Customer service team lead jobs in ChesterCreate job alerts

As a Store Manager, youll be expected to manage the day to day operation of the store, manage, coach and develop the team to achieve targets and make sure customers receive first class customer service. Were looking for a Store Manager to lead the team in Wrexham. As a Store Manager you can earn up

A unique hospitality group in Chester is seeking an experienced Reception Manager to lead the front office team at the Hotel Indigo Chester. The successful candidate will provide exceptional customer service, oversee the reception operations, and manage the team to ensure every guest feels welcomed.

Keeping exceptional customer experience at the forefront of everything, the Assistant Store Manager will lead and motivate the team to drive service, sales and experience whilst occasionally stepping into role of Store Manager where required. The role of the Assistant Store Manager is to inspire and

Chester is seeking a Retail Supervisor to lead the team in delivering exceptional customer service and maintaining store standards.

If you’re ready to step up, lead a team, and have fun whilst doing it, Slim Chickens is where you need to be! Apply today – let’s make chicken history together!. Are you passionate about providing exceptional customer service and creating memorable dining experiences? Do you love working in a

Leading a retail team with a customer‑first attitude, prompting a customer‑focused mindset within the branch ensuring that customer service is at the heart of everything. This role will lead, guide and support the team to deliver fantastic customer service to our customers. Delivering a customer

Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch ensuring that customer service is at the heart of everything. This role will lead, guide and support the team to deliver fantastic customer service to our customers. Delivering a customer fir

Moss Bros Group is looking for a Retail Manager in Ellesmere Port to lead store performance and enhance the customer experience. This role requires strong leadership skills, with responsibilities including operational efficiency, team development, and customer service excellence.

PizzaExpress (Restaurants) Limited in Ellesmere Port is seeking a Deputy General Manager who will support the General Manager in all management tasks. You will lead and coach your team, ensuring high standards of quality and customer service.

Store Manager | Fashion Retail | Cheshire Oaks | Up to £40,000 + Bonus We are recruiting an experienced Store Manager to lead an established fashion retail store at Cheshire Oaks. This is a fantastic opportunity for a Store Manager who thrives in a fast paced retail environment and enjoys leading an existing team to the next level. As Store Manager, you will take full ownership of the store, driving strong retail performance, high standards and an exceptional customer experience. This role is ideal for a hands on Store Manager who is commercially focused and passionate about fashion retail. Store Manager Benefits Salary up to £40,000 depending on experience Bonus linked to retail performance Generous staff discount Uniform allowance 28 days holiday including bank holidays Structured training and long term retail progression Supportive and people focused retail cultureStore Manager Responsibilities As Store Manager, you will be responsible for the day to day success of this busy retail store. Lead, coach and develop a high performing retail team Drive sales, KPIs and commercial results as Store Manager Manage all aspects of retail operations including stock and payroll Deliver outstanding customer service in a fashion retail environment Maintain excellent visual standards and store presentation Ensure compliance with all company and retail proceduresWhat We Are Looking For Proven experience as a Store Manager within fashion retail A confident retail leader who can motivate and develop teams Strong commercial awareness and a results driven retail mindset Excellent communication and organisational skills A genuine passion for fashion and retailThis Store Manager role offers a brilliant opportunity to join a successful fashion retail brand at Cheshire Oaks. If you are looking for your next Store Manager position and want to progress your retail career, we would love to hear from you. Apply today to take the next step as a Store Manager in fashion retail at Cheshire Oaks. BH35330

Site Management Role based in Cheshire. Working for a well established fuel production and waste management company. Client Details Our client is a well established, industry leading fuel production and waste management company based in Cheshire. Description We are seeking an experienced Site Manager to lead the safe, compliant and efficient operation of this well established fuel production and waste management site. You will have full responsibility for health & safety, environmental compliance, operational performance and site budgets, overseeing feedstock acceptance, stock management and fuel production. Leading the on‑site team, you'll embed a strong safety‑first culture while driving performance across production, quality, maintenance coordination and housekeeping. You'll also manage the operational relationship with the fuel offtake customer, ensuring specifications and service levels are consistently met. Lead the safe, compliant and efficient operation of the site Deliver daily biomass fuel production to meet required quality, volume and customer demand. Champion Health, Safety and Environmental standards across all site operations. Use KPIs, data and reporting to drive performance across safety, production, quality and cost. Own fuel quality control, ensuring consistent standards and continuous improvement. Work closely with contracts, logistics and customers to coordinate deliveries and resolve day‑to‑day operational issues. Build and manage strong relationships with key customers and plant operators at a senior level. Identify and manage operational and contractual risks, escalating issues where required. Lead, develop and performance‑manage the operations team. Plan and coordinate maintenance activities to maximise plant availability and minimise downtime. Control budgets, optimise resources and deliver cost‑effective operations. Identify and implement continuous improvement initiatives, including waste reduction and efficiency gains. Profile WAMITAB/COTC - this is a preferred certificate but if you don't it then the client will assist in obtaining it. IOSH or above, or equivalent experience. Minimum Level 5 in leadership apprenticeship or equivalent experience or qualification. Established experience in operations management, either in waste management, fuel production or manufacturing Proven track record of managing production facilities and teams in any of these sectors - manufacturing, waste management or fuel production. Engineering Background or engineering environment preferred. A proven leader in manufacturing, fuel production or waste management Ability to manage shift change-overs effectively is extremely important to this role. Strong leadership and people management skills. Ability to engage with customers and external stakeholders on operational performance matters. Excellent problem-solving and decision-making abilities. Proficiency in operational management software and tools. Strong analytical and financial management skills. Excellent communication and interpersonal skills. Ability to effectively communicate with key stakeholders and plan maintenance schedules.Job Offer £60,000 to £65,000 plus benefits

ROLE: Branch Manager HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £31,204 basic salary per year BONUS/OTE: Realistic total earning potential of up to £41,188 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting a Trade Branch Manager to lead their own branch and Team to deliver excellence. Our Trade Branch Managers develop strong relationships with their customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR BRANCH MANAGERS DO: Lead their Branch, and use their team management skills to lead and develop a small team Ensure their Branch operates as effectively as possible Develop relationships with their customers, and enhance the sales and customer experience within the branch Manage day to day Branch operations and the branch team in order to deliver excellence Manage team absences and deployment Support the regional teams with recruitment Provide exceptional customer service and operational standards and e nsure Branch sales targets are achieved Support training and maintain training records for Branch staff WHAT WE NEED FROM OUR BRANCH MANAGERS: Our Branch Managers are hands-on, lead by example, and are focused on driving their team to reach sales and branch targets Passion and energy to deliver exceptional customer service and achieve business targets A customer focused approach, happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, drive and leadership abilities to manage a Branch effectively A full and valid driving license is essential Strong management skills and experience of leading a team Experience within a similar management role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR BRANCH MANAGERS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career

Our People Managers play a huge part in the success of our Sites and keep all the plates spinning at once - creating and driving a successful people strategy and operation. This role is one that can really make a difference to the whole operation of the site. So if you want to be in a role that creates impact and where you can encourage change, then this role is for you. Managing a team of HR Specialists/Assistants our People Managers business partner the Site and Leadership teams to deliver first class HR practices through the Myton vision and Values. It's fast pace, challenging but a highly rewarding role where attention to detail and credibility is key. Reporting into a Senior People Manager you will also... - Lead and manage the People and site teams to ensure that the site has a high performing, motivated and trained team of colleagues - Define and deliver a site people plan that is relevant to the local needs whilst in line with our framework - Create a culture of respect where Managers engage with, listen to and respond to their team members - Coach and support the management team and your People team to improve performance and grow talent across the whole site - Ensure that all ER, IR and Payroll processes and procedures are legal and in line with Company standards - Own all temporary and permanent labour supplies into your site, working with relevant parties to fill vacancies whilst ensuring a great candidate/colleague experience - Own and drive talent on your site, ensuring development plans and succession plans are in place for all salaried colleagues - Ensure that the site has the right people in the right place at the right time, and that training remains at the top of the leadership teams agenda - Proactively prioritise the Health and Safety of our colleagues and customers at all times - Identify and deliver savings and work with the Operational teams to ensure that site labour budgets and labour efficiencies are delivered About You To be successful in this role, as well as being a strategic thinker, and the ability to be nurture successful teams, you must also have... - CIPD qualified or with equivalent level of HR management experience - Experience of working in a fast paced, agile and demanding environment. (Ideally in a Manufacturing environment) - Up to date and deep knowledge of employment law - Experience of dealing with significant and complex employee relations cases - Exposure of working within a unionised environment - The ability to coach and influence at all levels - Confidence to communicate widely, including to large groups of colleagues - Strong IT skills, including MS Office and HR systems - Flexibility in terms of working hours, some travel will be involved to support other sites and project work Additionally, you will be a self-starter, be innovative and creative in your ideas and be driven by culture change and be pragmatic in your strategic thought process. You will hold a desire to step up in your career alongside the development of our current People team. Six weeks holiday (including bank holidays) 15% discount in Morrisons stores Additional 10% discount More Card for a friend or family member Career progression and development opportunities Subsidised staff canteen Free parking Market leading pension and life assurance Healthcare/Well-being benefits including Aviva Digital GP Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more Long Service Awards Optional Payroll charity donations Enhanced Family/maternity/parental leave About The Company You’ll find a great big welcome here at Myton Food Group - the part of our business that looks after manufacturing, whilst maintaining strong roots within Morrisons Supermarkets. At Myton Food Group, we have a legacy to be proud of. We’re British farming’s biggest single direct customer. We buy from highly valued suppliers. And we’re passionate about the quality of our food. Today, we have 19 manufacturing sites across the UK, where we pack and process fresh meats and fish, savoury and sweet pies, fruit and veg, flower bouquets, bread and lots more. We really do stand out in the world of food manufacturing. But what we’re especially proud of is the way we all get stuck in and work as a team, in partnership across our supply chain. Read more about what we do at our Myton Food Group website

Interim Head of Repairs & Maintenance Widnes, Cheshire (Hybrid Working) Salary £57,014 to £63,349 Plus Benefits Fixed Term Contract – 12 Months Full Time, 37 Hours Per Week (Flexibility Available) Are you an experienced interim leader who thrives on pace, clarity and delivering meaningful change? Halton Housing is seeking a high‑impact Interim Head of Repairs & Maintenance to lead a critical phase of transformation across our Repairs and Maintenance service. With 7,000 homes, 330 colleagues and a reputation for doing things differently, we’re reshaping our operating model through our Refresh Project, and we need an interim who can bring expertise, stability and momentum. This is a role for someone who can hit the ground running, lead people through change, and deliver measurable improvements in customer experience, compliance and operational performance. You’ll be responsible for overseeing a team comprising two Maintenance Managers, one Void Manager, and one Habitations Manager, providing leadership, direction, and support to ensure service delivery is efficient, consistent, and aligned with organisational objectives. We offer a flexible hybrid working approach, blending homeworking with time spent in our modern Waterfront Point office. You’ll attend the office on a few occasions each week, giving you the opportunity to collaborate face-to-face while enjoying the flexibility of working from home, alongside flexibility in working hours to support a healthy work–life balance if required. Your Mission Over 12 months, you will: • Lead and stabilise our responsive and voids repairs service, • Drive operational performance, ensuring right‑first‑time delivery and improved KPIs, • Implement key elements of our Refresh Project, reshaping how repairs are planned, delivered and monitored, • Strengthen compliance, including HHSRS, disrepair and the Human Habitation Act, • Embed a customer‑first culture, ensuring the customer voice shapes service delivery, • Provide confident leadership to colleagues and contractors during a period of change, • Use data and insight to drive pre‑emptive, proactive service improvements, • Ensure robust governance, risk management and budget control This is a hands‑on leadership role where your decisions will have immediate impact. What You Bring We’re looking for an interim who is: • Highly experienced in Repairs & Maintenance leadership, • A strong housing background, • Comfortable leading teams through change and uncertainty, • Strong on compliance, safety and regulatory requirements, • Commercially sharp, with proven budget and risk management experience, • Confident influencing at Exec level and engaging with stakeholders, • Skilled at using data to drive operational decisions, • Able to quickly diagnose issues and implement practical solutions, • Proven experience in regulated environments, supporting In‑Depth Assessments (IDAs) by coordinating inspection documentation, evaluating compliance against regulatory frameworks, and implementing improvements aligned to inspection findings would be highly beneficial., • Candidates will have experience of working within the requirements of Awaab’s Law, including managing damp and mould cases, meeting statutory repair timeframes, and ensuring compliance with regulatory standards., • Experience working with repairs scheduling systems to log, prioritise, and track maintenance requests, ensuring adherence to service standards and statutory repair timescales., • Significant experience of the Housing Health and Safety rating system (HHSRS), disrepair and the Human Habitation Act 2018., • A full UK driving licence. If you’re an interim who enjoys stepping into complex environments, creating clarity, and delivering results at pace, this is the kind of assignment where you can make a real difference. Closing date: 1st June Interview date: 12th June 2026 We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible

The Head of Commercial - Grocery will lead the strategy, growth, and profitability of the grocery channel for the company's own label ambient product portfolio. This role is accountable for strengthening existing customer partnerships, driving new business opportunities, securing new retail listings, and delivering best‑in‑class execution across the UK retail landscape. The role also leads a high‑performing account team to achieve revenue, margin, and distribution targets. Key Responsibilities Commercial Strategy & Growth Execute the commercial strategy for own label ambient products within the grocery channel. Own the annual operating plan including revenue and margin. Drive new business development, identifying and converting retailer opportunities for new own label ambient product ranges. Identify category expansion opportunities and emerging trends within ambient grocery.Customer Leadership Act as senior commercial lead for major retailers. Lead the negotiation and launch of new own label briefs, renewals, and long‑term partnerships. Build influential senior relationships with buying, category, and technical teams. Drive joint business planning aligned to retailer strategies and the needs of the ambient category.Team Leadership & Development Lead, coach, and develop a team of Account Managers including the NPD team. Create a culture of accountability, commercial rigour, and high performance.Financial & Performance Management Own the grocery P&L for ambient own label products. Manage and optimise trade investment, cost prices, and margin delivery. Work closely with Commercial Director to maintain accurate forecasts and strong service levels.Category, Insight & Product Development Use category data to build compelling arguments for ambient range development and optimisation. Shape promotional plans, packaging changes, and innovation pipelines aligned to retailer expectations.Operational Excellence Ensure robust account plans and accurate reporting against KPIs. Manage the critical path for own label development. Lead negotiation of annual terms, cost price discussions, and promotional frameworks.Skills & Experience Required Essential Strong experience managing UK grocery retailers within an FMCG environment. Proven track record working with own label products, ideally within ambient categories. Experience driving new business wins, securing listings, and responding to retailer briefs/Tenders/RFQs. Strong commercial acumen with experience owning large P&Ls. Excellent negotiation skills and ability to influence at senior levels. Strong understanding of category management and retailer data systems. Experience in fast-paced, growth-focused businesses.Behaviours & Leadership Attributes Strategic, commercial, and analytically strong. Confident and credible communicator with excellent relationship‑building skills. Highly accountable, proactive, and results-oriented. Empathetic and inspiring leader who develops and supports a high-performing team. Collaborative and skilled at cross‑functional working. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data

Securitas UK is looking for an Administrator in Derby to provide excellent customer service and manage inquiries. This role involves facilitating visitor access, monitoring customer assets, and acting as the central point of contact for both customers and contractors. Ideal candidates should have pr

B&Q Limited is seeking a Trading Team Manager located at its Derby store to lead a high-performing team that delivers exceptional customer service.

As a Senior Service Designer, you will lead the design of customer journeys, collaborate with cross-functional teams, and ensure that designs meet regulatory standards. Logic Managed Services Ltd is seeking a Senior Service Designer to support their Customer Journey team. This home-based role requir

In this pivotal role, you will inspire and motivate your team, deliver tailored customer service experiences, and support the management team in driving sales by monitoring key performance indicators. A leading premium fashion retailer in Greater London is seeking a Sales Manager to join their dynam

The role involves running service operations, organizing the team, and ensuring a brilliant guest experience with strong emphasis on customer service and team leadership. Candidates must have prior experience in hospitality, strong English skills, and an ability to motivate teams.

Victim Support is looking for a part-time Team Leader in South Staffordshire to oversee the Witness Service. You will lead a team, ensuring vulnerable witnesses receive compassionate support and meet service standards.

The ideal candidate will lead a dynamic team, ensuring top-notch service and cleanliness while driving community engagement through events. Pretty Decent Beer Co in Victoria Park is seeking an Assistant Manager to enhance customer experience in our new taproom.

The ideal candidate will demonstrate excellent team leadership and communication skills, enhancing the customer experience while overseeing day-to-day operations. Your key responsibility will be to support management and ensure the success of the department through effective stock management and cus

As an Assistant Manager you will be responsible for ensuring that next level customer service is delivered to our customers day in and day out, assisting the Venue Manager with leading your team from the front and building a successful business. Our passion is to provide true entertainment value in

Morrisons is seeking a Fresh Food Manager in Greater London to lead a high-performing team focused on exceptional customer service. Ideal candidates will have experience managing teams in fast-paced environments and excellent communication skills.

The day‑to‑day role includes assisting the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained, accepting and paying out bets, and delivering excellent customer service. Educate and guide the team to deliver excellent customer service. Lead by examp

This permanent full-time role involves leading a motivated team, ensuring exceptional customer service, monitoring department performance, and analyzing market opportunities. Lookers Motor Group Limited is seeking a Service Manager for Wimbledon Volkswagen.

This is a player-manager role: you'll be hands‑on in tickets while managing our customer service agents and acting as the main link between customers, logistics partners, and the rest of the team. We're looking for someone to take full ownership of our customer service as we grow. It's proactively

The Service Desk Team Leader plays a pivotal leadership role in ensuring a customer-focused, efficient, and effective service desk operation. The position has a high degree of autonomy in managing the day‑to‑day activities required of the role, and combines service excellence, team leadership, a

Tesco Retail is seeking a Shift Lead to ensure a great in-store experience for customers. In this role, you will lead your team, manage daily operations, and build inclusive relationships. Experience in team leadership within a fast-paced retail environment is essential.

The ideal candidate will have a strong background in customer service operations, data fluency, and experience with customer service platforms like Zendesk. Beauty Pie in Greater London is looking for a Customer Service Manager to oversee daily operations within the Member Happiness team. This role

Experience managing customer support teams within an FCA‑regulated financial services environment, including pensions, investments, mortgages or similar. Chip is launching a SIPP pension product and seeks a Team Lead to shape customer support from day one. The role leads the Pensions specialty wit

Screwfix is looking for a supervisory team leader in Greater London. The role involves hosting customers, managing a team, and ensuring excellent store standards. Candidates should have experience in supervision, strong customer service skills, and a flexible work approach.

You will manage daily operations, ensure exceptional service, and assist in training. The Roof Gardens in Kensington is seeking an experienced Assistant Restaurant Manager to enhance the dining experience by guiding a talented team.

Floor Lead in Greater London to optimize store operations and enhance customer service. The role involves leading the team, managing inventory, and maintaining the brand's standards.

Store Manager Bridgend Designer OutletApplylocations: Bridgend, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR128611Are you a natural leader who thrives in a fast-paced environment and loves working with customers? If so, we want you to join our team as a

The role involves overseeing training, handling customer complaints, and participating in food preparation processes.

WSH Group is seeking a dedicated individual to supervise and train catering staff at their Wood Green location, emphasizing exceptional customer service and food quality. The ideal candidate will have previous hospitality experience, strong organizational skills, and a passion for delivering excelle

The ideal candidate will bring previous supervisory experience, a strong focus on customer service, and the ability to maintain a positive work environment.

Hitachi Energy UK Limited is seeking a Team Leader for Service Pre-Sales based in Staffordshire, UK. This role leads a small team to ensure service proposals are technically sound and commercially viable. Responsibilities include supporting sales teams with technical clarity and leading the strategy

In this role, you will support the Restaurant Manager, lead the team, and ensure every customer has a memorable experience. The ideal candidate will have management experience in hospitality, a keen eye for detail, and a positive team-first approach.

The successful applicant will be responsible for ensuring service quality, team performance, and customer satisfaction. Candidates should have a BA/BS degree, along with over 5 years of experience in customer service management. This leadership role offers opportunities for strategic development and

Sheridan Maine (Midlands) is looking for a Service Charge Accountant/Manager to lead a specialist finance team in London. This hybrid position requires a qualified accountant with strong technical and financial reporting skills, as well as leadership experience. Responsibilities include managing ser

We are searching for a skilled team leader to be our Bar Supervisor, someone who will help to oversee all aspects of our busy hotel bar. This is a hands‑on role so you will need to be comfortable with rolling up your sleeves and getting involved with service. Wine knowledge is advantageous with a

The role involves managing a team and continuous improvement of the MRI service. Medical Imaging Partnership is looking for a Lead Radiographer responsible for operational and clinical management at the Queen Anne Street site.

MAGIC is seeking a Customer Service Manager who will take full ownership of customer service as the company scales. In this player-manager role, you will actively resolve tickets while leading customer service agents and liaising with logistics partners to ensure seamless operations. We require a de

A popular food retailer in the UK is looking for a Shift Manager to lead a team in delivering exceptional customer service. As a manager, you will inspire the team, ensure high standards, and maintain a clean and friendly shop environment. Previous supervisory experience in a customer-oriented setti