Customer service team lead jobs in NorwichCreate job alerts

IT Operations Manager Please note this role is full onsite (however, free daily parking or subsidised work commute is offered). In addition, my client is unable to offer sponsorship, now or in the future. The role is based in my clients headquarters in central Norwich. • Permanent, Full Time., • Salary to 55K dependant on experience., • Generous Pension., • 25 days holiday plus public holidays + up to 3 days Long Service entitlement. Health Scheme., • Generous Life Assurance., • Free use of electric vehicle charge points., • 9am to 5pm working hours with 45 mins paid lunch break ( some flexi-time also offered to allow a day off in lieu), • Fresh fruit daily, plus regular treats., • Training Courses to further enhance technical skills and learning., • cycle to work schemes., • Other additional perks offered., • The company is based within Norwich City Centre, so easily accessible by car, train or cycle. It’s not too far from some great pubs, too! If you are keen to join progressive company, gain exposure to a diverse array of technologies, and provided the opportunity to learn and progress within the organisation, take a senior, responsible role, and make an impact with their technical environment, then please apply. My client is in urgent need of an experienced IT Operations Manager to manage the existing IT Infrastructure Team and be responsible for overseeing the daily operations of the IT department, ensuring the stability, reliability, and security of the organization's IT infrastructure. This includes managing the IT Service Desk operations and teams. • Leadership and Management: Lead and manage the service desk team to deliver exceptional technical support to internal users, ensuring prompt resolution of IT issues. Implementing best practices and driving continuous improvement to enhance customer experience and operational efficiency., • The successful candidate will be responsible for ensuring appropriate cyber security systems are in place., • IT Infrastructure: Oversee the maintenance, support, and optimization of all IT systems, including servers, networks, and applications. Ensure the infrastructure is secure and compliant with industry standards., • Compliance and Security: Ensure all IT operations comply with relevant laws, regulations, and industry standards. Ensure alignment with corporate and cluster policies, procedures, service levels and defined process, to contribute to the standardization of IT., • Performance Monitoring: Monitor and analyse the performance of IT systems and services. Identify areas for improvement and implement changes as needed. About You: • Preferred 4 years+ years of recent, relevant experience., • Experience in IT management, with a proven track record of leading and managing IT teams in a service led environment., • Previous experience of managing suppliers., • Strong knowledge of IT systems, networks, and applications., • Familiarity with cloud computing, cybersecurity, and data management., • Expertise in change planning., • Virtualisation of both Server and Desktop environments using VMWare., • Windows Servers/Desktop operating systems., • Active Directory and Group Policy knowledge., • Microsoft 365 Exchange knowledge.

Digital Service Desk Team Leader (Contract) Location: Norwich or Chelmsford (site-based)Working Pattern: Full-time, 37.5 hours + on-call rotaContract: 3 month contract initially Pay: £20 - £22 per hour PAYE Overview Our client is looking for a Digital Service Desk Team Leader to oversee the delivery of a high-performing, customer-focused first-line IT support function. This is a hands-on leadership role, responsible for managing Service Desk Analysts and Senior Analysts, ensuring efficient ticket resolution, maintaining SLA performance, and driving continuous improvement across IT support services. You’ll act as the key escalation point for technical and service issues, while working closely with wider digital, infrastructure, and project teams to ensure seamless service delivery. Key Responsibilities Service Desk Operations • Oversee the end-to-end lifecycle of incidents and service requests, • Manage ticket queues, ensuring SLA/KPI performance is achieved, • Act as the primary escalation point for complex or high-priority issues, • Monitor ITSM dashboards, identifying risks and performance issues, • Coordinate resolution activities with infrastructure, applications, and SACM teams Team Leadership & Development • Line manage Service Desk Analysts and Senior Analysts, • Conduct performance reviews, appraisals, and development planning, • Manage team rotas and ensure adequate service coverage, • Provide coaching, mentoring, and ongoing support, • Deputise for senior management when required Technical Support & Incident Management • Provide hands-on support during high-demand periods and major incidents, • Ensure correct triage and escalation of tickets, • Support major incident and business continuity responses, • Maintain familiarity with core systems and end-user technologies Service Improvement & Governance • Identify trends and recurring issues, supporting problem management, • Lead or contribute to continuous service improvement initiatives, • Ensure compliance with ITIL best practices, security, and governance standards, • Maintain audit readiness through quality assurance and documentation Stakeholder Engagement & Collaboration • Work closely with internal IT teams, project teams, and suppliers, • Support smooth transition of services from project to BAU, • Ensure accurate capture of asset and configuration data, • Communicate effectively with stakeholders and manage customer expectations Knowledge & Process Management • Ensure knowledge base articles are up to date and relevant, • Promote best practice and knowledge sharing across the team, • Oversee specialist areas within the Service Desk (e.g. end-user tech, access, systems) Requirements • Proven experience in Service Desk leadership or senior support role, • Strong understanding of ITIL processes and service management frameworks, • Experience managing ticket queues, SLAs, and performance metrics, • Excellent people management, coaching, and leadership skills, • Ability to act as a senior escalation point for technical and service issues, • Experience working with ITSM tools and end-user support environments Additional Information • Site-based role with flexibility to support across locations if required, • Participation in an on-call rota, • Involvement in major incident management and business continuity support, • Opportunity to play a key role in service development and transformation initiatives

We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. With a $39 billion turnover and nearly 90,000 team members across 95 countries, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. Why join the Management Training Programme? As a Management Trainee, you'll have the freedom and support to explore your leadership potential - and the opportunity to become a branch manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers in this very role - including our current CEO. From day one, we’ll invest in you. You’ll be in a supportive environment where you’ll take on real responsibilities and gain invaluable hands-on experience in customer service, sales, marketing, finance, operations, and more. We work hard and reward hard work Your work will be recognised with performance-based incentives and opportunities for continued promotion. Our unique promote-from-within culture means you can keep your career moving forward without having to change organisations. Award-winning training and development Whether you’re building on existing strengths or developing new ones, your growth is our priority. Through classroom learning, on-the-job training and mentorship, you’ll have the tools and support to take the next step – and the one after that. Responsibilities From your very first day, you’ll be trusted with real responsibility and exposed to all areas of our business. You’ll develop skills in: • Customer Service: deliver exceptional experiences by confidently handling reservations, resolving enquiries, and building rapport with a diverse range of customers., • Sales and Marketing: connect with local business partners, grow your network and develop lasting relationships., • Financial Control and Profitability: understand the financial mechanics of a successful business, including cost control and interpreting profit and loss statements., • Operations and Logistics: learn how to manage a fleet, plan strategically, and drive performance., • Leadership and Development: take the lead in mentoring, training, and developing your own team - with the opportunity to manage and promote others as you grow. Qualifications • A Bachelor’s degree is preferred; however, professional experience can be substituted if applicable., • You must have a full manual UK driving licence, but we do make accommodations for applicants who don’t drive due to a disability., • No drug or alcohol related offence on driving record within the last five years is permitted. Join us, and not only we will offer you the freedom to explore your potential, but the opportunity to progress forward on your own career path. Ready to make your move?

IT Support EngineerNorwich£32,000 - £34,000 + Enhanced Pension + 36 Days Holiday + Ongoing Training & Development + Long-Term Progression OpportunitiesAre you an experienced IT professional with strong Microsoft and infrastructure knowledge looking to step into a leadership role where you can combine hands-on technical work with project delivery and team support?Would you like to play a key role in a growing Multi-Academy Trust, supporting schools and local communities while contributing to major digital transformation and cloud migration projects?This is an excellent opportunity to join a well-established and expanding Multi-Academy Trust based in Norwich. The Trust is committed to delivering exceptional support to its schools and has built a culture centred around professionalism, teamwork, honesty and kindness, with outstanding relationships between pupils and staff across the organisation.As the Trust continues to grow, significant investment is being made into its technology infrastructure and digital strategy. Ongoing projects include cloud migration initiatives, infrastructure improvements and the continued development of modern IT systems across the Trust's secondary and primary schools. This provides an exciting opportunity for someone who enjoys technical leadership and driving positive change.In this role, you will support the IT Services Manager while acting as the technical lead and escalation point for the wider IT team. You will provide support across approximately six to seven partner primary schools, leading on installations, infrastructure projects and strategic IT initiatives. You will also mentor and support two IT Technicians while ensuring high levels of service are delivered across the Trust.The ideal candidate will have a strong technical background gained within a senior support, infrastructure or field engineering position. You will possess excellent knowledge of Microsoft technologies, networking and hybrid cloud environments, and enjoy working collaboratively with both technical and non-technical stakeholders. Previous experience leading projects or supporting colleagues would be highly advantageous, while experience within education would be beneficial but is not essential.This role offers excellent long-term prospects within a growing organisation, alongside ongoing training and development opportunities, a generous Local Government Pension Scheme and the opportunity to make a meaningful impact on schools and local communities.The Role Support the IT Services Manager in the delivery of IT services across the Trust (Fully on site) Act as the technical lead and escalation point for the wider IT team Support approximately six to seven primary schools as part of the Trust Lead installations, infrastructure improvements and strategic IT projects Contribute to ongoing cloud migration and digital transformation initiatives Support and mentor two IT Technicians Work closely with both technical and non-technical stakeholders across the Trust Travel between partner schools as requiredThe Person Strong technical IT background with experience in a senior support, infrastructure or field engineering role Excellent knowledge of Microsoft 365, networking and hybrid cloud technologies Experience leading projects or supporting colleagues would be highly beneficial Exposure to cloud migration or digital transformation projects would be advantageous Education sector experience desirable but not essential Strong communication skills and a customer-focused approach Full UK driving licence and willingness to travel between sites Motivated by supporting schools, students and local communities * Based within a commutable distance of Norwich Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Annual salary: up to £40,914.88 Supervisor Location: Norwich Full Time Permanent Salary up to £40,914.88 per annum, plus, company van & fuel card 42.5 hours per week (8-5 Monday- Friday) About the role: We’re currently seeking a skilled and experienced Supervisor to lead our team as part of a social housing contract in Norwich. This is a dynamic, field-based leadership role where you’ll oversee the delivery of reactive repairs and planned maintenance across occupied properties. This is a fantastic opportunity to step into a leadership role with a strong pipeline of work and a growing presence in the area. You’ll play a key part in ensuring homes are safe, compliant, and ready for residents, making a real impact in the community. Duties: Supervise day-to-day delivery of planned Major maintenance works across occupied properties Ensure all works are completed safely, efficiently, and to required quality standards Conduct regular site visits to monitor progress, resolve issues, and ensure resident satisfaction Allocate resources and operatives effectively to meet service targets and contractual obligations Manage work schedules and priorities to minimise disruption to residents Ensure full compliance with Health & Safety regulations, COSHH, and company procedures Carry out quality inspections and ensure corrective actions are implemented where necessary Lead and support a team of operatives, providing guidance, coaching, and performance management Identify training needs and coordinate development opportunities for team members Enforce HR policies including attendance, conduct, and grievance procedures Monitor and maintain company assets including vehicles, tools, PPE, and van stock Oversee material usage and procurement to ensure cost-effective operations Use system reports to track performance, resource deployment, and asset condition Act as a key point of contact for residents, ensuring professional communication and issue resolution Liaise with client representatives, subcontractors, and suppliers to coordinate service delivery Support contract mobilisation, compliance audits, and service improvement initiatives Assist with budget control, forecasting, and identifying operational efficiencies Provide cover for other supervisors during absence or peak periods Attend toolbox talks, training sessions, and formal company meetings Ensure all activities reflect company values and maintain a professional image at all times Role Criteria: Previous experience within social housing in a supervisory role or similar supervisory role within housing or domestic property maintenance Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities Experience delivering maintenance in occupied properties City & Guilds or equivalent in a relevant trade discipline Full, valid UK driving licence Strong understanding of Health & Safety regulations, including COSHH Working knowledge of Schedule of Rates Excellent interpersonal and communication skills Effective people management with the ability to lead, mentor, and develop teams Strong customer focus and commitment to service excellence Problem-solving mindset with a results-driven approach Strong planning and organisational abilities Decisive decision-making under pressure Ability to negotiate and influence across teams and stakeholders IT literate with confident oral and written communication skills Benefits we can offer you. 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies Company Van, Fuel Card, and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Neighbourhood Officer • Temporary Contract (1 month initially but likely to be extended), • Salary: £36,255 per annum / £18.84 per hour plus holiday pay, • Location: Hybrid / Norwich City Centre, • Hours: 37 hours per week (Monday to Thursday – 9am – 5.30pm, Friday 9am – 5pm), • Hybrid: around 3 days at home and 2 days in office We are seeking a Neighbourhood Officer to join our team on a temporary basis to cover a period of sickness. This role is essential in delivering key housing services, including allocations and lettings, tenancy management, and managing anti-social behaviour within the community. Day-to-day of the role: • Responsible for the delivery of tenancy and estate management services, including the allocation and letting of empty homes and management of mutual exchanges., • Address anti-social behaviour in line with association policies and procedures, collaborating with community and statutory/non-statutory agencies., • Participate in County Court hearings for injunction and possession as required., • Work closely with the Tenancy Support Team to ensure tenancy sustainment and improve life opportunities for tenants., • Collaborate with the Income Recovery Team to maximise the association’s income and undertake visits to tenants in arrears as part of the income recovery process., • Provide tenants and prospective tenants with advice and assistance on basic welfare benefits to maximise household income., • Lead on resident consultations and work with various agencies to develop good neighbourhood relations., • Ensure compliance with Safeguarding of Adults & Children legislation, taking appropriate legal action against tenancies to safeguard other tenants and the public. Required Skills & Qualifications: • Experience in tenancy agreements, contract and housing legislation. Driving licence and access to a car • Understanding of the roles of landlord and tenant., • Knowledge of welfare benefits relevant to tenants in social housing., • Proven experience in customer service, both face-to-face and over the phone., • Experience in multi-agency/partnership working., • Desirable: CIH approved housing qualification or working towards one., • Must have a driving licence and use of own vehicle with business use on insurance policy. Mileage will be reimbursed., • Enhanced DBS required prior to commencing. Please apply online or contact Maxine or Andrea at Reed Norwich office

Visum Recruitment are delighted to be representing our client, a well-established Industrial supplier, who are seeking an experienced and driven Branch Manager to join them on a full-time, permanent basis at their Norwich branch. The role of the Branch Manager will be to lead the day-to-day operations of the branch, manage and develop a small team, drive sales growth, and ensure excellent customer service. You will play a key role in the continued success of the branch, overseeing operational performance, customer relationships, and financial results. Branch Manager Job Overview • Lead, motivate, and manage a team of 5–10 employees to achieve branch objectives and performance targets., • Oversee the day-to-day running of the branch, ensuring efficient operations across sales, customer service, purchasing, and administration., • Develop and implement strategies to grow sales revenue and increase market share within the region., • Build and maintain strong relationships with customers, suppliers, and key industry contacts., • Identify opportunities to develop existing accounts and win new business., • Monitor branch financial performance, including revenue, profitability, forecasting, and operational KPIs., • Ensure CRM systems are maintained accurately and all customer activity is recorded., • Promote a strong customer-focused culture, ensuring high levels of service and customer satisfaction., • Support employee development through coaching, mentoring, and performance management., • Ensure compliance with company policies, quality standards, and health & safety requirements., • Prepare branch reports and communicate performance updates to senior management. Branch Manager Job Requirements • Strong commercial awareness with experience driving sales growth and customer development., • Excellent leadership and people management skills., • Good understanding of branch operations, inventory management, procurement, and customer service., • Experience managing budgets, forecasts, and operational performance metrics., • Strong communication and relationship-building skills., • IOSH Managing Safely qualification (or equivalent) would be advantageous., • Full UK Driving Licence. Branch Manager Salary and Benefits • Salary up to £55,000, • Company pension, • 25 days annual leave plus bank holidays

Head of Service Charges, Rent and Income\n\nLocation: NORWICH - Hybird \n\nAbout the role\n\nSeeking an exceptional leader to join us as Head of Service Charges, Rent and Income. This is a pivotal senior role responsible for shaping strategy and delivering high-quality services across service charges, rent setting and income collection for over 7,000 homes, including tenants, homeowners, freeholders, and garages.\n\nYou will lead a high-performing team, ensuring that all income streams are maximised while remaining fully compliant, transparent, and customer-focused. This is an exciting opportunity to influence organisational strategy, drive innovation, and ensure our services align with evolving legislation and best practice across the housing sector.\n\nKey responsibilities\n\nLeadership & Strategy\n\nLead the strategic development and delivery of service charge, rent and income services\nOwn and oversee key processes including rent notifications, service charge estimates and actuals, sinking funds, major works accounting, and collections\nDevelop and maintain key policies including Service Charge and Income Collection policies\nSet and monitor robust KPIs to drive performance and accountability\nRepresent Saffron at regional and national forums, enhancing our profile and influence\nIdentify and respond to legislative, regulatory, and sector changes\n\nOperational & Financial Management\n\nOversee the full lifecycle of service charge and rent activity: setting, issuing, reconciliation, and collection\nEnsure compliance with relevant legislation and regulatory requirements\nWork closely with Finance to align budgetary controls and maximise income recovery\nLead on the management and recovery of income exceeding £43m\nIdentify under-recovery risks and implement mitigation strategies\n\nLeadership & People Development\n\nProvide visible, values-led leadership across the service\nCoach, mentor and develop managers and future leaders\nBuild a culture of innovation, accountability, and continuous improvement\nEnhance organisational understanding of service charges, rent and income\n\nTenant Engagement & Service Improvement\n\nChampion a resident-first approach and embed customer feedback into service improvements\nDrive initiatives that enhance tenant engagement and satisfaction\nLead continuous improvement activity informed by performance data and complaints\nWork collaboratively with internal teams, residents, and external partners\n\nAbout you\n\nYou will be a highly experienced housing professional with strong strategic, financial and leadership capability.\n\nEssential experience & knowledge\n\nSignificant senior-level experience in social housing or local authority settings\nExpertise in service charges, rent setting, and income collection across multiple tenures\nStrong understanding of leasehold management, Section 20 processes, and managing agents\nExtensive knowledge of housing legislation, including the Landlord & Tenant Act 1985 and Housing Acts\nExperience developing policies, leading change, and presenting to Boards or governance groups\nProven track record of leading high-performing, customer-focused teams\n\nWhat we offer\n\nA senior leadership role with real strategic influence\nThe opportunity to shape and modernise key services\nA collaborative, values-led organisational culture\nThe chance to make a meaningful difference to our residents\n\nAdditional information\n\nThis role is subject to a Basic Disclosure and Barring Service (DBS) check.\n\nBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

Operations and Business Manager – Spider is advertising on behalf of a specialist professional services business seeking an Operations and Business Manager to join their office-based team on a full-time, permanent basis in Mid Suffolk.\nFantastic company benefits include:\n Competitive Salary: £45,000 - £50,000 per annum, depending on experience\n Holiday: 25 days annual leave + bank holidays\n Additional: Team performance related bonus and enhanced pension\nAbout the role:\nThis is a newly created role with a clear focus on supporting the future growth and development of the business. Working closely with the Founder and wider leadership team, you will become a trusted right-hand person to a creative and entrepreneurial founder, helping to turn ideas into action and ensuring the business continues to thrive.\nAs Operations and Business Manager, you will take ownership of the day-to-day running of the business, providing leadership across operations, client services, finance, HR, systems, compliance and team development. This is a varied and rewarding role within a fast-paced but supportive and informal environment, where you will have the opportunity to influence the future direction of the organisation while helping people and processes perform at their very best.\nKey Duties include:\n Lead the day-to-day delivery and continuous improvement of service operations, ensuring efficient, high-quality service across all client groups.\n Oversee business systems, IT infrastructure, CRM platforms, and operational processes, ensuring they remain effective, scalable, and fit for purpose.\n Support the Founder by managing operational activities, contributing to strategic planning, business growth, pricing strategies, and profitability objectives.\n Lead recruitment, HR processes, performance management, staff development, training, and the implementation of KPIs and operational performance measures.\n Drive operational efficiencies, automation initiatives, service enhancements, and expansion into new markets and service areas.\n Maintain exceptional service standards for high-profile clients, while building and managing relationships with key industry stakeholders and representing the business at industry events.\n Ensure compliance with regulatory requirements, documentation standards, audit readiness, and risk management processes across the organisation.\n * Support the Founder in looking for opportunities for business development.\nAbout you\nAs Operations and Business Manager, you will bring significant leadership experience gained within a professional services, advisory, travel, creative or similarly client-focused environment. You will have a strong understanding of business operations, finance, HR and customer service, with a proven ability to support and develop teams, improve processes and successfully manage multiple priorities.\nCommercially aware and solutions-focused, you will be comfortable balancing operational performance with people-focused leadership. You will enjoy working closely with senior stakeholders, contributing ideas, challenging constructively when appropriate, and helping to create positive change across the organisation.\nHighly organised and approachable, you will possess excellent communication and relationship-building skills, with the ability to engage confidently with colleagues, clients and external partners alike. You will be collaborative, proactive and resilient, with a genuine enthusiasm for helping a growing business succeed. An interest in the creative arts and wider cultural sector would be highly advantageous. Due to the location of the office, a full driving licence and access to your own vehicle will be required.\nAbout them:\nThis is a unique opportunity to join a growing specialist professional services business at an exciting stage of its development. As a newly created role with future succession planning in mind, the position offers significant scope to shape operations, influence growth and become a key member of the leadership team.\nYou will work closely with a creative and entrepreneurial Founder, supporting the delivery of their vision while helping to build a sustainable and scalable business for the future. The organisation offers a collaborative, supportive and informal working environment where initiative, fresh thinking, strong relationships and a genuine passion for delivering excellent service are highly valued.\nIf you have the relevant skills and experience for this Operations and Business Manager role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.\nPlease check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made.\nAdditional keywords: General Manager, Business Manager, Operations Manager, Senior Manager, Professional Services, Business Operations, Team Leadership, People Management, HR Management, Client Services, Process Improvement, Stakeholder Management, Business Growth, Strategic Planning, Commercial Management, Organisational Development, Operational Excellence, Leadership Team\nThis vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. You may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondence on receipt of your application

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ Remote in the UK 🇬🇧 | 💰 £29,450 - £37,000 (+ £2,500 Multilingual Premium) | ✨ 👋 Hey there! We're Monzo, the bank that's making money work for everyone. We're all about waving goodbye to old-school banking and creating magical moments for our customers. We're expanding in the EU and need awesome Senior Investigators to lead the charge! 🔑You’ll play a key role by... • Investigating complex or high-risk anti-money laundering alerts on customer accounts., • Being responsible for recommending Suspicious Transaction Reports (STR) be filed by Monzo Bank EU., • Making customer onboarding decisions in high-risk or complex cases., • Conducting ongoing due diligence on high-risk customer accounts., • Providing financial crime expertise and support to other operational teams across the business. 🤩We’d love to hear from you if… • You have Strong English written and verbal communication skills., • You are fluent in Spanish written and verbal communication skills (to at least CEFR C1 level)., • You have strong experience of conducting high-risk customer screening or complex financial crime investigations., • You have experience making independent, risk-based financial crime decisions in a regulated financial services firm., • You have knowledge of the current financial crime landscape in the UK and the EU, and associated financial crime risks. The working hours for this role are Monday to Friday 9am-5.30pm and one in four weekends. The start for the role will be Monday 4th August and you must be able to commit to the first 8 weeks no holidays/time off will be authorised during this period. 🙌 What’s in it for you 💰£29,450 - £37,000 (+ £2,500 Multilingual Premium) ➕share options. 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍 This role is remote based in the UK 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 Ready to join the Monzo adventure? Apply now and help us make money work for everyone in the EU! The application journey has 4 key steps • Application questions, • Recruiter Call, • Should you be successful in your application, you will be invited to a 60-minute interview to discuss your previous experience and technical knowledge., • The final step will consist of a Spanish language assessment. Please note you should submit your own application without help from other sources e.g Others/ChatGPT any applications whereby external support has been provided will be disqualified. Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us via hiring@Monzo.com The closing date for applications is Monday 2nd June 2025 at 9am. Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Primary CS liaison with the Product team — translating customer insight into actionable feedback, flagging friction points, and contributing to the pension customer experience roadmap. Experience managing customer support teams within an FCA-regulated financial services environment, pensions, inve

Astra is building mission-critical infrastructure for moving money at scale. Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems. We provide APIs and automation tools that enable businesses to move money programmatically while maintaining strict regulatory requirements. At Astra, a Technical Account Manager is the first line of technical troubleshooting for our customers. This person will respond to inbound inquiries, investigate and resolve integration issues, aid in technical client configurations, and provide clear guidance and support to customers and internal teams. They will work hands-on in technical environments to trace errors, diagnose problems, and escalate when necessary. The role requires strong problem-solving skills, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers. This role requires working hours of 12:00 AM – 9:00 AM Eastern Time (ET), providing overnight coverage for Astra’s platform and customers. This schedule aligns naturally with UK and EU business hours, making candidates in those time zones a strong fit. North American and other candidates are also welcome if they are committed to this shift. Serve as a front-line technical contact by answering customer support inquiries, troubleshooting integration issues, and payment ops. Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations. Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service. Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation. Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary. Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication. 1–3 years of experience in a technical support, integration, or solutions engineering role (startup or fintech experience a plus). Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools. Strong troubleshooting skills and the ability to investigate and resolve integration or data flow issues. Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations. Experience with support systems like Zendesk (or similar ticketing platforms). A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams. A proactive, detail-oriented approach and willingness to document solutions and processes for future use. Proactive mindset - you seek out ways to improve systems and enable others Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience. Monitoring: Experience with observability and alerting systems Proficiency with cloud platforms, ideally Google Cloud Platform (GCP) Understanding of APIs, data integrations, and common troubleshooting workflows Experience with ticketing systems (Zendesk, Jira, or similar) Comfort working with logs, SQL queries, and basic debugging tools Strong documentation skills for both internal and customer-facing materials Cloud Infrastructure: GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery) Infrastructure as Code: Terraform, CloudFormation, or similar CI/CD: GitHub Actions, CircleCI, or similar platforms Programming: Python, Go, Bash for automation and tooling Customer Trust: Be on the front line, ensuring Astra’s integrations run seamlessly and customers feel supported. Product Reliability: Investigate and resolve technical issues that directly impact uptime and performance. Onboarding Success: Play a critical role in providing integration support to ensure new customer launches are smooth, fast, and reliable. Knowledge Sharing: Create documentation and insights that empower customers and reduce friction. Feedback Loop: Bridge customer needs and engineering innovation to shape Astra’s future solutions. Competitive compensation with equity in a growing fintech company (note that international employees may have different tax treatment) Remote-first culture with flexible working arrangements Small team, big impact - your work directly shapes our entire platform infrastructure Professional growth - lead infrastructure decisions for a scaling fintech platform Modern tech stack - work with cutting-edge cloud technologies Mission-driven - build infrastructure that powers financial innovation Astra is a remote-first company hiring only within the U.S. We value thoughtful collaboration, clarity, and initiative. We’re proud to be an equal opportunity employer and are committed to building a diverse and inclusive team. We're looking for technically savvy individuals who are excited by complex systems problems and have the educational background and experience to handle sophisticated challenges. If you're passionate about building mission-critical financial infrastructure and want to have a direct impact on our technical direction, we'd love to hear from you.

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. We’re looking for a collaborative, self-motivated Global IT Operations Manager to join our growing IT & Security team. As our Global IT Operations Manager, you’ll help scale and operate our internal IT systems, supporting a distributed, global workforce across the US, Canada and Europe, focusing on identity and access management, SaaS administration, and employee technology experience. You’ll collaborate closely with Security, People, and business stakeholders to design and deliver IT capabilities that improve efficiency, reliability, and employee productivity across the organization. • Lead and develop a distributed team of IT professionals across the US and Europe, supporting day-to-day operations and team growth, • Support IT operations across a globally distributed workforce, • Own core IT service operations, including user provisioning, access management, SaaS administration, and endpoint lifecycle management, • Manage identity and access systems (e.g., Okta), ensuring secure, scalable, and efficient access workflows, • Drive automation of IT processes such as onboarding, offboarding, and access changes using tools like Tines or similar platforms, • Administer and optimize SaaS platforms including Google Workspace, Slack, Zoom, GitHub Enterprise, and others, • Track SaaS license usage, monitor spend, and identify opportunities for cost optimisation and tooling improvements, • Partner with Security, People, and business leaders to ensure compliance, access governance, and strong employee experience, • Support the transition of IT operations from an external provider to an in-house team, improving service quality and operational visibility, • Define and track key IT metrics (e.g., provisioning speed, service quality, system usage) to drive continuous improvement, • 5+ years of experience in IT, including at least 2+ years managing IT teams or functions, • Experience administering Google Workspace or similar enterprise productivity platforms, • Strong experience managing SaaS applications, including provisioning, access control, and license management, • Hands-on experience with identity and access management systems, ideally Okta or similar SSO platforms, • Strong people leadership skills with a proven ability to coach, develop, and retain talent, • Experience with IT automation tools (e.g., Tines, BetterCloud, Zluri, or similar), • Experience managing endpoints and device lifecycle processes in a modern SaaS environment, • Ability to manage distributed teams and collaborate effectively across regions and functions, • Experience supporting or contributing to the transition from outsourced IT services to an in-house IT function, • Experience building IT processes, workflows, and operational playbooks from the ground up, • Strong interest in improving IT efficiency through automation and systems thinking, • Familiarity with IT security best practices and access governance, • Experience working in a high-growth SaaS or technology environment, • Interest in journalism, media, or social platforms, • Communicate clearly and effectively with both technical and non-technical stakeholders, • Take ownership of their work and proactively identify opportunities for improvement, • Balance speed and quality when delivering operational and systems improvements, • Approach problem solving with strong analytical thinking and sound judgment, • Work collaboratively across teams and contribute to a positive team environment, • Proactively incorporates AI tools into day-to-day work to improve productivity and accelerate delivery. Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision. • 30 minute interview with a member of our Talent Team, • A 1 hour zoom interview with the hiring manager, • Panel interviews with several team members, including a discussion of cross departmental coordination and typical IT work loads, • 30 minute executive interview This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected. For roles based in Europe, we offer a competitive salary range aligned with local market value. • The base salary for this role in the UK is between £78,000 - 92,000 GBP, • The base salary for this role in Ireland is between 52,000 - 61,000 EUR. Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate. Remote Work, Forever • Fully distributed team with a permanent remote setup, • Home office stipend, phone and internet reimbursement, coworking membership, • Virtual and in-person team bonding (lunches, events, competitions) Transparent & Fair Compensation • Competitive geo-neutral pay in the U.S., • Annual reviews to ensure equity and market alignment, • Standardized bonus or commission structure, • 401(k) with employer contributions, • Equity opportunities Health & Wellness • Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents, • 100% premium coverage for individuals on high-deductible plans, • 24/7 Virtual Care and Employee Assistance Program, • Employer-funded HSA contributions and other pre-tax benefits, • Quarterly wellness stipend and free Headspace subscription Time Off & Family Benefits • 4+ weeks of PTO, plus paid sick and mental health days, • 13 paid holidays with the option to swap for personal days, • Up to 16 weeks of fully paid parental leave Learning and Development • Transparent pathways for internal mobility and promotion, • Bi-annual performance reviews, team workshops, and leadership training, • Unlimited access to Coursera and O’Reilly, • 2 additional PTO days annually for learning and development Inclusive, Customer-First Culture • Commitment to equity and valuing diverse perspectives, • Agile, founder-led company focused on collaboration and innovation, • Trusted by 3,000+ companies worldwide Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations. While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence. #LI-Remote Please note: For detailed information regarding our GDPR and/or CCPA compliance policies, including how we handle personal data and privacy rights, kindly refer to the email correspondence accompanying this application. Muck Rack does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Muck Rack will be considered Muck Rack property, and Muck Rack will not pay a fee should it hire the subject of any unsolicited resume. Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law. Note to applicants/job seekers: We have recently been made aware of scams impersonating Muck Rack’s HR team. Please be cautious of these attempts to elicit banking or other financial or sensitive information. Muck Rack will never request financial information during the interview process, and follow ups for interviews or next steps will always come from an ‘@muckrack.com’ email address. If you are contacted by anyone from a different domain who claims to be from Muck Rack, please forward the communication to _.

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ _ ✨ Remote in the UK 🇬🇧 | 💰 £29,450 - £37,000 (+ £2,500 Multilingual Premium) | ✨ 👋 Hey there! We're Monzo, the bank that's making money work for everyone. We're all about waving goodbye to old-school banking and creating magical moments for our customers. We're expanding in the EU and need awesome Senior Investigators to lead the charge! 🔑You’ll play a key role by... • Investigating complex or high-risk anti-money laundering alerts on business accounts., • Responsible for recommending Suspicious Transaction Reports (STR) be by Monzo Bank EU., • Making business onboarding decisions in high-risk or complex cases., • Conducting ongoing due diligence on high-risk business accounts., • Providing financial crime expertise and support to other operational teams across the business. 🤩We’d love to hear from you if… • You have strong English written and verbal communication skills., • You are Fluent in Spanish both written and verbal communication skills (to at least CEFR C1 level)., • You have strong experience of conducting high-risk business banking screening or complex business financial crime investigations., • You have experience making independent, risk-based financial crime decisions in a regulated financial services firm., • You have knowledge of the current financial crime landscape in the UK and the EU, and associated financial crime risks. The working hours for this role are Monday to Friday 9am-5.30pm and one in four weekends. The start for the role will be Monday 4th August and you must be able to commit to the first 8 weeks no holidays/time off will be authorised during this period. 🙌 What’s in it for you 💰£29,450 - £37,000 (+ £2,500 Multilingual Premium) ➕share options. 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍 This role is remote based in the UK 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 Ready to join the Monzo adventure? Apply now and help us make money work for everyone in the EU! The application journey has 4 key steps • Application questions Recruiter call • Should you be successful in your application, you will be invited to a 60-minute interview to discuss your previous experience and technical knowledge., • The final step will consist of a Spanish language assessment. Please note you should submit your own application without help from other sources e.g Others/ChatGPT any applications whereby external support has been provided will be disqualified. Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us via hiring@Monzo.com The closing date for applications is Monday 2nd June 2025 at 9am. Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

NIOX® is a medical device company focused on point of care asthma diagnosis and management. Our market-leading NIOX® products are used in clinical settings by physicians around the world to improve asthma diagnosis and management and by leading research organisations conducting clinical studies on behalf of pharmaceutical companies. At present, NIOX® provides products and services in around 50 countries. For more information please visit _. In order to support these activities, we are currently seeking a Key Account Manager. Key Responsibilities of Role: As a Key Account Manager, you will be responsible for driving sales growth and expanding market access for NIOX – our innovative FeNO testing solution – across key NHS and private healthcare settings. In this strategic role, you will develop and maintain trusted relationships with both clinical and non-clinical stakeholders, influence procurement and funding decisions, and ensure the integration of NIOX within relevant care pathways. You will lead strategic account development, optimise product positioning, and consistently exceed sales targets across your designated region and customer segments. As a key member of the UK Commercial Team, you will also contribute to broader business planning and execution, playing a vital role in supporting the growth and long-term success of NIOX across the UK. · Develop and execute tailored territory account plans aligned with business objectives, market dynamics, and customer needs. · Drive NIOX adoption by implementing strategic and tactical plans across hospitals, ICBs, PCNs, and Primary Care settings. · Engage a broad range of stakeholders, including clinicians, procurement leads, service managers, and pathway redesign teams, to build trusted, value-based partnerships. · Identify, qualify, and convert new business opportunities across Primary Care, Secondary Care, private healthcare, pharmacy, and emerging channels. · Deliver high-impact presentations, demonstrations, and training to clinical decision-makers and frontline users, effectively communicating the NIOX value proposition. · Collaborate cross-functionally with marketing, medical, and customer service teams to ensure aligned messaging and deliver value-based selling. · Identify and mobilise key opinion leaders (KOLs) and clinical advocates to raise awareness of FeNO testing and position NIOX as the preferred solution. · Prospect and initiate contact with new accounts and channels, identifying routes to access and secure business across a range of sectors including Primary Care, pharmacy, Secondary Care, and private healthcare. · Monitor competitor activity, NHS trends, and evolving market dynamics, adapting strategies as needed to maintain a competitive edge. • Maintain accurate CRM records and provide timely sales forecasts, pipeline updates, and performance reporting. · Work closely with your manager to set, track, and regularly review sales performance targets, taking proactive steps to meet or exceed objectives. · Ensure seamless customer onboarding and handover to customer service and inside sales teams, delivering a positive, consistent experience throughout the account lifecycle. · Leverage digital tools and virtual engagement, while balancing this with high-impact, face-to-face interactions. • Maintain strong commercial acumen and therapy area expertise, with up-to-date knowledge of FeNO testing, asthma care pathways, and NHS commissioning structures. Qualifications and/or experience required to perform the role: · A business or other relevant undergraduate degree, or equivalent education. · Proven track record of sales growth and success in the medical device sector, with demonstrable experience in managing and expanding key accounts. · Experience contributing to the development and execution of aligned business plans, with evidence of successful implementation and measurable outcomes. · Excellent communication, interpersonal, and relationship-building skills. · Ability to quickly understand and navigate the healthcare industry, including reimbursement processes and the payer/provider landscape in the assigned markets. · Highly motivated self-starter with a strong commitment to making a meaningful difference to patient outcomes. · Demonstrated ability to prioritise and manage time effectively, while remaining agile and adaptable to maximise impact within the designated territory. · Strong presentation skills and proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook). · Background or experience in respiratory therapy, physiology, or as a clinical scientist—particularly within the NHS—would be a strong advantage. Office Location This position is field based. Culture NIOX® is proud to be an inclusive employer that supports all colleagues to realise and achieve their full potential. We are a diverse organization that champions a healthy work life balance. As a truly global organization, international collaboration between colleagues in different countries is encouraged and supported. We live and breathe our PRIDE values and ensure that we are all working towards a common goal and this is to improve the quality of life of millions of people suffering from asthma. We value the contribution that each of our colleagues provide and recognize the difference they make to the lives of asthma sufferers every day by supporting us in working towards our goal. Application process Thank you for considering a career at NIOX®. If you would like to apply for the position, please apply online, ensuring you include the following information: · Full name, location, email address and phone number · Curriculum Vitae · Cover letter · Current salary · Required salary · Date available to start/notice period After you have submitted this information, an email will be sent to you inviting you for a first interview. Due to the quantity of applications we receive, if you do not receive an email from us within 10 working days, please assume that you have been unsuccessful on this occasion. Important notice to Employment businesses/ Agencies NIOX® does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact NIOX®’s human resources department to obtain prior written authorisation before referring any candidates to NIOX®. The obtaining of prior written authorisation is a condition precedent to any agreement (verbal or written) between the employment business/ agency and NIOX®. In the absence of such written authorisation being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of NIOX®. NIOX® shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

About StarComplianceStarCompliance is on a mission to make compliance simple and easy. Trusted globally by enterprise financial institutions, the user-friendly STAR platform empowers organizations to achieve regulatory compliance while safeguarding their integrity and business reputations. Through a customizable, 360-degree view of employee activity, the STAR software enables firms to automate the detection and resolution of potential areas of conflict while streamlining daily workflows and increasing efficiency. Location: Candidates MUST be UK based and have right to work. We are seeking a highly skilled and pragmatic Site Reliability Engineer (SRE) to help lead our evolution from legacy single-tenant monoliths to modern, scalable, multi-tenant microservices. This is a pivotal role for our business, enabling faster delivery, improved reliability, and real scalability across our SaaS portfolio. While we’ve got a solid handle on infrastructure monitoring, we’re still in the early innings when it comes to application-level observability, autoscaling, and progressive delivery strategies (e.g., canary releases, blue/green deployments). That’s where you come in. You’ll work closely with Infrastructure, Architecture, Engineering, and Support teams to design, build, and evangelize the next generation of SRE practices and tools that ensure uptime, resiliency, and customer trust. • Champion Reliability by Design: Collaborate with architects and engineers to build resilient, fault-tolerant systems across our evolving cloud-native stack., • Observability Overhaul: Lead the charge on full-stack observability, leveraging modern APM tooling, meaningful SLOs/SLIs, and actionable alerts., • Scaling Systems: Develop and implement auto-scaling strategies, load testing plans, and capacity forecasting for multi-tenant environments., • Progressive Delivery: Help implement and automate deployment strategies such as canary releases, feature flags, and blue/green rollouts., • Incident Response: Create and refine on-call processes, incident response playbooks, and blameless post-mortem routines., • Monitoring & Tooling: Own and evolve our monitoring infrastructure, integrating metrics, logs, and traces into a cohesive ecosystem., • Developer Empowerment: Build reusable templates, dashboards, and platform tooling to empower dev teams to “shift left” on reliability., • Cross-functional Collaboration: Work hand-in-hand with Infrastructure, Architecture, Support, and Engineering teams to drive shared accountability for uptime and performance., • 5+ years in SRE, DevOps, or Production Engineering roles, ideally within a SaaS or cloud-native environment., • Deep experience with cloud platforms (preferably Azure or AWS), and Infrastructure-as-Code tools (e.g. Terraform)., • Hands-on experience with Azure DevOps is strongly preferred, as our CI/CD and project workflows are fully built around it., • Proficiency with observability tools such as New Relic, Datadog, Prometheus, or similar., • Strong understanding of software deployment strategies, CI/CD pipelines, and release engineering., • Ability to code in at least one modern scripting or systems language (e.g., Python,PowerShell, Go, Bash)., • Experience operating multi-tenant environments with an emphasis on security, performance, and cost optimization., • Excellent communicator who thrives in cross-functional settings and can influence engineering culture around reliability., • Experience in regulated industries (e.g., financial services, healthcare)., • Background with service mesh architectures, distributed tracing, and gRPC/GraphQL., • Familiarity with incident management platforms (e.g., PagerDuty, OpsGenie)., • Contributions to open-source SRE tooling or frameworks. StarCompliance Background Checks All positions require pre-employment screening due to employees potentially having access to highly sensitive and confidential information involving finance and compliance; candidates must be trustworthy and have a heightened sensitivity to protecting confidential financial, professional information. To be eligible for employment with StarCompliance, candidates must undergo a rigorous background investigation with checks including, but not limited to, criminal record history, consumer credit, employment history, qualifications, and education checks. Equal Opportunity Employer Statement We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, gender identity or expression, marital/civil union/domestic partnership status, veteran status or any other protected characteristic as outlined by country, state, or local laws. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. StarCompliance makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please request a copy of our Equal Opportunities Policy. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location: Hybrid - London HQ (Fleet Street) + Remote Department: Customer Success Reports to: Head of Customer Success Base pay + Variable pay up to £10K annual performance-linked incentive Kamma exists to simplify one of the most complex and risky aspects of the housing market, making it clear, accurate, and easy to manage. Property licensing changes frequently, mistakes are costly, and even high-profile figures, such as Chancellor Rachel Reeves, _. We help customers stay compliant without stress, avoid major fines and turn compliance from a cost into a commercial advantage, while supporting higher standards in rental homes across the UK. Our platform has been rebuilt with fast, adaptable technology that allows us to launch new products quickly and respond to regulatory change. With enforcement rising and rent repayment orders set to double, demand for our solutions is accelerating. We already work with major names, including Foxtons, JLL, Knight Frank, Chestertons, Leaders Romans Group and Spicerhaart, and recent integrations open powerful new routes for distribution and growth. We are an AI-native company, always striving to find AI-first solutions. We train team members in new and evolving AI tools. We will work together to automate as many repetitive tasks as possible, allowing you to focus your time on the tasks that add the most value. This is a great time to join. The foundations are strong, momentum is clear, and we are scaling towards Series B revenue levels. You will join a curious, ambitious team motivated by solving problems with pace. Our culture rewards ownership, clarity of thinking and getting things done. It is a rare moment to join with equity options aligned to the impact you will have. Property licensing risk is increasing fast, and as we scale our platform and customer base, Customer Success becomes critical to retention, expansion and trust. We are hiring a Customer Success Manager to join our small but growing Customer Success team. You will be responsible for delivering proactive Customer Success for our mid-sized and Enterprise customers, which is central to retaining and expanding revenue over the next 12 months as we scale towards Series B. This is a new role and a new function at Kamma, with a significant opportunity to shape how we deliver world-class service while segmenting our approach by customer value. Your work will directly influence how we support enterprise customers through high-touch relationships, while enabling excellent, scalable and increasingly self-serve experiences for SMB clients. If you enjoy owning complex customer relationships, driving commercial growth and helping to build scalable systems that allow teams to focus where they add the most value, this role is for you. You will use your technical knowledge, sharp commercial instincts, and execution rigour to deliver value across different customer segments, with a primary focus on mid-sized and enterprise accounts, while supporting the transition to full self-serve support for SMB customers. Success in this role is defined by three outcomes: • Becoming a subject matter expert: on the regulatory complexities around property licensing to add the maximum amount of value to customers., • Operational Excellence: Ensuring successful technical integration for mid-sized and Enterprise customers, fast resolution of complex product queries, and reliable service across all segments. Delivering practical, on-the-ground feedback to help the Head of CS build a high-performing, world-class function., • Retention & Growth: Owning the full client lifecycle from initial setup through renewal, driving commercial expansion and account stability, with variable compensation linked directly to expansion and upsell outcomes. The hands-on work you do covers the full client journey: • Own Client Relationships & Service Delivery: Lead high-touch account management for mid-sized and enterprise customers, while playing a key role in shaping how we scale support for SMBs. As we move towards increasingly automated and self-serve support, you will help design, test, and improve the workflows and tooling that get us there, while stepping in where needed in the interim. You take ownership of the customer journey post-sale, from onboarding and adoption through renewal and expansion., • Onboarding: Lead and execute technical and operational onboarding for mid-sized and enterprise customers, including API integration, setting up the customer for long-term success with Kamma, • Drive Commercial Expansion: Identify, qualify, and close upsell and cross-sell opportunities within your customer portfolio (with the support of the Head of Customer Success)., • Contribute to Scaling: Work closely with the Head of Customer Success, providing practical, real-world feedback on workflows. You will help design and refine automated, self-serve tools and processes to ensure SMB customers receive excellent service at scale, while protecting time and focus for high-value customer relationships., • Experience: 5+ years in Customer Success or similar client-facing roles within SaaS or PropTech, with experience owning relationships for mid-sized or Enterprise customers., • Proven Track Record: Demonstrated expertise in managing complex client programmes and closing revenue opportunities (upsell and cross-sell), • Technical Acumen: You are comfortable speaking about API integrations, data flows, and technical solutions with both product teams and client stakeholders., • Environment: Comfortable in an early-stage environment with evolving processes, and motivated by the opportunity to help define those processes from scratch., • Tech Stack: Tech savvy and AI curious, comfortable learning and using modern tools and CRM systems (we use Intercom, HubSpot, Slack, Monday.com, etc) and other customer analytics and relationship tools., • Purpose and impact: help raise housing standards across the UK, • Strategic visibility: We are a small company, so you will work closely with the senior leadership, including the Head of Customer Success and commercial leadership, • High autonomy: play a foundational role in building a Customer Success function that becomes a true competitive advantage for Kamma, • Salary:, • Base Salary: £45,000 – £55,000 per annum, depending on experience., • Variable Pay: Up to £10,000 annual performance-linked incentive., • Equity: Participation in the company share option scheme., • Hybrid working: two office days per week in our central London HQ, • Great benefits including:, • 25 days holiday, which increases with tenure + we usually close for the Christmas period, • 2 charity days per year, • Pension scheme, health insurance, cycle-to-work scheme, book allowance, home office budget, curiosity budget and more. If you are an experienced Customer Success Manager who wants to own complex customer relationships, shape a function from the ground up and help scale a mission-driven company, we would love to hear from you.

About us At Environment Bank, we’re working together to help restore natural habitats across England. With thousands of acres of new habitat creation already underway, our projects are delivering biodiversity gains and helping vital ecosystems to recover and flourish. Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more. From our habitat specialists to our sales and marketing teams, everyone at Environment Bank is a champion for our values, working towards our goal of reversing biodiversity loss. Environment Bank is a market-leading organisation in a sector that’s experiencing rapid growth. We’ve already built a highly skilled team of experts and we’re actively looking to expand our team in the coming months. We’re incredibly proud of all we achieved so far and we’re still growing. If you'd like to be part of a driven organisation that's making a real difference, find your next role with the team at Environment Bank. About the role The BNG (Biodiversity Net Gain) Sales Senior Key Account Manager will be responsible for owning and growing a portfolio of strategic accounts, converting inquiries for offsite BNG units into successful sales while delivering exceptional customer service. The individual will lead complex, high-value opportunities, shape long-term client relationships whilst work closely with internal and external stakeholders, using their industry knowledge and insights to drive BNG sales. The role requires a highly proactive, target-driven individual who can manage and forecast their own revenue performance sales pipeline and represent the company with professionalism and credibility in the marketplace. Duties Sales Conversion & Client Engagement: • Convert inquiries into sales efficiently while ensuring excellent customer service., • Own and grow a portfolio of high-value and strategic accounts, driving long-term revenue., • Identify high-potential clients whose demand for BNG units could lead to long-term strategic partnerships, maximizing future sales opportunities., • Build deep relationships with key clients to ensure that Environment Bank are their go to partner when it comes to anything BNG related., • Develop a comprehensive understanding of how developers operate across various sectors, including residential, commercial, utilities, and Nationally Significant Infrastructure Projects (NSIPs). Internal Collaboration & Knowledge Sharing: • Share key insights and feedback gathered during client interactions with relevant internal teams and stakeholders to support continuous business development and improvement. Revenue Ownership & Reporting: • Own and deliver on individual revenue targets, providing regular high-quality qualitative and quantitative updates to the business., • Take responsibility for forecasting performance and ensuring that all data regarding deals is up to date in the CRM system. Strategic Sales Approach: • Apply market intelligence and commercial acumen to structure deals that support the performance of our habitat banks and ensure they align with business goals., • Lead on complex, high-value deal structuring, balancing client needs, habitat bank performance, and commercial returns. Cross-functional Collaboration: • Work closely with internal teams, including business development, partnerships, sales analysts, strategic sales, and portfolio managers, to align efforts and achieve shared objectives. Brand Representation & Client Interaction: • Represent the company with key clients through various communication channels (email, phone, in-person meetings, and events). CRM & Data Management: • Ensure all data related to sales and deals is accurately recorded and maintained in the CRM system to support sales operations and overall business planning. Skills & Experience • Proven experience in a sales or senior account management role, preferably within the biodiversity, built environment, environmental services, or a related sector., • Demonstrated experience managing high-value, complex deals and strategic client relationships., • Results driven with an impressive track record of exceeding sales targets and excelling amongst peers, • Excellent communication skills, both written and verbal., • Ability to build and manage client relationships with a large number of accounts., • Experience working with CRM systems and strong data management skills., • Ability to work collaboratively across different teams within the organization., • Strong problem-solving skills and commercial acumen Note: This job description outlines the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. As an organisation, we believe that work should be fulfilling, inspiring, and balanced, so we’re creating a space where our team can thrive, both personally and professionally – providing flexible working arrangements, mental wellbeing support, and more. We offer... 🎁 Performance-based annual bonus up to 10% of salary 💸 Pension scheme with employer-matched contributions at 6% of salary 🏖️ 30 days of annual leave, plus paid bank holidays, birthday, and wellbeing day ➕ Option to purchase 5 additional days of annual leave after probation 🏡 Hybrid flexible working options 💼 Regional and departmental team co-working days 🌞 Expenses-paid whole company meet twice a year 🎗️ Team fundraising and charity events 🎓 Ongoing career development with training and mentoring 🩺 Medical cash back scheme to cover everyday healthcare costs 🧠 Employee assistance mental wellbeing support ❤️‍🩹️ Enhanced sickness pay allowance

We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry. We are looking for a Customer Success Specialist who supports clinics across their entire journey with Adoreal, from the moment they sign on through every day they operate on the platform. This role blends hands-on onboarding with ongoing technical support, training, and adoption. One week you might be on site at a clinic walking their staff through new workflows. The next you might be remotely troubleshooting a billing issue or shaping a new help center article. We want someone who works proactively rather than reactively. You should be the person who anticipates where clinics will struggle, builds resources before they need them, and treats every support interaction as a chance to improve how the platform works for everyone. You are equally comfortable running a structured implementation project and jumping into an unexpected support ticket. Travel across Europe is part of the role. When a new clinic comes on board, or an existing one needs deeper training, you will be there in person. Candidates should live in Poland, Spain, Sweden, or the United Kingdom within an hour of a major airport. Onboard new clinics • Serve as the primary point of contact during implementation, coordinating across internal teams (technical, CRM, training) and clinic stakeholders., • Support configuration of Adoreal’s EMR and CRM systems and help clinics migrate data from their existing tools., • Organize and structure clinic data so it aligns with Adoreal’s analytics framework., • Manage project timelines, track milestones and dependencies, flag risks early, and communicate status clearly., • Travel on site to deliver staff training and lead clinics through their transition to the platform. Support clinics once they’re live • Act as the first point of contact for clinic staff and patient inquiries, ensuring all requests are addressed within 24 hours., • Troubleshoot technical issues, triage support tickets, and coordinate escalations with Product and Engineering when needed., • Monitor adoption after go live and reach out proactively to clinics that are struggling, rather than waiting for problems to surface. Train and enable on an ongoing basis • Build and maintain onboarding documentation, training guides, FAQs, training videos, and other self service resources., • Keep clinics current on new features, UI updates, and bug fixes through release notes and follow up sessions., • Travel on site for refresher training, workflow audits, or whenever a clinic needs hands on guidance after going live. Close the feedback loop • Track and document bugs, recurring issues, and feature requests., • Identify patterns across clinics and translate them into product insights for the Product and Growth teams., • Explore automation opportunities (chatbots, predictive troubleshooting, smarter self service) that reduce repetitive support work and free you to focus on higher value clinic interactions., • Minimum 4 years of combined experience across customer success, software implementation, technical support, or healthcare onboarding, ideally in SaaS or digital health., • Hands on experience with EMR and CRM systems, data migration, and digital workflow tools., • Native level English fluency (C2) with strong written and verbal communication. Additional European languages are a plus., • Demonstrated success managing multiple implementation or onboarding projects simultaneously., • Familiarity with healthcare workflows including patient intake, documentation, billing, scheduling, and compliance., • Strong familiarity with support ticketing systems and escalation processes., • Experience training clinical and administrative staff on new systems., • Comfort building help center content, training documentation, and self service resources., • Awareness of regulatory requirements in healthcare data handling and access control., • Willingness and ability to travel across Europe for clinic visits and on site training. Organized, collaborative, tech savvy, and oriented toward efficiency, scalability, and proactive problem solving. At Adoreal, we believe in supporting our team’s well-being and growth through comprehensive benefits and a collaborative, people-first culture. As a globally remote company, we prioritize flexibility, inclusivity, and teamwork rooted in the Adoreal principles. Benefits & Perks: • Paid time off (PTO) and paid holidays, • Performance-based bonuses and company equity opportunities, • Fully remote work environment with flexible schedules, • Collaborative and thriving team culture guided by Adoreal’s core values Joining Adoreal means becoming part of a high-performing, ambitious team that works hard, achieves extraordinary results, and enjoys the rewards that follow. Every employee receives equity, aligning us all in our shared success. Promotions and growth opportunities are limitless, driven only by your performance and dedication to our core principles: • We do what is best for the company, not what is best for individuals of the company—we take pride in our work, but not in pride itself—the success of Adoreal is more important than our egos., • We always share relevant information and admit our mistakes freely and openly (even when it is worrisome or uncomfortable to do so). Candid communication and a solution-oriented mindset is rewarded., • We innovate by finding the right problems, then solving them. We thrive on change that minimizes complexity and improves situations for our stakeholders., • We incentivize efficient results & people over process and focus only on the work that creates the most value for our stakeholders., • We are quietly confident and openly humble, being tenacious in our quest to perform and inspire others with our thirst for excellence., • We do not bow up and knock down—we care about our teammates and treat all of them with respect, regardless of their level within the company., • We are steadfast in our pursuit to better our company, our colleagues, and ourselves. When we hire, we only hire people who bleed our principles and who will hopefully be our replacement one day. Adoreal is an equal opportunity employer committed to fostering a diverse, inclusive, and fair workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable U.S. law (EEOC) or local employment regulations where we operate. We encourage applications from candidates of all backgrounds. Accommodations for disabilities are available upon request throughout the recruitment process. We are not working with search firms for this role, thank you

National Account Manager - South East England (Covering areas such as Oxford, Reading, Southampton, Brighton, and surrounding regions) Reports to: Head of Sales Location: Hybrid / Field-based across the South East of England Role Overview: We're looking for a motivated and experienced National Account Manager to join our high-performing sales team at Countrywide Healthcare, part of the PHS Group. This is a field-based role focused on driving new business growth while nurturing long-term relationships with key customers in the care sector. You’ll be responsible for developing a portfolio of care home groups across the South East—proactively identifying new opportunities, delivering exceptional service, and supporting clients with a consultative, solutions-led approach. Backed by a collaborative, ambitious team, and a strong brand, you’ll have the tools and autonomy to succeed. Why Join Countrywide Healthcare? We’re a trusted name in the care sector, with a reputation for quality, service, and innovation. As part of the PHS Group, you’ll be part of a business that values ambition, collaboration, and doing the right thing—always. This is a unique opportunity to grow your career with a company that genuinely cares about its people, its customers, and the difference we make every day. Key Responsibilities: • Identify, target, and win new customers aligned to business goals., • Develop a strategic approach to opening doors and building new relationships., • Manage and expand a portfolio of existing customers, ensuring engagement and satisfaction., • Identify cross-selling opportunities and increase wallet share through insight-led conversations., • Proactively close product/service gaps to strengthen customer partnerships., • Build compelling commercial proposals and winning tender responses., • Lead contract negotiations to secure profitable, long-term deals., • Conduct regular account reviews to maintain client alignment and satisfaction., • Act as the key point of contact for your portfolio, supported by internal teams., • Ensure smooth delivery of products and services through effective coordination., • Track performance and report regularly on progress against KPIs., • Use Excel and CRM tools to analyse trends, identify growth levers, and improve strategy., • Share competitor insights and market intelligence to help shape internal plans., • Partner with marketing, customer service, and operations to deliver seamless customer experiences., • Support marketing-led promotions and customer engagement campaigns., • Champion initiatives that enhance client satisfaction and retention. What We’re Looking For: • Proven Sales Expertise: Strong business development skills with a track record of acquiring new customers and managing key accounts., • Consultative Approach: Experience in building and maintaining long-term relationships with clients through a consultative, customer-focused sales process., • Industry Experience: Background in B2B sales, preferably with consumables or multi-product distribution (experience in the healthcare or care sector is a plus)., • Tender Skills: Experience in constructing competitive tender responses and negotiating contract terms., • Analytical Skills: Strong ability to analyse sales data (Excel) to identify opportunities for growth and provide actionable insights., • Communication Skills: Excellent written and verbal communication skills, with the ability to influence and engage stakeholders at all levels., • Self-Driven: Highly motivated, goal-oriented, and tenacious, with a strong desire to exceed sales targets and drive business growth., • Organisation & Planning: Highly organised with excellent time management skills, able to prioritise tasks and manage workloads efficiently., • Driving Licence: Full, clean driving licence (as the role involves travel within the specified region). What You’ll Receive in Return • Competitive Base Salary: £45,000 - £50,000 DOE, • Uncapped Commission Scheme, • Company Car or Car Allowance, • Technology Package: Phone, laptop, and home-working tech kit, • 25 Days Annual Leave, • Buy/Sell Holiday Scheme, • Company Pension Scheme, • Ongoing Training & Development, • PHS Perks: Access discounts at over 800 retailers At Countrywide, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.

Design Engineer - Homebased Why Clymac? Are you passionate about safety and security? Since 1992, Clymac has been a leader in delivering fully integrated Fire & Security Systems across the UK. We’re looking for dedicated professionals to join our team and help us continue our mission of providing top-notch protection and peace of mind to our clients. At Clymac, you’ll have the opportunity to work with cutting-edge technology and be part of a team that values innovation, excellence, and customer satisfaction. If you’re ready to make a difference and grow your career with a trusted industry specialist, we want to hear from you! Clymac’s Design Engineers We are seeking an experienced and enthusiastic Design/Estimating Engineer to join our fast-paced design and estimating team. In this role, you will be responsible for producing accurate and compliant fire alarm system designs and cost estimates, supporting both pre-sales activities and project delivery. This position requires a strong technical understanding, attention to detail, and the ability to work collaboratively with internal teams and clients to deliver tailored, cost-effective solutions. • Lead the design and development of fire alarm system proposals, ensuring compliance with all relevant standards and regulations, including BS 5839, CDM regulations, and other applicable codes., • Proven ability to manage relationships and communicate effectively with Mechanical & Electrical (M&E) contractors, ensuring projects are delivered to the required standards and timelines., • Manage multiple design projects simultaneously, effectively prioritising workloads based on project deadlines and business needs., • Act as a customer-facing technical expert, working alongside Business Development Managers to present and deliver tailored design proposals., • Collaborate closely with Project Managers and installation teams to assess and negotiate installation costs for supply, installation, and commissioning projects., • Ensure all designs and proposals are accurately costed, aligned with company margin expectations, and appropriately approved and signed off prior to release., • Guarantee all quotations and designs are fully compliant with current legislation and industry standards, maintaining technical accuracy and integrity., • Deliver exceptional customer service by managing design enquiries efficiently—gathering and assessing necessary information, and responding promptly to client needs., • Provide ongoing technical support, guidance, and mentorship to team members, while coordinating with other internal departments to ensure cohesive project delivery., • Oversee the administration of current enquiries, including the preparation of project handover documentation and maintenance of the SRM system. Who We’re Looking For In addition to having all the usual attributes of a great Clymac employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team_, for this specific opportunity, we are looking for candidates who also offer, • Proven experience as a Fire Alarm Design Engineer, ideally supported by an FIA Design Qualification or equivalent industry certification., • Previous experience in a similar role, with a track record of liaising effectively with end users, contractors, and other stakeholders throughout the project lifecycle., • Proficient in AutoCAD, with the ability to produce accurate, standards-compliant system designs., • Excellent communication and interpersonal skills, with a strong focus on delivering outstanding customer service., • Full, clean UK driving licence, enabling site visits and client meetings as required., • Professional, relationship-driven approach, with the ability to build and maintain strong working relationships both internally and externally. Our Commitment to Attracting, Rewarding & Retaining Talent We’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure. • Competitive Salary – £45,000 per annum, DOE, • Pension Plan – Helping you invest in a secure financial future, • Life Assurance – Peace of mind with coverage at 4x your annual salary, • Generous Holiday Allowance – 25 days paid leave plus all bank holidays, giving you time to recharge, • Referral Bonus Scheme – Earn up to £1,000 for every successful candidate you refer – with no limits, • Mental Health & Wellbeing Support – Access to confidential resources and support when you need it most, • Employee Recognition Programme – Celebrating your hard work and achievements throughout the year, • Career Development – Ongoing training, clear progression paths, and opportunities to grow within the business A Little More About Clymac At our core, we are a small, regionally focused business that prides itself on delivering a bespoke and reactive service. Our clients receive undivided attention and dedication, ensuring their needs are met with precision and care. Yet, we have the luxury of being part of a larger group of businesses within the Fire Protection, Security, and Building Management Systems industry. This connection allows us to share best practices, access learning and development academies, and benefit from Human Resource specialists and industry knowledge. This synergy ensures we are constantly improving and staying ahead in the critical service industry. Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client. Our Businesses Include: • Alarm Communications acl.uk.com/careers, • Clymac clymac.co.uk/careers, • FAFS Fire & Security fafsfireandsecurity.com/careers, • Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/, • Morgan Fire Protection morganfire.co.uk/recruitment/, • Marlowe Smoke Control marlowe-aov.co.uk/careers/, • Marlowe Fire & Security marlowefireandsecurity.com/vacancies/ Equal Opportunities At Clymac, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives Right to Work Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? This is an exciting opportunity to join our rapidly growing technology team, responsible for continuous growth and support of an unrivalled betting experience for millions of sports fans everywhere. We’re looking for a Principal Mobile Engineer who will bring their creativity and experience to Hard Rock Bet to help us build software with a spark of magic. This is a role that works closely with Product Management, Design, QA, and Backend Engineering to deliver a full-featured mobile app. The candidate should have a strong track record developing React Native apps, as well as experience with iOS and/or Android apps, preferably with a background in sportsbook, gaming, or a related industry. Your responsibilities will include: Lead the Frontend technical direction of the Casino Technology unit, owning architectural decisions within the domain while ensuring alignment with the broader mobile platform. Partner with peer Principal Engineers in Core and Sportsbook units and the Technical Director for Mobile to define, evolve, and uphold shared engineering standards, patterns, and conventions. Own the architecture and evolution of Casino-domain features within a high-performance React Native application for iOS and Android, serving tens of thousands of daily users across multiple product variants and regulatory jurisdictions. Develop & improve a high-performance mobile application in React Native for iOS and Android, serving tens of thousands of daily users. Drive multi-quarter technical initiatives — legacy system migration, platform modernization, design system adoption, and build infrastructure improvements — collaborating across units to coordinate execution. Mentor and develop senior and staff engineers through architectural guidance, code review culture, and hands-on pairing on complex problems. Partner with Product Management, Design, QA, and Backend Engineering to shape roadmaps, inform feasibility, and make build-vs-buy-vs-migrate decisions for the Casino domain. Evaluate and integrate AI-assisted development tools and workflows to improve team productivity, code quality, and developer experience. Navigate the challenges of working in a highly regulated industry, ensuring compliance and stability while minimizing the architectural cost of jurisdiction-specific requirements. Serve as the escalation point for complex technical problems within the Casino unit — leading troubleshooting efforts, identifying root causes quickly, and turning incidents into systemic improvements. Champion comprehensive observability — analytics, error reporting, and performance monitoring — and use data to drive architectural and product decisions. Contribute to cross-unit technical forums, representing Casino engineering priorities and collaborating on platform-wide decisions. Employ state-of-the-art technologies and strategies to optimize content delivery, application performance, and developer productivity. Cultivate a positive engineering culture that values quality, pragmatism, and continuous improvement. What are we looking for? We are looking for a technical leader who raises the engineering bar within their unit — someone who identifies systemic problems before they escalate, makes sound architectural decisions, and multiplies the output of the engineers around them. The ideal candidate isn't just interested in what we're building right now, but wants to understand where we're going and partners with peer Principals and the Technical Director for Mobile to shape the technical strategy that gets us there — all in service of delivering the best customer experience. The ideal candidate will have: 10+ years of experience in developing mobile applications (native and hybrid), with at least 7 years focused on React Native. Bachelor's degree in Computer Science or a related field; or equivalent demonstrated experience. Deep expertise in React Native application architecture using TypeScript in strict mode, with a track record of defining patterns and conventions adopted across engineering teams. Mastery of dual state management strategies — client state (MobX) and server state (TanStack React Query) — including the judgment to enforce clear boundaries between them at scale. Comfortable working with AI-assisted development tools (e.g., Claude Code, Cursor, Codex) and interested in shaping how the team leverages them — not just as a user, but in defining conventions, guardrails, and workflows that scale. Proven experience designing real-time mobile systems using RESTful services, WebSockets, and GraphQL, with an emphasis on resilience, latency, and graceful degradation. Significant native iOS (Swift/Objective-C) and/or Android (Kotlin/Java) experience, particularly in authoring and maintaining native module bridges and managing cross-boundary data flow. Prior experience in the igaming, sportsbook, or online gaming industry, with a strong understanding of the regulatory, compliance, and geolocation constraints that shape product and architecture decisions. Experience architecting multi-variant mobile applications — managing divergent product configurations, jurisdiction-specific logic, and feature flag–driven rollouts (e.g., LaunchDarkly) within a single codebase. Ownership of cross-cutting technical initiatives such as design system creation, legacy codebase migration strategies, developer tooling, or CI/CD pipeline optimization for App Store and Play Store delivery. Comprehensive knowledge of the mobile development lifecycle — application architecture, OS-level APIs, debugging, performance profiling, security hardening, and deployment — with the ability to set org-wide standards in each area. Demonstrated ability to identify, scope, and drive multi-quarter architectural improvements — balancing long-term technical vision against near-term product delivery. A track record of mentoring senior and staff engineers, elevating team capabilities through code review culture, technical documentation, and architectural guidance. Strong cross-functional influence — able to partner with Product, Design, QA, and Backend Engineering leadership to shape roadmaps and make build-vs-buy-vs-migrate decisions. Contagious and positive work ethic that raises the bar for engineering quality across the organization, not just the immediate team. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits Flexible vacation allowance Flexible work from home or office hours Startup culture backed by a secure, global brand Opportunity to build products enjoyed by millions as part of a passionate team Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer) Your application has been successfully submitted! _

We’re looking for a Senior Software Engineer to join our team of 10, working primarily on our web app and workplace platform. While you’ll be frontend-leaning, you’ll also act in a tech lead capacity; designing solutions that span our entire stack, including backend services, APIs, and database models. In this role, you’ll: • Take ownership of end-to-end feature delivery, from shaping requirements to deployment and monitoring., • Design technical solutions that involve both frontend interfaces and backend integrations., • Collaborate closely with product managers, designers, and other engineers to bring new end-user features to life., • Define and champion engineering best practices across frontend and backend development., • Contribute to the evolution of our technical architecture as we grow our platform and user base., • Participate in code reviews, mentor other engineers, and foster a culture of knowledge sharing., • Help us continually improve our engineering processes, tools, and ways of working. You’ll work across our modern, TypeScript-based stack: • Frontend: React (Next.js), GraphQL (Apollo), TypeScript, • Backend: Node.js (AWS Lambda), Prisma & PostgreSQL, • Testing: Cypress + Jest, • Infrastructure: AWS, Terraform, CI/CD pipelines, • Practices: Agile, Kanban, pair programming, continuous delivery You’ll be a great fit if you: • Have 7+ years’ experience in software engineering, with significant experience in frontend technologies but comfortable working full-stack., • Are highly proficient in React, TypeScript, and GraphQL, with a strong grasp of backend fundamentals in Node.js., • Have experience designing technical solutions involving APIs, database models, and service integration., • Understand scalability, performance, and security across both frontend and backend., • Enjoy working closely with product and design teams to build features that delight users., • Are comfortable mentoring others and helping set technical direction for projects., • Bonus points if you’ve worked on fintech products or complex transactional systems. At Penfold, we’re on a mission to help everyone save enough to be comfortable in later life. We’re tackling one of society’s biggest challenges — pensions — by rebuilding the experience from the ground up and making saving simple, engaging, and accessible. You’ll: • Work on high-impact features used by 100,000+ savers and thousands of businesses., • Influence the technical direction of our platform and help shape how we deliver value., • Join a supportive, ambitious, and collaborative team where engineers have a big voice in product decisions. Penfold is committed to providing a working environment where people feel empowered to do their very best work, make a big impact, and enjoy what they do. Our benefits package includes: 🤑 Competitive salary- we review salaries more than once a year to make sure you get what you deserve 💵 A fantastic pension (country dependent) - we offer a 10% employer contribution pension, where you are welcome to contribute on top (we offer salary sacrifice too), but no requirement for you to do so. 🏝️ Unlimited holidays - A minimum of 33 days per year (including 8 Bank Holidays) and the option to take more! 🏥 Medical insurance (country dependent) - through Vitality you get access to Private GPs, Physio, Counselling services and great discounts and offers (think 50% off Virgin Active and PureGym memberships, free Apple Watches) 🌍 Remote working - we have an awesome office you can use anytime but we are a remote-first company. You can work from anywhere in Europe. We trust you to get your work done in whatever environment suits you! 🖥️ Best-in-class equipment - MacBook and any WFH equipment you need 📚 Learning & Professional Development – we conduct regular 360 feedback and focus on role progression that suits each individual. We support everyone with courses, events and coaching to help everyone reach their goals 🥳 We will pay for your travel expenses for you to come to the UK, for company-wide meetings and socials at least every 6 months 🤝 Hired through our talent partner Deel if you are outside of the UK, your taxes are sorted so you don't need to worry Description Size: 65 employees Funding Stage: Series A Our mission Helping everyone save enough to be comfortable in later life The problem Pensions are a huge societal problem with two route causes: • People don’t understand pensions, • People hate dealing with pensions So 82% of people aren’t saving enough for retirement, according to The Institute for Fiscal Studies. We believe that the pensions industry is broken. Traditional providers, with their outdated products and poor customer service, have put people off saving. The world of work is rapidly changing and the pensions industry is falling further and further behind. The result is we’re living through a silent savings crisis. We started Penfold to address this crisis and get more people saving more for their future by making pension saving easy, accessible and engaging. Our vision How we help everyone adopt healthy saving habits We’ve done away with the legacy systems and processes that old-school providers are built on, starting from scratch with our purpose-built pension platform which: • Brings clarity and confidence about pensions, • Creates a sense of security about savers’ financial future, • Increases visibility of savings and investments, • Gives a sense of ownership and control over money, • Helps savers’ understand the when, why and how of pensions, • Offers a seamless and low friction experience, • Has fantastic customer service when you need it Our story We started as the pension for the self-employed in 2019. Up to 80% of self-employed people weren’t saving into a pension. We set out to solve that by building a flexible and straightforward pension that got self-employed saving. • Expansion: We expanded our pension to all individual savers in early 2021. Our pension can help everyone contribute, transfer and engage with their pension savings. We started focusing on limited company directors and those in full-time work as well., • Welcoming workplace: We launched our workplace pension in Autumn 2021. Pensions are one of the most expensive benefits companies offer. They don’t work for employers or employees. We started offering the future of workplace pensions and have been listed by The Pensions Regulator., • The future is bright: We've got over 100,000 users and thousands of business clients. And we've still got so much further to go to make sure everyone is saving enough for a great retirement. Our values • Delight our customers, • Be a great place to work, • Challenge directly with empathy, • Work from first principles, • Move fast, • Be accountable Backed by the best We’re backed and supported by some of the most experienced fintech investors and entrepreneurs in Europe. Our investors include venture capital firms Plug & Play Ventures and Force Over Mass Capital, as well as early backers in some of technology’s biggest names like Spotify, Dropbox, Adyen and Funding Circle. In 2021, 2022 and 2024, we were thrilled to offer our customers a chance to invest in the business too via our crowdfunding campaigns, reaching our targets in less than 24 hours. Our most recent recognition • Best Workplace Auto-Enrolment Pension 2025 at the HR & Employment Awards, • Ranked #72 on the Sifted 100: UK & Ireland Leaderboard for 2025, • Excellent Rating, Trustpilot Pension Category 2020-2025

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as and bank accounts, we offer , , a and in the UK, with more exciting things to come beyond. Our UK customers can also , and _ with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ Remote in the UK 🇬🇧 | 💰 £29,450 - £37,000 (+ £2,500 Multilingual Premium) +_ 👋 Hey there! We're Monzo, the bank that's making money work for everyone. We're all about waving goodbye to old-school banking and creating magical moments for our customers. We're expanding in the EU and need awesome Senior Investigators to lead the charge! 🔑You’ll play a key role by... • Investigating complex or high-risk anti-money laundering alerts on business accounts., • Responsible for recommending Suspicious Transaction Reports (STR) be by Monzo Bank EU., • Making business onboarding decisions in high-risk or complex cases., • Conducting ongoing due diligence on high-risk business accounts., • Providing financial crime expertise and support to other operational teams across the business. 🤩We’d love to hear from you if… • You have strong English written and verbal communication skills., • You are Fluent in Spanish both written and verbal communication skills (to at least CEFR C1 level)., • You have strong experience of conducting high-risk business banking screening or complex business financial crime investigations., • You have experience making independent, risk-based financial crime decisions in a regulated financial services firm., • You have knowledge of the current financial crime landscape in the UK and the EU, and associated financial crime risks. The working hours to be covered by the team will be 7am - 6.30pm and this will be based on 8.5 hours per day (with a 1 hour lunch included). This will include 1 in 4 weekends. The successful candidate will be required to be flexible in order to meet our customer demand. The start for the role will be Monday 8th June and you must be able to commit to the first 8 weeks. No holidays/time off will be authorised during this period. 🙌 What’s in it for you 💰£29,450 - £37,000 (+ £2,500 Multilingual Premium) ➕ share options. 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. 📍 This role is remote based in the UK. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!_. 🌈 Ready to join the Monzo adventure? Apply now and help us make money work for everyone in the EU! The application journey has 4 key steps • Application questions., • Call with a Recruiter., • Interview to discuss your previous experience and technical knowledge and values., • The final step will consist of a Spanish language assessment. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that’s listed just yet. Drop us your application, we’d love to hear from you! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo._Our average process takes around 5 weeks but we will always work around your availability. We may close the advert should we have sufficient applications so please get your application in as soon as possible to avoid disappointment. #LI-JI1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2024 and 2024 _ We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Are you looking to join a successful and growing organisation who are committed to creating a great safe place to work where all employees have the opportunity to contribute, grow and develop? Portakabin are looking for an experienced Commercial (B2B) People Manager to join our successful team to cover the East midlands -Nottingham Area (Nottingham, Derby and Leicester). You must live within this region and be able to travel throughout it and also stay overnight at National locations if required. As an experienced Commercial (B2B) People Manager, you will lead a team to achieve commercial targets in support of the Business Unit commercial strategy. *Exceptional People Management Experience Essential - Your remit will be to coach the team in the field and also support in the office to maximise performance, achieve targets, drive strong customer engagement and deliver an excellent customer experience*. Role Details: Annual salary up to 55,000 - dependent on skills and experience. Travelling weekly covering the Nottingham/Derby/Leicester Area. Uncapped Commission Permanent Company Car Full UK Driving Licence Eligible for Private Medical Scheme Annual leave of 25 days per annum plus bank holidays and opportunity to buy an additional 5 days each year. People Management. Develop team members by ensuring they have the skills required to perform their duties and providing targeted coaching to maximise individual and team performance. Hold regular conversations with individuals and teams to set clear expectations, promote accountability and sustain high performance standards. Plan and allocate commercial activity to the area to deliver commercial targets, grow market share and maximise EBITDA potential. Collaborate with wider teams to deliver excellent customer service and product quality from order win through the entire customer journey, ensuring a seamless and high-quality customer experience. Maintain strong internal relationships and work with the Regional Project Manager to programme and manage delivery expectations with customers. Promptly resolve any service issues that could impact customer satisfaction, escalating when necessary. Coach team members to win new business, grow existing customer accounts and maintain a strong pipeline with high conversion rates. Manage and develop Key accounts and close larger opportunities within this region supporting the commercial team to enter into contract with clients Identify and implement commercial improvements that increase efficiency, enhance competitiveness and elevate the customer experience. Ensure compliance with company policies, governance standards and all legal and regulatory requirements. Must have a background in B2B sales with a track record of delivering results - ESSENTAIL. Strong experience of people management and developing commercial teams - ESSENTAIL. Educated to degree level, or equivalent relevant commercial experience. Minimum GCSE (or equivalent), including maths and English. Experienced in selling and a confident negotiator with good influencing skills. Demonstrated the ability to manage a wide customer account base effectively. Demonstrated ability to identify and convert new business opportunities. Commercially aware, keeping up-to-date with competitor activities and market trends. Track record of delivering efficiency improvements. Proficient in using Microsoft Office including MS Excel, Word and PowerPoint. NOTE: If we receive a high volume of applications for a role, we reserve the right to close a vacancy earlier than scheduled. Contributory pension including life insurance benefit A range of dedicated health and wellbeing services Cycle to Work Scheme Employee Benefits Program (Discounts at 100s of shops, gyms, restaurants and even holidays!) Learning & development opportunities and resources Opportunity for career progression A chance to give back to your community with an annual volunteering day

Power Leisure Bookmakers Ltd (UK Branch) is seeking a Customer Service Team Leader in Norwich to elevate customer experience in retail shops. The ideal candidate will have prior experience in customer service, strong communication skills, and an enthusiasm for technology. You will engage with visito

A renowned pub chain in Norwich is seeking a passionate Supervisor to deliver exceptional customer service and lead shifts effectively.This role emphasizes training and supporting the team to ensure they provide delightful experiences for customers.The ideal candidate should possess a strong commitm

Join one of the UK's leading automotive parts distributors and help shape our branch's success. GSF Car Parts Limited in Norwich is seeking an Assistant Branch Manager to lead the Sales Advisor team, ensure excellent customer service, and meet sales targets.

Wallace Hind Selection LTD is looking for a Head of Service Delivery to lead a new department focused on customer journey processes. Join a passionate team in a pivotal moment of growth.

Take the lead at LKQ UK & Ireland as a Branch Manager, where you'll be responsible for driving performance, leading a dedicated team, and delivering outstanding service to our customers.You'll oversee all aspects of branch operations, from sales and logistics to team development and customer satisfa

Lead Technician - Barcelona Our prestigious manufacturing client, based in Wroxham are currently seeking a Lead Technician within their Service department, to be based in Barcelona (Port Premia) You will play a key role in supporting and maintaining super yachts up to 30m. Working across a wide range of mechanical, propulsion, steering, and plumbing systems, you will be responsible for delivering high-quality servicing, repairs, and refit activities to the exceptional standards expected of our client. This is a hands-on technical role requiring strong marine engineering knowledge, problem-solving ability, and a proactive approach. You will work closely with owners, captains, contractors, and internal teams to ensure projects are completed safely, efficiently, and on schedule. This is full time permanent role working 40 hours per week Monday Friday. Knowledge, Skills & Experience: Experience in fabrication and machining GRP repair experience Full driving licence EU work permit Strong marine engineering knowledge across steering, propulsion, mechanical, and plumbing systems Minimum 5 years experience within the marine engineering sector Fluent written and spoken English and Spanish Excellent communication and organisational skills Proactive and self-motivated with a strong work ethic Comfortable working under pressure and managing deadlines Logical and resilient problem solver with strong attention to detail Quality-focused with pride in delivering exceptional workmanship Team player with a flexible and positive attitude Main Responsibilities of the Lead Technician role: Deliver service and repair projects safely, efficiently, and to agreed deadlines Service and repair marine steering systems including rudder removal, rudder bearing replacement, and steering system servicing Carry out propulsion system works including removal of propeller shafts, servicing propellers, replacing cutlass bearings, shaft seals, thrust bearings, and flexible bearings Complete mechanical refit works including engine room refits, engine replacements, and marine engine servicing Service and replace seacocks, pumps, and other onboard plumbing systems Produce accurate technical reports and maintain clear communication with customers and internal stakeholders Maintain organised work schedules and ensure high standards of workmanship throughout all activities Support a safe working environment and maintain a clean, meticulous workspace Work collaboratively with the wider Oyster Service team to ensure customer satisfaction and project success If you are an experienced marine technician who takes pride in delivering high-quality workmanship and enjoys working on some of the worlds finest sailing yachts, we would welcome your application. For further details regarding this exciting opportunity please forward a copy of your CV today! Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications, we receive Im afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. If we can take your application further, we will of course be in touch. Todd Hayes is acting as an Employment Business in relation to this vacancy. Todd Hayes Ltd IDN1 TPBN1_UKTJ

Customer Service Team Leader Red Recruitment are recruiting a motivated Customer Service Team Leader to lead a high-performing team that delivers outstanding customer experiences, supports client retention, and helps customers feel informed, reassured, and well supported throughout their journey. Benefits and Package for a Customer Service Team Leader Salary: Up to £32,000 Hours: 37.5 hours per week, flexible hours between 8am - 8pm across Monday to Sunday Contract: Permanent Location: Norwich - Hybrid (minimum 3 days per week in office) Training: Full-time in office for the initial training period Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app Family and friends' discounts on services and products Pension scheme with company contribution Free on-site parking Key Responsibilities of a Customer Service Team Leader: Team Leadership & Development: Lead, coach, and develop a high-performing team. Set clear expectations, provide structured feedback, and create a positive, customer-focused culture. Operational Management: Oversee day-to-day service delivery, monitor performance, and identify opportunities to improve efficiency, consistency, and customer outcomes. Customer Experience & Escalations: Support the team in delivering empathetic, high-quality service, resolving complex queries, and handling escalated concerns effectively. Sales & Retention Support: Drive strong customer outcomes through service-led selling, identifying opportunities for upselling, cross-selling, and retention. Technology & Systems: Ensure the team uses systems and digital platforms confidently to deliver efficient service and maintain accurate records. Compliance & Reporting: Maintain compliance with internal policies and relevant regulations, while providing clear reporting on performance, service quality, and team activity. Key Skills and Experience of a Customer Service Team Leader: Leadership Experience: At least 2 years of experience managing teams in a customer service, contact centre, or operations-focused environment. Customer Focus: Strong commitment to delivering excellent customer experiences and resolving issues efficiently and empathetically. Operational Excellence: Skilled in managing day-to-day operations, improving processes, and achieving performance targets. Communication: Excellent verbal and written communication skills, with the ability to engage effectively with customers, colleagues, and senior stakeholders. Technical Proficiency: Basic Microsoft Office skills and confidence using or learning new systems and platforms. Commercial Awareness: Experience supporting sales, upselling, retention, or performance in a KPI-driven environment would be advantageous. Industry Knowledge: Experience in telecare, healthcare, technology-enabled services, or familiarity with contact centre platforms such as Genesys would be beneficial. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

About Us At Anglian we’re a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry. The Role We’re looking for people who can have great conversations over the phone and online. Whether you have previous sales experience, or if you are brand new to the sector, we will provide the necessary training to ensure you succeed. This isn’t cold calling; these are all conversations with previous or interested parties, and your role as a Contact Centre Advisor is to turn those conversations into leads for our sales team. The ideal candidate will be focused, like working to targets, have strong communication skills and a fabulous telephone manner. Key responsibilities Engaging with prospective customers over the phone Maximising opportunities from call data and overcoming objections Securing a sales lead through outbound calls to previous enquiries Achieving set sales performance targets through excellent product knowledge and services available to the prospective customer Listen to what our customers want and walk them through our product ranges Securing an appointment for our sales team to meet our customer and complete the sale Meeting set targets through your product knowledge and excellent customer service What we're looking for Proven success in a telesales role and the ability to secure leads Great verbal communication skills A proven track record of meeting and exceeding sales targets, while providing an excellent customer experience Determination to succeed, focus to remain motivated, ambition to progress Skills in telesales, retail, estate agency or customer service desirable Basic IT skills Ability to work in a team and follow direction Being self motivated Why join us Competitive salary and performance related bonus up to an extra £9k per annum or £750 each month 31 days holiday, increasing to 33 days after 2 year’s service And additional paid day off for your birthday Regular team incentives, competitions, and rewards Paid time off annually to volunteer Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources. Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones Heavily discounted employee purchase scheme on all Company products Break out games room Shift Patterns Thursday, Friday, Saturday and Sunday (30 hours) Saturday, Sunday, Monday , Tuesday (alternatively Friday, Saturday, Sunday, Monday) (30 hours) Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team! Important Information About Right to Work We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website

Service Charges & Rents Manager Saffron Barn, Long Stratton About Us At Saffron Housing Trust, we are committed to providing high-quality homes and services to over 7,000 residents. We pride ourselves on transparency, value for money, and putting our customers at the heart of everything we do. The Role We are looking for a highly skilled and customer-focused Service Charges & Rents Manager to lead the delivery of our service charge and rent management function. This is a key operational leadership role responsible for the end-to-end management of service charges, rent setting, billing, compliance, and customer engagement across our housing portfolio. You will ensure fairness, transparency, and accuracy while driving continuous improvement and delivering excellent outcomes for our residents. You will also deputise for the Head of Service Charges, Rent and Income Collection when required. Key Responsibilities Service Charge Budgeting & Forecasting Lead the development and management of annual service charge budgets Monitor income and expenditure, ensuring accuracy and financial control Work collaboratively across departments to ensure budgets reflect true service costs Maintain up-to-date forecasts and financial insight Billing & Administration Oversee annual rent and service charge setting and issuance Ensure accurate and timely billing in line with legislation and best practice Manage calculation and apportionment of charges across all properties Issue annual statements, including sinking fund reporting Ensure correct billing for freeholders, utilities, and complex developments Oversee accurate application of rent and charges to accounts Compliance & Regulatory Management Ensure full compliance with housing legislation including the Landlord & Tenant Act and Leasehold Reform Act Maintain and update policies in line with regulatory and sector changes Lead audit activity and act as key liaison with external auditors and regulators Ensure statutory reporting obligations are met in full Resident Engagement & Communication Deliver clear, transparent communication to residents on all charges Manage and resolve queries, complaints, and disputes professionally Lead resident engagement activities including meetings and briefings Promote understanding of value for money and service delivery Contract Management & Service Delivery Work cross-functionally to ensure service delivery aligns with contractual agreements Monitor service costs and ensure they are accurately reflected in charges Support oversight of SLAs and performance metrics Ensure high standards and value for money across all services Process Improvement & Transformation Drive continuous improvement across service charge and rent processes Lead system and technology enhancements Improve efficiency, accuracy, and customer experience Provide training and support to colleagues Leadership & Team Development Lead and develop a high-performing, customer-focused team Champion a culture of excellence, accountability, and innovation Set and monitor performance and customer satisfaction targets Use data and feedback to improve service delivery Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

Team Manager Are you a people-first leader with a passion for delivering exceptional service while driving strong operational and commercial outcomes? Red Recruitment are recruiting a motivated Customer Contact Centre Team Manager to lead a high-performing team that delivers outstanding customer experiences, supports client retention, and helps customers feel informed, reassured, and well supported throughout their journey. Benefits and Package for a Team Manager: Salary: Up to £32,000 Hours: 37.5 hours per week, flexible hours between 8am - 8pm across Monday to Sunday Contract: Permanent Location: Norwich - Hybrid (minimum 3 days per week in office) Training: Full-time in office for the initial training period Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app Family and friends' discounts on services and products Pension scheme with company contribution Free on-site parking Key Responsibilities of a Team Manager: Team Leadership & Development: Lead, coach, and develop a high-performing team. Set clear expectations, provide structured feedback, and create a positive, customer-focused culture. Operational Management: Oversee day-to-day service delivery, monitor performance, and identify opportunities to improve efficiency, consistency, and customer outcomes. Customer Experience & Escalations: Support the team in delivering empathetic, high-quality service, resolving complex queries, and handling escalated concerns effectively. Sales & Retention Support: Drive strong customer outcomes through service-led selling, identifying opportunities for upselling, cross-selling, and retention. Technology & Systems: Ensure the team uses systems and digital platforms confidently to deliver efficient service and maintain accurate records. Compliance & Reporting: Maintain compliance with internal policies and relevant regulations, while providing clear reporting on performance, service quality, and team activity. Key Skills and Experience of a Team Manager: Leadership Experience: At least 2 years of experience managing teams in a customer service, contact centre, or operations-focused environment. Customer Focus: Strong commitment to delivering excellent customer experiences and resolving issues efficiently and empathetically. Operational Excellence: Skilled in managing day-to-day operations, improving processes, and achieving performance targets. Communication: Excellent verbal and written communication skills, with the ability to engage effectively with customers, colleagues, and senior stakeholders. Technical Proficiency: Basic Microsoft Office skills and confidence using or learning new systems and platforms. Commercial Awareness: Experience supporting sales, upselling, retention, or performance in a KPI-driven environment would be advantageous. Industry Knowledge: Experience in telecare, healthcare, technology-enabled services, or familiarity with contact centre platforms such as Genesys would be beneficial. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

HR Coordinator – Shared Services About the role We are looking for a highly organised and detail‑focused HR Coordinator to join our Shared Services team, providing a professional and efficient HR service across the business. Reporting to the Shared Services (HR and Payroll) Manager, you will support the HR Administration team with day‑to‑day HR and payroll administration, ensuring processes are delivered consistently, accurately and to a high standard. This role plays a key part in streamlining HR processes, supporting continuous improvement, and enhancing the overall employee experience. The ideal candidate is an organised, detail‑driven HR professional with experience in HR administration or a Shared Services environment, who enjoys working with systems, processes and high‑volume activity. Key responsibilities Provide comprehensive HR administrative support across the employee lifecycle (starters, movers and leavers) Support the Shared Services (HR and Payroll) Manager and HR Administration team with core HR processes Deputise for the Shared Services (HR & Payroll) Manager as required, including meeting attendance and line management of the team. Responsibility for governance within the HR Admin department in relation to policies, procedures, data accuracy, recording and reporting. Complete transactional HR administrative activities accurately, including new starters, contractual changes, and leavers. Lead on reviewing HR and Payroll workflows, identifying inefficiencies, and implementing process improvements that enhance accuracy, user experience, and operational efficiency. Provide expert guidance and proactive support to line managers and employees, resolving day‑to‑day HR and payroll queries efficiently while identifying recurring issues and recommending long‑term solutions. Act as a first point of contact for routine HR queries, delivering a professional and consistent service Maintain exceptional data quality, ensuring all records are accurate, compliant, and aligned with GDPR and audit requirements. Produce HR reports and support audits as needed About you Previous experience in an HR administration, HR coordinator or shared services environment Previous line management experience Strong attention to detail and ability to manage high‑volume administrative processes Confident working with HR and payroll systems and Microsoft Office Professional, discreet and customer‑focused approach Strong organisational skills with the ability to prioritise workload effectively CIPD qualification or working towards one (desirable but not essential) What We Offer Competitive Salary 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off Paid time off annually to volunteer Comprehensive health & well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers Opportunity to work with a forward-thinking and supportive team. Career development and continuous learning opportunities. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

We are seeking an experienced and highly hands-on Production Team Leader to take ownership of day-to-day production performance and ensure the smooth, efficient running of our production plants. This is a pivotal role on the shop floor, focused on driving productivity, maintaining high operational standards, and delivering consistent output across Safety, People, Quality, Volume, and Cost. Reporting to the Factory Manager, you will play a key role in ensuring production runs seamlessly, removing barriers, and embedding a culture of operational excellence and continuous improvement. The Role As a Production Team Leader, you will be at the heart of the operation, actively leading from the front to ensure production flows efficiently and targets are consistently achieved. You will take ownership of performance on shift, ensuring that standards are upheld, issues are resolved quickly, and teams are working effectively to maximise productivity. By driving disciplined processes and high standards, you will ensure output meets both customer and business expectations. This is a hands-on supervisory role, where visibility, pace, and accountability are key. Key Responsibilities Operational Delivery Drive daily productivity, ensuring output, efficiency, and labour utilisation targets are met Maintain a strong focus on operational discipline, standards, and consistency Safety Lead from the front to ensure safe working practices are embedded at all times Maintain a zero-tolerance approach to unsafe behaviours and non-compliance Conduct regular floor-based safety checks and ensure immediate action is taken People Provide clear, direct leadership to your team, ensuring expectations are understood and achieved Drive performance, accountability, and high engagement on shift Actively coach and develop team members to improve capability and output Ensure the team is fully trained, flexible, and able to meet operational demands Quality Ensure right-first-time production, maintaining high product quality standards Quickly identify and address quality issues to minimise disruption and waste Reinforce adherence to standard operating procedures and best practice Volume & Efficiency Deliver against production plans by maximising OEE, throughput, and line performance Ensure accurate, timely reporting of shift performance and issues Cost Control labour and resource usage to meet cost and efficiency targets Identify and eliminate waste across the process Deliver practical improvements that increase productivity and reduce cost-to-make What We’re Looking For Essential Proven experience leading from the front in a fast-paced manufacturing environment Strong track record of delivering production results and driving productivity Confident, hands-on supervisor who thrives on the shop floor Strong people management, coaching, and communication skills Able to make decisions quickly, solve problems, and keep production moving Desirable Experience delivering measurable improvements in performance or efficiency IOSH qualification or equivalent Leadership qualification (Level 3+) Why Join Us? Competitive Salary 31 days holiday (increasing with service) + birthday leave Pension & income protection options Health & wellbeing support and employee assistance Staff discount scheme Salary sacrifice benefits (cycle to work, EV, additional leave) Ongoing development and career progression opportunities Important Information About Right to Work We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you’re unsure about your eligibility, you can find helpful information on the UK government website

We are excited to offer a fantastic opportunity for a permanent Principal Operations Manager to join our dynamic Norfolk Street Lighting account, working from our Brooke Depot - NR15 1HJ. This position offers a competitive salary and a Company Car In this role, you will support Norfolk Street Lighting account by overseeing financial performance, ensuring efficiency and profitability while aligning the business plan with contract strategies. You will manage budgets, resources, and safety standards to ensure service excellence. Additionally, you will foster strong client and supplier relationships, supporting a customer-centric culture. Your contribution will significantly impact creating a positive environment and professional growth opportunities for employees, and support the account by ensuring effective management of operations and resources, thereby enhancing service delivery and meeting council objectives. What You'll Do: Develop and shape the contract business plan for a defined area within a contract in line with the contract strategy and working closely with the BD and contract team Deliver / improve upon agreed margins and cash flows Manage a defined area of the contract P&L and balance sheet with responsibility for implementing the Divisional business plan within this area. Deliver / improve upon agreed margins and cash flows. Lead, review and challenge budgets and forecasts to ensure consistent, challenging but deliverable approach adopted. Manage performance of defined area, with regular site visits and performance review against targets. Provide the necessary data and interpret management information in order to monitor performance. Ensure and improve the delivery of service excellence across the account through maximising efficiency and effectiveness, actively sharing best practice and seeking opportunities for profit improvement. Ensure the defined account area is robust reference sites for future bids. Manage supply chain to deliver service excellence and profitability. Ensure compliance with Health and Safety Ensure efficient management of resources; employees, fleet, suppliers and subcontractors Ensure that business imperatives are clearly communicated and understood throughout the defined contract area and to others, as appropriate. Support and contribute to continuous improvement. Why Join Us? At Amey, we don't just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here's what you can expect when you join our team: Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you're rewarded for your contributions. Career Growth: Propel your career with clear, dynamic advancement opportunities Training Opportunities: Unlock your potential with comprehensive training, including fully funded CPC qualification, tailored to your growth. Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, (email address removed), and Multicultural Leadership programs. Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind. Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge. Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships. Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter. Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects. What You'll Bring: Experience in a similar role within a highways/street lighting contract Customer Relationship Management IT and Data analysis skills Experience of delivering against a business plan/objectives - including holding responsibility for the management of resources Ability to understand and implement commercial contracts Proven ability to manage, develop, and motivate teams Experience of managing Health & Safety If you're ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change. Application Guidance At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine. As a Disability Confident leader, we're proud to offer applicants with a disability an interview if they meet the minimum requirements for the role. If you have any questions or need any adjustments during the recruitment process, don't hesitate to reach out to our recruiter for this role, at (url removed) #LI-JP1 #CVL

IT Support Engineer Norwich £32,000 - £34,000 + Enhanced Pension + 36 Days Holiday + Ongoing Training & Development + Long-Term Progression Opportunities Are you an experienced IT professional with strong Microsoft and infrastructure knowledge looking to step into a leadership role where you can combine hands-on technical work with project delivery and team support? Would you like to play a key role in a growing Multi-Academy Trust, supporting schools and local communities while contributing to major digital transformation and cloud migration projects? This is an excellent opportunity to join a well-established and expanding Multi-Academy Trust based in Norwich. The Trust is committed to delivering exceptional support to its schools and has built a culture centred around professionalism, teamwork, honesty and kindness, with outstanding relationships between pupils and staff across the organisation. As the Trust continues to grow, significant investment is being made into its technology infrastructure and digital strategy. Ongoing projects include cloud migration initiatives, infrastructure improvements and the continued development of modern IT systems across the Trust's secondary and primary schools. This provides an exciting opportunity for someone who enjoys technical leadership and driving positive change. In this role, you will support the IT Services Manager while acting as the technical lead and escalation point for the wider IT team. You will provide support across approximately six to seven partner primary schools, leading on installations, infrastructure projects and strategic IT initiatives. You will also mentor and support two IT Technicians while ensuring high levels of service are delivered across the Trust. The ideal candidate will have a strong technical background gained within a senior support, infrastructure or field engineering position. You will possess excellent knowledge of Microsoft technologies, networking and hybrid cloud environments, and enjoy working collaboratively with both technical and non-technical stakeholders. Previous experience leading projects or supporting colleagues would be highly advantageous, while experience within education would be beneficial but is not essential. This role offers excellent long-term prospects within a growing organisation, alongside ongoing training and development opportunities, a generous Local Government Pension Scheme and the opportunity to make a meaningful impact on schools and local communities. The Role • Support the IT Services Manager in the delivery of IT services across the Trust (Fully on site) Act as the technical lead and escalation point for the wider IT team Support approximately six to seven primary schools as part of the Trust Lead installations, infrastructure improvements and strategic IT projects Contribute to ongoing cloud migration and digital transformation initiatives Support and mentor two IT Technicians Work closely with both technical and non-technical stakeholders across the Trust * Travel between partner schools as required The Person • Strong technical IT background with experience in a senior support, infrastructure or field engineering role Excellent knowledge of Microsoft 365, networking and hybrid cloud technologies Experience leading projects or supporting colleagues would be highly beneficial Exposure to cloud migration or digital transformation projects would be advantageous Education sector experience desirable but not essential Strong communication skills and a customer-focused approach Full UK driving licence and willingness to travel between sites Motivated by supporting schools, students and local communities Based within a commutable distance of Norwich Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates

Service Charges & Rent Manager Location: Long Stratton, Norwich, Norfolk Salary: £49,680 per annum We have an exciting opportunity for a Service Charges & Rent Manager to be operationally responsible for the effective management, administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages. Key Responsibilities Include: Develop, implement, and manage the annual service charge budgets for all properties within the Housing Association’s portfolio, ensuring accuracy and transparency. Ensure the annual rent and charges are issued in line with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs. Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation. Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner. Work closely with contractors, suppliers, and internal teams to support the teams that manage the contracts to ensure that services provided to residents (e.g., cleaning, maintenance, grounds maintenance) are delivered as per the agreed terms and conditions. Lead on the implementation of new systems, tools, or technologies to improve service charge management and resident satisfaction. Deliver a high standard of customer service ensuring customer outcomes are effectively delivered. For a full list of responsibilities please see the attached Role Profile Our Ideal Candidate Will Have: Educations and Qualifications: Degree level or equivalent relevant professional qualification or qualified by experience (E). Evidence of continued professional development (E) Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D). Experience: Demonstrable and extensive working in service charge and rents management or a similar role within housing associations, property management, or public sector housing. In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents. Understanding of welfare benefits. Extensive experience in operational management and leading a customer facing team. A track record of customer excellence and performance against KPI’s Experience of change management and being and subject matter expert for changes in software and systems. Experience of working within a customer-focused environment and handling challenging customer interactions. Knowledge of housing management software and systems used to manage service charge billing and reporting. Experience of modifying and maintaining policy and procedures. Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards. Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations. Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans. Experience in leading customer facing teams and a history of customer excellence & performance against KPI’s. Experience of interpreting law and housing legislation as it related to rents, service charge, leasehold management and managing agents to ensure compliance and effective service delivery. Extensive stakeholder management of both internal and external stakeholders. Skills, Knowledge and Abilities: Strong knowledge of government policy, legislation, regulations, in relation to service charges, rents and best practice Strong knowledge of leases, tenancies, legislation, and case law in relation to service charges, sinking funds and rents. Knowledge of developing IT systems for managing service charges & rents. Strong knowledge of the Landlord and Tenant Act 1985 & Housing Acts. Knowledge of the Regulator of Social Housing’s Consumer Standards (2024) and pending leasehold, shared ownership, and freehold charges reforms. Coaching and leadership skills to enable a team to develop to achieve its full potential. Exceptional ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents. Exceptional customer service skills with a commitment to resolving complex enquiries efficiently and effectively. Strong customer service skills, with a focus on resolving queries and complaints in a timely and professional manner. Strong skills in financial modelling, budgeting, and forecasting Proficiency in using data and insights to drive personalisation transparency, and service improvements. Personal Attributes: Coaching and leadership skills to enable a team to develop to achieve its full potential. Adopts a collaborative approach and excels in building and maintaining strong stakeholder relationships internally and externally. Strong analytical and problem-solving skills, with the ability to interpret financial data and identify trends or issues. Skilled in gathering and leveraging customer feedback to drive continuous improvements. Exceptional organisational and time-management skills, with the ability to manage competing priorities effectively. High level of attention to detail and accuracy in financial and service charge calculations. Excellent interpersonal and negotiation skills, with the ability to build relationships with internal teams, contractors, and residents. Proficient in Microsoft Office, particularly Excel, and housing management software systems. A proactive approach to continuous improvement and process development. This role may require occasional travel to different properties and meetings across the Housing Association’s portfolio. A flexible approach to work may be required during peak times (e.g., annual rent and charge notifications, year-end service charge reconciliation). Please note this role is subject to a Basic Disclosure and Barring Service check Closing date: 14th June 2026 (00:00) Shortlist date: 15th June 2026 Interview date: TBC

Job Title: Solutions Co-ordinator Engagement: Full-time, permanent Location: Norwich ⌚ Working hours: 08:50 - 17:40 Salary: Up to £30,000 About the role The Solutions Co-Ordinator plays a pivotal role in supporting the day-to-day operations of the Sales and Marketing functions. This role is central to ensuring that customer needs are met, opportunities are followed up effectively, and internal processes can operate smoothly. By providing essential administrative and operational support, the Solutions Co-Ordinator will contribute directly to the overall high standards of the customer experience and the success of the Solutions Team. What you’ll do Provide administrative support to Solutions and Marketing Team Assist with the creation, tracking, and follow-up of sales opportunities and proposals Maintain regular communication with customers to ensure satisfaction and engagement Identify opportunities to cross-sell or upsell additional services Assist in planning and supporting account plans Ensure customer orders and service cases are complete and accurate before handover Liaise with internal departments to coordinate service delivery and resolve queries Support the onboarding of new customers, ensuring a smooth and professional experience Help maintain internal documentation, CRM, knowledge bases, and process guides Co-ordinate the scheduling of internal / external meetings, including assistance with agendas and follow-ups Participate in training and development activities to build product and process knowledge What you’ll bring Strong organisational, time‑management skills and attention to detail Excellent written and verbal communication Proactive approach to problem‑solving Competent in producing reports, presentations, and structured documentation Ability to work under pressure and meet deadlines Process‑driven mindset with ability to follow structured workflows Understanding of end‑to‑end sales processes and sales cycles Familiarity with CRM systems and pipeline management Knowledge of quoting, proposal creation, and contract processes Basic awareness of marketing–sales alignment (lead management, campaigns, events) (Desirable) Knowledge of IT / Managed Services environments What we offer 25 days leave + bank holidays Your birthday off Company Pension Private medical Gym membership Cycle to work scheme * Endless learning opportunities Who we are Acora One is a trusted UK technology partner dedicated to helping small and medium-sized businesses thrive through reliable, secure, and scalable IT solutions. Backed by the expertise and resources of Acora Group, Acora One delivers comprehensive managed IT services, cybersecurity, cloud solutions, connectivity, telephony, and business continuity support tailored to the needs of growing organisations. Our values #1 Be the best you can be #2 We do what we say #3 Together we win Interested in becoming an Acoran? Check out the link to our website to read more about us - Homepage - Acora ONE To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Group Acora Group are an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people based on qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

Head of Service Delivery As customer demands and challenges advance, businesses must evolve; new teams, new processes and new ways of thinking are required. As a business immersed in 'end-of-life technology', working with major clients in Banking/Government and Industry, we play a critical role in customer supply chain. Whilst being hands on, helping to serve customers directly, you'll create, manage and grow a team that owns the end to end customer journey - from scheduling to certification, conflict resolution to reporting. BASIC SALARY: £50,000 - £60,000 BENEFITS: Discretionary bonus (annual and circa 5%) Full travel expenses 4% Pension 23.5 Holidays + Birthday Healthcare inc family LOCATION: Bury St Edmunds COMMUTABLE LOCATIONS: Cambridge, Newmarket, Thetford, Ipswich, Norwich, Why read on? A mission that feels meaningful (sustainability/recycling) The chance to build a function your way, with support when you need it JOB DESCRIPTION : Head of Service Delivery, Manufacturing, Sustainability, Recycling This is a brand-new department which you're building from the ground up, being principally involved in the evolution and execution of tasks whilst you grow the team and department. You must be prepared to roll your sleeves up and get involved with the day to day operation, ensuring we can deliver for our ever growing customer portfolio. Building on solid foundations and step into a role with genuine influence. Service delivery sits at the heart of our business, linking engineering, transport, logistics, sales, finance and the customer. You'll work closely with stakeholders across the business, ensuring operational excellence is matched with clear communication and a customer first mindset. KEY RESPONSBILITIES: Head of Service Delivery - Manufacturing, Sustainability, Recycling Reporting to the Group Operations Director, you will: ·Lead the Service Delivery function, setting the tone for quality, ownership and continuous improvement. ·Raise the bar, creating consistent, high quality service delivery across all service lines. ·Drive improvement by embedding scalable processes, KPIs and SLAs to support strong, predictable performance. ·Shape and grow a team developing people, growing capability and defining what excellent service looks like. ·Make an impact helping customers achieve sustainability outcomes while improving their end-of-life technology processes. PERSON SPECIFICATION: Head of Service Delivery - Manufacturing, Sustainability, Recycling You'll be joining at a pivotal moment. Growth is accelerating, and you'll help shape how we scale effectively. To be successful, you'll demonstrate: ·A proven track record in creating and implementing customer journey process and procedures (most likely within a production/manufacturing environment). ·Strong service delivery or customer service leadership background. ·Experience leading, developing and managing teams. ·Direct experience of structured project management (Prince2 or similar). ·Strong Excel skills (V Lookup, pivot tables etc) Behaviours ·A "one team" mentality with a positive mindset and a can do attitude. ·Proven and prepared to 'roll your sleeves up' this isn't an ivory tower role. ·Approachable, supportive leadership style with strong sense of discipline and accountability. THE COMPANY: Involved at the forefront of the recycling and sustainability world, we are a multi-site business (2 locations) which has gone from strength to strength, our customers include major household names from iconic financial institutions, telecoms to the MOD. We are a dedicated passionate team of c100 (and growing) who aim to consistently exceed to our clients' high expectations. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: MH18500, Wallace Hind Selection

Sales Team Leader Red Recruitment are recruiting a motivated Sales Team Manager to lead a high-performing team that delivers outstanding customer experiences, supports client retention, and helps customers feel informed, reassured, and well supported throughout their journey. Benefits and Package for a Sales Team Leader Salary: Up to £32,000 Hours: 37.5 hours per week, flexible hours between 8am - 8pm across Monday to Sunday Contract: Permanent Location: Norwich - Hybrid (minimum 3 days per week in office) Training: Full-time in office for the initial training period Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app Family and friends' discounts on services and products Pension scheme with company contribution Free on-site parking Key Responsibilities of a Sales Team Leader: Team Leadership & Development: Lead, coach, and develop a high-performing team. Set clear expectations, provide structured feedback, and create a positive, customer-focused culture. Operational Management: Oversee day-to-day service delivery, monitor performance, and identify opportunities to improve efficiency, consistency, and customer outcomes. Customer Experience & Escalations: Support the team in delivering empathetic, high-quality service, resolving complex queries, and handling escalated concerns effectively. Sales & Retention Support: Drive strong customer outcomes through service-led selling, identifying opportunities for upselling, cross-selling, and retention. Technology & Systems: Ensure the team uses systems and digital platforms confidently to deliver efficient service and maintain accurate records. Compliance & Reporting: Maintain compliance with internal policies and relevant regulations, while providing clear reporting on performance, service quality, and team activity. Key Skills and Experience of a Sales Team Leader: Leadership Experience: At least 2 years of experience managing teams in a customer service, contact centre, or operations-focused environment. Customer Focus: Strong commitment to delivering excellent customer experiences and resolving issues efficiently and empathetically. Operational Excellence: Skilled in managing day-to-day operations, improving processes, and achieving performance targets. Communication: Excellent verbal and written communication skills, with the ability to engage effectively with customers, colleagues, and senior stakeholders. Technical Proficiency: Basic Microsoft Office skills and confidence using or learning new systems and platforms. Commercial Awareness: Experience supporting sales, upselling, retention, or performance in a KPI-driven environment would be advantageous. Industry Knowledge: Experience in telecare, healthcare, technology-enabled services, or familiarity with contact centre platforms such as Genesys would be beneficial. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relat

Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. Managing a team of Service Desk Technicians. To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service envi

Tesco PLC is seeking an experienced Warehouse Manager in the United Kingdom to oversee operations and lead a team in delivering high standards of service. You will manage daily warehouse activities, prioritize tasks for seasonal and promotional events, and ensure customer satisfaction through effect

Responsible for overseeing day‑to‑day operations of the customer service team, handling escalated customer issues, and ensuring a smooth customer experience. Lead and support the customer service team in managing daily inquiries, complaints, and service requests. Strong leadership skills with ex

Responsibilities include guiding the sales team, ensuring customer satisfaction, and maintaining high standards in-store. Brunello Cucinelli seeks an Assistant Store Manager to support the Store Manager and enhance customer experiences in their boutique. Candidates should demonstrate flexibility, le