112 Best customer service team lead Jobs in Coventry (November 2025)

JOB VACANCY Business Development Manager CONTRACT TYPE Permanent HOURS 9am to 5pm (with a 30-minute unpaid break) 37.5 hrs per week PLACE OF WORK 6 Maytree Walk, Coventry, England, CV2 1FG Location: Primarily remote, with occasional travel to the registered office for board meetings and other business requirements. Travel (including overseas travel) may also be required from time to time based on business needs. SALARY £52,500 (£26.92 per hour) We have an exciting opportunity for a skilled and experienced Business Development Manager (SOC: 3556). The ideal candidate will be the driving force behind the growth of our business. You will conduct market research to meet the requirements of an organisation’s expansion objectives and bring about effective university enrolment processes. In addition to being the face of our company, you will manage your own portfolio in our enrolment drives from commencement to completion and manage the budgets in various business aspects. Your role will be multifaceted as you will be responsible to various stakeholders, namely; different universities around the globe, KPG Global board of directors, prospective University students and their sponsors/families. Our ideal candidate will be highly experienced in international recruitment and university enrolment, have experience in the student visa application and CAS allocation and international admissions processes, and a creative individual. You will build a dependable team requiring clarity of vision and planning, therefore, your organisation skills coupled with the ability to remain calm, collected, and methodical whilst having a clear overall picture our forecast. We will help and encourage you to confidently grow within your role in the company as our goal is aggressive expansion. Joining us at the beginning of our rapid expansion trajectory, is a great opportunity to pioneer our growth with us. Though this role is a 9 am to 5pm role, work patterns may vary, and this will largely be determined by the nature of work and time time-zones of different clientele and stakeholders across the globe. The ideal candidate must be flexible and adaptable. Who we are KPG Global Education, was established to bridge the gap between the growing demand for overseas students by UK Universities, and the need for swift and compliant University admissions. We appreciate the immense contribution to the UK economy and GDP made by international students and the financial reliance of UK University institutions on them. In 2022-2023 alone, the tuition fee income from all international students in the UK was £11.8 billion. However, this is in decline. KPG Global was set up primarily in response to the growing need for prompt, efficient and reliable professional advisory services for foreign students, parents and sponsors wishing to study in the UK and other countries abroad. This, in-turn, will boost the UK economy whilst enabling international students to achieve their goals of obtaining high quality education in the UK and other developed parts of the western world. We are a Coventry University Accredited partner, and a one-stop destination for all things education-related. Despite our recent incorporation in the UK as an organisation providing Education Support services, we facilitate all aspects of university admission at universities across the UK, Europe and the UK, enrolment and post-enrolment processes. Our various services include, securing university admissions, guidance with the CAS, audit and assessments on English language assessments and qualification providers, student visa support and flight support, temporary accommodation arrangements for visiting family members; relocation support and airport pick up, interview preparations, and post-study facilitation of a smooth entry into the UK labour market. We are here to help you unlock your full potential. Our Beliefs KPG Global aims to facilitate an environment that values and promotes our colleagues. We recognise and value the benefits from our workforce diversity, and are committed to creating a diverse and inclusive environment. Our services also include the facilitation of a smooth entry into the UK labour market for our highly skilled UK-based graduates. As our delegated enrolment market is in Africa, our UK-based staff, will have a better understanding of the African market and education system, international University admissions with UCAS, international recruitment process. African Market Perspective Ideally, the candidate will be able to build relationships with African further education aspirants and their parent or sponsors, with the added benefit stemming from being multi-lingual and able to speak to same languages as the African-based sponsors to effectively market our services, influence the target. This role provides an opportunity for growth as the business grows as pioneer candidates will eventually provide training and mentorship to UK-based workers in better understanding the African market, maximising collaboration and strengthening the relationships with the African market whilst effectively generating business. Key Responsibilities • Lead Contact: For new KPG services and university enrolment enquiries in the Africa region., • Service Expertise: Comprehensive understanding of our services and seasoned experience in international student enrolment, student visa application and CAS processes., • Demand Creation: Generating growth in the demand of our professional services., • Networking: You will be our organisation’s representative with various stakeholders in different countries, therefore, you will champion our services., • Internal Support: Recruiting, mentoring and training junior business development executives and sales support staff., • Consultant: analysing and solving client/customer problems by creating tailored solutions., • As our representative, you will build trusted relationships with key stakeholders and clients., • Developing promotional activities and conducting marketing research using a range of methodologies whilst creating PR campaigns and advertising strategies., • Constantly adapting KPG Global Education’s strategic market positioning through updating our service packages and maintaining business competitive advantage., • Working closely with diverse clientele to implement new and tailored solutions whilst updating systems processes., • Taking a continuous improvement approach and maximising efficiency by staying abreast with sector changes, maintaining ‘expert’ industry knowledge status., • Formulating strategic and draw up long-term business plans and update them to improve on the organisation’s effectiveness in enrolment and sustenance of its relationships with stakeholders (universities, students and their sponsors)., • You will steer all new matters from inception to handover and completion, generate contracts and business partnerships with different universities., • Minimising business costs whilst generating value-for-money business and expansion and report to the board of directors. THE IDEAL CANDIDATE • 4 years’ demonstrable work experience as an international recruiter working in global University enrolment. With a traceable portfolio of successful cases demonstrating skill and acumen., • Strong presentation, interpersonal, customer-facing, and influencing skills, • 6 months’ complimentary experience in a Business Analyst or project management role, • Our UK-based staff must have a well-versed understanding of the African market and education system to better attract it., • This role provides an opportunity for growth as the business grows because pioneer candidates will eventually provide training and mentorship to UK-based workers., • Extensive Business Development Management experience in various other capacities., • Willingness to travel to various countries across Africa for enrolment campaigns which will be fully funded by KPG Global., • Proactive attitude to work, ability to operate as a team player, build positive rapport at all levels and deliver results under pressure., • Evidenced project delivery and completion in a project manager role, • A dynamic individual with a pro-active approach and excellent problem-solving skills., • A hands-on approach and a willingness to work with and alongside the team., • A proven ability to lead and build strong relationships with internal and external teams., • Bachelors Degree in Business Management, or equivalent. Any other non-business related degrees will be acceptable if backed and underpinned by extensive sector experience and a demonstration of transferable skills., • Exceptional interpersonal skills and eloquence in English. Those requiring sponsorship, will need to meet the Home Office approved English standards such as the C1 English test., • DBS Clearance, • Passport/ID, • Right to work, • Competent salary £52,500.00 per annum (£26.92 per hour), • Auto pension enrolment, • Home-working opportunities., • Great opportunities to progress within a growing company., • 28 days annual leave on a pro-rata basis

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