly on the day-to-day operations and think about long term planning, • Spotting potential and developing your team to ensure there is a strong talent pipeline, • Drive the Five Guys culture by always role modelling our values, • Creating an awesome working environment where people are happy to come to work and have fun, • Responsible for reward and recognition, • Demonstrate close attention to detailYOU'LL BE ENTHUSIASTIC ABOUT, • Perfect Burgers and Fries, • Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity, • People - Experienced hands-on leadership skills, • Customer service, • Having your people's development at heartINCREDIBLE CAREERS WITH FIVE GUYS, • Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office, • Five Guys isn't just a job - it can be a career!, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us

A charity organization is seeking a Shop Manager in Pudsey to lead a new retail operation.Responsibilities include exceeding sales targets, providing excellent customer service, and managing a diverse team of volunteers.The ideal candidate will have retail management experience, strong communication

A leading retail brand in the United Kingdom is seeking a Team Manager in Foods to lead by example and deliver outstanding customer service. Ideal candidates should possess strong leadership skills and a commitment to operational excellence while fostering an inclusive team environment. The role emp

A leading UK supermarket is seeking a Store Manager to run a local store in Crossflatts. In this role, you will lead a team dedicated to delivering exceptional customer service while ensuring the store meets its commercial objectives.

A leading grocery retailer in Bradford is seeking a Deputy Store Manager to manage the store during the Store Manager's absence. You'll lead by example, motivate your team, and ensure excellent customer service. The ideal candidate will have strong leadership and communication skills, and experience

As a Store Manager, your role as 'shopkeeper' means you run your own store with an entrepreneurial spirit, with your customers, colleagues and local communities being your number one priority. You'll lead your team to ensure the store is a great place for people to work and shop! Reporting to the Area Manager you will be responsible for: Leading a team to create a culture where our customer experience is the best in the market, in line with the Morrisons brand. Always challenging and thinking of new ways to serve our customers better. Working hard to get the best out of your store's commercial performance, treating it as if it was your own business, always thinking of new ways to improve your offering Leading on all people activities including recruitment, induction, training and development, ensuring you build an inclusive culture where everyone is empowered to deliver great customer service. Building and managing relationships, understanding the important role your store plays in supporting the local community. About you Our Store Managers typically have prior experience in fast paced, service focused environments such as retail, convenience or the hospitality sector. This isn't a must have but you'll definitely need experience in the following. A passion for spotting and developing talent. Ability to coach, motivate and inspire in order to create a successful team culture. Ability to influence, listen and understand other perspectives to inspire and think broadly about new ways of doing things. A passion for rolling up your sleeves to support the team in delivering the store objectives. High level of resilience and the ability to work through problems. We are an equal opportunities employer and welcome applications from all sections of the community. If you don't meet every single requirement, don't worry. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles. How do we say thank you? You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary, and superb benefits package which includes: 15% discount in Morrisons Daily and Morrisons Supermarket stores Contributory Pension 28 days holiday (inclusive of bank holidays) Access to Health & Wellbeing support At Morrisons we're really passionate about our people, and growing our own talent. That's why we have a Leadership School across all work levels in our business. So, wherever you work, if you feel you're ready to take the next step in your career, we'll provide you with all the leadership and technical development to give you the opportunity to succeed. As a Store Manager your hours will be driven by the needs of your customers and the business. So early mornings, late nights and weekends are when you will most likely be working. However, flexibility will be required. Some of our stores offer their local communities post office services, therefore you may also be required to undergo a P250 check as part of your offer of employment, which includes a financial check. Successful verification of this check by the Post Office is mandatory in order for candidates to start employment. About us Morrisons acquired the McColl's business in 2022. Our convenience proposition now consists of a network of 1,700 convenience stores nationwide, including both company owned and franchise locations. Our aim is to be Your Favourite Neighbourhood Shop, providing a great range of quality everyday products and services, close to where people live, so we're always available when customers need us. Next Steps Applicants who are shortlisted will be contacted by a recruiter and a screening call will be held. This is an informal call where you will discuss your experience and the role in further detail to identify if you are potentially suitable for the role. Following a screening call, if you are deemed suitable, the next and final stage would be an interview with the area manager. Further details will be provided should you make it to this stage. If you require a reasonable adjustment or support with your application, please contact danielle. TPBN1_UKTJ

Company description: Water Utility Company based in Yorkshire region of England. Job description: Continuous Improvement Lead 9 Month Fixed Term Contract Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:? We offer a salary, 4b, from £40,667 - £50,834 per annum, depending on experience? Annual incentive-related bonus? Attractive pension scheme (up to 12% company contribution)? Development opportunities in line with the Continuous Improvement Lead progression plan 25 days annual leave plus bank holidays plus an extra wellness day!? Life assurance cover of 4 times pensionable salary? A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more!? Location: ?Hybrid Working (3 days office / site a week Bradford) There will be a requirement for travel around the Yorkshire region as part of the role. Work type : Temporary 9 Months. 37 hours per week, Monday Friday.? We have an exciting opportunity for a Continuous Improvement Lead to join the Asset Maintenance Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this. We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity.? New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Asset Maintenance Continuous Improvement Team are a key part of how we plan to meet the changing expectations of customers and regulators. You will lead continuous improvement activity across the e2e Asset Maintenance Process, ensuring we maintain our assets and plan and schedule work in the most efficient and effective way. Youll support the embedding and improvement of process, standard operating procedures and technology with a strong focus on the cultural shift required to move from reactive to planned and predictive maintenance. Your activities will drive tangible benefits against operational, strategic, customer and health & safety objectives, through the application of CI methodology. Where you fit in: As our Continuous Improvement Lead you will -? Work with Continuous Improvement Manager to set up and embed a CI Framework across the Asset Maintenance Process, to allow improvement opportunities to be identified by all colleagues and be recorded, tracked, and escalated as required to maximise performance against objectives Watch the work, spending time with both field and office-based colleagues on the job to identify how the work flows and what gets in the way so its as easy as possible for colleagues to do the best job possible Manage issues and opportunities, pulling people together to progress them, solving problems, keeping colleagues informed and bringing them along the journey Utilise available performance data to its maximum potential, developing new measures to understand how we are performing, encouraging open and honest conversations about how we can improve, linking in with the Yorkshire Water Performance Excellence (PEx) framework Review opportunities identified through the CI Framework to understand and define the impact and benefits and work with the Continuous Improvement Manager to prioritise and deliver these Lead CI initiatives to realise benefits using CI methodology to design, communicate and embed sustainable process improvements, utilising colleague subject matter experts to shape and inform? Build effective relationships and work in collaboration with wider teams to enable delivery of process improvements What skills & qualifications you will need: Knowledge and previous experience / ability to apply continuous improvement methodology, such as Lean; Six Sigma; Systems Thinking, to deliver process improvements Experience of delivering and embedding change, able to influence and drive the right culture and behaviours Excellent communication skills and ability to communicate with colleagues at all levels across the business, including senior leaders and directors Highly numerate and strong analytical & problem-solving skills. Able to present data & articulate business cases in a clear and concise manner Ability to interpret and analyse large volumes of data Coaching skills that are adaptable to different abilities and learning styles Be able to establish and maintain effective internal and external working relationships Able to work independently and as part of a team against tight deadlines under own initiative Excellent IT skills especially in the use of Microsoft Office applications? Resilience and determination to deliver change Full UK driving licence You will also benefit from having: Qualification relating to continuous improvement methodology? Previous experience gained within the water industry Previous experience in a regulated environment Knowledge of Engineering and Maintenance processes & Yorkshire Waters regulatory commitments Experience using SAP Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isnt always easy!? Do we sound like your cup of tea?? If youve got experience in continuous improvement and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. Please apply online and submit a CV and covering letter outlining your suitability for the role. Recruitment Process ? Closing date - 10th February 2026 If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. TPBN1_UKTJ

Director of International Procurement (12 Month Fixed Term Contract) Location: Bradford I am supporting a large international organisation with the appointment of a Director of International Procurement. This is a senior leadership role within the finance function, reporting into international finance leadership and responsible for the overall effectiveness, control and delivery of the international procurement operation. The appointment comes at an important time for the business following a period of significant change, including the de-consolidation of part of the wider group. As a result, the immediate priority for this role is to stabilise, strengthen and optimise business as usual procurement activity , ensuring existing internal customers are supported to the level expected, while creating capacity for improvement. Position overview The Director of International Procurement will lead a small international procurement team and take ownership of the day to day operation of the function, alongside setting clear strategic direction. This role is intentionally focused on BAU procurement delivery, controls, service levels and stakeholder confidence. Key responsibilities Lead and manage the international procurement team, setting clear priorities and performance expectations Take ownership of BAU procurement activity, ensuring service levels are restored and maintained following recent change Ensure the remaining customer base is supported effectively and consistently Engage with senior stakeholders to understand business needs and ensure procurement services are aligned Drive efficiency, process improvement and consistency across international procurement activity Reduce supplier complexity where appropriate and maximise value through group contracting Develop and maintain robust contract management practices and governance frameworks Establish and monitor SLAs, KPIs and reporting for senior management Maintain strong financial controls and compliance within procurement processes Promote ethical procurement practices and social value across the supply chain Raise the profile of procurement as a professional, reliable and value adding function International scope While the role is largely UK centric following recent structural changes, there remains an international footprint. This includes ongoing responsibility for procurement activity linked to jurisdictions such as Italy, Turkey and Korea , where experience navigating different regulatory and cultural environments will be beneficial. There is longer term scope to help bring remaining international activity into a more consistent group operating model. Experience and qualifications Essential Senior level experience leading an international procurement function Strong understanding of procurement principles, controls and best practice Experience operating within controlled or regulated environments Ability to lead teams through periods of change while maintaining BAU performance Confident stakeholder management skills at senior level Professional procurement qualification such as CIPS Desirable Experience working with international subsidiaries Experience of complying with SOx Financial services experience Exposure to third party risk management frameworks Experience working with Oracle or similar ERP systems If you are a senior procurement professional looking for a role with genuine responsibility and influence please apply now. Benefits Salary £75,000 - £85,000 DOE Hybrid working Annual bonus scheme Generous holiday allowance Private healthcare TPBN1_UKTJ

As a Kitchen Sales Designer, you will support our Trade customers, by turning their clients'dream kitchens into a reality. Meeting end users in their homesyou will listen to their vision, seek to clearly understand their needs, and offer your expert advice. You will thenplananddesigninspirationalkitchensthat exceedtheir expectations for both design and utility.You will have the confidence to negotiate with our Trade customers, whilst promoting and protecting the integrity and value of the design and the quality of our products. Skills and attributes you need to be a successful Kitchen Sales Designer: Customer service Thrives in fast-paced environments An eye for design Previous sales experience Prioritisation and organisation skills Curious learner Results driven Full UK Driving license Access to your own vehicle Previous design (CAD) experience is preferred, but not essential It doesn't matter if you haven't worked in this industry or as a Kitchen Sales Designer before, as we will offer you face-to-face and online training via our own Howdens Academy, which will cover everything from kitchen measuring & compliance, inspirational design, technical product knowledge, and sales skills. We're looking for people who are enthusiastic and energetic with a passion to deliver excellent customer experiences that lead to sales. What you get from us as a Kitchen Sales Designer: Competitive salary Monthly depot bonusOTE Competitive Pension Plan with a maximum company contribution of 12%. Team incentives and outings 24 days holiday, rising to 26 days after 5 years Staff discount on Howdens products Buy as you earn share scheme About Howdens: Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the10 Best Big Companies to Work For. How to apply: When you apply, you will need to attach a CV. If this is your first time applying for a role with us, you will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account. Good luck with your application. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you. Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding. #LI-LO1#CVL INDKSD

Customer Services Manager Location: Tong, Bradford, UK (BD11) Salary: £35,000 – £38,000 per annum DOE plus bonus and genuine career/salary progression Contract: Full Time, Monday – Friday, 9:00am – 5:30pm- Fully office based- Free Parking Are you a proactive, commercially minded leader with a passion for delivering exceptional customer experiences? A highly respected, award-winning UK Technology Manufacturer is looking for an experienced Customer Services Manager to lead their dedicated Customer Service Team of 8. This is a hands-on role where your leadership will directly influence the quality of service, customer satisfaction, and operational efficiency within a growing, technology-driven business, so a technical mind would be best suited to this role. About the Company The company is a market-leading, award-winning manufacturer, renowned for designing and building high-performance, bespoke technology products using the latest technology from many industry leaders. With over 25 years of experience, the business combines technical innovation with a commitment to exceptional customer service, supporting both individual tech enthusiasts and business clients. The Role As Customer Services Manager, you will be responsible for managing, mentoring, and motivating a team of Customer Service Advisors (8 currently) to ensure every customer receives outstanding support. You will oversee daily operations, workflow, and process improvements, ensuring high standards of service while driving efficiency and team performance. Key responsibilities include: Lead, coach, and schedule the Customer Service team to maintain excellence in service delivery Monitor workflow and ensure build and delivery deadlines are consistently met Oversee accurate processing of quotations, orders, and confirmations Maintain strict quality standards across all customer interactions, including calls, emails, and tickets Identify, recommend, and implement process improvements to increase efficiency and customer satisfaction Manage team holidays and cover to ensure smooth operation during peak periods About You We are looking for a motivated, hands-on leader with proven experience managing commercial Customer Service teams. The ideal candidate will bring a combination of strong leadership skills, commercial awareness, and a genuine passion for excellent customer service. You will ideally have: Experience managing and coaching a Customer Service team in a customer-driven environment Strong people management and interpersonal skills Excellent analytical and commercial awareness Ability to problem-solve, make decisions quickly, and adapt to change Exceptional time management and organisational skills Knowledge of PC hardware, architecture, and peripherals is desirable You will thrive in a fast-paced, innovative environment, helping the team deliver top-quality service while driving continuous improvement. What’s on Offer Competitive salary: £35,000 – £38,000 DOE Opportunity to lead a high-performing team in a market-leading, award-winning business Hands-on role with autonomy and influence over processes and service delivery Exposure to cutting-edge PC technology and innovations Collaborative and supportive working environment Benefits:- 25 days holiday plus 8 Bank Holidays Free Parking Free Fruit, bread, tea, coffee and posh water! Company fun events bi annually, with an amazing all expenses covered Christmas party! Rewards both financially developmentally in a growing, award winning PE backed organisation This is a rare opportunity for a proactive and commercially minded leader to step into a pivotal role, shape the customer service experience, and contribute to the ongoing success of a highly respected technology brand. To apply.. If you require more information regarding the above role, please call Victoria O’Connor on (phone number removed) or forward your CV for consideration to (url removed). Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow me on LinkedIn for updates, recruitment information, new vacancies and more

Company description: Water Utility Company based in Yorkshire region of England. Job description: Connections and Alteration Team Manager (Waste) Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience £45,067 - £56,333 Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the Connections and Alteration Team Manager progression plan 25 days annual leave plus bank holidays plus an extra wellness day! Life assurance cover of 4 times pensionable salary A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will initially be based in Bradford but were moving our office to Leeds Valley Park in summer 2026, so youll be based there in the future / Hybrid Working Work type: Permanent. 37 hours per week, Monday Friday. We have an exciting opportunity for a Connections and Alteration Team Manager to join the Developer Services team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this. We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Developer Services are a key part of how we plan to meet the changing expectations of customers and regulators. Putting people at the heart of everything we do, this role leads a technically focused team responsible for delivering end-to-end wastewater connection and alteration journeys for domestic customers, developers and other key stakeholders, owning customer satisfaction from application through to completion. It is accountable for ensuring all connection and alteration activity is technically compliant, safe and commercially effective within regulatory timescales, while actively managing customer expectations, communications and outcomes, and protecting Yorkshire Water assets to ensure future network performance is not compromised. Where you fit in: As our Connections and Alteration Team Manager you will Accountable for end to end customer satisfaction and experience across the wastewater connections and alterations journey, ensuring timely, clear and proactive communication at every stage. Use customer insight, feedback and performance data to drive continuous service improvement and operational change. Lead, oversee and make decisions on all wastewater connection and alteration activities, safeguarding Yorkshire Water assets and the integrity of the wider network. Provide leadership and technical oversight on large, complex and high risk schemes, balancing customer needs with regulatory, safety and operational requirements. Ensure the team delivers high quality technical coaching, development and assurance so that all applications comply with Yorkshire Water standards and legislative obligations. Represent Yorkshire Water with customers, developers and key stakeholders, clearly articulating requirements, risks and appropriate solutions. Drive a culture of Performance Excellence aligned to Yorkshire Waters Purpose, Customer Promise and Developer Services Customer Experience Strategy, including ownership of D MeX performance and targeted improvement actions. Maintain strong operational oversight, managing performance, workload and escalations to meet regulatory timescales, reduce customer harm and embed consistent, compliant processes. What skills & qualifications you will need: Proven people leader with experience guiding technical teams and delivering sustained performance improvement. Demonstrated ability to embed customer centric behaviours in technical environments, using insight, feedback and performance data to drive service and operational improvement. Skilled in influencing, negotiation and communication, with confidence operating in a highly regulated, customer facing environment. Experienced in owning end to end customer journeys or service outcomes within complex operational settings, balancing compliance, commercial needs and customer satisfaction. Strong technical understanding of wastewater networks, including connections and alterations, with knowledge of sewer and water mains design and construction. Commercially aware, with the ability to make balanced decisions that protect assets while delivering positive, safe and efficient customer outcomes. You will also benefit from having: Experience working within new development. Lean Six Sigma / Continuous Improvement experience. Strong IT skills. Previous experience in a commercially orientated and / or regulated environment. Experience of supporting and embedding organisational change. Experience of operating within a resource planning or demand-led environment. Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isnt always easy! Do we sound like your cup of tea? If youve got experience as Manager of Connection and Alterations activity and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. Closing date 13th February 2026 If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. TPBN1_UKTJ

Company description: Water Utility Company based in Yorkshire region of England. Job description: ESOS and Flexibility Services Specialist Salary & Benefits : We offer a salary from £41,133 - £49,729 per annum, depending on experience Travel expenses for operational site visits Annual performance related bonus Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the ESOS & Flexibility Services Specialist progression plan 25 days annual leave plus bank holidays plus an extra wellness day! Life assurance cover of 4 times pensionable salary A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Bradford/ Leeds - Hybrid Working (a mix of office, site and home working) Work type: Permanent. 37 hours per week, Monday Friday between the working window of 8:00am-6:00pm. We have an exciting opportunity for an ESOS & Flexibility Services Specialist to join the Energy Team within the wider Commercial Services team at Yorkshire Water. What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this. We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Energy team play a key role in the companys energy needs and costs. Yorkshire Water operates 4,200 sites across Yorkshire at approx. £110m per annum energy costs, they are a significant proportion of the companys Opex. Therefore, being able to improve the energy efficiency of our site operations is an important aspect of our new energy strategy. Yorkshire Water also generates a significant proportion of site consumption from renewable assets and plans to double this by 2030. Where you fit in You will be responsible for Yorkshire Waters ESOS Compliance (Energy Saving Opportunity Scheme) and developing opportunities in the area of Flexibility Services. You will use your understanding of energy efficiency practise and water industry engineering knowledge, to work with site operational colleagues to perform site assessments and produce all reports necessary for ESOS compliance. This role offers the opportunity to develop the area of Flexibility Services identified by our energy strategy. With our ongoing investment in renewable generation and existing sites featuring multiple sources of generation and export, the business is looking to leverage our assets and develop revenue streams from government incentives and third party collaborations. Some of the key responsibilities include the following Maintain ESOS compliance for Yorkshire Water including ESOS Assessments, required energy audits and evidence packs Produce action plan and annual progress updates using third party support where necessary Undertake site surveys and develop ESOS standard energy reports for approval by Yorkshire Water Lead Assessor Be the interface between the Energy Team and the Energy Optimisation Team that has the remit to deliver the Energy Efficiency Optimisation (EEO) programme element of the Energy Strategy Utilise and manipulate data to provide support for business case development and to determine performance benefits of deployed energy efficiency works Identify and deliver flexibility service opportunities identified by the Energy Strategy in the areas of grid services and capacity management What skills and qualifications you will need: Significant experience working in the water, waste water or similar processing industries, or in an industrial consultancy role. Work experience within the energy and utilities industry Science or Engineering degree (preferred), Membership of relevant institute (IET, EI) (preferred) ESOS Lead assessor preferred though not essential Experience of energy regulatory processes and working with energy suppliers, meter operators, DNOs Experience of renewable operations and industry charging mechanisms Excellent IT skills, proficient in all MS Office Applications, especially Excel Desirable experience in control systems e.g. SCADA and OSI PI Project management experience and experience of using project management tools Strong organisational skills, the ability to manage and organise heavy workloads, prioritising relevant business needs. Good attention to detail. Analytical and problem-solving skills Excellent interpersonal skills; the ability to understand and liaise with others, this could be colleagues, managers and external contractors Able to be resilient under pressure and is self-reliant with a personal drive for continuous development, demonstrating a strong customer service ethos The role will involve travel to different sites across Yorkshire, therefore you will need a UK driving licence with no more than 6 points. We embrace a flexible working model, where our hybrid setup typically requires an average of 1-2 days in the office per week, plus site visits. This could be slightly more when collaborative efforts, training or meeting deadlines demand it. For those who prefer to work on-site, our office is open Monday-Friday during working hours. If youre an experienced energy engineer and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you. Please complete the online application process and submit a covering letter and CV outlining your suitability for the role. Recruitment Process Closing date 11th July, 2025 We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. TPBN1_UKTJ

As we continue to expand our customer base, we're looking for a Business Development Manager to help unlock our next phase of growth within Produce. This role is a pivotal commercial role focused on driving non-Morrisons growth across the Produce Category. You'll own and deliver the 3 year sales growth plan, targeting Food Service, B2B and other Manufacturing customers, this could include pub groups, restaurant chains and other food manufacturers. This role can be based from any of our Produce sites, in Northants, Cheshire or more central to our Head Office in Bradford. You'll combine strategic thinking with hands-on delivery, identifying new opportunities, building profitable partnerships and help lead Business Development for Produce. You'll be responsible for: Owning and delivering the 1-3 year Produce sales strategy. Driving new customer acquisition across Foodservice and B2B channels. Delivering against key commercial targets, including; revenue growth, profit margin, EBITDA and market position. Building strong, long-term relationships with targeted new and existing customers. Working cross functionally to deliver innovation, NPD and category solutions that unlock new partnerships. Accurately targeting and converting prospective accounts aligned to the sales growth plan. About you We're looking for someone with proven experience in Business Development or Sales within Produce (Fruit or Vegetables) with a strong track record of winning and growing external customers. You will also: Have experience working with foodservices, hospitality groups or B2B customers. Be commercially sharp with strong negotiation and influencing skills. Be comfortable owning complex targets and delivering sustainable, profitable growth. Be a relationship builder who thrives in a fast-paced environment. About us In return for all your hard work, you will receive: 15% discount in store from the day you join us Additional 10% discount card for a friend or family member Annual bonus scheme Career progression and development opportunities Generous holiday entitlement Market leading pension scheme and life assurance Healthcare benefits including Aviva Digital GP 'MyPerks' giving you discount with over 850 retailers Free parking onsite Enhanced Family, Maternity and Paternity Leave Private Healthcare Car Allowance (company car provided in some instances) You'll find a great big welcome here at Myton Food Group - the part of our business that looks after manufacturing, whilst maintaining strong roots within Morrisons Supermarkets. At Myton Food Group, we have a legacy to be proud of. We're British farming's biggest single direct customer. We buy from highly valued suppliers. And we're passionate about the quality of our food. Today, we have 19 manufacturing sites across the UK, where we pack and process fresh meats and fish, savoury and sweet pies, fruit and veg, flower bouquets, bread and lots more. We really do stand out in the world of food manufacturing. But what we're especially proud of is the way we all get stuck in and work as a team, in partnership across our supply chain. Read more about what we do at our Myton Food Group website. TPBN1_UKTJ

Working here isn’t just a job. You can advance your career at Avove, and we’ll reward you with a range of benefits that recognise great work. We provide full training and continuous development to help you reach your potential. We strive to create an inclusive working environment where everyone can be themselves. Join us and take the next step towards a fulfilling career. About the role… As Planning Manager, you’ll lead the Planning and Scheduling team to ensure work is planned efficiently, safely, and in line with KPIs and SLAs. You’ll optimise resources, support Field Operations, and work closely with Yorkshire Water to deliver a reliable, high-quality service while maintaining an excellent customer experience. The role will be based in the Yorkshire area. This is a hybrid role, working from the office 3 days per week with 2 days spent working from home typically. What will your day look like… Lead, coach, and develop the Planning & Scheduling team, overseeing daily performance and delivery to ensure KPIs and objectives are consistently achieved. • Plan and resource the team effectively, including out-of-hours and weekend coverage, to ensure seamless office operations aligned with Field Operations requirements. • Monitor and optimise planning and scheduling performance, managing SLAs, work basket sizes, backlog volumes, and jeopardy to maintain operational flow. • Drive productivity across planning and scheduling by minimising travel time and distance between jobs for Field Operations, while maintaining an excellent customer experience. • Review and manage planning dependencies such as streetworks notices, permits, and traffic management, ensuring all safety and compliance prerequisites are in place before dispatch. • Work closely and collaboratively with Yorkshire Water and key stakeholders to align priorities, resolve challenges, and support effective service delivery. • Ensure full compliance with contractual KPIs and SLAs influenced by planning, noticing, and customer service activities. About you… Proven experience leading or managing teams • Strong knowledge of planning and scheduling systems (SAP/Advantex desirable) • Customer-focused with a commitment to high service standards • Confident and effective verbal communicator • Highly computer literate and comfortable using multiple systems • Experience working within a Utilities environment What’s in it for you… We offer a rewarding salary that is tailored to your skills and experience. But that’s not all! We celebrate hard work and give recognition to our colleagues. In addition to this, we understand that one size doesn’t fit all so everyone has access to a variety of flexible benefits that work for you. 24 days holiday plus bank holidays • Company pension scheme • Life assurance • Family friendly policies • A selection of lifestyle benefit options • Financial wellbeing programme • Employee assistance program for health and wellbeing and onsite mental health first aiders to support our colleagues • We love to give back so we offer you volunteering days in your community and charity matched giving where we will boost your fundraising. About us… We design, build and maintain the UK’s utilities infrastructure to help transform local communities for the better. We provide cutting-edge and sustainable engineering solutions and play a critical role in helping to keep the water running, the lights on and people connected. We are an expert, responsible and agile partner, providing vital services to water, power and telecommunications sectors. We work closely with our clients to help protect and improve their assets, enhance customer experience and protect the natural environment. Everything we do is designed to drive continual improvement and move life forward. We are proud to work in partnership with leading utility providers, including Severn Trent, United Utilities, Yorkshire Water, Northern PowerGrid, Northumbrian Water Group, Scottish Power Energy Networks and more. We are an equal opportunities employer..... We welcome applications from candidates of all races, genders, disabilities, religions, ages and sexual orientations. We know that having a diverse workforce encourages new perspectives, inspires creativity and creates an engaging workplace and we are committed to creating an inclusive environment where all colleagues can thrive. When it comes to inclusion, we’re making sure we keep up the progress with our Communities of Practice, who help us do just that. What next... We encourage you to apply for this role as soon as you can. We recognise talent waits for no one, so we progress candidates individually through all stages of recruitment process. If you have any questions, please reach out for an informal discussion

Sewell Wallis is pleased to be working with a forward-thinking organisation based near Bradford, West Yorkshire, that is looking for a Finance Manager to join their supportive team, overseeing an established transactional finance function. This Finance Manager role would suit a candidate who has strong management skills, is keen to be involved in automation projects and is technically proficient. It is a fantastic opportunity to spearhead a team and function which is continually looking to innovate and utilise technology to enhance processes and efficiencies What will you be doing? Lead the day-to-day operations of the finance function, ensuring high levels of customer service are provided Line manage the Finance Assistants, Finance Officers and Assistant Finance Manager, leading the finance operational meetings. Lead on system and automation updates, providing support for the team during transitional periods. Undertake and supervise financial administration related to purchasing, payments, banking, sales and income processing financial transactions as required. Lead and develop the operational teams skills on complex areas of financial administration such as prepayments, VAT, recharges and fixed assets. Resolving complex financial queries in an effective and efficient manner. Perform regular financial benchmarking internally and externally, reporting on findings and drawing conclusions and implementing arising actions. Lead a strong financial analysis function to support Trust budgeting and procurement. Line manage and lead on recruitment, induction, and appraisal of designated staff, providing effective communication, training, and mentoring to enable staff to carry out duties What skills will you need? Experienced working in a similar role, responsible for managing a team Evidence of leading on change management Strong technical proficiency in Excel. Ambitious attitude with initiative and drive What's on offer? Flexible working. 25 days holiday + bank holidays Pension scheme On-site parking. Employee assistance programme Please apply below, or for more information, contact Lawrie Bacon. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions. TPBN1_UKTJ

Lettings Negotiator - Part Time (16-25hrs per week) Friendly and supportive team environment, with great Company benefits including 28 days holiday, birthday paid leave, commission voucher scheme, competitive pay, cycle-2-work scheme, pension, EAP, sick pay, learning and development opportunities, free eye tests and employee discounts! We have been helping people move in Yorkshire for over 200 years. With the advantage of 17 strategically positioned offices, highly trained professionals and enthusiastic marketing teams delivering expert local knowledge - all supported by industry leading technology - you would be right to say we know the regions property market inside out. Role Overview We are looking for an experienced and driven Lettings Negotiator to join our successful residential lettings team at our Bingley office. This role involves generating new business through market appraisals, converting valuations into instructions, and managing the lettings process from enquiry to move-in while delivering exceptional customer service. Key Responsibilities Registering applicants and matching them to suitable properties Conducting property viewings and following up enquiries Negotiating rental offers between landlords and tenants Progressing agreed lets through referencing, compliance and move-in Maintaining regular contact with landlords and tenants Ensuring all lettings comply with current UK legislation Achieving individual and office targets Carrying out market appraisals/valuations for residential rental properties Advising landlords on achievable rental values and market conditions Converting valuations into signed instructions Winning new instructions through proactive canvassing and referrals Providing professional advice on maximising rental yield Maintaining accurate records of valuations and outcomes Skills and Experience Proven experience in residential lettings (negotiator or senior level) Experience carrying out lettings valuations and winning instructions Strong negotiation, presentation and closing skills Excellent communication and relationship management ability Target-driven and commercially aware Highly organised with good attention to detail Full UK driving licence and access to a vehicle Knowledge and Compliance Strong knowledge of lettings legislation and compliance requirements (e.g. Right to Rent, deposit protection, EPC, gas and electrical safety) Understanding of the full lettings lifecycle ARLA Propertymark qualification (preferred or willingness to obtain) What we offer A competitive salary package with performance-related incentives. The opportunity to lead a growing lettings business in a thriving market. A supportive, professional, and friendly working environment. If youre passionate about lettings, commercially minded, and ready to take on a leadership role, wed love to hear from you. TPBN1_UKTJ

Company description: Water Utility Company based in Yorkshire region of England. Job description: Regional Maintenance Operations Manager Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience, £74,000 Car Allowance Annual incentive related bonus (up to 15% of annual salary) Private health care (Self and partner, if applicable) Attractive pension scheme (up to 12% company contribution) Life assurance cover of 4 times pensionable salary 25 days annual leave plus bank holidays plus an extra wellness day! A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Regional / Hybrid Working Work type: Permanent. 37 hours per week, Monday Friday. We have an exciting opportunity for a Regional Maintenance Operations Manager to join the Asset Maintenance team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this. We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Asset Maintenance are a key part of how we plan to meet the changing expectations of customers and regulators. This role leads regional maintenance operations, driving the optimisation of critical water and wastewater assets to ensure safe, compliant, and efficient service delivery. Youll shape and execute a multi-year maintenance strategy focused on improving asset reliability, resilience, and affordability. Operating in a complex, safety-critical environment, the role integrates proactive and reactive maintenance, reliability engineering, and regulatory assurance to maximise performance for customers and protect the environment. Where you fit in: As our Regional Maintenance Operations Manager you will Lead and oversee Electrical, Mechanical, and Instrumentation & Control maintenance activities, ensuring safe, efficient, and compliant operations across all assets. Ensuring there is visible leadership and adherence to permits and procedures. This ensures safe work on every job, every day is carried out. High planned work proportion, controlled backlog, strong scheduled and ensuring first time fix. Availability of assets being high, reducing unplanned downtime and restoration. Ensuring no permit breaches, timely investigations and CAPA. Highly engaged, capable teams who are clear on the expectations, receive regular coaching and recognition with consistent strong performance. Transparent reporting and engagement with stakeholders to ensure that they are kept informed. What skills & qualifications you will need: Evidence of delivering strategic business targets and exceptional customer service through senior leadership roles. Proven experience managing performance of operational field teams to achieve efficiency and compliance. Health & Safety trained (NEBOSH preferred, minimum IOSH) with strong knowledge of H&S management processes and systems. Management qualification or degree in a relevant technical discipline, or equivalent proven technical expertise in operational maintenance. Demonstrable ability to develop and implement strategic plans, drive maintenance maturity, and embed cultural change. Strong financial and cost centre management experience, delivering value for money and operational efficiency. Skilled in incident management and asset failure recovery, with excellent planning and prioritisation in high-pressure environments. Holds a valid driving licence, and flexible to work across the Yorkshire region. Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isnt always easy! Do we sound like your cup of tea? If youve got experience as a Regional Maintenance Operations Manager and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. Closing date 4th February 2025 If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. TPBN1_UKTJ

Position: European Road Freight Manager Location: Bradford, (On-site) Salary: £40,000 - £45,000 We are currently recruiting on behalf of a well-established international freight forwarding business based in Bradford (BD4) . Due to continued development and structural change, they are looking to appoint an experienced EU Road Freight Manager to lead and develop a high-performing operational team. This is a hands-on leadership role, responsible for managing German, French, and European forwarding markets , while ensuring operational excellence, partner performance, and team development. The Role Lead and manage a team of 6-8 EU Road Freight Operators Oversee daily operational output, ensuring workflows run efficiently and optimally Manage German, French, and European forwarding lanes Develop team capability through coaching, performance management, and support Ensure strong relationships with core European partners and carriers Drive service levels, compliance, and customer satisfaction Act as the main escalation point for operational and service-related issues The Ideal Candidate Proven experience in EU Road Freight operations (German & French markets essential) Previous experience managing or supervising a freight forwarding team Strong understanding of European road freight networks and partners Confident managing performance, workloads, and operational KPIs Commercially and operationally minded with a solutions-focused approach Comfortable working in a fully on-site role What's on Offer Salary of £40,000 - £45,000 Leadership role within a stable and evolving freight forwarding business Direct influence over team performance and operational improvement Opportunity to work closely with senior leadership WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs. WR is acting as an Employment Agency in relation to this vacancy. TPBN1_UKTJ

Company description: Water Utility Company based in Yorkshire region of England. Job description: Smart Customer Engagement Trials Lead 12 Month Fixed Term Contract Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience £43,525 - £54,406 Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the Smart Customer Engagement Trials Lead progression plan 25 days annual leave plus bank holidays plus an extra wellness day! Life assurance cover of 4 times pensionable salary A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will initially be based in Bradford but were moving our office to Leeds Valley Park in summer 2026, so youll be based there in the future / Hybrid Working (1-2 days office a week Bradford/Leeds) Work type: Temporary 12 Months. 37 hours per week, Monday Friday. We have an exciting opportunity for a Smart Customer Engagement Trials Lead to join the Water Quality at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this. We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Water Quality are a key part of how we plan to meet the changing expectations of customers and regulators. Yorkshire Water has ambitions to reduction Leakage, Per Capita Consumption and Non-household demand, and have recently submitted its case to the environmental regular DEFRA/EA and financial regulator OFWAT for the next 5 years funding. Within these plans we wish to replace 1.4Million customer meters, with Smart Meters, between 2025-2030, and install a further ~160,000 meters. This means moving from a solution which logs how much water has been used on a monthly basis and which is read every 6 months by AMR, to understanding what water has been used on an hourly basis with only a 6 hour delay in receiving the reading, utilising a Internet of Things Network. To leverage this data to its full extend we are putting in place a team to fully understand the future service improvements, cost efficiencies and new service offerings we can provide. The team will be looking to design the end to end transition for meter related services, creating new or amending existing capabilities, designing new processes, defining analytic requirements, improving data quality, effectively contract managing partners and working with Tech to develop and embed the solutions to have us ready for smart metering in April 2025. The project team initial objective is to create an initial capability and programme roadmap, at which point the ongoing team requirements can be designed for extension of the programme team into 2026 and beyond. The Smart Trials Lead be responsible for designing, running, and evaluating trials to target performance improvements for the Yorkshire Water Smart metering rollout programme within the Asset Management Directorate. This role ensures innovative solutions are tested effectively to improve operational efficiency, customer experience, and regulatory compliance. The postholder will lead cross-functional teams to implement trials, analyse outcomes, and provide evidence-based recommendations for wider rollout. Where you fit in: As our Smart Customer Engagement Trials Lead you will Trial Design & Delivery: Develop and manage end-to-end smart trial plans, including objectives, scope, timelines, and success criteria. Ensure trials align with strategic priorities and regulatory requirements Performance Measurement & Evaluation: Define KPIs and outcome indicators for trials. Collect, analyse, and interpret data to assess trial performance and impact. Produce clear, evidence-based reports and recommendations for senior leadership. Stakeholder Engagement: Work closely with internal teams (Operations, IT, Customer Services, Finance) and external partners to ensure seamless trial execution. Communicate progress and insights effectively to senior stakeholders, including Directors and Programme Boards. Governance & Risk Management: Establish governance frameworks for trial oversight and decision-making. Identify and mitigate risks associated with trial delivery. Continuous Improvement: Capture lessons learned and embed best practices into future trials and business processes. Support the development of scalable solutions for full implementation What skills & qualifications you will need: Stakeholder management and influencing skills - strong preference for collaboration and winning together how you build relationships is really important Excellent communication skills An agile mindset in Smart were brave enough to try new things and learn from our mistakes, so iterating for success is what were all about were looking for someone to jump in and enjoy the curve balls that innovation brings Significant experience of working with data to instigate test and learn and decision making youll need your analytical skills to be on point Significant experience of using IT systems including Excel and Power BI Excellent analytical skills Influencing and negotiation skills Proven experience in programme or project management within utilities or regulated industries. You will also benefit from having: Knowledge of smart metering or transformation in the water sector desirable. Professional qualifications (APM, PRINCE2, Agile) preferred. Experience of process mapping and business change Experience of working in a regulated environment Experience of smart metering technologies Understanding of Leakage and PCC Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isnt always easy! Do we sound like your cup of tea? If youve got experience as a Smart Customer Engagement Trials Lead and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. Closing date - 4th February 2026 Interviews to be held: Tuesday 10th and Wednesday 11th February If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. Were committed to helping colleagues prioritise their growth and development in their current roles, building essential knowledge and capabilities in their area of expertise to support a successful career. To support this, we expect colleagues to have completed a minimum of two years in their current role before applying for internal job opportunities. For more information, please speak to your local HR Business Partner. TPBN1_UKTJ

Company description: Water Utility Company based in Yorkshire region of England. Job description: Reporting Manager Capital Programme Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience, 3b, circa £60,000 A company car lease/allowance scheme (£3,720 cash allowance) Annual incentive related bonus (up to 10% of annual salary) Private health care (self only) Attractive pension scheme (up to 12% company contribution) Life assurance cover of 4 times pensionable salary 25 days annual leave plus bank holidays plus an extra wellness day! A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Bradford, hybrid working (2 to 3 office days per week).This role will initially be based in Bradford but were moving our office to Leeds Valley Park in Summer 2026, so youll be based there in the future. Work type: Permanent. 37 hours per week, Monday Friday. We have an exciting opportunity for a Reporting Manager Capital Programme to join the Asset Delivery PMO Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this. We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Asset Investment team are a key part of how we plan to meet the changing expectations of customers and regulators. In AMP8, the Asset Investment Team will support a multi-billion pound programme of totex investment across YWs assets. The Capital Programme alone, is growing by over 50% as we move into AMP8. The Asset Investment team supports around £5 billion of investment (over a 5 year period) and covers the whole range of company assets. The Asset Investment Manager plays a key role in the successful delivery of this portfolio by providing the data and information that the Programme Delivery Managers and Asset Planning sponsors need to make timely decisions. This includes Progamme Boards, the Business Investment Committee, and sub programme reviews across directorates. The team is also responsible for the provision and assurance of APR (regulatory Annual Performance Reporting) data through the annual audits. Alongside this, they also provide support, guidance, and advice to project managers. Where you fit in: As our Reporting Manager Capital Programme you will: Provide consistent, accurate and timely information and analysis on the creation & monitoring of the YW investment programme through monthly reporting Lead the co-ordination, baselining and monitoring of the YW capital business plan year on year Provide analysis of key financial and non-financial data performance. Lead reporting within the PMO to ensure that the solutions promoted into the programme align with strategy and meet obligations Work closely with Regulatory Investment to provide one version of the truth for financial assurance of the YW investment Programme Provide investment data on all delivery sub programmes to ensure visibility of programme opportunities & risks and communicate this to the wider teams, the Business Investment Committee and stakeholders across the business Lead on Programme Governance within the totex programme, being a key member of all approval boards for both the capital and opex programmes. What skills & qualifications you will need: Detailed knowledge of Programme and Project Lifecycles with ability to coach members of the wider Programme Delivery team in best practice Proven ability to engage with customers internally and externally, developing and maintaining strong positive business relationships in order to understand their needs and recognise opportunities Proven track record of leading a team, providing direction, development and influence for the delivery of high-quality outputs. In-depth understanding of capital regulations and financial processes associated with Programme and Project Management. Excellent written and verbal communication skills; including the ability to present and communicate complex information to a wide range of audiences. Highly motivated and self-reliant with a drive for continuous development and commitment to customer service ethos. Proven analytical and problem-solving abilities and the ability to influence at all levels High standards of integrity & ethics You will also benefit from having: A recognised qualification in PMO methodologies such as the APM certified PMO Practitioner Course Experience of Asset Investment decision making in large investment Programmes Experience of working in a regulated environment Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isnt always easy! Do we sound like your cup of tea? If youve got experience in reporting in Capital Programmes and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position, should the need occur. We therefore advise that you complete and submit your application as soon as possible. No agencies please TPBN1_UKTJ

Junior Buyer | Leeds | £32,000 - £35,000 | Hybrid Working | Homewear Division Benefits: 28 days' annual leave plus 8 bank holidays Hybrid working: 2-3 days based at HQ and 2-3 days working from home Flexible working hours Competitive bonus scheme As part of the dynamic head office team, you'll play a hands-on role in creating commercially successful ranges, and spotting opportunities to push the brand forward. Working side by side with a seasoned Senior Buyer, you'll gain exposure across the full buying cycle, with the autonomy to own your own range and the support to take your career to the next level. Buying, Range & Product Strategy Lead strategic range building across multi-product categories, ensuring a strong balance of innovation, commerciality, and customer relevance. Develop branded ranges in line with customer demand, margin targets, and profitability. Identify gaps and develop new product opportunities, driving agility and sales-focused decision-making. Build clear pricing and product strategies informed by insight, performance, and market trends. Maintain strong market and competitor awareness to ensure ranges remain competitive and relevant. Trading & Commercial Performance Analyse daily sales and trading data to identify bestsellers, slow movers, and opportunities, reacting quickly to maximise profit. Review in-season trading performance and report insights and actions to the Head of Buying. Ensure profit and service are maximised while minimising overstocks. Deputise for the Buyer in their absence, maintaining overall knowledge of departmental performance. Create and present seasonal strategy packs and 'lessons learnt' to inform future decisions. Planning & Critical Path Partner with Merchandising to plan buys, manage Open to Buy (OTB), and deliver seasonal budgets that protect margin and cash sales. Agree sales targets, range plans, stock flow, margins, and pricing to ensure the right stock is delivered at the right time. Develop and manage critical paths in collaboration with Merchandising, Design, and QA, ensuring all key milestones are met. Oversee product launches and trading actions through effective critical path management. Supplier & Quality Management Manage and develop supplier relationships while onboarding new partners to support sourcing strategy and flexibility. Ensure all products meet quality, legal, and safety standards, with orders placed on time and within agreed critical paths. Represent the department in supplier and partner meetings, sharing insights and shaping strategy. BH35205 TPBN1_UKTJ

About us We are on a mission to ensure that council/housing associations fulfil their obligations to complete the essential repairs for social housing. Our teams are on hand to arrange a free survey to evaluate defects & unresolved housing disrepair. Our teams of 'rescuteers' are passionate about making a difference & our sales/marketing staffs play a pivotal role. By being the first point of contact, helping families discover their rights to live in a safe healthy homes. What we're looking for We are seeking enthusiastic and motivated individuals to join our team as lead generators/ marketing sales staffs. In this role, you will be responsible for engaging with the community & gathering details to identify unresolved housing disrepair from council/housing association tenants. This position is ideal for those who possess strong communication skills, possess emphaty & a friendly disposition. Bilingual candidates are highly encouraged to apply, as your language skills will enhance our outreach efforts. Responsibilities Conduct sales outreach to identify unresolved housing disrepair issues reported by council/housing association tenants Gather details & information for management to further qualify. Engage with community members & build rapport with residents from diverse backgrounds. Provide information about our offerings and answer any questions from potential customers Collaborate with team members to develop effective canvassing strategies Qualifications Strong marketing knowledge or experience is preferred Excellent communication skills verbally Proven customer service experience with a focus on building relationships Bilingual abilities are a significant advantage, enabling effective communication with diverse communities Ability to work independently as well as part of a team A positive attitude and willingness to learn Join us in making a difference in the community while developing your skills in marketing and customer engagement. We look forward to welcoming dedicated individuals who are ready to contribute to our mission! TPBN1_UKTJ

Location: Home based / Remote Department: JMG Group Job Type: Full time Contract Type: Permanent JMG Group is a Private Equity backed insurance broking group based in Guiseley, West Yorkshire with strong regional office representation around the UK. We are a top 30 broker, growing rapidly having completed numerous acquisitions since our MBO in 2020. We place over £350m+ of Gross Written Premium into the market annually and our teams are very well respected in the market. Customer excellence is the backbone of our business, which means that our people, systems, and processes are central to our success The Role We’re accelerating our data strategy to support sustained organic and acquisitive growth. As Data Manager, you will own the group’s data platform, governance, and analytics enablement—ensuring reliable, secure, and timely management information (MI) and unlocking value with SQL, Power BI, and applied AI. The role blends hands on technical leadership with stakeholder engagement across the Group. Our environment You’ll work closely with colleagues across the IT team and wider Group functions; the role is hands on and outcomes‑focused, supporting leadership with consistent, actionable insights as we scale. Key Responsibilities Data platform ownership: Lead the design, operation, and evolution of our SQL Server data warehouse. Establish best practice standards for schema design and performance tuning in SQL Server/SSMS. ETL/ELT & integration: Define and manage pipelines (e.g., SSIS & Power Query) that consolidate sources including core broking systems (e.g., Acturis) and newly acquired businesses; deliver prompt, accurate, and comprehensive integration into group reporting. Power BI enablement: Own datasets, semantic models, DAX development, row‑level security, gateway/configuration, and performance. Partner with BI Developers/Analysts to deliver automated, actionable dashboards for leadership and frontline teams. AI for analytics: Introduce and steward responsible AI use to enrich insights and automate MI. Data governance: Implement policies and controls for data quality, develop and maintain step-by-step documentation of key weekly and monthly processes, embed validation and exception reporting so errors are identified and resolved promptly. Stakeholder management: Build strong relationships across group, including Finance, Compliance, Operations, Insurer Relations and business units; translate requirements into robust data solutions and ensure MI is understood and used. Team leadership: Mentor, develop and utilise a small team (BI Developers/Analysts) to deliver data strategy. Acquisition reviews: identify potential synergies. Roadmap & delivery: Maintain a roadmap covering platform improvements, AI use‑cases, new acquisitions integration, and reporting simplification; track benefits and adoption. Key Skills Required Advanced SQL: stored procedures, views, window functions, temp tables, CTEs, query optimisation; confident with advanced SSMS query writing. Significant experience delivering Power BI models and dashboards (DAX, Power Query, RLS, performance). Advanced Excel: advanced formulas, Pivot tables, Power Pivot. ETL/ELT tooling (SSIS/Power Query) and dimensional modelling (Star Schema). Practical AI/ML exposure (e.g., Python notebooks, Azure ML, or equivalent) and the ability to operationalise models responsibly within reporting workflows. Proven track record integrating disparate systems post‑acquisition and delivering reliable and consistent group MI. Excellent communication at all levels across the business from entry level to director. Stakeholder engagement, and the ability to translate complex data into clear business actions. Team management experience: Confident in leading, managing and developing a small team of analysts. Nice to Have skills: Experience with Acturis data extraction and automation of broking MI. Microsoft Fabric/Azure experience. Implementation, management and usage of API pipelines for reporting. Experience of working in the insurance industry. SSIS administration; Power BI governance at tenant level. Project management experience. Qualifications Degree in a quantitative field (or equivalent experience). Microsoft certifications (DP‑203, PL‑300) advantageous. Evidence of continuous learning in data engineering, BI, and AI. What we offer Competitive salary commensurate with level of experience Hybrid working options considered following training & probation completion Free parking Company Pension scheme Generous holiday entitlement & Birthday off Death in service scheme REF-(Apply online only)

Consumer Administration Team Leader Compliance/Insurance £33,500 Monday to Friday (Apply online only) 1 in 6 Saturday mornings 0900 - 12.30 paid at overtime rate. My client specialises in providing insurance business solutions globally and are one of the leaders within their field. The customer experience is paramount to the business and their commitment towards this has forged long-term and successful business relationships with their customers. An opportunity has arisen for a Consumer Administration Team Leader to join their ever-successful Consumer Admin Support department, based in the Bradford offices, offering hybrid once fully trained. Reporting to the Customer Services Manager , the Consumer Administration Team Leader role will be to manage day to day activity and development of a team of approximately 13 Internal Consumer Administrators within a busy compliant driven office environment. Focusing on people management and development, you will have a track record of demonstrating results through effective team management, ensuring the team deals expertly with a wide variety of administrative requests, enquiries and disputes in order to provide an exceptional service. Other key responsibilities of our Consumer Administration Team Leader include: - Essential Job Functions · Manage direct reports, addressing HR issues like absence, conduct, and capability. · Hold monthly 1-1 meetings; identify and implement coaching, training, and development opportunities. · Monitor and report on performance improvements from individualised plans. · Oversee functional activities to meet business demands, timelines, service levels, and KPIs. · Review team processes and recommend efficiency or service improvements through the Continuous Improvement program. · Serve as a communication link between the management team and direct reports, ensuring accurate delivery of messages and strategies. · Build relationships with Senior Management stakeholders across Products teams to improve team processes. · Participate in hiring and selection for direct reports. · Ensure team contacts are processed efficiently within authority limits and company policy. · Develop the team for superior customer experience through knowledge and customer focus. · Provide daily leadership to achieve targets and maintain engagement. · Prioritise and manage personal workload, reporting issues to the consumer manager. · Ensure completion and logging of all mandatory and job-specific training for you and your team in Workday, per CPD requirements. · Complete annual Performance Reviews for direct reports, including assessments against objectives, competency frameworks, and conduct standards; address any underperformance promptly. · Ensure the team complies with FCA guidelines. · Perform additional duties as needed to support organisational needs. Qualifications, Experience, Competence: · Demonstrated experience in people management, preferably leading a team within a contact centre environment, with a practical approach to addressing business challenges. · Proven background in handling HR matters, including but not limited to disciplinary actions and dismissals. · Familiarity with high-paced contact centre operations and adapting to shifting daily priorities. · Exceptional verbal and written communication skills, enabling confident interaction across all organisational levels. · Consistently exhibits authority and professionalism when engaging both internal stakeholders and external customers. To become their new Consumer Administration Team Leader you will need: - • Experience of managing a team in a fast-paced administration regulated environment, with demonstrated results of this in a similar complaint driven environment and be familiar with FCA., • The ability to motivate, lead and inspire a team., • Can make sound judgments regarding people's skills, character and motivations with the ability to gain trust and respect of subordinates., • Excellent level of I.T skills, including Microsoft Excel, experience of using client databases or internal data management systems. Great salary offered £33,500 with excellent benefits, 25 days holiday plus banks, free parking, additional annual leave and more and a superb team of 12 to manage and develop. I look forward to reviewing your application. Thank you for taking the time to apply. Lisa Farr Associates Recruitment Specialist

Customer Service Team Leader (Out Of Hours). The Supervisorexecutes customer centricity in theirrespective team develops theirteam and ensures operational excellence whilst being able to step in and pick up both call and email workload should the need arise. Manage Customer Service Admins and Agents

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