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Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Assisted Customer Experience team, you'll play a key role in helping Sky deeply understand our customers and the people who support them. You'll lead research initiatives within Agile teams and collaborate across Sky to shape the transformation of digital tools and journeys used by our Contact Centre advisors, Engineers, and Retail colleagues. Your work will directly inform the design of intuitive, effective experiences that empower our frontline teams to deliver exceptional service. You'll champion user needs, uncover insights through qualitative and quantitative research, and help build a thriving research culture across the organisation. This role sits within the Customer Experience Centre of Excellence, supporting CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time callers to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do: • Lead across a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels., • Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys., • Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes., • Shape research practices and operations, promoting the value of user research across the organisation, • Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability., • Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring:, • Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications., • Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques., • Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms., • Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas:, • People - Helping develop high-performing teams., • Process - Applying scalable UCD methods that drive measurable outcomes., • Position - Influencing strategy and embedding design across an organisation., • Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: • Livingston, • Osterley Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Job Title: Filed Engineer/ Desktop Support Engineer Location: Edinburgh and Surrounding Areas Employment Type: Full-Time Salary up to £27k+ £4000 shift allowance + fuel card + van + Strong Benefits Role Purpose: We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we’d love to hear from you. To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role. Key responsibilities: • Will be required to undertake advanced diagnostics, repair, and replace PC’s, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals., • Complete customer rebuilds and configuration to desk, • Assist other engineers in the delivery of service to our customers., • Cover site roles where required due to planned or un-planned absence., • Achieve the dynamic KPI targets set for your role., • Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements., • Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation., • Will be able to carry out IMAC projects with little supervision and lead as and when required., • Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard., • Carry out any other reasonable request from your line management., • Participate in 24/7 coverage via a rota system., • Work a certain amount of overtime when required to do so., • Practice ‘Quick Win’ processes., • Act as a mentor to other engineers when required., • Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace, • Will maintain company assets to keep them in good working order and good general condition., • Be familiar with customer policies and processes where applicable. Skills and experience: • Must always be professional and presentable., • Must have a full UK driving licence., • Must have excellent customer facing skills., • Will be required to be self-motivated with good organisational skills, and can work unsupervised., • Must possess or can obtain relevant technical certifications., • Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience., • Must possess the ability to work at height and undertake varied manual handling activities., • Will display positive behaviours which support team productivity., • Must have a high standard of communication and inter-personal skills to support colleagues and team members. Why Join Us? • Work with a supportive and skilled team across diverse client environments., • Gain exposure to a wide range of technologies and industries., • Opportunities for professional development and certification., • Be part of a company that values innovation, reliability, and customer satisfaction.

Were working with a fast-growing, forward-thinking tech company thats transforming how software powers the space industry.Theyre on the lookout for a customer facing Project Manager to lead commercial projects.As a member of the Service Engineering team your responsibilities would be:.Develop and ma

Ensure compliance with company policies, health & safety, and retail l. Manage the daily operations of the retail Kiosks to ensure smooth and efficient running. Lead, motivate, and develop the retail team to deliver exceptional customer service.

Were working with a fast-growing, forward-thinking tech company thats transforming how software powers the space industry.Theyre on the lookout for a customer facing Project Manager to lead commercial projects.As a member of the Service Engineering team your responsibilities would be:.Develop and ma

A leading retail company in Edinburgh is seeking an inspiring Retail Store Manager to lead a motivated team in delivering exceptional customer service. As the Retail Store Manager, you will coach your team, maintain high showroom standards, and drive performance improvements. The role requires stron

A community-focused retailer in Edinburgh seeks a Branch Supervisor to ensure outstanding store standards and excellent customer service. Previous retail experience is a plus, but strong customer service skills are essential. You will lead the team, handle daily operations, and motivate staff while

As Head of Supplier & Service Excellence, you will be responsible for ensuring the smooth and efficient operation of our payment platforms, driving service excellence, and maintaining high levels of customer satisfaction. You will lead a team of service delivery professionals, collaborating closely

As Head of Service Delivery, you will be responsible for ensuring the smooth and efficient operation of our payment platforms, driving service excellence, and maintaining high levels of customer satisfaction. You will lead a team of service delivery professionals, collaborating closely with product,

Leonardo’s Customer Support and Service Solutions (CS3) Line of Business (LoB) seeks a Commercial Manager to lead the commercial delivery of support arrangements for current and future UK Combat Air platforms. Provide commercial advice, guidance, coaching and mentoring of team members, including t

Leonardo's Customer Support and Service Solutions (CS3) Line of Business (LoB) is looking for an experienced Commercial Manager to join our team and lead the commercial delivery of the support arrangements for the present and future UK Combat Air platforms.It is an exciting time to join the team, an

A global travel technology company is seeking an Online Customer Service Manager to enhance operations and ensure exceptional user satisfaction.You will lead a team, track KPIs, and collaborate across departments to improve product offerings.The ideal candidate should have proven experience in custo

Join Our Client as a Customer Service Team Leader! Are you a passionate leader with a knack for customer service? Do you thrive in a dynamic environment where your skills can make a real difference? If so, we have the perfect opportunity for you! Position: Customer Service Team Leader Contract Ty

A leading retail cooperative in Bonnyrigg seeks a Customer Team Member to provide exceptional service and support in a variety of tasks, including in-store bakery duties.

A leading restaurant group in the UK is looking for an experienced Restaurant Manager to oversee operations and lead a dynamic team. In this full-time role, you will engage with guests and team members, ensuring a high-energy environment and exceptional service.

The role emphasizes leadership in guest experience, operational excellence, and team development. The ideal candidate is a resilient leader with a proven track record in high-volume hospitality. This position offers industry-leading pay, advancement opportunities, and a supportive work environment t

A leading investment firm in Edinburgh seeks a Contact Centre Team Leader to inspire and guide their team in delivering exceptional customer service. Responsibilities include mentoring staff and continuously improving service standards. Ideal candidates should have contact centre leadership experien

The role emphasizes leadership in guest experience, operational excellence, and team development. The ideal candidate is a resilient leader with a proven track record in high-volume hospitality. This position offers industry-leading pay, advancement opportunities, and a supportive work environment t

A popular food retailer in the United Kingdom is seeking a Shop Supervisor who will lead a team in delivering exceptional customer service and maintaining high shop standards. Interested candidates with supervisory experience in a customer-focused setting are encouraged to apply.

A leading Wealth & Investments group in Edinburgh is seeking a Customer Operations Team Manager. This role involves leading a contact centre team, enhancing service quality, and driving performance metrics. Ideal candidates should have extensive experience in contact centre operations and a strong p

Freelance Customer Service Team Lead – DTC E-Commerce (English). You’ll be the go-to person for day-to-day operations, ensuring our customers receive exceptional service while helping the team work smarter, not harder. Customer-first mindset with the ability to coach others to deliver great serv

The role of Service Team Lead is an integral part of the leadership team in our market‑leading Ground and Water team, shaping and influencing the direction and growth of the team alongside specialist team leaders. Driving sustainable growth of the team, by overseeing the strengthening of the proje

If you have a passion for delivering excellent customer service along with good banking knowledge, we'd like to hear from you. We'll look to you to deliver an exceptional experience to our customers who use our mobile branch banking services. We'll also be looking to you to follow safe and secure mo

A leading restaurant group in the UK is looking for an experienced Restaurant Manager to oversee operations and lead a dynamic team. In this full-time role, you will engage with guests and team members, ensuring a high-energy environment and exceptional service.

A leading engineering firm in the UK is seeking a Service Team Lead for its Hydrogeology team. You will oversee project delivery while fostering a positive team culture and ensuring the professional growth of team members. The role requires strong leadership, people management skills, and business d

Divide time between customers and the team, developing relationships with customers and highlighting Skipton Building Society products and services through face to face, over the phone, and by video. The role of Customer Service Lead is a permanent position working 36 hours per week across Monday to

Lead and coach a team of Customer Experience Specialists to ensure consistent performance, accuracy, and customer satisfaction. We’re looking for an experienced and motivated Customer Experience Team Lead to oversee a team of specialists responsible for new claim intake, existing claim inquiries,

Candidates must have previous experience in a customer service environment and demonstrate strong leadership and problem-solving skills. This role involves supporting the Hotel Manager in daily operations, leading the hotel team, and ensuring excellent guest experiences.

Manage and support a team of Customer Success Managers, providing coaching, development, and day-to-day leadership. A hands-on leader who actively engages with customers and the team—this is not a passive or “wait and see” role. Your leadership will directly influence customer outcomes through

The ideal candidate will lead by example in customer service, manage costs effectively, and ensure compliance with company standards. A retail clothing company based in Edinburgh is looking for an Assistant Store Manager to support store operations, drive sales, and develop a high-performing team.

A leading retail cooperative is seeking a Customer Team Leader in Burntisland. You will deliver exceptional customer service while managing store operations and leading a team. The ideal candidate should possess strong customer care abilities, problem-solving skills, and teamwork orientation.

Act as the main point of engagement with service managers and customer stakeholders. Use reporting and performance data to identify trends and drive service improvements. Forecast resource requirements and work with technical teams to ensure the right skills are in place.

Manage and support a team of Customer Success Managers, providing coaching, development, and day‑to‑day leadership. A hands‑on leader who actively engages with customers and the team—this is not a passive or “wait and see” role. Your leadership will directly influence customer outcomes t

A leading technology services provider in Scotland is seeking a Team Leader for their Inside Sales team. The role involves managing customer experiences from pre-sales to delivery, overseeing team performance, and ensuring adherence to processes. The position is critical for enhancing customer satis

Payments are made in instalments and subject to minimum service levels (detailed in T&Cs upon joining).

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:. Employee of the Month' rewards and Long Service Awards'.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. You must have a natural hospitality charm and a passion for service. Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:. Employee of the Month' rewards and Long Service Awards'.

Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. You must have a natural hospitality charm and a passion for service. Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast.

As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously.

In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:. Employee of the Month' rewards and Long Service Awards'.

Willingness to work collaboratively as part of a dedicated team. Join us in creating a place that truly feels like home for our residents and our team members alike. At Caring Homes, we're not just about providing care; we're about creating a warm and welcoming home for our residents and our incredi

As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously.