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Customer Service Team Leader | Online Healthcare Provider £35,000 p.a Croydon, London Full time Permanent Are you an experienced customer service professional with exposure to supervising teams? Do you have a track record of driving performance across a customer service function? Compass Associates are proud to be working with a highly reputable fast-growing online healthcare provider delivering safe, regulated healthcare solutions to patients across Europe and beyond. As they continue to scale into new markets, the customer service function is expanding to support increased demand and as a result, they are now looking for a Customer Service Team Leader to join the team. The successful applicant will help lead, coach and support the international customer service team whilst ensuring the business continue to meet the highest standards of healthcare regulation and patient care as they continue to grow and expand across the globe. Responsibilities: • Monitor daily agent productivity and performance against KPIs (calls, chats, emails, abandonment rates, response times), • Conduct quality assessments and ensure adherence to Care Quality Commission (CQC) and healthcare regulations, • Handle escalated and complex customer queries, including medication side effects, pharmacy stock issues, payment problems, and order rejections, • Support training, onboarding, coaching, and development of customer service agents, • Produce productivity and quality reports for senior stakeholders, • Manage complaints and identify trends to improve overall service delivery, • Act as a key link between frontline agents and senior leadership Requirements: • Customer service experience ideally within a healthcare or regulated environment, • Experience leading or supervising a customer service team (contact centre or office-based), • Confidence managing escalations and complex customer complaints, • Ability to thrive in a fast-paced, high-volume environment, • Experience managing remote or internationally distributed teams will be advantageous, • Exposure to NHS, private healthcare providers, or other regulated medical services is highly desirable If you would like to be considered for this exciting opportunity, please contact Simon Codling directly on 0161 241 7686. Alternatively email an updated CV to Recommendations: Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 worth of John Lewis Vouchers

About the job Location: Bromley, BR1 3FE Company: 4D Contact Hours: Monday–Friday, 10:00am–6:00pm Contract: Full time / Permanent – open to flexible working / hybrid. Start: Immediate/ASAP Salary: £26,000 p/a plus bonus About the company 4D Contact, along with its’ sister company BSB, is an established provider of global debt recovery and credit management solutions, with over 30 years of industry experience. The company works with businesses worldwide to improve cash flow, optimise credit processes, and recover debt while maintaining strong customer relationships. We have three sites located in Bromley, Fuengirola and Leicester. About the role We are looking for a highly organised, self-motivated, individual with a legal background to lead our managed legal services department. This department is a key part of our debt recovery service offering – providing our clients with a managed escalation to legal action if efforts at amicable collections prove unsuccessful. You will handle a caseload of pre-action and litigated matters as well as provide the business with general support across client contracts and other legal matters. You’ll work closely with senior stakeholders and decision-makers, so confidence, organisation, and a positive, professional attitude are key. This role is ideal for someone early in their career who’s keen to learn and use their initiative. The right candidate will have the opportunity to develop the role into a ‘Head of Legal’ position which would sit within the management team. Some travel will be required. Key responsibilities • In depth review of debt files which reach end of amicable debt collection process to ascertain potential next steps., • Undertaking of pre-action steps including issuing of Letter Before Action, • Working with legal partners to secure quotes for escalation to localised debt recovery support through to legal action., • Liaising with Customers and Third Parties, to include Solicitors and the Court, to assist with the progress of debt through pre-legal and legal recovery action., • Collation of data and documentation at all stages of a case’s progression through Legal., • Input and management of data into Case Management Systems, • Assist with the Issue of Court Action and taking all steps up to and including enforcement., • Assist with the Preparation of and drafting of Court documentation from issue to include when required Statements of Case, Witness Statements, Disclosure Statements and Bundles., • Delivery of legal collection solutions and support a win/win culture from within., • Management of 4DC client contract process including liaison with client’s and 4DC legal teams, agreement and drafting of amendments and maintenance of accurate data base of all current contracts., • Working in conjunction with 4DC’s debt team to maintain successful client relationships, • Overseeing the third-party relationships with our Legal Partners to ensure we deliver our clients a best-in-market service., • Monitoring the progression of cases and reporting back to our clients., • Managing the legal Sales and Purchase ledger., • Ensuring that the legal department is run as a positive revenue centre If you have what it takes you could be just what we’re looking for: • Experience working as a Paralegal or as part of a legal team looking for an opportunity to diversify whilst still using your legal knowhow., • Ambitious – Keen to take ownership and grow the legal department for a rapidly growing company., • Confident – you love talking to people and building new relationships., • Team player – you’re happy to help a fellow colleague., • Motivated – you have a can-do attitude and love to learn., • Goal orientated – you love hitting and exceeding targets., • Friendly – you’re always polite and speak to people with respect.

🌟Join Superdrug Head Office- Make a Real Difference Every Day!🌟 📍Location: Croydon, United Kingdom 🕒Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. 💷Salary: Competitive 🎉Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling. 📅Here's the exciting bit… A day includes: As a Senior Buyer you will lead a team of buyers/junior buyers and BA to deliver the commercial business strategy for Fragrance. This role will play a critical part curating our Promotion strategy across our Star Buys and Event Long Promotions, range curation including our self-select space, Premium Fragrance range roll out & strategy, NPD strategy and promotional planning, working closely with Marketing, Merchandising and Supply Chain to deliver a compelling, competitive and profitable fragrance proposition. This role reports into the Head of Trading – Fragrance. Generate detailed customer focused initiatives, in line with the commercial Department strategy and support with execution. Listens to the customer and implements new ideas and ways of working which are designed to improve service considering both Online and Offline. Ensures the team priorities actions which delight the customer/team member. 📝Key Responsibilities: • Interacting with a variety of Stakeholders: Commercial, Suppliers, Marketing, Merchandising, Supply Chain and AS Watson occasionally., • Develop, implement, and deliver category plans including range reviews, promotions pricing and stock that are consistent with overall commercial strategy and financial objectives., • Partnering with Marketing to shape impactful campaigns, overlays and CRM activity that drive demand and brand visibility., • Review and evaluate the effectiveness of promotions, taking appropriate action where necessary, and sharing best practice with peers and other stakeholders., • Building strong, strategic relationships with key fragrance suppliers, negotiating commercial terms, fixed investment, exclusivity and bespoke campaigns., • Able to write, present and deliver strategic objectives above and beyond the day to day promotions, pricing and star buys., • Working closely with Merchandising to ensure the right range is in the right stores, with strong availability and controlled stock risk., • Working in conjunction with Supply Chain team, ensure base sales and promotional forecasts are adhered to, whilst maintaining in-store availability to meet the customers needs., • Continuously evolving the fragrance proposition to stay ahead of trends, innovation and customer expectations., • Manage and coach team members to achieve both Category and personal development objectives. 👩 💻This job is a good fit for you if: • You enjoy a fast paced, ever changing environment where you can own the strategic decision making for your categories, • Have a passion for fragrance, brands and innovation, with a strong customer mindset., • You are great at building trusting relationships with your stakeholders & leading a team., • You have an analytical mindset for translating data., • You are good at prioritizing, delegating tasks and managing deadlines., • Enjoy negotiating and influencing to deliver the best outcomes for the business., • Can manage tough/complex messages with all stakeholders. expectations, and shares feedback in a meaningful way. 🤔 What you’ll need: • Strong understanding of the fragrance market and current industry trends., • Proven experience negotiating commercial terms and fixed supplier investment., • You will have strong negotiator skills to be able to secure the best outcomes for Superdrug., • You need to be confident in making commercial decisions that impact our stores., • Strong leadership capabilities to deliver results through people., • Ability to present clearly and commercially to senior audiences., • Proactively keep up to date with market and consumer trends in their specialism and feeds this into department strategy., • Uses data and insights to challenges the status quo to keep us ahead of the competition., • Uses data to inform and generate new ideas and make decisions to improve on future plans., • Tech & AI : Helping your team understand when to use AI, when to rely on human judgment, and how to combine both., • 33 days holiday rising to 38 days with length of service. (inclusive of bank holidays), • 2 staff discount codes for yourself and a family member or friend., • 30% discount on Superdrug Own Brand Products both in store and online., • Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station., • Company pension matching and bonus., • We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it., • Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK, • We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!, • Unrivalled Learning and Development programmes., • Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support.

Commercial Renewals Manager Location – Orpington Salary – Negotiable + benefits We are looking for a Renewals Manager to support our Commercial Business division based out of the Orpington office location. The Renewals Manager will play a central role in overseeing the end-to-end renewal process for our commercial insurance clients. Working closely with account executives, underwriters, and support teams, you will ensure a seamless and efficient renewal cycle, balancing client needs with business objectives. You will need to be dynamic, organised, and results-driven, with a proven track record in managing renewal processes and a strong focus on customer retention and satisfaction. This role will suit someone who thrives in a structured yet fast-paced environment, understands commercial insurance, and is passionate about delivering exceptional service while driving retention and growth. Key Responsibilities • Oversee and manage the renewal process for commercial insurance clients, ensuring accuracy, timeliness, and compliance., • Coordinate with account managers, underwriters, and brokers to deliver competitive renewal terms and retain key business., • Lead and support the renewals team, ensuring processes are followed consistently and effectively., • Monitor client portfolios, track retention KPIs, and identify opportunities for upselling or cross-selling additional products., • Implement initiatives to improve client experience and streamline renewal workflows., • Support strategic planning for renewals, including forecasting and performance analysis., • Ensure compliance with regulatory requirements and internal quality standards., • Provide coaching, training, and development opportunities for team members., • Act as an escalation point for complex or high-value renewals. What is on offer • Negotiable basic salary, • Wide range of additional addon benefits and discounts (Pension, Holiday etc) What we’re Looking For • Proven experience in a renewals, retention, or client management role, ideally within insurance or financial services., • Strong knowledge of commercial insurance products and the renewal process., • Exceptional organisational skills with attention to detail and accuracy., • Excellent communication and negotiation skills, with the ability to build strong relationships

UK & International Commercial Admin Support International Team - Bromley Lakeland Dairies Co-operative Society Limited (The Group) is the second largest dairy processor on the island of Ireland. The business is complex and ambitious with a milk supply pool of 2 billion litres of milk, drawn from over 3,200 family farms across 16 counties. With the most modern dairy manufacturing facilities in 8 locations on a cross-border basis, the Group supplies to a broad customer base including some of the world’s foremost ‘blue chip’ companies across the dairy food ingredients, foodservice and consumer food channels on a domestic Ireland, UK, European and global basis. Internationally we export some 240 different products to over 100 countries worldwide. The Group’s Agribusiness Division (Lakeland Agri) operates a state-of-the-art Animal Feed Manufacturing Facility and is a leading and innovative provider of the highest quality feeds and agricultural inputs to dairy, beef and sheep farmers across the north and south of Ireland. Applications are invited for the above position within our International Sales team. The Role: The successful applicant will play a key role within our Commercial team, combining office management, administrative coordination, and project support. This role ensures the smooth running of our Bromley office while contributing to key commercial initiatives such as pricing strategy and trade show logistics. Key responsibilities will include (not limited too): • Coordinate logistics and planning for UK trade shows to ensure smooth execution., • Managing all UK pricing models, • Ensure compliance of invoice checking to local UK Bromley suppliers and specific customers for the UK division., • Lead strategic projects for the Commercial team, including defining and rationalising the UK pricing strategy., • Oversee office management, including health and safety compliance., • Provide reception support when required, handling calls professionally and directing enquiries appropriately., • Organise business travel, restaurant reservations, and hotel accommodation as needed., • Handle incoming and outgoing mail, including email distribution, courier arrangements, and postal services., • Process invoices accurately with correct coding and forward to Accounts Payable for timely payment., • Prepare parcels for dispatch, arrange collections, and manage postal requirements., • Support the payroll team with annual leave and absence for the Bromley office. The person: The successful applicant will possess GCSE Math’s & English or equivalent (Grade C or above), previous experience of office administration, customer service and liaising with colleagues and team members at all levels within the workplace. Proficiency in Microsoft Office, a high level of numeracy, excellent communication and organizational skills are other essential criteria for this position. Experience of working within the FMCG sector, report generation, ERP systems and/or HR related duties would be advantageous. If you have the necessary skills and attributes to meet this exciting opportunity in a dynamic, high volume and fast-moving business, we would be delighted to hear from you. Application Process: To apply for this role, please send a copy of your CV by email to Glen Young () by no later Monday 30th March 2026. Lakeland Dairies Ltd is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process or have questions relating to accessibility, please contact us at .

• Business: emap, • ___: ___, • Base Location: Croydon, London, • Employment Type: Full-time, Permanent, Hybrid, • Salary: £30,000 – £33,000 DOE + 30% OTE AV Magazine has been the industry’s leading end-user media brand since 1972. It exists in print, on various digital platforms, on social media and through regular events and executive gatherings. Readership includes corporate AV buyers as well as producers, resellers, systems integrators, distributors, and manufacturers. We deliver authoritative content that places AV technology into a business context. We are also the buyer’s guide that helps educate the market for vendors, whilst supporting specifiers with their buying decisions. We act as a unique bridge between the channel and the end user, also reaching design consultants, digital and creative agencies along with events, rental, and production companies. As an Account Manager you are responsible for driving sales revenues across AV Magazine’s print, digital and event portfolios. Your key goal is to grow our business sales through effective delivery of features, supplements, special projects, and sponsorship sales. You will also be expected to exemplify team standards and behaviours. Driven, with a true desire to succeed in a sales environment. You will be tenacious, resilient, with a willingness to succeed. Key responsibilities: • Managing the development of revenue by achieving agreed personal targets and preparing proposals, • Taking a proactive approach to lead sourcing in-order- to uncover new business opportunities, • Liaising with clients daily to discuss and identify their advertising requirements – devising an advertising campaign that meets their needs and budget, • Creating new business relationships whilst building rapport and growing existing business to increase revenue across your client area, • Ensure YOY growth of portfolio through the acquisition of new business, including sourcing your own new business leads., • Lead trading updates with your line manager and key stakeholders weekly and always have 100% accuracy of numbers and pipelines., • Maintain a robust and ambitious sales plan and ensure maximum delivery against sales targets for entire portfolio., • To raise and maintain brand profile and become the recognised face of your portfolio, internally and externally., • Closely monitor competitor activity and understand the market forces influencing your sector. Skills and experience: • Proven and successful track record of a consultative new business approach, • Evidence of success in building and managing relationships with key decision makers, • Education to degree level or equivalent desirable but not essential, • Intermediate Microsoft Office skills., • Experienced using CRM., • Previous experience with a structured sales training method. Core competencies: • Strong commercial awareness., • Collaborative team player., • Time management and organizational skills, • Exceptional customer service standards both internal and external Personal Attributes: • Excellent communication and interpersonal skills, • Self-motivated, • Entrepreneurial and curious, • High level of emotional intelligence, • Proactive approach to personal development, • Representing the brand, you will be an ambassador. Maintaining a polished and professional appearance and demeanor., • High integrity with a strong work ethic. What we offer Learning & Development: At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees. Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, events management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organizational objectives. To support our employees’ career development, we have designed specialized programs, as well as other stand-alone role-specific and generic courses, under the emap academy. Benefits: emap is part of Metropolis Group. Together we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees. • 25 days of annual leave, with the option to buy or sell additional days. Pro-rata for part-time employees., • One additional day of leave per year- Celebration Day, • Health plan, • Life assurance, • Private virtual GP access, • Seasonal flu jabs available at the office, • Continuous learning & development opportunities, • In-house Excellence Awards and other innovation projects, • Cycle-to-work scheme, • Discounted gym memberships, • Retail discount vouchers, • Rail season ticket loans, • Pension scheme, • One paid volunteer day per year, • Annual Summer & Winter Celebrations, • Work from home during August, • Income protection and more Privacy: Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at . Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status. How to apply: Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted you will be contacted within 10 working days of your application.

Deichmann Shoes have an exciting opportunity to join our growing business – working as a Cover Store Manager, supporting our store in Bromley, and other stores in the surrounding area. For this particular role the stores you will cover & support include; Bromley, Lewisham, Bexleyheath, Woolwich, Croydon, Ilford and additional stores considered to be within a reasonable commuting distance. Working as a Cover Store Manager for Deichmann, you will be offered a competitive salary of £33,500 per annum. This is a full time, permanent position and you therefore must be fully flexible to work across the week. Ideal candidate: Our Cover Managers are our fast track, high potential managerial talent! After initial training, Cover Managers build their understanding of how Deichmann stores operate, by providing managerial cover across a cluster of stores. You must therefore be able to travel within a defined geographical area. On completion of training, Cover Managers are in an ideal position to be promoted to Store Manager. Our ideal Cover Managers will therefore have previous experience at supervisor / management level, within a retail setting or similar, and be keen to progress their career in store management. Key activities: • Motivate and coach the team to deliver excellent customer service., • Lead by example in promoting and upselling products., • Drafting rotas, in line with payroll budgets., • Stock management., • Analysis of sales figures & reports., • Ensure all company standards are implemented and maintained i.e., merchandising, administration., • Working to targets and hitting company KPI’s., • Assisting with the recruitment and development of the team. Personal characteristics: • A hands-on leader, with experience in retail or a related industry sector, • A positive & flexible approach with a can-do attitude., • The ability to work under pressure, in a demanding, fast paced environment., • The confidence and ability to motivate, coach and inspire the team., • Strong communication skills., • Methodical & organised with a structured approach to work., • Strong numeracy skills., • Candidates with a full UK driving licence are preferred - due to the travel involved* At Deichmann we can offer you the opportunity to develop and progress your career within a fast paced, growing company, in return for which we want you to strive to be the best retailer you can be and deliver fantastic customer service through your team. If you would like to join the team at Deichmann UK as our Cover Store Manager and you meet the job requirements, please click apply.

Regional Field Service ManagerSouth East - Berkshire, Surrey, London, Kent£50,000 - £55,000 + 10% Bonus + Company Vehicle + Medical + Training and Progression Are you a service manager, with an electromechanical background, looking for a leadership role with a prestigious international manufacturer? Are you looking to join a company that will invest in your development, within a proven track record of promoting and developing staff?This role offers great autonomy to lead and develop a regional service team, alongside a highly competitive salary and benefits package. The company are industry-leading manufacturers with a global presence. They are well known for producing high-quality commercial equipment, supplying into some of the most well-known restaurants, bars, hotels, hospitals, universities and other commercial environments. This is a regional Service Manager position responsible for overseeing a team of around 12 field service engineers across London and the South East. You will manage service delivery, engineer performance, customer satisfaction, and operational efficiency while working closely with senior management. Full product and systems training will be provided. This role would suit a technically minded service manager, looking to join a prestigious, global manufacturing company with a passion for developing people and improving service performance. George MallettREF - 4782 The Role:* Service Manager - Regional Field Service Team* Coaching, mentoring and performance management of engineers* Ensuring service KPIs, SLAs and customer satisfaction are met* Liaising with customers, internal departments and senior leadership Candidate Requirements:* Previous experience leading a team of service engineers* Previous hands on technical experience* Single and Three phase knowledge* Full UK driving licence Elix Sourcing Solutions is a specialist recruiter for Engineering, IT and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. Service Manager, Operations, Facilities, Engineering Manager, Field Service Manager, Regional Service Manager, Maintenance Manager, Catering Equipment, Coffee Machines, White Goods, Electromechanical, London, Surrey, Kent,

Showroom Sales Manager Love great design and helping customers bring their dream bathrooms to life? This could be for you. Were looking for a friendly, driven Showroom Sales Manager to lead the full customer journey from first chat to final design. Youll spot sales opportunities, build strong relationships, and make sure every customer leaves excited about their new bathroom. Youll also work closely with the branch team, grow new and repeat business, and make sure the local area knows your showroom is the place to go for brilliant service and ideas. What youll be doing: * Managing the end-to-end sales process * Building lasting customer relationships * Driving new and repeat business * Collaborating with the wider branch team * Keeping the showroom looking its best and performing even better What were looking for: * Sales experience (ideal, but attitude matters more) * A proactive, can-do approach * Confidence and great communication skills * Self-motivation and team spirit * A good head for numbers If youre positive, resilient, and love hitting goals while having a bit of fun along the way wed love to hear from you. AMRT1_UKTJ ...

Worth Recruiting – Property Industry Recruitment LETTINGS MANAGER – Residential Estate Agency Location: Croydon, CR0 Salary: OTE £55,000 per annum Position: Permanent – Full Time Reference: WR85001 Experienced Lettings Manager required to lead a busy Croydon branch, grow lettings business, manage a team and deliver excellent customer service while achieving strong results and building lasting client relationships. An opportunity has arisen for an experienced Lettings Manager to join a successful independent Estate and Lettings Agency in the Croydon area. This role would suit an individual with several years’ experience in residential lettings who is confident managing a team, generating new business and delivering a high standard of service to landlords and tenants. The company has a strong presence across South London and Kent and offers a supportive environment, ongoing training and the chance to maximise your earning potential while developing your career in the property sector. What You'll Be Doing (Key Responsibilities): • Managing the day-to-day running of a busy lettings department, • Leading, motivating and developing a team to achieve targets, • Generating new lettings business and increasing market share, • Building strong relationships ...

• Chef Manager, • Term time only, • Great work-life balance, • South Croydon, • 35 hours per week - 7:00am - 2:30pm The Role * Managing the day-to-day catering operation in a primary school * Preparing and serving approximately 200 fresh meals per day * Leading and supporting a team of 3 Catering Assistants * Producing nutritious, well-presented meals in line with school food standards * Managing menus, stock control, food safety, and hygiene compliance * Maintaining high standards of service and customer care for pupils and staff The Ideal Candidate * Previous experience as a Chef Manager or strong Senior Chef/Supervisor ready to step up

Adecco is proud to be recruiting for a Customer Insight Specialist (Housing Needs) to join a South-London local authority. This is a fantastic opportunity for someone passionate about service improvement, complaint resolution, and delivering positive outcomes for residents. You'll play a crucial role in enhancing how housing-related complaints are managed, investigated, and learned from-ultimately helping shape better services for the community. • Customer Insight Specialist (Housing Needs), • Public Sector - Local Authority, • Full Time - Monday to Friday, 36 hours per week, • Fixed Term Contract - 12 months, • Grade 12 - £42,060 to £43,680 per annum, • Lead and manage complaints handling across Housing Needs, ensuring high-quality, timely responses., • Conduct thorough investigations of complex and stage two complaints., • Coordinate multi-team responses, ensuring accuracy, clarity, and consistency., • Identify trends, root causes, and opportunities for service improvement., • Provide expert guidance to colleagues and managers on complaint handling and best practice., • Support the development and implementation of action p...

Position:Soft Play and F&B Manager Location:Walnuts Leisure Centre Salary: £30,000 Per annum Job Type:40 hours per week Permanent Closing Date:31st March 2026 Main Purpose: To lead, develop, and deliver Mytime Actives Food & Beverage (F&B) and Soft Play services, ensuring operational excellence, strong financial performance, and outstanding customer experience. Benefits: In return you get to work for a great company with like-minded people with a competitive salary and benefits package including: • Free access to Mytime Leisure & Golf for you AND one other.(worth up to £1,000 each year!), • 30 daysannual leave(including bank holidays). Additional leave with length of service., • Holiday purchase scheme., • 25% offfood and beverage., • NEST pension., • Early Pay- withdraw a part of your salary in advance of the pay day., • New Employee Referral Bonus, • Exceptional achievement award scheme., • Oversee the daily operations of Soft Play and all F&B areas which include the cafes, event/party bookings, Childrens activities and vending provisions., • Create and manage staff rotas, by ensuring that appropriate staffing levels are scheduled in line with establishment levels, budgets and in correlation with customer throughput., • Ensure that all relevant QMS procedures are effectively understood by all team members and evidenced through positive audit outcomes., • Deliver an effective communication strategy to ensure that all staff across both departments are up to date with current promotions and operational procedures., • Recruit, train, and develop staff through effective 1-1s. Ensure absence (sickness and holidays) and performance issues are recorded via the HR people system., • Ensure that Employee Engagement initiatives are part of 1-1s with your team members., • To proactively develop where applicable team members for succession planning., • Maintain staff training compliance at a minimum of 95%., • Maintain effective control of food and beverage products through the proactive checking of stock levels to prevent over ordering and wastage., • To have overall responsibility for the stock control of food and beverage ensuring that a 65% GP is delivered on a monthly basis through effective stock rotation and minimising wastage., • Conduct monthly stock takes utilising the Cherry Pi system., • Investigate any anomalies to stock holding values or variance to a 65% GP., • Ensure all stock is ordered via Cherry Pi and only utilising approved items., • Ensure all point of sale stock including vending machines are full., • To carry out all duties with regard to Health & Safety requirements and regulations according to the Health & Safety Policy, including food safety standards, hygiene, and licensing laws., • Complete periodic auditing of all food and beverage and Soft Play operations as per the QMS and resolve any audit actions within the agreed timeline., • Ensure any statutory compliance concerns are escalated to the Centre Manager., • Introduce and execute new promotions, special events, and seasonal menus to attract customers and boost sales. Plan and implement effective quarterly sales plans to achieve income targets, • Conduct weekly financial performance reviews with the Centre Manager to ensure budget expectations are being met across all responsible areas., • Marketing and communication take responsibility for the marketing and promotion of Soft Play activities, camps, and parties. When available, attend local events and fairs to raise awareness of the Soft Play services at The Spa. Maintain school partnerships to support Activity Camp sales by developing access into schools., • Monitor and act on customer feedback received via comment cards, or NPS survey results. Provide feedback in weekly HOD meetings., • Maintain a presence on the shop floor in both F&B and Soft Play to ensure a high level of interaction between staff and customers., • Ensure a consistently high standard of maintenance and cleanliness in all areas. Role requirements: • At least two years' experience of working in a similar fast paced, customer facing environment with financial budget expectations., • Previous experience leading/supervising a team. Desirable • NVQ Level 3 or equivalent in leadership and management., • Level 3 Designated Safeguarding Officer (DSO) Training., • Food Safety Level 3 certificate. We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services. These include golf, swimming, gyms, bowling, social and health programmes at 20 locations across Bromley, the Midlands and Hampshire. We reinvest our profits into the long-term wellbeing of our local communities and our staff to ensure we deliver the best service possible. To date weve helped hundreds of thousands of people to live a happier and healthier lifestyle and you can become apart of giving back to the community! *All offers of employment are conditional upon you signing the contract of employment and: *Satisfactory health clearance; *Two satisfactory references; *Proof of attainment of qualifications; *Evidence of your right to work in the United Kingdom; and • Satisfactory Disclosure and Barring Service (DBS) check if needed for the role* Mytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection. Mytime Active reserve the right to remove the advert for this role as required. JBRP1_UKTJ

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? M Group Rail & Aviation - when it comes to rail, we deliver a variety of enhancement and infrastructure projects across all routes, both overground and underground. With over 40 years experience, were a trusted partner with the expertise to get the work done. What will you be doing? • Cost Management: Can you prepare accurate cost estimates and budgets? Youll ensure effective financial control from pre-construction to final account., • Contract Administration: Are you experienced in managing contracts and negotiating terms? Youll lead this process with confidence and clarity., • Risk & Procurement: Do you excel at identifying risks and managing procurement processes? Youll ensure projects stay on track, within budget, and on time., • Team Collaboration & Leadership: Are you enthusiastic about mentoring others? Youll share your expertise and support junior staff to ensure project success.What you will bring, • Qualifications: Do you have a degree in Quantity Surveying, Civil Engineering, or a related field? MRICS or CICES accreditation is preferred., • Experience: Have you worked in civil engineering, rail, aviation, defence, or other safety-critical sectors? Were looking for significant experience., • Strong working knowledge of NEC3/4 suite of contracts. In particular Term Service Contracts, • Skills: Are you proficient with cost management software (Oracle) and Microsoft Office? Do you have strong analytical, communication, and negotiation skills?, • Competitive Salary & Benefits: Are you ready for a role that values your expertise? We offer a comprehensive salary and benefits package., • Career Growth: Do you want to work on exciting, high-profile projects? Youll have the chance to grow and advance your career., • Inclusive Environment: Do you value diversity and support? We promote collaboration and respect in everything we do., • Matched or contributory pension scheme, • Employee Assistance Programme, • Access to Mental Health First Aiders, • My Rewards portal, access to 1,000s retail discounts, • Life Assurance, • Cycle to work scheme, • Enhanced maternity or paternity leave, • Reward and recognition scheme, • Online GP Service, 24 hours a day, 365 days a yearIn addition, this role offers, • Company car and fuel card with a range of electric and hybrid vehicles to choose from, • Salary sacrifice car scheme, • Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!, • Single cover private health care, • Discretionary bonus scheme, • 25days annual leave plus bank holidays, • Recommend a friend get rewarded for introducing people to us! #MGroupR&A JBRP1_UKTJ

About the job Job summary Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here. Rule keepers - begin your compliance journey The Fraud Investigation Service (FIS) is responsible for dealing with cases of serious fraud and bespoke tax avoidance by way of civil and criminal investigations. These cases are the most challenging complex cross tax interventions that HMRC undertakes. FIS consists of approximately 4,500 professionals including a range with specialist skills such as Intelligence Analysis, forensic accountancy and cybercrime investigation. FIS provides HMRC with an effective investigation arm to enforce the Department's compliance policies. This enables the Department to deliver against our strategic responsibilities across all the taxes and duties HMRC administers. Our work includes tackling complex offshore evasion, international smuggling of illicit excise goods, exports of controlled weapons and technology, labour market abuses, VAT and Self-Assessment repayment frauds and a host of other attacks on the tax system. FIS deploy the full range of powers and approaches to protect funding for UK public services, from surveillance and undercover operations to communications interception and cyber ops; investigating the most harmful tax cheats and ensuring nobody is beyond our reach. This plays an important part in building trust in the compliant majority and reinforces the Department's fair and even-handed approach. Fraud Investigation Analysis (FIA) is the Operational Analysis arm of the Fraud Investigation Service. Our Intelligence Analysts work closely with FIS investigators and help them understand information collected as part of their investigations. Analysts can work with data extracted from HMRC systems, seized digital devices such as computers, phones or tablets, from Communications Service Providers or banks, or information generated by investigators, for example, intelligence or surveillance logs. Job description Our Intelligence Analyst Team Leaders are technical specialists responsible for leading regional teams of Intelligence Analysts. The successful applicant will lead the FIA Croydon team to support investigators in the Croydon Regional Centre, as well as in Reading and Portsmouth. In this role, you will provide strategic direction and oversee team performance to ensure high-quality customer service and adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). You will be responsible for motivating the team and managing individual performance, attendance, and conduct, while ensuring that your team of Intelligence Analysts are equipped with the tools and knowledge required to excel in their roles. You will play a key role in building and maintaining a the customer base, taking accountability for identifying suitable casework and coordinating workload allocation within the team. Using the Intelligence Analysis Training, you will be expected to influence and assure the production of a range of innovative and complex analytical products to support casework effectively. As a member of the Leadership Team, you will also contribute to driving continuous improvement across FIA and lead projects aligned with FIA's strategic business priorities. Please note that occasional travel and overnight stays will be required. Job duties: In your role as Intelligence Analyst Team Leader, you will; • Manage and lead a team of up to seven Higher Officer Intelligence Analysts., • Maintain a customer base in the Croydon, Portsmouth and Reading regions and source appropriate casework., • Co-ordinate and prioritise case work against competing resource demands, both locally and nationally., • Be accountable for the timely delivery of analytical products produced by your team to support Civil and Criminal investigations., • Ensure that appropriate analytical techniques are used in the production of your team's analysis., • Manage and assure the quality outputs of your Intelligence Analysts., • Work with assigned mentors to guide new analysts through their initial training (Practical Trial Period) and ensure they meet the required standards to pass their probation and practical assessments., • Encourage and seek development opportunities for you and your team members, acting as a tutor, coach or mentor when needed., • Manage the performance, attendance, and conduct of your team members. • Experience managing/leading a team or others in an intelligence environment. This may include in a counter fraud, serious organised crime, national security, cyber threat, financial crime, law enforcement, or similar field., • Leadership, • Developing Self and Others, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV, to include your Job History and skills/experience, with a short description of your jobs/roles, duties and any key achievements. Please use no more than 200-words per role. Your CV will be scored against the Person Specification and Essential Criteria., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

A prestigious international manufacturer is seeking a Regional Field Service Manager to lead a team of field service engineers across London and the South East. The role involves managing service delivery, performance, and customer satisfaction while providing autonomy and development opportunities

A prominent optician retailer in Croydon is looking for an Assistant Manager to lead their team in delivering an outstanding customer experience.In this role, you will manage various operations including customer service, team coaching, and clinical activities.You will also play a pivotal role in tr

A leading luxury brand is seeking an experienced Assistant Store Manager in Bromley to deliver exceptional customer service and lead a diverse team. Candidates should have 1-2 years of experience in a retail environment and a passion for luxury products.

Key Responsibilities Leasing Lead a leasing team responsible for touring and leasing, maximising occupancy and revenue Drive performance and standards within the team, ensuring consistent follow-ups on leads to achieve conversion rates in line with KPIs Take the lead in achieving occupancy targets and development KPIs, including driving average rent rates and management reporting Ensure all tours are conducted to a high standard and driven towards achieving a conversion Lead on the management of resident tenancies, including AST creation, move-in/out processes, and ensuring compliance Handle enquiries professionally, with an emphasis on customer service Work alongside external leasing agents, building positive relationships and increasing sales Provide competitor analysis, including undertaking mystery shops of nearby developments Support the marketing team with information and ideas based on activity, trends, and resident or enquiry feedback Handle resident tenancy renewals, striving to deliver against occupancy and revenue KPIs Be part of a comprehensive leasing team, working alongside Resident, Facilities and Management teams Complete relevant administrative tasks as required, including processing referencing details, ensuring information is correct on tenancy agreements, and handling tenancy and resident informationCustomer Service & Team Prioritise customer service, alongside maintaining a happy, motivated and ambitious team that is task-driven and results-orientated Deal with complaints with empathy, and praise with modesty Cover the Resident Team rota as and when required Build relationships with senior team members, stakeholders, and clients across the business Keep up to date with changes in technology, processes and industry standards, including local knowledge of recreation and retail Offer suggestions to improve operational performanceOther Support the team in the management of the entire estate, including residential and commercial elements Be part of the on-call rota as and when required Be flexible and hands-on - get stuck inThe Leasing Team Leader will also be expected to extend their duties to other tasks commensurate with the role. Who We're Looking For We're looking for a talented, committed and flexible individual to join our team. The ideal candidate will ideally be well educated, although this is not a requirement. They will use their experience to contribute to the team by driving revenue, maintaining high occupancy and delivering outstanding customer service. We're results-driven and looking for dependable, dedicated people who see the bigger picture while loving the detail

Indoor Living Department Manager Location: South London Salary: Up to £29,000 (DOE), with the potential to earn an additional 20% through a realistic performance-related bonus. An independent, design-led garden and lifestyle retailer is seeking an Indoor Living Department Manager for their flagship South London site. The business is known for its curated indoor plant offering, creative merchandising, and community-focused retail approach - and this role sits right at the centre of it. They are looking for someone who can take full ownership of the indoor plant, pot, and homeware departments. This is a hands-on management position responsible for the look, feel, and commercial performance of the indoor space, combining visual creativity with operational leadership and top-tier customer service. An interest or baseline knowledge of horticulture / house plants / outdoor plants is a requirement for the role. The Role As Indoor Living Department Manager, you'll oversee the day-to-day running of the indoor area, lead a small team, and ensure the department trades efficiently and looks exceptional throughout the week. You'll plan displays, manage ordering and replenishment, and ensure weekly plant deliveries are presented beautifully with minimal disruption on the shop floor. This is an active, creative, and customer-facing role that requires both strong organisation and a sharp eye for detail. Key Responsibilities: Lead and manage the Indoor Living department, ensuring high standards at all times. Plan and deliver visual merchandising, including weekly resets after busy weekends. Review sales trends and manage plant and product replenishment. Handle supplier and warehouse ordering, stock checks, and delivery coordination. Support, guide, and develop a small indoor team. Maintain exceptional customer service and a welcoming, well-presented retail environment. About You Experienced in retail management or senior supervisory roles within a busy environment. Experience with or passion for plants/horticulture, with a baseline knowledge being a necessity for the role. Strong visual merchandising abilities and high attention to detail. Confident in managing stock flow, ordering cycles, and supplier relationships. Warm, hands-on leader who enjoys working closely with customers and the team. Passionate about plants, interiors, and creating inspiring retail spaces. Perks & Benefits A key management role within a thriving, design-led flagship store. Real ownership and autonomy across the indoor plant and lifestyle department. Supportive team culture with ongoing development opportunities. Scope to influence the look, feel, and performance of a much-loved local business. Performance related bonuses - up to 20% on top of salary Apply Now Interested in learning more? Contact Leo Novakovic at (url removed) or call (phone number removed)

Cityworx are recruiting on behalf of a client, an established domiciliary care business, who are looking for a Registered Care Manager in the Croydon area. As the Registered Care Manager, you will manage the day to day running of the business effectively and efficiently. Allocating resources and monitoring performance to deliver high quality, safe and effective domiciliary to customers within budget. You will manage all aspects of the staff team, providing strong leadership so staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely. As the Registered Manager, you will be responsible for the following; Provide a good service to customers * Promote the rights of each customer and keep their wishes at the centre of their care and support. * Prior to each service commencing make sure a full assessment of each customer’s needs and associated risks is carried out. Identify what the customer would like to achieve from their care and support. * Create with the customer and/or their chosen representative a written individually tailored care and support plan that respects the customer’s wishes and promotes their dignity and privacy. Agree the plan and appropriate risk control measures to reduce the risks. * Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns. * Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services. * Keep all information about customers, their representatives and their families secure and confidential except where policy requires you to share to protect the interests of our customers. Manage the safety and quality of the business * Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures. * Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day to day management and delivery of care. * Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control. * Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business. * Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements. * Be prepared to work flexibly to ensure the safe delivery of the service. Lead and manage staff * Manage the effective recruitment, induction and training of all teams. Identify ongoing training needs and make sure staff are up to date with current best practice. * Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times. Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters. * Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance. * Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care assistants are sick or absent. Promote the business * Attend external meetings and represent the service in a positive manner * Participate in the growth and development of the business. Work with the owner to achieve key performance targets We are looking for an experienced Registered Manager who has worked in a domiciliary care service previously. You will need to hold, or be working towards, a QCF Level 5 qualification in Health and Social Care. For this role, it is essential that you are a driver. If you meet these requirements then feel free to apply and we look forward to speaking with you

Our client is a market leader within Sports Coaching, with strong operations across the South East London and Kent locality. Due to continued growth within the company, they are now looking to recruit Lead Sports Coaches to join their successful and progressive team. This role is a Full Time, Permanent position. You must hold a valid driving license and have access to your own vehicle. Travel will be required across sites in SE London and Kent. Business Milleage is paid for travel between sites. You will be required to work across the following capacities: • PPA Cover – PE in Schools, • Afterschool Clubs, • Holiday Camps Our client offers programmes, camps and classes for children age 2-11 years in a wide range of sports. For all sports they provide the curricula and training needed for their coaching staff to succeed. RESPONSIBILITIES AND DUTIES • Plan, deliver, lead and review sports classes and camps according to age specific sports curriculum., • Support, motivate and mentor junior coaching staff., • Provide excellent customer service to parents, children and clients., • Assist with the operational management of the venues, including session planning and administrative tasks., • Ensure all children receive a high quality and fun sporting experience., • Grow and develop the brand by assisting with marketing and promotions of products and services. BENEFITS: • Competitive salary, • 24 days holiday (per annum) plus bank holidays, • Paid mileage on all travel between venues, • Coaching attire & equipment, • Paediatric first aid training, • Safeguarding Training, • Full training and a progressive staff development system, • Opportunity to gain additional coaching qualifications, • Career development opportunities, • Friendly and enjoyable work environment

Customer Service Manager Hours: Monday to Friday 9 am to 5 pm - Office Based Role Location: Mitcham Pay Rate: £16 per hour and then £35k on the permanent side Contract Details: Full-time, Temporary to Permanent Are you ready to lead a dynamic team and elevate customer experiences to new heights? We are on the lookout for a passionate and energetic Customer Service Manager to join our vibrant team! If you thrive in a fast-paced environment and have a knack for turning challenges into solutions, we want to hear from you! Responsibilities: Lead and inspire a team of customer service representatives to deliver outstanding service. Develop, implement, and refine customer service policies and procedures. Analyze customer feedback and service metrics to drive continuous improvement. Foster a positive team environment that encourages collaboration and innovation. Handle escalated customer inquiries with professionalism and empathy. Create training programs that empower team members to excel in their roles. Collaborate with other departments to enhance the overall customer journey. Monitor and report on team performance and customer satisfaction metrics.What We're Looking For: Proven experience in customer service management or a similar role. Strong leadership skills with the ability to motivate and guide a team. Excellent communication and interpersonal skills. A proactive approach to problem-solving and decision-making. Familiarity with customer service software and reporting tools. A passion for delivering exceptional customer experiences.Why Join Us? Be part of a supportive and collaborative team culture. Enjoy competitive salary and benefits package. Opportunities for professional growth and career advancement. Engage in fun team-building activities and events. Make a real difference in our customer's lives! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Step into one of London's most exclusive residential leisure environments and elevate your fitness career within a truly luxury setting. My client, a prestigious 5★ Leisure Management company operating high-end private developments across London, is recruiting an exceptional Duty Manager / Personal Trainer to join their elite team. These stunning facilities include cutting-edge gyms, beautifully designed swimming pools, spa and sauna areas, group exercise studios, treatment rooms, and dedicated relaxation zones. The Role As a Duty Manager, you will be the central point of contact for residents and guests, delivering a first-class service while ensuring the smooth daily operation of the Club. This hybrid role combines: Fitness floor presence Front-of-house excellence Operational and safety oversight You'll support the Club & Spa Manager, lead by example, and help create a seamless 5★ experience. With many high‑net‑worth residents using the facility, this position offers exceptional potential to build a high-earning Personal Training client base . What Makes This Role Stand Out £13.85 per hour £30 per PT session (no rental fees or hidden costs) Full-time OTE: £27–30K+ — often exceeded by top PT performers Clear dual career pathways: Progress into Leisure Management , or Build a successful Personal Training business Part-time position: 16 hours per week (Sunday - Monday Early shift 5:30am) Skills & Experience Required Experience in a similar Health & Fitness or 5★ leisure role Exceptional customer service and communication skills Highly organised with excellent attention to detail Confident multitasker in a dynamic environment Level 2 Gym Instructor & Level 3 Personal Trainer (Group Exercise desirable) First Aid or RLSS Emergency Responder qualification (training available) Strong Health & Safety awareness Flexible, adaptable, and team-focused Shifts include early, mid, late, and weekend rotations. Why You'll Love Working Here You'll enjoy a supportive, professional culture, great development opportunities, and the ability to significantly boost your income through PT and group exercise. TPBN1_UKTJ

Regional Field Service Manager South East - Berkshire, Surrey, London, Kent £50,000 - £55,000 + 10% Bonus + Company Vehicle + Medical + Training and Progression Are you a service manager, with an electromechanical background, looking for a leadership role with a prestigious international manufacturer? Are you looking to join a company that will invest in your development, within a proven track record of promoting and developing staff? This role offers great autonomy to lead and develop a regional service team, alongside a highly competitive salary and benefits package. The company are industry-leading manufacturers with a global presence. They are well known for producing high-quality commercial equipment, supplying into some of the most well-known restaurants, bars, hotels, hospitals, universities and other commercial environments. This is a regional Service Manager position responsible for overseeing a team of around 12 field service engineers across London and the South East. You will manage service delivery, engineer performance, customer satisfaction, and operational efficiency while working closely with senior management. Full product and systems training will be provided. This role would suit a technically minded service manager, looking to join a prestigious, global manufacturing company with a passion for developing people and improving service performance. George Mallett REF - 4782 (url removed) (phone number removed) The Role: * Service Manager - Regional Field Service Team * Coaching, mentoring and performance management of engineers * Ensuring service KPIs, SLAs and customer satisfaction are met * Liaising with customers, internal departments and senior leadership Candidate Requirements: * Previous experience leading a team of service engineers * Previous hands on technical experience * Single and Three phase knowledge * Full UK driving licence Elix Sourcing Solutions is a specialist recruiter for Engineering, IT and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. Service Manager, Operations, Facilities, Engineering Manager, Field Service Manager, Regional Service Manager, Maintenance Manager, Catering Equipment, Coffee Machines, White Goods, Electromechanical, London, Surrey, Kent

As a Kitchen Sales Designer, you will support our Trade customers, by turning their clients'dream kitchens into a reality. Meeting end users in their homesyou will listen to their vision, seek to clearly understand their needs, and offer your expert advice. You will thenplananddesigninspirationalkitchensthat exceedtheir expectations for both design and utility.You will have the confidence to negotiate with our Trade customers, whilst promoting and protecting the integrity and value of the design and the quality of our products. Skills and attributes you need to be a successful Kitchen Sales Designer: Customer service Thrives in fast-paced environments An eye for design Previous sales experience Prioritisation and organisation skills Curious learner Results driven Full UK Driving license Access to your own vehicle Previous design (CAD) experience is preferred, but not essential It doesn't matter if you haven't worked in this industry or as a Kitchen Sales Designer before, as we will offer you face-to-face and online training via our own Howdens Academy, which will cover everything from kitchen measuring & compliance, inspirational design, technical product knowledge, and sales skills. We're looking for people who are enthusiastic and energetic with a passion to deliver excellent customer experiences that lead to sales. What you get from us: Competitive salary Monthly depot bonusOTE Competitive Pension Plan with a maximum company contribution of 12%. Team incentives and outings 24 days holiday, rising to 26 days after 5 years Staff discount on Howdens products Buy as you earn share scheme About Howdens: Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.1bn, and we have an ambitious growth agenda. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the 10 Best Big Companies to Work For. Please note that candidates applying for this role must have a valid right to work in the UK, and we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you. Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding. #LI-LO1#CVL INDKSD

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where you'll be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our demand management and network infrastructure team.We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers. Want to be a part of it? What you'll be doing? You'llbe part of ourPlumbing Teamwho are responsible forinstalling internalor externalmeters for our client Thames Water. You'll be required to deliver the highest standard of customer service and maintain a high level of Health and Safety whilst ensuring every job is carried outto a high standard. Were looking for NVQ qualified plumbers to join our team on our Thames Water Metering contract (a 15 year contract to deliver 1.5mwater meterinstalls in the Thames Water Operating Area). You'll attend appointments in the am/pm or evening depending upon your shift pattern. You'll install and replace internal or external water meters all whilst engaging with customers to explain the next steps on their journey to becoming a metered customer. What youll bring? Do you have proven experience in the plumbing industry? This is essential in order to carry out the role. Do you hold a recognised NVQ level 2 plumbing qualification? Do you hold a valid UK driving license? Are you someone who has excellent customer service and effective communication skills? If you have all of the above we want to hear from you! Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company van/vehicle and fuel card for business use Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! Recommend a friend get rewarded for introducing people to us! 21 days plus bank holiday, rising to 25 days with service Opportunity for overtime Personal accident cover About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupW INDSTA#LI-LK1 TPBN1_UKTJ

Adecco is delighted to be recruiting a Customer Insight Team Leader to support a major local authority's Housing Needs and Housing Management services. This is a senior role with real influence-ideal for someone who thrives on leading teams, improving services, resolving complex issues, and delivering a culture of continuous learning from customer feedback. You will lead a team of Customer Insight Specialists, oversee complex complaints handling, and champion improvements that directly enhance the experience of residents across housing services. Customer Insight Team Leader (Housing Management & Housing Needs) Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Fixed Term Contract - 12 months Grade 12 -£50,085 - £52,194 per annum Hybrid working available: Not fully remote, but flexibility offered. Attendance required for key meetings and occasional office days. What You'll Be Doing In this influential leadership role, you will: Oversee complaints handling across Housing Needs and Housing Management, ensuring high-quality, timely, and effective responses. Lead, coach, and mentor a team of Customer Insight Specialists, building capability and driving performance. Analyse complaint trends, identify root causes, and drive service improvement initiatives. Coordinate multi-team responses for complex, sensitive, and high‑profile cases. Provide expert advice on complaints policy, legislation, and best practice. Oversee action plans and lessons arising from Ombudsman decisions, ensuring they are completed effectively. Ensure accurate and consistent use of the complaints management system and contribute to system improvements. Embed a learning culture that proactively addresses recurring issues and enhances resident experience. Build strong relationships across internal teams, senior leadership, and external partners.About You We're looking for someone who brings: Essential Experience & Knowledge Extensive experience in complaints handling within housing, local government, or a similar environment. Strong track record of leading, coaching, or supervising a complaints or customer insight team. Solid understanding of complaint handling codes, legislative frameworks, and best practice. Knowledge of customer care, service improvement, and data‑driven insight. Key Skills Excellent analytical skills and ability to interpret trends to drive action. Strong communication and influencing skills with stakeholders at all levels. Skilled in coaching, mentoring, and developing staff. Able to work confidently with sensitive and complex cases. Highly organised, resilient, and comfortable managing competing priorities. Empathetic, customer‑focused approach with sound judgement. Why This Role? A leadership role with direct impact on resident satisfaction and service quality. Supportive and collaborative culture within a respected local authority. Hybrid working model - not fully remote, but flexibility around office attendance for key meetings. Competitive salary and excellent professional development opportunities. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Adecco is pleased to be recruiting a Customer Insight Officer (Stage Two) for a large local authority's Housing division. This is an exciting role for someone with strong analytical skills, excellent communication abilities, and a passion for improving customer experience through robust complaint handling. You will take ownership of escalated stage two complaints, investigate complex issues, and work closely with services to ensure fair resolutions and meaningful learning for future service improvements. Customer Insight Officer (Stage Two) (Housing) Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Fixed Term Contract - 12 months Grade 9 - £42,060 to £43,680 per annum Hybrid working available: Not fully remote, but flexibility offered. Attendance required for key meetings and occasional office days.What You'll Be Doing In this role, you will: Investigate escalated stage two complaints thoroughly, ensuring all elements are fully explored and understood. Lead on complex case management, coordinating multi-team responses and hosting case conferences where required. Provide clear, well‑written responses to residents, senior stakeholders, MPs, Councillors, and other enquirers. Identify resident vulnerabilities and ensure these are reflected in assessments and outcomes. Use the complaints management system accurately, ensuring consistent recording, tracking, and reporting. Challenge the quality or scope of investigations when necessary to ensure fairness and accuracy. Support the continuous improvement of complaints processes, templates, and reporting standards. Provide coaching, advice, and insight to colleagues across housing services. Build strong relationships with internal teams, external partners, and key stakeholders. Feed back learning from complaints to inform service changes and prevent repeated issues. Maintain excellent audit‑ready records in line with data protection and organisational policy. Escalate risks, safeguarding issues, or misconduct concerns as required. About You You'll excel in this role if you have: Experience & Knowledge Previous complaint handling experience, ideally within housing, local authority, customer service, or transferable sectors. Understanding of housing complaints processes, ombudsman codes, and relevant legislation. Knowledge of best practice in complaints handling, customer care, and service improvement. Awareness of diversity, vulnerability, and how these impact service delivery.Skills & Abilities Excellent written communication - able to explain complex issues clearly and concisely. Strong analytical skills to identify trends, patterns, and insights. Sound judgement in sensitive and complex cases. Ability to manage multiple priorities and maintain quality under pressure. Confident influencing and constructive challenge when needed. Strong customer‑focused approach with empathy, fairness, and professionalism. Ability to work collaboratively and build effective working relationships. Why Join? A meaningful role where your work directly shapes better outcomes for residents. Supportive, collaborative team culture within a respected local authority. Hybrid working-flexibility to attend the office only when needed. Opportunities to develop specialist skills in service insight, case handling, and housing complaints. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job Title: Case Maintenance Team Leader Location: South London (Bromley/Croydon) Contract Type: Permanent Salary: £29,981.25 per annum + 11% / 15% LWA Working Pattern: 45 hours/4 days - Monday & Thursday 12 hours Tuesday & Wednesday 11.5 hours Job Purpose: The purpose of this role is to carry out planned refrigeration case maintenance programme across defined regions in line with agreed SLA. All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with the laid-down Company Health and Safety policy. Key Accountabilities: * To comply with the Health and Safety at Work Act and the company's Health and Safety Policy at all times. * To represent the company in a professional and competent manner at all time and develop a good working relationships with City colleagues and the client. * To coordinate the activities of the case maintenance team and ensure refrigeration case maintenance schedules are completed within agreed timescales. * To be aware of regulations and codes of practise applicable to the tasks. Specifically: * De merchandising Remerchandising of the refrigeration units * To create remedial reports for each PPM and notify the Ops Lead of tasks for action * To deliver training to the case maintenance technician. * To communicate regularly with Store Management team within the store providing updates on activity and ensure sign off of completed works * To work with company and the client to ensure that laid-down standards of quality are always maintained. * To comply with any other reasonable request or instruction from the company. * To work in a manner to support the achievement of company KPIs * To ensure all systems are working to optimum energy efficiency. * When require support other engineering disciplines to provide flexibility to service delivery * To ensure the maintenance of equipment, tools & vehicle to ensure it is fit for purpose. * To attend training courses as and where necessary and to ensure personal job skills keep up with technical and business developments. Knowledge, Skills and Abilities: Essential * Supervision of small teams * Customer focused * A hands-on, can-do and flexible approach to your work is an essential requirement * You will be positive in approach, able to work in a dynamic business environment, but above all be committed to the delivery of outstanding customer service. * Ability to work with minimum supervision * Degree of flexibility required. May be required to stay away from home. * Current full driving licence - on occasions required to drive to support Team Leader Desirable * GCSE standard education * Experience of refrigeration equipment * Retail experience * Cleaning industry experience * PC/iPad Literate- Apple and Android

Tenancy Management Officer Greenwich £35,000 Fixed Term Contract until 19 December 2026 Hyde is looking for a Tenancy Management Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Tenancy Management Officer at Hyde, you will deliver a proactive, customer-focused service managing tenancy and anti-social behaviour (ASB) cases. You will work directly within communities, ensuring cases are investigated, monitored, and resolved effectively, while collaborating with internal teams and external partners to uphold tenancy conditions and promote safe, sustainable communities. Key Duties • Lead and manage ASB and tenancy cases, conducting investigations and maintaining accurate case records, • Prepare case files for legal action, representing Hyde in court where required, • Respond to and manage tenancy breaches, including illegal subletting, abandonment, and safeguarding-related cases, • Work collaboratively with internal teams and external agencies to ensure timely, compliant, and proportionate interventions, • Monitor performance, compliance, and service improvements, providing insights and contributing to high-quality outcomes Why Join Hyde? Hyde is part of the Hyde group one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference. As a Tenancy Management Officer we’re seeking someone who can bring: • Proven experience in managing ASB and tenancy enforcement cases within social housing, • Strong communication, collaboration, and interpersonal skills, • A proactive mindset and passion for building safe and thriving communities, • The ability to assess risk, manage casework effectively, and engage confidently with a range of stakeholders The Benefits of Joining Hyde • Excellent pension scheme, • Generous holiday allowance, • Life assurance, • Award-winning flexible benefits platform, • Support for learning and career development, • Hybrid working options available Diversity, Inclusion & Accessibility Equality, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day. As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond

Key Responsibilities People Management Lead and manage a competent, motivated and ambitious team comprising two managers and a total staff of 15+ Build relationships and take care of team wellbeing and development, ensuring every team member knows their value Assist in recruiting new team members as and when required Alongside the Facilities Manager, manage the defects and snagging processes with the Developer Build relationships with senior team members, investors, stakeholders, and clients across the business Attend regular Operations and Leasing team meetings to ensure full awareness of all move-in/move-out forecasts and maintain strong inter-company communicationsCustomer Experience Take full ownership of the resident experience with a focus on customer service, turning residents into brand ambassadors Deal with complaints with empathy, and praise with modesty Deliver an exceptional resident experience in line with company Standard Operating Procedures Manage resident tenancies, including ASTs, move-in and move-out processes, renewals and everything in betweenOperational & Compliance Autonomously manage the entire estate, including residential and commercial elements Ensure full operational knowledge of apartment and communal area systems Work with main contractors and Employer's Agent to ensure snagging and defect management is dealt with in a timely manner Coordinate all move-ins with the leasing team, night concierge and third-party service providers to ensure apartments are ready and welcome packs are in place Be part of the on-call rota as and when required Be flexible and hands-on - get stuck in to manage the site in the best possible way Support the Facilities Manager in monitoring and procuring stock for soft FM services economically and competitively Support the Facilities Manager in maintaining all health and safety policies and risk assessments Manage the property management system, including preparing and presenting reports Manage bank accounts and payments - both resident and supplier - including debt management Keep up to date with changes in technology, processes and industry standards Offer suggestions to improve operational performanceCommercial Manage the wider estate, including commercial tenants Work alongside the accounts team to ensure payments are received on time Work in conjunction with the estates management team for the smooth running of the estate Establish positive working relationships with the wider estate community Support the Leasing Manager with touring and leasing to optimise occupancy and revenueThe General Manager will also be expected to extend their duties to other tasks commensurate with the role. Who We're Looking For We're looking for a talented, committed and flexible manager who can lead from the front. The ideal candidate will be educated to degree level and will draw on their operational management experience to lead a team, drive revenue, and deliver an unforgettable living experience for residents. This is a significant role with considerable responsibility and unlimited potential for career growth. We're results-driven and looking for dependable, dedicated people who see the bigger picture while loving the detail

Head Waiter - Assistant Manager required for a Restaurant located in the outer Croydon area. As Head Waiter - Assistant Manager, you will be responsible for the day-to-day supervision within this restaurant operation which also has a function room. Our client is looking for a good all-round background to include previous supervisory / managerial experience of bar / restaurant / wedding and other function service operations, and you will require a hands-on approach, being on the floor engaging with your guests ensuring maximum customer satisfaction. As Head Waiter - Assistant Manager, this role would require that you are on duty for lunch and dinner service times leading your team from the front. A hands-on role which will involve training and motivating your food and beverage team. All financial management and administration functions for this restaurant, will be undertaken by the owners / Directors allowing you to be at the forefront of the business on the floor. A sample of duties for the Head Waiter - Assistant Manager requirements: * That you supervise, train, motivate, develop and lead your team to ensure the smooth delivery of service to maintain standards * Ensure the restaurant / food and beverage areas are ready for service and resetting for next service * Taking restaurant and function bookings * Meeting and greeting guests * Ensuring the service of food and beverages is in a smooth and timely manner and in accordance to standards set * Ensuring guest satisfaction * Promote / increase food and beverage sales * Good wine knowledge desirable * Ensure the work area is clean and tidy * Manage the service – lunch and dinner service (unless a function on requiring you to be working at a specific time) * Provide excellent communication skills with a passion for guest service * Hands on role, on the floor * Ensure guest billing and payments * Compliance with government guidelines and statutory regulations The salary for this opportunity of Head Waiter - Assistant Manager is given as competitive, from £34,000 upwards / per annum / plus a share of the service charge / tips on top. Transport will be needed due to location in the local area and also shift work. This property plans to be closed on a Monday and Tuesday, therefore your work schedule will be Wednesday to Sunday inclusive, unless a function is booked for the other days. Please send an up-to-date copy of your Curriculum Vitae. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy. We look forward to receiving all applications, however due to the high number of applications, we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However, for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK

Job Title: Lettings Manager Location: Croydon Salary: Up to £55,000 OTE, Including Car Allowance or Company Car Benefits: 33 days paid holiday plus your birthday off Private healthcare Pension and life insurance Holiday commission scheme Company rewards and incentives Structured career path with ongoing training and development Paid entry fees for charity eventsAbout the Role of Lettings Manager: Our client is a leading estate agency group with over 100 high street locations across the South-East. They are known for exceptional service and whilst creating a supportive, collaborative culture, with ongoing development opportunities and having achieve at least 90% on employee satisfaction surveys, as well as being a Gold Accredited Investors in People company. As a Lettings Manager, you will have the opportunity to lead a team of high performing lettings agents, manage profitability and driving business growth. This is an excellent opportunity to run the branch as if it were your own, making it a success. Responsibilities for the position of Lettings Manager: Motivate, coach, and inspire your team to achieve their goals Coach the team to deliver an outstanding service to landlords and tenants. List property lettings and providing expert advice to landlords Ensure tenants experience a smooth and exceptional customer journey Become established as the go-to local property expert Stay on top of market trendsExperience Required for the position of Lettings Manager: Proven experience in lettings Track record of building strong relationships Passionate about people and providing an excellent service A strong work ethic Drive, enthusiastic and self-motivated Ability to thrive under pressure Natural leadership qualities with the ability to inspire a team Positive, energetic, and committed to delivering exceptional customer service Full driving licence is required.For more information regarding the role of Lettings Manager, please contact us. Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to high volumes of applications, only successful candidates will be contacted. Successful applicants will be notified within two business days

A client within the Public Sector based in Grearer London is currently recruiting for a Planning Officer to join their Development Management Team as soon as possible. The client is offering a full-time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority within a planning environment. The Role Key purpose of the role is to act as the lead planning officer for a defined area of the Borough, ensuring a coordinated approach to planning, development and regeneration while supporting the delivery of a high-quality, customer-focused planning service. Key responsibilities will include but not be limited to: • Leading on major and complex planning applications, development proposals and planning performance agreements • Managing and supporting a small team of planners, graduates and technical support officers to ensure applications are processed effectively within target times • Negotiating complex Section 106 agreements and contributing to planning obligations that generate significant funding for the authority • Preparing and presenting professional planning reports and advice to senior stakeholders, including councillors, committees and public inquiries • Representing the Council at public meetings, site visits, hearings and appeals relating to planning matters The Candidate To be considered for this role you will require: • An RTPI-recognised degree level qualification in Town Planning or equivalent • Eligibility for membership of the Royal Town Planning Institute (RTPI) • Extensive experience of development management including major or complex planning applications The below skills would be beneficial for the role: • Experience negotiating planning obligations (S106 agreements) • Experience supervising or mentoring junior planning staff • Strong knowledge of UK planning legislation, policy and development management processes The client is looking to move quickly with this role and as such are offering £41 per hour Umbrella LTD Inside IR35 (approx. £31 per hour PAYE). How to Apply If this position sounds of interest, email a copy of your up-to-date CV to (url removed) or call Amelia at Service Care Construction on (phone number removed) to discuss the vacancy in more detail. Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region. Referral Bonus If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period

Head of Transactional Finance Salary:£48,000-£50,000 per annum Sector:Not-for-Profit Location:London, Hybrid Working Are you an experienced finance professional with a passion for driving high-quality financial operations? Do you thrive in a values-led organisation where your expertise contributes directly to supporting a meaningful social mission? A not-for-profit organisation is seeking a Head of Transactional Finance to lead its transactional finance operations, covering Sales Ledger, Purchase Ledger and Payroll across multiple entities. This is a key leadership position, responsible for ensuring excellent financial control, streamlined processes, and strong, customer-focused service delivery. Responsibilities: Lead and develop the Sales Ledger, Purchase Ledger and Payroll teams to ensure consistent, high-quality performance and exceptional internal customer service. Own the design and delivery of financial transaction processes, systems and reporting Review and optimise team structures and workflows, ensuring they are efficient, resilient and fit for the future. Manage financial policies and controls to ensure compliance, accuracy and operational efficiency. Oversee timely and accurate ledgers, investigating and resolving complex queries. Lead end-to-end payroll operations, ensuring compliance with HMRC requirements, pensions and statutory payments (SMP, SSP etc). Maintain strong internal controls to support accurate income collection, timely supplier payments and robust financial reporting. Build productive relationships with internal stakeholders, external funders, suppliers and operational teams. Support the production of consolidated and subsidiary year-end accounts under Charities SORP (FRS102). Oversee day-to-day cashflow management and lead the production of rolling cashflow forecasts. Essential experience: Professional accountancy qualification (CIMA / ACCA) - essential. Experience leading transactional finance teams, including driving process improvement and developing staff. Strong knowledge and hands-on experience of payroll within a large or complex organisation. Experience managing complex cashflow. Consolidation and reconciliation experience. Strong Excel skills and confidence working with large volumes of data. Experience with financial systems and accounting software The ability to handle competing priorities, tight deadlines and fast-paced workflows. TPBN1_UKTJ

Are you a Roofing Improver who is already working to a high standard and looking for ongoing work with a company which offers genuine career progression opportunities for the right person? Perhaps you can already install a felt and batten ridge to the correct measurements and standards. If you are eager to progress your roofing career with a company that will push you, this could be the right opportunity. Please do not apply if you have experience in ONLY GRP or liquid roofing materials. I am assisting an established and highly respected family run business, based in the Bromley area. Their reputation and commitment for excellence are the reasons why they are considered the first choice in the region. The typical projects undertaken are • Renewing / replacing domestic and commercial roofs, • Roofing, guttering, facia board and soffit repair and replacement, • General roofing repair and maintenance The company works mainly with tradition coverings, such as tile, slate, felt and lead work.. In return, you will need • Minimum of 2 years of roofing experience, • The ability to strip tiled and flat roofs safely, • To work (under supervision) to felt, batten and tile to a high standard, • A current CSCS card (desirable, but not essential), • The eagerness to learn and progress, • A reliable attitude and an excellent work ethic, • A 'perfectionist' attitude, • Amazing customer service!!!!, • Own transport (desirable) What’s in it for you? • Weekly pay via CIS, • Working for a company which displays an incredible attitude to their staff and subbies, • Regular, on-going work, • Regular bonuses rewarding high quality workmanship and reliability, • A management team which will value your experience If this sounds like an exciting opportunity which could be of interest to you, why not reach out to Tony at Bright Side Recruitment for more details. Bright Side Recruitment Ltd is acting as a Recruitment Agency in respect of this opportunity

Job Title: Service Advisor Location: Toyota Croydon Salary: £29,000 - £30,000 (dependent on experience) basic + OTE up to £48,000 per annum Hours: Monday to Friday: 08:00 – 18:00, 1 in 3 Saturdays: 08:00 – 13:00 (paid at overtime) Job Type: Full-time, Permanent Company Benefits Included Drive Customer Excellence – Join the Toyota Croydon Aftersales Team Are you a people-oriented professional with experience in vehicle servicing or customer support? We’re growing our team at Toyota Croydon and looking for an enthusiastic Service Advisor to deliver exceptional customer experiences while maximising upsell opportunities. With full manufacturer training and a supportive team, this is a great opportunity to develop your career with a leading automotive brand. What You’ll Do: Engage with customers in person and over the phone to discuss their service and MOT needs Book appointments from the lead qualification team Recommend suitable maintenance and repair solutions based on customer needs and budget Clearly explain work required, associated costs, and timeframes Maintain regular contact with customers and keep them informed on progress Provide a professional, honest, and transparent aftersales experience Upsell additional services and plans where appropriate Meet individual and team targets across upsells and customer satisfaction Cover Lexus site as needed What We’re Looking For: Experience as a Service Advisor at a main dealer or independent garage Excellent communication and interpersonal skills Sales-driven mindset with a strong focus on customer satisfaction Organised, professional, and calm under pressure Able to work efficiently in a fast-paced environment A full UK driving licence is essential Why Join Jemca? At Toyota Croydon, part of Jemca Car Group, you’ll be joining a customer-focused team within one of the UK’s most established Toyota and Lexus dealership groups. With ongoing support, internal development, and strong brand backing, this is a workplace where you can truly thrive. Your Benefits: Earnings & Progression: £29,000 - £30,000 (dependent on experience) basic salary + OTE up to £48,000 per annum Uncapped upsell commission Team bonus scheme Career development across 11 Toyota and Lexus dealerships Full manufacturer training and support Car & Lifestyle Perks: Vehicle Purchase & Servicing Discounts – For you and your family Perkbox Membership – Access major retailer discounts, wellness tools & monthly treats Health & Wellbeing: Virtual GP – 24/7 health consultations and mental wellbeing support Life Assurance & Long-Term Illness Cover Free Eye Tests at Specsavers Work-Life Balance & Recognition: 6 Weeks Annual Leave (rising with service) Holiday Carry-Over Option Long Service Awards & Bonuses (up to £1,500) Celebration Gifts – Birthdays, weddings, new arrivals Financial & Retirement Planning: Aviva Pension Scheme with employer contributions Employee Assistance Programme – 24/7 support for health, finance, legal, and emotional matters About Us: Jemca Car Group is a leading UK Toyota and Lexus retailer, operating across 11 locations with over 500 employees. We’re known for delivering outstanding service, embracing innovation, and putting employee development at the heart of everything we do. As a Service Advisor at Toyota Croydon, you’ll help ensure every customer feels supported and informed, while building a rewarding long-term career with one of the industry’s most reputable names. What’s Next? If you’re ready to take the next step in your aftersales career and thrive in a fast-moving, customer-driven environment – we want to hear from you. Apply now and become our next Service Advisor at Toyota Croydon. Reference: RPOALL Consultant: Chanté Budhoo

A fantastic opportunity has emerged for a Head of Housing Management to join one of Adecco's leading public sector clients in a temporary role until they recruit permanently for the post (likely to be 3-6 months). This role is hybrid working, so requires a minimum of three days each week working from our client's office. Based in South London, this is a full time role (36 hours, Monday to Friday) and will report directly into the Director of Housing Management. You will be responsible for the design and delivery of housing management services for the residents, including anti social behaviour, tenancy sustainment, tenancy checks and environmental improvements. In addition, you will also undertake the role of strategic lead including associated policies and procedures in relation to housing management and support services. Key elements of this role include: • Managing responses to complex professional or politically sensitive issues * Planning and ensuring service delivery, as well as controlling operational activities ensuring professional standards are delivered. * Managing key relationships with delivery partners/providers to commission and deliver outcomes * Developing service plans to meet strategic business goals, ensuring compliance with all internal and external standards. * Ensuring the development and delivery of continuous improvements in all aspects of the housing management service. * Leading, motivating and developing staff to create and maintain a highly competent and participative workforce. * Identifying, securing, deploying and managing the resources necessary for the service area to meet or exceed its objectives. * Ensuring the necessary standards relating to safeguarding best practices/protocols are effectively communicated, monitored and maintained. Candidates will ideally possess a: Demonstrable track record and background of consistent achievement at senior level across the public sector or large complex organisation. Proven transformational leadership & management experience Track record in performance management, driving improvements and efficiencies with a significant track record executing team and individual performance effectively. Leading, motivating, coaching and inspiring change, developing a high performing team culture across all areas of responsibility and delivering agreed business and service plans and supporting KPI's. Developing and embedding quality assurance to ensure that statutory and regulatory performance metrics are meet and exceeded, and that a commitment to ongoing innovation and improvement defines services delivered. Proven strategic leadership experience within a housing context, including direct management of senior professionals and a customer-driven service approach.Our client is ideally looking to conduct interviews in mid/late March 2026, so applicants will preferably be immediately available or on a short notice period (1-2 weeks). Only applicants who feel they meet the above criteria need apply

About The Role Salary and Financial Benefits £40,376 per year, plus a bonus (with an average quarterly team bonus of around 10–12%) and benefits package. This includes an annual salary review, a generous pension scheme, a Sharesave scheme, free on-site parking and vouchers to celebrate milestone birthdays and long service achievements. Sociable Working Hours This is a 40-hour per week role, worked across any 5 out of 7 days. You will benefit from a supportive work-life balance with a mix of weekday shifts, either 8:15am–4:45pm or 9:15am–5:45pm. If working on a weekend, shifts are 8:45am–5:45pm on Saturdays and 9:45am–4:15pm on Sundays. We support individual needs through fair and advanced rota planning. You will not be expected to work every weekend, providing the consistency and predictability to plan personal commitments. Work Life Balance Alongside flexible and predictable working hours, we recognise the importance of time away from work. You will receive 28 days’ holiday (increasing with length of service), plus an extra day off to celebrate your birthday. Additional benefits include regular social events, enhanced parental and adoption packages, discounted gym memberships and a paid day off for volunteering. Personal and Professional Development Development starts from day one with a comprehensive induction programme, designed to build knowledge and confidence in the role. After successfully completing probation, there will be access to further development opportunities through the e-learning platform and face-to-face training courses. We offer clear, structured career progression pathways for those looking to advance, along with mentorship from the experienced management team to support career progression. Our Culture We are committed to delivering outstanding customer service while sustaining a positive and supportive workplace for all colleagues. This is achieved by encouraging teamwork, keeping the customer at the heart of every decision and continually investing in employees. Our approach is helpful, empathetic and flexible, with a strong commitment to doing the right thing for customers, colleagues and local communities. What the role involves With full training and support from day one, this role plays a key part in helping customers during important moments in their lives. It is a varied, people-focused position — not a warehousing role — combining hands-on leadership and customer service with day-to-day store operations. Key responsibilities: Leading from the front and work shoulder to shoulder with your team. Supporting and developing your team, helping them build confidence, skills and deliver great customer service experiences. Deliver friendly, professional service in person, by phone and via email. Build strong customer relationships to understand their needs and recommend suitable storage solutions. Promote a positive and flexible approach to daily management of your store and team. Oversee the store's financial performance, using your judgement to support sales growth and manage costs. Maintain commercial awareness of competitors to improve team and store performance. Lead daily store operations, including cleaning and upholding maintenance standards, complying with health and safety standards and monitoring store security. Manage customer accounts accurately using established systems.Some light physical tasks are involved, with full training and equipment provided About The Organisation Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing – whatever the challenge. We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together. So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have great leadership skills, a genuine desire to support and inspire your team, a positive attitude and are not afraid of a challenge, please get in touch. We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know. Find out more about life at Big Yellow

Job Role: Customer Service Manager Location: South London Start Date: ASAP Duration: Temp-to-Perm Salary: £17.71ph PAYE Overview This role is responsible for leading a customer service and inside sales function within a business-to-business environment. The position focuses on delivering high-quality support to both internal stakeholders and external customers, while also driving lead generation and supporting revenue growth. The successful candidate will oversee a small team, manage customer interactions across the full sales lifecycle, and collaborate closely with commercial and operational teams to ensure a consistent and effective customer experience. Key Responsibilities Oversee daily customer service and inside sales operations, ensuring service standards and performance targets are achieved Act as a central point of contact for customer enquiries relating to orders, quotations, deliveries, returns, and issue resolution Build and maintain strong relationships with both new and existing customers, guiding products and services Ensure customer agreements, pricing, and contractual terms are processed in line with internal policies and procedures Monitor and manage sales pipeline activity using CRM systems to maximise conversion and revenue opportunities Lead, coach, and develop team members, including onboarding, training, and performance management Skills & Experience Demonstrated experience in customer service and/or inside sales leadership within a B2B environment Experience in a technical, manufacturing, or industrial environment Experience managing customer relationships, proposals, and sales processes Familiarity with CRM systems and performance tracking tools Comfortable working with data, reporting, and standard business software (e.g., spreadsheets, documents) If this role is of interest to you, please reach out to (url removed)

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