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Regional Maintenance Technician Permanent Based in Exeter covering 13 shops across Devon & Cornwall - Van provided We are looking for a Regional Maintenance Technician to join our friendly and dynamic team here at Waterstones. You will be covering our shops across Devon and Cornwall so you will ideally be based centrally in this area (Exeter or surrounding area is ideal) You will be responsible for reporting, managing and overseeing all maintenance and compliance testing for the bookshops in your area, with the support of the Area Maintenance Manager and approved sub-contractor list and a central head office team. There may be a requirement to work away from home on occasion. You will ideally be an experience general builder with some basic electrical skills and good plumbing and carpentry experience. Full training will be provided on fire extinguisher testing. What you will be doing • Provide general maintenance for the bookshops in the Devon and Cornwall area., • Work closely with shop teams to identify maintenance issues, log jobs with the Service Desk and Computer Aided Facilities Management (CAFM) system., • Complete monthly compliance Planned Preventative Maintenance (PPM) and reactive tasks based on competence and skillset, drawing on sub-contractor support where appropriate., • Reporting on performance of sub-contracted works., • Ensure that all instructions and records are completed and returned to the Service Desk, and all Compliance Certificates returned to AMM / Site Log Book records are updated and maintained all in accordance with standard company practices., • Manage a ‘live’ reactive job list for each store, ensuring all jobs are completed within agreed timescales., • Audit the stores on a regular basis to ensure all compliance testing and Planned Preventative Maintenance (PPM) visits are up to date, identifying any reactive tasks that need attending to., • Ensure all maintenance consumables are available and arrange replenishment when required to ensure agreed stock levels are maintained., • Ensure that an accurate Site Logbook record of all works remains on site/CAFM System for the store/line managers information and approval., • Undertake on-site diagnostic analysis and report on what further resource may be required., • Undertake a visual condition inspection of all installed equipment / assets and building fabric and report on any items that may jeopardise reliability., • Carry out general maintenance, good housekeeping practices to ensure that the life expectancy of all installed equipment is maximised., • Participate in Health & Safety Codes of safe working and other environmental issues to ensure total compliance with Waterstones Health, Safety and Environmental Policy. Report any omissions or risks that might compromise a safe working environment., • Attend to all reasonable emergency call-out requests as speedily as possible and maintain good communications with the store and Service Desk with the progress of all outstanding works., • Make recommendations to the Area Maintenance Manager on matters concerning continuous improvement and “adding value” that may improve the productivity, costs, quality of service delivery etc., • Communicate with the Retail Team regularly about ongoing issues and projects., • Work on individual and company lead projects for stores in own area and teams’ area. (May be required to stay away on occasion)., • Support the Senior Regional Maintenance Technician. What we need from you • Multi skilled technician with a broad skill base – including basic level of electrical knowledge., • Experience working on other Facilities Management contracts., • Previous experience working within a retail environment preferred and working around food areas., • Plumbing and Carpentry skills., • Good working knowledge of H&S., • Pasma (Not essential as training will be provided after probationary period), • Fire extinguisher servicing (Not essential as training will be provided after probationary period), • Fire alarms and emergency lighting testing/servicing., • A good understand of building maintenance and statutory testing regimes., • Reasonable level of IT knowledge, emails, excel, and word documents. Person Profile • Comfortable working independently and as part of a team, • Ability to juggle conflicting priorities, • Ability to explain complex issues and technical concepts to non-technical audiences, • Confident with problem solving – often thinking outside of the box to solve problems, • Calm and professional approach, • Friendly and approachable nature with great communication skills, • Good time management skills, • Ability to work from instruction and make decisions as needed with minimal supervision Why work for Waterstones At Waterstones, everything we do is about our customers, and we work hard to provide them with the best possible shopping experience, one that will make them want to visit time and time again. We strive to consistently deliver fantastic customer service, whether recommending a book or a gift, keeping our shops beautifully stocked, helping out in our lovely Café W’s, or keeping the wheels turning efficiently behind the scenes. Working with us, you will get to use your expertise and enthusiasm to bring to our customers the irreplaceable pleasures of a good bookshop (including a virtual one). In return, you will be working in a role that can make a real difference to Waterstones, work in a friendly and dynamic team and get to benefit from our excellent discount in shops and waterstones.com. If you have the relevant essential experience and you are interested, we would love to hear from you.

Job Title: Call Centre Advisor.Location: Exeter Head Office - Full Time.Hours: 40 hours Monday-Friday + Saturday and Sunday shift rota.Funded Summer and Christmas events.You will be a valued member of a team, providing support through a variety of communications, accurate recording of data and vario

Job Title: Call Centre Advisor.Location: Exeter Head Office - Full Time.Hours: 40 hours Monday-Friday + Saturday shift rota.Funded Summer and Christmas events.You will be a valued member of a team, providing support through a variety of communications, accurate recording of data and various tasks th

Job Title: Call Centre Advisor.Location: Exeter Head Office - Full Time.Hours: 40 hours Monday-Friday + Saturday shift rota.Funded Summer and Christmas events.You will be a valued member of a team, providing support through a variety of communications, accurate recording of data and various tasks th

£32,000 - £38,500 dependent on experience Marketing Lead (Travel) £32,000 - £38,500 per annum dependent on experience Permanent Folkestone Hybrid As part of the Travel Marketing team this role will support the Marketing Manager for Titan Travel, and the wider Travel marketing team deliver the Marketing Communications plan effectively across multiple channels to meet the businesses demand and sales targets. You will support Titan, and Saga’s wider Travel Business by orchestrating the planning and delivery of cross-channel marketing campaigns in line with the business targets. You’ll drive continued improvement in ways of working and optimisation of marketing collateral and messaging to align with marketing strategies. This role would suit an experienced marketer, offering the opportunity to join a high-performing and experienced marketing team. Titan Travel is a brand owned and operated by Saga Travel Group (UK) Limited, effectively making them sister brands. Saga acquired Titan Travel in 2009, and while they are now part of the same group, Titan Travel continues to operate as a separate, though integrated, entity within the Saga Travel business. This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function. Role Responsibility As our new Marketing Lead you will be responsible for developing campaign activity across the annual plan, ensuring messaging and creative highlights our key brand differentiators to customers against our competitors. Your responsibilities, will include: • Working with the Titan Marketing Manager and Head of Travel Marketing in the development of the annual marketing plan for Titan Touring., • Facilitating and orchestrating the successful application of the Campaign Delivery Process to plan, shape, create and deliver best in class marketing communications cross-channel in an organised, timely and effective manner., • Leading the coordination of relevant stakeholders across Marketing, CRM, Digital & Trade teams, including running marketing planning and delivery meetings to provide ongoing clarity on roles, actions, timelines and dependencies., • Working with the wider marketing team to plan and execute a fit for purpose content strategy through all channels to inspire, entertain, educate and convince key target cohorts to choose Titan., • Proactively collaborating with CRM, Digital & Trade teams to design and create seamless customer journeys and content throughout campaigns to ensure customers have the best experience., • Supporting the CRM and Digital teams with continued and extended Test & Learn application across all activity, adopting best practice., • Working with the CRM, Digital and external Media teams to ensure all activity is tracked, reported on and collated into a single view of the Campaign results, to monitor efficiency and effectiveness., • Campaign briefing and creative sign off including main campaigns x4 times a year., • Working alongside the CRM team on email creative and proposition, to ensure consistency and brand alignment., • Work with the insight team to test creative and messaging to different customer cohorts to keep communications fresh and relevant., • Explore new partnership opportunities and help to manage the agency relationships, sharing content across all channels and managing the promotional plan It is essential you have experience in a large consumer facing organisation and having worked within the travel industry would be advantageous. Experience required includes: • Project management and strong communication skills with the ability to bring teams together to meet goals, • Used to working as a team and building solid working relationships across the marketing team and with external agencies/partners, • Self-starter mindset, with the ability to create solutions rather than wait for a brief., • Experience in omni-channel planning and delivery to deadlines, • Knowledge of the industry’s latest trends with proven experience in applying insights to improve business performance., • Strong commercial awareness, • Strong growth and performance mentality, innovating and exploring new opportunities beyond the default approach, • Proven ability to plan and deliver strategic revenue-generating marketing projects across both offline and online channels, • Naturally curious and enjoys working with data and insight to inform decisions and shape activity Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3391

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