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NATS is the UK's leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe. Salary: £69,321.79 - £92,429.04 Closing Date: 20/11/2025 Job Purpose/Overview Responsible for the Technology (Technical) Solution Design for a specific Service or Assets that make up the service. Leading and Managing the Technical Solution Design elements as part of the Overall Service Design Pack for the Service. Other Duties Include • Within the NATS SI Framework, responsible for the end-to-end Technical Design of a large-scale technology area with potential safety critical elements within the Service Design organisation to both its Programme and Service Operations customers and stakeholders., • Leads the creation, review and maintenance of the Service Design process for operational methods, procedures, facilities and tools. Ensuring they meet the strategic requirements of the business (Enterprise & Business Arch (STPL) Level 6)., • Responsible for Technical Design for a Service and or Asset group supporting the Service Designer in meeting their accountabilities for their Service Design components., • Review and approve High Level and Low-Level Technical Designs. Approve "exceptions" identified in Low Level Designs for underpinning capabilities and prepare submissions to the relevant design governance mechanisms. (Enterprise IT Governance (GOVN) Level 5)., • Impact assess Operational Change Requests to ensure changes are within the Design Envelope and escalate through the Design Processes were not. (Business Risk Management (BURM) Level 6)., • Provide Technology Design representation across the service and wider with a knowledge of each of the systems and assets that make up the system/thread. Dimensions, • Direct Reports:Up to 8 direct line reports and up to 12 indirect tasks related activity reports as part of virtual teams., • Total Direct and Indirect Reports:Up to 20 employees., • Financial:No direct financial accountabilities but significantly influences Programme delivery budget through cost effective and timely Design decisions., • Complexity:The post is subject to overall guidance from the Head of Service Design and Service Designer and will involve complex Service design and stakeholder management and including internal/external customers/service providers., • Scale: The role will be leading a large-scale Technology area but with limited Safety critical elements or taking a senior role within a Technology area with significant Safety critical elements., • Stakeholder Management:This post will require a high degree of experience in management Senior Stakeholders from across the Business up to and including Director Level. Ability to understand their Stakeholder needs and how and when to influence them to achieve support for the Service Design decisions required. Autonomy, • The ability to identify Design issues and challenges before they impact project or service delivery as well as any corrective change actions required. Be able to coordinate disparate teams to tight timescales with little or no additional support., • Expected to apply own judgement and expertise to determine the course of action required to resolve complex Technical (Technology) Design decisions within the Design Governance processes. Determines when issues should be escalated to a higher level. Job Scope, • The job of Technical Designer fits into the ITIL role for Service Design Management reporting to the Service Designer (Service Design Manager) specific roles are technical design, architecture and design authority for the technologies used in the service. Tactical Planning, • Be able to identify short term Design decisions that can resolve Programmatic challenges in a way that does not undermine the Safety assurance or undermine the Roadmap for the Service., • Review Change Requests and associated plans as raised by the Service Operations team to identify whether the proposed change is within the Design envelope. Strategic Planning, • Negotiate on a national and international scale with such organisations as ICAO, European Union and Eurocontrol to further NATS business interests for Technical Design., • Liaise with Project Managers, Service Transition Managers, customers and other stakeholders to agree technical performance requirements, timescales, work plans and other matters that affect the execution of project tasks., • Produce engineering papers using predictive modelling techniques to highlight possible service improvement, technology end of life and mitigate technical or operational problems of the future., • Develop technology strategies in conjunction with the Service Owners, Service Delivery Managers and Enterprise Architects to meet NATS business objectives, highlighting possible future technical or operational benefits and risks. Essential Skills and Experience, • The post holder must be highly motivated and able to communicate clearly both orally and in writing, understanding and reviewing reports written by others and writing documents forming part of the formal documentation of a change, minutes of a formal meeting or a formal report., • The post holder must have good interpersonal communication and management skills., • The ability to lead, coach, motivate and develop members of the design and service team to maximise their contribution, including Work Package delivery to projects and the operational teams in coordination with Practice Managers., • Degree in an Engineering or IT subject and equivalent knowledge acquired through experience in a safety critical environment. Qualification and experience must balance technical engineering with business acumen to meet both the technical and business management requirements of this role. Applicants not holding the above qualifications but who have undertaken structured Engineering training (recognised by a professional body) and have extensive engineering experience will be considered., • Ability to operate at level 6 (Initiate, Influence) of the Skills Framework for the Information Age (SFIA)., • Experience in a Service Design Organisation delivering and developing technologies for safety critical Services to meet operational commitments., • Demonstrate Leadership in technology design focused on the continual improvement of the service designed to fit a market need whilst balancing all stakeholder requirements., • Is comfortable operating under circumstances where there is a high degree of uncertainty, particularly early in the service lifecycle., • A proven track record of balancing risk with reward/return., • An accomplished, credible and respected leader with well-developed communication, influencing and negotiation skills gained in a complex organisation undergoing significant transformation., • Proven leadership of multi-disciplinary teams (that could span marketing, sales, architecture, engineering, suppliers and service operations) across the full service lifecycle and through a matrix based, safety related organisation., • Career record of leading technology design in successful business change programmes., • Excellent appreciation of ITIL methodologies and standards; ideally accredited to Foundation and Practitioner standards., • Good understanding of the NATS operating environment and our strategic intent / objectives., • Extensive Engineering/IT/Business management experience in a fast paced, customer centric and multi-site business., • Strong interpersonal skills with an inherent ability to effectively communicate with and influence internal and external stakeholders up to a senior level., • High levels of energy, drive and resilience, with the flexibility to thrive in a fast-paced, dynamic environment., • Drive and determination to champion and improve customer satisfaction. Additional Vacancy Information We are proud to offer a fantastic total reward package to help you thrive both personally and professionally - for more information on what NATS can offer you please visit - Why NATS? We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work in our modern office facilities as well as remotely. Find out more here . If you share our passion to advance aviation and keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry. #LI-IS1 Department: Engineering Design Location: Whiteley, Prestwick or Swanwic, Hampshire, GB, PO15 7FL #job-location.job-location-inline { display: inline; } Country/Region: GB Postal Code: PO15 7FL Job Code: 958 Salary Range: £69,321.79 - £92,429.04 Date: 14 Oct 2025

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Graduate/ Entry level role - Next available intakes - September & October 2025 *Please note, the salary for this role is £24,570 plus uncapped commission 37.5 hours per week Would the opportunity to work in an entrepreneurial and collaborative sales environment interest you? Would you like to build a successful career through providing innovative technology solutions to our customers? Join our Sales team If you're looking to make the most of your ambition and personality, then a sales career at Softcat could be perfect for you. Our team is over 500 people strong across our UK and Ireland offices and we continue to grow, embracing new international markets and opportunities. As a Sales Executive, you'll be a big part of our plans for the future. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is a billion-pound technology company that feels like one family. We're big on culture, big on teamwork and big on rewards. Through collaboration and understanding, we help customers to use technology to succeed, by putting our employees first. Welcome to a business where personal achievement and team success go hand-in-hand. Build your own business As Sales Executive you'll be targeted on securing new business with organisations across the UK, selling IT solutions on behalf of our partners (Microsoft, HPE, Cisco, Dell to name a few). As you become established in the role you'll inevitably spend less time on building new business and instead focus on really enhancing those existing relationships you've built, selling more products into less clients. It truly feels like running your own business, where you get to control how much you earn and how you want to develop. You will join our Softcat Sales Development Programme, which is designed to equip you with everything you need to become successful. The programme will accelerate your confidence in the role and support you on your journey to being an established Account Manager. As a Sales Executive, you will be responsible for: - Researching potential customers to shape and build new business - Growing new business through effective communication methods including cold calling, customer meetings and email marketing - Working towards your KPI's through developing market understanding, building relationships and networking - Providing effective account management to support your customers technology strategy, implementation, and future requirements - Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience We'd love you to have: - Have a passion for sales and be keen to learn and develop your skill set - Demonstrate a keen entrepreneurial flare and the desire to build your own client base from scratch - Be a motivated self-starter, a quick learner and be highly organised - Show an enthusiasm to learn and develop your knowledge for new and emerging technologies - Have a high level of verbal and written communication skills - Have the ability to build solid relationships internally and with potential new clients We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: - Flexible working - flexibility of working from home and in the office. Please note, 3 days working in the office and 2 days working from home, there is a requirement to be in each Wednesday for vendor and inter-office team meetings - Working flexible hours - flexing the times you start and finish during the day - Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We're welcoming to all and passionate about promoting greater diversity in the tech sector. As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community. Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.