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Service Manager – M&E Service & Height Safety About Harmony Fire At Harmony Fire, we believe growth should create impact. Ranked among the UK’s fastest-growing life safety organisations, our mission is simple: to make every building safer and every service experience exceptional. As our service division continues to expand, we are strengthening the leadership of our operational teams. We are now looking for a Service Manager to lead the Service Desk function in Yeovil, ensuring our service delivery operation runs with precision, accountability, and outstanding customer focus. This is a critical leadership role responsible for the performance of our service administration and engineering teams, ensuring engineers are deployed efficiently, customers receive an exceptional experience, and operational performance consistently meets our standards. About the Role As Service Manager, you will lead the operational engine of our service delivery. Working closely with the Head of Service, you will oversee scheduling, operational processes, and team performance to ensure that engineers are in the right place, at the right time, delivering work to the highest standards. This role suits someone who thrives in a fast-paced environment and enjoys building structure, improving systems, and leading people. You do not need to come from a fire safety background — we are looking for a strong operational leader who can drive performance, improve processes, and build a high-performing team. Key Responsibilities • Lead, coach and develop a team of Service Administrators and Engineers, creating a high-performance culture focused on accountability and service excellence, • Own and improve service desk processes across both back-office operations and field delivery, • Oversee engineer scheduling and deployment to maximise productivity and meet client requirements, • Monitor and deliver key service KPIs including PPM completion, remedials, call-outs, and reporting, • Track daily operational performance and provide clear reporting on service desk outputs and improvement opportunities, • Identify operational bottlenecks and implement process improvements to improve turnaround times and reduce administrative burden, • Build strong working relationships with engineers and field teams to ensure alignment with operational processes and performance targets, • Support the implementation and optimisation of systems that improve scheduling, visibility and communication across the service function, • Manage the day-to-day variability of a reactive service environment, maintaining service quality while adapting to changing priorities Commercial and Operational Delivery • Ensure service contracts are delivered on time and within budget, • Manage forecasting, valuations, cost control and purchasing decisions, • Protect and manage contract gross profit through effective financial oversight, • Manage variations and resolve commercial matters with clients when required Customer Experience • Deliver the “Harmony experience” through excellent communication and strong client relationships, • Resolve operational issues quickly and professionally, • Ensure service teams and subcontractors deliver to both client expectations and Harmony standards People Leadership • Lead recruitment, onboarding and development of service team members, • Drive engagement and performance across the team, • Ensure clear expectations, accountability and development pathways Quality and Compliance • Ensure works are delivered to the highest standard and fully compliant with regulatory and client requirements, • Conduct regular site and documentation audits, • Ensure all work is properly certified and documented Health & Safety • Implement and uphold Harmony’s Health & Safety policies across all service activities, • Ensure safe working practices through training, site audits and compliance checks Service Team KPIs The Service Manager will be accountable for performance across key operational indicators including: • Revenue and Gross Profit targets, • Forecast accuracy, • Backlog jobs over 30 days, • Time to remedial closeout, • Customer NPS, • Employee engagement, • Health & Safety performance What We’re Looking For • Proven leadership experience in an operational or service delivery environment, • Strong organisational and process improvement skills, • Experience managing teams in fast-paced, reactive environments, • Ability to build trust and accountability across both office and field-based teams, • Strong communication skills with the ability to work cross-functionally, • Comfortable working with systems, reporting tools, and operational data, • Experience in facilities management, field service, compliance or engineering environments is advantageous, • Knowledge of fire protection or engineering services would be beneficial but is not essential, • Full UK driving licence Our Values At Harmony Fire, our culture is built on three core values that guide how we work and how we support one another: Athletes Grit – We bring energy, resilience and determination to everything we do. Captains Duty – We take ownership, lead with integrity and support our teams. Fun Loving Heart – We work hard, but we care about our people and enjoy the journey. Benefits • Unlimited Holiday, • Bonus Scheme (up to 50%), • Lunch, snacks and refreshments all provided, • Team socialising budget for all employees, • Family friendly policies including enhanced Maternity and Paternity, • Cycle to work scheme, • Two Company events each year, • Auto-enrolment pension scheme

Overview We are seeking a dedicated and experienced PSV Transport Manager to oversee our logistics operations. The ideal candidate will be responsible for ensuring the efficient and safe transportation of passengers, managing a team of drivers, and maintaining compliance with all regulatory requirements. This role is crucial in optimising our transport processes, enhancing customer satisfaction, and contributing to the overall success of our organisation. Need PSV Transport Manager & CPC qualification to apply Responsibilities • Manage daily transport operations, maintaining high standards of safety and efficiency., • Supervise and lead a team of drivers, providing guidance, training, and support to enhance performance., • Develop and implement transport policies and procedures to ensure compliance with legal regulations and company standards., • Monitor vehicle maintenance schedules and ensure all vehicles are in optimal condition for operation., • Analyse transport costs and performance metrics to identify areas for improvement and implement cost-saving measures., • Liaise with suppliers, clients, and internal departments to coordinate logistics activities effectively., • Prepare reports on transport operations, including performance metrics, incidents, and compliance issues for senior management review., • Stay updated on industry trends and regulations to ensure best practices are followed within the transport department. Requirements • Proven experience as a PSV Transport Manager., • Strong understanding of transport regulations and compliance requirements., • Excellent leadership skills with the ability to motivate and manage a diverse team., • Proficient in using transport management software and Microsoft Office., • Strong analytical skills with the ability to interpret data effectively., • Excellent communication skills, both verbal and written, with a focus on customer service., • A valid driving licence; experienced PSV driver is advantageous., • Ability to work under pressure while maintaining attention to detail., • This is a flexible roll, ideal for someone looking for part time / ADHOC work, or a full time position. For full time applicants, the role can be split between 3 days on the road and 2 days in the office.

Head of Hospitality | The Sherborne A defining leadership opportunity at a proven cultural institution. 'Everything seemed to go so smoothly from the initial welcome, throughout the meal service and the tours of the house and exhibition. The food was superb and served to us by such lovely staff.' Guest review About The Sherborne The Sherborne is a fully operational and thriving cultural institution housed within a Grade I listed building in the heart of Sherborne. Over the past two years it has established an energetic and respected cultural programme around a series of diverse events, built a loyal and growing visitor base and delivered successful restaurant and café operations. It has already positioned itself as an important cultural presence within the South West. This is not a start-up environment; it is an institution with momentum, reputation, and ambition. With current annual hospitality revenues of £1.2m (FY2024/25) and significant capacity across multiple spaces, including a 72-cover restaurant, a dramatic pavilion-style café and events space seating 130, and further private rooms accommodating 18–200 guests, there is clear scope to grow revenue beyond £2m annually. The Role This appointment offers the opportunity to shape hospitality at the heart of a town and region on a clear upward cultural curve. It is about more than the quality of food and service; it is about the atmosphere, consistently excellent delivery and, above all, making every guest feel valued. You will play a central role in strengthening The Sherborne’s F&B offer in support of the Charity’s mission and vision as this major cultural venue continues to evolve. This is a unique opportunity to build on a commercially successful, culturally integrated hospitality operation across: • The Café, • The Restaurant, • Private and Cultural Events, • Community Programming While ensuring: • Full financial ownership and disciplined reporting, • Robust KPI frameworks, • Workforce training and development, • Clear alignment between F&B and cultural programming The Head of Hospitality will work in close collaboration with the Head of Events and the Head Chef. The Events team will lead sales and new client approaches, while the Head of Hospitality, in collaboration with the Head Chef, will ensure operational excellence and financial performance across all hospitality delivery. The Sherborne is a cultural institution first. Hospitality must reflect and reinforce its artistic and historical identity. The Opportunity The hospitality function is established and respected. The facilities are professionally equipped and capable of significant growth. The opportunity now is to: • Refine and elevate the café offer., • Fully programme and maximise the dining room’s potential., • Deepen the integration between exhibitions and dining experiences with imaginative events and attractions., • Strengthen community links and regional partnerships., • Deliver measurable revenue growth, improved gross margins and disciplined cost control, while increasing repeat visitation and strengthening event profitability., • Position The Sherborne as a cultural dining destination within the region. This is a leadership role focused on evolution, not inception. Key Responsibilities Operational Excellence and Guest Experience • Lead front-of-house standards across the restaurant, café, and private dining., • Ensure consistency, warmth and professionalism in every guest interaction., • Work closely with the Head Chef to align menu development with commercial and cultural objectives., • Maintain exceptional standards of service, compliance, and presentation., • Protect brand reputation. Strategic & Cultural Leadership • Develop and implement a three-year hospitality growth strategy (2026–2029)., • Ensure all F&B offerings are contextually aligned with exhibitions, talks and performances., • Create exhibition-linked menus and curated dining experiences., • Build strategic partnerships across the South West region., • Increase annual turnover materially through improved asset utilisation, event programming and average spend per head. Full Financial Ownership The Head of Hospitality will hold complete responsibility for the hospitality P&L. This includes: • Annual budgeting and quarterly reforecasting., • Monthly management accounts and variance analysis., • Revenue forecasting by channel (café, restaurant, events)., • Labour cost management and optimisation., • Supplier negotiation and margin protection., • Cashflow forecasting and scenario planning., • Monthly board-level reporting., • Financial discipline, clarity and ownership are central to this role. KPI & Performance Framework The postholder will establish and monitor measurable KPIs including: • Gross profit margins (food and beverage reported separately)., • Labour percentage of revenue., • Average spend per head and number of covers., • Event profitability., • Visitor-to-café conversion rate., • Staff retention and training metrics., • Customer satisfaction benchmarks. Café Development • Refine menu structure and pricing strategy., • Improve operational flow and service consistency., • Increase repeat visitation and local engagement., • Introduce seasonal and exhibition-linked programming., • Drive incremental revenue through intelligent upselling and product mix. Restaurant Programming The restaurant is operational but under-leveraged. The opportunity is to: • Introduce curated supper clubs and cultural dining evenings., • Develop private dining and corporate bookings., • Host patron dinners and fundraising events., • Align menus and experiences with historical and artistic narratives. Asset Utilisation and Revenue Growth • Maximise use of all trading spaces across daytime, evening, and seasonal programming., • Work in partnership with the Head of Events and Head Chef to ensure event catering is delivered to the highest standards and achieves agreed profitability targets., • Drive higher average spend per guest., • Identify new revenue streams aligned to brand and mission., • Ensure optimal pricing strategy across all hospitality channels. Community & Regional Engagement • Build meaningful partnerships with local producers and artisans., • Develop collaborative food-led cultural events., • Position The Sherborne as the foremost community gathering space., • Strengthen The Sherborne’s standing within the wider South West cultural landscape. Workforce Leadership & Development • Lead from the front, set the tone of welcome, warmth and professionalism across all hospitality spaces., • Implement structured training programmes., • Embed cultural literacy into service delivery., • Introduce performance review systems aligned to KPIs., • Develop clear progression pathways., • Foster accountability, professionalism, and pride. Person Specification Essential • Senior hospitality leadership experience., • Demonstrable P&L ownership., • Strong budgeting, forecasting, and reporting expertise., • Experience leading hospitality operations with revenues of £1m+., • Demonstrable experience driving turnover growth., • Experience leading and developing teams. Desirable • Experience within cultural institutions or heritage venues., • Experience refining and scaling established hospitality operations., • Understanding of listed building operational requirements., • Knowledge of the South West hospitality and cultural market. Success by December 2027 • Measurable year-on-year revenue growth., • Strong, stable gross profit margins., • Fully embedded reporting and forecasting systems., • Increased dining room utilisation., • Recognised cultural dining reputation., • Strengthened community and regional partnerships., • High-performing, stable hospitality team. This is a rare opportunity to lead a £1m+ hospitality operation within a nationally significant cultural venue and to realise its full commercial and reputational potential. Hospitality operates through Sherborne House Enterprises Limited, the trading subsidiary of Sherborne House Trust (Charity No. 1179440) and plays a critical role in supporting the wider cultural mission. Package & Benefits • Generous salary dependent on experience, • Statutory Pension, • 20 days’ holiday per year plus Bank Holidays, • Training as required Further Information and Application Application Please send your CV and covering letter to Katharine Landale, Bold New Recruitment , stating why you feel you should be considered for this role. The Sherborne is committed to inclusive, respectful employment and welcomes applications from all suitably qualified candidates. Further Information Thank you for your interest.

Sous Chef - RNAS Yeovilton Location: Yeovil Salary: £15.73 per hour Hours: 40 per week (5 days out of 7, shifts may vary) Bring your culinary talent to our vibrant kitchen team in Yeovil, where you'll craft outstanding dishes with fresh, high-quality ingredients. As Sous Chef, you'll play a key role in delivering excellence while growing your career with the UK's leading food service provider. What You'll Do • Support the Head Chef with menu creation, prep, and smooth daily operations, • Lead, train, and motivate the kitchen team, • Maintain exceptional food quality, presentation, and consistency, • Manage stock, ordering, and waste reduction, • Uphold strict food safety and hygiene standards, • Control food costs and support budget targets, • Step up to run the kitchen in the Head Chef's absence, • Deliver dishes that meet client and customer expectations, including dietary needsWhat You'll Bring, • Proven experience in high-quality catering, • Strong leadership and team-development skills, • Excellent knowledge of food hygiene and safety, • Ability to stay organised in a fast-paced kitchen, • Flexibility and a collaborative mindset, • Creativity and passion for exceptional food

Sous Chef - Yeovil Sous Chef - RNAS Yeovilton Location: Yeovil Salary: 15.73 per hour Hours: 40 per week (5 days out of 7, shifts may vary) Bring your culinary talent to our vibrant kitchen team in Yeovil, where you'll craft outstanding dishes with fresh, high quality ingredients. As Sous Chef, you'll play a key role in delivering excellence while growing your career with the UK's leading food service provider. What You'll Do • Support the Head Chef with menu creation, prep, and smooth daily operations, • Lead, train, and motivate the kitchen team, • Maintain exceptional food quality, presentation, and consistency, • Manage stock, ordering, and waste reduction, • Uphold strict food safety and hygiene standards, • Control food costs and support budget targets, • Step up to run the kitchen in the Head Chef's absence, • Deliver dishes that meet client and customer expectations, including dietary needsWhat You'll Bring, • Proven experience in high quality catering, • Strong leadership and team development skills, • Excellent knowledge of food hygiene and safety, • Ability to stay organised in a fast paced kitchen, • Flexibility and a collaborative mindset, • Creativity and passion for exceptional food, • Contributory pension scheme, • Grow your career with our Career Pathways and MyLearning programmes, • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits, • Exclusive travel discounts with TUI, Expedia, Booking.com and many more, • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more, • Up to 44% off cinema tickets to enjoy your favourite blockbuster, • Receive cash rewards every time you spend and use them on a wide range of brands, • Un-wind with us with free wellness, mindfulness and exercise classes Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams. Job Reference: com/1302/95875001/52692467/SU #Defence Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Senior Visitor Experience Officer - Montacute Summary We are looking for a fixed term Senior Visitor Experience Officer at Montacute House. Salary: 14.16 per hour. The advertised salary for this role will be in effect from 1st April. Contract: Fixed term contract until 06-Oct-2026 Hours/ working pattern: Full-time, 37.5 hours per week (5 days per week) – Tuesday to Saturday. Bank holiday working is required on a rota basis. What it's like to work here Montacute is currently undergoing a major conservation project to repair the two main staircases in the house. Currently only the ground floor is open. The house will fully reopen, newly presented and interpreted in January 2027. Montacute House sits within the South Somerset portfolio which also includes Barrington Court, Lytes Cary Manor, Tintinhull Garden, Treasurers House, Stoke Sub Hamdon Priory, Priests House and Stembridge Tower Mill. Montacute House is a property of change, currently welcoming over 160,000 visitors a year. There are some very busy days which require a ‘all hands-on deck approach’, so be prepared to work flexibly to ensure visitors have an amazing experience. We have a committed and passionate team that are focussed on delivering excellence every day and ensuring our visitors have a memorable visit. We work as one team supporting each other to achieve success. Your days will vary from hour to hour, often moving from operational to strategic delivery. For more information about our property please visit Montacute House | Somerset | National Trust What you'll be doing As Senior Visitor Experience Officer you'll be a member of the Property Leadership Team and will also work closely with the Staircases Project Manager and portfolio visitor experience colleagues. This role will include Duty Management on a rota basis. You will have a great attitude and a love of engaging with people. You'll work to ensure every aspect of the visitor experience is shaped by the history and stories of Montacute House and delivers an exceptional experience to everyone every time. That involves delivering a programme of activity and in particular planning for Christmas 2026. As part of the property group's visitor experience team, you’ll work to understand our spirit of place, ensuring high standards of presentation and service. You will be part of a property team undertaking regular daily duty management. You will manage a team of 80 volunteers (House volunteers, Staircases project talks volunteers, Elizabethan Welcome volunteers) and our small team of Service Team members. We're looking for someone who understands how to manage operations, motivate teams, and gets things done. You'll lead for the visitor experience in the house and across the property. You will manage the Visitor Experience Officer and the house, tours and talks volunteers enabling them to provide a great visitor experience. You will work collaboratively with the property team to connect people through programming that fits with Montacute’s character, setting and local audience needs. You will bring your leadership skills, enthusiasm, drive, and determination to this exciting role. Using your excellent communication skills, you will support your visitor facing volunteers adapt to change and to thrive during this exciting period for Montacute. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: • knowledge of audience engagement and inclusive programming in heritage or cultural settings, • strong leadership and team co-ordination skills, • ability to respond to operational challenges with agility and professionalism, • ability to effectively monitor budgets and track performance, • experienced in devising and running activities to inspire and engage people, • skilled at communicating, and building good working relationships with people in your team and beyond, • aware of ways to interpret precious collections of art and objects to a wide variety of people, • well-organised, and able to work at pace and keep to time, • confident that you can deal with all kinds of people in all kinds of situations, • flexible, yet with a focus on always giving high standards of customer service, • used to working with and supervising volunteers The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Click here to find out more about the benefits we offer to support you.

Duty Manager - Fitness and Wellbeing Club Yeovil FWC | Fitness & Wellbeing Club | Bank | Part time Up to £13.06 per hour depending on experience plus sales commission Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability. Nuffield Health is the UK's largest Healthcare Charity. We're here to do important work. As we expand our team, we're looking for passionate individuals to help deliver an exceptional fitness experience for our members. This is your chance to play a crucial role in our journey while advancing your career in a supportive environment. As a Duty Manager at our gym, you'll bring demonstrable sales experience and the ability to quickly get to grips with our business. You're enthusiastic, with excellent communication skills and a collaborative spirit. You have a 'can do' attitude and you share our passion for excellent customer service. As a Duty Manager, you will: * Be responsible for the smooth running of our club; including the opening and closing the club when on shift * Prioritize Member Satisfaction, Engage with our members, fostering happiness and building strong relationships. * Lead by example, support and guide your colleagues while upholding the highest quality standards. * Conduct tours for prospective members, highlighting the unique benefits that only Nuffield Health provides * Oversee health and safety protocols, addressing any issues swiftly and effectively. * Help achieve sales targets * Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks Helping you feel good We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, access to our Pension Scheme and discounted gym membership at £25.00 a month. Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role. It starts with you.

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Energy, were enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within ourMetering team, youll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters. Want to come and be a part of it? What will you be doing? As a Smart Metering Engineer, you'll be exchanging traditional meters for smart, along with responding to emergency and maintenance appointments on behalf ofE.ON NEXT, ensuring customers Smart Meters are working correctly. Our smart metering partnership with E.ON NEXT is in its twelfth year, built on continuous high performance, resulting in multiple contract extensions Customer service is our top priority. You'll make sure that all jobs are completed on time and our customers are explained the benefits and safe usage of their new smart meter. Do you enjoy working on your own, chatting to customers and meeting new people? As part of your day, you'll be completing the installation and ensuring the ongoing maintenance of smart meters in our customers homes. You will be doing around 5 jobs per day. Do you want to make some extra money? There's an uncapped bonus for any extra jobs you complete too. You'll be travelling around your area using your tablet to see your jobs for the day. Like to plan ahead? You will have access to your schedule up to 2 weeks in advance. You'll also be provided with continuous training to maintain and develop your skills. Do you want to know a fun fact? 83% of our field management team have been internally promoted up from an Engineer. Are you looking for longevity in your career? You can have it with M Group Energy. You'll have health and safety at the heart of everything you do! Do you want extra training to make sure your knowledge is up to scratch? Your onboarding journey will make sure you are prepped and ready to be an ambassador for health and safety! Worried the role could be lonely? You'll be on weekly meetings, catch ups and our Field Managers are always there to come out and offer a helping hand or assistance. No day is the same, and you'll be given endless opportunities to shine. What youll bring • Valid UK driving licence, • You must have held your licence for 1 year and have less that 6 points., • Do you have a CCN1 / CMA1 / CMA3 all with MET1, or hold an NVQ Level 2 in Smart Metering Dual Fuel?Are you experiences installing gas and electric smart meters?, • Have you gotprevious MOCOPA experience to a multi rate level?If you have the below qualifications and skills, great, but you dont need them to apply;, • Bonus qualifications such as REGT1 (Medium Pressure) and 3 phase, • Matched or contributory pension scheme, • Online GP service, 24 hours a day, 365 days a year, • Employee assistance programme, • My Rewards portal, access to 1000s of retail discounts, • Life assurance, • Cycle to work, salary finance and give as you earn schemes, • Enhanced maternity, paternity leave and adoption leave, • Reward and recognition schemeIn addition, this role offers;, • £1000 Safety Bonus per year, paid to you at 6-month intervals, • You could receive £1000 Attendance Bonus per year, paid at 6-month intervals, • Company sick pay, • You'll have access to an uncapped additional productivity related bonus, • Are you 3phase and/or Medium Pressure qualified? That'll be £1000 added to your salary once authorised!, • Regular overtime paid is available to you at time and a half and double time on Sundays, • Looking for progression? 87% of our field managers have been promoted from DF engineers, • Company van/vehicle and fuel card for business use, • Recommend a friend get rewarded for introducing people to us!, • Standby / Overtime / Call out, • Wereresponsibleand go further for our people, clients, communities and the planet, • Wereopenand seek new and better ways of exceeding expectations, • Weretogetherand as one team; the whole is greater than the sum of the parts #MGroupE #LI-LW #LI-Onsite IND2 JBRP1_UKTJ

Morson Edge are currently seeking a Production Controller to work on the behalf of one of our reputable Aerospace clients based in Yeovil, Somerset. Job Purpose: Responsible for the management of the working capital reduction activities across the FAL, including leading improvement projects, forecasting to budget and reporting. Working in conjunction with the stores service provider and shipping department to ensure smooth logistical flows for production materials Inventory • Working closely with the MRP Manager to compile the annual working capital budget for a five year period for the FAL. • Provide monthly reporting KPIs to show the working capital status, including forecast to budget • Leading improvement projects that aim to reduce working capital and improve material availability, including configuration management, material processes, management of purchase order books (message management), blocked stock reduction and Stock at vendor, project stock and deliveries off site. • Management of disposal of excess/ scrap materials, working with M.E., customer support and finance • Be the expert for working capital for the FAL and provide key updates on a weekly basis to management and drive the relevant teams to process actions to reduce working capital in line with target. • Provide key data to the business for senior reviews. • Management of DLF – BDSI contact and management of critical shortages • Design and create KPIs tailored to business requirements to demonstrate key aspects of Working capital reduction. • Support the MRP function in key projects that will impact Working Capital Logistics • Working with the stores service provider and the clients' contracts team to ensure the agreed service level is being achieved, including regular performance reviews • Assist the MRP and material delivery teams in the resolution of critical issues relating to the stores activities and affecting material availability • Assist the MRP and material delivery teams in the resolution of critical issues relating to the shipping of materials and affecting material availability • Lead improvement projects which aim to improve internal and external logistics issues. • You are responsible for taking reasonable care of your own health and safety and that of others who may be affected by your acts or omissions at work and to co-operate with managers, supervisors and others to enable the company to meet its statutory obligations for health, safety and environment. Skills, knowledge and experience: • A degree or equivalent • A passionate problem solver of both reactionary and future problems. • Capable communicator both orally and in writing with refined interpersonal skills. • Excellent computer skills, especially Excel • Excellent interpersonal skills, with a high degree of emotional intelligence able to gain the trust of the team and form effective relationships with other business functions. • The ability to negotiate and influence at all levels within the business. Site based 12 month contract initially 37 hours per week If you have the required experience for this position, please apply today or contact Lisa Nardiello on 01935 713323 for further information. TPBN1_UKTJ

Scheduled Maintenance Engineer Location: Yeovil Duration: 12 months initially, likely to extend Rate negotiable on application Job Purpose As Scheduled Maintenance Engineer you will be responsible for running customer projects to manage and reduce the aircraft maintenance burden, through optimisation of the aircraft product maintenance concept to suit the customers needs.Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.This will include definition, development, qualification and in-service data analysis.Key Job Accountabilities Lead customer projects and continuous improvement initiatives within the Integrated Operational Support maintenance organisation to manage the aircraft maintenance footprint (Forward & Depth) resulting in an increase to front line aircraft availability and reduction in cost of ownership.Understand and deliver requirements of customer contracts for scheduled maintenance reduction/improvement.Contribute to the cost of ownership reduction strategy for customers through the continuous improvement of both 1st line and 2nd line maintenance activity.Review customers operations and capabilities and optimise the maintenance concept to suit.Analyse existing inspection methodology/procedures within the technical publications and explore more efficient and effective alternative practices including the use of support equipment, whilst conforming to the originating inspection requirements.Produce and maintain a range of Product Support Engineering documentation to substantiate and record solutions to the technical challenges of maintenance reduction initiatives.This will include obtaining both Engineering and Customer approvals where required.Provide resolution proposals for Technical Instructions/SBs, providing documented analysis of the in-service feedback (including nil return data) in support of any proposed closure actions.Regular travel to customer facilities, both forward and depth maintenance to engage with the operators, run meetings /Working Groups and collaborate to share knowledge and ideas to establish best practice.Whilst initial focus will be on a specific customers operation, solutions, benefits and best practice shall be shared across fleet where applicable.You are responsible for taking reasonable care of your own health and safety and that of others who may be affected by your acts or omissions at work and to co-operate with managers, supervisors and others to enable the company to meet its statutory obligations for health, safety and environment.Key Skillset A good understanding of how aircraft scheduled maintenance requirements are derived A good knowledge and experience in EH/AW101 aircraft maintenance activity, tools, techniques and procedures for both scheduled and unscheduled.To demonstrate an understanding of R&M (RCM) and ILS analysis techniques and their individual/combined effect on through life costs and asset and aircraft availability.Knowledge of EH/AW101 helicopter, systems and technical publications.Proven ability in helicopter operations/support requirements.Knowledge of the Company Engineering organisation, quality processes, operating procedures, drawing systems and digital products.Knowledge of Airworthiness and Flight Safety requirements.Project Management skills to deliver customer projects to contracted cost and schedule Keyboard skills, a working knowledge of computers and computer system applications, specifically system knowledge/working experience of most Microsoft applications and an understanding of the CAPs, EAGLE (ilog and EPS). xjlbheb Good interpersonal and written communication skills, the ability to make sound technical assessments/judgements based on knowledge and experience, self-motivated and able to work as part of an integrated team.

We are helping a busy company to find a Business Development Executive who will be the first point of contact for all customers. This role encompasses both customer service, ensuring that the customer orders are taken to a high standard and also developing new business. This is a permanent opportunity, based in Yeovil. Key Responsibilities: Handling website enquiries and incoming phone calls - Acting as the first point of contact for customers, responding promptly to all enquiries and answering calls in a professional and helpful manner. Providing support, information, resolving initial concerns, and ensuring a positive customer experience. Business Development - Acting as a business development representative in contacting new leads, maintaining relationships with current clients and follow ups on large deals. Additionally includes creating deals, activities and follow ups on the internal system. Processing quotations and orders - Preparing and sending quotations to customers, ensuring all details are accurate. Processing stock orders efficiently and managing them through to completion. Ownership of sample requests and follow ups - Handle sample requests from the website and email enquiries. This will include following up to generate new leads. Following up on quotes and tracking orders - Proactively following up with customers on outstanding quotes to increase conversion rates. Keeping customers updated on lead times, order statuses, and expected delivery schedules. Providing product information and support - Developing a strong understanding of the full product range, including bespoke options and lead times. Offering accurate and informed responses to customer queries. Utilising CRM - Maintaining accurate records of customer interactions, quotes, and orders using the internal database. Ensuring all sales data is up to date and assisting with reporting where necessary.Key Skills and Experience: Excellent phone etiquette with the ability to handle inbound and outbound calls confidently, professionally, and efficiently. Exceptional customer service skills, with the ability to build rapport and maintain positive relationships. Excellent organisational skills with the ability to multitask and prioritise workloads Previous experience in sales or customer service is preferred. Strong communication skills, both verbal and written, with a professional and friendly High attention to detail and accuracy in processing orders, data entry, and documentation. Proficiency in CRM systems along with Microsoft Office (Excel, Outlook, Word). Ability to work proactively, problem-solve, and take initiative in a fast-paced environment. Team player mindset, able to collaborate effectively with colleagues

Reliability & Maintainability Engineer Location: Yeovil, 3 days on site Duration: 12 months Rate: Negotiable (inside IR35) Our client is currently recruiting for a Reliability & Maintainability Engineer. Working within Product Support Engineering, you'll be part of the Reliability and Maintainability Department who provide and co-ordinate specialist R&M knowledge to deliver support to design engineering and logistics modelling, and prepare contracted deliverable outputs for a range of helicopter programmes. The main purpose of the role is to provide and co-ordinate specialist Reliability & Maintainability (R&M) engineering knowledge to deliver design and logistic support, oversee junior team members and prepare contracted deliverable outputs for a range of programmes within the Reliability & Maintainability department. You will also be responsible for monitoring budget, planning workloads and assessing scope and support for new work as requirements are submitted to the department. The Customer Support Division is responsible for supporting an extensive in-service helicopter fleet operated by many clients worldwide, including some of the most technologically advanced helicopters in the world. You will provide expert specialist analysis, advice and support within the following Reliability and Maintainability disciplines: • RM&T Programme Planning. • Reliability Analysis. • Failure Modes Effects Analysis (FMEA). • Implement Development and Production Reliability testing (RGT, HALT, HASS, ESS, PRAT). • Reliability Centred Maintenance, including Scheduled Maintenance Analysis. • Maintainability Analysis. • Testability Analysis. • Maintainability input to Design. • Failure/Data Recording, Analysis, and Corrective Action System (F/DRACAS). • Availability Analysis. • Reliability and Maintainability Project Planning & Budget Control. Proven Ability / Key Skills • Educated to minimum of HNC level in a relevant aviation related subject and/or have completed a recognised engineering apprenticeship. • Proven ability in Reliability and Maintainability sufficient to gain the necessary technical knowledge and proven ability to make expert technical assessments and judgements related to R&M. • A working knowledge of applicable industry Standards and Policies applicable to R&M and Aircraft Maintenance is essential, including: UK MoD Defence Standards (e.g. 00-40, 00-42, 00-44 and 0045, MAM-P (and related Regulatory Articles and Manuals), JAP(D)100C-22, etc.) Military Standards (e.g. 1629A, 882E, etc.) ATA-MSG-3. An awareness of the application of Mil-Hdbk-217F, EPRD & NPRD, FMD, ASD S4000P and ASD S5000F, etc. • Effective communication, influencing and interpersonal skills, including the ability to work as part of an integrated matrix team and lead other team members is required. • Computing skills including MS Word and Excel are essential and knowledge of MS Access would be beneficial. TPBN1_UKTJ

More About The Role As a Store Manager, your role as ‘shopkeeper’ means you run your own store with an entrepreneurial spirit, with your customers, colleagues and local communities being your number one priority. You’ll lead your team to ensure the store is a great place for people to work and shop! Reporting to the Area Manager you will be responsible for: Leading a team to create a culture where our customer experience is the best in the market, in line with the Morrisons brand. Always challenging and thinking of new ways to serve our customers better. Working hard to get the best out of your store’s commercial performance, treating it as if it was your own business, always thinking of new ways to improve your offering Leading on all people activities including recruitment, induction, training and development, ensuring you build an inclusive culture where everyone is empowered to deliver great customer service. Building and managing relationships, understanding the important role your store plays in supporting the local community. About You Our Store Managers typically have prior experience in fast paced, service focused environments such as retail, convenience or the hospitality sector. This isn’t a must have but you’ll definitely need experience in the following. A passion for spotting and developing talent. Ability to coach, motivate and inspire in order to create a successful team culture. Ability to influence, listen and understand other perspectives to inspire and think broadly about new ways of doing things. A passion for rolling up your sleeves to support the team in delivering the store objectives. High level of resilience and the ability to work through problems. We are an equal opportunities employer and welcome applications from all sections of the community. If you don't meet every single requirement, don't worry. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles. How do we say thank you? You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary, and superb benefits package which includes: 15% discount in Morrisons Daily and Morrisons Supermarket stores Contributory Pension 28 days holiday (inclusive of bank holidays) Access to Health & Wellbeing support At Morrisons we're really passionate about our people, and growing our own talent. That's why we have a Leadership School across all work levels in our business. So, wherever you work, if you feel you're ready to take the next step in your career, we'll provide you with all the leadership and technical development to give you the opportunity to succeed. As a Store Manager your hours will be driven by the needs of your customers and the business. So early mornings, late nights and weekends are when you will most likely be working. However, flexibility will be required. Some of our stores offer their local communities post office services, therefore you may also be required to undergo a P250 check as part of your offer of employment, which includes a financial check. Successful verification of this check by the Post Office is mandatory in order for candidates to start employment. About The Company Morrisons acquired the McColl’s business in 2022. Our convenience proposition consists of a network of 1,004 convenience stores and newsagents. Our stores are made up of Morrisons Daily, McColl’s, Martins and R S McColl stores across England, Scotland, and Wales. Our aim is to be Your Favourite Neighbourhood Shop, providing a great range of quality everyday products and services, close to where people live, so we’re always available when customers need us. Next Steps Applicants who are shortlisted will be contacted by a recruiter and a screening call will be held. This is an informal call where you will discuss your experience and the role in further detail to identify if you are potentially suitable for the role. Following a screening call, if you are deemed suitable, the next and final stage would be an interview with the area manager. Further details will be provided should you make it to this stage. If you require a reasonable adjustment or support with your application, please contact (url removed)

As a Kitchen Sales Designer, you will support our Trade customers, by turning their clients'dream kitchens into a reality. Meeting end users in their homesyou will listen to their vision, seek to clearly understand their needs, and offer your expert advice. You will thenplananddesigninspirationalkitchensthat exceedtheir expectations for both design and utility.You will have the confidence to negotiate with our Trade customers, whilst promoting and protecting the integrity and value of the design and the quality of our products. Skills and attributes you need to be a successful Kitchen Sales Designer: * Customer service * Thrives in fast-paced environments * An eye for design * Previous sales experience * Prioritisation and organisation skills * Curious learner * Results driven * Full UK Driving license * Access to your own vehicle * Previous design (CAD) experience is preferred, but not essential It doesn't matter if you haven't worked in this industry or as a Kitchen Sales Designer before, as we will offer you face-to-face and online training via our own Howdens Academy, which will cover everything from kitchen measuring & compliance, inspirational design, technical product knowledge, and sales skills. We're looking for people who are enthusiastic and energetic with a passion to deliver excellent customer experiences that lead to sales. What you get from us as a Kitchen Sales Designer: * Competitive salary * Monthly depot bonusOTE * Competitive Pension Plan with a maximum company contribution of 12%. * Team incentives and outings * 24 days holiday, rising to 26 days after 5 years * Staff discount on Howdens products * Buy as you earn share scheme About Howdens: Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the10 Best Big Companies to Work For. How to apply: When you apply, you will need to attach a CV. If this is your first time applying for a role with us, you will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account. Good luck with your application. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you. Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding. #LI-LO1#CVL INDKSD

Repair Centre Manager Yeovil BA22 | OTE £89,000 per annum (Basic: £57,500 per annum) Motofix is a leading vehicle body repair provider with nine state-of-the-art centres across the Home Counties, South, and South West of England. We aim to set the benchmark for customer experience and quality in automotive body repair, guided by teamwork, ownership, respect, and eco-integrity. Why join the Motofix family? Trusted by Premium Brands: Approved by some of the world’s most prestigious automotive manufacturers, including Mercedes-Benz, Audi, BMW, and Jaguar Land Rover. Customer Experience: Our repair centre teams consistently achieve an “Excellent” Trustpilot rating for the service they deliver. Training & Development: We invest in both technical and professional career pathways, supporting our people to develop their skills, progress their careers, and grow with the business. What We Offer Competitive salary with achievable performance-based bonus £6,000 per annum car allowance / travel package Excellent benefits package 30 days annual leave (including bank holidays) Workplace pension scheme Private medical insurance Comprehensive training and career development opportunities Long service recognition and rewards About the Role: As a Repair Centre Manager, you will have full financial responsibility for a site with a turnover in excess of £3.3m and 23 staff. You will play a key role in ensuring a seamless customer journey, collaborating with clients and our expert production team to achieve outstanding results. Key Responsibilities • Act as the ‘public face’ of the site while managing all operational aspects of the branch., • Drive commercial performance (sales, profit margin) performance, ensuring alignment with business plans., • Engage with staff regularly, conduct performance reviews, and identify opportunities for professional development., • Lead daily meetings with key team members to set and achieve output targets., • Monitor and resolve customer complaints promptly and fairly., • Collaborate with the Business Development team to deliver service-level agreements., • Perform daily/weekly on-site and production reports and meetings, • Proactively gather and act on customer feedback to improve service delivery., • Build detailed knowledge of client profiles to maximise upselling opportunities., • Foster a flexible and well-resourced team environment., • Ensure compliance with Housekeeping, Health & Safety, BSI0125 standards, and manufacturer requirements. What We Look For • Passion and commitment to delivering high-quality repairs and excellent customer outcomes., • Team-oriented individual with the ability to work independently., • Strong knowledge of modern repair methods and a focus on maximising repair opportunities., • Commercially savvy, with the ability to drive productivity and profitability., • Enthusiastic about adopting best practices and continuous improvement., • Minimum of five years’ management experience in a relevant field., • Exceptional written and verbal communication skills, with a proven ability to develop and inspire teams., • A collaborative and inclusive approach to team management., • Proficiency in relevant software, including Office 365., • VDA IMI and Audatex qualifications (preferred). About You: You are a seasoned manager with a strong commercial mindset, dedicated to excellence in both customer service and repairs. You have a sharp eye for detail, a passion for people development, and a desire to make a meaningful impact. This role offers the chance to be at the forefront of technology and learn continuously while driving success for a dynamic and innovative organisation. Interested? Apply today and a member of our Recruitment Team who will be in touch within 3 working days. Please check out our website for our privacy and wellbeing policies

Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. Managing a team of Service Desk Technicians. To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service envi

Assistant Customer Service Lead | Hybrid | Surrey | up to £31,000. Assistant Customer Service Lead. Assistant Customer Service Lead.

Customer Wellbeing Team Lead, Germany. Then you will hire and lead a team of 4–5 Customer Wellbeing Executives as we scale. You have at least two years in customer service or customer experience, and you know the difference between closing a ticket and genuinely resolving a problem.

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