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Service Manager Stratstone MINI Harrogate Competitive salary with company car, pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services Our MINI site in Harrogate are recruiting a Service Manager to oversee their workshop, service and parts department. We are looking for a candidate with past automotive aftersales experience. Customer focus and providing excellent customer service is key. You will be a very driven and commercially minded candidate and be very comfortable in a target driven environment. What does the role of a Service Manager involve? • Ensure all warranty and repair work is carried out adheres to manufacturer and company standards, • Maximise efficiency and profitability for the Service department through labour sales, parts and materials and constantly assessing against budget objectives, • Management of accounts, budgets and costs for the whole department., • Regular review of pricing policies and ensuring appropriate legislation is adhered to, • Leading the team, setting clear targets and KPIs, to excel and over achieve these, • Ensure and maintain a safe working environment and that processes are followed that adhere to health and safety regulations, • Enhancing levels of customer service to achieve a high CSI score for the department What do you need to succeed as an Service Manager? • Experience in a target driven environment with the ability to lead and motivate a team to exceed targets, • Passionate about providing exceptional levels of customer service to ensure customer retention, • Proven background in running a successful workshop or parts department., • Strong business acumen, • Strong knowledge of consumer/vehicle legislation What we can offer you: • Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love, • Celebrate your special day with an extra day off on your birthday, • Our industry-leading Family Leave Policies ensure you’re supported when it matters most, • Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive, • Take a paid day to volunteer and give back to a cause close to your heart, • We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries, • Unlock your potential with tailored training and endless career growth opportunities, • Commute for less with our cycle to work scheme, • Access high street discounts to make the everyday a little more rewarding As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey. Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law. We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: . Our team will be happy to support you throughout every stage of the process.

Role: Store Manager Location: Harrogate Job type: Permanent, Full-Time, 40 hours Reporting to: Area Manager Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. We are Made for Life. Our mission statement- Crafting clothes for life’s everyday adventures. Today, tomorrow and always. Our Product formula: Considered style. Trusted Quality. B Corp certified. Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces. The Challenge – Balancing Our Values While Being Commercial We're looking for talented retailers who thrive in a dynamic environment, enjoy life to the full, understand our brand and customers, and have a passion for developing and succeeding. As a natural leader, you will coach, develop, and support your team to help them reach their full potential while nurturing a fun and exciting atmosphere. Role Responsibilities • Be a Brand Ambassador – Lead by example, promoting the FatFace brand and culture through your team. Align yourself with the company’s social and environmental mission and champion initiatives you can directly impact., • Deliver Outstanding Customer Experience – Ensure the highest and most consistent standards of customer service and engagement., • Drive Commercial Success – Take ownership of the store’s performance, making data-led business decisions, identifying opportunities, and driving results., • Lead & Develop Your Team – Inspire, coach, and support your team members to reach their full potential through ongoing development and feedback., • Maintain Visual & Operational Excellence – Uphold store presentation, product displays, and stock standards to create an inviting shopping experience., • Ensure Compliance & Profitability – Manage store operations effectively, including stock control, security, and health & safety, while ensuring profitability., • Build Community Connections – Foster relationships with local businesses and community initiatives, supporting FatFace’s broader purpose. Skills and Experience We’re looking for a Store Manager with: • Proven experience in retail management with a track record of driving commercial success., • Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team., • Excellent communication and organizational abilities., • A passion for delivering exceptional customer experiences., • Ability to make data-driven decisions and spot opportunities for growth., • Experience in visual merchandising and stock management., • A positive, adaptable, and resilient attitude in a fast-paced environment. Role Competencies • Leadership & People Development – Ability to lead, mentor, and develop a motivated, engaged team., • Commercial Acumen – Understanding of key business drivers and ability to make strategic commercial decisions., • Customer Focus – Commitment to delivering exceptional service and creating memorable experiences., • Communication & Influence – Strong verbal and written communication skills, with the ability to engage and inspire., • Resilience & Adaptability – Thrives in a fast-paced environment, handling challenges with positivity., • Operational Excellence – Attention to detail in managing store operations, stock control, and compliance Key Contacts and Relationships: • Reporting to: Area Manager, • Key internal relationships: Regional Team, HR, Visual Merchandising, Stock Control, and Marketing teams, • External relationships: Customers, Local Community Partners Accountable for Resources: • Store team performance and development, • Store budget and financial targets, • Stock control, and loss prevention, • Store compliance with company policies and legal requirements FatFace Benefits: • 25 days holiday plus bank holidays, • Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc.), • THRIVE – Our learning management system- access from day one with 1000’s of pieces of learning, • Dental Insurance (employee funded), • Pension scheme, • EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support, • Income Protection/Death in service for Salaried staff, • Sick pay allowances, • Eye Tests/contributions to glasses, • Sabbatical leave in line with service, • Enhanced Family Friendly policies i.e. Maternity Leave, • Refer a friend scheme

Job Description Make your application after reading the following skill and qualification requirements for this position. Closing date: 19-02-2026 Customer Team Leader Location: 30 Knaresborough Road, Harrington Road, Harrogate HG2 7LU Pay: £13.99 per hour Contract: 24 hours per week + regular overtime, permanent, part time. Working pattern: varied shifts including, early mornings from 6am, afternoons, late evenings to 11pm, and weekends, to be discussed at interview 30% colleague member discount in store - see below for more benefits Apply easily from your mobile by completing our assessments - no CV needed! You must be aged 18+ to authorise age-related sales. This role may involve periods of independent working which we'll discuss with you at interview. We'll provide relevant safety technology, and the duration of lone working will be kept within agreed guidelines. Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers. Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business. What you’ll do Own the day-to-day running of the store by leading the team on your shift Motivate, coach, and support your team to deliver great service and efficient operations Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members Support store performance through merchandising, stock accuracy, and HR processes Champion Co-op through community engagement and membership growth What you'll bring: Passion for people and leadership The ability to work flexibly and lead by example Confidence to work alone in a store environment Skills in retail, merchandising, or team management (experience not essential) Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: ~ Full training and career development resources ~30% discount on Co-op products in store ~ Flexible access to you pay as you earn it ~ Up to 10% pension contributions ~36 days of holiday (pro-rata, including bank holidays) ~24/7 access to GP appointments, and colleague support programme ~ Market-leading policies to help you though life's big moments A place you'll belong: We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at /apply-process and our inclusion commitments at /diversity-inclusion As part of the application process for this job, you’ll need to complete two online assessments. It will take 15- 20 minutes to complete these tests. xkybehq We reserve the right to remove a vacancy before the scheduled closing date.

Job Description Make your application after reading the following skill and qualification requirements for this position. Closing date: 19-02-2026 Customer Team Leader Location: 30 Knaresborough Road, Harrington Road, Harrogate HG2 7LU Pay: £13.99 per hour Contract: 24 hours per week + regular overtime, permanent, part time. Working pattern: varied shifts including, early mornings from 6am, afternoons, late evenings to 11pm, and weekends, to be discussed at interview 30% colleague member discount in store - see below for more benefits Apply easily from your mobile by completing our assessments - no CV needed! You must be aged 18+ to authorise age-related sales. This role may involve periods of independent working which we'll discuss with you at interview. We'll provide relevant safety technology, and the duration of lone working will be kept within agreed guidelines. Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers. Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business. What you’ll do Own the day-to-day running of the store by leading the team on your shift Motivate, coach, and support your team to deliver great service and efficient operations Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members Support store performance through merchandising, stock accuracy, and HR processes Champion Co-op through community engagement and membership growth What you'll bring: Passion for people and leadership The ability to work flexibly and lead by example Confidence to work alone in a store environment Skills in retail, merchandising, or team management (experience not essential) Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: ~ Full training and career development resources ~30% discount on Co-op products in store ~ Flexible access to you pay as you earn it ~ Up to 10% pension contributions ~36 days of holiday (pro-rata, including bank holidays) ~24/7 access to GP appointments, and colleague support programme ~ Market-leading policies to help you though life's big moments A place you'll belong: We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at /apply-process and our inclusion commitments at /diversity-inclusion As part of the application process for this job, you’ll need to complete two online assessments. It will take 15- 20 minutes to complete these tests. xkybehq We reserve the right to remove a vacancy before the scheduled closing date.

Housing Manager Income | West Yorkshire | £48,000Do you have the right skills and experience for this role Read on to find out, and make your application.- £50,000 per annum We are currently supporting our West Yorkshire based client with the appointment of an experienced Housing Manager to lead and strengthen the income recovery team.This role will suit someone confident in managing a team and driving best practice in income recovery.The Role Lead and oversee income collection activity, ensuring strong performance and best practice recovery Manage and support a team of Income Officers, providing day-to-day leadership and oversight Oversee the use of digital and automated tenant engagement tools to support effective customer contact and income recovery Work confidently with housing income and arrears management systems Review current processes and performance, making clear recommendations for service improvement Support complex income cases and provide insight to senior colleagues as required Experience Required Proven experience as an Income Manager or Housing Manager with significant income management responsibility Strong understanding of income collection and arrears management best practice Experience managing or supervising income or housing teams Confident using systems and performance data to drive improvement Practical, solutions focused approach with the ability to deliver change at pace Please apply now or contact Claire Harrison at Dawson Jones Recruitment for more information Dawson Jones Recruitment is an equal opportunities employer. xjlbheb All applications will be handled in line with our privacy policy.

Job DescriptionMake your application after reading the following skill and qualification requirements for this position.Closing date: 19-02-2026Customer Team Leader Location: 30 Knaresborough Road, Harrington Road, Harrogate HG2 7LUPay: £13.99 per hour Contract: 24 hours per week + regular overtime, permanent, part time.Working pattern: varied shifts including, early mornings from 6am, afternoons, late evenings to 11pm, and weekends, to be discussed at interview30% colleague member discount in store - see below for more benefitsApply easily from your mobile by completing our assessments - no CV needed! You must be aged 18+ to authorise age-related sales. This role may involve periods of independent working which we'll discuss with you at interview. We'll provide relevant safety technology, and the duration of lone working will be kept within agreed guidelines. Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers. Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business. What you’ll doOwn the day-to-day running of the store by leading the team on your shiftMotivate, coach, and support your team to deliver great service and efficient operationsWork hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team MembersSupport store performance through merchandising, stock accuracy, and HR processesChampion Co-op through community engagement and membership growthWhat you'll bring:Passion for people and leadershipThe ability to work flexibly and lead by exampleConfidence to work alone in a store environmentSkills in retail, merchandising, or team management (experience not essential)Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:Full training and career development resources30% discount on Co-op products in storeFlexible access to you pay as you earn itUp to 10% pension contributions36 days of holiday (pro-rata, including bank holidays)24/7 access to GP appointments, and colleague support programmeMarket-leading policies to help you though life's big momentsA place you'll belong: We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at /apply-process and our inclusion commitments at /diversity-inclusion As part of the application process for this job, you’ll need to complete two online assessments. It will take 15- 20 minutes to complete these tests. xwzovoh We reserve the right to remove a vacancy before the scheduled closing date.

A popular fast-food chain in Harrogate is looking for an enthusiastic Assistant Manager to lead the team and ensure excellent customer service. If you have a passion for food and leadership, join the team and help create a fun working atmosphere.

A leading health and beauty retailer in Harrogate is seeking a Store Manager to lead a passionate team focused on delivering outstanding customer service. The ideal candidate should have retail management experience and strong leadership skills.

A prominent retail company in Harrogate is seeking a Store Manager to lead and develop a team while ensuring outstanding customer service and operational excellence. Ideal candidates should possess retail management experience and strong leadership skills.

A leading retail company in Harrogate seeks a Team Manager for Visual Merchandising. Strong visual merchandising understanding, leadership, and customer service skills are essential. In this role, you will lead visual strategy for Fashion, Home & Beauty, ensuring compliance and brand standards.

You will lead a high-performance team, driving sales while ensuring exemplary customer service. This position is perfect for candidates passionate about retail and team development who want to thrive in a dynamic environment.

Compliance Manager Location : Harrogate, North Yorkshire, HG2 8RB (2 mins walk from Hornbeam Park train station) Job type : Full time, permanent Salary: £30,000-£40,000 (dependent on experience) Synergy Car Leasing is one of the UKs leading regulated leasing brokers. Known for delivering a best-in-class customer service, the Compliance Manager role supports our teams and the overall business in continuing to meet our regulatory requirements and maintain our strong processes and procedures to run an effective and compliant business. Due to the hands-on nature of the role working closely with the Senior Leadership Team (SLT) and various departments across the organisation, this is an office-based role in Harrogate. Synergy is rated by our team as an outstanding place to work, achieving a 2-Star rating in the Best Companies survey for two consecutive years. Compliance Manager Responsibilities: Manage the compliance monitoring plan Monitor and manage the compliance monitoring plan for the customer-facing team Provide reporting and Management Information (MI) to the SLT Develop and maintain appropriate compliance policies and procedures Creation of any required new policies Review policies annually Remain updated on compliance and industry developments Ensure up-to-date knowledge of compliance relevant to the industry, and communicate this to the SLT Support and drive Consumer Duty throughout the organisation Manage compliance reporting requirements, documentation and audits Provide all required information for compliance audits Creation of annual reports and documentation Manage relevant tracking registers Provide any relevant information for reporting purposes Manage the training log Working with the relevant managers and SLT to ensure all required training takes place Keep a record of training requirements and training undertaken Support the management of complaints and issues Support the customer service manager in responding to complaints and issues Provide support and information on complaints regarding regulatory compliance and support relevant investigations by providing information Compliance Manager Requirements: Essential A willingness to learn and grow with the business Ability to work individually, but also as part of a team Great attention to detail Strong listening skills Strong, detailed writing skills Articulate and able to clearly communicate at all levels both verbally and in writing Desirable: Degree Level qualification Minimum of 1-2 years in Administration, Compliance and/or Risk FCA knowledge, however, full training can be provided A willingness to learn and grow with the business About Synergy Car Leasing: Synergy Car Leasing is one of the leading automotive finance and credit brokers in the UK, offering vehicle leasing and contract hire to both personal and business clients. Celebrating 20 years in 2026, Synergy is an award-winning broker with exceptional customer reviews. Synergy Car Leasing, established in 2006, is one of the leading vehicle leasing providers in the UK, recognised by Best Companies as outstanding to work for 2024 and 2025. Weve achieved the Feefo 10 Years of Excellence Award, for a decade of best-in-class customer service. We're Feefo 5 Star Rated by our customers. Synergy is also Broker of the Year 2025 and 2024 and was recognised for the Best Customer Service 2024 and 2025 by Broker News. A member of the British Vehicle Rental and Leasing Association (BVRLA), Synergy is committed to the highest standards of service, fair terms & transparency. You will be looking for a challenging role where your contribution is recognised and rewarded within a dynamic environment. We want our people to achieve their goals and dreams, believing in a team-work culture where personal growth and potential are valued. Our well-located office is based in Hornbeam Park, Harrogate (HG2 8RB), 2 mins walk from Hornbeam Park train station, on the Leeds side of Harrogate close to Leeds Road, also with free car parking. You may also have experience in the following: Senior Compliance Analyst, Lead Compliance Analyst, Compliance Specialist, Regulatory Compliance Specialist, Risk & Compliance Specialist, Junior Compliance Officer, Administration Manager, Compliance Officer, Senior Compliance Officer, Compliance Lead, Compliance Specialist, Regulatory Compliance Officer, Risk & Compliance Officer, Compliance Advisory Officer, etc. REF-226 348 TPBN1_UKTJ

Head of eCommerce Our client is an established manufacturing client based in Harrogate. Due to continued growth, they are currently recruiting a Head of eCommerce to join their senior Commercial leadership team. This newly created role offers a rare opportunity to define, build and deliver a complete end-to-end eCommerce strategy from initial vision through to execution, optimisation and scale, across both B2B and B2C channels. This is a pivotal leadership role, owning the digital commerce landscape and shaping how the business acquires, serves and retains customers in an increasingly digital-first environment. Head of eCommerce - The Role As Head of eCommerce, you will be accountable for the cradle-to-grave delivery of the organisations eCommerce vision. You will set the strategic direction, lead platform selection and implementation, oversee adoption and optimisation, and ensure digital commerce delivers sustained, profitable growth. As a senior member of the Commercial team, you will work closely with board-level stakeholders and cross-functional leaders to embed digital commerce as a core capability of the business. Head of eCommerce - Key Responsibilities Strategy, Vision & Delivery Define, own and deliver the end-to-end eCommerce strategy from concept to execution, optimisation and ongoing evolution. Translate strategic vision into actionable roadmaps, investment cases and delivery plans. Lead platform selection, implementation, onboarding and long-term platform management. Present strategic recommendations, progress and performance updates to board-level stakeholders. Commercial Growth & Customer Experience Drive revenue growth through conversion optimisation, customer acquisition and retention strategies. Design and deliver best-in-class digital customer journeys across all touchpoints. Lead website and app roadmaps focused on making the customers job easier. Champion data-driven personalisation, content strategy and customer engagement initiatives. Digital Enablement & Operations Design and implement adoption strategies transitioning customers from traditional offline sales to self-service, EDI, punchout and integrated solutions. Establish customer feedback mechanisms and continuous improvement processes. Ensure service quality standards across fulfilment, customer support and returns. Build scalable systems and processes that support growth without proportional cost increases. Ensure compliance with data privacy, accessibility and trading standards. People & Change Leadership Lead change management across the Commercial team and wider senior leadership team. Assess requirements, then build, develop and lead a high-performing digital commerce team. Create a culture of accountability, continuous improvement and commercial focus. Establish clear roles, objectives and performance expectations. Head of eCommerce Skills & Experience An experienced eCommerce leader with a proven track record of defining, building and delivering cradle-to-grave eCommerce strategies from inception through to scaled operation, ideally within a B2B, B2C or mixed environment. Strong commercial acumen with a history of delivering measurable revenue growth. Hands-on experience of eCommerce platform selection, implementation and optimisation. A customer-first, data-driven mindset. Strong leadership, stakeholder management and change management capability. The Head of eCommerce position is offering £55,000 - £60,000 basic salary plus great benefits. This is a full-time, permanent position, based on-site in Harrogate. All successful candidates will be contacted within 5 days of application for the position of Head of eCommerce. This vacancy is exclusively being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency. TPBN1_UKTJ

BACKGROUND TO THE ROLE Redcentric are looking for a bright, enthusiastic individual to join our 2nd Line Technical Support team based in Harrogate. Whilst a technical mind-set is required for the role we are also very interested in people who have the desire to learn and want the opportunity to develop and progress their technical career alongside providing a high level of support to our customers. Efficiency initiatives and continual service improvement are all key to providing this. The successful candidate will act a Shift Leader for a team of up to 13 engineers during standard working hours and a team of up to 2 out of hours. You will be able to demonstrate a good all round technical understanding along with the ability to lead a team. Working as part of a team that operate within a 24 x 7 shift environment, the role will require you to work a continental shift pattern, providing high quality service to our customer base. Monitoring and managing faults through to resolution. Key responsibilities Key responsibilities include but are not restricted to the following: Manage and motivate a team of engineers, ensuring they strive towards customer satisfaction and speedy fault resolution Develop a good technical understanding of the business product set, contributing towards the continual improvement of new and existing products. Offer technical leadership, define and document best practice to other support tiers by providing informal assistance & formal training Develop and train your peers, while maintaining internal training documentation Manage escalations and drive a 'permanent fix' culture Adhering to contractual SLAs Preferred skills/knowledge Whilst we don't expect you to be an expert in all these areas, an understanding and willingness to expand your technical knowledge in these areas is a must. Range of technologies including (but not limited to): Broadband technologies - ADSL / FTTC / FTTP / SOGEA LAN Networking - Cisco / Meraki Firewalls - Cisco / Fortinet / Meraki WAN Networking - Cisco / Huawei / OneAccess SD-Wan - Meraki / Fortinet WLAN Networking - Meraki / Aruba Cellular Networking - Digi / Teltonika Routing / BGP / MPLS VoIP SIP Telephony solutions - Broadworks VoIP SIP Telephony handsets/clients - Polycom / Cisco / Cisco WebEx / Teams VPN / Authentication 2FA solutions - Safenet / MobilePass / Fortinet Authenticator Competencies Strong leadership skills Strong communicator and listener to translate technical jargon to stakeholders Excellent organizational and workload analysis skills Professional written and verbal communication skills Excellent customer service skills Ability to work under pressure Creative problem solving Integrity Technical certifications (desirable but not essential) Cisco CCNA SIP School SSCA ITIL Foundation (awareness essential) HOURS OF WORK Due to the nature of this role, you will be required to work a rolling continental shift pattern based on the following hours: X 2 day shifts from 7.00am to 7.00pm X 2 night shifts from 7.00pm to 7.00am The above shift pattern would be followed by a 4 day rest period. Due to the nature of a support role, there may be occasions where cover would be required for holidays / sickness. TPBN1_UKTJ

Technical Support Shift Lead BACKGROUND TO THE ROLE Redcentric are looking for a bright, enthusiastic individual to join our 2nd Line Technical Support team based in Harrogate. Whilst a technical mind-set is required for the role we are also very interested in people who have the desire to learn and want the opportunity to develop and progress their technical career alongside providing a high level of support to our customers. Efficiency initiatives and continual service improvement are all key to providing this. The successful candidate will act a Shift Leader for a team of up to 13 engineers during standard working hours and a team of up to 2 out of hours. You will be able to demonstrate a good all round technical understanding along with the ability to lead a team. Wor king as part of a team that operate within a 24 x 7 shift environment, the role will require you to work a continental shift pattern, providing high quality service to our customer base. Monitoring and managing faults through to resolution. Key responsibilities Key responsibilities include but are not restricted to the following: Manage and motivate a team of engineers, ensuring they strive towards customer satisfaction and speedy fault resolution Develop a good technical understanding of the business product set, contributing towards the continual improvement of new and existing products. Offer technical leadership, define and document best practice to other support tiers by providing informal assistance & formal training Develop and train your peers, while maintaining internal training documentation Manage escalations and drive a permanent fix culture Adhering to contractual SLAs Preferred skills/knowledge Whilst we dont expect you to be an expert in all these areas, an understanding and willingness to expand your technical knowledge in these areas is a must. Range of technologies including (but not limited to): Broadband technologies - ADSL / FTTC / FTTP / SOGEA LAN Networking Cisco / Meraki Firewalls Cisco / Fortinet / Meraki WAN Networking Cisco / Huawei / OneAccess SD-Wan Meraki / Fortinet WLAN Networking Meraki / Aruba Cellular Networking Digi / Teltonika Routing / BGP / MPLS VoIP SIP Telephony solutions Broadworks VoIP SIP Telephony handsets/clients - Polycom / Cisco / Cisco WebEx / Teams VPN / Authentication 2FA solutions Safenet / MobilePass / Fortinet Authenticator Competencies Strong leadership skills Strong communicator and listener to translate technical jargon to stakeholders Excellent organizational and workload analysis skills Professional written and verbal communication skills Excellent customer service skills Ability to work under pressure Creative problem solving Integrity Technical certifications (desirable but not essential) Cisco CCNA SIP School SSCA ITIL Foundation (awareness essential) HOURS OF WORK Due to the nature of this role, you will be required to work a rolling continental shift pattern based on the following hours: X 2 day shifts from 7.00am to 7.00pm X 2 night shifts from 7.00pm to 7.00am 3 our of 4 shifts can be work from home* The above shift pattern would be followed by a 4 day rest period. Due to the nature of a support role, there may be occasions where cover would be required for holidays / sickness. *Unless a day shift falls on a Tuesday or Thursday which are core team office days TPBN1_UKTJ

Position: Funeral Service Specialist Location: Goods Of Harrogate Funeral Directors, Harrogate. Job Type: Part-time, 19.32 Hours Per Week Salary: £12,929.71 per annum We're looking for an empathetic and well-organised individual to join our team at Goods Of Harrogate Funeral Directors as a Funeral Service Specialist . You'll be the first-person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Harrogate, you'll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you'll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required. Why This Role Matters... Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You're often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days. Your Impact and Responsibilities... This role calls for empathy, confidence, and attention to detail. It's about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most. As a Funeral Services Specialist (Level One), you will: Supporting families with empathy, professionalism, and attention to detail Arrange funerals that meet family wishes, cultural practices, and legal requirements - arranging funerals with clarity, compassion and precision, offering all relevant products Oversee day-to-day branch operations, including administration and presentation Liaise with suppliers such as ministers, celebrants, and florists Lead chapel visits, as required, supporting the families with their requests Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch Represent the branch in the local community and contribute to outreach Train in Funeral Conducting to assist with ceremonial duties during peak times Uphold Dignity's standards of professionalism, care, and service Skills and Knowledge... We're looking for someone with/is: Compassion, calmness, and empathy in emotionally sensitive situations Communication, organisation, and administrative skills - confident with legal paperwork Confident working independently, with branch-level responsibility Comfortable in settings where the deceased may be resting, including chapel visits Willingness to work flexibly (including weekends/on-call if needed) A Full UK Driving Licence (desirable, not essential) - Ability to travel to client homes and local branches is important Experience in customer service, care, or admin (beneficial - complete training is provided) What We Offer... Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme. Commission Potential: up to £2,000.00 OTE per annum Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements. Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future. Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing. Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays. Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement. What are the next steps? To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch! About Us We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are now building the UK's leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country's most prominent will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well. Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care. Here to help whenever you need us. FCA Statement The FCA regulates us so that some roles may be subject to background checks. Equality, Diversity and Inclusion Statement We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable. We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions. Therefore, we recommend submitting your application as early as possible. TPBN1_UKTJ

REDCENTRIC SENIOR PRODUCT MARKETING MANAGER Harrogate ABOUT REDCENTRIC Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and Collaboration, designed and delivered by our own highly skilled teams from our privately owned, UK based multi-million pound infrastructure. Redcentric has annualised revenues in excess of £150million, more than 500 highly skilled employees serving over 2000 customers across the UK. With the IT landscape in constant evolution, Redcentric is built around today's modern IT challenges offering application, collaboration, infrastructure, network and IT security services. Learn more about what we do on our website. JOB DESCRIPTION BACKGROUND TO THE ROLE: Redcentric has a broad portfolio of products and services, working with a range of technology partners and vendors, selling across multiple verticals. Our breadth of services helps us ensure we can provide a complete solution for our varying customer base but does add complexity in our GTM approach. The Marketing function is beginning a stage of transition, with a new Marketing Director in place, this role will be a new hire for the organisation and is central in helping shape and deliver the future strategy, and growth ambitions of the business. Working as part of a small but focussed team, and closely with colleagues across the business, this role is an opportunity to introduce best practice in Product Marketing thinking and execution whilst directly contributing to the wider success and continued growth of Redcentric. AIM OF THE ROLE: The successful candidate will be responsible for development and delivery of the GTM strategy, working closely with the Marketing Director to build and implement a more customer-centric approach. The primary focus of the role is to translate our product and service portfolio into meaningful value propositions, defining vertical fit and developing content and collateral that supports pipeline generation. This will be a hands-on role, and there will be a need to support across multiple marketing disciplines with a definite focus on supporting the delivery of the content strategy. KEY RESPONSIBILITIES: Duties will include, but are not restricted to the following - Owning GTM strategy across key elements of our portfolio, adopting a full lifecycle approach to maximise revenue. Development of value propositions aligning our technical capabilities with market needs. Leading on our verticalisation approach, ensuring audience relevance is central. Plan and create product and service sales enablement collateral. Become the connection point between Product Management and Sales, bridging the technical and commercial. Run regular competitor analysis to understand how our propositions compare help identify and maintain our USPs. Capture and translate market insights into actions design to support revenue growth. Working closely with the Marketing function to ensure our value propositions are translated into high impact campaigns and customer comms. Working in-line with Product Management to translate customer need to defined product and services. Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards: PERSON SPECIFICATION The ideal candidate will be a proven Product Marketing lead with a technology background. They understand its role in the wider marketing mix and bring ideas and creativity to the development of comprehensive GTM approaches. SKILLS AND EXPERIENCE: Ability to translate market insights into actionable go-to-market strategies that drive growth for new and existing services. Expertise in crafting compelling value propositions for complex IT managed services, specifically tailored to the UK market and targeting both technical and business decision-makers. Proven experience in developing differentiated messaging that highlights key benefits and addresses customer pain points. Experience in managing end-to-end product launches in the UK, ensuring alignment between sales, marketing, and product teams. Strong ability to create effective sales enablement content and empower the sales team to sell effectively in the UK market. Proven track recordof successfully launching and growing products and service offerings within the UK. DESIRABLE Understanding of the UK IT managed services market, including key trends, customer needs, and the competitive landscape. Experience with core IT managed service offerings (e.g., cloud, cybersecurity, network management, IT support). PERSONAL: Confident and effective communicator across a wide range of stakeholders both internally and externally Ability to manage workload and competing priorities, leading on multiple concurrent projects and deliverables Strong team player, with the ability to utilise the skills of the wider team and ensure we are all working towards aligned goals. Strategic thinker with a data-driven approach to problem-solving and decision-making. Excellent communication and collaboration skills to effectively influence stakeholders across the organization. Creativity and curiosity at the heart of everything you do. Not afraid to question and challenge whilst remaining open to learning and understanding from others. HOURS OF WORK The working hours are Monday to Thursday 9.00am until 5:30pm and Friday 9.00am until 3:30pm with one hour for lunch. TPBN1_UKTJ

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