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£17.85 per hour I Exeter Your new company An excellent opportunity has arisen for an experienced Customer Services Manager to join a busy Public Realm service on a temporary basis. This role will suit a confident leader who thrives in a fast-paced, high-pressure environment and is passionate about delivering exceptional customer service. You’ll be joining a respected public service organisation committed to delivering high quality, accessible services to local communities. The team works across a wide range of operational areas that directly impact the day‑to‑day experience of residents, visitors and service users. Although busy and fast-paced, the culture is collaborative, supportive and focused on continuous improvement.Your new role An excellent opportunity has arisen for an experienced Customer Services Manager to join a busy Public Realm service on a temporary basis. This role will suit a confident leader who thrives in a fast-paced, high-pressure environment and is passionate about delivering exceptional customer service. You will temporarily step in to support the Public Realm team, working closely with colleagues across a range of operational services such as allotments, bereavement services, car parks, waterways and general customer enquiries. You’ll be supported initially by the Commercial Support Manager, who will mentor you through key systems and processes including finance, invoicing and issuing payments.Your role will include reviewing how the team currently works, helping to create process maps, updating customer response templates, and driving improvements in consistency and service quality. You will also support cross‑training within the team to build resilience and ensure continuity during staff absence.Key Responsibilities • Day‑to‑day management of the Public Realm operational customer service team., • Coaching, mentoring and supporting staff to develop skills and confidence in their roles., • Ensuring high quality customer service standards within a fast-paced, reactive environment., • Managing invoicing, income collection and reconciliation of fees and charges., • Collaborating with colleagues across other teams and partner organisations to enhance service delivery., • Using downtime proactively for project work and service improvement initiatives., • Undertaking additional duties relevant to the grade and nature of the role.What you'll need to succeed, • Proven experience managing staff in a high-pressure customer service environment, including coaching, training and performance management., • Strong interpersonal and communication skills with the ability to confidently explain and justify decisions or policies., • Ability to motivate teams and work effectively within a fast-paced, reactive setting., • Excellent organisational skills with the ability to prioritise workload independently., • Confident working with colleagues across the wider organisation and external partners., • Ability to quickly assimilate information to understand customer needs., • Experience in frontline problem-solving and operational customer service., • A competitive hourly rate and the opportunity to gain valuable managerial experience in a diverse, challenging service area., • A supportive working environment with mentoring available during your initial onboarding., • The chance to lead a committed team and make a meaningful impact on customer experience and service development., • Exposure to a wide variety of Public Realm services, enhancing your leadership and operational management skills., • Opportunities to contribute to service improvement projects and process development.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4770069

£27,040 - £37,333 per annum | 30 days holiday (pro rata) | 10% in store discount Everyone at Lidl brings something different to the table — but we also have a whole lot in common. Our Degree Apprentices are passionate, ambitious, and love a challenge. Just like you. Please apply to this opening for roles in the following areas: Devon, Cornwall, Somerset, Dorset and Bournemouth This isn’t just an apprenticeship, it’s a launchpad for your career in retail leadership. Our Degree Apprenticeship is designed to do more than just teach you the ropes. We’ll equip you with the skills and knowledge you need to build a successful career in retail. Imagine yourself running your own Lidl store in four years - that's the kind of potential we see in our apprentices. We'll provide you with dedicated off-the-job training, delivered in partnership with Kingston University. Within four years, you’ll have developed a deep understanding of the retail industry and our operations, alongside your hard-earned Retail Leadership BSc (Hons) degree qualification. And don’t forget, you’ll earn while you learn and be well rewarded for your hard work. Your salary will grow with your experience, starting as a Customer Assistant and working your way through our store roles until you are a Store Manager-in-Training. What you'll do Here’s a brief breakdown of your Lidl journey. More detail can be found on our Retail Leadership Degree Apprenticeship home page at Year 1: You’ll hit the ground running, starting with Customer Assistant training, before joining the store leadership team as a Shift Manager. Alongside your role you’ll complete university modules in Retail Business Environment, Retail Culture & Mindset, and Digital Retail. Year 2: You’ll build on your leadership experience as you develop your responsibilities from Shift Manager to Deputy Store Manager level. Alongside your role, you’ll complete modules in Retail Operations, Retail Marketing Strategy, and Retail Insights & Customer Information. Year 3: Continuing your Deputy Store Manager role, you’ll build on your experience and skill set to take even more of an active role in your store’s success. Alongside your role, you’ll complete modules in Managing Retail Finance & Value, Responsible & Sustainable Management, and Retail Leadership & transformation. Year 4: Here’s where you take on your official title of Store Manager-in-Training. Alongside your role, you’ll complete a module in Building Retail Strategy, and preparing for your End Point Assessment. Once you’ve successfully completed year four, you’ll be awarded with your Retail Leadership Degree Apprenticeship, with BSc (hons) qualification. Having proven yourself in your store, you’ll also be fully equipped to lead a store team of your own. What you'll need What you’ll need • Maths and English at level 2 or above (GCSE grade 4, or previously grade C), • To be legally entitled to work in the UK on a full time, permanent basis, • Must have been living in the UK for at least 3 years prior to the commencement of the apprenticeship, • To live (or relocate) within a one-hour commute of the store you plan to work in (locations tbc), • Good time-management skills, as you’ll need to balance your study, assignments and work in store, • Initiative and determination to succeed in a fast paced, challenging work environment, while balancing a challenging apprenticeship In addition to the above, Kingston University uses a range of entry requirements to assess your suitability. Most course requirements are based on UCAS Tariff points, and they may also use interview, portfolio and practical evidence to assess your suitability for the course. We recognise that every person’s journey to Higher Education is different and unique, and in some cases, we may consider work experience and other non-standard pathways onto university level study. What you'll receive What you’ll receive • Competitive pay that increases as you progress, • A permanent contract, • 30-35 days holiday, • 10% in-store discount, • Discounted gym memberships Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. Data processing: If successful in the Lidl recruitment process for this position, Lidl GB will share your full name and email address with Kingston University who will contact you to complete apprenticeship and university eligibility checks.

We’re building something big here at Embrace, powered by Pivotal, client operations that scale effortlessly, experiences that customers genuinely value, and a business that sets a new standard for what brilliant looks like in financial services. You will shape, deliver and grow the next chapter. You’re just as comfortable rolling up your sleeves and operating without a huge team, because your energy makes people want to follow you anyway. You get things done, you inspire clarity, and when something’s messy, you quietly turn it into something that works.Maybe you’ve built processes from scratch, scaled service teams, transformed customer journeys, or simply spotted the gaps nobody else noticed and fixed them without being asked. You have single-handedly led the recruitment of advisors and created new onboarding experiences for advisors. Maybe you've held the big titles—but you’re still hungry to build something meaningful rather than maintain something average. You see the operational friction, the customer pain points, the regulatory nuances and you instinctively know how to use Microsoft Power Platform to automate and performance visualisation to measure and improve. You are an operations leader who embeds an AI agent as part of every team. We’re not big on committees, backlogs or endless sign‑offs. We obsess about the experience of our clients, efficiency, accountability and doing the right thing, especially when it’s hard.We don’t care what your last job title was. We care that you bring real operational experience, razor‑sharp judgement, curiosity to learn new AI tools yourself and a bit of fire in your belly to use your skills for something good. What you bringHands-on experience in leading financial services operations: mortgages, protection, wealth or any similarly regulated environment. The ability to lead teams without needing a big hierarchy.A track record of tech enabled operational efficiency using RPA, Microsoft Power Platform and AI agents. Demonstrates openness and a positive attitude to change and embraces new processes, tech, and ways of working when appropriate.A builder’s mindset: curious, pragmatic, decisive and unafraid to get hands‑on. A love of clarity, turning complex services into a visualised step-by-step process and clear measures to make services continuously better.Hunger to create something meaningful, not just manage what already exists. Works well under pressure at a pace, has the ability to problem solve and remains focused during times of challenge and ambiguity.Collegiate Team Player: Thrives in collaborative environments, adds value to team dynamics, and consistently provides positive help and support to teamwork and aids team culture. You’ll join a team chasing something bigger than “good enough.” You’ll have the freedom to design the future, the trust to deliver it, and the space to make a real difference to advisers, clients and colleagues across the UK. If you want to build excellence, make operations sing, and use your experience for something that matters in an agentic AI world, we’d love to get to know you.

Territory Manager Territory Covers: Exeter and the surrounding areas Up to £27,000 per annum, opportunity to earn 10% KPI bonus, Company Car + Fuel Card Full Time, Monday – Friday (40 hr week) Fixed Term Contract until 24 July 2026 July with great chance to lead to a permanent opportunity. As a Territory Manager on our PepsiCo account, you will call on different retailers in your area, representing a range of PepsiCo products. Day-to-day you will be building relationships with key decision makers in supermarkets, increasing brand awareness and sales of PepsiCo products. You will also be focussing on merchandising of products within store, to encourage the customer to buy PepsiCo products as opposed to competitor brands. Come join our team and you will have the opportunity to work with not just one but a variety of global brands – such as PepsiCo, Britvic, Kimberly Clark, Kerry Foods, Microsoft and Pernod Ricard. You’ll find yourself part of a friendly and supportive team and will always have the opportunity to take ownership of tasks and demonstrate your ideas and initiative. What's in it for you? We recognise that people are the key to our success. That’s why we make sure everyone at McCurrach enjoys continuous support, great perks and career development opportunities, including: • No weekend working (40 hours Monday to Friday), • 23 days paid holidays + public holidays (increases with length of service), • Company car & fuel card, • Company pension scheme - 3% employer contributions, • Free life assurance at 3x annual salary, • Access to discounted private healthcare & Discounted Health Cash Plan, • Annual Leave Purchase Scheme – up to 5 days!, • Access to Employee Assistance Programme – 24/7 support on Physical, Mental & Financial Well-being, • Family-friendly working policies (such as enhanced maternity & paternity leave), • Employee Benefits & Discounts portal (discounts from a wide range of retailers plus much more!) Who are we looking for? Our top performers are confident, results-driven and have excellent time-management. Ideally, we are looking for someone with experience within a customer-facing or direct sales role. However, we believe that with the right attitude you can excel in our team, as we pride ourselves on training and developing our colleagues. Apply now and take this opportunity to be part of our team! Please note this role requires a full UK manual driving licence (with no more than 6 pts or previous bans), all offers will be subject to successful completion of a DVLA licence check. This is a field based role which will involve regular travel on a daily basis, so you must be comfortable driving distance. Overnights may be required on occasion.

About Us: - 24 Hours Location: Exeter Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues. Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a variety of customers. You will be a natural promoter of customer service excellence, a key contributor to the customer’s journey and experience instore, displaying knowledge and experience across product, store systems and processes. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity, supporting the store management with specific responsibilities. Key Responsibilities: • As a supervisory member of the team, you will lead and empower your colleagues, ensuring our customers are at the heart of everything we do., • You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice., • You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s., • You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice to support your DM & SM., • Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction., • You will actively seek opportunities to improve store performance and provide the best customer experience, improving service based on feedback from Feefo and Mystery Shops and other tools and resources., • You will assist store management by taking ownership of stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss., • You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately., • As a supervisory member of the team, you will be accountable for opening and closing the store in the absence of management., • Cashier balancing at the end of the day and ensuring correct procedures are followed. What You'll Need to Succeed: Technical: • Prior experience in retail, hospitality, or customer service., • Possesses excellent knowledge of fashion trends and industry standard., • POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems., • Knowledge in Data Analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence. About You: • Reflects the aesthetic of Moss through personal style and presentation., • Embraces continuous self–improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand., • Has outstanding communication abilities, enriched by emotional intelligence, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence., • Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions. Rewards & Benefits: • Employee Discount: 70% discount across all our stores., • Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month., • Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus., • Season Ticket Loan: Financial support for commuting., • Cycle to Work Scheme: Encouraging eco-friendly travel., • Discounted Gym Membership with PureGym: Promoting physical health and fitness., • Life Insurance: Providing peace of mind for colleagues., • Ongoing Development: Tailored to suit your career ambitions from day one., • Access to Moss Learning: An online learning platform for skill enhancement., • Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates., • New Baby Gift: Celebrating important personal milestones of colleagues. If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn

Account Executive Location: Farringdon – Hybrid (3 days in the office) Salary: £50,000 base OTE: £95,000 (uncapped commission) Who are we? This company is a long-established provider of end-to-end business technology for estate agencies of all sizes. For more than 25 years, it has supported sales and lettings professionals in building stronger relationships and growing their businesses. Its platform enables property teams across Europe, the Middle East, Australia, and New Zealand to work seamlessly with buyers, sellers, tenants, and landlords, helping deliver an exceptional home-moving experience. Today, more than 78,000 agents across over 15,000 branches worldwide rely on this technology to operate their businesses, manage properties, collect rent, engage clients, and consistently deliver high-quality customer service. What you’ll be doing Reporting to the UK Head of Sales Operations, you’ll be involved in: • Owning the full 360° sales cycle - from prospecting and lead qualification to closing new business., • Actively sourcing and qualifying leads through cold calls, research, LinkedIn outreach, events, and industry intel., • Understanding and articulating our value proposition to a wide range of prospective customers., • Building strong, trust-based relationships with key decision makers in estate and letting agencies., • Handling objections confidently and creatively to keep opportunities moving forward., • Demonstrating software solutions (with support where needed) and managing a consultative sales process., • Keeping your pipeline, activity and forecasting up to date in HubSpot., • Collaborating with the wider sales, marketing, and product teams to continuously improve messaging, targeting, and approach. Who we’re looking for We prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. • A proven, self-motivated salesperson - someone who thrives on the hunt and loves the challenge of winning new business., • Resilient and tenacious: you’re not afraid to cold call, face rejection, or push through objections., • Coachable and adaptable: open to feedback and eager to keep learning, whether it’s sales techniques or understanding our industry., • Curious and commercial: you do your homework, read industry publications, listen to podcasts, and understand the market you're selling into., • Confident communicator: able to get in front of senior stakeholders and run professional, structured sales conversations., • Experience with sales methodologies (e.g. MEDDIC, SPIN, Challenger) is a plus, but not essential. What your impact and success looks like As an Account Executive we expect your success and impact in the early stages of your career with us to look something like this: Within 1 month: • Fully onboarded, with a solid understanding of our services, sales process, and ICP (ideal customer profile)., • Comfortable navigating Hubspot and logging outreach and pipeline activity consistently., • Actively prospecting and beginning to generate qualified opportunities. Within 3 months: • Managing a healthy pipeline of qualified opportunities and progressing prospects through the sales funnel., • Confidently delivering the pitch and handling objections effectively., • Demonstrating consistent outreach, meeting volume, and pipeline growth targets. Within 6 months: • Closing deals and hitting initial revenue targets., • Becoming a visible and valued member of the sales team, contributing ideas and feedback on lead quality, messaging and sales strategy., • Developing deeper property industry knowledge and confidently engaging with senior stakeholders. Click Apply to submit your CV

Role: Service Charge Director Location: Exeter Salary: Competitive salary, plus benefits Contract: Permanent Hours: Monday to Friday – 9am to 5pm (35 hours per week) Why FirstPort? FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company. By joining us as a Service Charge Director, you will play a pivotal role in achieving our vision • Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers., • Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential., • Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way., • A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK. At the core of everything we do are our leadership principles: • Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers, • Consistent: We deliver dependable results, building trust with customers and colleagues., • Simple: We simplify the complex, ensuring our financial processes are straightforward and understood., • Clear: We communicate with clarity, making information accessible and transparent to all stakeholders. Your Role, Your Impact As a Service Charge Director, you will contribute to our vision of being the UK’s favourite property manager by: • Driving the strategic direction and delivery of our customers’ financial experience, enabling FirstPort to become a truly customer centric business and the ‘UK’s favourite’ by leading a team of service charge accountants to enable distribution of accurate and timely service charge financial accounts and budgets., • Leading innovation and thought leadership, seeking to push the boundaries of opportunity throughout the division and the wider business, whilst leading on the BAU financial service charge delivery of customer accounts, pertaining to our first-time resolution principles with a proactive and tenacious approach to resolving and reducing complaints and financial enquires upfront., • Leading and developing a team of service charge accountants and administrators, driving performance to enable delivery of an effective and efficient service to internal and external customers, and contractors., • Attend Regional Board Meetings. This role reports to the Director South-West and has a team of up to 3 direct reports. Key Responsibilities: • Lead and drive team performance and delivery, effectively assigning and organising all workloads appropriately to manage financial service delivery requirements within legislative requirements and company expectations., • Provide effective leadership to motivate, engage, maintain morale and achieve high standards within their team, including one-to-one meetings, coaching, Performance Development Reviews and regular team briefings, ensuring all people-related tasks are completed as documented in company procedures., • Continually review departmental data and trends, including employee attendance and performance to ensure set targets are met., • Empowering teams to take ownership and use their judgement to provide timely personalised responses in a way that appropriately balances the needs of customers, our people and FirstPort., • Creating a positive, diverse environment, identify talent and create development and succession plans., • Encourage and promote collaborative working with operational colleagues to increase the quality and speed of responses to customers providing data and analytics to your stakeholders to drive service improvements and operational accountability., • Ensure all Service Charge Accounts and Estimates are issued on time, are accurate and are of highest quality within required timescales and standards., • Identify ways to improve the service charge accounting process, pack of information to customers and reduce queries and contact first time every time., • Establish and embed clear and rapid escalation processes ensuring that we deal with customer escalations in a speedy manner, and providing feedback to the team to improve customer experience whilst supporting first time resolutions are in place and collaboration with Customer Services enables resolution of complex service charge finance queries., • Drive strategies across the team to enable financial accountability and upskilling surgeries to your Operational stakeholders to educate on Service Charge Finance protocol, procedures and legislation impact., • Strengthen relationships with Operations and our Customer Service Teams through refined and simplified processes. Required Skills & Qualifications: • Professional accounting qualification., • Strong accounting technical knowledge and people leadership capability., • Experience working with Audits and process improvements., • Self-motivated and works well in a fast-paced environment., • Excellent IT skills, and up to date with new technology with a strong finance Systems Knowledge specifically essential for QUBE., • Experience in leading teams, employing a range of leadership skills tailored to the collective and individual needs to drive performance and employ performance management plans where required., • Strong customer and employee focus with the ability to utilise data insights to drive performance improvement and capability., • A driven individual with the ability to work at pace and be agile, reacting to customer demand where necessary., • Taking a customer centric approach, anticipating the customer’s future needs and building your team’s skills and performance accordingly to truly drive the highest level of customer experience., • Confident, articulate communicator – both orally and in writing; able to build relationships with all employees, from site-based colleagues to directors, key clients and stakeholders., • Ability to establish the root cause and remove demand failure., • Ability to influence individuals and engage and manage stakeholders at all levels of the business., • Results orientated and delivers against action led deadlines and legislative requirements. What’s in it for you? Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues. Diversity We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process. Ready to make a difference? If you’re ready to take the next step in your career and make a difference we’d love to hear from you! All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK. Elevate your career. Reset the standard. Join FirstPort.

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview Join our vibrant and dynamic mid-corporate team at Gallagher's Exeter office. Here, you'll be part of a fast-paced, high-energy environment where ambitious professionals come together to make a difference. At Gallagher, we believe in fostering growth, innovation, and collaboration. You'll have access to comprehensive training, mentorship opportunities, and a clear path for career advancement. This is your chance to work alongside industry experts and contribute to shaping the future of insurance solutions. How you'll make an impact As an Account Handler, you'll play a key role in managing a diverse portfolio of clients, ensuring their insurance needs are met with precision and care. You'll handle policy renewals, process mid-term adjustments, and respond to client queries, all while delivering exceptional customer service. Collaborating closely with internal teams, you'll ensure seamless service delivery and build strong relationships with clients, insurers, and stakeholders. Your day-to-day will involve staying updated with industry trends and regulations, assisting in client retention strategies, and supporting Account Executives and team members. This is a role where your contributions will directly impact our clients and the success of our team. About You Here's what you'll bring to the role: • Experience in a similar role, ideally with cross-class risks, e-trade package risks, and motor insurance., • Knowledge of the waste recycling and haulage sectors is a plus., • Strong organisational skills to manage tasks effectively and meet deadlines., • Clear and professional communication skills, both written and verbal., • A proactive and motivated approach to work, with a desire to grow within Gallagher., • A commitment to professionalism and ethical conduct., • Eligibility to work in the UK. #LI-JJG Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Job Description Ensure all your application information is up to date and in order before applying for this opportunity. £17.85 per hour I Exeter Your new company An excellent opportunity has arisen for an experienced Customer Services Manager to join a busy Public Realm service on a temporary basis. This role will suit a confident leader who thrives in a fast-paced, high-pressure environment and is passionate about delivering exceptional customer service.You’ll be joining a respected public service organisation committed to delivering high quality, accessible services to local communities. The team works across a wide range of operational areas that directly impact the day‑to‑day experience of residents, visitors and service users. Although busy and fast-paced, the culture is collaborative, supportive and focused on continuous improvement.Your new role An excellent opportunity has arisen for an experienced Customer Services Manager to join a busy Public Realm service on a temporary basis. This role will suit a confident leader who thrives in a fast-paced, high-pressure environment and is passionate about delivering exceptional customer service.You will temporarily step in to support the Public Realm team, working closely with colleagues across a range of operational services such as allotments, bereavement services, car parks, waterways and general customer enquiries. You’ll be supported initially by the Commercial Support Manager, who will mentor you through key systems and processes including finance, invoicing and issuing payments.Your role will include reviewing how the team currently works, helping to create process maps, updating customer response templates, and driving improvements in consistency and service quality. You will also support cross‑training within the team to build resilience and ensure continuity during staff absence.Key Responsibilities • Day‑to‑day management of the Public Realm operational customer service team., • Coaching, mentoring and supporting staff to develop skills and confidence in their roles., • Ensuring high quality customer service standards within a fast-paced, reactive environment., • Managing invoicing, income collection and reconciliation of fees and charges., • Collaborating with colleagues across other teams and partner organisations to enhance service delivery., • Using downtime proactively for project work and service improvement initiatives., • Proven experience managing staff in a high-pressure customer service environment, including coaching, training and performance management., • Strong interpersonal and communication skills with the ability to confidently explain and justify decisions or policies., • Ability to motivate teams and work effectively within a fast-paced, reactive setting., • Excellent organisational skills with the ability to prioritise workload independently., • Confident working with colleagues across the wider organisation and external partners., • Ability to quickly assimilate information to understand customer needs., • Experience in frontline problem-solving and operational customer service., • A competitive hourly rate and the opportunity to gain valuable managerial experience in a diverse, challenging service area., • A supportive working environment with mentoring available during your initial onboarding., • The chance to lead a committed team and make a meaningful impact on customer experience and service development., • Exposure to a wide variety of Public Realm services, enhancing your leadership and operational management skills. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4770069

A leading UK retail company is seeking a dynamic Coffee Shop Leader to enhance customer experience in Exeter.In this hands-on role, you'll lead a passionate team, ensuring every visit feels welcoming and special.Your responsibilities include delivering outstanding customer service, inspiring team me

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