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Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Senior Quantity Surveyor Galldris Group Location: Radlett, Hertfordshire An exciting opportunity has arisen for a Senior Quantity Surveyor to join our team in Hertfordshire. To be considered, you will come from a Construction or Civil Engineering background. The Senior Quantity Surveyor will be responsible for administering the JCT Design & Build Contract in a professional and timely manner and the financial delivery of the Contract, including the control of cost and cash, and ensuring it is procured and delivered within budget. Management and leadership of trainees. Key Accountabilities to include but not limited to: • Achieve or exceed budgeted targets by looking for V/E opportunities, alternative methods of completing the works, and buying gains from S/C Procurement, • Ensure external valuations are submitted in accordance with the conditions of the main contract and that payments are received by the due date, taking full responsibility for the contract’s cash position, • Complete monthly CVR reports, ensuring they accurately reflect current position on-site and final profit projection, • Administer the main contract (and subcontract) conditions and identify and prepare timely contractual notices for all events, • Price and agree on all contract variations, in a timely manner whilst maximising our entitlement, • Understand bid and demonstrate a good working knowledge of contract at the Preconstruction Stage, • Procure supply chain orders in a timely manner that accurately reflects the scope works and administer same, accurately valuing, certifying, and issuing relevant payment notices, • Accurately re-measure works in accordance with the method of measurement and in a timely manner, whilst maximising our entitlement, • Achieve timely final account agreement on client and supply chain accounts, whilst maintaining strong working relationships, • Lead and manage trainee/junior surveyors, • Undertaking other duties as reasonably required from time to time by the line manager, • Comply with Company procedures Experience/Knowledge: • Experienced, skilled, qualified, and knowledgeable Senior Quantity Surveyor, • Experience in NEC & JCT form of contracts, • Proven ability to deliver a wide range of technically challenging projects to meet and exceed client expectations, • Experience in successfully implementing plans/projects on time and within budget, • Ability to effectively plan and manage budgets and resources, • Evidence of high levels of customer service and satisfaction, • Experience in successfully managing performance and providing constructive feedback, • A thorough working knowledge of current building legislation, • Demonstrates good understanding of the political structure and role of elected members, • Ability to work collaboratively both with own service and across other services Qualifications: • Degree in Quantity Surveying or similar technical qualification (HND HNC), • Working towards professional qualification status (MCIOB/MRICS) (desirable) Skills: • IT literate, • Excellent communication skills both verbal and written, • Ability to deal with clients & internal staff, • Ability to work on own initiative, • Excellent organisational and planning skills, • Management and leadership Interested applicants must be eligible to work legally in the UK. Should you feel you have what it takes to be successful in this role then we would love to hear from you. Employee referral scheme - refer a friend or family member to work for Galldris. Galldris is an Equal Opportunities employer and does not discriminate against any protected characteristic. Please note: We are not using recruitment agencies for this role. In the event of speculative CV submissions, no fees will be applicable.

At ArtiCAD (part of the SHD Group), we’re proud to be a fast-growing, multi-award-winning software company based in the heart of Watford. Our innovative CAD software, VR solutions, and online applications for kitchens, bedrooms, and bathrooms empower designers, retailers, and manufacturers to drive sales, manage installations, and deliver world-class customer experiences—online, in-store, and in the home. We’re big on culture, passionate about delivering results, and always looking for fresh ideas. If you’re commercially driven, strategic in your thinking, and thrive in building high-impact relationships, you’ll be a great fit for this position. You’ll be a key member of our Enterprise Sales Team, reporting to the Sales Director, and play a pivotal role in shaping and expanding our presence within the enterprise market. As our Enterprise Account Executive, you will drive growth by identifying, developing, and managing high-value partnerships with large organisations. You will oversee the entire journey from initial engagement to onboarding and account handover or ongoing management where appropriate, ensuring strong Enterprise sales and Supplier Partnership outcomes. You’ll leverage ArtiCAD’s innovative technology solutions to solve complex business challenges, helping major brands transform the way they design, sell, and deliver to their customers. Key Responsibilities: • Develop and execute a robust enterprise sales strategy aligned with overall company objectives, alongside the Sales Director., • Identify, target, and secure new enterprise customers through strategic prospecting, networking, cold outreach, events, and digital channels., • Build and manage a strong sales pipeline, collaborating with the Sales Director, throughout the end-to-end sales cycle., • Conduct discovery sessions to understand client challenges, goals, and technology requirements., • Develop and present tailored proposals and technology-driven solutions to C-level stakeholders and decision-makers., • Negotiate and close complex, high-value deals to meet and exceed revenue targets., • Identify and engage key stakeholders, including gatekeepers, influencers, and decision makers, to build strong relationships and effectively navigate complex organisational structures., • Deliver effective account management for core enterprise customers, including onboarding and coordination of production and development requirements., • Partner with the technical and product teams to craft bespoke technology solutions that address customer needs., • Support the creation of persuasive sales presentations and solution demonstrations., • Collaborate with marketing to design and execute campaigns that drive awareness, engagement, and lead conversion within target markets., • Lead corporate strategy workshops with prospects to explore innovation opportunities and map customer journeys., • Provide guidance, coaching, and collaboration support to other team members within the sales organisation., • Maintain accurate and up-to-date project records within the CRM, ensuring efficient processes are followed and the sales pipeline is effectively managed. Requirements: • 3+ years’ experience in technology or SaaS sales, within enterprise environments., • Experience from the Kitchen, Bedroom, Bathroom industry preferred., • Proven success selling to large organisations., • Strong understanding of the MEDDPPIC sales methodology and its application in managing complex sales cycles., • Strong track record of achieving or exceeding annual and monthly sales targets., • Exceptional communication, presentation, and negotiation skills., • Confident in engaging and influencing C-suite and senior decision-makers., • Proficient in CRM tools for pipeline and account management. What It’s Like to Work at ArtiCAD: • We’re collaborative and inclusive – you’ll always feel part of the team, • We care about community, regularly supporting charity initiatives and work experience schemes, • We champion innovation and bold ideas – your voice matters here, • We're committed to delivering an exceptional customer journey, • We encourage every team member to strive for their best self Benefits: • Company events, • Cycle to work scheme, • Electric Car Salary Sacrifice Scheme, • Employee Retail Discount Portal, • Comprehensive Private dental insurance, • Comprehensive Private medical insurance, • 25 days annual leave (+ Bank Holidays), this increases with length of service!, • OTE: £70,000 - £80,000

Sales Team Leader About the Company We are a rapidly expanding firm specialising in brand representation, marketing, and client growth solutions for some of the UK’s leading brands. Our culture is fast-paced, people-focused, and built around continuous learning and development. We believe in giving individuals the tools, mentorship, and opportunity to grow — from entry-level to leadership. About the Role As a Sales Team Leader, you’ll play a key role in driving sales performance, developing team members, and representing clients with professionalism and energy. You’ll lead by example — managing day-to-day operations, setting targets, and supporting your team to deliver outstanding results. This is a full-time leadership position ideal for someone with strong communication skills, a passion for people development, and a results-driven mindset. You’ll be hands-on in the field, motivating your team, refining sales strategies, and contributing to the company’s continued growth. Responsibilities • Lead, coach, and motivate a team of sales representatives to achieve and exceed targets, • Represent clients and build brand awareness across multiple platforms and events, • Deliver exceptional customer service and manage client relationships, • Conduct regular team meetings, performance reviews, and training sessions, • Analyse sales data to identify trends and improve performance, • Recruit, train, and onboard new team members, • Collaborate with senior management on business development and expansion plans, • Maintain a high standard of professionalism and brand representation Qualifications • Strong leadership and communication skills, • Proven experience in sales, team leading, or customer-facing roles, • A proactive, goal-oriented approach and the ability to inspire others, • Excellent organisational and problem-solving skills, • Resilience and adaptability in a fast-paced environment, • Previous experience in retail, customer service, or marketing is an advantage What We Offer • Comprehensive leadership training and one-on-one mentorship, • Fast-track career progression — we promote from within, • Travel opportunities across the UK and internationally, • Team events, networking dinners, and business conferences, • Weekly bonuses, incentives, and performance-based rewards With exciting expansion plans for 2025, we’re looking for ambitious, people-focused leaders ready to take ownership of their team’s success and drive growth within our organisation. Must be 18+ and eligible to work in the UK. Successful candidates will be contacted within 24–48 hours of applying.

Job Title: Heat/ Energy Network Manager Location: Borehamwood Reporting to: COO Salary: Competitive, dependent on experience Employment Type: Full-time, permanent About the Role A forward-thinking Block Management company is seeking a Heat/ Energy Network Manager to take ownership of their communal heat network operations across a growing portfolio of residential developments. This is a key role focused on delivering efficient, cost-effective, and regulatory-compliant heating services to residents. You’ll be the in-house expert on communal and district heat networks, ensuring systems run smoothly, energy billing is accurate, arrears are minimised, and customer queries are resolved with empathy and professionalism. This role involves both strategic oversight and hands-on collaboration with operations, finance, and external billing partners. Key Responsibilities • Oversee the reconciliation of energy usage and fuel costs, ensuring accurate resident billing, • Proactively manage and reduce heat account arrears through monitoring and engagement, • Oversee and coordinate third-party heat billing providers, ensuring high service standards, • Ensure all heat networks are compliant with Ofgem regulations, Heat Trust principles, and other relevant UK standards, • Develop operational risk controls and monitoring frameworks for heat systems, • Work cross-functionally with internal teams to resolve technical or service-related issues, • Lead on continuous improvements to system efficiency, reliability, and cost-effectiveness, • Provide exceptional customer service by addressing resident concerns and queries promptly and professionally About You Experience: • Proven track record managing communal or district heating systems, • Familiarity with energy billing, debt recovery, and financial reconciliation processes, • Experience working within regulated environments (e.g., Ofgem, Heat Trust compliance), • Prior experience collaborating across departments or with external contractors, • Background in residential block management, social housing, or building services is advantageous Skills & Knowledge: • Strong technical understanding of heat networks and performance monitoring, • Confident working with regulatory requirements and billing platforms, • Excellent numeracy and Excel skills, • Clear, professional communicator able to translate technical terms into user-friendly language, • Strong analytical and problem-solving skills Attributes: • Highly organised, methodical, and detail-oriented, • Customer-focused and empathetic, • Calm and resourceful under pressure, • Positive and collaborative team player Additional Requirements: • Ability and willingness to travel regularly to sites across London, • Flexibility for occasional out-of-hours work if required, • Right to work in the UK Why Join Us? This is a fantastic opportunity to join a dynamic, growing Block Management company known for its meticulous approach, customer-first culture, and commitment to compliance and innovation. You’ll have the autonomy to shape and optimise a key operational area, working alongside experienced colleagues in a supportive and forward-thinking environment.

OVER VIEW Nirvana Brands is a distributor and Manufacturer of latent brands by leading international fragrance companies. Currently we work with the following brands: GUY LAROCHE, PALOMA PICASSO, ROLLING STONES, SARAH JESSICA PARKER, LAURA ASHLEY, ANTONIO BANDERAS AND SHAKIRA. JOB PURPOSE As part of the Operations team, reporting to the Head of Operations you'll have the responsibility of implementing production planning activities for intermediates and finished goods, ensuring that efficient production plans are created, maintaining agreed stock levels. You will be actively involved in sourcing decisions for product and components. KEY DUTIES AND RESPONSIBILITIES • Working with 3rd Party Manufacturers, create a production plan that is executable and follows productivity and service targets, ensuring that Supply Chain, inventory and obsolescence metrics meet company targets., • Analyse production requirements and production capacity to ensure customer response times and product availability are met., • Track and review customer orders from production through to delivery., • Build relationships with strategic partners and teams such as Customer service, 3rd party manufacturer, Quality, and logistics including warehousing and transport., • Resolve or escalate supply issues by working with team members. Manage exceptions., • Share best practices and ideas with your team; involve teams to achieve the most efficient ways of working., • Help develop training programs, manuals, and methods of implementation to assure stable and best-practice execution of end-to-end planning., • Be responsible for Global Forecast ensuring market & customer forecasts meet the aligned Sales targets, • Lead the Sales & Operations planning process REQUIREMENTS • Bachelor’s degree in supply chain, Operations Management, Business Administration or equivalent., • 2-3 years’ experience in supply planning role.Knowledge of Production Planning, Inventory Management, Capacity Analysis, Demand, Supply, and Supply Chain best practices., • SAP or equivalent ERP Expertise, • Experience in the Beauty industry is a plus, as is;, • Knowledge of or experience in product and packaging development, • 6 sigma / lean Yellow or Green Belt preferred., • Knowledge of or experience in Procurement practices.

Our client is looking for a skilled Assistant Aftersales Manager for their site in Edgware. Must have experience managing a team and a proven customer service skill set. Overview: Seeking an experienced and motivated Assistant Aftersales Manager to join the team. As the Assistant Aftersales Manager, you will be responsible for assisting the aftersales operations of their company, ensuring customer satisfaction and driving sales growth. This is a key leadership role that requires excellent communication, organizational, and sales management skills. What they’re offering: -Working hours: 7:00am- 5:00pm (Flexible) • Basic £38,000 - £42,000, • 33 days annual leave, • OTE £52,000 per annum, • Full Time/Permanent, • Monday - Friday + 1 in 3 Saturday mornings Responsibilities: -Develop and implement strategies to maximize aftersales revenue and profitability • Assist manage a team of aftersales staff, providing guidance, training, and performance evaluations -Monitor and analyse key performance indicators (KPIs) to identify areas for improvement • Ensure efficient and effective handling of customer inquiries, complaints, and warranty claims -Collaborate with other departments to ensure seamless coordination of aftersales activities -Develop and maintain strong relationships with customers to promote loyalty and repeat business -Implement upselling techniques to increase revenue from aftersales services -Stay up-to-date with industry trends and advancements in aftersales practices -Utilize software systems to track customer interactions, sales data, and service history -Maintain a high level of professionalism and phone etiquette when interacting with customers Experience: • Previous experience in aftersales management or a similar role, • Strong sales background with a track record of achieving targets, • Excellent organizational skills with the ability to prioritize tasks effectively, • Experience in upselling techniques and strategies, • Proficient in using software systems for customer relationship management (CRM) and sales tracking, • Exceptional communication skills, both verbal and written, • Demonstrated ability to lead and motivate a team If you are a results-oriented professional with a passion for delivering exceptional customer service, we encourage you to apply. Join the team as the Assistant Aftersales Manager and contribute to the success of our company.

Are you an experienced Team leader looking for a new challenge within a business that is forward thinking and rapidly growing? We are recruiting for an award winning client that offer great benefits, career progression and most importantly a great working culture! Your role • Ensure the team consistently delivers high-quality service to customers and drivers., • Monitor and uphold standards of accuracy and professionalism across all communications., • Act as the escalation point for internal teams, stakeholders, customers, and third parties., • Champion the customer service journey across departments, ensuring seamless handoffs and consistent care., • Lead with empathy, prioritising team wellbeing and engagement., • Coach team members to excel across all communication mediums., • Deliver inspiring inductions and contextual new starter training., • Provide ongoing training in processes, systems, legislation, and product knowledge., • Identify and nurture talent within the team, encouraging growth and development., • Deliver constructive feedback and set SMART objectives for individuals and the team., • Conduct monthly 1-2-1s to review progress, celebrate achievements, and identify development opportunities., • Build strong relationships with stakeholders including customers, ADMs, Supervisors, Resolutions, suppliers, and partners., • Share best practices and encourage collaborative problem-solving across teams. Key Skills • Proven leadership in a customer service environment., • Strong coaching and mentoring capabilities., • Excellent communication and interpersonal skills., • Strategic thinker with a continuous improvement mindset., • Ability to manage escalations and resolve complex issues., • Passionate about delivering exceptional customer experiences., • Comfortable challenging the status quo to drive innovation.

Job Title: Aftersales Manager Location: Colindale, NW9 Salary: Up to £65,000 + bonus - OTE Up to £90,000 + company car An enticing role awaits an experienced Aftersales Manager in Colindale, NW9. This position offers a competitive salary of up to £65,000, with the potential to earn up to £90,000 including bonuses. Additionally, a company car is provided, ensuring you travel in comfort and style. For those considering relocation, our client is committed to making the transition seamless. They are offering up to £5,000 in relocation costs and will cover your rent for the first 12 months, allowing you to focus on excelling in your new role without the stress of immediate financial burdens. The employer is a well-established motor retailer with a reputation for excellence. They are seeking a seasoned Aftersales Manager to lead their large dealership’s aftersales department, which boasts 22 bays. This is a chance to bring your expertise to a thriving business and make a significant impact. The ideal candidate will have substantial experience in managing a large aftersales department. Proven leadership skills and the ability to run a high-performing team are essential. A deep understanding of aftersales processes, customer service excellence, and the ability to drive profitability are key components of this role. This position is perfect for a professional who thrives in a dynamic environment and is looking to take their career to the next level. The successful candidate will be joining a supportive and forward-thinking team, where their contributions will be valued and rewarded. If you have a track record of success in aftersales management and are ready for a new challenge, this role offers the perfect blend of professional growth, financial reward, and personal satisfaction. Embrace this chance to elevate your career with a respected motor retailer in Colindale.

JLB are delighted to be working exclusively with British Dressage to lead the search for a new Head of Operations. This is a full time position based in Meriden, and reports directly into the the Chief Executive. About BD British Dressage (BD) is the National Governing Body for the Olympic and Paralympic sport of dressage. They offer competitions and training opportunities for riders at all levels, from grass roots to elite level. An exciting opportunity has arisen to join their senior management team as Head of Operations, based at their head office in Meriden, working on a hybrid basis. What You'll Do This pivotal role is responsible for the day-to-day management of BD’s operations, ensuring the organisation runs smoothly and efficiently. As a member of the senior management team, the Head of Operations will report to the Chief Executive and will provide oversight to the key business functions and assume line management responsibilities of the IT team. As Head of Operations, you will lead the development and implementation of robust operational and HR policies and procedures that align with the organisation’s strategic goals and legal obligations. You will oversee internal processes and performance frameworks to ensure that British Dressage operates efficiently and effectively, while fostering a culture of continuous improvement. This includes managing recruitment and onboarding of staff members and ensuring compliance with the staff development and performance management schedules and systems. You will also be responsible for coordinating office facilities, IT systems, and supplier relationships, ensuring that the infrastructure supports the evolving needs of the organisation and its members. In addition, you will ensure compliance with all relevant regulations, including health and safety, data protection, cyber security, and risk management. A key part of the role involves championing effective communication and collaboration across departments and stakeholders, both internally and externally. You will play a central role in driving innovation and operational excellence, identifying opportunities to enhance efficiency through technology and process improvements, while maintaining the highest standards of business governance and service delivery. Who You Are BD are looking for a dynamic and experienced leader who can inspire and motivate teams, drive operational excellence, and uphold the highest standards of business governance and customer service. The successful candidate will be equally comfortable working at both strategic and operational levels, with a proven track record in managing complex projects and multi-stakeholder environments. An effective team player, you will be a motivated self-starter, who is equally adept at working independently. Excellent communication skills are essential, with the ability to build strong professional relationships. JLB are working exclusively on behalf of British Dressage to appoint a Head of Operations. All direct applications and CV's will be forwarded to JLB. If this role is of interest, then please press the apply button and include a copy of your CV.

New Business ITSM Sales Executive / ITSM Solutions Sales IT / MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 £80,000 + commission About the Role Were seeking an experienced New Business Solutions Sales Executive with a proven track record in ITSM solutions sales , software integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration, and position our services as a trusted extension of their IT operations. This is an opportunity to join a rapidly growing international organisation and play a pivotal role in expanding our footprint within the ITSM and MSP ecosystem. Key Responsibilities New Business Development & Lead Generation Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM / MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn Sales Navigator). Solution Sales & Deal Management Lead discovery sessions to uncover client pain points around ITSM, integration, and automation. Deliver solution-oriented demos and workshops , aligning our services to customer use cases and business outcomes. Navigate complex, multi-stakeholder sales cycles with precision and persistence. Own the full sales cycle from prospecting and qualification to negotiation, close, and successful handover to the delivery team. Position our solutions as strategic, outcome-driven partnerships that enhance efficiency, visibility, and automation for clients. Industry Expertise & Collaboration Stay current with trends in ITSM platforms (ServiceNow, BMC, Freshservice, Jira Service Management, etc.) , integration tools , and service automation technologies . Share market insights and customer feedback with internal teams to shape go-to-market and product strategies. Collaborate cross-functionally with Marketing, Product, and Partner teams to align campaigns and customer success efforts. Maintain accurate pipeline and forecasting data using established CRM and reporting processes. What Were Looking For Required: A HUNTER!! ITSM industry new business experience is a must. You will have an engaging personality and solution expertise. Understanding user experience to put together the building blocks for success service design. Proven experience in new business lead generation and solution sales within ITSM, IT services, or MSP environments. Demonstrated success selling ITSM or automation-based integration solutions (e.g., ServiceNow, Jira, or similar). Strong understanding of managed services , outsourcing models , and recurring revenue sales structures. Experience managing complex B2B sales cycles involving multiple stakeholders and technical evaluations. Excellent communication, presentation, and consultative selling skills. Self-starter mentality with a strong ownership mindset and bias for results . Domain knowledge of ITSM frameworks (ITIL, SIAM, etc.) . Understanding integration platforms, automation tools , or workflow orchestration solutions. Experience of selling into MSPs or enterprise IT service teams, or, reseller experience . Additional Information HQ based in Finland initial onboarding includes a 1-week induction and culture immersion at our Finnish headquarters. Global offices located in London, Finland, USA, and Germany . Collaborative, innovative environment with a focus on professional growth, autonomy, and shared success. TPBN1_UKTJ

Head of Business Development (Hybrid) Located – Field Based with regular office visits to Watford or Coventry Competitive salary and bonus potential + more! Closing date: 3rd December 2025 Corona Energy is a leading independent supplier of gas and electricity to UK businesses. We currently serve around 13,000 customers, representing 14% of the industrial and commercial gas market. At the heart of our business is our people — and we are proud to be recognised for delivering outstanding service, building inclusive teams, and creating opportunities for growth and develop. About the role: As the Head of Business Development , you will lead a sales team of Senior Business Development Managers (SBDMs) to drive growth in the corporate business sector. You will be responsible for building strong relationships with end users and third-party intermediaries (TPIs), ensuring robust governance over operational risk, and strategic business development activities aligned with the company’s growth ambitions. This is a leadership sales role with significant responsibility for shaping Corona’s commercial success. Our values & behaviours Our people are at the heart of everything we do. These values guide our culture, drive our decision-making, and help us deliver exceptional service: • Customer First, • Impactful, • Empowered, • Forward Thinking Role responsibilities • Lead and grow the corporate business sector in line with strategic targets., • Partner with the Head of Sales & Marketing to build proposals and market strategies that support company growth., • Ensure SBDM relationships are developed, maintained, and optimised for maximum profitability., • Maintain a full understanding of operational risks and ensure an incident-free working environment., • Analyse P&L fluctuations, communicate drivers to the team, and act accordingly., • Support the rollout of new products and services to the customer base., • Ensure SBDMs manage the full process of contract transfer, ensuring documentation meets all SODA requirements., • Collaborate across all departments to support revenue growth, efficiency improvements, and escalation of key issues to the Leadership Team., • Provide interaction and support to Macquarie’s trading team., • Continuously review and improve processes, identifying innovative solutions., • Manage weekly KPI reporting, budget tracking, and performance insights, highlighting potential risks to targets., • Lead PMR processes and personal development plans for SBDMs., • Perform any other reasonable duties as defined by management Skills & Experience • Strong experience in sales process management., • Proven track record in high-level sales and business development., • Excellent communication and interpersonal skills., • A strong team player with proven leadership capability., • Extensive account management experience., • Gas and electricity market experience (essential)., • Strong relationship-building skills with a demonstrable history of success., • Ability to work to sales targets and manage budgets effectively., • Commitment to equal opportunities. Benefits package offered: • Competitive salary and commission, • Performance-based profit share bonus, • Enhanced pension scheme, • Generous annual leave, • Private medical insurance, life insurance, income protection and dental, • Electric car salary sacrifice scheme, • Day off on your birthday, • Free breakfast, snacks, and fruit in the office, • Free parking and a modern, community-focused office, • Access to an online learning platform and career development support, • Legendary company parties and a vibrant workplace culture At Corona Energy, we believe that diversity and inclusion are essential to driving innovation and discovery. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of their background, identity, or personal circumstances. We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences. As a Disability Confident Employer, we ensure that everyone can apply and be part of our recruitment processes and so we will make reasonable adjustments if you need them.