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Job Ref: 13565 Branch: Apex City of Bath Hotel Location: Apex City of Bath Hotel, Bath Salary/Benefits: Competitive salary and excellent company benefits and perks Contract type: Permanent Hours: Full Time Shift pattern: Mixed shift pattern including weekends Hours per week: 40 Posted date: 16/09/2026 Closing date: 28/10/2026 Why Join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Kitchen Porter in Edinburgh. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. Role Overview As part of the senior leadership team, this highly visible role will be responsible for overseeing and coordinating the customer journey from arrival through departure, and all in stay requirements. You will contribute to maximising Room, F&B and Other Revenue streams through effective upselling, cross selling, and Room Inventory Management. Striving for excellence, you and your team will at all times ensure me work in line with our Brand Standards. In addition to Building, leading and managing high-performing team, you will foster a spirit of team-work and collaboration, working closely with Housekeeping, Maintenance, F&B, and all our Support functions. Encouraging a multi-skilled team, you will ensure your team are willing and able to step in and support any department in the Hotel, during a time of need. This role will include operational coverage across a seven-day senior Management Rota. Although you will be a Head of Department and trusted with creating your own Rotas, you will be required, in the best interests of leading and training your team, to cover mainly day shifts, but also some Late shifts, and the odd Night Shift (Night shift on a rare occasion) and as required, as a means to provide presence, support, training, and developing of our People, and Standards across each area in your Department. Whilst based at a set Home location, we do operate within the Region of Apex, England Hotels and on the rare occasion, you may be requested travel and support at one of our sister properties, or Scottish properties, as required. Main Responsibilities: • Develop and implement departmental strategies that enhance guest experience and service delivery, • Lead, coach and develop a multi-skilled Front Office team, creating succession plans and supporting cross-department collaboration, • Maintain a high-profile presence during peak guest demand periods, delivering a seamless lobby and arrival experience, • Deliver monthly Net Promoter Score (NPS) and Guest Review Index arrival, in-stay and departure targets, • Take ownership of guest feedback and complaint resolution, ensuring timely and effective outcomes, • Drive personalisation through guest preference profiling and ownership of customer data within the PMS, • Create, manage and deliver departmental budgets while controlling labour costs in line with revenue performance, • Deliver upselling and cross-selling initiatives that maximise room, F&B and ancillary revenue opportunities, • Host weekly and monthly strategy meetings with operational teams and the General Manager, reviewing key metrics and performance indicators, • Conduct daily and weekly payroll cost analysis against forecasted and actual occupancy to ensure optimal performance, • Own departmental brand standards, ensuring audit results are in line with targets and company expectations, • Oversee compliance training, Health & Safety and legislative requirements within the department, • Maintain emergency response readiness and support hotel-wide compliance standards, • Provide occasional late and night shift coverage to support operational needs, training and team development About you We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have: • Customer-centric with a clear focus on enhancing the guest journey, • A clear and influential communicator with the ability to engage across all levels, • The ability to adapt and drive continuous improvement and transformational change, • A talent for identifying and managing resources to achieve targets, • A strong understanding of Health & Safety requirements, • A coaching, supporting and challenging leadership style that drives performance, • Commercial awareness with the ability to analyse performance, control costs and identify revenue opportunities You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 35 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication app, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working, • Access to an external Employee Assistance Programme, • Financial Wellbeing App Following your first successful 3 months, you will receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship. If you are interested, click apply. We look forward to hearing from you! About City of Bath Hotel Apex City of Bath Hotel joins our other nine city centre hotels in the UK. This four-star hotel in Bath is centrally located in the historic UNESCO world heritage city and will offer unique style, comfort and exceptional service. Located just moments from the famous Roman Baths, tourist attractions and convenient transport links, Apex City of Bath Hotel offers the perfect stay for city breaks, family holidays and business travellers.

Job Ref: 13442 Branch: Apex City of Bath Hotel Location: Apex City of Bath Hotel, Bath Salary/Benefits: £16.75 per hour plus excellent company benefits & perks Contract type: Permanent Hours: Full Time Shift pattern: 6:15 - 14:45 / 14:00 - 22:30 Hours per week: 40 Posted date: 11/08/2026 Closing date: 22/09/2026 Why Join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Junior Sous Chef in Bath. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. Role Overview: This is a great time to join our team as a Junior Sous Chef you will assist in spearheading the culinary experience and assist in driving our approach in delivering a high-quality food offering. You will be results driven and you will assist the Head Chef work closely with our supply chain partners, in house centralised services, and on property kitchen and front of teams to continue developing, researching, and implementing appropriate efficiency and quality changes across all outlets. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share. Main Responsibilities • Assist in the Management of all food and sundry costs through rigorous stock control measures, • Analyse, and present monthly profit and loss commentaries with follow on corrective activity as directed by the Head Chef, • Assist with Daily / weekly payroll and food cost analysis in accordance with forecasted and materialised revenue levels to ensure optimal performance with overspend corrected within the same trading period and as directed by the Head Chef, • Assist the Head Chef in developing a multi skilled culinary team that delivers cluster payroll flexibility with minimal tiers., • To be highly visible at key service periods focusing attention to detail on culinary delivery, • Maintain team focus on 'the Customer's need' with service personalisation About you: We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have: • Clear and influencing communicator with the ability to interact across all levels, • Possess a sales and profit driven mentality, • Assists in Building and developing a guest centric team culture, • Ability to Identify and manage best resources to assist in achieving targets, • Food Safety Management and Professional Cookery qualification at level 2 or above, • Coaching, supporting, challenging mentality that delivers operational results, • Creates an open environment You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship. If you are interested, click apply. We look forward to hearing from you! About City of Bath Hotel Apex City of Bath Hotel joins our other nine city centre hotels in the UK. This four-star hotel in Bath is centrally located in the historic UNESCO world heritage city and will offer unique style, comfort and exceptional service. Located just moments from the famous Roman Baths, tourist attractions and convenient transport links, Apex City of Bath Hotel offers the perfect stay for city breaks, family holidays and business travellers.

Job Ref: 13473 Branch: Apex City of Bath Hotel Location: Apex City of Bath Hotel, Bath Salary/Benefits: £15.10 per hour and excellent company benefits and perks Contract type: Permanent Hours: Full Time Shift pattern: 4 on 4 off pattern - 08:00-20:00 Hours per week: 40.25 Posted date: 21/08/2026 Closing date: 02/10/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Duty Manager in Bath. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 20.5 days holiday based on 4 on 4 off shift pattern, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Role Overview: As Duty Manager you will be responsible for ensuring the team delivers an effective and enjoyable experience to all guests. You will assist in leading the reception team to deliver high levels of quality and act as the main point of contact for all hotel emergencies. Working collaboratively across all hotel departments, you will ensure the seamless delivery of services throughout the guest journey while maintaining a visible leadership presence across the hotel. You will also support the training and development of colleagues, helping to drive service standards and create memorable guest experiences. Your responsibilities will include: • Be present in lobby and reception during peak times and support your team, • Promote selling culture amongst the FO team, review results daily, • Lead reception team and porters to deliver exceptional arrival and departure experience, complete regular quality checks, • Monitor and maintain safe and secure working environment for all hotel colleagues and guests, resolve and report any issues, • Act on all guest feedback, positive and negative. Respond to Guest reviews and update guest profiles accordingly., • Ensure all pre- and post stay communication is sent to applicable guests, • Ensure compliance with all Apex financial, privacy, data security and H&S procedures, • Maintain correct records & communications so they can be tracked effectively, • Proactively manage poor performance and act as a role model for your team, • Liase with Housekeeping management on daily basis to ensure outstanding guest experience, • Plan and communicate VIP arrivals to hotel team, • Walk about of the property and picking up on details which require attention as well as Health & Safety matters which need action., • Support other operational departments during peak periods to ensure service excellence is maintained across the hotel., • Lead effective shift handovers and team briefings to ensure clear communication across departments., • Support the onboarding, training and ongoing development of team members to ensure they are fully equipped to deliver exceptional guest experiences., • Maintain brand standards throughout public areas of the hotel and proactively identify opportunities for improvement., • Anticipate guest needs and take proactive action to exceed expectations wherever possible. About You: As a Duty Manager, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps make Apex who we are. You will be a confident and approachable leader who enjoys developing others and working collaboratively with colleagues across the hotel. You will have a genuine passion for delivering exceptional guest experiences, take ownership of challenges, and remain calm and professional when dealing with operational issues or emergencies. On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Duty Manager. With this in mind, we are looking for a Duty Manager who: • Can deliver excellent standards, • Uses initiative, • Is self-aware and able to evaluate their own work, • Has a customer service attitude, • Has the ability to multi-task and provides excellent attention to detail, • Holds a genuine desire to provide a Warmer Welcome to our guests, • Already has hotel front office experience or has worked at a supervisory or management level, • Has the ability to coach, support and develop others., • Works collaboratively across departments to deliver seamless service., • Is proactive, organised and takes ownership of their responsibilities., • Can confidently manage guest concerns, operational challenges and emergency situations when required. This is an exciting opportunity to play a key role in the day-to-day operation of the hotel, supporting both guest satisfaction and colleague development. Through visible leadership, operational excellence and a passion for hospitality, you'll help create the warm, memorable experiences that define Apex Hotels. Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. About City of Bath Hotel Apex City of Bath Hotel joins our other nine city centre hotels in the UK. This four-star hotel in Bath is centrally located in the historic UNESCO world heritage city and will offer unique style, comfort and exceptional service. Located just moments from the famous Roman Baths, tourist attractions and convenient transport links, Apex City of Bath Hotel offers the perfect stay for city breaks, family holidays and business travellers.