Customer service team lead jobs in NorwichCreate job alerts

About the Opportunity We are recruiting on behalf of a powerhouse national removals and logistics company for an energetic, customer-driven Self-Store Manager to lead their Norwich self-storage facility. This is a fantastic opportunity to join the self-storage division of a well-established, financially backed national brand with an excellent reputation - making it easy to sell and a pleasure to represent! If you're commercially minded, love working with customers, and want to make a real impact on business performance, this role is perfect for you. What You'll Be Doing: Operational Leadership • Take full responsibility for the day-to-day running and performance of the self-storage facility, • Maintain excellent site security, cleanliness, and health & safety standards, • Conduct regular unit inspections and coordinate basic maintenance requirements, • Manage stock levels and warehouse procedures effectively Sales & Business Development • Drive revenue growth for both storage and local moving services through proactive sales activity, • Convert qualified leads into bookings through home visits and consultations, • Identify customer needs and recommend tailored storage solutions, • Maximize every customer enquiry to increase branch revenue, • Price competitively in line with demand to achieve optimal long-term occupancy Customer Excellence • Handle all customer enquiries, bookings, contracts, and payments professionally, • Deliver consistently outstanding customer service at every touchpoint, • Build strong relationships within the Norwich community, • Ensure every customer has a positive experience from enquiry to move-out Performance Management • Achieve company targets through effective P&L management, • Monitor and report on key performance indicators, • Use sales data and market insight to drive continuous improvement What We're Looking For Essential • Experience in self-storage operations and warehouse stock control procedures, • Proven ability to manage, motivate, and coach a small team, • Strong commercial awareness with a track record in sales or customer service, • Excellent understanding of health & safety legislation and best practice, • Outstanding IT and administration skills, • Valid UK driving licence, • Self-motivated, proactive approach with excellent organizational skills Desirable • Background in sales, lead generation, or after-sales customer service, • Valid First Aid Certificate, • Experience growing revenue in a customer-facing environment What's On Offer • Competitive salary £26,000 - £28,000 with performance-based bonus potential, • Join a well-backed national company with an excellent reputation, • Represent a trusted household name - easy to sell and promote, • Opportunity to genuinely impact business growth and performance, • Varied, hands-on role - no two days are the same, • Career development opportunities within a national organization, • Job security with an established market leader About You You're a natural people person who loves building relationships and helping customers find the right solutions. You're equally comfortable rolling up your sleeves on-site as you are engaging with customers and driving sales. You take pride in your work, have a keen eye for detail, and understand that excellent customer service is the foundation of sustainable business growth. Interested? If you have the drive, experience, and customer focus to excel in this role, we'd love to hear from you!

A B Corp holiday rental company seeks a Head of Customer Service based in Norwich. You will lead operational service delivery across multiple channels, coach a team of managers and drive service excellence. The ideal candidate will have leadership experience in a contact centre or customer operation

A leading optical retailer in Horsham is seeking an Assistant Duty Manager to lead a motivated team in delivering exceptional customer service.

We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

A leading service delivery company in the United Kingdom seeks an experienced professional to lead and support Service Delivery Resource Jointing teams. The ideal candidate will have strong IT skills, proven leadership ability, and a background in electrical distribution.

The successful candidate will manage teams, maintain inventory, and motivate staff to deliver high-quality service. A leading catering company in Greater London is seeking an experienced Assistant Cafe Manager to oversee operations and ensure exceptional food service. Ideal applicants will have a pa

A leading media and entertainment brand in Greater London is seeking a Lead Service Designer to own the design of customer journeys. You will lead service design across Agile teams and partner with cross-functional leaders to deliver scalable solutions. Ideal candidates have a strong track record in

The role involves managing a small team, ensuring excellent customer service, ordering supplies, and training new staff.

This role involves leading a team of service designers to drive innovative service solutions, ensuring they align with customer needs and business goals. A leading media and entertainment brand in the UK is seeking a Lead Service Designer to enhance customer journeys across digital experiences. The

A leading security firm is seeking a Security Supervisor to ensure the deployment of the security team and manage adherence to policies. The ideal candidate must possess an SIA Door Supervisor License, with at least one year of supervisory experience and outstanding customer service skills. Key resp

In this role, you’ll lead a team, fostering a positive workplace culture while ensuring customer satisfaction. A leading retail company is looking for a Store Manager in Morden, United Kingdom. Your leadership experience and tech-savviness will drive daily operations.

A growing hospitality group in London is seeking an experienced General Manager to oversee restaurant operations and ensure excellent customer service. The ideal candidate will lead and inspire a high-performing team, achieve sales targets, and maintain food quality and safety standards.

The Customer Interaction Team Leader is responsible for the overall delivery of effective and professional customer services to Soldo Customers. Regularly analyze customer contacts and identify improvement actions/development to reduce the need for customers to contact CI team and therefore improve

You will lead a team, ensuring that high standards of service are delivered while managing customer interactions. A leading building materials supplier in the United Kingdom is looking for a Customer Sales Supervisor. This role requires strong customer service and supervisory experience.

You will guide the team, ensure guest satisfaction, and maintain high standards of service and venue appearance. A leading hospitality venue in Greater London is looking for a Supervisor to run the floor effectively. This role requires strong leadership, communication skills, and the ability to stay

A major UK retail company is seeking a Team Support Manager to lead operational tasks in the store. The ideal candidate will be responsible for coaching staff, ensuring optimal productivity, and maintaining high customer service standards. The position offers opportunities for personal growth and to

A popular restaurant and music venue in Greater London seeks a Restaurant Manager to enhance guest experiences and lead a dynamic team. The ideal candidate will have proven leadership skills in hospitality, a passion for creating heartfelt connections, and drive for team growth. Responsibilities inc

The role involves deploying a security team, ensuring compliance with site procedures, and maintaining high standards of customer care. A leading security solutions provider is seeking a Security Supervisor for a prestigious venue in London.

A leading fashion retailer is seeking a Store Manager in Bedford to lead a dynamic team and drive sales. The successful candidate will oversee daily operations, ensure excellent customer service, and implement effective sales strategies.

The Customer Relationship Team Lead delivers exceptional service to Brook Green Supply’s most strategic customers, leading a high‑performing team, ensuring operational excellence, and fostering effective collaboration. Lead, coach, and inspire a team of Customer Relationship Managers to deliver

A leading service design platform is seeking an experienced Service Designer to shape customer experiences across various channels. The successful candidate will develop comprehensive service strategies and collaborate with cross-functional teams to deliver exceptional service experiences. This role

You will manage the customer experience from checkout to back-end operations, ensuring team performance and service excellence. Ideal candidates will have leadership experience in a dynamic retail environment and a proven track record of delivering exceptional customer service. A leading UK retailer

A leading UK retailer of automotive products is seeking a Workshop Manager to lead the team and deliver technical solutions. This full-time position focuses on management within retail, aimed at enhancing customer service and ensuring compliance with standards. The ideal candidate will have a Level

A prominent retail company in England is seeking a Floor Manager to support the store management team and enhance customer experience. You will lead and motivate your team to achieve high performance and maintain store standards. We require retail management experience and strong leadership skills.

You’ll lead a team of 5‑7 Senior Customer Operations Executives within our Customer Operations function – developing their performance and ensuring exceptional service across inbound channels (chat, phone, email) and back‑office processes. Proven experience leading a customer operations or s

The role involves delivering excellent service to library customers, leading a team, and creating an inviting atmosphere. A local council in East Midlands is seeking a passionate individual to join their library team. Candidates should have strong organisational skills, be effective in a multi-taski

A popular food retailer seeks a Shop Manager to lead and motivate the team to deliver excellent service.

A leading technology services provider in Greater London seeks a Software Renewals Team Leader to manage a team delivering exceptional service across software licensing renewals. You'll coach your team, ensure targets are met, and collaborate closely with internal and external partners. The ideal ca

You’ll lead a team of 5-7 Senior Customer Operations Executives within our Customer Operations function—developing their performance and ensuring exceptional service across inbound channels (chat, phone, email) and back-office processes. Proven experience leading a customer operations or service

You will be part of the senior leadership of the TRA and you will be motivated to play your part in leading the Legal team and the wider organisation. As a Senior Lawyer at the TRA you will be responsible for providing legal advice and support to the case teams carrying out trade remedies investigat

A leading healthcare trust in Greater London is seeking a dedicated Recruitment Team Leader to oversee operations within a busy recruitment department. You will manage and support a team, ensuring efficient and high-quality recruitment services aligned with Trust policies. The role requires effectiv

In this role, you will lead a team, maintain high-paced service standards, and contribute to a welcoming environment. A popular hospitality chain in the United Kingdom is looking for a Supervisor to oversee daily operations, ensuring every customer leaves satisfied.

A leading UK home improvement retailer is looking for a Shift Lead to oversee daily store operations. Ideal candidates will be passionate about customers and able to motivate a team. Responsibilities include ensuring a safe environment, managing staff deployment, and directly interacting with custom

Working at the firm promotes a positive and collaborative culture where you can significantly impact client services and customer experiences. A leading consulting firm in Greater London is seeking a CX Transformation Consultant/Senior Consultant to focus on service transformation for clients. This

Candidates should have a strong track record in service design, exemplary skills in journey mapping and service blueprinting, and the ability to work with cross-functional teams to drive customer-centered outcomes. A leading media and entertainment company in the UK is seeking a Lead Service Designe

The role involves managing a team, enhancing departmental efficiency, and delivering outstanding customer service. A leading automotive retailer group based in North Tyneside is seeking an Assistant Service Manager to drive business within the aftersales department.

A leading refrigeration company is seeking a Refrigeration Service Manager to lead their service department. This full-time, hybrid role requires managing a team of engineers while ensuring compliance with regulations and driving performance. The ideal candidate will possess strong technical knowled

A global financial services firm is seeking a Senior Service Designer to improve customer experience through strategic service design. Key responsibilities include leading design initiatives and collaborating with stakeholders to enhance customer journeys. This home-based role requires expertise in

A fast-growing financial technology company in Greater London is looking for a Junior Team Lead to support onboarding and training for new service team members. The ideal candidate will have at least 4 years of related experience and a strong background in customer success or training within a SaaS

This role involves managing the service department operations, supporting the service team, and ensuring customer satisfaction. A leading automotive recruitment agency is seeking an Assistant Service Manager for a dealership in Wimbledon. Join a forward-thinking environment that values staff develop

A leading global real estate services firm is seeking a Maintenance Manager to oversee a field service team in London. Ideal candidates will possess leadership skills, experience in team management, and the ability to handle complex information. This full-time position offers a chance to lead and de

A leading fitness technology company is seeking a Team Leader for their new in-house engineering team. In this hybrid role based in the UK, you will manage performance and costs, ensure adherence to repair protocols, and improve customer satisfaction. The ideal candidate has strong team management s

A popular food retailer in the United Kingdom seeks a Shop Manager to lead a team in delivering exceptional customer service across multiple channels. The ideal candidate will have supervisory experience in retail or food-on-the-go environments, with a focus on team motivation and maintaining high s

A leading retail company in the UK is seeking a Café Manager to oversee daily operations and manage a team. The ideal candidate will have a background in hospitality and a commitment to excellent customer service. With a focus on inclusivity and flexibility, this role offers the opportunity to crea

A global technology service provider in London is seeking an experienced Onsite Lead IT Support Engineer to manage a customer-facing team. This role involves leading and mentoring engineers, ensuring service delivery excellence, and maintaining client relationships. The ideal candidate has 4-6 years

A leading technology recruitment agency is seeking a Field Service Manager to manage a team of Field Service Engineers. The ideal candidate will have experience in high-value capital equipment sectors and possess strong commercial and customer relationship skills. Responsibilities include managing c

In this role, you will oversee the daily workshop operations, support service managers, and ensure high customer satisfaction. Join us on our growth journey and be part of a community that values diversity and teamwork. A leading automotive retailer in England seeks a Workshop Controller to be a vit

A customer-focused retail company in the UK is seeking a Customer Sales Supervisor to lead a team, deliver excellent service, and ensure safety for both colleagues and customers. This role involves building customer loyalty, handling service requests, and preparing quotes. Ideal candidates will have