Customer service team lead jobs in ScarboroughCreate job alerts

Beyond Housing is one of the largest housing associations in the North East, providing homes and services to over 30,000 customers and managing approximately 15,500 homes across Redcar and Cleveland, North Yorkshire and surrounding areas. Formed in 2018 following a merger, we are a forward-thinking organisation committed to helping our customers and communities succeed and thrive. We are proud to hold a G1/V1 regulatory grading, reflecting the highest standards of governance and financial viability within the sector. With a strong presence across seven local authority areas and more than 800 colleagues, we remain rooted in our communities and focused on delivering high-quality homes, services and living spaces. Guided by our values of being Considerate, Collaborative, Ambitious and Accountable, we work every day to create safe, well-maintained neighbourhoods and places where people feel proud to live. As we deliver our corporate strategy for 2025 to 2030, strengthening customer experience, building new and investing in existing homes are our key priorities, alongside our ambition achieve a C1 grading under the consumer standards. The opportunity We are seeking a Non-Executive Director with expertise in asset management to join our Board. This appointment comes at an important time for Beyond Housing’s journey, as we look ahead to the next phase of our strategy including increased emphasis on strategic asset management, stock investment, regeneration and sustainability. We are therefore looking to strengthen our Board with an individual who can bring deep insight into asset performance within a regulated environment. As a member of the Board and Investment Committee, you will provide independent oversight, support and constructive challenge across key areas including new build schemes, stock condition, major works programmes, procurement, and contractor management to help ensure our investment decisions deliver long-term value for customers and communities. You will join a high-performing, collaborative and high-values led Board, playing a key role in shaping strategic decisions and ensuring we continue to deliver safe, high-quality homes and services for our customers. Key responsibilities include: • Promote a strong customer focus, ensuring asset decisions lead to safer homes, and improved outcomes for residents, • Provide strategic oversight and constructive challenge on asset management, property and investment-related matters, • Support the development and delivery of Beyond Housing’s asset management and investment strategies, ensuring alignment with the corporate plan, • Bring insight into stock condition, lifecycle planning, sustainability and regeneration priorities, including EPC and net zero ambitions, • Provide guidance/insight/challenge on procurement, contract management and service performance, particularly across large-scale maintenance and investment programmes, • Contribute to effective governance through participation in Board and Investment Committee meetings, • Support the organisation in navigating an increasingly complex regulatory and compliance environment, • Act as a critical friend to the Executive Team, ensuring decisions are robust, evidence-based and focused on long-term value We are looking for an individual who has the following attributes: • Significant senior leadership experience in asset management, ideally within the social housing sector or a similarly regulated industry, • Experience of managing complex property portfolios, with a strong understanding of asset performance and risk, • A proven track record of ensuring homes are safe, compliant and of high quality, meeting customer needs and expectations, • Strong understanding of stock condition, major works programmes and lifecycle planning, including financial planning across multiple budget cycles, • Knowledge of strategic asset management, investment prioritisation and sustainability, including EPC and net zero considerations, • Experience of overseeing or delivering major refurbishment, regeneration or capital investment programmes, with a clear understanding of building safety requirements, • Experience of working with or overseeing large-scale contracts and contractor performance, • The ability to interpret complex data and provide clear, strategic insight and challenge, • Strong judgement, independence of thought and the ability to manage risk effectively, • Excellent interpersonal and communication skills, with the ability to engage constructively at Board level Previous Non-Executive experience is welcomed but not essential. We are looking for an individual who can bring valuable expertise alongside a collaborative, values-led approach, and who shares our commitment to providing high quality and services for our customers Time commitment This is a part-time, non-executive role requiring attendance at: • Quarterly Board meetings (held in person), • Investment Committee meetings, • Strategy sessions, site visits and occasional additional engagements Meetings are typically held in person during the day (1–4pm), on a quarterly basis, with additional meetings as required. Remote attendance is available if needed, and candidates should be able to commit to the required time. If you are interested in hearing more information, please reach out to our recruitment partners at Neemar Search. Tom Neely – Director and Founder Eliot Jeffries – Delivery Consultant

Assistant Manager - Fixed Term Contract - Scarborough Role: Assistant Manager / Assistant Restaurant Manager / Assistant Hospitality Manager Pay: Starting salary from £35,311 pa, including benefits. Salary breakdown: Starting from £31,811 pa, plus £1.50 per hr tronc average Contract: Fixed Term At ASK Italian, our people are the heart of our restaurants. ASK Factor is our philosophy, who we are, and showcases our inclusive and full-hearted personality. We're a diverse group of individuals, brought together by our shared passion for delivering excellent food and service. We support everyone in their own journey, and value each person's unique background and experience to create our incredible ASK Italian teams! We live and breathe the ASK Factor and use its core values to guide everything we do: • Heartfelt: We love what we do and believe in what we say., • Respectful: We care about how we make people feel and our impact on the world around us., • Generous: We'll go that extra mile to make a difference., • Comprehensive Training: Full training and career development opportunities available through our award-winning Journey programme., • Generous Discounts: 50% off at ASK Italian and Zizzi restaurants, including drinks., • Free Meals: Enjoy complimentary meals on shift, with access to a discounted menu., • Inclusive Dress Code Policy: Part dress code provided, including shoes., • Paid Holidays: 28 days paid holiday, pro-rata., • Pension Contributions, • Christmas Day Off: Our restaurants are closed, giving you the freedom to celebrate as you choose., • Employee Hub: Access to our online platform where you can manage your schedule, request holidays, and access various benefits, including:, • Early wage access through Stream, • Well-being and GP support for you and your family, • Discounts on lifestyle brands, including gyms, cinemas, and travel, • Community Volunteering: 1 paid day per year to volunteer in your local food bank., • A Welcoming Team Environment: Be part of a team that values collaboration, inclusivity, and mutual respect. Create memorable experiences and make friends for life. What We Ask of You: As an ASK Italian Assistant Manager, we value: • Passion: A love for people, diverse cultures, food, and all things Italian, with a passion for growing sales and leading a fantastic team., • Hospitality: A welcoming attitude, making every customer and Team Member feel at home., • Teamwork: The ability to lead a team and work well in a fast-paced environment, with attention to detail and a commitment to excellent food, service, standards and team development.

NEXT is seeking a Stock Manager in Scarborough, United Kingdom, to lead a team and ensure efficient stock management and excellent customer service.

To be an effective Stock Manager, you will lead and inspire your successful team to prioritise achieving performance targets. The Stock Manager supports the growth of our online business and ensures our customers get the very best online experience and customer service we can offer. You will support

Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. Managing a team of Service Desk Technicians. To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service envi

An exciting opportunity has arisen with a leading UK defence engineering organisation for a Senior Field Service Team Lead to oversee engineering support and maintenance activities across customer sites. The role of Senior Field Service Team Lead will be based from their Dorset office and will span

What youll do: Lead, coach and develop a high-performing team Deliver KPIs across service, quality, sales and productivity Use data and insight to improve performance and customer outcomes Champion quality and continuous improvement Own training and development to build team capability What youll br

Key Responsibilities Lead and co-ordinate the Customer Services team to ensure efficient day-to-day operations Allocate, prioritise, and manage team workloads Train, coach, and develop team members Manage holidays and absences to ensure adequate team cover Implement and improve procedures and system

As Customer Services Team Lead you will be responsible for the smooth, efficient and safe running of this team. Lead the team through example, ensuring operational readiness and adherence to highest standards of customer service. Provide support across the wider Contact Centre, working closely with

The role requires proven experience in planning, purchasing, and customer liaison within a manufacturing environment.

As a Team Lead, Engineering you will lead a cross‑functional team of 6‑10 professionals, balancing leadership (≈50 %) and hands‑on technical work (≈50 %). Its mission is to design, build, and maintain the orchestration UI, automation engines, and data synchronization pipelines that all

A leading Fire and Safety consultancy in Greater London is eager to hire a skilled Fire Service Engineer to oversee a portfolio of fire safety systems. Candidates with team management experience and FIA qualifications are preferred.

Proven experience meeting all customer service expectations and standards when interacting with customers, vendors, and fellow Team Members. Provide exceptional customer service and address the needs of customers in a timely and effective manner. Whole Benefits offers a wide range of benefits for Fu

Ideal candidates have strong leadership skills and experience in fine dining, with a passion for customer service. The Fat Badger in Greater London is looking for an enthusiastic Restaurant Manager to lead our team. We offer a salary of £35,000 plus service charge, various employee perks, and oppor

This role involves leading the Slots department to ensure exceptional customer experiences and operational efficiency. Ideal candidates will have strong leadership skills, a customer-focused mindset, and experience in the gaming industry.

The ideal candidate will be a hardworking and conscientious team member responsible for running the bar, managing staff, and ensuring efficient service.

Responsibilities include managing store operations, leading the team, and enhancing customer experiences. The ideal candidate should possess strong leadership skills and a passion for organic food and sustainability.

McDonald’s is hiring a Shift Manager in the United Kingdom to lead shifts ensuring customers receive a fast, friendly experience. Candidates should have restaurant management experience and a passion for customer service.

They’re looking for a Service Desk Team Lead to lead a team of 10 of 2nd line Engineers mixed between Bristol and Glasgow. As a Team Lead you will have a solid technical background and act as a point of escalation from the team and speak with third party customers. MSP | Managed Service Provider |

A leading retail company in Stockton on Tees is seeking a Store Manager who will be responsible for leading a dedicated team to deliver outstanding customer service. The role involves direct customer interaction, managing branch operations, and ensuring high standards. Ideal candidates will have a p

A leading retail company in the United Kingdom seeks a Retail Supervisor to lead the team and ensure exceptional customer service. Responsibilities include managing store standards, guiding customers, and supporting team dynamics. The ideal candidate will have supervisory experience, excellent leade

You will supervise and support your team while providing exceptional customer service. Successful candidates will have a passion for developing their careers and ideally some experience in team training.

Welcome Break is seeking an Assistant Manager Forecourt at London Gateway, responsible for leading daily operations and ensuring excellent customer service. Candidates must have prior experience in a supervisory role and demonstrate leadership skills.

Responsibilities include driving improvements in service performance and promoting a positive team culture. A leading hospitality company in London seeks a dedicated Shift Manager. The role involves managing shifts, ensuring food safety compliance, and supporting team training.

Proven experience meeting all customer service expectations and standards when interacting with customers, vendors, and fellow Team Members. Provide exceptional customer service and respond to customer needs in a timely, friendly, and professional manner. Whole Benefits offers a wide range of benefi

This role involves managing daily activities, leading a dedicated team, and ensuring excellent customer service standards. Candidates should have a supervisory background in hospitality, possess strong people management skills, and demonstrate a commitment to enhancing customer satisfaction.

A vibrant restaurant chain in Thurrock seeks an Assistant Manager to lead shifts and inspire team performance. The ideal candidate will have proven hospitality experience, a passion for Italian cuisine, and strong leadership abilities.

This full-time role involves supervising a team, ensuring quality service, and maintaining food safety standards.

Joining us means being part of a vibrant and supportive team dedicated to excellence in service. Village Hotels - Blackpool - Leisure is seeking a dedicated Leisure Club Manager to oversee operations and maintain high service standards.

The role demands a proactive individual with experience in hospitality supervision who can lead and motivate a team while delivering excellent client service. Compass Group UK & Ireland is looking for a Hospitality Assistant Manager in London to support the operations of their hospitality and fine d

The position offers competitive bonuses, opportunities for progression, and employee benefits including free meals and a sabbatical after years of service. A well-known restaurant chain is seeking an Assistant Manager who can motivate and engage their team. This role involves ensuring remarkable cus

A leading automotive parts supplier in the UK is seeking a Transport Team Leader to oversee delivery operations and manage driver schedules. The ideal candidate will have experience in transport leadership, strong leadership skills, and a current valid driving license. This role emphasizes excellent

Novotel Hotels is seeking a Food & Beverage Team Leader in London to deliver exceptional service and lead a dynamic team. The role requires previous restaurant experience and leadership skills, with a strong emphasis on creating memorable customer experiences. You'll be part of a high-energy team at

You'll inspire and support the team to deliver excellent customer service while maintaining shop standards. Key responsibilities include leading by example, preparing products, and ensuring well-stocked displays.

This hands-on leadership role involves guiding an IT Service Team and improving service delivery. KAG Recruitment Consultancy is looking for a Service Desk Team Leader in Birmingham. Responsibilities include motivating the team, managing IT processes, and producing service performance reports.

Clarks group is searching for a Part Time Team Lead to enhance our retail team. This position involves overseeing store operations in the absence of the management, delivering exceptional customer service and assisting in employee training. Successful candidates will demonstrate strong leadership sk

This role involves leading a team to ensure seamless service while empowering individuals through training and development. The ideal candidate demonstrates strong leadership and organizational abilities, with a commitment to delivering top-notch guest satisfaction.

GYMSHARK is seeking a UK Customer Support Senior Team Lead to shape the customer experience and lead a team of 5-10 agents in Solihull. The successful candidate will coach and mentor the team, handle escalations, and ensure high performance through data-driven decision-making.

A leading care provider in England seeks a Deputy Service Manager to enhance the quality of life for individuals supported. This role offers an opportunity to make a significant impact on people's lives while growing together with the team through excellent training and development opportunities. Re

Honest Burgers Ltd is looking for a Shift Manager to join their team in London, East Dulwich. The Shift Manager will oversee daily operations, ensure food safety compliance, and support team training. The role offers the chance for career progression to Assistant Manager and includes perks like a fu

The role involves leading service design initiatives within a telecommunications environment, collaborating with cross-functional teams to improve customer experiences across fixed connectivity and mobile network products. Apply the knowledge to enhance service performance and user integration. ECS

A luxury skincare brand is looking for an Assistant Business Manager based in London to support the Business Manager and lead a team of Personal Beauty Specialists. The successful candidate will have access to extensive training programs and be part of a committed team dedicated to exceptional luxur

In this role, you'll ensure high levels of customer satisfaction, motivate the team, and assist in day-to-day store operations. Assistant Store Manager to join their team in Soho. Ideal candidates should have at least 2 years of retail experience, strong leadership abilities, and excellent communica

Bayley & Sage in Greater London is seeking a full-time Shift Leader to oversee store operations and ensure exceptional customer service in a local independent store.

The ideal candidate will have strong customer service skills, team management experience, and the ability to drive sales targets. Store Supervisor in Bath, UK, who will be pivotal in linking products with customers while supporting the team. Responsibilities include assisting management with KPIs, i

The ideal candidate will manage the workflow and efficiency of the workshop, lead a team of technicians, and ensure an excellent customer experience. Responsibilities include overseeing job management, conducting performance reviews, and coordinating with the service department.

A leading property management company is seeking a Service Charge Accountant Team Leader for a hybrid role based in New Milton. This position involves managing a team to ensure accurate financial reporting and delivering quality service. The role promotes a supportive team culture and professional g

Our in‑house customer services team are experts in solving escalated, complex customer enquiries. The team supports front‑line agents and works directly with customers to resolve escalated and varied queries across our range of products and services. Working closely with our WFM and planning tea