Customer service team lead jobs in PortsmouthCréer des alertes d'emploi

This organisation is transforming how businesses manage IT assets for remote and distributed workforces. Its Direct-to-Desk (D2D) service is central to that shift, simplifying joiner, mover and leaver processes through automated, end-to-end IT delivery. The Role As Sales Director for D2D, you will set the strategy and direction for one of the organisation’s most important growth areas. This is a senior leadership role focused on building and developing a high-performing sales team, driving sustainable growth, and shaping how the D2D proposition is positioned in the market. There is no individual sales quota. Success is measured by team performance, strategic execution, and market impact. You will work closely with the executive team and play a key role in wider business transformation. What you’ll do • Own and deliver the sales strategy for Direct-to-Desk, • Build, lead, and develop a high-performing sales team, • Drive collaboration across marketing, product, operations, and customer success, • Develop strong relationships with enterprise clients and partners, • Support and enable C-suite level selling What we’re looking for • Proven experience leading B2B sales teams, ideally in tech or service-led environments, • Strong strategic and commercial capability, • Comfortable operating at C-suite level, • A collaborative, hands-on leader who thrives in a high-growth environment Salary up to £100,000 - £110,000 + Bonus

We have a fantastic opportunity for an experienced Autocentre Manager to join our friendly team. The ideal applicant will have a minimum of two years relevant experience as a successful Autocentre Manager with excellent customer service skills, a desire to succeed and the ability to develop and drive a successful team. In return, our Autocentre Managers are offered exceptional earning potential, a good bonus scheme, great training and promotional opportunities and excellent working practices. We are offering a competitive salary along with an unrivaled bonus scheme. On average our branch Managers earn bonus of around £15,000 per year, some achieve £25,000 or more! Current manager bonus structure quotes: Autocentre Manager who has been with the Company for over 16 years: It is structured fairly. Definitely achievable for the right person.The key is drive. Its how you adapt yourself.You get what you put in. Autocentre Manager who has been with the Company since 2012: It is brilliant! Its a good structure, based on what you put out the door I earnt more in bonus than flat pay." We would consider applications from exceptional Workshop Controllers or Parts Advisors who have the relevant experience and aspirations to develop their careers. Our Autocentre Managers are our role models who lead and motivate their teams to achieve, and exceed, realistic targets that generates shared benefits for the branch as a whole, and ultimately ensures customer satisfaction throughout. Customer satisfaction is of paramount importance to our business and your ability to communicate effectively with our clientele will contribute to generating new and repeat business which will enhance the overall profitability and success of our (your) branch. Our Autocentre Managers are responsible for: Promoting and maintaining the Company image, acting as a brand ambassador. Delivering outstanding customer service. Maximising volume to ensure profit and financial targets are met Co-ordinating and controlling the work of Autocentre staff, offering assistance and support as required Ensuring the security of stock and monies, being accountable for any losses Maintaining company house-keeping standards. Salary: Negotiable DOE Hours: 48 hours per week (8.30-5.30 Mon to Fri & 8.30-5 Sat) Benefits: The Potential for up to 44 days paid leave (including bank holidays) Competitive Salary Outstanding Bonus Structure Career Development Opportunities Training at our IMI approved Training Academies (Strood/Reading) Uniform Company Discount NOW: Pension Scheme Mr Clutch is a national Autocentre network and is recognised as the leading clutch, brake, service, cambelt and MOT provider, with over 40 Autocentres throughout the UK and we look forward to welcoming you to our successful teams! TPBN1_UKTJ

Position: Project Manager Job ID:1799/65 Location: Portsmouth Rate/Salary: £45000 Benefits: Good Benefits with this position Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Project Manager Typically, this person will youll take ownership of the full project lifecycle, ensuring projects are delivered efficiently, professionally, and with customer satisfaction at the heart of every decision. You will be managing a dynamic portfolio that usually includes a few large scale projects alongside multiple medium, and some smaller remedial works to existing systems. You will be working with two Project Managers and a Project Coordinator. HSB Technicals client is an established and well-regarded business entity. Duties and responsibilities of the Project Manager: You will: Coordinate and manage all aspects of project delivery, from initiation to closure Create detailed project plans, manage resources, and pro-actively address risk Ensure projects are delivered on time, on budget, and to contract specifications Work directly with a small team of experienced Engineers to deliver solutions that meet deadlines and exceed expectations Collaborate with cross-functional teams and supply chain partners to achieve project goals Lead health, safety, and environmental compliance for all project activities Build strong relationships with clients, suppliers and internal stakeholders to deliver exceptional service Navigate project durations ranging from 6 weeks to 6 months, with engineering hands-on time varying between 2 days and 12 weeks, depending on complexity, supplier lead times, and customer requirements Be in integral part of the business, leveraging your knowledge and experience from quote to commissioning and everything in between Qualifications and requirements for the Project Manager: An experienced Project Manager, ideally with an engineering or industrial installation background. Full Driving Licence An industry-recognised Project Management qualification is also preferred This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role. TPBN1_UKTJ

Head of Software Services Salary: from £90, 000 plus benefits, (pension (7% contribution), 25 days holiday & life insurance)) Location: Hybrid, Portsmouth We are looking for a Head of Software Services to join our Digital business. We provide, through Sirius Digital, bespoke, robust and high-performance software to meet and exceed user requirements. We specialise in Software Engineering, Modelling & Simulation, Robotics & Autonomous Systems, Synthetic Environments, and AI & Machine Learning (ML). Our team provides, adaptable and highly skilled capability, with a range of specialities to ensure that the right techniques are used to solve your problem. The Role: As Head of Software Services you will be accountable for the P&L of all projects delivered through software teams and help inspire teams to achieve customer focussed excellence. Your role will also be to develop the partnering with senior stakeholders within Sirius Digital and Sirius Analysis colleagues, enhancing collaboration, definition and understanding of services across the group. With a commercial mindset, you will be responsible for client relationship management and work externally with our clients to build the pipeline and shape As part of the leadership team of Sirius Digital you will work with the technical director and Head of P3MO to supports Sirius Digitals continued growth and evolving it capability in line with its strategy. Responsibilities will include: In this role, you will have end-to-end accountability for delivering complex service contracts, ensuring our clients achieve the outcomes that matter most. Oversee software engineering programmes and projects, ensuring alignment with client needs and business objectives. Lead and own all aspects of service delivery, including contract performance and reporting. You will lead on shaping strategic client relationships and work within Heads of Capability across the group to manage the pipeline and enhance service offerings to meet market needs Reporting into the board on financial and operational performance and risks, ensuring delivery of business outcomes. Overseeing the end-to-end bid process for Digital, from identifying opportunities to submitting proposals, including bid architecting and submission detailed proposals (bids) As part of the Engineering management function supporting all workforce planning activities. About You: You will bring proven experience of leading major software engineering programmes, ideally within the defence sector. You should demonstrate strong commercial judgement, exceptional relationship-building skills, and the ability to inspire and motivate senior stakeholders and diverse teams alike. You should have: Experience in delivering as part of leadership team within a consultancy environment. Extensive experience in software engineering, with a proven track record of leading complex defence programs and delivering high-impact solutions. A demonstrable track record in delivering large-scale software engineering programmes in areas such as Autonomous Systems or Modelling and Simulation. Strong experience managing complex service contracts and governance. Proven ability to build and sustain trusted senior client relationships. Proven experience in successfully managing complex programmes with multi-disciplinary teams of technical experts. Experience leading successful bid campaigns Commercial acumen with experience driving revenue, growth, and profitability. Leadership skills to develop and inspire teams in dynamic environments. Have practitioner experience in a relevant sector. Have strong communication, presentation and written skills. Be organised and able to work under pressure with minimal supervision. Highly motivated professional who strives to deliver ahead of targets. Be a trusted self-motivated individual who can perform when working as part of a team or when acting independently with support from colleagues. Be able to travel to different sites across the UK. Eligibility for UK Security Clearance (SC level). Qualifications: APM or equivalent project management qualifications with substantial knowledge of agile project management Degree-level qualification in a relevant engineering, science, or technology discipline What we offer We offer a combination of mentoring and internal and external training opportunities, with specialist sector organisations and in-house courses. You will have exposure to subject matter experts and additional online learning packages. The role comes with a competitive benefits package including pension (7% company contribution), additional holiday purchase options, private health care, life assurance and electric vehicle scheme Other Requirements: Candidates must have an existing right to live and work in the UK. Candidates will need to undergo an internal BPSS check prior to gaining site access. Candidates will also need to either hold a current SC clearance or be willing and eligible to undergo a Security Clearance check (SC level) upon starting their employment with the company. To gain SC clearance you will normally need at least 5 years UK residency. TPBN1_UKTJ

You will lead a team dedicated to exceptional customer service while ensuring a great shopping experience. Ideal candidates will have supervisory experience in a retail environment and embody inclusivity and support values.

A leading fire and security company in Portsmouth is seeking a Lead Fire & Security Engineer to oversee maintenance and service delivery.You will provide technical leadership and guidance to the engineering team while ensuring compliance and customer satisfaction.Ideal candidates should have a stron

Assistant Manager - Fashion Retail | Portsmouth Salary: Up to £33,000 + Exceptional Benefits Are you ready to step into the fast-paced world of fashion? We're on the hunt for an enthusiastic, driven Assistant Manager to join a fashion store in the vibrant Portsmouth. This is your chance to be part of a brand renowned for its style, quality, and exceptional customer experience. In this role as Assistant Manager, you'll take charge of the store's daily operations, leading a passionate team to deliver world-class service, exceed sales targets, and create an unforgettable shopping experience. If you're a natural leader with a flair for fashion, this is the opportunity to make your mark in a thriving, high-energy environment. Why This Role Rocks: Lead a High-Performance Team: Motivate, inspire, and empower your team to deliver an outstanding customer journey. Drive Sales & Achieve Success: Smash targets, track KPIs, and implement strategies to ensure your store is always ahead of the curve. Influence the Customer Experience: From stock management to visual merchandising, you'll shape the shopping experience that keeps customers coming back. Career Growth: With endless opportunities for progression, this role is your launchpad to an exciting career in fashion retail. Key Responsibilities for the Assistant Manager: Inspire & Lead: Foster a positive, vibrant, and high-energy atmosphere for both customers and staff. Boost Sales: Lead by example to hit and exceed sales targets while driving the overall store performance. Master Store Operations: Oversee everything from stock management to merchandising, ensuring every detail reflects the brand's luxury image. Champion Customer Service: Ensure your team delivers exceptional service at every touchpoint, creating loyal, happy customers. Analyze & Improve: Use data to stay on top of KPIs and sales performance, driving continuous improvements across the business. What We're Looking For in an Assistant Manager: Retail Leadership Experience: Ideally from a fashion or accessories background, with a proven ability to manage teams and exceed targets. Sales-Driven & Results-Focused: You know how to drive performance, manage budgets, and hit financial goals. Passion for People: You're a natural leader who thrives in motivating and developing a team, with a focus on exceptional customer service. Ambitious & Energetic: You're eager to take your career to the next level and be part of a growing, dynamic brand. What We Offer: Competitive Salary: Up to £33,000 plus fantastic benefits. Career Development: Opportunities for growth and progression within a global, fashion-forward brand. A Fun & Inspiring Work Environment: Join a brand that values creativity, energy, and a passion for fashion. Ready to take the reins and lead a top-tier fashion team in one of the most iconic locations in Portsmouth? If you're passionate, ambitious, and ready to make an impact, we want to hear from you! Apply Now with your updated CV and start your next exciting adventure in fashion retail! BH34997 TPBN1_UKTJ

A popular food retailer is seeking a Shift Manager in Portsmouth.You will lead a team dedicated to exceptional customer service, ensuring that customers have a great experience whether shopping in-store or online.Responsibilities include team motivation, product preparation, and maintaining shop sta

You must be data centric, motivating and contribute, alongside other Team Leads to build a cross collaborative and skilled team with focus on customer service excellence, alignment to relevant KPI’s and learning and development. The Customer Support Team Lead will be responsible for improvements i

As an Customer Service Team Leader, you will lead and develop a team of Alarm Receiving Centre (ARC) Advisors, ensuring the smooth running of our 24/7 operation and upholding the highest standards of customer safety, service, and operational excellence. Team Leadership & Coaching. Lead, motivate

We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Location: Newcastle NE12 8BUContract: Full-timeSalary: £30,000 per annum + 10% OTE (quarterly bonus)Night Shift Allowance: £6,400 per annum (paid monthly, takes annual salary up to £36,400)Hours: 37.Shift Pattern: Rotational 4 shifts per calendar week, including weekendsTypical Night Shift Hour

A leading fragrance retailer in the UK is searching for a Store Manager to take accountability for the store's operations and lead a diverse team. You will be responsible for meeting sales targets, coaching staff, and providing exceptional customer service. Join a team that values talent, passion, a

The role involves overseeing daily operations, motivating the team, and ensuring exceptional customer service. The position offers industry-leading discounts, complimentary cooking classes, and an annual salary review.

A leading cinema chain in Greater London is seeking a General Manager to lead a vibrant and friendly team and enhance the cinema experience. This role requires a passionate leader who inspires the team to deliver exceptional service while ensuring operational excellence and profitability. The ideal

You will drive sales, ensure quality service, and lead a team. A leading pizza brand in Greater London is seeking a Pizzeria Manager to be a commercial leader. The perfect candidate is a natural leader, creative, and autonomous.

A leading food retailer is seeking a Shop Manager to lead a team in delivering excellent customer service and maintaining high standards. This position involves team leadership, recruitment, food preparation, and ensuring a clean and welcoming environment.

A leading retail company in the UK is seeking a passionate Shift Lead for their Food section in Liverpool One. Candidates should demonstrate strong customer service skills and be adaptable to various store needs. The position involves motivating the team, enhancing the customer experience, and ensur

Candidates should have experience in a customer-facing role and demonstrate team leadership skills. A retail pharmacy chain in Greater London is seeking an Assistant Manager to lead and inspire their team at Boots Opticians. The role involves managing various store operations, including customer ser

This is an exciting opportunity for a Store Manager to join a supportive team at Regatta in the UK, where you'll lead a team to deliver exceptional customer experiences. The role involves motivating team members, displays and product knowledge, and ensuring operational efficiency while being part of

In this role, you will lead a team to provide exceptional customer service while managing store performance and community relationships. A leading grocery retailer in Worth, England is looking for a passionate Store Manager to oversee the daily operations of their store. Ideal candidates will have e

You will lead a team to deliver exceptional customer experiences and oversee department operations to ensure top-notch service quality. A leading hotel chain in Longfield, United Kingdom, is seeking an experienced Food & Beverage Supervisor. A minimum of 5 years in a similar role is required, along

A leading charity organization is seeking a Team Leader for the Witness Service at Croydon Crown Court. This on-site role involves managing, motivating, and developing a team of volunteers who support witnesses through the criminal justice system. The ideal candidate will possess strong management a

In this role, you will work closely with the Store Manager to develop team members, provide exceptional customer service, and ensure operational excellence. You need strong leadership and communication skills to inspire your team and align with the company's vision. A leading footwear and apparel br

A leading home improvement retailer is seeking a Sales & Service Team Manager to lead teams and enhance customer service. The ideal candidate will have a passion for customer experience and team leadership. You will oversee store teams, foster a high-performing and inclusive environment, and develop

A leading UK retailer is seeking a Team Manager in Food to drive sales and service excellence on the shop floor. In this frontline leadership role, you will coach a team to achieve exceptional availability and customer satisfaction against commercial targets. If you are ready to inspire and lead a h

A leading food service provider in Greater London is seeking a dedicated individual to ensure financial success and excellent customer service. Ideal candidates will have strong supervisory experience and a passion for food service. The role involves managing a team, maintaining high safety and hygi

Responsibilities include guiding team members, optimizing commercial performance, and delivering exceptional customer service. A leading retail organization is looking for a skilled Store Manager for its location in London. Candidates should have experience in team development and strong communicati

A global financial services firm is seeking a Senior Service Designer to improve customer experience through strategic service design. Key responsibilities include leading design initiatives and collaborating with stakeholders to enhance customer journeys. This home-based role requires expertise in

A leading charity organization in London is seeking a Lead Manager for the Individual Placement Support Team. This role involves leading the delivery of services supporting vulnerable individuals, managing delivery teams, and promoting employment within clinical settings. The ideal candidate will ha

A leading food service provider is seeking a dedicated individual in Greater London to manage a team and ensure financial success while maintaining high service and hygiene standards. Ideal candidates should possess strong supervisory experience and a keen passion for the food service industry.

The successful candidate will lead a dedicated team, enhance customer service, and manage sales to maximize profits. Ideal candidates should possess strong leadership qualities and team management experience.

Join a forward-thinking company as an Autocentre Manager, leading a dynamic team in the UK's largest automotive service provider. If you're passionate about leadership and customer satisfaction, apply today and be part of an inclusive workplace that values diversity. This exciting role offers the ch

A leading building materials distributor is seeking a Warehouse Manager to oversee the warehouse team and ensure outstanding customer service.

A leading UK retailer is seeking a Team Manager in Food to lead and develop the shop floor team. This role requires a commercially sharp individual with a proven leadership track record, responsible for driving sales and delivering exceptional customer service. Ideal candidates will thrive in a fast

A leading business services company in Greater London is seeking a Service Team Leader to support operations at the Mitcham branch. You will manage drivers, enhance customer service quality, and provide staff development. Ideal candidates will have leadership experience, a valid UK driving licence,

A popular food retail company in the UK is seeking a Shop Manager to lead and motivate a team, ensuring a fast and friendly customer experience. You will be responsible for delivering outstanding service across various channels including in-shop, delivery, and drive-thru. Ideal candidates will have

A leading supermarket chain is looking for a passionate Store Manager in Devon and Torbay. This role requires experience in food retail, strong leadership skills, and a dedication to enhancing store performance and community engagement. Responsibilities include developing strategic initiatives, resp

A leading digital marketing and management firm is seeking a Home Manager to ensure high-quality service and inspire a supportive environment. The ideal candidate will have proven experience in care management, strong leadership skills, and relevant qualifications. Responsibilities include managing

A reputable social enterprise is seeking an Ergonomic Team Lead to manage their team and ensure exceptional customer service for clients. This fully remote role, with occasional training in London, demands strong organisational skills and previous customer-focused management experience. The ideal ca

A leading cosmetics retailer in the UK is seeking a passionate Store Manager to lead a team dedicated to exceptional customer service. In this role, you'll inspire your team to create memorable customer experiences while driving sales growth through strategic initiatives. The ideal candidate possess

A leading motorway service operator in the UK seeks a Supervisor to join their team. Ideal candidates will have prior experience in retail or catering, a passion for customer service, and ambition for management progression.

A growing hospitality group in London is seeking an experienced General Manager to oversee restaurant operations and ensure excellent customer service. The ideal candidate will lead and inspire a high-performing team, achieve sales targets, and maintain food quality and safety standards.

You will lead the store in the absence of the Store Manager and ensure your team delivers outstanding customer service. Responsibilities include managing cash processes, monitoring stock, and motivating team members. Join a diverse team committed to growth and inclusion.

You will lead a team, ensuring high levels of customer satisfaction while driving business performance. A leading automotive service provider is seeking a Centre Manager in Lancashire. The successful candidate will possess strong leadership skills and experience in achieving customer satisfaction.

A retail company is seeking a Store Manager to lead operations in Guildford, focusing on maximizing sales and delivering outstanding customer service. Ideal candidates will have strong leadership skills, management experience in retail, and a commitment to customer satisfaction. Responsibilities inc

The successful candidate will have a strong background in retail management, with responsibilities including team leadership, financial oversight, and ensuring the highest standards of customer service. A retail company based in Ealing is seeking a dynamic Store Manager to lead a small team and driv

A leading service design platform is seeking an experienced Service Designer to shape customer experiences across various channels. The successful candidate will develop comprehensive service strategies and collaborate with cross-functional teams to deliver exceptional service experiences. This role