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Senior Hub Supervisor – Devon & Cornwall Hours: 37.5 hours per week (Monday to Friday, with rota’d evening shifts and occasional weekends) Terms: Permanent, 25 days holiday pa (pro rata, exc. Bank Holidays), 5% pension contribution Location: Sisna Park, Plymouth PL6 About FareShare South West FareShare South West (FSSW) joins the dots between food waste and hunger, empowering communities to turn an environmental problem into lasting social good. We rescue tonnes of quality surplus food from the industry and share it with charities and schools to bring health, dignity, and routes out of poverty for people across the South West. Our supportive volunteering and employability programmes offer local people the opportunity to thrive. By joining us, you will be part of an inclusive, friendly team in a small but fast-growing charity that helps fight the injustice of who gets to afford a healthy diet. FareShare South West is an independent local charity, working in partnership with FareShare UK. By being part of the national FareShare network, we can help rescue more food. By being small and independent, we can remain close to our local partners and people and continuously adapt to meet the needs of local communities. The member charities we share food with transform lives, using food to connect people with other support and routes out of poverty, including children and families, people on low incomes, homeless people, refugees, domestic abuse survivors, people in recovery, older people, and many others. Purpose of the Role To support the efficient and safe running of FareShare South West’s Hub operations, ensuring high standards of stock handling, health & safety (H&S), and food compliance. The Senior Hub Supervisor plays a key role in overseeing goods in, supporting volunteers, the FareChance employability participants and volunteers in their operational tasks, and ensuring overall smooth day-to-day operations. The role also includes deputising for the Hub Manager when required. Key Responsibilities 1. Hub Management • Work with the Hub Manager to ensure smooth running of food intake, storage, and distribution., • Ensure daily team briefings, safety updates, and essential information are communicated clearly to the hub operations team, as directed by the Hub Manager, • Liaise with food industry representatives, FareShare UK (FSUK), distribution companies and hauliers., • Support the Hub Manager in coordinating and maintaining the fleet of vans and equipment, including weekly vehicle checks and basic maintenance duties (e.g. tyre pressures, topping up vehicle fluids)., • Support audit readiness by ensuring daily records, procedures, and documentation are completed accurately and consistently, • Collaborate with the hub operations team to reduce waste and maximise distribution of surplus food to Community Food Members (CFMs)., • Report operational improvements to the Hub Manager and support the implementation of agreed changes., • Deputise for the Hub Manager during absence by:, • Coordinating daily activities and overseeing the hub operations team., • Leading on-site health & safety and supporting team wellbeing., • Liaising with the Head of Food and Logistics to support food intake and logistics., • Working with the Volunteer Coordinator to ensure shift cover and resolve shortfalls., • Escalating and reporting issues to the Head of Operations. 1. Volunteer Management • Under the direction of the Hub Manager, delegate operational tasks to volunteers and supervise their work., • Ensure volunteers are supported and trained in their specific roles and can develop., • Support volunteer health, safety and welfare during shifts., • Coordinate delivery of corporate volunteering days with support from the wider FSSW team., • Register and onboard new drivers, including delivering volunteer and staff driving assessments and inductions, a directed by the Hub Manager. FareChance Employability Programme • Support the Hub Manager in the operational delivery of the FareChance programme by overseeing and supervising participants during operations tasks, ensuring they are actively engaged and contributing to the hub operations team., • Work with the Hub Manager to ensure FareChance participants are effectively trained, supported, and equipped to carry out their allocated duties, with opportunities to build confidence and develop relevant skills, with support from the volunteer and employability teams and Hub Manager., • Foster a positive and inclusive environment that supports the health, safety and wellbeing of FareChance participants and enables them to thrive., • Provide hands-on mentorship and act as a positive role model during day-to-day operations, supporting participants to build experience and confidence., • Undertake relevant training to strengthen your ability to support FareChance participants and the wider volunteer team, including safeguarding, inclusive practice, mental health awareness and coaching approaches., • Collaborate with the hub operations, volunteer and employability teams to ensure effective communication around support needs and progress. 1. Goods In and Storage • Lead on the Goods In process:, • Train and support hub operations staff in correct goods in procedures., • Coordinate and delegate daily goods in activities., • Maintain accurate paperwork and use of relevant IT/systems., • Develop and implement process improvements and share best practice across sites., • Coordinate delivery yard activities, including CFM collections., • Manage stock storage:, • Lead on stock rotation and promote best practice., • Support the Hub Manager with maintaining accurate digital stock records, participating in regular stock checks and assisting with investigation of discrepancies in collaboration with the food and compliance teams. 1. Compliance and Health & Safety • Work in accordance with FareShare’s HACCP Food Safety Manual., • Support compliance with all relevant food hygiene, H&S, and other operational standards., • Ensure the Hub adheres to the FSSW Warehouse Manual and FareShare procedures., • Monitor the condition of Hub premises and equipment and report any maintenance, repair, or safety concerns to the Hub Manager promptly, • Undertake relevant training in food hygiene and H&S. 1. General • Respond to enquiries and communications via phone, email, in person, or internal systems., • Engage positively with visitors to the Hub., • Support FSSW events as required., • Carry out any other duties in support of the role’s purpose., • Maintain high standards of customer care and conduct., • Support the security of the Hub and all assets, including food. Person Specification Essential • Experience working in a warehouse, logistics, or food distribution environment., • Good working knowledge of H&S and/or food safety standards in operational settings and confident in working with clear procedures., • Experience supporting or supervising others in a structured or task-based environment, leading by example and modelling safe, inclusive working practices, • Strong organisational skills and attention to detail., • Confident using digital tools such as stock control systems, Microsoft Teams, email, or shared files., • Clear verbal and written communication skills., • Able to manage time, delegate tasks, and respond calmly to unexpected changes or pressures., • Positive and practical approach to problem-solving, with a willingness to take responsibility and show initiative., • Full UK driving license., • Forklift truck operator’s qualification (or willing to train as an essential part of the role). Desirable • Understanding of the voluntary, food, or charity sectors., • Experience working alongside or supporting volunteers., • Food Hygiene or Health & Safety qualifications (Level 2 or above)., • Experience supporting change or improvement projects. Additional Information • Role may involve some manual handling; training will be provided., • Enhanced DBS check required.

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Join our Communities Team at L&Q: • We are looking for two engaging, personable, and resilient new Communities Coordinators to join our busy site-based team on two remedial works projects in Winsford and Delamere., • The role will work with our Communities Manager on site to manage communications with residents to resolve complex and multifaceted issues on the developments., • The role sits in our Property and Investment division and works with the wider Communities team that support remedial and regeneration projects in London and the Northwest of England. If this sounds like you, we would love for you to apply! Your impact in the role: • Day-to-day responsibilities include acting as the central point of contact between residents and stakeholders and the project team, answering individual enquiries, managing the email inboxes, booking appointments, responding to resident complaints and MP enquiries, and attending site-based meetings., • With previous relevant experience within the housing or construction sector, you will use your skills to liaise and support residents, acting as the link between them and the project and site teams carrying out remedial works, ensuring that residents are made aware of scope of works and timescales., • You may have to explain and agree temporary rehousing options where work cannot be carried out with residents in their homes. This may also involve undertaking home surveys to identify the needs of vulnerable residents., • Occasional work outside of normal working hours will be required for events, evening meetings and early works on site., • There will also be regular travel to our head office in London for team meetings and training. What you'll bring: • High quality customer service and interaction skills., • Relevant resident liaison, housing, or customer service experience, • Strong written and verbal communication, • Ability to deal with challenging conversations and efficiently manage complaints at all levels, • Ability to influence and communicate with stakeholders We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us! #TJ JBRP1_UKTJ

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