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Trabajos customer service team lead en HayesCrear alertas

  • Operations Supervisor
    Operations Supervisor
    hace 4 días
    £3800–£4800 mensual
    Jornada completa
    Southall

    About J&T Express UK J&T Express is a leading global logistics and express delivery company operating across Asia, the Middle East, Latin America and Europe. As part of our continued expansion in the UK, we are looking for a detail-oriented Exception Handling Operative to join our growing operations team. Role Purpose The Operations Supervisor is responsible for overseeing the day-to-day warehouse and parcel processing activities within the hub, ensuring operational efficiency, service quality, safety compliance and team performance. The role will lead frontline operational teams, monitor performance against KPIs and support the Hub Manager in delivering a safe, productive and customer-focused operation. Key Responsibilities Operational Management • Supervise daily hub operations, including inbound, sorting, outbound and parcel handling activities., • Ensure parcels are processed accurately and within operational service level targets., • Monitor workflow and allocate resources to meet operational demand., • Support volume planning during peak and off-peak periods., • Identify operational bottlenecks and implement corrective actions. Team Management • Lead, motivate and support Team Leaders and operational employees., • Manage attendance, punctuality and workforce productivity., • Conduct team briefings and communicate operational priorities., • Provide coaching and on-the-job training to employees., • Support recruitment, onboarding and performance management activities. Performance & KPI Management • Monitor operational KPIs including:, • Throughput, • Productivity, • Scan Compliance, • Sort Accuracy, • Service Performance, • Damaged Parcels, • Exception Volumes, • Health & Safety Metrics, • Investigate performance issues and implement improvement plans., • Produce operational reports and performance updates. Quality & Compliance • Ensure compliance with all company operational procedures., • Promote and maintain a strong Health & Safety culture., • Support accident investigations and corrective actions., • Ensure operational audits and compliance checks are completed., • Monitor parcel exception handling and quality standards. Stakeholder Collaboration • Work closely with Transport, Customer Service, Quality and Administration teams., • Support communication between operational departments., • Escalate operational risks and service issues where necessary. Candidate Requirements Essential • Previous experience in logistics, parcel, warehouse or distribution operations., • Experience supervising operational teams in a fast-paced environment., • Strong leadership and people management skills., • Good problem-solving and decision-making ability., • Experience managing operational KPIs., • Good communication and organisational skills., • Ability to work under pressure and meet deadlines. Desirable • Experience within parcel delivery, courier or express logistics operations., • Knowledge of warehouse management systems and handheld scanning devices., • Health & Safety awareness within warehouse operations., • Experience leading shift operations within a distribution centre.

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  • Nail Technician
    Nail Technician
    hace 23 días
    £12.7–£14 por hora
    Jornada completa
    Ickenham

    Nail Technician – Full Time / Part Time Orane Ickenham – Luxury Nails, Lashes & Spa Location: 87 High Road, Ickenham, UB10 8LH Transport: Free parking available | Only 2 minutes' walk from West Ruislip Station About Us Orane Ickenham is a luxury beauty salon offering premium nail, lash, beauty and Japanese Head Spa services in a modern, welcoming environment. We are passionate about delivering exceptional customer experiences and maintaining the highest professional standards. As our salon continues to grow, we are looking for a talented and enthusiastic Nail Technician to join our team on either a full-time or part-time basis. Key Responsibilities You will be expected to perform a wide range of nail services to a high professional standard, including: • Acrylic nail extensions and infills, • BIAB (Builder in a Bottle) applications and maintenance, • Builder Gel extensions and overlays, • Gel polish / Shellac applications, • Nail art and bespoke nail designs, • Manicures and luxury manicure treatments, • Pedicures and luxury pedicure treatments, • Nail preparation, shaping and cuticle work, • Maintaining excellent hygiene and salon cleanliness standards, • Delivering outstanding customer service and client care, • Recommending suitable treatments and aftercare products Essential Requirements • Minimum NVQ Level 2 in Nail Services (or equivalent recognised qualification), • Proven experience performing Acrylic, BIAB and Builder Gel treatments, • Competent in manicure and pedicure services, • Strong nail art skills and attention to detail, • Excellent customer service and communication skills, • Professional appearance and positive attitude, • Reliable, punctual and team-oriented Preferred Qualifications • VTCT Level 3 Diploma in Nail Technology (preferred), • Previous experience working within a luxury salon environment, • Additional beauty qualifications would be advantageous What We Offer • Competitive salary (depending on experience), • Free on-site parking, • Excellent transport links (2-minute walk from West Ruislip Station), • Luxury salon environment with premium clientele, • Ongoing training and development opportunities, • Career progression within a growing business, • Supportive and friendly team culture, • Opportunities to learn additional services and expand your skill set Working Hours Full-Time and Part-Time positions available Flexibility to work weekends and late appointments may be required. How to Apply If you are passionate about nails, beauty and delivering exceptional client experiences, we would love to hear from you. Please send your CV, qualification details and examples of your work/Instagram portfolio to apply. Orane Ickenham

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  • Barista
    Barista
    hace 2 meses
    £12.5–£13.5 por hora
    Jornada parcial
    Hayes

    Are you a morning person with a passion for coffee? We are opening Darbar Coffee House in the heart of Hayes & Harlington, and we need a dedicated Barista to help us own the morning rush. We are seeking a friendly and efficient Barista to join our vibrant team. This role offers an opportunity to work in a dynamic environment, engaging with customers and ensuring a welcoming atmosphere. The position is paid and suitable for individuals who thrive in fast-paced settings and enjoy working with people. Suits someone who is able to work during the morning rush hour (around 6 -7 am) and those seeking part time work. Responsibilities • Taking the lead from the Head Barista to ensure smooth operations., • Prepare and serve a variety of hot and cold beverages, including coffee, tea, and specialised drinks, ensuring quality standards are met., • Operate coffee machines, grinders, blenders, and other equipment safely and efficiently., • Greet customers warmly, take their orders accurately, and process payments using the point-of-sale system., • Maintain cleanliness and organisation of the counter area, including washing utensils and cleaning equipment regularly., • Ensure food safety standards are adhered to at all times, including proper handling and storage of ingredients., • Restock supplies as needed to ensure smooth service during shifts., • Provide excellent customer service by assisting with menu recommendations and addressing customer queries promptly. Skills • Proven barista experience or familiarity with coffee preparation techniques is preferred., • Knowledge of food safety standards to ensure hygienic practices are maintained., • Experience in serving customers in a fast-paced environment with a friendly demeanour., • Ability to assist with food preparation when required, including handling snacks or light food items., • Basic maths skills for processing transactions accurately and managing card payments., • Strong time management skills to handle busy periods efficiently while maintaining quality service standards., • Excellent communication skills to engage positively with customers and team members. This role offers an engaging work environment where your enthusiasm for coffee and customer service will be valued. We welcome applicants who are organised, proactive, and eager to contribute to a welcoming café atmosphere., • Ability to cover for the Head Barista during days off and holidays.

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  • Marketing Manager
    Marketing Manager
    hace 1 mes
    £50000–£52000 anual
    Jornada completa
    Hounslow

    Job description • Applicant will be responsible to Lead and implement the company’s marketing and commercial strategy, ensuring alignment with business objectives and revenue targets., • Plan, develop, and deliver integrated marketing campaigns across various channels, including promotional activities, brand campaigns, and customer engagement initiatives to enhance visibility and market presence., • Conduct market research and commercial analysis to identify customer trends, competitor activity, and emerging opportunities within the travel and tourism sector., • Oversee the company’s marketing activities and promotional platforms to ensure consistent brand positioning and effective communication with target audiences., • Develop and implement pricing strategies, promotional offers, and travel packages in line with market demand and commercial objectives., • Build and maintain strong relationships with external partners, travel agents, suppliers, and other stakeholders to support collaborative marketing initiatives and business growth., • Identify and explore new markets, customer segments, and business development opportunities to expand the company’s reach., • Enhance customer retention strategies by analysing customer behaviour and improving service offerings and engagement approaches., • Ensure all marketing activities comply with relevant UK advertising standards, consumer protection requirements, and applicable regulatory obligations., • Work collaboratively with internal teams to ensure consistency in branding, messaging, and service delivery across all customer touchpoints.

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