Offres customer service team lead à BelfastCréer des alertes d'emploi

Service Desk Analyst - French Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. Key Responsibilities • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow, • Deliver excellent customer service and professional support, • Escalate or reassign unresolved incidents to appropriate teams, • Analyse and resolve hardware/software issues using standard tools and methods, • Document case details clearly in ServiceNow, including steps taken and customer impact, • Meet/exceed defined performance metrics including CSat and QA standards, • Continuously build knowledge of company-specific products and services, • Create/update knowledge articles to support First Call Resolution and self-service, • Participate in after-hours and on-call rotations to ensure 24/7 support coverage, • Good experience in a Service Desk or similar IT support environment, • Experience using ServiceNow ITSM workflows, • Strong customer service, listening, and communication skills, • Bilingual - English and French (required), • Detail-oriented with solid judgment and initiative, • Ability to troubleshoot and resolve technical issues independently, • Knowledge of Microsoft Office365 and standard network tools, • Ability to work remotely and as part of a team, • Degree or equivalent experience preferred, • ITIL V4 / ITSM certification preferred, • AWS and Microsoft MCSE certifications are a plus, • Proficient in Microsoft Office365

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £26,200 annual salary, • Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay, • Cut down down daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • Details, • Start date: 24th Nov 2025, • Location: Natwest. Belfast City Centre, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00, • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £26,200 annual salary, • Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay, • Cut down down daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • Details, • Start date: 24th Nov 2025, • Location: Natwest. Belfast City Centre, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00, • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

Operations Manager Our Company EOS IT Solutions is a Global Technology and Logistics company, providing Smart Workspaces, Collaboration and Business IT Support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions based on a multi-domain architecture. Our priorities include customer satisfaction, service excellence, and investing in our people and partners. Key Qualities • Managing People: Passionate leader, skilled in team development and engagement, • Managing Stakeholders: Builds trust, prioritises customer interests, • Lead IT Logistics Operations to meet KPIs and SLAs, • Oversee inbound/outbound logistics, shipping, break/fix, inventory, and e-waste, • Manage stakeholder relationships and partnerships, • Monitor systems and work queues, • Share best practices and manage team performance, • Handle hiring, training, development, and scheduling, • Implement safety protocols and manage client SLAs, • Attend client meetings and report performance data, • Supervise service areas and guide service leads, • 5+ years in IT Logistics management, • Experience with Lean methodologies and international service management, • Strong communication, problem-solving, and organisational skills, • Proficiency in Google Workspace, MS Office, ServiceNow, Jira, Tableau #IND

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? • £26,200 annual salary, • Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay, • Cut down down daily expenses - less spent on travel, lunches and workwear, • Ideal for maintaining a work life balance while still being part of a team, • Details, • Start date: Varous start dates from 5th January 2026 to 9th March 2026, • Location: Natwest. Belfast City Centre, • Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00, • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times, • You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them, • We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: • Supporting the bank’s way of working to help as many customers as possible, • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business, • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored, • Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We’re also looking for you to demonstrate: • Excellent communication skills, both verbal and written, • A background of working within a regulatory environment, • Good technology skills with the ability to use Microsoft Office, • A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. #priority

BUSINESS SOLUTIONS MANAGER MICE & GOLF Tourism continues to be one of Northern Irelands most recognisable good news stories. Tourism Northern Ireland is responsible for the development of tourism in Northern Ireland, supporting the tourism industry and for marketing the region as a tourist destination. A non-departmental public body of the Department for the Economy, the organisation works closely with other tourism bodies to help develop the visitor economy. The tourism sector in Northern Ireland continues to go from strength to strength with recent figures estimating there were 4.7 million overnight trips to the region in 2024, with an associated £1.1 billion expenditure In addition, the sector supports almost 6,000 tourism businesses as well as 70,000 jobs 70% of which are located outside of Belfast - making it one of the most geographically and socially dispersed sectors of the economy in the region. Tourists increasingly want to engage with real life experiences which give them a sense of the culture and heritage of the places they are visiting, and Northern Ireland has that in abundance. Tourism NI and the industry continue to work together towards delivering a more sustainable, productive, regionally balanced economy, which can deliver good jobs. Tourism NIs consumer brand `Embrace a Giant Spirit continues to flourish, encapsulating the spirit of the people, the warmth of the welcome and the authenticity of the visitor experience. Tourism NI is also closely involved in the tourism elements of the City and Growth Deal Programmes which will be crucial in helping to secure more spend from international visitors to the island. Golf tourism is also a key area of focus for Tourism NI. Our latest Golf Monitor research showed golf tourism reached a record value of £86.2 million in 2024 up almost 66% since 2019 when The 148th Open was held at Royal Portrush. This Championship prompted significant investment in the North Coast particularly in the accommodation sector with a number of new properties and acquisitions opening later. In July 2025, Northern Irelands world-class golf offering took centre stage once again when The 153rd Open took place at Royal Portrush. Tourism NI once again played a key role in the successful delivery of The Championship, which drew 278,000 fans and was forecast to deliver a combined economic and media benefit of £213 million across the region, with its legacy expected to be felt for years to come through associated investment. Northern Ireland continues to be a much sought after destination for the lucrative golf and luxury segments of the tourism market. With other major events on the horizon in the region, including the Fleadh Cheoil na hireann in Belfast, the future is looking bright for the tourism sector in Northern Ireland, its industry and its world-class tourism offering. BUSINESS SOLUTIONS MANAGER MICE & GOLF GENERAL RESPONSIBILITY This role contributes to the overall strategic direction of Tourism NI. The Job Holder will lead a team whose remit is to help stimulate demand in the areas of Business Events and Golf Tourism by supporting accommodation providers, visitor attractions and experience providers to become part of the itinerary for Tour Operators and Destination Management Companies (DMCs). This team will lead on supporting delivery of Tourism NIs new Business Tourism Strategy to maximise the investment in conference and meeting facilities across the country, lead on the delivery of the Golf Tourism Strategic Vision and seek to exploit the growing interest across Northern Ireland from the lucrative corporate and incentive sectors of the market. MAIN DUTIES The Job Holder will be responsible for the following areas of activity: Business Development Develop, package and promote Northern Ireland as an attractive and competitive destination to the Business Events and Golf Tourism sectors. Develop relationships with Tour Operators and Destination Management Companies (DMCs) based within the Island of Ireland and overseas to develop and co-ordinate a tailored support programme to key accounts. Develop strong working relationships with the Northern Ireland industry, providing market specific insights to both MICE (Meetings, Incentives, Conferences and Exhibitions) and golf sector suppliers. Represent and promote Northern Ireland at relevant global trade platforms and recruit appropriate members of the Northern Ireland tourism industry for trade shows and promotional stands. Develop and deliver tactical sales activity with key operators and local trade to increase the number of operators programming the Northern Ireland experience. Lead on the development, recruiting and hosting of a programme of familiarisation visits and workshops including Northern Ireland industry and ROI/Overseas Tour Operators. Develop an expert understanding of the international tour operator landscape as well as the wider tourism industries and communicate this knowledge internally and externally through marketing communications to a wide audience to aid improved competitiveness for Northern Ireland within the industry. Become a leader within Tourism NI and the MICE and golf sectors through developing an understanding of the latest sales and marketing trends, ensuring innovation and creative thinking in the delivery of marketing communications. Work with and develop strong working relationships with Tourism Ireland and Failte Ireland to identify and develop marketing opportunities for Northern Ireland's product portfolio and have consistency in approach across the tri-agency partnerships where applicable. Co-ordinate the supply of information, digital assets and promotional collateral as appropriate to Tourism Ireland, Failte Ireland and VisitBritain for inclusion within their marketing platforms ensuring profile for Northern Ireland. Provide specialist information and advice on tourism products to the industry (including toolkits, sector expertise and market specific insights). Oversee specialist print and website development. Oversee the management of stakeholders, industry partners and key client relationship. Develop and evaluate a programme of sales activity to intermediaries for example Professional Conference Organisers, Destination Management Companies, and specialist Golf Tour Operators. Provide Business and Golf Tourism development direction to the Northern Ireland Industry and guidance to the Industry Development team within Tourism NI. Co-ordinate Tourism NIs Service Level Agreements (SLAs) concerning the Conference Ambassador Programme, the Business Ambassador Programme and the Northern Ireland Conference Support Scheme. Support the Head of Business Solutions on work areas in Business Tourism and follow through on recommendations for both marketing and business development activities. Support the Head of Business Solutions to co-ordinate the relations/activities of key partners within the supply chain to ensure delivery of Business Tourism (including Conference Bureaus). Provide and promote the Business Tourism support package to Conference organisers including participation in familiarisation visits for Conference organisers and Incentive buyers etc. People & Budget Management Deliver effective leadership to create and sustain a high-performing team. Provide line management responsibility and leadership for the team by ensuring that all activities are managed in line with Tourism NIs policies, procedures, values, and behaviours. Provide direction and leadership for the team by convening regular team meetings to facilitate the communication of organisational and team issues in order to contribute to the achievement of Tourism NIs strategic targets and objectives. Take responsibility for employee development ensuring motivation, providing coaching, and ensuring efficient and effective use of people and their skills in relation to managing projects and engagement with stakeholders. Working alongside the team resolve any resource constraints or blockages with a view to finding solutions based on business priorities. Take responsibility for the management and control of workflows for employees within the team to ensure that organisational standards are met. Ensure that learning and development plans are in place and performance reviews are undertaken within the required timescales. Take the lead in the management and maintenance of the Unit budget including the MICE and golf budget lines, taking account of value for money and ensuring that resources are used effectively and in accordance with Tourism NIs financial policies and procedures. Take the lead in the development of Business Cases and completion of Post Project Evaluations in a timely manner. Ensure the administration of all payments are in accordance with Tourism NIs financial governance policies and procedures. Provide regular budget reports, as and when required, to the Head of Business Solutions. Governance and Reporting Comply with all aspects of organisational policy, programme management and promote good governance within the team. Specifically: Systematically review the status of all projects within the work area to ensure that all issues are being addressed, that status reports are submitted on time and that colleagues are briefed on key issues. Liaise with the Head of Business Solutions to clearly define all roles and responsibilities across team members and oversee the delivery of these duties. Proactively monitor the activities across the team to ensure continued alignment with Tourism NIs corporate strategy. Corporate Management Responsibility Act as the central point of contact for all matters relating to the business unit. Provide briefing material and draft responses / correspondence as and when required by Tourism NIs Executive Leadership and Senior Management Teams, the Board, the Department for the Economy, the NI Assembly, members of the tourism industry and the general public within the specified timelines and in an appropriate format. Lead on the delivery of project work within the Unit and across Tourism NI including representation at working groups and meetings. Contribute to the development of the Annual Operating Plan, the achievement of tourism targets and promote the corporate values and behaviours within the Team and across the organisation. Provide cover for management within the Division to include decision making and attending meetings in the absence of colleagues. Attend training as and when required and keep abreast of current developments in your area of work. Maintain, store, and dispose of records in accordance with Tourism NIs information governance policy. Any other duties commensurate with the grade as required by Tourism NI. This Job Description has been written at a time of organisational change and it will be subject to review and amendment as the demands of the role and the organisation evolve. The job holder is therefore required to be flexible, adaptable and aware that they may be asked to perform tasks, duties and responsibilities which are not specifically detailed in the job description, but which are commensurate with the role and/or grade appointed or present an opportunity for development. PERSON SPECIFICATION ESSENTIAL CRITERIA EDUCATION / QUALIFICATIONS & EXPERIENCE: Option 1 A relevant* sixth-level qualification (undergraduate degree) as detailed in the qualification framework (see overleaf). *A relevant qualification would include communications, marketing, public relations, or journalism for example. Other fields may be accepted where relevance to the role is clearly demonstrated. AND A minimum of 3 years experience in Business to Business (B2B) business development role with strong evidence of growing revenue, market share and profitability. OR Option 2 A minimum of 5 years experience in Business to Business (B2B) business development role with strong evidence of growing revenue, market share and profitability. ESSENTIAL CRITERIA - Personal Effectiveness The Job Holder will possess an excellent standard of: Project and budget management skills including the ability to plan, organise and manage tasks and people to ensure that tight deadlines and customer expectations are met using proven key account management, commercial and business development skills. Negotiation, influencing, interpersonal, communication and problem-solving skills including the ability to influence and build strong working relationships with multiple internal and external stakeholders. Proven ability to develop marketing strategies and plans to improve business performance. Ability to network, successfully engage and lead partners and stakeholders to a common goal. Ability to provide results focused service delivery meeting and exceeding the needs of customers. Ability to direct, lead and motivate a team to achieve high performance including contributing to strategy development and implementation. Ability to attend overseas sales and marketing platforms throughout the year. DESIRABLE CRITERIA Experience working in the golf tourism or business events sectors. Experience working in the public sector with an understanding of governance and reporting procedures. ADDITIONAL INFORMATION This is not an exhaustive list of duties and requirements. The nature of the organisation is such that it must respond to the dynamic environment in which it operates and the nature of duties, tasks, knowledge and skills required for this post will evolve and change in time. The Job Holder is expected to adapt to these changes and develop the role as a result. EQUALITY STATEMENT Tourism NI is committed to equality and will comply with the Section 75 of the Northern Ireland Act (1998) statutory duties which requires designated public authorities to have due regard to the need to promote equality of opportunity in relation to the nine equality categories and to have regard to the desirability of promoting good relations between persons of different religious belief; political opinion; and racial group. The Disability Discrimination Act (1995) Section 49A requires designated public authorities to have due regard to the need to promote positive attitudes towards disabled persons, and to the need to encourage participation by disabled persons in public life. Tourism NI is an equal opportunities employer. Secondment opportunities may be considered for temporary roles subject to agreement between Tourism NI and the candidates current employer. Qualification Framework Some roles within Tourism Northern Ireland require a specific or minimum level of education which will be stipulated in the essential criteria for the role. When stating a particular qualification level, Tourism Northern Ireland will accept those at, or equivalent to, recognised list of Qualification Levels. FOR FULL APPLICATION PACK PLEASE VISIT click Apply below. COMPLETING APPLICATIONS Those wishing to apply you should submit a completed application via the GetGot portal. by clicking Apply below no later than Monday 22nd December 2025 at 16.00 CVs will not be accepted as a substitute/supplement to the application form. Tourism NI does not accept Late Applications. It is the responsibility of candidates to ensure that their completed application is submitted prior to the closing date and time.

🚨 Now Hiring: 24/7 NOC Shift Lead – Belfast 🚨 We are seeking an experienced and proactive NOC Shift Lead to join a 24/7 operations team based in Belfast. This role is critical to ensuring the delivery of high-quality service across multiple clients, including those supporting national infrastructure. The ideal candidate will have a strong technical background, proven leadership ability, and a commitment to service excellence in a shift-based environment. 📍 Location: Belfast ⏰ Shift Pattern: 4 days on (7am–7pm), 4 days off, 4 nights on (7pm–7am), 4 days off 💼 Type: Full-time, 24/7 Operations Role Overview As a NOC Shift Lead, you will oversee the performance and coordination of the shift team, ensuring incidents are resolved efficiently and service levels are consistently met. You’ll serve as the escalation point for major incidents, provide process guidance, and drive continuous improvement across network operations. Key Responsibilities Operations Team Duties • Act as the first point of contact for customer-reported faults via phone or email., • Provide remote support, including configuration and link checks for field engineers., • Monitor network performance using SolarWinds and respond proactively to alerts., • Ensure all incidents are resolved within SLA targets and accurately documented., • Maintain clear and consistent communication with customers during fault resolution., • Escalate issues appropriately to internal and external stakeholders., • Conduct root cause analysis and contribute to ongoing service improvement. Shift Lead Responsibilities • Lead and coordinate shift team activities, including monitoring, call handling, and incident management., • Provide leadership and direction to ensure consistent, high-quality service delivery., • Manage escalations for major incidents and liaise with senior management., • Support and mentor team members to enhance technical knowledge and performance., • Oversee operational handovers and ensure all outstanding issues are clearly communicated., • Maintain system accuracy and ensure regular updates to customers., • Collaborate with third-party providers and carrier management teams to maintain service standards., • Drive process improvement initiatives and ensure SLA compliance (targeting 95%+ resolution rate). What We’re Looking For • Proven experience leading technical or NOC service teams., • Strong ability to manage incidents and coordinate with multiple stakeholders., • Experience in ITIL-driven environments with strict SLA adherence., • Excellent communication and problem-solving skills, with high attention to detail., • Capability to work effectively under pressure in a 24/7 operational setup., • Eligible for Security Clearance (SC minimum, NPPV3 preferred). Desirable Skills • Experience in high-pressure, service-critical environments., • Track record of staff training and team development., • ITIL Service Management certification. This is an excellent opportunity to take ownership of a high-impact role within a leading network operations environment. If you are passionate about leading teams, driving operational excellence, and maintaining high service standards, we’d love to connect.

Customer Success Lead - Capital Markets Clients Location: Belfast / Hybrid Type: Full-time Industry: Technology Training Are you an experienced client success professional with a passion for building strong, strategic relationships? Would you like to lead key customer engagements with global capital markets clients, helping them maximise the value of innovative technology training solutions? My client, a leader in the technology training industry, is seeking a Customer Success Lead to oversee relationships with a portfolio of high-profile financial and technology clients. This role is ideal for someone who thrives on partnership, delivery excellence, and driving measurable outcomes for clients. Role Overview As a Customer Success Lead, you'll take ownership of client success across several major accounts. You'll ensure smooth delivery of learning programmes, lead client strategy sessions, and guide internal teams to exceed client expectations. Working closely with senior stakeholders, you'll help shape the company's approach to client engagement as it continues to grow within the capital markets sector. Key Responsibilities * Act as the primary point of contact for key clients, ensuring satisfaction, engagement, and long-term retention. * Lead strategic conversations to understand client objectives and design solutions that deliver tangible business results. * Oversee delivery of training programmes, coordinating with operations, instructors, and product teams. * Manage client feedback, identify risks, and implement improvements to enhance service quality. * Spot and nurture opportunities for account growth, renewals, and cross-selling. * Mentor junior members of the Customer Success team and promote best practices across the function. * Maintain accurate reporting and CRM updates to support forecasting and performance tracking. Key Skills & Experience * 4+ years' experience in Customer Success, Account Management, or Client Delivery, ideally in technology, SaaS, or training environments. * Strong track record of managing senior client relationships within financial services or capital markets. * Excellent communication, negotiation, and stakeholder management skills. * Highly organised, proactive, and capable of managing multiple accounts simultaneously. * Skilled in client onboarding, requirements gathering, and outcome-based delivery. * Experience with CRM systems and business reporting tools. * A strategic mindset with a passion for enabling client success and continuous improvement. What's on Offer * Competitive salary and benefits package. * Opportunity to work directly with global capital markets clients. * A collaborative, growing team within an innovative technology training business. * Career progression and ongoing professional development opportunities. * Flexible hybrid or fully remote working model. If you have any further questions on the role, please feel free to reach out to Brendan McCrory directly.

Were Hiring! Depot General Manager Belfast! Drive performance. Lead great people. Shape the future of delivery. Looking for a role where you can lead a busy parcel depot, inspire a fantastic team, and make a real impact every day? As our Depot General Manager (DGM) , youll be at the heart of our operationbringing together people, performance, and great customer experience. In the role as a Depot General Manager youll lead your depot and ensure it delivers on its operational plan. That means taking ownership of performance, people, service, cost, and qualitywhile working closely with teams across the business, from Finance and HR to Hubs, Trunking, and Commercial. Youll also have full P&L accountability, so driving outstanding performance will be key. This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us! Interested? Take a look at the below to understand what you'll be doing in your role as a Depot General Manager at Evri! Setting the depot up for success by creating budgets and forecasts with your Area Manager. Delivering smooth operations , including strong BAU and peak planning to meet inbound and outbound volume demands. Controlling costs through smart resource planning, productivity management, and cost-per-unit (CPU) optimisation. Owning service performance , acting as the key contact for any escalations and ensuring we deliver brilliant service to clients, customers, and partners. Promoting quality and compliance across scanning processes, HHT usage, and all inbound/outbound activity. Keeping the depot safe and compliant , leading on H&S, risk assessments, audits, and site security. Managing Transport compliance , including O Licence standards, WTD and AWR requirements. Leading and developing your team , from recruitment and onboarding to performance, engagement, and recognition. Skills & Qualifications Full UK Driving Licence CPC National Certificate IOSH Managing Safely (or equivalent) Confident with Microsoft and MI tools Great communicationwritten and verb Strong data analysis skills Key role details Reporting to: Area Manager Direct reports: 612 managers and 55100 colleagues (depending on depot size) Key stakeholders: Operational Planning, Transport Compliance, H&S, HR/ER, Client Solutions, Hub Ops, Delivery, Finance If you're a driven leader who loves making operations run smoothly and enjoys working with great people, this could be your perfect next step. Ready to shape the future of delivery? Apply now! At Evri, we know we only grow if our people do too. Thats why were committed to building a truly inclusive and diverse workplace where everyone can bring and be their whole authentic selves. Were on a journey to better represent the customers we serve around the UK. Were committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business. We are Evri. Where everyone is welcome Were excited for the future. Lets deliver it together. Reference Number: EVRI Location: Belfast

Skills: Store Manager Retail customer service customer care Supervisor Team Lead manager Benefits: Excellent Benefits (Industry Leading). Office based in Belfast Are you passionate about customer experience, and team leadership? We're looking for a dedicated and engaging Customer Care Supervisor to

JobTitle:Head of Legal Reportingto:DirectorofGovernanceandSupportServices Grade:PO5 (NJCScale):£49,282to£52,413 Salary: per annum Location:Belfast Main purpose of job The postholder will be responsible for providing legal support to the Ombudsman, Deputy Ombudsman, the NIPSO SMT and NIPSO operational teams to ensure that NIPSO delivers its statutory functions and responsibilities across a range of areas including public and administrative law, freedom of information, data protection and employment law. This will include providing strategic advice, liaison with external solicitors or counsel when required, acting astheNIPSO DataProtection Officer,providingsupport totheOmbudsman in herroleas the Northern Ireland Local Government Commissioner for Standards and fulfilling the role of team manager for the NIPSO legal team. Summary of principal duties and responsibilities: In conjunction with the Director of Governance and support services, develop a plan tomaximise the contribution of the legal team to the effective operation of NIPSO. IdentifylegalriskinlinewithNIPSOriskappetitestatementandcontributetothemanagement of risk through input into NIPSOs risk register ProvidetimelyandeffectivelegaladvicetosupportdecisionmakingacrossNIPSOs statutory remit. LeadoncomplexpublicandadministrativelawmattersincludingcoordinatingNIPSOs response to litigation. Lead and develop the NIPSO legal team and the staff allocated to the team to ensure the delivery of a high-quality legal service. ManagethebudgetandperformanceoftheNIPSOlegal team Provideadviceandlegal briefingstotheOmbudsman,DeputyOmbudsmanandSenior Management Team across a range of legal areas. DraftresponsestolegalchallengeincludingdraftingofresponsestoInformationTribunals, Pre Action Protocols, Judicial Reviews and High Court Appeals Liaise with external legal representatives such as solicitors and counsel instructed to act on behalf of NIPSO including the management of costs Develop, maintain and oversee a register of corporate legal advice to support decision making across the organisation Draft information sharing protocols and memorandum of understanding agreements and maintain a list of all current protocols Lead the Data Protection function to include the implementation of data protection policies, completion of compliance audits and preparation of reports as necessary Maintain policiesand procedures on dataprotection including ICOregistration,trainingof staff, and Privacy Notices and ensure that they are in line with best practice Provide internal advice on sensitive, high profile and, or complex data protection issues including investigation of potential data breaches and associated reporting to the ICO as required. ManageandassistwherenecessaryNIPSOsresponsetorequestsforinformationincluding SubjectAccessRequests,FreedomofInformationRequestsandEnvironmentalInformation Requests Provideadvice,guidanceandtrainingtostaffonNIPSOspecificlegislation ProvideguidanceandassistwithcarryingoutDataProtectionImpactAssessmentsonnew, or amended systems, projects and services Providelegaladvice,supportandrepresentation(includingdraftinghighqualityandtimely correspondenceandapplicationoftheappropriateprocedures)totheOmbudsmaninher quasi-judicial role as the Northern Ireland Local Government Commissioner for Standards (the Commissioner) ManageandmaintainNIPSOsInformationAssetRegisterandRecordofProcessing Activities Providelinemanagement andprofessionaldevelopmentofstaff assignedtothepost holder and contribute to NIPSOs organisational strategy Maintain a good understanding of the principles and practices within the organisation Outreach and communications Contributetoexternalcommunications(newsletters,briefings,andinformationmaterial)to inform relevant stakeholders of the Offices role and remit AssistwiththepreparationofreportsandpresentationsfortheOmbudsmanandDeputy Ombudsman as appropriate Deliver training to non-legal staff on legal specific issues as required General Responsibilities & Duties AdheretotheNIPSOvaluesoffairness,impartiality,openness,respectandintegrity. Adhere to and promote the Office policies on Equality of Opportunity and Dignity at Work,demonstratingacommitmenttotheprinciplesofequality,fairnessanddiversity in all aspects of work. Have due regard for your own safety and that of others, behaving appropriately at all times and reporting all accidents no matter how minor. Takeresponsibilityforthedevelopmentofownskillsandknowledgethroughproactive engagement in the internal performance review processes; and Undertake ad-hoc, cross-functional project work supporting the development of the Office and service provision as reasonably requested by your line manager. This job description is subject to review and amendment as the demands of the role and the organisation evolves. Therefore, the postholder will be required to be flexible and adaptable and aware that they may be asked to perform tasks, duties and responsibilities which are not specifically detailed in the job description, but which are commensurate with the role PERSON SPECIFICATIONESSENTIAL CRITERIA Applicantsmust,asat theclosingdateforreceiptofapplications,beabletodemonstrateby providing personal and specific examples on their application form that they have: Qualifications Be qualified as a barrister or solicitor and capable of becoming entitled to practice in Northern Ireland with at least three years post qualification experience. (AF) Goodunderstandingofpublic/administrativelaw.(AF) Haveat leasttwoyearsrelevant workexperienceineachofthefollowingareas: providinglegaladvicetoseniormanagersand staff intheirown orotherorganisations; (AF, I) workingknowledgeofdata protection complianceandbestpractice;(AF, I) working as part of a team to achieve goals; (I) Provenabilitytomanagesignificantworkloadswith limited resourcesanddeliveroutputsin line with client/customer expectations and deadline. (I) Provenabilitytobuildandmaintainproductivenetworkswithcolleaguesandstakeholder organisations. (I) Strong leadership and people-management skills. (AF, I) Excellentdrafting,communicationandstakeholder-engagementabilities.(AF,I) DESIRABLE CRITERIA In addition to the above essential criteria, NIPSO reserves the right to only shortlist those candidateswhocanalsodemonstrate,byprovidingpersonaland specificexamplesonthe application form that they have: HaveaPractitionerCertificateinDataProtection,orequivalent qualification.(AF) developing, reviewing and updating corporate policies and supporting guidance documentation. (AF) SKILLS AND ATTRIBUTES Applicantsmustbeabletodemonstrateevidenceofthefollowingskills,competenciesand attributes which will be tested at interview and through a presentation task: Oral andWrittenCommunication CollaborativeWorking Analytical and Problem Solving Continuous Improvement WORKING FOR US Remuneration ThesalaryforthispostiscurrentlyequivalenttoNJCScale PO5 whichis£49,282to £52,413 Location Therolewillbebased atNIPSO,ProgressiveHouse,33WellingtonPlace,Belfast,BT16HN. Working Arrangements We operate hybrid working arrangements i.e. a mix of working from home and from the officewhich offers employees additional workstyle choices. Candidatesshouldnote that whilstwe do have aflexible approach,theoperational requirements are likely to require office based working a minimum of 2 days per week. Successful applicants also have the opportunity to request Flexible Working from the 1st day of their employment. Management will give full consideration to the flexible working request. However,noemployeecan beguaranteed flexibleworkingandtheneedsof theorganisationwill take priority Working Hours Thepostisfull-time(37hoursperweek),subjecttoa probationaryperiodof9months. Pension The successful candidate will be eligible to join the NICS Principal Civil Service Pension Scheme. Annual Leave Annualleaveentitlementis25daysannualleave,plus12dayspublic holidays. Other benefits We have a generous occupational sick pay and maternity, paternity and adoption leave/pay arrangements, as well as a suite of work-life balance policies. Employees also have access to an Employee Assistance Programme. We provide support for ongoing training and provide development opportunities for all staff. In 2022 we implemented a coaching framework to ensure all employees of NIPSO receive regular support and guidance from their line manager. SELECTION PROCESS Applications for the post can be made on GetGotJobs Portal by clicking APPLY below. Completed application and monitoring forms are to be completed no later than 12noonon15 December 2025. Applicants who meet the shortlisting criteria will be invited to participate in a selection and assessment process. IntheeventofahighvolumeofapplicationsNIPSOreservestherighttoapplyadditionalcriteria in order to achieve a manageable shortlist of applicants. Reasonable Adjustments NIPSO are committed to ensuring equal access to employment opportunities for all individuals. Applications from disabled applicants are welcome. If you require any reasonable adjustments at any stage of the recruitment and selection process, please contact us. Guidance notes for completing your application form NIPSO is committed to providing equality of opportunity for all job applicants. The information you supply on this application form will be treated in the strictest confidence and will be used solely for assessing your suitability for the post. A candidate found to have knowingly given false information, or to have wilfully suppressed any material fact will be liable to disqualification from the process, or if appointed, to dismissal. All appointments are made on merit and in accordance with our Recruitment and Selection Policy. Any canvassing of officers directly or indirectly in connection with an appointment will automatically disqualify the candidate. Applications will only be accepted on the specific NIPSO application form. Incomplete application forms will not be considered. CVs, letters or any other supplementary material will not be accepted in place of, or in addition to, completed application forms and will not be made available to the shortlisting or interview panel. Pleasealsonote: Applicationswhicharereceivedaftertheclosingdateortimewillnotbeaccepted. It is the responsibility of the applicant to ensure the completed form, together with the completed Equal Opportunities Monitoring Form, is returned by the closing date for applications.

Are you someone who enjoys a fast-paced environment and looking for a new opportunity that will allow you to develop and progress? At Key Hardware we are looking for the right person with a positive, hardworking attitude that will work in a company that is investing in its future and its people. Key Hardware is one of Ireland's leading wholesale distributors of architectural ironmongery and builders' hardware products. Based at our site in Belfast, a full time opportunity has arisen for an Operations Manager to join our team. The successful candidate will be enthusiastic, energetic and have a willingness to learn and develop new skills that will equip them for a successful career within a continuously growing company. Key responsibilities for the role of Operations Manager will include: Lead and motivate a multi-disciplinary team to achieve branch KPIs. Use data analysis to monitor performance, identify inefficiencies, and implement improvements that enhance productivity, accuracy, and service levels. Actively co-ordinate & assist in daily warehouse duties including picking orders, loading, unloading, goods inwards, stock checking, Oversee warehouse operations including goods in/out, customer loading, and site tidiness. Manage stock levels, rotation, and quality control. Manage & maintain health & safety standards across the site. Manage transport and logistics operations, including vehicle / driver compliance. Monitor and report on branch performance, identifying areas for improvement. What We're Looking For: Proven experience in operations or warehouse management, ideally in a merchant or trade environment. Strong leadership and people management skills Excellent communication and customer service abilities Knowledge of ironmongery products (preferred). Forklift licence and experience (preferred). A hands-on, adaptable approach with a focus on continuous improvement. Commitment to health & safety and operational excellence. The successful person will receive a competitive rate of pay plus benefits including: A comprehensive in-house training programme Incentive bonus scheme Staff Discounts Cycle to work scheme 30 days annual leave (inclusive of public holidays) Contributory pension scheme Closing date for the receipt of all completed applications is Friday 5th December 2025 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

Our leading BMS and HVAC client are currently seeking to recruit a Group HSQE Executive to join their team. Salary: £37,000 £43,000 DOE with many company benefits including the following, Employee Ownership Trust (EOT) equal share for all qualifying staff Company pension scheme Attendance bonus up to £200 in gift cards (paid in December) 29 days holiday (21 annual + 8 stat) Service Days awarded 10-Year Service Reward: £100 meal for you & family/friends Business mileage reclaimable per company policy NEST Pension employer 3% Overtime Inflationary pay increases Salary Sacrifice Scheme with 5% employer top-up Occupational Sick Pay Scheme Private Healthcare Benenden Death in Service Benefit Lighthouse Charity Support emotional, physical & financial wellbeing services Hours of Work Monday Friday, 8.30am 4.30pm 37.5 hours per week (30-minute lunch) Full-time, primarily at our client's office with regular site visits Due to continued growth across the Group, our client are seeking a proactive Group HSQE Executive. This position works closely with the existing HSEQ Manager and reports directly to the Directors. Key Responsibilities Maintain full compliance with ISO 45001 requirements Successfully lead re-certification audits with zero major non-conformances Ensure regular H&S Committee meetings and follow through on all actions Maintain audit schedules and ensure timely close-out of corrective actions Ensure all premises and equipment provide a safe working environment Conduct regular site inspections and ensure sites are free from hazards Create site-specific RAMS when required Maintain and renew H&S accreditations Asset numbering & recording of all company equipment Manage meter calibration programme Conduct regular equipment inspections (ladders, harnesses, etc.) Quality Management Maintain full compliance with ISO 9001 Support re-certification audits with zero major non-conformances Keep the Quality Manual fully updated Maintain and track the company training plan Other Responsibilities Maintain vehicle servicing, MOT schedules & driver licence records Schedule toolbox talks and refresher training Deliver induction training for new staff Ensure all engineer CSR cards remain valid Complete customer PQQs when required Maintain access equipment licensing (MEWP / IPAF etc.) Maintain minimum number of competent persons for platform erection Organise site-specific access equipment Play a key role in helping the business achieve ISO 14001 accreditation by end of 2026 Key Skills & Attributes Accredited H&S qualification + ISO auditing qualification Experience in a similar role is desirable Strong organisational skills & attention to detail High levels of integrity & confidentiality Team-focused with a willingness to support colleagues If you are interested in this opportunity please either send your CV via the link provided or directly to Skills: Healthandsafety executive

li>strong]:text-primary [&>li]:mb-3 [&>li]:font-bold [&>li]:text-lg [&_ol]:my-2 [&_ol]:ml-3 [&_ol]:list-decimal [&_p]:mb-4 [&_p]:leading-relaxed [&_p]:print:text-sm [&_section_div_li]:ml-5 [&_section_h2]:mb-3 [&_section_h2]:text-2xl [&_section_h2]:text-black [&_section_h2]:print:text-lg [&_section_h3]:text-xl [&_ul]:mb-4 [&_ul]:ml-6 [&_ul]:list-disc [&_ul]:space-y-2 [&_ul_li]:leading-relaxed" style="color:var(--client-font-color)"> Who we are We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle. What we expect We are looking for an EOX Sales Manager to join our New Installations team in Belfast. This role will build long-term relationships with industry leading contractors, developers and clients. As a NI Sales Manager, your day to day will include: Convey TK Elevator commitment to quality both in customer service and products provided. Maximise new lift EOX sales through prospecting new business, dealing with current repeat business customers and internal leads. Produce tenders for projects in line with customer requirements. Closely monitor negotiations and adapt to changes in customer requirements in order to secure the desired levels of business. Negotiate company agreed terms and conditions at pre-contract meetings. Produce customer account development plans and regular forecasts of expected business. Work cross functionally to liaise with installation and service teams to help develop the ideal solution for the customer and ensure the growth of service portfolio. Be responsible for the post order award drawing production process and client approval. Ensure all architectural elements of design are agreed and approved prior to ordering the equipment on our factories. Working to defined client and TK Elevator lead times and programmes. Working in a safe manner and demonstrating Customer Focused behaviours at all times. Who we are looking for Commercially driven to achieve outstanding results Strong sales and negotiation skills with a high degree of self-confidence and a strong desire for achievement Sales based elevator & escalator engineering experience Good knowledge of the Construction and elevator & escalator industry A strong relationship builder Highly motivated and energetic Ability to initiate, take ownership and drive change Excellent time management skills, highly organised, approachable and flexible Strong organisational and people skills Attention to detail Pro-active, driven by results and looking to go the extra mile What we offer Competitive salary paid on a monthly basis 34 days holiday, inclusive of bank holidays Attractive company pension scheme Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more. Life Assurance Scheme - 4x annual salary Free access to premium health and wellbeing apps Subsidised gym membership Industry-leading enhanced maternity and paternity provision Multiple salary sacrifice benefits including Electric Cars and Cycle2Work Long Service award scheme, with holiday benefits Employee Assistance Programme Refer a friend scheme Additional information As an equal-opportunity employer, TK Elevator values diversity. TK Elevator welcomes applicants from all individuals and candidates will be equally assessed and selected based on objective criteria. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

JOB PURPOSE: To perform all duties of a Machine Operator encompassing make ready and effective running of the gluing machines to optimum potential, ensuring quality standards are stringently adhered to and a quality product is sent to customer in full on time working safely and in compliance with established safe systems of working at all times. Leading a small crew of people and delegating work effectively and managing resources to meet business needs. KEY RESPONSIBILITIES: Health and safety To work and encourage others to work in a safe manner adhering to laid down health and safety procedures. To report all accidents, dangerous occurrences, and non-conformances to management Maintenance To maintain all machinery and equipment in line with established planned maintenance programmes To keep work area clean tidy ensuring that the highest standards of housekeeping are always maintained. To proactively work in partnership with the engineering department to log faults or asset care issues concerning the machines working together to improve the flow of communication regarding faults to increase the performance of all machines. To participate in faultfinding and correcting any malfunctions on the machine General Housekeeping of machine and surrounding areas Production To make ready and run machines to optimum potential, ensuring quality standards are adhered to To comply with current systems of working including established shift patterns. To achieve daily/weekly production targets To achieve established quality standards working within the guidelines outlined in the established quality systems complying with ISO9001 Pharmaceutical code of Practice, PS 9000 quality standards and BRC packaging materials revision 6. Maximising machine efficiency. To achieve established Health , Safety and Environmental standards ISO 45001, ISO 14001. Participate in continuous improvement initiatives in production. To provide cover as required for process operatives Log and record duties performed in SFDC Participation in improvement projects KNOWLEDGE, SKILLS, EXPERIENCE: Experience of set up/run and maintain gluing machines (at least 1 year) ideally Jagenburg, Alpina and Domino Ability to take responsibility for output and quality of cartons produced Person Specification Ability to lead by example and motivate people to ensure engaged crew and productive working environment Results driven and quality focused Flexible and prepared to work shifts to meet business needs Specific experience of Alpina, media or Jagenberg machines would be a distinct advantage Methodical approach to work Able to work on own initiative Good Teamworking skills Leadership and people skills to motivate and give direction to a small team Good communication skills Ability to solve problems Adaptable to change Skills: finishing gluing print Manufacturing Machine Operator Benefits: Free Parking Enhanced pension contributions Cycle to work scheme Employee perks at work Employee Assistance Programme Long service awards Reward & Recognition

Our client, a rapidly growing managed technology services provider, is seeking an experienced Head of Delivery to lead the strategic direction and operational execution of complex IT and security transformation programmes across a diverse portfolio of enterprise clients. This position will suit a senior delivery professional with a passion for operational excellence, client success, and scaling service capability within a high-performing, customer-focused environment. The successful candidate will play a pivotal role in shaping delivery frameworks, optimising project performance, and mentoring a team of project and service leaders to deliver outstanding results. The Role As Head of Delivery, you will have full ownership of the technology delivery function, driving consistency, accountability, and excellence across project execution. You'll work closely with senior leadership to align delivery outcomes with business strategy, ensuring that technical teams, partners, and customers are all working towards shared objectives. You will lead multiple concurrent programmes across infrastructure, cloud, and security domains, ensuring every engagement meets both technical and commercial success criteria. Acting as the key escalation point for delivery, you will continuously refine governance models, resource planning, and customer communication to deliver exceptional experiences at every stage of the project lifecycle. Key Responsibilities Oversee the planning and delivery of multiple technology projects and managed service engagements. Define and implement best-practice frameworks for delivery governance, reporting, and quality assurance. Lead, coach, and develop project management and engineering teams, fostering a culture of accountability and continuous improvement. Partner with senior stakeholders to ensure client objectives are met on time, within budget, and to specification. Provide strategic input to long-term business planning, including forecasting, capacity management, and resource optimisation. Monitor performance against key delivery metrics and implement corrective actions where required. Lead executive-level client reviews, ensuring transparency, confidence, and customer satisfaction throughout delivery. Manage risk, change, and scope across multiple high-value projects to safeguard delivery outcomes. Collaborate with internal technical leaders to refine delivery capability and integrate new solutions into the service portfolio. What You'll Bring Proven experience leading technology or service delivery functions within an MSP, systems integrator, or enterprise IT environment. Strong leadership and stakeholder management skills, with experience motivating cross-functional teams across infrastructure, cloud, and security domains. Demonstrated ability to manage multimillion-pound delivery portfolios with a focus on client satisfaction, profitability, and operational performance. Background in programme or project management, ideally supported by professional certification (e.g. PMP, PRINCE2, Agile). Experience implementing scalable delivery frameworks and continuous improvement initiatives. Excellent communication and negotiation skills, capable of influencing senior clients and internal executives alike. Commercial awareness and the ability to translate technical projects into measurable business value. Why Join Our Client? A people-first culture that values collaboration, integrity, and growth. The chance to lead a high-performing delivery organisation during a key period of expansion. Exposure to cutting-edge technology projects in cyber security, cloud, and IT infrastructure. Generous holiday allowance and benefits package, including private healthcare, wellbeing initiatives, and hybrid working. Clear progression opportunities within an ambitious and forward-thinking organisation.

Production & Material Scheduling Manager Location:Belfast Salary: £32,000£38,000 DOE Recruiter: Kenect Recruitment (on behalf of our client) Working Hours -Monday to Thursday (dayshift) Fridays when required Kenect Recruitment are working to source the right candidate for an Exciting opportunity with a well established business who are part of a larger group. This role has a good salary on offer, progression opportunity and the benefit of day shift only work quite often condensed to a 4 day week! Overview We are seeking a hands-on, proactive individual who is happy to roll up their sleeves and support the team during busy periods and order deadlines. The Production & Material Scheduling Manager will play a key role in planning, organising, and coordinating all resources required to manufacture and deliver customer orders on time and in full. This role requires close collaboration with the Production Manager and Managing Director, ensuring smooth, efficient, and well-communicated production processes across materials, labour, and CNC machine capacity. Purpose of the Role The primary responsibility of this role is to plan and schedule all resources needed for timely and accurate fulfilment of customer orders. This includes: Raw Materials: Ensuring core materials are always in stock and non-core materials are ordered as required for specific jobs. Production Labour: Allocating available labour hours effectively across production tasks. CNC Machine Time: Scheduling and coordinating available CNC hours to meet production requirements. Key Responsibilities1. Material Planning Manage core materials used across multiple jobs using historic usage and weekly stock checks. Place weekly stock orders based on closing stock (every Monday) with four primary suppliers. Conduct a weekly review of non-core material levels and place orders as required. Order customer-specific materials upon receipt of new orders. Typically prepare and place around 10 purchase orders per week. Maintain and follow existing documented material planning processes. 2. Production Labour & CNC Scheduling Prepare a detailed weekly production schedule every Thursday. Allocate jobs to the five main CNC machines and plan expected production timing. Develop a labour schedule outlining which team members will work on each job and when. Collaborate extensively with the Production Manager and Team Leads to finalise schedules. Consider product lead times: Upholstery products 1 week Industrial products 2 weeks Complex acoustic products 3 weeks 3. Order Flow Management Supervise the Production Administrator responsible for issuing detailed manufacturing instructions to team leads and machine operators. Attend the daily operations meeting with Customer Service and the Production Manager to review: Orders received in the last 24 hours Urgent or expedited customer requests Must go orders for the following day 4. Process Improvement Evaluate current planning and scheduling processes. Identify opportunities to improve efficiency, accuracy, communication, and workflow. Implement continuous improvement initiatives across scheduling, materials management, and production flow. Measures of Success Primary Measure On-time, in-full delivery (OTIF) of customer orders. This is a shared objective across Production, Design, Customer Service, and Finance. Secondary Measures Materials: Availability aligns with the production schedule. Production Labour: Weekly schedule produced and agreed with the Production Manager. Machine Scheduling: Weekly CNC schedule completed and signed off with the Production Manager. Please apply and attach your CV. Skills: Production Scheduler Production Management Production Production Planning

Sales Manager - Northern Ireland Location: Field-based across NI | Salary: Competitive | Hours: Full-time (4-day week trial post-probation) We are working with a leading provider of automotive and vehicle services in Northern Ireland, seeking a dynamic Sales Manager to lead and grow their sales function. This is a permanent, field-based role reporting to the Operations Director, offering the chance to drive strategy, revenue, and team performance across a diverse client base including repairers, car dealers, brokers, taxis, recovery agents, and vehicle fleets. The Role: You will develop and execute a comprehensive sales strategy to achieve growth and profitability targets. Leading a small sales team, you will manage key accounts, identify new business opportunities, and ensure sustainable revenue streams. You'll collaborate with internal teams to improve processes, exceed customer expectations, and maintain high standards of professionalism and integrity. Key Responsibilities: Develop and deliver a full sales strategy, including account and category planning, forecasting, and pipeline management. Lead, motivate, and manage a high-performing sales team to achieve targets. Build and maintain long-term relationships with key clients across multiple sectors. Analyse market trends, competitor activity, and revenue performance to inform strategy. Ensure accurate reporting and insights for senior management. Collaborate with internal teams to optimise customer service and operational efficiency. Uphold the company's values, vision, and reputation in all business interactions. What We're Looking For: Minimum 6 years' sales experience, with at least 3 years in a leadership role. Proven track record in driving revenue growth and managing complex accounts. Strong leadership, strategic thinking, and team development skills. Exceptional negotiation and communication abilities. Data-driven, with experience using sales reports, forecasts, and performance metrics. Experience in automotive services, accident management, or related industries advantageous. Full driving licence and access to transport. Desirable: Third-level qualification in sales, business, or marketing. Knowledge of the NI motor or insurance industry. What's on Offer: Permanent role with career progression opportunities. Competitive salary with performance-based incentives. 30 days annual leave including statutory holidays. Flexible, field-based working with potential to benefit from a 4-day working week after probation. If you are a results-driven sales leader with a passion for business growth and customer service excellence, this is an excellent opportunity to make a significant impact in a thriving, forward-thinking organisation. Skills: Sales Sales manager Area Sales Manager Automotive Insurance Field Sales Manager Benefits: Work From Home Bonus company car

Artemis Human Capital is delighted to be working with our client to appoint a Revenue Protection Lead for their expanding utilities business. This is a fantastic opportunity to join an organisation at a key moment of growth as they enhance and build out their operational functions. This newly created role will suit someone who enjoys leading teams, improving processes, and ensuring strong financial controls across billing and customer accounts. The Role Reporting to the Billing Manager, the Revenue Protection Lead will take ownership of all revenue protection activity within the billing function. You will oversee day-to-day operations as well as longer-term strategyhelping prevent revenue loss, improving internal processes, and ensuring customers are billed accurately and fairly. This role is ideal for someone with strong analytical skills, good judgement, and confidence in managing complex cases. Key Responsibilities Lead and support the Revenue Protection team Develop practical plans to reduce revenue loss and strengthen assurance Ensure processes are carried out in line with internal and regulatory expectations Review usage data and customer patterns to identify anomalies Support debt recovery activity and ensure consistency in managing overdue accounts Work with meter reading teams to resolve access issues Update and improve internal procedures with support from other departments Stay informed on industry developments and use insights to shape improvements Support system updates, business initiatives, and wider transformation projects Manage complex cases and disputes, including formal claims Provide reports and updates on risks, trends, and team performance The Individual We are looking for someone with a strong eye for detail, excellent problem-solving skills, and the ability to lead and inspire a small team. You will be confident working with data, comfortable managing competing priorities, and adept at communicating with both internal and external stakeholders. Skills & Experience Leadership experience in billing, compliance, revenue assurance, or similar Excellent communication skills Strong analytical skills and confidence working with data Advanced IT skills, particularly with spreadsheets and billing systems Ability to manage multiple priorities in a busy environment Self-motivated with a proactive approach Desirable Experience working in a regulated utility or service-led environment Background in customer-focused financial roles Familiarity with revenue protection best practice Values & Culture Our client is guided by empathy, clarity, integrity, and teamwork. The Revenue Protection Lead will help embed these valuessupporting colleagues, communicating openly, and ensuring a fair and transparent approach to revenue protection. Next Steps If you feel this role reflects your experience and ambition, wed be delighted to hear from you. Please send your CV to Nicola McCallum, Associate Director at Artemis Human Capital, who is managing the shortlist. Nicola will contact shortlisted candidates to discuss the position further. Skills: Billing Pricing Revenue Compliance

Alison Gray Recruitment are seeking a Warehouse Operations Supervisor for our well-established client in Mallusk. Location:Mallusk Pay:£29,000 per annum Shift Pattern:Monday Friday, 6am to 2.30pm daily. Optional weekend overtime for receiving goods, overtime for monthly stock count Role Purpose The Operations Supervisor is responsible for the safe, efficient, and compliant operation of the storage and warehouse facility. This role oversees day-to-day warehouse activities, stock handling, product integrity, inventory control, and team supervision to ensure contractual, operational, and quality standards are met. The position acts as the first-line leader onsite, supporting both the Operations Manager and Contract Manager in delivering operational KPIs and service levels. Key Responsibilities Operational Management Supervise daily warehouse operations including receiving, storage, handling, relabelling, pallet rebuilding and dispatch of milk powder. Ensure adherence to product quality standards, hygiene requirements, and contamination control. Plan and allocate workloads, labour, equipment, and resources to meet operational targets. Monitor warehouse performance and support continuous improvement initiatives. Inventory & Documentation Maintain accurate stock records, batch traceability, and system updates. Manage cycle counts, reconciliation, and reporting in line with contractual requirements. Ensure correct documentation for inbound and outbound goods, including compliance certificates and transport paperwork. Compliance, Quality & Safety Uphold food safety regulations, HACCP, GMP, and relevant industry standards. Ensure compliance with Health & Safety policies, SOPs, and environmental requirements. Lead incident reporting, investigations, and corrective actions. Support audits from customers, regulatory bodies, and certification agencies. People Leadership Supervise warehouse operatives, contractors, and forklift drivers. Provide on-the-job coaching, performance feedback, and support training needs. Manage staffing levels, shift patterns, and absenteeism alongside Operations Manager and Contract manager. Promote a positive, safety-first culture. Customer & Stakeholder Coordination Liaise with transport partners, suppliers, and internal stakeholders to manage inbound/outbound schedules. Support the Contract Manager in meeting service level obligations. Communicate operational issues, risks, and updates in a timely manner. Key Performance Indicators (KPIs) Stock accuracy and traceability On-time dispatch and receiving performance Zero product contamination / quality deviation Health & Safety compliance and incident reduction Labour efficiency and productivity targets Contractual service level adherence Skills, Experience & Qualifications Essential Proven experience in warehouse or logistics supervision. Experience handling food, powdered goods, or similar regulated products. Strong leadership, communication, and problem-solving skills. Competent with warehouse management systems and Microsoft Office. Valid forklift licence (or ability to obtain). Desirable Experience within dairy, food manufacturing, or bulk storage environments. IOSH/NEBOSH or equivalent safety training. Knowledge of export requirements, sampling, or quality testing processes. Personal Attributes Detail-oriented with strong organisational skills. Calm under pressure and able to manage priorities. Safety- and quality-focused mindset. Team-oriented and proactive approach to continuous improvement. Working Conditions Monday Friday, 6am to 2.30pm daily. Optional weekend overtime for receiving goods, overtime for monthly stock count The role has a physical demand to it, as this role may have to be hands-on during busy periods PPE and safety protocols mandatory. Salary & Benefits £29,000 per annum basic salary Weekend overtime is 1.5 times salary with guaranteed minimum hours paid 28 days holidays including public holidays and site closure days Forktruck, Reach truck and Inverter training provided at no cost To apply, please forward your CV for consideration. We are an equal opportunities employer and welcome applications from all sections of the community.

About the role Availability Window Days From time To time Mon Wed Thu Fri Sat Our Shift Leader rate of pay starts from £14.76 an hour. Additional payments may also apply depending on location. It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you€d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you. The table shows the periods of time in the week we'd like you to be available to work: the availability windows. We will schedule your contracted hours within these times, and you€ll have 3 weeks€ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we€d still love to hear from you. Click here to read more. Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It€s a committed role, full of everyday challenges, but that€s one of the things that makes it so exciting. Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You€ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you. As a Shift Leader you€ll: Work in a fast-paced retail environment, with bags of variety Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations Be there for customers, listening to them and helping to make sure they leave the store with what they came for Look for ways to improve service, including coaching your colleagues and giving feedback to the team Guide and support your colleagues in-store, making sure it stays a safe place to work and shop Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store Lead from the front, and set a great example for your colleagues in everything you do Please note that you need to be 18 or over to apply for this role. You will be responsible for Coordinating the store team to deliver an easy, fuss-free shopping experience for customers Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety Being the go-to person for colleagues in the absence of a manager for day-to-day queries Making sure the store is always clean, tidy, and well-presented Supporting managers to coordinate seasonal, community and charity events Contributing to a great team atmosphere, that is inclusive of everyone Providing great customer service, by listening to our customers and putting them first in everything you do Keeping the team well-informed and up to speed on any communications, changes, or updates Staying knowledgeable about store performance, and looking for ways to improve and simplify operations Coordinating store improvements, and removing any obstacles that might be getting in the way of great service Following health and safety routines and procedures, and ensuring colleagues do the same Recognising and celebrating colleagues within the team who are providing great service You will need To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date To be comfortable taking the lead, and overseeing the store in the absence of your Manager To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues To be motivating, so you can inspire your team to deliver beyond expectations To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day Whats in it for you? There are a lot of reasons why Tesco is a great place to work. Here are just a few of them. There€s bags of variety . As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle We take your development seriously, so this is a great place to get on in your career. You€ll have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want It€s an inclusive place where everyone€s welcome . We celebrate the individuality of our colleagues - because they are what makes Tesco, Tesco Your voice matters , and we€ll always welcome and listen to your ideas and opinions We put your wellbeing first , and support is always available if you need it Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you€ll be in good company What€s in it for you Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays) Request flexible working from day one Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home Access to free wellbeing services with a range of resources to support your mind, body, and life Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5% Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes Uniform provided and policies to support you for all of life€s moments, big and small Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here. Click here to read more about the benefits we have available for our colleagues About Us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be short, we are a place where Everyone€s Welcome. We know life looks a little different for each of us. That€s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here . Please note Tesco will only recruit individuals who have passed the school leaver€s age. To find out the school leavers age for your country please click here We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview. For more information about us please visit

Haldane Fisher are a leading timber and builder's merchants and have a reputation for innovation and excellence within their field. The company believes in their people and strives to provide excellent and reliable service to their customers. We wish to recruit a Branch Manager for our Balmoral Branch in Belfast. This unique role is suitable for an ambitious and determined individual who wants to progress their career to the next stage within one of the UK and Ireland's leading independent merchants. Applications for this role are invited from an individual who is: A leader with ability to take the branch forward in line with Group objectives Target driven with a genuine passion for the customer Focused on generating revenue Passionate about providing excellent customer service Able to lead and manage a team An excellent communicator with effective people skills Experienced with systems and procedures Key responsibilities for the role of Branch Manager include: Continually improve branch sales and margin Ensure all branch KPI's are achieved Mentor and develop the team Deliver a high standard of customer service Motivate the team to exceed targets Management of stock in line with sales Audit branch systems and procedures with teams The successful person will receive a competitive rate of pay plus benefits including: Staff Discounts Branch Manager Incentive Bonus Scheme Contributory pension scheme 30 days annual leave (inclusive of public holidays) Company Car Cycle to work scheme Training & Development Programs to help meet your career ambitions You should have a strong sales background with an ability to ensure your branches and teams follow systems and procedures. You will also have experience of managing a team and achieving budget and KPI targets. Closing date for the receipt of completed applications is Wednesday 3rd December 2025 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

Overview Franchise Sales Manager - Geely & Emerging Brands Location: Charles Hurst Salary: Competitive Basic plus bonus! Join Us at a Truly Exciting Time As Charles Hurst continues to grow and welcome innovative new brands into our portfolio, we are entering one of the most exciting chapters in our history. We are now looking for a dynamic and commercially driven Franchise Sales Manager to take responsibility for Geely, with further franchise opportunities to follow as our brand family expands. This is a fantastic opportunity for someone who thrives in a fast-paced environment, loves building something from the ground up, and is motivated by achieving exceptional performance. About the Role As Franchise Sales Manager, you will take full ownership of the sales performance, profitability, and commercial development of the Geely franchise. As additional brands join the Charles Hurst network, your remit will grow-offering genuine long-term career progression and the chance to shape the future of our franchise portfolio. Key Responsibilities Drive sales performance across the Geely franchise, ensuring strong results, consistent growth, and exceptional customer outcomes. Take full P&L responsibility, ensuring profitability targets are met and exceeded. Develop and execute sales strategies that maximise market share and elevate brand presence. Build a high-performing relationship with the manufacturer, ensuring alignment on standards, marketing, and sales initiatives. Lead franchise planning and forecasting, providing clear insight to the senior leadership team. Prepare for future growth, supporting the introduction and launch of new brands within the Charles Hurst network. Coach, support, and influence sales teams to deliver best-in-class performance. Monitor market trends and competitor activity to inform commercial decisions. About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and were committed to recognising the valuable contribution each person makes. Thats why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Core Benefits: Competitive salaries with structured pay scales and progression as you grow within the business Generous annual leave that increases with your length of service Enhanced family leave, including 6 months full pay for maternity and adoption leave, and 2 weeks full pay for paternity leave Access to Techscheme for discounted technology purchases with flexible payments Health & Wellbeing: Eyecare vouchers to help cover vision care needs Smart Health - 24/7 access to GP services to support your mental and physical wellbeing Dental insurance for everyday dental care and unexpected treatments Critical illness cover for peace of mind during life's most challenging moments Financial Wellbeing: MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app Free Will writing services to help plan for the future Flexible life assurance options and partner life assurance for added protection Leisure & Lifestyle: Discounted gym memberships to support an active lifestyle Travel insurance to help you explore with confidence Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below.

Job Ref: Ref-28789 Location: South Belfast Employment: Full-Time Permanent Closing Date: 02 December 2025 11:59 pm Outlet Manager Reports to: Regional Sales Manager Direct Reports: Sales Advisors, Senior Sales Advisors Purpose To provide the best possible service to customers, thereby maximizing sales and profit To control and operate the store in accordance with company instructions, policies and procedures in order to minimize operating costs and maximise profits To ensure the staff employed at the store carry out duties effectively and in accordance with the job profile and company policy and procedures Responsibilities Customer Relations / Selling Skills - Promotes a professional and quality level of customer service to existing and new customers; assesses and satisfies customers needs and queries / problems; identifies and maximizes selling opportunities; ensures staff give the required level of customer service; actively achieves Company KPIs Commercial and Business Acumen - Proactively seeks opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products Leadership / Taking Responsibility - Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; leads by example; uses authority when necessary Legislation - Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards) Organisation and Planning - Plans, prioritises and organises work to optimize the use of resources and meet deadlines; schedules events / tasks and delegates effectively to staff; plans and introduces contingencies as required Maximises Resources - Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs Quality Emphasis - Committed to setting and maintaining high store and personal standards, with excellent merchandising skills Motivating Others - Encourages team effort, builds cohesion and maintains motivation Staff Training and Development - Understands and delivers training and development needs of team members; gains willing cooperation; gives regular feedback to team; appraises performance; encourages open communication and is constructive when confronting individuals Effective Administration - Accurately adheres to company administration systems regarding cash, stock, payroll and marketing; adopts a systematic and organized approach; checks standards of accuracy; follows written and verbal instructions to company standards and accountable for all communication within the store Problem Solving - Anticipates and identifies problems; uses analytical and investigative skills in problem solving and proposes solutions / evaluates alternatives; takes action to resolve problems in accordance with company needs Any other duties relevant and related to the post Qualifications Essential Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above) OR 1 year previous supervisory or management experience in a retail or customer focused environment Must be committed to successfully completing WSET Level 3 Award in Wines and Spirits Desirable WSET Level 2 Award in Wines and Spirits NVQ Level 3 or equivalent qualification that relates to the retail industry Skills and Experience Essential Minimum of 1 year experience in a customer focused environment Excellent standard of dress and appearance Communication skills - A proven ability to communicate effectively and professionally at all levels, both internally and externally; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal, and listening skills Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer's expectations by delivering a high quality service Personal drive and a pleasant, positive, and enthusiastic, 'can-do' attitude, demonstrating an appropriate level of motivation A good team player with the ability to lead and work in a team environment A valid driving license plus access to a car Desirable 1 year previous supervisory or management experience in a retail or customer focused environment Interest and / or knowledge of wine Main Points of Contact Customers Sales Advisors/ Regional Sales Developer / Regional Sales Manager / General Manager Marketing / Payroll / Stock / Cash Departments Distribution / Maintenance Personnel Other Relevant Information Must be age 18 or over Flexible approach to the needs of the business essential - must be able to work: A full shift on a Friday and Saturday, one of which must be to close of business A minimum of 2 evenings per week, inclusive of a Friday or Saturday (and not including Sundays) to close of business You are not assigned to a particular store and may be required to work in or transfer to another store within a reasonable travelling distance Full, valid driving licence desirable #NIjobs To be considered for this role you will be redirected to and must complete the application process on our careers page. 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Application Specialist, DMS Team - Belfast Abacus is promoting this opportunity on behalf of a dynamic and fast-growing professional services company. They are keen to attract an Application Specialist to join the DMS team within their Belfast base. The Role: The role is designed for you to contribute to the implementation of system updates, upgrades and improvements. You will also monitor system performance and bottlenecks and ensure systems are aligned to best practice and functioning within optimum levels. You will also support and lead projects and support and maintain IMCC integrations and suggest and implement improvements within the DMS ecosystem. You will also provide SQL scripting for reports and confidently liaise with external vendors, internal technical teams and end-users. You will also provide DMS training and upskilling of the IT service desk team. The role suits someone who can demonstrate excellent customer service skills and work with stakeholders at all levels of an organisation, from leadership to support. It suits someone who is strong on technical aspects but also keen to pitch in with ideas and initiative as part of a continuous improvement culture. Your Experience and Skills: Ideally, you will offer over at least 5 years experience and demonstrate: In-depth knowledge of iManage Work 10 Knowledge of Microsoft 365, Teams, Sharepoint Experience of Active Directory and Azure cloud services Confident with Incident and Problem Management Ability to work within ITIL framework Good knowledge iManage Work Server, Communications Server, Preview Server and RAVN Experience with data migration tools Strong troubleshooting experience Experience with an Information barrier solution e.g. Intapp Walls Experience with Litera tools e.g. Litera CAM Desirable experience: Working knowledge of APIs and use within a DMS is beneficial iManage Certified Systems Engineer qualification is highly beneficial Project Management Professional (PMP), PRINCE2, or other relevant project management certifications are beneficial. This is a two-stage interview process online and then on-site. It is important to note that this role is 3 days on site and 2 days WFH and that travel is very rare. It is mainly a 9am-5pm role but occasionally, some upgrades will be required outside of core hours e.g. on a Saturday morning, but this is evenly spread across the team. The Reward: The company is keen to attract best-in-class people and are willing to offer highly competitive salary packages. An outstanding range of perks and benefits including healthcare (private medical, cash plan, dental insurance and more), pension, life assurance, income protection, critical illness cover, annual holidays and bank hols, cycle to work, gym discounts and more. Next: This company offers a real commitment to diversity and a positive and flexible culture. They are keen to attract and hire people with ambition who can help the company grow substantially and continue the success. To join this multi-award-winning company, send your CV to Abacus immediately. Skills: applications specialist document management system dms iManage

Internal Business Development Executive Location: Colinwell, Belfast Reports to: Sales Director Salary: £30,000 Hours: Full-time, 41.5 hours per week (MondayFriday) About Colinwell Colinwell is a Belfast-based manufacturer of high-quality masonry and retaining wall systems. Our products, including Allan Block, Architectural Masonry and AcoustaTex, are used by leading housebuilders and contractors throughout the UK and Ireland. We are a family-owned business with a reputation for quality, reliability, and technical expertise combining modern manufacturing with hands-on customer service. About the Role This role sits at the centre of our sales operation. Youll handle customer enquiries, support the external sales team, maintain CRM accuracy, and generate new business opportunities through proactive outreach. Its a hands-on position for someone confident engaging customers both in person and over the phone, someone who can turn project information into genuine commercial opportunities. Key Responsibilities 1. Customer Engagement & Product Display Area Welcome and assist visitors, builders, and specifiers who come to view our outdoor product display area. Provide clear, professional advice on masonry and retaining wall systems. Maintain the presentation and stock of samples, brochures, and displays. Record all customer interactions and enquiries accurately in Zoho CRM. 2. Lead Generation & Prospecting Identify and qualify new project opportunities using Glenigan, inbound enquiries, and social media. Research and reach out to relevant decision-makers within target companies. Engage contacts through LinkedIn, email, and phone, combining professional cold calling with tailored follow-up. Build and maintain a warm pipeline of qualified leads for follow-up by the sales team. 3. CRM & Pipeline Management Keep all project, account, and contact information accurate and up to date in Zoho. Triage new leads promptly and allocate them to the correct Sales Representative. Track tenders, quotes, and opportunity stages to ensure full visibility across the sales team. 4. Sales & Marketing Support Prepare quotations, documentation, and sample requests for customers and specifiers. Coordinate literature and materials for housebuilders, merchants, and contractors. Support marketing campaigns, events, and trade shows by managing responses and capturing follow-up actions. 5. Reporting & Continuous Improvement Provide regular updates on lead generation, outreach activity, and CRM performance. Suggest practical process improvements to enhance efficiency and customer experience. Maintain strong product knowledge and awareness of market trends. Skills & Attributes Confident, engaging communicator who is comfortable with outbound calling and face-to-face interaction. Tenacious, organised, and commercially aware. Excellent attention to detail and follow-through. Strong written and verbal communication. Proficient in Microsoft Office; CRM experience preferred (Zoho advantageous). Qualifications & Experience Essential: Minimum of 5 GCSEs (including English and Maths) or equivalent. Proven experience in a sales support, customer service, or business development environment. Strong IT literacy, including Microsoft Office (Excel, Word, Outlook). Experience working with a CRM system (Zoho preferred, but any CRM acceptable). Excellent written and verbal communication skills. Desirable: HNC / HND / Degree in a relevant discipline such as Business, Construction, Architecture, or Design. Experience in construction, building materials, or manufacturing sectors. Basic CAD literacy (AutoCAD or similar), ability to view and interpret simple technical drawings. Experience using Glenigan, Barbour ABI, CIS or similar construction lead platforms. Familiarity with LinkedIn Sales Navigator or similar outreach tools. Full UK driving licence. Why Join Colinwell Youll join a respected and growing manufacturer with a strong reputation across the UK and Ireland. We value initiative, professionalism, and results. If you enjoy combining customer interaction with proactive sales activity, this role offers the chance to build your career in a dynamic, quality-focused environment.

JOB ROLE Job Title: Regulatory Reporting Sr./ Analyst Reporting to: Regulatory Reporting Team Lead/ Manager Experience: 2+ Years in Financial Industry Salary: Excellent, depends on experience Contract: Permanent, Full Time Location: Belfast, Northern Ireland ROLE OVERVIEW / PURPOSE OF JOB: The Regulatory Reporting Analyst/ Sr. Analystwill be responsible for managing a portfolio of Funds-Axis Technology client relationships in respect of regulatory reporting, ensuring delivery of a consistently high level of service to clients. You will be an adaptable team player demonstrating strong communication skills and leadership both with your team and with the wider Funds-Axis business. You will deliver operational excellence in accordance with the Company Mission and Vision, and in a manner supportive of the Funds-Axis Values and Business Culture. KEY RESPONSIBILITIES: 1. To support the delivery of all regulatory reporting requirements to the highest possible standard for a defined list of clients. Regulatory reporting will cover: AIFMD Annex IV reporting Derivative Usage reporting Investment Compliance 2. Performance of data quality checks using internal data platform to ensure an efficient and timely delivery of regulatory reporting. 3. Completion of all required checks along with relevant audits evidencing successful completion of all checks in line with Funds-Axis regulatory reporting procedures. 4. To ensure the highest standard of client relationship management, attending periodic calls line with Funds-Axis client governance policies, including periodic visits to client premises. 5. To ensure delivery of excellent customer service, including evidencing using workflow management tools in line with Funds-Axis policies 6. Responding to client and regulator queries in line with Funds-Axis SLA policies 7. Identifying, documenting, and raising areas of process automation or improvement with the Regulatory Reporting Team Lead. 8.Training, and supporting team members to improve efficiencies and exercise control and governance checks 9. Other Issue/incident management and escalation Manage the day-to-day BAU investment compliance activities that includes: Data upload and exception investigation Governance over successful completion of processes Investigating compliance results Client daily reporting via daily dashboard Daily data quality checking in HighWire Query resolution Publishing periodic metrics to management Participate in assigned projects/other work as required REQUIREMENTS 2+ years experience in AIFMD Annex IV regulatory reporting Knowledge in UCITS, Prospectus Rules and Form PF Proficiency in MS Office applications including strong excel skills Strong analytical skills with high attention to detail and keen in problem solving Excellent organization skills, interpersonal and communication skills MBA or relevant education qualification Self-driven, flexible, innovative, and adaptable team player Based out of India, preferably NCR region WHY CHOOSE US? In return for your commitment, we offer a strong remuneration package and significant opportunities to grow and develop as our business expands, including: 33 days' vacation leave per annum (prorated if starting during the leave year). This includes all bank holidays/statutory days. Healthcare Progressive maternity and paternity pay Work with a great team Travel opportunities Work with leading international finance companies First-class training package Excellent career progression opportunities

NOC Manager Location: Newtownabbey / Belfast Salary: Up to 37k pa + 15% shift allowance Contract: Full-time, permanent Hours: Rolling shifts: days on / 4 days off (repeated) nights on / 4 nights off (repeated) About the Role We are seeking an experienced and proactive NOC Manager to lead our 24/7 Network Operations Centre (NOC) team. This role is key to ensuring smooth operations, maintaining SLA compliance, and providing leadership during shifts. The NOC Manager will coordinate incident management, support field engineers, and act as the primary point of contact for operational escalations. This is an excellent opportunity to join a growing Command Centre in Belfast, supporting multiple teams and operations, including remote teams outside Belfast. The NOC Manager will play a pivotal role in driving team performance and operational excellence. Key Responsibilities Managerial Duties: Oversee and allocate tasks across the shift team as NOC Manager. Ensure incidents are resolved efficiently and within SLA targets. Lead escalations during major incidents and liaise with senior management. Conduct root cause analysis and drive continuous service improvement. Maintain clear operational handovers and updates to stakeholders. Support team development, training, and performance reviews. Operational Duties: Act as first point of contact for customer-reported faults. Monitor network performance and respond to alerts using monitoring tools. Support field engineers remotely, including configuration and link checks. Escalate and communicate incidents appropriately to internal and external teams. Collaborate with third-party providers and Carrier Management teams. What We're Looking For Proven experience leading technical service teams as a NOC Manager. Experience managing third-party suppliers and escalations. Ability to coordinate major incidents while maintaining day-to-day operations. Strong communication skills and customer service excellence. Experience working in ITIL environments and meeting strict SLA requirements. High attention to detail and ability to perform under pressure. Eligible for Security Clearance (SC minimum, NPPV3 preferred). Desirable: Experience in high-pressure operational environments. Track record in staff training and development. ITIL Service Management certification. Benefits Competitive salary with 15% shift allowance Paid training and development opportunities Career progression within the Command Centre Pension scheme and other employee benefits Opportunity to work in a fast-growing operational environment Interview Process Stage 1: Microsoft Teams interview Stage 2: Face-to-face interview (optional) For further information on this role, apply to share your CV, or get in touch with VANRATH for a confidential chat. Skills: Leadership Communication Incident Management Problem-solving Team Coordination ITIL

The RLC Group is a privately-owned company that has been working within the aerospace industry since 1955. RLC employs over 1,000 people and operates from facilities located in the United Kingdom, Isle of Man and Singapore. RLC comprises of RLC Ronaldsway; RLC Langford; RLC Callender; RLC Singapore; RLC Global Point. This is an exciting opportunity to be a part of the RLC team, a world leader in the aerospace industry, in their new state of the art facility in Global Point, Newtownabbey. Job Title: Value Stream Manager Employment Type: Permanent Reporting to: Operations Manager Department: SGV Working hours: Days (early finish on a Friday) Location: Global Point Description of role To achieve results exceeding budget expectations. Inspiring your team to develop, grow and maintain relationships through outstanding quality and delivery performance in parallel with focused and decisive cost management. Create and maintaining a safe working environment and a positive work culture. Main duties include The development and fostering of customer relationships, always being an advocate of RLC and achieving customer intimacy andunderstanding Act as a strong and inspirational leader and coach to the Value Stream members, ensuring all people actions and processes are initiated and followed through delivering enabled, empowered and engagedemployees Support and grow the CI culture to create value for the value stream Develop and maintain strong working relationships across the entire business in order to foster teamwork and collectiveaccountability. Profit & Cash - inspire and lead the team to be better thanbudget 100% customer satisfaction through on time delivery to the highest levels ofquality. Ensuring product quality, process quality andresponsiveness Ensure the delivery of productionplans by having the right people in the right place Ownership of all appropriate business tools and metrics, ensuring that they are used with maximum impact to drive Value Streamperformance Control of inventory as perpolicy. Leadership and developmentof; Working TeamLeaders Operators Inspectors Appraisals, feedback and development plans in place Management of Level 1 & 2 SIMmeeting Provide appropriate escalation, ensuring that all issues are addressed and resolved in a timely manner. Ensure the utmost focus and highest standards with respect toHS&E. Ensure FOD free, creating a safe environment and be audit ready everyday Zero accident/incidents and no reoccurrence of previousissues Quarterly 6S audit score vs agreedtarget Stand in for Operations Manager as and when necessary. Experience Essential 3 years leadership experience in Manufacturing /Engineering environment Significant supervisoryexperience Demonstrates high team performance levels Delivery of performance improvement in a similar environment Desirable Profit and Loss accountmanagement Sound knowledge of workplace problem solvingtechniques Commercialawareness. Able to assess requirements for, and justify capital expenditure Relevant management experience Skills and Abilities Essential Evidence of problem solving which has resulted in clear addedvalue Proven experience in achieving targets in manufacturingmanagement Able to delegate tasks without losing ownership Demonstrates excellent verbal and numerical reasoningskills IT Literate specifically Microsoft office Problem Solving skills Good Communication Skills Leadership skills Desirable Financially astute and familiar with business accounting and budget processes Demonstrate application of Lean Methodology Setting development and achievement targets for self and others Personal Qualities Essential Proven ability to develop and motivate people andteams Willing and able to supportothers Makes difficult / unpopular decisions when necessary Able to act as rolemodel Effective personal timemanagement Excellent team player, capable of making an impact at alllevels Has high personal professional standards and maintains confidentiality when necessary Ability to use own initiative as well as work as part of a team Embraces and manages change and inspires others High levels of drive and enthusiasm Self-motivated Excellent influencing and negotiating skills Excellent communicator at all levels, with internal and external stakeholders Highly professional approach with the customers with excellent presentation skills Desirable Evidence of successful leadership, approachable, takes on fair share of tasks willingly Evidence of initiatives which have contributed to a success Demonstrate use of data driven techniques Evidence of written reports/ influencing management Training A desire to continually audit personal knowledge and skills and undertake further training and development Clear understanding of the role of training and non-training activities in personaldevelopment Clear understanding of your responsibility in the realisation of the benefits from your staff training and self-development Education / Qualifications Essential Educated to higher level or relevant experience Desirable Leadership qualifications Benefits 25 days holidays and 8 statutory holidays accrued during first years service which can be taken in hours. Defined contributions pension scheme, starting at 3% employee and 7% company contribution. Life Assurance Policy, paid at 4 times basic salary from day 1. Benefits platform offering discounts Free onsite parking Subsidised Canteen Reduced gym membership rate Additional Information Please be aware that many roles working for RLC (UK) Ltd will be subject to both security and export control restrictions. These restrictions mean that factors including new starters nationality, any previous or dual nationalities held, place of birth and country of residence may limit those roles that you can perform for the organisation. All offers of employment will be conditional upon and subject to receiving satisfactory results from BPSS screening. Skills: Leadership/Management Skills engagement of team performance delivery

Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. Lead daily operations of th

Divide time between customers and the team, developing relationships with customers and highlighting Skipton Building Society products and services through face to face, over the phone, and by video. The role of Customer Service Lead is a permanent position working 36 hours per week across Monday to

Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Service Desk Manager, this role provides leadership to a team of Level 0/1 Service Desk Associates. Team Lead, Service Desk (Eu

We’re looking for an experienced and motivated Customer Experience Team Lead to oversee a team of specialists responsible for new claim intake, existing claim inquiries, and administrative claim support. Lead and coach a team of Customer Experience Specialists to ensure consistent performance, acc

A hands‑on leader who actively engages with customers and the team—this is not a passive or “wait and see” role. Your leadership will directly influence customer outcomes through your team and ensure our exceptional renewal performance continues. Manage and support a team of Customer Success

Freelance Customer Service Team Lead – DTC E-Commerce (English). You’ll be the go-to person for day-to-day operations, ensuring our customers receive exceptional service while helping the team work smarter, not harder. Customer-first mindset with the ability to coach others to deliver great serv

Act as the main point of engagement with service managers and customer stakeholders. Run daily team calls to ensure all issues are tracked and managed effectively. Conduct operational one to ones and maintain high levels of team communication and engagement.