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Role: Service Charge Director Location: Exeter Salary: Competitive salary, plus benefits Contract: Permanent Hours: Monday to Friday – 9am to 5pm (35 hours per week) Why FirstPort? FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company. By joining us as a Service Charge Director, you will play a pivotal role in achieving our vision • Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers., • Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential., • Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way., • A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK. At the core of everything we do are our leadership principles: • Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers, • Consistent: We deliver dependable results, building trust with customers and colleagues., • Simple: We simplify the complex, ensuring our financial processes are straightforward and understood., • Clear: We communicate with clarity, making information accessible and transparent to all stakeholders. Your Role, Your Impact As a Service Charge Director, you will contribute to our vision of being the UK’s favourite property manager by: • Driving the strategic direction and delivery of our customers’ financial experience, enabling FirstPort to become a truly customer centric business and the ‘UK’s favourite’ by leading a team of service charge accountants to enable distribution of accurate and timely service charge financial accounts and budgets., • Leading innovation and thought leadership, seeking to push the boundaries of opportunity throughout the division and the wider business, whilst leading on the BAU financial service charge delivery of customer accounts, pertaining to our first-time resolution principles with a proactive and tenacious approach to resolving and reducing complaints and financial enquires upfront., • Leading and developing a team of service charge accountants and administrators, driving performance to enable delivery of an effective and efficient service to internal and external customers, and contractors., • Attend Regional Board Meetings. This role reports to the Director South-West and has a team of up to 3 direct reports. Key Responsibilities: • Lead and drive team performance and delivery, effectively assigning and organising all workloads appropriately to manage financial service delivery requirements within legislative requirements and company expectations., • Provide effective leadership to motivate, engage, maintain morale and achieve high standards within their team, including one-to-one meetings, coaching, Performance Development Reviews and regular team briefings, ensuring all people-related tasks are completed as documented in company procedures., • Continually review departmental data and trends, including employee attendance and performance to ensure set targets are met., • Empowering teams to take ownership and use their judgement to provide timely personalised responses in a way that appropriately balances the needs of customers, our people and FirstPort., • Creating a positive, diverse environment, identify talent and create development and succession plans., • Encourage and promote collaborative working with operational colleagues to increase the quality and speed of responses to customers providing data and analytics to your stakeholders to drive service improvements and operational accountability., • Ensure all Service Charge Accounts and Estimates are issued on time, are accurate and are of highest quality within required timescales and standards., • Identify ways to improve the service charge accounting process, pack of information to customers and reduce queries and contact first time every time., • Establish and embed clear and rapid escalation processes ensuring that we deal with customer escalations in a speedy manner, and providing feedback to the team to improve customer experience whilst supporting first time resolutions are in place and collaboration with Customer Services enables resolution of complex service charge finance queries., • Drive strategies across the team to enable financial accountability and upskilling surgeries to your Operational stakeholders to educate on Service Charge Finance protocol, procedures and legislation impact., • Strengthen relationships with Operations and our Customer Service Teams through refined and simplified processes. Required Skills & Qualifications: • Professional accounting qualification., • Strong accounting technical knowledge and people leadership capability., • Experience working with Audits and process improvements., • Self-motivated and works well in a fast-paced environment., • Excellent IT skills, and up to date with new technology with a strong finance Systems Knowledge specifically essential for QUBE., • Experience in leading teams, employing a range of leadership skills tailored to the collective and individual needs to drive performance and employ performance management plans where required., • Strong customer and employee focus with the ability to utilise data insights to drive performance improvement and capability., • A driven individual with the ability to work at pace and be agile, reacting to customer demand where necessary., • Taking a customer centric approach, anticipating the customer’s future needs and building your team’s skills and performance accordingly to truly drive the highest level of customer experience., • Confident, articulate communicator – both orally and in writing; able to build relationships with all employees, from site-based colleagues to directors, key clients and stakeholders., • Ability to establish the root cause and remove demand failure., • Ability to influence individuals and engage and manage stakeholders at all levels of the business., • Results orientated and delivers against action led deadlines and legislative requirements. What’s in it for you? Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues. Diversity We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process. Ready to make a difference? If you’re ready to take the next step in your career and make a difference we’d love to hear from you! All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK. Elevate your career. Reset the standard. Join FirstPort.

Are you a skilled Gas Installation Engineer based in Exeter, looking to earn up to £48,000 per year with on Target Earnings? (Basic is up to £38,500 depending on expereince) Join Liberty and make a real difference in the communities we serve! We can Offer You: Uncapped earning potential • company van, fuel card, and excellent benefits Work-Life Balance : 23 days annual leave + bank holidays, plus flexibility with overtime Health & Wellbeing : 24/7 GP access, mental health support, fitness programs, and more Training & Growth : Ongoing professional development to keep you at the top of your game Your Role: Installation of domestic heating boilers, combi swaps and conversions Work to health & safety guidelines, safe working practices, operational procedures, gas safety regulations and specifications Participate in out-of-hours work, including overtime and call-outs Provide excellent customer service and maintain high levels of customer satisfaction and safety Document works using your PDA Report accidents, near-miss events, and potential hazards Handle any additional maintenance tasks within your remit Be flexible in working with a wide range of customers, adapting to their needs and schedules What We Need from You. ACS qualifications: CCN1, HTR1, CKR1, CENWAT A full UK driving license Flexibility and a positive attitude towards varied work and schedules Excellent customer service skills with experience working with the public A solid understanding of gas legislation and regulations Strong knowledge of Health & Safety practices and working to best standards Ability to manage your time and workload independently Recognised formal qualifications (NVQ Level 2 or equivalent) (desirable) Additional qualifications (LPG, Unvented) (desirable) Why Liberty? We're a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career. Apply Today! Click “Apply” below to join Liberty as a Gas Installation Engineer. We look forward to hearing from you! Closing Date: 12th February 2026 (We may close early due to high demand) TPBN1_UKTJ

Are you a skilled Gas Engineer based near Exeter, looking to earn up to £50,000 per year? Join Liberty and help the communities we serve! We Can Offer You: Uncapped earning potential • company van, fuel card, and excellent benefits Work-Life Balance : 23 days annual leave + bank holidays, plus flexibility with overtime Health & Wellbeing : 24/7 GP access, mental health support, fitness programs, and more Training & Growth : Ongoing professional development to keep you at the top of your game Your Role as Our Gas Engineer: Completion of Annual gas servicing & minor heating repairs working to health & safety guidelines, safe working practices, operational procedures, gas safety regulations and specifications. Must be available for out-of-hours call-outs on a rota basis Provide excellent customer service and maintain high levels of customer satisfaction and safety Report / Complete works using your PDA Report accidents, near-miss events, and potential hazards Be flexible in working with a wide range of customers, adapting to their needs and schedules What We Need from You. ACS qualifications: CCN1, HTR1, CKR1, CENWAT A full UK driving license Flexibility and a positive attitude towards varied work and schedules Excellent customer service skills with experience working with the public A solid understanding of gas legislation and regulations Strong knowledge of Health & Safety practices and working to best standards Ability to manage your time and workload independently Recognised formal qualifications (NVQ Level 2 or equivalent) (desirable) Additional qualifications (LPG, Unvented) are desirable Why Liberty? We're a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career. Apply Today! Click “Apply” below to join Liberty as a Gas Engineer. We look forward to hearing from you! Closing Date: 3rd February 2026 (We may close early due to high demand) TPBN1_UKTJ

Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UKs most stunning landscapes. Were proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, were working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether youre starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. We are pleased to announce an exciting opportunity for an experienced IT Service Desk Analyst to join our esteemed Service Desk team located in Exeter. This full-time, permanent position offers a competitive salary, starting from £28,000 with excellent benefits. The work schedule is Monday to Friday, 37 hours per week. The ideal candidate will possess a proven track record in providing exceptional IT support, troubleshooting complex issues, and delivering an outstanding customer experience. As an IT Service Desk Analyst, you will play a pivotal role in leading the day-to-day operations of the Service Desk, providing first-line IT support to Pennon Group colleagues and Partners, ensuring the efficient use of their IT equipment and business applications. What you'll be doing An experienced IT Service Desk Analyst must possess a combination of technical expertise, problem-solving abilities, and excellent communication skills to efficiently manage and resolve complex issues. By continually enhancing their skills and collaborating with other IT professionals, they ensure the robust functionality and security of the organisation's IT infrastructure. Utilise ITIL-aligned support management processes and tools to log and categorise incidents, assess their impact, and assign appropriate priority levels according to IT Service Desk Procedure Implement immediate corrective actions to contain or resolve issues directly, leveraging advanced technical skills to resolve 70-80% of incoming phone calls, IT Self-Serve Portal tickets, and walk-ins efficiently Resolve incidents and service requests within defined SLAs, continuously identifying and implementing opportunities for process improvement and optimisation of service delivery Provide comprehensive Identity Management support services, ensuring all PC access requests are processed accurately and in line with agreed Information Security practices and processes, providing regular audit assurances Escalate complex incidents and service requests to appropriate internal IT teams (2nd and 3rd line) for resolution, ensuring thorough documentation and communication throughout the escalation process Proactively identify potential service impacts and escalate to the Service Desk Manager to prevent service disruptions and maintain high levels of customer satisfaction Develop and maintain self-help IT support materials, including knowledge base articles, FAQs, and instructional videos, to empower users and reduce support demand Maintain effective communication with colleagues across various departments, including senior executives and non-technical staff, via phone, email, and the ITOnline self-serve portal Collaborate with IT Service Desk team members on a rota basis to ensure continuous coverage during operational hours, Monday to Friday 8am to 5pm Support the broader IT Service Delivery team in various capacities, including project management, system integration, and vendor management, as needed What we are looking for Experience in an IT Service Desk or similar role Relevant certifications such as CompTIA A+, Network+, Security+, ITIL, or Microsoft Certified Professional (MCP) are highly desirable Strong technical knowledge of Windows operating systems, Microsoft Office Suite, and networking concepts, including TCP/IP, DNS, DHCP, and VPN technologies Experience in managing and maintaining hardware, such as desktops, laptops, printers, and mobile devices Proficiency in remote support techniques and tools for diagnosing and resolving issues for remote users Solid understanding of IAM concepts, processes, and tools, with familiarity with assigning and managing basic Role-Based Access Control "RBAC" roles Excellent communication skills with a friendly approach to problem solving A self-motivated individual who has the ability to work using their own initiative as well as work well in a team Strong organisational and time-management skills, with the ability to handle multiple priorities simultaneously, a strong work ethic, proven multitasking abilities, experience in organising and prioritising tickets, and adaptability to dynamic working environments Comprehensive experience of working with ITSM processes and familiarity of various ITSM tools Excellent documentation skills, ensuring all incidents, requests, and changes are accurately recorded and updated. Creating knowledge base articles and user guides to support both users and team members What's in in for you At South West Water, we dont all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our peoples hard work and commitment, we offer an excellent range of benefits: Generous holiday allowance plus bank holidays Localised incentives and weekly recognition Subsidised on-site Costa Coaching, training and development opportunities Buy or sell annual leave to offer you extra flexibility Buy a bike and safety equipment tax-free, through our Cycle to Work scheme We offer free car parking at the majority of our sites Take up to 26 weeks additional maternity leave Share your parental leave and split your time off to care for your child how you choose Invest in Pennon Group plc through our employee share schemes We support our people by offering a free, confidential Employee Assistance Programme Look after your wellbeing with our Champion Health support platform Enjoy free eye tests and discounts on frames and lenses at Specsavers Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more A discretionary Bonus Competitive Contributory Pension TPBN1_UKTJ

Attraction Manager Reports To Heritage Manager Location Powderham, Devon Terms Full Time / Permanent Days Typically MondayFriday, including two Sundays per month, with additional evening work required during peak seasonal periods Annual Leave 30 days per year Pension Eligible to join the company pension scheme Salary Band 4 (£30,000 - £35,000) As Powderham embarks on the growth phase of its 5-year strategic plan, we are investing in our future by expanding our management team to help deliver this exciting vision for the future. These roles will play a key part in expanding and supporting our established team, working closely with an experienced and supportive senior leadership group. Purpose The Attraction Manager will lead the day-to-day operational management of Powderhams visitor attraction. As a member of the Senior Management Team, the Attraction Manager will play a key role in planning, coordinating and delivering the operational activities that support the smooth running of the site and the achievement of organisational goals. Reporting to the Heritage Manager, the Attraction manager will manage visitor services, gardens, guides, and volunteers, ensuring high standards of customer service, presentation, safety and engagement across all visitor facing areas. The role is focused on operational delivery, ensuring that every aspect of the visitor experience runs efficiently, safely, and in line with Powderhams heritage and core values. Key Responsibilities Attraction Operations Manage the daily operation of the visitor attraction including the Castle, gardens and grounds ensuring smooth visitor flow, safety and an excellent visitor experience Manage the scheduling, staffing and performance of the visitor services, gardens, guides, and volunteer teams Work with the Castle Manager on maintenance and collection care, and furniture moves to minimise operational disruption As a member of the Facilities Committee, work with the Castle Manager to ensure compliance with health and safety, safeguarding, risk assessments and emergency plans Contribute to continuous improvement in operations, visitor satisfaction and team development Guide Management Manage and support the team of guides to deliver engaging and accurate talks, talks and interpretation Ensure that all guides are trained in customer service, storytelling, and historical knowledge Manage the scheduling of tours and guide availability to meet visitor demand Work with the Guide and Interpretation coordinator to maintain accuracy and consistency in interpretive content and tour delivery Monitor feedback from visitors and guides to enhance to the overall experience Offer specialist tours on request Volunteer Management Manage volunteer engagement across the attraction, ensuring volunteers are welcomed, valued, and effectively integrated into the attraction Carry out recruitment, induction and training of volunteers Develop and maintain a positive and inclusive volunteer culture, recognising contributions and supporting development Ensure volunteers are briefed on health, safety and safeguarding procedures Maintain volunteer records and ensure effective communication with all volunteer groups Gardens Management Line manage the Garden Manager to ensure high standards of horticultural presentation and maintenance in the Walled Garden Work with the Heritage Manager and Gardens Manager in the reinstatement to the Victorian Walled Garden into the attraction Support the planning and delivery of seasonal displays, planting scheme and garden interpretation Coordinate gardens operations with events and visitor programming to maximise the visitor experience Ensure the gardens are maintained safely and and sustainably, with due care for heritage and biodiversity Visitor Services Management Line manage the Visitor Services Manager to ensure the team delivers a warm, informed and professional welcome to all the visitors Oversee ticketing, point of sale systems and visitor support Monitor customer service standards, visitor feedback and operational efficiency Support the development of the retail offer and other income-generating opportunities Oversee education and group bookings against target Financial and Administrative Responsibilities Contribute to budget planning, cost control and income monitoring Ensure efficient scheduling and resource allocation to meet operational targets Contribute to reporting on visitor numbers, feedback and operational performance Person Specification Essential Proven experience in attraction or visitor services management within a heritage, museum, tourism or leisure attraction Strong team management skills, with experience managing staff and/or volunteers Excellent communication and interpersonal skills Sound understanding of visitor experience principles and customer service excellence Knowledge of health and safety, safeguarding and risk management in public facing environment Ability to work flexibility including weeks and evenings Desirable Experience working within a heritage or historic house setting Knowledge of horticultural or grounds management First Aid Experience in commercial operations or volunteer engagement Equality, Diversity and Inclusion Policy Powderham is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. Powderham in providing goods and/or services and/or facilities is also committed against unlawful discrimination of customers or the public. Our full EDI policy is available on request. Application Process To apply, please submit a CV. All applications should be submitted through our vacancy page by 16th February 2026. You may have experience in the following: Visitor Attraction Manager, Leisure Attraction Manager, Tourist Attraction Manager, etc. REF-226 477 TPBN1_UKTJ

A global talent network is seeking an experienced SEO Specialist to drive organic growth and improve conversion efficiency.In this remote role, you will collaborate with cross-functional teams to enhance Toptal's online presence.Ideal candidates have a Bachelor's in Marketing or a related field, wit

Owning end-to-end demand generation campaigns across email, paid media, webinars and account-based marketing (ABM). Developing and executing targeted ABM programmes for high-value accounts. Managing external agencies and partners to ensure high-quality delivery and performance.