Admin & Customer Care Manager - For Health Brand
5 days ago
Tunbridge Wells
Job Description: About HINNAO Technology HINNAO Technology is a fast growing premium supplements brand specialising in advanced liposomal and sublingual nutrition. We work with both consumers and healthcare practitioners and are expanding rapidly across the UK and internationally. We are a founder led business that values intelligence, organisation, integrity, and clear communication. We are now looking for a highly capable Admin & Customer Care Manager to become a key part of our day-to-day operations. About the Role This is a hands on, trusted support role working closely with the two co-founders. You will be responsible for keeping the business running smoothly behind the scenes, from customer care and order management to admin, invoicing, and logistics coordination. The role starts part-time (3 days per week) with strong potential to become full-time once fully trained. Training will be provided, but we are looking for someone with excellent common sense, initiative, and attention to detail. Key Responsibilities • Day-to-day administrative support for the business, • Managing customer care inboxes and responding professionally and promptly, • Processing and managing orders via Shopify, • Using CRM systems to track customers and orders, • Invoicing and basic accounts administration using Xero, • Liaising with logistics and fulfilment partners, • Monitoring deliveries and resolving order or shipping issues, • Ordering stock and tracking inventory levels, • Microsoft programs (excel & word), • Experience using Shopify (orders, customers, admin), • Familiarity with CRM systems, • Experience with Xero or similar accounting software, • Strong written communication skills, • Highly organised with excellent attention to detail, • Calm, logical problem-solver with good common sense, • Health/supplements passion/knowledge, • 3 days per week to start (potential for 5 days) Benefits: • Flexitime, • Store discount Experience: • Administrative: 3 years (required) Location: • Tunbridge Wells TN2 (required) Work Location: In person