Customer service team lead jobs in TonbridgeCreate job alerts

Vehicle TechnicianBasic £32k - £38k DOE, plus bonusTonbridgePermanent/Full TimeWorking Hours: Monday to Friday (8.30am 5.30pm) / 1 in 4 Saturdays (8.30am 12.30pm)Our client, a prestige Motor Trade main dealer group in the Tonbridge area, is on the lookout for an experienced Vehicle Technician to join their busy workshop. If you hold the right experience this could be your next role!Duties & Responsibilities of a Vehicle Technician:Carrying out servicing, diagnosing and repairing of vehicles to excellent standards.Delivering exceptionally high customer service levels that lead to customer loyalty and referrals.Communicating with the Service Reception team and Workshop Control.Maintaining thorough and up-to-date product knowledge.Adhering to manufacturer procedures and processes.Being part of a team and bringing a high attention to detail.Providing your technical expert opinion to customers.Your Background & Skill:Experience working as a Vehicle Technician within a main dealer or independent.Strong communication skills.Full UK Driving Licence.Ability to work well under pressure and meet deadlines.For further details on this role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.TPBN1_UKTJ

General Manager Water Treatment Salary: £60,000 £70,000 + Bonus + Company Car + Healthcare + Pension + Benefits Location: Royal Tunbridge Wells About the Role A growing and well-established water treatment business is seeking an experienced General Manager to lead its operations from its base in Royal Tunbridge Wells. This is a senior leadership role with full responsibility for operational performance, commercial success, and strategic growth. You will oversee all aspects of the business, including service delivery, sales performance, financial management, and team leadership. With a strong foundation and ambitious growth plans, this role offers the opportunity to shape the direction of the business while driving efficiency, profitability, and customer satisfaction. Key Responsibilities Lead and manage day-to-day operations across the water treatment division. Drive business growth, profitability, and operational performance. Develop and implement strategic plans aligned with company objectives. Oversee service delivery, ensuring high standards and compliance with industry regulations. Manage and develop multidisciplinary teams, fostering a high-performance culture. Build and maintain key client relationships across commercial and industrial sectors. Take owner...

Who We Are: Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With 9 showrooms across the UK and our Head Office based in Loughborough, we are passionate about delivering the highest quality products alongside exceptional customer service. We work with homeowners, designers, and trade professionals to bring beautiful spaces to life, and pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence. Due to continued growth, we are looking for a Showroom Manager to join our Tunbridge Wells team. As we expand from strength to strength, we would love to hear from you! • Salary:Base Salary of £33,000.00£36,000.00 plus performance bonus potential of up to £20,925 (OTE £56,925), • Working hours:37 hours per week, with 2 days off., • Location:Tunbridge Wells The role: As the Showroom Manager, you will take full responsibility for the day-to-day management of the showroom, ensuring it is presented to the highest standard at all times. You will lead a small sales team, deliver exceptional ...

BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS • An achievable bonus scheme worth up to 10% of annual salary, • An additional Secret Shopper bonus worth up to £2,000, • Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000, • 28 Days paid holiday, • Paid breaks, • Free burgers, fries and shakes while on shift, • Life assurance, • All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.OTHER AWESOME PERKS, • Days out and social events, • Team competitions - Fry Cup and Olympics, • Five Guys Perks - employee discount program, • Access to wellbeing support and employee assistance programme (EAP), • Development opportunities to grow a career with us!, • Enhanced Maternity & Paternity Leave, • Pension schemeAS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR, • Our people - Leading from the front and being hands-on, working on the line and on the dining area, • Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers, • Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity, • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way, • You will ensure that each shift runs as smoothly as possible and that our values form part of your shift managementWHAT YOU BRING TO THE TABLE, • Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high, • Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews, • Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush, • Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service, • Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line, • Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS, • If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us, • Your next step would be an Assistant Manager, • Five Guys isn't just a job - it can be a career!

Landscape Project ManagerWe are seeking an experienced Landscape Project Manager to join a busy, professional team delivering landscaping and vegetation projects across a range of public and private sites. This is a hands-on, client-facing role for someone confident pricing work, planning and delivering high-quality landscaping and vegetation services.Key responsibilities- Manage day-to-day delivery of landscaping and vegetation contracts from survey and tender through to completion- Prepare accurate estimates, costings and competitive quotes for new work- Lead site teams and subcontractors, allocating resources and scheduling work to meet programme and budget- Carry out site surveys, produce method statements and manage quality control on site- Act as primary client contact; maintain strong client relationships and deliver excellent customer service- Ensure all work complies with health & safety, environmental and contractual requirements- Monitor materials, plant and equipment needs and control costs- Produce accurate site records, progress reports and handover documentationSkills and experience required- Proven experience as a Landscape Manager, Senior Coordinator, Project Manager or similar role (5 years' experience desirable; more advantageous)- Strong estimating/pricing skills with the ability to produce clear, commercially sound quotations- Confident in planning and delivering a wide range of landscaping and vegetation works (planting,...

Reporting directly to the Managing Director, the Head of Commercial will take ownership of the commercial performance of the business, leading sales strategy, customer growth and commercial delivery across both the Independent and Retail channels. The key priority for this appointment is the leadership, development and growth of the Independent Sales channel, serving premium independent food retailers including delicatessens, farm shops, specialist food retailers and other independent retail customers. This role requires a commercially strong, hands‑on leader with proven experience managing sales teams that serve independent, wholesale or similarly fragmented customer bases, where customer coverage, sales discipline, field activity and telesales performance are fundamental to commercial success. The successful candidate will be equally comfortable operating strategically at board level whilst remaining close to the detail - coaching teams, reviewing customer performance, driving accountability and ensuring consistent execution across a large portfolio of smaller accounts. This is an outstanding opportunity for an experienced commercial leader who combines strategic thinking with a pragmatic, hands‑on leadership style and a proven track record of delivering profitable growth. • Develop and deliver the commercial strategy aligned to business objectives., • Drive sustainable sales and profit growth across all channels, with particular focus on the Independent Sales division., • Identify new opportunities for customer acquisition, category growth and market expansion., • Ensure commercial resources are deployed effectively to maximise profitable growth., • Contribute as a key member of the Senior Leadership Team to the wider business strategy., • Lead, develop and grow the Independent Sales channel across delicatessens, farm shops, specialist food retailers and other premium independent retail customers., • Manage and motivate Area Sales Managers and telesales teams to maximise customer performance., • Establish clear customer coverage plans, call structures and sales disciplines to improve effectiveness across the sales function., • Review customer-level performance, identifying opportunities to increase sales, profitability and customer retention., • Drive accountability through regular performance reviews, KPI management and coaching., • Build a high-performance sales culture focused on execution, customer service and commercial excellence., • Oversee strategic Key Account relationships alongside the wider commercial team., • Support major customer negotiations and commercial opportunities., • Develop robust account plans that deliver sustainable customer growth and long-term partnerships., • Own delivery of revenue, profit and margin targets., • Develop pricing strategies that balance competitiveness with profitability., • Deliver accurate forecasting and pipeline management., • Provide regular commercial reporting and performance insight to the Managing Director., • Identify commercial risks and opportunities and implement appropriate action plans., • Lead, coach and develop the commercial team., • Build a culture of accountability, continuous improvement and high performance., • Establish clear objectives, KPIs and performance expectations., • Foster strong cross‑functional relationships across Sales, Marketing, Finance, Operations and Supply Chain., • Commercial leadership experience within food, premium food or FMCG., • Proven success leading sales teams serving premium independent retail customers such as delicatessens, farm shops, specialist food retailers and similar independent businesses., • Experience managing and developing field-based sales teams and telesales functions., • Strong understanding of customer coverage planning, call structures, sales disciplines and performance management., • A track record of improving sales performance across large numbers of smaller customer accounts., • Strong commercial acumen with experience delivering revenue, profit and margin growth., • Experience managing pricing strategy, commercial investment and P&L performance., • Ability to balance strategic leadership with a hands‑on operational approach. #J-18808-Ljbffr

Sunday 0400‑1200 Monday 0400‑1200 Tuesday 0400‑1200 Thursday 0400‑1200 Friday 0400‑1200 Week2 Monday 0400‑1200 Tuesday 0400‑1200 Wednesday 0400‑1200 Friday 0400‑1200 Saturday 0400‑1200 To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. + £3.00 p/h unsocial premium is only added on any hours worked between 22:00‑06:00. To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager. • Coordinate resource to deliver operational tasks during the fill operation and, in the absence of the Colleague Manager, lead the fill operation., • Coach colleagues on One Best Way and drive productivity in readiness for store opening., • Allocate resource effectively to deliver a quick payment experience., • Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times., • Coordinate the team to deliver a clean, safe and well‑presented store., • Play their part in creating a great team atmosphere that is inclusive of everyone., • Role model great Customer Service., • Role model the M&S behaviours and Colleague Expectations across the store., • Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues., • Support nearby stores if operationally required., • Be a key holder and answer call outs as required., • Handle tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours. #J-18808-Ljbffr

JMB35 - Head Coach Location: Kings Hill Salary: £33,(Apply online only) - £42,(Apply online only) Benefits: Company Pension, Private Healthcare Option, CPD Support & Career Development Overview: First Military are currently seeking a Head Coach on behalf of one of our clients. This is an outstanding opportunity for a former British Army Physical Training Instructor (PTI) looking to transition into a leadership role within a high-performing fitness organisation. Our client has specifically asked us to identify Ex-Army PTIs who can bring the leadership, discipline, instructional ability, and professional standards developed during military service into a civilian environment. This role is far more than coaching sessions..it's about leading a team, driving performance, maintaining exceptionally high standards, and creating a culture that people want to be part of. You'll be joining a close-knit, ambitious team where energy, professionalism, and accountability are at the heart of everything they do. They're looking for someone who naturally leads from the front, isn't afraid to challenge others to improve, and takes genuine pride in developing both people and performance. Former British Army PTIs, ideally from the rank of Corporal to Sergeant, are strongly encouraged to apply. Applicants from other military backgrounds with relevant instructional and leadership experience will also be given due consideration. Duties and Responsibilities: Lead and deliver exceptional group training sessions, setting the benchmark for coaching standards. Inspire, motivate, and develop members to achieve outstanding results. Lead, mentor, and manage the coaching team, ensuring consistently high standards are maintained. Conduct one-to-one performance reviews and provide ongoing coaching and development for staff. Foster a disciplined, positive, and high-performing team culture. Manage coach rotas, staffing levels, and holiday planning. Oversee the day-to-day operation and performance of the gym. Monitor attendance, member retention, and overall customer satisfaction. Work closely with the sales team to support membership growth. Ensure the facility remains clean, safe, and maintained to the highest standards. Carry out equipment inspections and coordinate maintenance where required. Ensure full compliance with Health & Safety legislation and company procedures. Skills and Qualifications: Level 3 Personal Training qualification (minimum essential). Former British Army Physical Training Instructor (PTI) experience is highly desirable and actively sought by our client. Ideally served as a Corporal or Sergeant, with proven experience leading, mentoring, and developing personnel. Passion for functional fitness, strength and conditioning, and helping others succeed. Previous experience delivering both individual and group coaching sessions. Strong leadership skills with the confidence to motivate teams and hold people accountable. Excellent communication and organisational abilities. High personal standards with a professional, disciplined approach. Ability to lead by example and build a positive team culture. Willingness to learn, develop, and continuously improve. Benefits: Competitive salary of £33,(Apply online only) - £42,(Apply online only). Company pension scheme. Generous annual leave entitlement and company sick pay. Optional private healthcare. Continuous Professional Development (CPD) and ongoing training. The opportunity to lead your own site and shape its culture. A supportive, ambitious, and close-knit team environment. Autonomy to make a real impact within a growing business. Why Apply? If you're a former British Army PTI looking for your next challenge, this is an opportunity to take everything you've learnt in service and apply it within a growing organisation that genuinely values leadership, professionalism, and high standards. Your ability to motivate others, build strong teams, maintain discipline, and lead from the front is exactly what our client is looking for. This isn't just another coaching role, it's an opportunity to spearhead a passionate team, shape the culture of an ambitious business, and make a lasting impact on both your colleagues and members. If you're ready to continue leading, developing people, and inspiring others outside of the military, we'd love to hear from you

Job Title: Sales Development Representative (SDR) / Business Development Representative (BDR) Location: South East, England Salary: Competitive Job Type: Full Time, Permanent, 37.5 hours per week Join a Growing Business in Recycling, Sustainability & Waste Management Pearce Recycling Group and Pearce Compaction Systems are seeking ambitious Sales Development Representatives (SDRs) and Business Development Representatives (BDRs) to help drive our next stage of growth. Established for over 150 years, Pearce is a family-owned recycling and manufacturing business that helps organisations across the UK improve their recycling performance, reduce waste costs and achieve their sustainability objectives. From total waste management and recycling services to industry-leading waste compactors and balers, we provide practical solutions that deliver measurable environmental and commercial benefits to our customers. This is an exciting opportunity to join a growing organisation operating at the heart of the circular economy. About the role: You'll be responsible for identifying and engaging new business opportunities across a wide range of sectors including manufacturing, logistics, retail, distribution, hospitality, local government and commercial property. Working closely with our sales and operational teams, you'll build a pipeline of qualified opportunities for our recycling services and compaction equipment divisions. Key Responsibilities Research and identify prospective customers across target sectors. Conduct outbound prospecting via phone, email, LinkedIn, site visits and other channels. Generate qualified meetings and sales opportunities. Build and maintain a healthy sales pipeline within our CRM. Understand customer waste management challenges and identify suitable solutions. Support the sales team in progressing opportunities through the sales cycle. Develop relationships with decision-makers including Operations Directors, Facilities Managers, Sustainability Managers and Procurement teams. Consistently achieve activity, meeting and pipeline targets. Stay informed on industry trends, sustainability initiatives and waste legislation.About you: Entry-Level SDR Ideal for graduates or candidates looking to build a career in B2B sales. Requirements: Excellent communication skills. Confidence speaking with senior decision-makers. Positive attitude and willingness to learn. Strong organisation and time management. Resilient, motivated and target-driven. Experience in customer service, retail, hospitality or outbound calling is beneficial but not essential.Mid-Level BDR Ideal for candidates with previous business development, SDR, telesales or inside sales experience. Requirements: 2+ years of B2B sales, SDR or business development experience. Proven track record of generating leads and appointments. Experience managing a sales pipeline and CRM. Strong commercial awareness and consultative selling skills. Ability to engage confidently with senior stakeholders. Experience within waste management, facilities management, environmental services, manufacturing or industrial sectors would be advantageous.What We Offer Competitive salary and uncapped commission structure. Clear progression path into Account Management or Business Development Manager roles. Ongoing sales and product training. Opportunity to work within a growing sustainability-focused sector. Supportive family-business culture with long-term career opportunities. Modern CRM and sales tools. Pension scheme and additional company benefits such as health care cash plans, enhanced holiday, retailer discounts and more.Why Join Pearce? At Pearce, we're passionate about helping organisations recycle more, waste less and operate more sustainably. You'll be joining a business with a strong reputation, a loyal customer base and an ambitious growth strategy. Most importantly, you'll be part of a team making a real difference to the UK's environmental future while building a rewarding career in sales. If you're ambitious, commercially minded and excited by the opportunity to help businesses improve their sustainability performance, we'd love to hear from you. Please note: The company is not able to offer sponsorship or relocation assistance for this role so candidates must already possess the right to live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience, qualifications, and job titles of: Sales Executive, Lead Generation Specialist, Sales Advisor, External Sales, Sales Person, Business Development, Sales Development, B2B Sales Executive, Direct Sales, Account Manager, New Business Executive, Key Sales, Sales Specialist, Outbound Sales, Sales Agent, Sales Consultant, Outbound Sales Advisor, Sales Assistant, Sales Support, BDM, Account Management may also be considered for this role

Prestige Service Advisor £30k - £34k basic, OTE £41k Tonbridge Permanent/Full Time Working Hours: Monday to Friday (8 6pm) / 1 in 3 Saturdays (8.30am 12.30pm) Benefits: Car available after 6 months; Pension Scheme; 28 days annual leave Our client, a Motor Trade main dealer group in the TN Postcode area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more please contact us today! Duties & Responsibilities: Advising on technical queries or issues. Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department. Booking vehicles into the department for work to be carried out. Informing customers of the progress of their vehicle. Cross selling customer repairs and parts. Finalising the invoice on completion of required work. Your Background & Skill: Proven experience working in a dealership, as a Service Advisor (1 year minimum). Pinnacle DMS knowledge is desirable, but not essential. Technical skills and experience are essential. Well-presented and have excellent interpersonal and organisational skills. Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals). Excellent communication skills. For further details on this Service Advisor role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Recruitment Consultancy. TPBN1_UKTJ

Summary: Are you ready to play a vital role in ensuring our communities have access to safe, clean water? We are looking for a dependable, detail-oriented individual to join our team as a Compliance Sampler in Water Quality. This is more than just a job; it's an opportunity to make a tangible impact by ensuring our water supply meets the highest regulatory and quality standards. We are building the water company that everyone wants to be supplied by and work for, and you can be a key part of that mission. As a Compliance Sampler, you will take the lead in collecting water samples from a diverse range of environments, including reservoirs, treatment plants, and customer properties. While previous experience is not required, we are looking for someone who is well-organized, takes initiative, and approaches every task with determination. This field-based role offers the freedom to work outdoors and the responsibility of managing your own performance. You will be comfortable driving long distances, interacting with customers to explain your work, and maintaining meticulous records. Precision is crucial here, as you'll ensure that every sample, test, and piece of paperwork is handled exactly to standard. We provide a company vehicle to support you in your work. This position is a part-time role, working an average of 22.5 hours per week. Your schedule will include shifts every other weekend-specifically Saturday and Sunday-plus two additional days per week (ideally Tuesday and Thursday, though this is flexible). On your weekend shifts, you will work 7.5 hours per day, typically starting between 6:30 and 7:00 am and finishing by 3:00 pm, including delivering samples to our lab in Farnborough. If you are looking for an engaging, field-based career where you can work independently while making a real difference, we want to hear from you. Main responsibilities: The collection of samples from a variety of locations and undertake water quality investigations. Performing on-site tests and quality control checks in accordance with South East Water and the Water Quality regulatory standards. Planning your routes and self-managing your time to ensure deadlines are met. Ensuring all paperwork and electronic records are maintained to the required standard. Organising sampling in conjunction with water production staff to ensure the plant is running at time of sampling. Taking part in a weekend rota, where you will deliver samples to our laboratory in FarnboroughSkills / Qualifications / Experience (Essential) A valid driving licence is essential Good level of numeracy and literacy skills Good customer service being comfortable speak with customers and explaining why and how you're there to help them Confident with IT / ComputersSkills / Qualifications / Experience (Desirable) Understanding of water sampling processGrow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits.What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £17,077.01 (pro rata of 22.5 hours average equivalent £28,082.20)

Sales Development Representative (SDR) Location: East Malling (Hybrid – 3 days in the office) Salary: £27,000 base + £10,000 OTE Are you an ambitious and driven individual looking to build a successful career in sales?We are seeking a Sales Development Representative (SDR) to join a growing and dynamic team based in East Malling. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, thrives on achieving targets, and wants clear career progression within a supportive business. The Role As an SDR, you will play a key part in generating new business opportunities and supporting the wider sales team. You will be responsible for identifying, engaging, and qualifying potential customers. Key responsibilities include: • Proactively reaching out to potential clients via phone, email, and LinkedIn, • Qualifying inbound and outbound leads to understand their needs, • Booking high-quality meetings for senior sales colleagues, • Building and maintaining strong relationships with prospects, • Updating and managing information within CRM systems, • Collaborating with internal teams to improve lead generation strategies What We’re Looking For • Experience in sales, customer service, or a target-driven environment is beneficial but not essential, • Strong communication and interpersonal skills, • Confidence, resilience, and a motivated mindset, • Good organisational skills and attention to detail, • A proactive attitude and willingness to learn What’s on Offer • £27,000 base salary with a realistic £10,000 on-target earnings, • Hybrid working model with 3 days in the East Malling office, • Clear progression opportunities into senior sales roles, • Ongoing training and development, • A supportive and collaborative team environment If you are looking to take the next step in your sales career within a growing organisation, we would be keen to hear from you