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About Us: 39 Hours Location: Oxford Westgate Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to forge a clear path ahead to achieve lasting success, whilst leaving a positive impact. Embracing our values strengthens our relationship with our customers and helps define our collective identity. Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a variety of customers. You will be a natural promoter of customer service excellence, a key contributor to the customer’s journey and experience instore, displaying knowledge and experience across product, store systems and processes. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity, supporting the store management to hold the store in their absence. Key Responsibilities: • As a supervisory member of the team, you will lead and empower your colleagues, ensuring our customers are at the heart of everything we do., • You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively listening, and confidently offering individual bespoke advice., • You lead with and deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way., • You achieve high productivity and motivate colleagues to seize each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s., • You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice to support your DM & SM., • You support management to train store colleagues, utilising the business tools and resources to drive success and encourage peer trust., • Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction., • You will actively seek opportunities to improve store performance and provide the best customer experience, improving service based on feedback from Feefo, Mystery Shops and other tools and resources., • You will assist store management by taking ownership of stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss., • You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately., • You will be accountable for opening and closing the store in the absence of management., • Cashier balancing at the end of the day and ensuring correct procedures are followed. What You'll Need to Succeed: Technical: • Prior experience in retail, hospitality, or customer service., • Possesses excellent knowledge of fashion trends and industry standard., • POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems., • Knowledge in Data Analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence. About You: • Reflects the aesthetic of Moss through personal style and presentation., • Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand., • Has outstanding communication abilities, enriched by emotional intelligence, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence., • Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions. Rewards & Benefits: • Employee Discount: 70% discount across all our stores., • Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month., • Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus., • Season Ticket Loan: Financial support for commuting., • Cycle to Work Scheme: Encouraging eco-friendly travel., • Discounted Gym Membership with PureGym: Promoting physical health and fitness., • Life Insurance: Providing peace of mind for colleagues., • Ongoing Development: Tailored to suit your career ambitions from day one., • Access to Moss Learning: An online learning platform for skill enhancement., • Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates., • New Baby Gift: Celebrating important personal milestones of colleagues. If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.

Closing date: 26-01-2026 Customer Team Leader Location: 39 Northcourt Road , Abingdon, OX14 1PJ Pay: £13.99 per hour Contract: 21 hours per week + regular overtime, permanent contract, part time Working pattern: 2pm to 10pm including weekends 30% colleague member discount in store - see below for more benefits Apply easily from your mobile by completing our assessments - no CV needed! You must be aged 18+ to authorise age-related sales Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers. Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business. What you’ll do • Own the day-to-day running of the store by leading the team on your shift, • Motivate, coach, and support your team to deliver great service and efficient operations, • Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members, • Support store performance through merchandising, stock accuracy, and HR processes, • Champion Co-op through community engagement and membership growth What you'll bring:, • Passion for people and leadership, • The ability to work flexibly and lead by example, • Full training and career development resources, • 30% discount on Co-op products in store, • Flexible access to you pay as you earn it, • Up to 10% pension contributions, • 36 days of holiday (pro-rata, including bank holidays), • 24/7 access to GP appointments, and colleague support programme

As a Shift Manager, you will be responsible for shop operations during shifts, motivating staff, and ensuring customer satisfaction across multiple channels including in-shop and online. A leading UK bakery chain is seeking a Shift Manager to lead a team in providing exceptional customer service.

A prominent retail chain in the UK is seeking a Retail Shift Manager to maintain high operational standards and lead a diverse team. In this role based in Oxford, you'll motivate staff, manage store operations, and deliver top-notch customer service during evening shifts.

We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

The ideal candidate has at least 2 years in restaurant management, strong leadership skills, and exceptional customer service abilities. A renowned hospitality group in the United Kingdom is seeking a Restaurant and Bar Manager to lead operations at Moonfleet Manor. This role involves managing a ded

You will lead teams to improve service design across digital products, collaborating with cross-functional leaders to deliver effective service solutions. A leading media and entertainment brand is seeking a Lead Service Designer to enhance customer journeys in a hybrid role based in either Osterley

This role involves managing and developing the Security team while ensuring high standards of customer service. A leading security services provider in Greater London is seeking a Security Night Supervisor. Key responsibilities include supervising operations, maintaining communications with manageme

You will oversee daily operations of the restaurant and bar, ensuring high standards of service and guest satisfaction. This role requires strong leadership skills and extensive food and beverage knowledge.

A leading UK retailer is seeking a Team Manager in Food to lead and develop the shop floor team. This role requires a commercially sharp individual with a proven leadership track record, responsible for driving sales and delivering exceptional customer service. Ideal candidates will thrive in a fast

The ideal candidate will lead a team of property managers, support their professional development, and maintain high standards of customer service.

A vibrant dining destination in Greater London is seeking a Restaurant Manager to lead a talented team and craft memorable guest experiences. The ideal candidate should have proven leadership experience in a fast-paced restaurant environment and a strong passion for hospitality.

A popular food retail company in the UK is seeking a Shop Manager to lead and motivate a team, ensuring a fast and friendly customer experience. You will be responsible for delivering outstanding service across various channels including in-shop, delivery, and drive-thru. Ideal candidates will have

A leading fashion retailer in Greater London is seeking a Floor Manager to lead a dedicated team and deliver exceptional customer experiences. Ideal candidates should have excellent leadership skills, a passion for products, and a strong commitment to customer service. This full-time position offers

An established industry player in automotive services is seeking a Workshop Manager to lead a dynamic team dedicated to exceptional customer service. You will be responsible for managing a talented team, ensuring compliance with health and safety standards, and exceeding customer expectations. With

The ideal candidate will have a strong background in customer service, team management, and possess excellent communication skills. A leading food service management company is looking for an experienced Assistant Cafe Manager in Greater London. This role involves overseeing catering operations, ens

A leading London restaurant is looking for a Hospitality Manager to enhance guest experiences and lead a dynamic team. The role involves training staff, ensuring excellent service, managing operational tasks, and maintaining food safety standards. Ideal candidates have at least 2 years of team manag

The position requires proactive leadership and a commitment to customer satisfaction. A leading distributor in the construction sector is seeking a Hire Manager to join their Bristol branch. In this role, you will supervise the Hire department, ensuring quality service and maintaining tools within h

The ideal candidate will lead a team to deliver outstanding customer experiences while managing front and back-of-house operations. A renowned quick-service restaurant chain in Greater London is seeking a Restaurant Shift / Floor Manager.

A leading fintech company is seeking a Customer Interaction Team Leader in London to oversee customer service delivery, ensuring compliance and operational excellence. This role involves leading a team, managing customer interactions, and implementing improvements in service. Ideal candidates will h

A prominent organization in the UK seeks a Team Leader for their People Operations team. This pivotal role involves managing a dedicated team, overseeing HR query resolution, and ensuring compliance and quality in service delivery. Ideal candidates will have experience in HR operations, team leaders

A new chic bar in Greater London is seeking a Floor Manager to ensure exceptional customer service and manage the dining experience. Candidates should have experience in high-quality dining environments, strong leadership and communication skills, and the ability to multitask effectively. This full-

Freelance Customer Service Team Lead – DTC E-Commerce (English). You’ll be the go-to person for day-to-day operations, ensuring our customers receive exceptional service while helping the team work smarter, not harder. Customer-first mindset with the ability to coach others to deliver great serv

A utility services provider in Greater London is seeking a Lead Service Designer to enhance customer experience. You'll oversee the customer lifecycle while creating impactful service strategies and mentoring fellow designers. The role demands strong UX design skills with a focus on comprehensive se

A leading luxury fashion brand is seeking an experienced supervisor for their retail team. The role focuses on daily floor supervision, enhancing customer experience, and mentoring sales associates.

Ideal candidates are passionate about customer service, enjoy teamwork, and possess strong safety awareness. A retail company is seeking a Shift Lead at their Witney location. The position requires overseeing daily operations to ensure a safe and positive environment for both customers and staff.

A leading retailer in Greater London is seeking a Team Manager in Food to lead a shop floor team, ensuring exceptional availability and 5-star service. This role requires a commercially sharp leader who is operationally resilient and capable of driving performance.

A climate-tech startup in London is hiring a Customer Support Team Lead to develop and manage the Support Specialist team. As part of this role, you will be responsible for coaching team members, tracking performance metrics, and collaborating with other departments to improve customer experience. T

A prominent retail organization in Oxford is seeking a Junior Management team member to enhance customer service and manage staff performance. Your role will also involve training new employees and supporting existing staff development, with a focus on exceptional customer satisfaction and store pre

A growing fintech company seeks a Customer Interaction Team Leader to manage effective customer service, ensuring compliance and satisfaction. This role involves collaboration with multiple teams like AML and Compliance, while leading a team oriented towards continuous improvement in a regulated env

A leading retail company in Greater London seeks a Store Manager to lead a team and foster a positive work environment. The role involves guiding the team, ensuring a customer-first approach, and using data to track progress. Candidates should have proven leadership skills and be comfortable with te

A leading cosmetics retailer in the UK is seeking a passionate Store Manager to lead a team dedicated to exceptional customer service. In this role, you'll inspire your team to create memorable customer experiences while driving sales growth through strategic initiatives. The ideal candidate possess

A leading service delivery company in the United Kingdom seeks an experienced professional to lead and support Service Delivery Resource Jointing teams. The ideal candidate will have strong IT skills, proven leadership ability, and a background in electrical distribution.

A major UK retail company is seeking a Team Support Manager to lead operational tasks in the store. The ideal candidate will be responsible for coaching staff, ensuring optimal productivity, and maintaining high customer service standards. The position offers opportunities for personal growth and to

The role involves deploying a security team, ensuring compliance with site procedures, and maintaining high standards of customer care. A leading security solutions provider is seeking a Security Supervisor for a prestigious venue in London.

You will guide the team, ensure guest satisfaction, and maintain high standards of service and venue appearance. A leading hospitality venue in Greater London is looking for a Supervisor to run the floor effectively. This role requires strong leadership, communication skills, and the ability to stay

In this role, you’ll lead a team, fostering a positive workplace culture while ensuring customer satisfaction. If you're excited to guide and motivate a team, this opportunity is for you. A leading retail company is looking for a Store Manager in Morden, United Kingdom.

A leading retail company in Oxford is seeking a Shop Manager who will inspire the team to deliver exceptional service and achieve superior sales results. The ideal candidate will have proven leadership experience in a hospitality or retail environment, along with a strong focus on customer service.

A leading hospitality company in the UK is looking for a Supervisor to support the management team in delivering exceptional service. Collaborate with the team to ensure that customers leave happy and the Lounge remains the go-to place for the community. The role requires strong leadership skills an

A leading catering company in Greater London is seeking an experienced Assistant Cafe Manager to oversee operations and ensure exceptional food service. The successful candidate will manage teams, maintain inventory, and motivate staff to deliver high-quality service. Ideal applicants will have a pa

You will lead service design across Agile teams and partner with cross-functional leaders to deliver scalable solutions. A leading media and entertainment brand in Greater London is seeking a Lead Service Designer to own the design of customer journeys. Ideal candidates have a strong track record in

You will lead a team, ensuring that high standards of service are delivered while managing customer interactions. A leading building materials supplier in the United Kingdom is looking for a Customer Sales Supervisor. This role requires strong customer service and supervisory experience.

The role involves managing a small team, ensuring excellent customer service, ordering supplies, and training new staff.

A leading security firm is seeking a Security Supervisor to ensure the deployment of the security team and manage adherence to policies. The ideal candidate must possess an SIA Door Supervisor License, with at least one year of supervisory experience and outstanding customer service skills. Key resp

This role involves leading a team of service designers to drive innovative service solutions, ensuring they align with customer needs and business goals. A leading media and entertainment brand in the UK is seeking a Lead Service Designer to enhance customer journeys across digital experiences. The

A growing hospitality group in London is seeking an experienced General Manager to oversee restaurant operations and ensure excellent customer service. The ideal candidate will lead and inspire a high-performing team, achieve sales targets, and maintain food quality and safety standards.

A popular restaurant and music venue in Greater London seeks a Restaurant Manager to enhance guest experiences and lead a dynamic team. The ideal candidate will have proven leadership skills in hospitality, a passion for creating heartfelt connections, and drive for team growth. Responsibilities inc

The Customer Interaction Team Leader is responsible for the overall delivery of effective and professional customer services to Soldo Customers. Lead and develop the team by ensuring adequate team training, regular and effective 1-2-1s, and review of individual and Team KPIs driving both a regulator