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  • Head Waiter
    Head Waiter
    5 hours ago
    £16.5–£17.5 hourly
    Full-time
    South Kensington, London

    Join our prestigious team at Firmdale Hotels and embark on an extraordinary journey of hospitality excellence. At our renowned Number Sixteen Hotel, we're seeking a dynamic individual to fill the pivotal role of Head Waiter. As a Head Waiter, you'll be at the forefront of our guests' experience, embodying our commitment to exceptional service and culinary passion. From seamlessly managing multiple tables to providing personalised recommendations, you'll thrive in our fast-paced environment where attention to detail is paramount. Responsibilities: • Engage with guests warmly, taking orders, offering expert recommendations, and ensuring timely delivery of their culinary delights., • Demonstrate finesse in processing payments and promptly fulfilling any guest requests with efficiency and flair., • Champion our commitment to excellence by maintaining impeccable standards of service and hospitality at all times., • Collaborate seamlessly with our dynamic team to uphold the reputation of our bustling restaurant as a beacon of culinary excellence., • Utilize your exceptional organizational and communication skills to orchestrate flawless dining experiences for our discerning clientele What you Need: • Ability to thrive under pressure, turning challenges into opportunities to exceed expectations., • A genuine passion for gastronomy, coupled with a keen eye for quality and presentation., • Proven experience in high-volume, fast-paced restaurant environments, where adaptability is key., • An unwavering dedication to delivering unparalleled customer service, leaving a lasting impression on every guest., • Outstanding organizational skills, ensuring smooth operations even in the busiest of services., • A collaborative spirit and excellent communication skills, essential for fostering a cohesive team environment where excellence is the standard. What We Offer: • Competitive hourly rate of £16.50 to £17.50, inclusive of service charge., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Complimentary meals on shift, • Flexible scheduling without split shifts, • Paid overtime for working Bank Holidays, • Enhanced holiday allowance based on length of service, • Ongoing training, professional development, and fully funded English lessons, • Refer a friend bonus and earn over £500, • Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Dry cleaning service for uniform and discounted personal items, • Regular social events, team activities, and fitness sessions, • One paid volunteering day, every year, • Annual long service awards with rewards at key milestones, • Season ticket loan for convenient commuting, • Cycle to work scheme, • And much more!... About Us Situated in the heart of South Kensington, Number Sixteen is part of our Townhouse Collection, a carefully curated group of hotels in some of London's most coveted residential neighbourhoods. Behind its elegant white stucco façade, you'll find 41 individually designed bedrooms, a beautiful light-filled Orangery and a leafy courtyard garden, all just a short stroll from Kensington Gardens and the Victoria & Albert Museum. This is a hotel that offers something genuinely rare: a sense of calm and intimacy in the middle of one of the world's great cities. We look for people who share that attention to detail and who find real fulfilment in making guests feel truly at home. You'll be joining an award-winning team: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • One AA Rosette for Culinary Excellence, The Orangery, 2026, • Best Afternoon Tea, Country & Townhouse, 2024, • Best Boutique Hotels in London, The Times, 2024, • Best Garden Hotel, Brighter Kensington and Chelsea Awards, 2025, • Best Garden Hotel, The London Garden Society, 2023 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage

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  • Cafe Supervisor
    Cafe Supervisor
    3 days ago
    £13.5–£14 hourly
    Full-time
    Croydon

    G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary We are seeking a motivated and experienced individual to join our team as a Supervisor in the Specialty Coffee Industry. You will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply. Responsibilities • Oversee all aspects of daily operations, including opening and closing procedures and team management., • Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues., • Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment., • Implement operational strategies to achieve sales targets and drive business growth., • Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability., • Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment., • Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team. Requirements • Previous experience in the specialty coffee industry or a similar management role., • Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques., • Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship., • Proven leadership abilities with a track record of effectively managing and developing a team., • Exceptional customer service skills with a friendly and approachable attitude., • Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment., • Strong problem-solving abilities and the capacity to make sound decisions under the pressure., • Flexible availability, including weekends and holidays., • A positive attitude, a willingness to learn, and a strong commitment to teamwork.

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  • Restaurant Supervisor
    Restaurant Supervisor
    10 hours ago
    £16–£17 hourly
    Full-time
    London

    Are you passionate about delivering exceptional customer service and have a keen eye for detail? Firmdale Hotels is seeking a dedicated Restaurant Supervisor to join our award-winning team at The Soho Hotel. Firmdale Hotels is renowned for its innovative design, unique style, and unparalleled service. Our commitment to excellence has earned us a loyal clientele and numerous accolades within the hospitality industry. The Soho Hotel, nestled in the heart of London, offers a vibrant and luxurious environment where both our guests and team members can thrive. As a Restaurant Supervisor, you will play a pivotal role in ensuring the smooth operation of our restaurant and bar. Your primary responsibility will be to oversee the daily activities, working closely with senior management and team members to maintain the highest standards of service and exceed our guests' expectations. Responsibilities: • Manage and oversee the daily operations of the restaurant and bar, ensuring a seamless and high-quality service., • Build and maintain strong, professional relationships with our guests, addressing any concerns and ensuring their experience is exceptional., • Ensure all operations comply with health and safety regulations, company policies, and industry standards., • Conduct daily briefings, motivate, develop, and retain a high-performing team, fostering a positive and collaborative work environment., • Work alongside the Food and Beverage Manager to ensure that all food and drink offerings meet our exacting standards of quality., • Effectively communicate any guest feedback or operational issues to the Food & Beverage Manager, ensuring timely resolution., • Stay informed about industry trends and competitor activities to keep our offerings competitive and appealing. What you Need: • Proven experience as a Restaurant or Food & Beverage Supervisor in a fast-paced, luxury venue., • A genuine passion for food and beverage, with extensive knowledge of quality products and ingredients., • An understanding of the current market and awareness of potential competitors., • Demonstrated ability to manage, lead, motivate, and develop a team., • Strong communication skills to effectively interact with guests and team members., • Excellent attention to detail to ensure the highest standards of service and compliance. What We Offer: • Competitive hourly rate of £16.00 - £17.00 inclusive of service charge., • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: Join us at The Soho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Floor Housekeeper
    Floor Housekeeper
    12 hours ago
    £18–£20 hourly
    Full-time
    London

    Are you passionate about providing excellent customer service and maintaining exceptional standards? We have an exciting opportunity for a Floor Housekeeper to join our highly successful team at The Soho Hotel, part of the renowned Firmdale Hotels. Firmdale Hotels is known for its uniquely styled, luxurious boutique hotels located in the heart of London and New York. At The Soho Hotel, we pride ourselves on our attention to detail, personalized service, and welcoming atmosphere that makes each guest's stay truly memorable. As a Floor Housekeeper at The Soho Hotel, you will play a crucial role in ensuring our hotel is cleaned and maintained to the highest standard. You will work closely with the Deputy Head Housekeeper and the Head Housekeeper to manage and lead the housekeeping team, ensuring exceptional cleanliness and service throughout the hotel. Responsibilities: • Lead and supervise the housekeeping team during your shift., • Ensure all guest rooms and public areas are cleaned to perfection., • Maintain high standards of cleanliness and organisation throughout the hotel., • Monitor and manage housekeeping supplies and equipment., • Conduct regular inspections to ensure compliance with our quality standards., • Assist with training new team members and provide ongoing support and guidance., • Communicate effectively with the team and other departments to ensure smooth operations. What you Need: • Ability to work under pressure in a fast-paced environment., • Excellent attention to detail and organisational skills., • Passion for delivering outstanding customer service., • Strong communication and teamwork skills., • A positive attitude and a proactive approach to problem-solving. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Inspired by one of London's most creative and iconic neighbourhoods, The Soho Hotel is a celebration of modern art, bold design and the vibrant energy that has made Soho famous the world over. Widely regarded as Soho's first luxury hotel when it opened in 2004, it sits on a quiet street at the heart of this buzzing entertainment district, surrounded by top London restaurants, theatre and music in every direction. To work here is to be immersed in that creative spirit every day. The Soho Hotel is a place where personality and passion are valued as much as skill, and where every member of the team plays a part in bringing an extraordinary guest experience to life. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • Condé Nast Traveller 'Triple Crown', 2026, • Readers' Choice Awards, Condé Nast Traveller, 2025, • Best Hotels in London, The Telegraph, 2024, • Coolest Hotels in London, The Times, 2024 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Hair Stylist
    Hair Stylist
    1 month ago
    £15–£18 hourly
    Full-time
    Brixton Hill, London

    We are looking for an experienced Hair Stylist with a minimum of three years’ professional salon experience who is confident working independently while also supporting the salon owner during busy periods. The successful candidate will be passionate about hair, thrive in a fast-paced environment and take pride in delivering an exceptional experience for every client. Key Responsibilities You will be expected to: • Deliver exceptional customer service from consultation through to the finished result., • Welcome clients professionally and create a warm, friendly environment., • Carry out thorough client consultations., • Perform professional haircuts., • Wash, blow dry and finish hair to a high standard., • Style straight, wavy, curly and textured hair confidently., • Perform silk presses., • Carry out keratin treatments., • Apply root colours, full-head colours and toners., • Confidently perform simple colour services independently., • Assist the salon owner with advanced colour applications when required., • Prepare colour bowls and foils., • Shampoo clients and assist with treatments., • Maintain a clean, organised and professional workstation throughout the day., • Support the smooth day-to-day running of the salon., • Recommend professional home-care products where appropriate., • Uphold the premium standards and reputation of Mullax Hair. Essential Skills & Experience Applicants must have: • Minimum 3 years’ salon experience, • NVQ Level 2 in Hairdressing (minimum), • Experience working with Afro, curly, European and Asian hair textures, • Confidence in cutting, styling and finishing hair, • Experience with root colours, toners and basic colour application, • Excellent customer service skills, • Fluent spoken English, • Right to work in the UK, • Two professional references covering at least the previous three years Desirable Skills The following are advantageous but not essential: • Hair extensions, • Braiding, • General salon management experience, • Additional languages The Person We’re Looking For We’re looking for someone who is: • Warm and welcoming, • Honest and trustworthy, • Passionate about hair, • Calm under pressure, • Reliable and punctual, • Professional in both appearance and attitude, • Highly organised, • A team player, • A fast learner, • Proactive and able to take initiative without waiting to be asked, • Committed to maintaining exceptional salon standards, • Dedicated to creating outstanding experiences for every client At Mullax Hair, we believe technical skills can continue to grow, but attitude, professionalism and integrity are non-negotiable. Training & Career Development Successful candidates will receive ongoing training from the salon owner, who has over 20 years of professional industry experience. As your skills, confidence and responsibilities develop, there will be opportunities for increased earnings, greater responsibility and career progression within the business.

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  • Chef
    Chef
    1 month ago
    £13.5–£14 hourly
    Full-time
    Croydon

    We are seeking a talented and dedicated Pub Chef to join our team, delivering high-quality, freshly prepared food that delights our guests. As a key member of our kitchen, you will uphold exceptional culinary standards, contributing to our reputation for amazing services and a high-quality offering. Key Responsibilities: • Prepare and serve excellent food in line with company standards and guest expectations., • Maintain impeccable food hygiene and kitchen cleanliness at all times., • Efficiently manage stock, ordering, and inventory to minimise waste and control costs., • Ensure full compliance with all food safety and health & safety regulations., • Operate effectively and maintain composure during peak service periods., • Collaborate on menu development, contributing to seasonal specials and innovative dishes., • Lead by example, fostering a positive working relationship with the front-of-house team to ensure an outstanding customer experience. What We're Looking For: • Proven experience as a Chef in a busy pub or hospitality kitchen environment., • Strong organisational abilities and excellent time management skills., • A genuine passion for crafting quality food and presenting it beautifully., • A reliable, hardworking individual who thrives as a positive team player., • Solid knowledge of HACCP principles and food safety procedures. Join our independent and expanding pub group where you can contribute to creating outstanding food that keeps our guests coming back. We offer excellent progression opportunities within a supportive and dynamic environment.

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