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Location: Green Lane, Walsall Salary: £40,000 - £45,000 DOE Position: Full-time, occasional travel Reports to: Head of Customer Experience Direct Reports: 1 Ready to Transform Customer Experience? Join us at South Staffs and Cambridge Water as we shape the future of customer service. If you’re passionate about driving improvement, influencing change, and making a real impact for thousands of customers, this is your opportunity to lead the way. About The Role As Customer Service Improvement Manager, you’ll design and deliver a comprehensive improvement plan for our core customer-facing services. From leak management and service interruptions to proactive communications, you’ll lead initiatives that enhance customer experience, boost satisfaction scores, and ensure regulatory compliance. Acting as a bridge between operational teams, billing services, and senior leadership, you’ll turn insights into action and measurable results. About Us South Staffs and Cambridge Water supply over 1.7 million people with clean, reliable water every day. We’re committed to excellence, innovation, and putting customers at the heart of everything we do. Join a team that values trust, respect, responsibility, and diversity, and help us deliver outstanding service in a rapidly evolving industry. Key Responsibilities • Develop and deliver a Customer Service Improvement Plan for core water operations., • Establish performance baselines and set ambitious KPIs., • Lead cross-functional projects to improve scheduling, live network information, and proactive alerts., • Chair and manage the Customer Service Steering Committee, driving actionable outcomes., • Integrate billing and operational improvements into a unified customer experience strategy., • Monitor progress, report on KPIs, and champion continuous improvement. What You’ll Need • Proven experience in customer service improvement, process design, or change management (ideally in utilities or regulated industries)., • Strong project management and stakeholder engagement skills., • Knowledge of continuous improvement methodologies (e.g., LEAN)., • Ability to interpret data and deliver actionable insights., • Excellent communication and influencing skills., • Awareness of regulatory standards (e.g., Ofwat requirements)., • 3–5 years’ relevant experience; project management qualification desirable. What You’ll Get In Return • Competitive salary: £40,000 - £45,000 DOE, • 25 days holiday plus bank holidays Family-Friendly Leave • Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days. Financial & Life Assurance • Life Assurance cover (role dependant) and a Company Pension Scheme with salary sacrifice options. Health & Wellbeing • Employee Assistance Programme (8 counselling sessions) and 24/7 Virtual GP access for you and your dependents. Lifestyle & Perks • Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers. Professional Development • Hands-on training and ongoing career development opportunities Inclusion & Belonging • Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, and more. Performance & Recognition • Annual salary review, Reward & Recognition Scheme, and Long Service Awards. Flexibility & Opportunities • Internal Opportunities, Secondments, Hybrid working (role dependant)

Pay £75,026 to £80,267 Job description This is an exciting time to be joining CMS as we continue with our ambitious programme of service modernisation. As Head of Service for Enforcement, you will have a critical role alongside four colleagues in providing strategic leadership with accountability for all aspects of service delivery, people plans and embedding significant change including digitalisation and demand deduction. The successful candidate will be responsible for the following key tasks: • Providing inspirational and resourceful leadership to a large team of up to 1,000 colleagues, across several locations through direct line management of Senior Operational Leaders (Grade 7s), in a complex, fast paced operational environment to deliver a quality service. This will include workforce planning, resource deployment, capability plans and all aspects of performance management to meet service level requirements., • Leading through a period of accelerated change for the organisation and have an influential role in shaping the strategic direction, communicated to colleagues through our CMS Story – enabling a digital transformation programme that delivers increased efficiency and service improvements and supporting the design and implementation of a new operating model aligning CMS with the DWP 2030 Strategy ambitions., • Demonstrating visible leadership through a commitment to people engagement and driving cultural change by empowering others to develop, you will be expected to continue establishing a culture of continuous improvement through remote line management across multiple sites., • As this role covers various locations across the UK, you will be expected to commit to frequent travel and overnight stays., • Lead accountability for the Enforcement service line with an expectation that in time you will be able to use this when responding to questions from ministers, parliament, Freedom of Information requests, external stakeholders and customer representation groups. The role includes managed outsourced partnerships with external suppliers. You will also have responsibility for the Financial Investigations Unit, CMS’s first line of defence against mis-representation of income and fraud. You will set expectations and role model best practice cutting across the Operational Delivery, Debt and Counter-Fraud professions., • You will report to the Deputy Director and form part of their Senior Leadership Team. You will also be part of the wider CMS Operational Leadership Team (G6+) with regular interaction with your Head of Service counterparts, Deputy Directors, Director, Minister and business partners including Policy, Service Delivery Optimisation, Digital and Human Resource. Person specification Your personal statement will be assessed against the following essential criteria. Please ensure you provide specific, evidence-based examples that clearly demonstrate how you meet each one. Candidates should be able to demonstrate: • Inspirational and resourceful leadership with a proven track record of leading large multi-site teams with over 150+ colleagues in a service centre (multi-channel) environment, making a strong personal impact, demonstrating resilience to deliver against key performance measures, timeously and accurately driving excellent customer service (Lead Criteria)., • Ability to identify, interpret and analyse Management Information (MI), and other data to identify variation, risks and address performance concern and drive improvement., • Excellent communication skills with proven experience and ability to influence and motivate people at all levels and communicate to high standard with ministers, senior leaders and colleagues., • Confidence managing a wide variety of stakeholder relationships including with ministers, senior leaders, colleagues, trade union, policy, digital, human resources and external customer representation groups to enable successful outcomes., • Ability to understand and lead transformational change including channel shift, moving demand into digital services, driving faster and better enforcement outcomes for customers. Inspiring and obtaining commitment from colleagues by encouraging discussion, innovation, and ideas in support of CMS priorities and DWP 2030 strategy., • A passion for building high performing teams, actively promoting equality, diversity, and inclusion in the workplace and creating an inclusive learning culture that provides opportunities for all. Click Apply for more details and benefits of working for DWP.

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. Job Title Test Systems Commissioning Engineer Reporting To Manager, Test Systems Design Work Schedule Onsite – Wolverhampton, GBR Moog Aircraft Group Wolverhampton is preparing for additional growth over the coming year and are expanding our Test Systems capability. We are seeking a proactive and technically adept Commissioning Engineer to join our Test Systems team. This position supports a period of high commissioning activity within the Test Systems department. You’ll collaborate across functions — from Actuation Engineering to Supply Chain — and play a key role in ensuring Moog’s test infrastructure is ready to meet the demands of next-generation aerospace programmes. You’ll lead the commissioning of complex, bespoke Test Equipment that supports the Qualification and Production Acceptance testing of Moog’s high-performance flight control systems — including linear, servo-controlled, high-pressure hydraulic actuators. This role is ideal for engineers who thrive in multi-disciplinary environments, enjoy hands-on problem-solving, and are driven by the challenge of delivering precision systems that underpin aerospace excellence. What You’ll Do • Lead commissioning activities to deliver Test Equipment on time, on spec, and on budget, • Oversee and support mechanical and electrical assembly, interfacing with Design Engineering to resolve build issues, • Drive system integration and formal verification testing, ensuring all requirements are met and documented, • Coordinate customer validation and correlation testing, including analysis of results, • Ensure all documentation — including verification reports and ‘as built’ drawings — is complete and released, • Support calibration procedure development and facility readiness (hydraulic/electrical service integration), • Deliver end-user training and author user and maintenance manuals, • Promote and uphold Health & Safety standards throughout all commissioning activities What You Bring • Bachelor’s degree in Mechanical, Electrical/Electronics, Aeronautical Engineering — or equivalent experience, • 5+ years in aerospace, automotive, or other complex engineering environments, • Proven experience with Test Systems or Test Equipment commissioning, • Strong diagnostic skills across hydraulic, mechanical, and electrical systems, • Familiarity with Systems Engineering principles, especially Verification and Validation, • Proficiency in Microsoft Office; experience with DOORS, Subversion/JIRA, Teamcenter, or NX is a plus What We Offer • Flexible benefits package and development opportunities to support career progression, • 33 days annual leave (including bank holidays), • Private medical insurance, mental health support and financial advice, • Generous life assurance and company pension contribution (from 6%), • Employee share options, free onsite parking, EV charging, • Hybrid working arrangements Join Our Talent Pipeline! This posting is designed to build a pipeline of talented individuals for future growth and exciting opportunities at Moog in the coming year. If you’re interested in being part of our innovative team, apply today and stay connected for what’s ahead! You Matter at Moog – Our Mission and Vision At Moog, we prioritize diversity, equity, and inclusion. We aim to create a culture where everyone is valued, respected, and given equal opportunities. We strive to empower employees to bring their authentic selves to work, celebrating our differences to foster a welcoming environment for all. Note for Recruitment Agencies: We manage vacancies internally, preferring direct hiring and referrals for efficiency. When needed, we engage agencies from our Preferred Supplier List (PSL). Speculative CVs from agencies not on our PSL will not be considered, and no introduction fee will apply.

Overview We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business. Join us, and as this year’s Higherin Best Student Employer and a Times Top 100 Graduate Employer, we’ll offer you the freedom to explore your potential. Ready to make your move? Why join the One Year Management Placement Programme? As an Intern, you’ll play a vital role in the success of Enterprise Mobility and receive a comprehensive introduction to our Graduate Management Training Programme. You'll gain valuable, real world business experience that can set you apart when you enter the job market. From day one, we’ll invest in you. Based in one of our retail branches you’ll take on real responsibilities and gain hands-on experience across customer service, sales, marketing, finance, operations, and more - all within a supportive environment. We work hard and reward hard work You’ll be tackling the same challenges as those on our Graduate Management Training Programme, so it’s only fair you enjoy the same benefits. This is a paid position, with opportunities for promotion, performance bonuses, incentives, and employee referral rewards. Award-winning training and development Whether you’re building on existing skills or developing new ones, your growth is our priority. Through classroom learning, on-the-job training, and mentorship, you’ll have the tools and support to take the that first step in your career – and the one after that. Our doors are open As an Intern, your experience at Enterprise Mobility will be as unique as you because you shape who we are as much as we shape your skills, path and potential. We pride ourselves on opening our doors to a variety of voices, giving way to an experience that’s both inclusive and that inspires diversity of thought. Responsibilities You’ll have the chance to apply what you already know, while building a powerful set of hard and soft skills that you might not have expected. You’ll develop skills in: Customer Service: deliver exceptional experiences by confidently handling reservations, resolving enquiries, and building rapport with a diverse range of customers. Sales and Marketing: connect with local business partners, grow your network and develop lasting relationships. Financial Control and Profitability: understand the financial mechanics of a successful business, including cost control and interpreting profit and loss statements. Operations and Logistics: learn how to manage a fleet, plan strategically, and drive performance. Leadership and Development: take the lead in mentoring, training, and developing your own team - with the opportunity to manage and promote others as you grow. Qualifications • We accept applications for our Management Placement and Internship Programme from all undergraduate university students regardless of university attended and subjects being studied. Our assessment is based on how you perform against our competencies and will judge you on that alone., • You must have a full manual UK or EU driving licence, but we do make accommodations for applicants who don’t drive due to a disability., • No drug or alcohol related offence on driving record within the last five years is permitted. Additional Information • Please let us know about any accommodations you may need to participate in our recruitment process., • Please limit your application to only one job posting based on where you live and/or plan to work. Applying to multiple locations will delay your application being processed. This job posting is for applications within the following locations: Wolverhampton

Who we are At TR, part of Trifast plc, we’re more than fasteners, we’re the trusted partner behind some of the world’s most advanced industries. As a global leader in the design, engineering, manufacture, and supply of fastenings and Category ‘C’ components, we deliver smart, efficient solutions that enhance performance across major assembly operations. From Automotive to Smart Infrastructure and Medical Equipment, our focus on engineering excellence and streamlined supply keeps us at the forefront of progress. We’re looking for a driven and dynamic Operations Manager to contribute to our continued success on a global scale. We are looking to recruit 2 x Operations Managers to join our new National Distribution Centre based in the West Midlands (WS2 8DQ). The role is 37.5 hours per week. The Role The role reporting to the NDC Warehouse Manager. The Operations Managers will lead and direct the day-to-day operations of the warehouse during assigned shifts, ensuring the highest standards of safety, people development, customer service and operational excellence. The roles are pivotal in delivering a safe working environment, a motivated and capable team, and efficient, customer-focused warehouse operations Key Tasks Safety and Compliance • Champion a proactive safety culture through visible leadership, regular safety walks, and robust incident management, • Ensure all colleagues are trained and competent in safe working practices, including the use of PPE and adherence to site-specific safety protocols, • Lead the execution of the Warehouse Health & Safety Improvement Plan, closing compliance gaps and embedding continuous improvement, working with the UK& EHS Manager to develop the plans, • Maintain all warehouse equipment to legal and operational standards, ensuring regular inspections and servicing, • Conduct and document safety observations, audits, and corrective actions in a timely and effective manner People Management • Lead, coach, and develop a team of Team Leaders and warehouse operatives, fostering a high-performance culture, • Conduct regular 1:1s and bi-annual performance reviews, setting clear objectives and development plans., • Maintain and execute a comprehensive training matrix to ensure flexibility and capability across all warehouse functions, • Promote workforce engagement through structured communication channels to include shift briefings, weekly “whole team” briefings, visual management (e.g. of KPIs and other metrics), and town halls, • Support succession planning and talent development initiatives in collaboration with HR and senior leadership Operational Excellence • Deliver shift performance against key metrics including OTIF (On Time In Full), pick accuracy, and productivity targets, • Drive Continuous Improvement initiatives using Lean tools such as 5S, GEMBA walks, and root cause analysis, • Ensure effective labour planning, including holiday and absence management, to meet fluctuating operational demands, • Manage labour budget effectively, including management and control of overtime, • Oversee all Goods in and Despatch activities, ensuring efficient flow of materials and accurate system transactions, • Collaborate cross-functionally with Logistics, Customer Service, and Supply Chain teams to resolve issues and enhance service delivery The Candidate The ideal candidate will have a minimum of 4 years experience in Warehouse Leadership, preferably within the fastenings industry, possess proven leadership skills and the ability to motivate and inspire others. A demonstrable experience in transforming culture, business performance and uplifting standards would be desirable. A desire to succeed is a must, along with a can-do attitude, working to deadlines in a fast paced environment and who can think on their feet. An ability to demonstrate flexibility in their approach and be able to prioritise and remain focused at all times. The candidate will have excellent communication skills, both verbal and written in order to be able to communicate and build good relationships with both internal and external stakeholders. Also be proficient in WMS and Microsoft Office Suite. Flexibility around working hours is also required to ensure the smooth functioning of the warehouse operation. The candidate must have a full driving licence.

Job Title: Service Desk Manager Salary: Competitive Location: Walsall Step into a pivotal role with Echo as Service Desk Manager, where you’ll lead a dynamic, multilocation team and ensure world class customer support for our software services. If you thrive on solving problems, motivating people, and turning challenges into opportunities, this is your chance to make a real impact while shaping the future of service delivery. The Role The Service Desk Manager leads the integrated service desk function for RapidXtra and Aptumo products, ensuring excellent customer service and efficient incident resolution. This role is responsible for minimising business impact during service disruptions, guiding a team of analysts across the UK and India, and maintaining compliance with regulatory and ISO standards. Acting as a mentor and leader, the Service Desk Manager ensures that every customer interaction is a positive experience and that service desk operations consistently meet agreed service levels and business priorities, working across AU, India and UK time zones. Key Responsibilities • Manage overall performance of the Service Desk using agreed metrics and tools., • Oversee Incident and Problem Management to restore normal operations quickly and effectively., • Ensure requests are logged, prioritised, and resolved efficiently to meet client deadlines., • Lead and inspire a team of Service Desk Analysts across multiple locations., • Coordinate onboarding of new customers, liaising with client technical support teams., • Produce regular SLA reports and ad-hoc reporting asrequired., • Liaise with third-party providers to ensuretimelyresolution of managed service incidents., • Take end-to-end ownership of incidents, ensuring resolution and clear communication., • Manage communications to the business during major or critical issues., • Support business cases and ad-hoc projects requiring Service Desk input., • Conduct regular 1:1s and performance appraisals, providing coaching, mentoring, and recognition., • Ensure adherence to HR policies and procedures, including “Out of Hours” incident management when required., • Maintain high levels of customer service and ensure compliance with ISO and regulatory standards. What You’ll Need • Experience in a busy service desk environment with a strong customer service track record., • Proven background supporting software vendor solutions and multi-site environments., • Strong understanding of service desk functions and IT support processes., • Excellent communication skills with the ability to engage tactfully at all levels., • Strong analytical and problem-solving skills., • Ability to work under pressure and manage competing priorities., • Experience managing teams across multiple locations and international boundaries., • Familiarity with tools such as Salesforce Service Cloud and Jira (desirable)., • Ability to create a culture of trust, open communication, and cohesive teamwork., • Skilled at motivating and inspiring team members through consistent leadership and example., • Experience infacilitatingproblem-solving, collaboration, and empowering teams to take initiative., • Commitment to onboarding, mentoring, and supporting new team members., • Ability to set clear, measurable performanceobjectivesaligned with business goals. Education & Qualifications • Essential: ITIL v4 Foundation certification., • Desirable: Service Management or Business Relationship Management certifications., • Desirable: Degree in IT, Business, or related discipline (or equivalent experience). What You’ll Get In Return • A competitive salary, • Pension scheme with employer contributions, • 25 days holiday + bank holidays, • A supportive and collaborative work environment where your ideas and contributions are highly valued, • Mentorship and guidance from experienced professionals, • 24/7 GP service., • Access to my premier benefits – store discounts., • Employee Well-being programme, • Free onsite parking, • Onsite Gym

Ehrco is one of the largest independent suppliers of Hydraulic Hose, Fittings and related products in the U.K. distribution market with almost 30 years of experience. The central location of our Dudley headquarters means we are ideally placed to service any and all of your hydraulics needs across the West Midlands, and the entire UK. We have a Hose Assembly Workshop able to produce batch quantities and Kits for Hydraulic, Jet wash, LPG. Find out more about us Why Join Us? We know the best people want more than just a job. At Ehrco you will find: • Impact – Lead strategies to oversee relationships with major customers and attract new business., • Growth – Identifying new product opportunities, leading development, and influencing service campaigns to expand Ehrco's network and product range., • Flexibility – Hybrid working., • Culture – Collaborative, client-focused environment where your ideas matter., • Rewards – Competitive salary, annual bonus, and a benefits package designed around you. The Role KEY OBJECTIVE Reporting to the Operations Director, the Sales Director will lead the external sales team of Ehrco and will develop external sales strategies for the business, in conjunction with the Operations Director. The Sales Director is an active member of Ehrco Ltd management team, participating in management events and meetings for the business. You will have autonomy to plan your own workload within the guidelines set by Operations Director and company goals. KEY DUTIES & RESPONSIBILITIES Sales & Customers • To oversee relationships with major customers and the continuous drive for new business, also ensuring we understand all droppers., • To lead on key accounts and ensure that these are given sufficient focus within your designated region and across the whole of Ehrco customer base., • To contribute to sales targets and to work to achieve these and where necessary adapt to changes in the marketplace., • To work collaboratively with the Operations Director to help create and deliver planned product and service campaigns as part of an annual Ehrco Marketing plan., • To take an active part in the monthly management, and other, meetings at Ehrco offices, reporting on key activities of the external sales team and giving constructive feedback to the rest of the business on customer service improvements., • To work closely with the Office Sales Manager and the Warehouse Manager with regards to large enquiries, orders and any issues arising., • To promote the Ehrco product range., • To identify opportunities for further products Ehrco could add to range and help with the development process of such products., • To implement the 3-year plan and any future strategic plans., • Overnight stays may be required when attending company events and travelling long distances to see customers. Staff Management • To be responsible for the stimulation of sales activities by managing the external sales team and working closely with the internal sales team., • To manage all aspects of work of the external sales team, ensuring compliance with the Employee Handbook and that any under performance is dealt with promptly., • To monitor and supervise the pipeline of opportunities being worked on by the external sales team – with a 50/50 focus on new business and existing customers., • To conduct joint calls with the external sales engineers into their key accounts, reporting back on any development needs as part of your observations., • To have regular, structured, documented reviews with direct reports, ensuring company strategy, policy and procedure is complied with., • To ensure that your staff comply with company guidelines on Health & Safety and ensure the wellbeing of your staff., • To assess and implement any training required for the team for needs identified during review meetings. KEY PERFORMANCE INDICATORS • At least 75% of working time to be spent out with customers, with remainder of time working in Ehrco office or from home (as agreed with Operations Director)., • Be available each week for an activity review meeting with Operations Director (online or face-to-face)., • Ensure that Google Diary and CRM records are accurately updated by yourself and your team. KEY SKILLS REQUIRED • Minimum of 5 years’ experience working in the hydraulic hose and fittings market., • Minimum of 5 years’ experience selling into a customer base that includes the distribution and MRO sectors. Experience dealing with OEMs is an advantage., • Good working knowledge of the UK Hose & Fittings Market., • Proven experience managing an external sales team., • Strong communication skills to effectively collaborate and work with all team members., • Demonstrated ability to motivate and manage other team members., • Clear understanding of the Ehrco product range, goals, and strategy., • Proficient IT skills, including experience with CRM, Microsoft Word, and Excel. Benefits • Competitive salary + annual bonus, • 25 days leave + Bank Holidays, • Company events, • Company pension, • Company Car + Free parking, • Health & wellbeing programme, • Life Assurance, • Sick pay, • Training and development opportunities

How The Role Will Make An Impact To lead and drive organic growth within the OEM RTM through creation and execution of sales strategies and plans that align to the overall strategic plan and targets. Developing, targeting and coaching the sales team to achieve the performance and expectations set out in the sales plan. Main Tasks & Responsibilities • Provides day-to-day leadership and strategic direction for the hardware division, to grow share, focused on the OEM RTM. • Creates an efficient and effective go to market process whereby the customer journey is optimised and relevant stakeholders are engaged and aligned to the customer delivery. • Development and execution of RTM sales plan which is aligned to deliver/exceed, • organic growth and objectives set out in the international hardware strategic roadmap., • Development and execution of key account strategies that link customer account needs, product and service proposition to drive retention and growth. • Sets realistic stretch targets to drive performance throughout the sales organisation and holds stakeholders to account in the support and delivery of sales plans and execution. • Optimises price and tender management to generate sustainable margins. Ensures that increases in input costs are recovered to maintain margin performance. • Provides direction and input to the strategic planning process and regular ongoing reporting cycles, including monthly performance reviews, budgeting and forecasting and relevant risk/auditing topics. • Develops, motivates and nurtures a high calibre team. Understands ‘what good looks like’ and creates an environment in which we always seek to recruit and retain the best talent and ensure team members achieve their potential. • Encourages commercial continuous improvement within the customer journey to strive for service excellence, engender retention with customers and drive growth. • Builds strong relationships with customers. Champions the customer within the business ensuring customer needs are understood and met/exceeded. • Provides strong commercial oversight in supporting NPD and procurement activities to aid successful delivery of products and launches. • Works collaboratively with other teams across the business to ensure actions, processes and behaviours are aligned to the customer journey and improving performance to secure growth. Key Skills • Commercially driven, focused on delivery with a team mentality., • Strategic thinker with the ability to formulate plans and support/drive execution through the team. • Strong leader combined with the ability to manage effectively., • Outstanding communicator and influencer.

Lead Business Analyst £52413.00 - £56730.00 Full Time (Hybrid) Do you have proven experience as a Lead Business Analyst and are looking to develop in the pension industry? Are you looking to work for one of the largest pension funds in the UK? We may have the role for you! About WMPF WMPF is one of the UK’s largest pension funds providing local authority pension benefits for employees across the West Midlands. We manage and administer the pension interests of over 330,000 scheme members, 800+ employers and currently have over £21 billion in assets under management. We are recruiting for Lead Business Analyst to join our continually growing Finance, Resourcing and Transformation Service area. Our brand-new offices are based at the i9 building in Wolverhampton and is an excellent location for transport links by car, bus, train and tram. What the day will look like responsibilities include: • Lead, mentor, and manage a team of Business Analysts, including recent graduates., • Assess and allocate tasks and projects to the team based on skills, capacity, and project requirements., • Lead complex business analysis activities across multiple projects and cross-functional areas., • Work collaboratively with stakeholders to define business requirements, objectives, and scope., • Act as a key liaison between business stakeholders, technical teams, and project managers, ensuring clear and effective communication throughout the project lifecycle., • Facilitate workshops, meetings, and presentations, utilising strong communication skills to gather requirements, resolve conflicts, and communicate project progress to diverse audiences. About you You will be an experienced Business Analyst with proven leadership skills, able to mentor and develop a team while delivering high-quality analysis across complex projects. With a solid understanding of business analysis methodologies such as Agile and SDLC, you will be confident in engaging with stakeholders at all levels and translating business needs into clear, actionable solutions. Highly organised and detail-focused, you will bring strong communication, problem-solving, and influencing skills, ensuring successful outcomes that support the Fund’s objectives. Why choose the West Midlands Pension Fund? You will also receive a generous holiday entitlement (starting with 26 days a year plus bank holidays). We usually work two days a week in the office and three from home. We have a modern office environment that offers a relaxed working atmosphere with study and breakout areas, meeting rooms and kitchens with free tea and coffee making facilities. There are also cloakrooms, bike stores, showers and lockers available. Other benefits whilst working for the fund include the employee awards scheme and on-the-job development where you will be provided with comprehensive study support for professional exams, formal education & structured training and the potential to advance within a growing organisation. Working at the fund is a great way to start or develop your career and will give you the opportunity to explore, question and collaborate. You will build your skills and knowledge but also a network where everyone is here to help support you learn and develop in a place where you can thrive both professionally and personally making a shared impact. We are delighted to have been accredited PASA, Investors in People, customer service excellence and we have Bronze Organisational Membership with the British Dyslexia Association and are working towards their Smart Award, which further underlines our commitment to diversity and inclusion. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance. You also have 24-hour access to an employee assistance programme. As a new employee of our Finance, Resourcing & Transformation team, you will receive a robust interactive 8-week induction plan providing you the opportunity to engage with key stakeholders across the fund. You will also be enrolled onto a range of professional training courses including an introduction to the LGPS and team building to encourage collaborative working, allowing you to thrive in your new role. For more information, please email or to apply for this post please visit the following website:-

How The Role Will Make An Impact The Environmental, Health & Safety (EHS) Officer will be responsible for overseeing and managing EHS programs, policies and procedures for Quanex Access Solutions, Wolverhampton. A passionate, energetic and engaging leader in EHS, that promotes safety as a core value and partners with internal teams and external stakeholders to ensure compliance with regulatory requirements. The role will be responsible for promoting and driving continuous EHS improvements that will engage staff, promote a positive safety culture and will result in the reduction of injuries and assures regulatory compliance. Whilst the role is based at Wolverhampton, it will require additional travel to support other Quanex UK operations and occasional overseas travel as required to fulfil the role. Main Tasks & Responsibilities • Provide the necessary support, advice and management to deliver exceptional EHS standards., • Establish annual safety objectives in line with business strategy to drive key safety metrics and KPI’s to support the company’s safety targets and report these metrics monthly., • Serve as the technical resource for incident investigation and causal factor/root cause analysis; lead investigations and work with plant leadership to implement an action plan following root cause analysis., • Implement systems, programmes and standards that will help enhance the existing positive safety culture., • Assist in the development (and testing) of Business Continuity and Crisis Management Plans., • Develop/update EHS policies and procedures whilst supporting crossfunctional teams with their implementation., • Implement a behavioural safety programme as designed and required within Quanex., • Proactively identify EHS hazards and risks then develop plans to eliminate, minimise and control risks., • Help maintain, support and implement of ISO Standards where applicable., • Sharing of, and implementation of, best practices within the Quanex Group., • Facilitate and support the implementation of health and safety software systems., • Educate, train and provide mentoring to staff in all areas of EHS., • Develop and maintain training materials to help manage key risks within the business., • Monitor regulatory changes; recommend adjustments to programs/procedures accordingly., • Ensure legal (and best practice) compliance with any relevant EHS permits and standards., • Lead or participate in EHS audits (internally and externally) as required., • Essential: EHS qualifications e.g. NEBOSH Certificate, IEMA Foundation., • Proven experience in a similar Health & Safety, Environmental or a combined role., • Manufacturing experience preferred, but not essential., • Essentially the candidate must be able to demonstrate passion, energy and have an engaging style to communicate effectively in EHS matters., • Ability to build collaborative relationships, multitask and prioritise., • Excellent MS Office Suite skills, particularly Word, Excel and PowerPoint., • Strong oral and written communication skills, including the delivery of key presentations., • Able to work independently and also as a strong team player., • Experience with ISO management systems and regulatory compliance audits., • Competitive Salary, • 25 days holiday plus bank holidays, • Holiday purchase scheme, • Pension match up to 7%, • 4 x Salary Life Assurance, • Enhanced Maternity, Paternity, Adoption and Shared Parental Leave, • Employee Assistance Programme, • Cycle to Work Scheme, • Free Eye Tests, • Subsidised Canteen

Job Introduction Are you an experienced Sales and Service Team Leader looking for your next permanent role? Then please read on as we may just have the role for you…… At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. We are currently looking for an experienced Sales and Service Team Leader to join and lead our friendly Blocks team based from Tarmac’s i10 offices at Wolverhampton in the heart of the West Midlands. Main Responsibilities As a Sales and Service Team Leader, you will work collaboratively across the Sales and Service function, leading the team in managing day-to-day customer communications and ensuring we present the ‘face’ of Tarmac. In addition, you will drive continuous improvement and team development to deliver best-in-class customer service and support future growth. Your role will include (not exhaustive): • Ensure full compliance with Health & Safety policy, including hybrid working practices, • Provide day-to-day supervisory management of the Sales & Service team, • Review SLAs and KPIs regularly with the Sales & Service Manager, adjusting as needed for effectiveness, • Promote ownership of all customer relationships across face-to-face, phone, and email interactions with customers and internal teams, • Deliver and cascade a high standard of customer care, ensuring every interaction provides a positive experience, • Oversee accurate data entry and processing, maintaining protocols and ensuring team-wide consistency, • Collaborate within the team to clarify facts, exchange information, or resolve enquiries and issues, • Drive continuous improvement by identifying and implementing process enhancements and value-added opportunities, • Ensure accurate order processing, respond confidently to customer requests, • Liaise and communicate regularly with all relevant internal departments, • As the Sales and Service Team Leader, you will develop and maintain industry-leading product knowledge through training and research to stay ahead of market trends. The role is a Monday - Friday role and upon completion of successful training, will be a hybrid working position. While we have core hours in place, start and finish times are flexible to ensure full team coverage. The Ideal Candidate To succeed in the role of a Sales and Service Team Leader the following is what we are looking for in a future colleague: • ESSENTIAL - A highly positive mindset, strong team management skills, and a passion for driving success, • A high attention to detail with a positive ‘can-do’ attitude, • Proven track record in Customer Service and Commercial environments, • Comfortable with challenge and accountability, • Hybrid working management experience, • Great communication skills with the ability to demonstrate tenacity and resilience when working under pressure and cascade this to the wider team, • Enjoy a team-based environment Why Tarmac We don't just offer a job, we offer a career. Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including: • Bonus scheme, • Enhanced holiday entitlement, • Contributory pension scheme, • Access to the Tarmac Reward website with discounts on retailers, holidays, etc., • Access to our Employee Assistance helpline for free and confidential advice, • Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause, • Training and development opportunities We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you. Ready to build your future? Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long! #Tarmac #TarmacCareers Tarmac Trading Limited Tarmac Trading Limited Attached documents Job Reference tarmac/TP/112/7419

About this Role We're looking for a relationship-led Regional Sales Manager to drive growth within our Bus and Coach business unit, with a specific focus on the Ambulance and Patient Transport Services sector. This is a brilliant opportunity for someone who thrives on winning new contracts and building long-term partnerships, especially within the public sector. Generate and manage new business opportunities across NHS and public service networks Build trust with key decision-makers in local and national public sector organisations Stay on top of funding models, procurement frameworks, and fleet strategy trends Deliver compelling proposals and presentations tailored to the needs of your client base Work collaboratively with teams across sales, operations, and asset management About You You'll be an experienced public sector sales professional who knows how to open doors, but just as importantly, knows how to keep them open. You have the confidence to lead conversations, the curiosity to understand client challenges, and the resilience to turn strategy into sales. Proven track record in public sector B2B sales, especially in contract or fleet-based environments Excellent presentation and communication skills Full UK driving licence and willingness to travel regionally Comfortable working independently and contributing to a close-knit team Strong attention to detail with a customer-first mindset Even if you don't match every skill listed, we encourage you to apply, as great potential matters to us. About Us Dawsongroup is one of Europe's largest asset rental businesses, known for premium service and trusted partnerships. In our Bus and Coach business unit, we support essential public services with dependable vehicles and contract solutions. Operating for over 85 years with a portfolio of over 32,000 assets Trusted by local authorities, ambulance services, and patient transport providers A culture that values integrity, customer care, and long-term thinking Award-winning service and a track record of innovation in fleet rental About Your Future We believe in hiring people for where they can go, not just where they've been. We'll back your growth with a strong support network, development opportunities, and a benefits package that rewards your impact. Competitive salary and bonus structure Company car and life assurance Access to internal progression pathways, including national and global opportunities Funded training and professional development Up to 29 days leave per year plus bank holidays Mental health and wellbeing support from our DG Wellbeing Team Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. People are our greatest asset. If this role sounds like the next step in your career, we'd love to hear from you. TPBN1_UKTJ

Join Our Client as a Customer Service Team Leader! Are you a passionate leader with a knack for customer service? Do you thrive in a dynamic environment where your skills can make a real difference? If so, we have the perfect opportunity for you! Position: Customer Service Team Leader Contract Typ

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