Buscar empleo: 178 ofertas de trabajo de customer service team lead en Birmingham (julio 2025)

**"Zambrero Colmore Row"** TEAM LEADER Make a real impact every time your team rolls a burrito Friendly dynamic environment Sociable shift times Build your career with us About Zambrero Zambrero is a quick-service Mexican restaurant brand serving up delicious food in over 300 restaurants around the world. We use the best ingredients which we freshly prepare and serve in an upbeat dynamic environment. When you join the Zam Crew, every burrito you roll makes a real difference in helping end world hunger. Through our Plate 4 Plate initiative, we donate a meal to someone in need whenever we serve a burrito or bowl. With over 85 million meals donated so far, that’s why we call it Feel Good Mex! We’re now looking for more friendly enthusiastic people to join a passionate team that’s committed to creating a global impact—one meal at a time. About The Role Our restaurant teams are the face of Zambrero, delivering on Zambrero’s core value ‘our customers come first’ by taking pride in preparing and serving our delicious food. We’re looking for a motivated and enthusiastic Team Leader who is seeking long-term career growth. You’ll have the opportunity to develop and excel as part of an expanding UK team in a global restaurant group. You’ll support the Restaurant Manager by leading the team during your shifts, ensuring a high standard of customer service and operations. Your duties will include but are not limited to: Leading by example to ensure our customers have an enjoyable, memorable experience Ensuring our food is efficiently prepared to high standard and our restaurant is well organised for service Supervising and training team members with respect to customer service, food preparation and other operating procedures Supporting the restaurant manager in maintaining a positive, engaging work environment Supporting the restaurant manager with administrative and compliance duties By joining the Zam Crew, you’ll experience: Thorough training on customer service, food preparation and other operating procedures so you’ll be confident in no time! Sociable shift times as our earliest shifts start at 9am and our latest shifts end at 10.00pm Easy food preparation environment where you’ll be grease-free Competitive wages Ongoing opportunities for career development About You We’d love to meet you if have prior experience in food service and are: People oriented: provide exceptional customer service and positive team leadership through an enthusiastic, engaged attitude A great communicator: excellent interpersonal and communication skills Enjoy learning: apply yourself in a dynamic environment, embrace constructive feedback and seek to improve Motivated and committed: represent us with pride and strive for both personal & team excellence through attention to detail and ability to problem solve Team player: friendly, hardworking and proactive member of the team who leads by example and can be relied upon Want to join the Zam Crew? Apply today!

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Handsworth, Birmingham

Basic Salary : £32k to £39k The Shop Supervisor will be responsible for managing the convenience store operations. This role includes supervising staff, ensuring high customer service standards, maintaining inventory, and ensuring the store runs smoothly and efficiently. The Shop Supervisor will report directly to the Owner and collaborate closely in running the shop. Key Responsibilities: · Store Operations: o Oversee the daily operations of the convenience store, ensuring a clean, organized, and well-stocked environment. o Monitor and manage inventory levels, placing orders with suppliers as needed. o Implement and manage in-store promotions and customer loyalty programs. o Ensure compliance with company policies, procedures, and operational standards. · Staff Supervision: o Lead and supervise Customer Service Assistants, providing training and ongoing support. o Create and manage staff schedules to ensure optimal coverage. o Conduct performance evaluations and provide feedback to support staff development. o Foster a positive and team-oriented work environment. · Customer Service: o Ensure exceptional customer service is delivered consistently by all staff members. o Address and resolve customer inquiries and complaints in a professional manner. o Train staff on customer service best practices and company standards. · Financial Duties: o Handle cash transactions, reconcile cash registers, and prepare daily financial reports. o Assist with managing the store’s budget and controlling expenses. o Monitor sales performance and contribute to achieving sales targets. · Health and Safety: o Ensure compliance with health and safety regulations and company policies. o Conduct regular health and safety checks and address any issues promptly. o Train staff on health and safety procedures and emergency protocols. Qualifications and Skills: · Experience in a supervisory role within a retail or convenience store environment. · Strong leadership and team management skills. · Excellent customer service and communication skills. · Good organisational and multitasking abilities. · Basic proficiency in retail management software and Microsoft Office Suite. · Strong problem-solving skills and attention to detail. · Knowledge of health and safety regulations in a retail setting.

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