Customer service team lead jobs in ChesterCreate job alerts

Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. W e are on the look out for a passionate Health and Safety Manager to join our team! As Health and Safety Manager you will regularly act as Duty Manager, taking accountability for ensuring the smooth operation of the club and ensuring day to day health & safety and compliance regulations are adhered to . Y ou will lead a team and ensur e all are trained in line with company expectations as well as manage a team of self-employed contactors. We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential. Some of our perks : • Free Club Membership for you and your family!, • Discount on food and drinks., • Discounts on Swimming, Tennis Lessons, and Personal Training., • Opportunities for Career Advancement through internal training and development., • Wagestream App : Get paid on demand !, • Access to our Benefits Suite . About you : As Health and Safety Manager , we are looking for someone who: • Has an IOSH / NEBOSH or other relevant, recognised H&S qualification, • Relevant Facilities Management Qualification (HND, Diploma etc), • Strong understanding and experience of Health and Safety regulations, • Experience in managing the maintenance and upkeep of a facility., • Experience in managing a team in a service led facility"(e.g. restaurant, attraction, retail unit, sporting or leisure facility)", • Passionate about customer service. Join us and help us create a thriving and inclusive culture . Together, we're m ore than a C lub!

Role – Senior Consultant Technology – Concession T300 Stress Engineer Location – Broughton, Flintshire Business Unit – ENG Compensation – Competitive (including bonus) Job Description • Knowledge of aerospace procedures related to Non-Conformities, Concessions, DQNs, WQNs, Special Instructions, and In-Service Repairs (e.g., A2406, A2838, A2846, AS-330-M)., • Lead and perform static stress analysis and Fatigue & Damage Tolerance (F&DT) assessments to evaluate the impact of non conformities, repairs and modifications on primary and secondary aircraft structures., • Understand baseline/certification stress analysis performed on specific work packages., • Understand concession inputs such as CODs, COIs, COAs etc., • Conduct stress calculations for metallic, composite, and hybrid structures using both analytical and numerical methods as per aerospace certification and engineering methods., • Utilize specific tools such as ISAMI, GFEM, DFEM, as well as finite element software (Patran/Nastran, Hypermesh)., • Collaborate closely with the offshore stress team, ensuring clear technical communication, timely guidance, and smooth execution of deliverables., • Prepare, Review and validate stress outputs such as COS, COI and etc. in line with Airworthiness requirements., • Ensure adherence to SAP, PLM, and configuration control processes., • Drive issue resolution by interfacing with cross functional teams (design, manufacturing, quality, configuration management, etc.)., • Serve as a technical representative for onsite offshore coordination, addressing queries, clarifications, and technical escalations. Skillset • Knowledge of Wing Plant Engineering Team (PET) and Mise Au Point (MAP) activities across Wing Airframe Scope and Programs., • Analysis using aerospace stress methods (Static, Fatigue and Damage Tolerance) to justify structural justifications for non-conformities (Concessions)., • Knowledge of hand calculations and FE analysis., • Knowledge of aerospace processes and procedures relating to design (RSDP, SIDP, AP, ABD, AIPI, AIPS, etc..)., • Understanding of aerospace design principles and airworthiness requirements., • Experience of using aerospace Supply (DocMaster, Airnavx etc.)., • Ensuring the safe operation of aerospace aircraft with respect to structural integrity., • Concession Signatory experience, • Valid aerospace training certificates in SAP, ISAMI, VPM and PASS SSI. Tools • PATRAN, NASTRAN, ISAMI Analyst, ABAQUS, SAP PAC, GISEH, Hyper Works, PASS SSI, VPM, SRM/ASR, ADL, Python, MS Visual Basic, JIRA, MTS, HSB Required Qualifications (Non-negotiable requirements) • 5-10 years of hands on experience in aerospace structural stress and concession analysis., • Proven experience working on aircraft programs. About Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit to see how Infosys can help your enterprise navigate your next. All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

RRxCo is partnered with an exciting and fast-growing Biotech to hire a QA specialist to help bolster their resource. The UK-based business established in 2010 focusing on antibody, protein and peptide drug conjugate medicines and technology. The bioconjugation team was formed in 2011 and moved into a state-of-the-art facility in 2018. The facility has been built for containment; with the safety of their people and the environment in mind, and bespoke laboratories have been designed specifically to accommodate highly potent bioconjugations. Antibody Drug Conjugates combine the cell and tissue specificity of monoclonal antibodies with the cell-killing potential of highly potent small molecules and represent one of the fastest-growing sectors in the oncology field. Summary The Quality Assurance Specialist is responsible for maintaining the quality management systems, ensuring there is adequate QA support for production activities (including batch review), Project support, oversight of material management and approval of materials/ service providers, approval of validation documentation, audit support activities and other QA activities onsite. Deliverables • Responsible for document review (batch documents, logbooks, Protocols, SOPs, forms etc.), • Use Quality systems to ensure compliance (Documentation, Deviation CAPA, Change control etc), • Contributes to supplier quality assurance programme and new supplier qualification., • Supporting and leading quality related investigations, writing investigation reports and initiating/following up on corrective and preventative actions., • Use, support and maintain training systems, training programmes and training documentation., • Proactive administration of the Quality Management systems, metrics/KP! management and trending for Quality., • Works closely with all functions and departments to ensure efficient document review according to cGMP and other regulatory requirements are compliant., • Supports and lead in self-inspections, customer, and regulatory audits., • Is an integral part of the Quality Team, Coach, support and follow values., • Ability to work under pressure and leading Quality based projects., • Support and lead other activities like Data Integrity activities, Quality Risk Management, approving pre and post execution validation documents, Supporting batch release of clinical and commercial bulk drug substance/ API against product specification files., • MHRA and other regulatory guidelines knowledge, • Completion of additional duties reasonable to ensure the efficient running of the QA department. Profile of the individual • Minimum HND Biological subject and have a proven track record in QA in the pharmaceutical industry (or a related industry), • Minimum 5 years' experience in a QA role within either Pharmaceuticals or Biopharmaceutical environment. QA experience of dealing with QC and/or Manufacturing would be advantageous., • Experience using Microsoft Office of programs especially good knowledge in Word, Excel, PowerPoint, and formatting skills., • Knowledge and practical experience of GMP & GLP Systems., • Knowledge and practical experience of Quality systems, Data Integrity, Supplier Management and Quality Risk Management., • Numerical & investigative skills, Coach and support other functions in managing quality issues. Ability to work accurately, with attention to detail in documentation reviews., • Ability to prioritise and deal effectively with a varied workload., • Good communication skills with the ability to form strong working relationships with stakeholders at all levels across the organisation., • Approachable and friendly, with the confidence to constructively challenge results and performance when required. Desirable: • Trained external auditor for external suppliers. Trained trainer, mentor, and coach in Quality., • End to end QA knowledge on pharmaceutical manufacturing knowledge. Excellent technical reports writing skills, advanced Microsoft package skills. Leadership and soft skills proficiency., • Investigational Medicines product knowledge of Manufacturing and QA support.

Practice Manager Chester, CH1 1LG 5 days / 40 hours per week (Monday to Saturday 9am - 5:30pm) Salary £45k - £50k per annum We now have an exciting opportunity for an experienced optical Practice Manager to join Bayfields Opticians & Audiologists in our Chester practice with a strong background in optics to lead and inspire our team. About the Role: As our Practice Manager, you will play a key role in ensuring our clients receive the highest level of care and service. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do which is why our client testing times are 45-minutes each. Your expertise in optical retail will enable you to effectively manage operations, drive business growth, and lead a motivated team to success. Key Responsibilities: • Oversee daily operations and ensure the smooth running of the practice, • Lead, support, and develop the team to deliver outstanding customer care via our Welcome, Discover, Delight client journey, • Manage stock, budgets, and performance KPIs, • Ensure compliance with industry regulations and company standards, • Proven experience in optical retail management, • Strong leadership skills with the ability to inspire and motivate a team, • Excellent communication and organizational abilities, • FBDO Dispensing Optician qualification (desirable), • Competitive salary £45k - £50k and a benefits package including Life Assurance benefit (=2x your salary), • Ongoing training and career development opportunities

Vital Power Group is one of the fastest growing providers of critical power support solutions and EV charging infrastructure in the UK. Our vision is to become the most trusted turnkey solutions partner within our respective markets, and we will do this by re-setting customer service benchmarks and transforming customer expectations with honesty, integrity, and passion. Our work is delivered by a team of well trained, equipped, and motivated Engineers, supported by a 24/7/365 Operations capability, and led by a diversely skilled Leadership Team. Vital Power Group expects all its employees to act as ‘co-owners’ of the business, and to always put safety first, followed closely by customer satisfaction and commercial success. Our values are ones that promote the best behaviour and team ethics, and we believe that this requirement will drive profitable growth and make Vital Power Group a fantastic place to build a career. This role operates on a hybrid basis, with a minimum requirement of three days per week in our Chester Operations Centre. The position follows standard working hours of Monday to Friday, 08:30–17:00. Job Overview – Bid & Proposal Executive Vital Power Group is looking for an innovative and resourceful Bid & Proposal Executive to join their growing team. As a Bid & Proposal Executive you will be responsible for producing compelling bids of the companies’ services; these will be a combination of bid requests received through inbound channels and found through proactive management of lead portals and tender portals. You will be responsible for identifying relevant opportunities and then leading the delivery of successful bids, from the first stage of the process through to the contract closure. Key Responsibilities and Duties CRM Management: • Maintain high standards of data integrity within the CRM, including up-to-date customer details, sales opportunities, document records, and note keeping., • Research, oversee, and manage the lead portal to seek out opportunities for the company to provide its services to new construction projects happening in the UK., • Utilise the companies own CRM system and database to proactively identify opportunities to offer the companies services to existing contacts, including any lapsed accounts., • Drive customer engagement and satisfaction through bespoke communication strategies, utilising system ability., • Effectively manage customer queries, feedback, and post-sales support through the CRM system., • Collaborate with the business development team, and other departments to align CRM strategies with wider business objectives., • Liaise with Marketing department to develop promotional material to assist with your proposals, where applicable. Bid Writing: • Manage the tender portal to identify any relevant public sector contracts that are due to expire and register interest., • Responsible for drafting, reviewing, writing, and submitting high-quality and persuasive tender responses, liaising with technical specialists across the business for relevant input., • Gather all relevant paperwork and documents in order to accurately and efficiently draft highest quality and successful tender bids., • Use the systems and portals available to you to build up a pipeline forecast of expiring contracts and plan tender responses for these., • Liaise with appropriate Management and Business Development teams to identify potential bidding opportunities in line with the wider business goals and manage the opportunity tracking process., • Build and manage effective working relationships with customers., • Complete bid planning documents including bid summaries, project plans, gap analysis and other documents., • Provide updates and reviews of standard professional documentation in relation to bids., • Positively and professionally represent the business at all times. Person Specification Criteria - Education, Qualifications & Experience Essential: • Good level of general education, • Experience of maintaining CRM Software and portals., • Excellent analytical abilities and data management skills., • Proficient in Microsoft Office Suite and CRM software., • Meticulous, with strong organisational skills., • 3-5 years’ experience in a similar role, ideally in a similar industry., • Expert writing skills, with strong attention to detail and the highest levels of accuracy., • Extensive experience within a bid writer capacity., • Proven track record working on and winning complex bids., • Creative, strategic thinking and ability to problem solve., • Experience of liaising with both customers, suppliers, and employees professionally and convey information., • Strong commercial awareness., • Ability to manage own workload and establish priorities., • Experience of working effectively as part of a team as well as independently., • Self-motivated and able to learn quickly., • Willingness to undertake further training where required for professional development. Desirable: Previous experience in the power generation industry. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. If you require any additional support to attend an interview, please let us know in advance.

Central Operations & Commercial Manager - North West & Wales - £55-60,000+Bonus We are seeking a commercially driven and operationally astute leader to join our senior team as Central Operations & Commercial Manager. This is a high-impact role supporting the COO in delivering operational excellence, commercial growth, and data-led decision-making across multiple sites. You will play a pivotal role in enhancing profitability, optimising systems, and elevating the end-to-end guest experience. From pricing strategy and revenue management to customer journey optimisation and sales culture development, this role offers the opportunity to shape performance at both strategic and operational levels. If you are analytical, results-driven, and passionate about delivering exceptional customer experiences while maximizing commercial return, this could be the ideal next step. Key Responsibilities: -Support the delivery of company-wide operational and commercial strategy -Drive initiatives that enhance profitability, efficiency, and service standards -Lead the optimisation and continuous improvement of operational systems (booking, POS, CRM, labour, stock, maintenance) -Ensure consistency of brand standards and compliance across all sites -Lead continuous improvement of the full customer journey, from booking to post-visit -Oversee pricing across all bookable inventory, aligning with demand and seasonality -Balance guest experience with operational efficiency and revenue optimisation -Collaborate with marketing to improve conversion, retention, and commercial impact What we are looking for: -Strong revenue management and pricing strategy expertise -A track record of improving profitability and operational efficiency -Excellent analytical skills with the ability to translate data into action -Experience within a multi-site or hospitality environment (desirable) -Strong project management and stakeholder engagement capability -High proficiency in operational systems (POS, CRM, booking platforms, labour scheduling, stock control) Please send your CV to Scott today

Greenwell Gleeson have been retained to recruit a Managing Director position for a well established and profitable professional services business based in Cheshire. Reporting to the Chairman, the MD will be tasked with helping define and deliver the growth strategy both organically and through targeted acquisition. They will need to lead a highly motivated work force, develop sales strategy and widen service offering, ensure continued compliance with industry legislation, ensure IT infrastructure adequately supports current and future business needs and importantly, keep a tight control on costs and drive profitability. Outline of the Role: My client is seeking to recruit a commercially minded Managing Director to drive sustained growth within the business. They will demonstrate leadership at all levels and take responsibility for managing the day-to-day operations, resources, and overall direction of an organisation. Role Priorities: Leadership and Team Management: • Provide company-wide leadership to execute agreed strategy, • Play leading role at board level to help define company strategy and direction, • Lead, mentor, and manage a team, ensuring high levels of motivation, performance, and alignment with company goals as well as encouraging professional development., • Set clear performance targets and regularly evaluate team performance against these metrics., • Provide clear and effective communication across the business and foster an inclusive culture Market Understanding and Business Development: • Analyse the local market landscape, identifying trends and opportunities, monitor competitive activity and adjust strategies to maintain a competitive edge., • Develop and implement strategic plans to drive business growth and market penetration., • Seek opportunities to develop product offering and exploring new markets sectors Customer Relationship Management: • Build and maintain strong relationships with key customers, ensuring high levels of customer satisfaction and retention. Act as the primary point of contact for major clients., • Work closely with the sales team to ensure that customer interactions are consistent with the company's values and objectives. Sales Strategy and Execution: • Develop and execute a comprehensive sales strategy that aligns with overall company goals and drives revenue growth., • Oversee the sales pipeline, ensuring that targets are met or exceeded and continuously optimize the sales process to deliver value to customers. Operational Management: • Oversee all operational aspects of the business to ensure efficiency and profitability., • Optimise operational efficiency and effectiveness across all departments, including setting performance metrics, monitoring operational performance, and implementing improvements as needed. Financial Management: • Manage the company P&L and budget, ensuring efficient allocation of resources to achieve maximum return on investment., • Provide regular reports on sales performance, market trends, and other relevant metrics to senior management. IT Management • Take ownership of the companywide IT infrastructure, • Play key role in optimising IT capabilities across the businesses., • Ensure systems and processes to adequately support current and future business requirements Compliance: • Keep abreast of industry specific legislation changes and formulate appropriate strategy to mitigate any risk and capitalise on any opportunities, • Work with external partners to ensure fully compliant with current legislation, • Provide good corporate governance, ensuring that appropriate systems and internal controls are implemented, maintained and audited, • Maintain memberships, partnership and affiliation with industry bodies Personal Experience & Attributes • 10+ years of experience in a senior leadership role., • Strong business acumen, broad understanding of all areas of management (Sales, Operations, Finance, etc.), • Able to take a holistic business approach whilst maintaining a strong grip on detail, • Robust character, self-starter able to operate autonomously., • Comfortable in fast paced dynamic company with Owner Manager culture, • Related industry experience would be a preference. Strong understanding of the local market and experience in business development., • Demonstrated ability to manage a large team with proven track record in managing and developing high-performing sales teams., • Excellent leadership, team management and communication skills, with the ability to build and maintain relationships at all levels., • Strong strategic thinking and analytical abilities., • Proficiency in CRM software and sales analytics tools.

The Head of Commercial – Grocery will lead the strategy, growth, and profitability of the grocery channel for the company’s own label ambient product portfolio. This role is accountable for strengthening existing customer partnerships, driving new business opportunities, securing new retail listings, and delivering best‑in‑class execution across the UK retail landscape. The role also leads a high‑performing account team to achieve revenue, margin, and distribution targets. Key Responsibilities Commercial Strategy & Growth • Execute the commercial strategy for own label ambient products within the grocery channel., • Own the annual operating plan including revenue and margin., • Drive new business development, identifying and converting retailer opportunities for new own label ambient product ranges., • Act as senior commercial lead for major retailers., • Lead the negotiation and launch of new own label briefs, renewals, and long‑term partnerships., • Build influential senior relationships with buying, category, and technical teams., • Lead, coach, and develop a team of Account Managers including the NPD team., • Manage and optimise trade investment, cost prices, and margin delivery., • Use category data to build compelling arguments for ambient range development and optimisation., • Ensure robust account plans and accurate reporting against KPIs., • Manage the critical path for own label development., • Lead negotiation of annual terms, cost price discussions, and promotional frameworks. Skills & Experience Required • Strong experience managing UK grocery retailers within an FMCG environment., • Proven track record working with own label products, ideally within ambient categories., • Experience driving new business wins, securing listings, and responding to retailer briefs/Tenders/RFQs., • Strong commercial acumen with experience owning large P&Ls., • Excellent negotiation skills and ability to influence at senior levels., • Strong understanding of category management and retailer data systems., • Experience in fast-paced, growth-focused businesses. Behaviours & Leadership Attributes • Strategic, commercial, and analytically strong., • Confident and credible communicator with excellent relationship‑building skills., • Highly accountable, proactive, and results-oriented., • Empathetic and inspiring leader who develops and supports a high-performing team., • Collaborative and skilled at cross‑functional working.

RRxCo is partnered with an exciting and fast-growing Biotech to hire a QA specialist to help bolster their resource. The UK-based business established in 2010 focusing on antibody, protein and peptide drug conjugate medicines and technology. The bioconjugation team was formed in 2011 and moved into a state-of-the-art facility in 2018. The facility has been built for containment; with the safety of their people and the environment in mind, and bespoke laboratories have been designed specifically to accommodate highly potent bioconjugations. Antibody Drug Conjugates combine the cell and tissue specificity of monoclonal antibodies with the cell-killing potential of highly potent small molecules and represent one of the fastest-growing sectors in the oncology field. Summary The Quality Assurance Specialist is responsible for maintaining the quality management systems, ensuring there is adequate QA support for production activities (including batch review), Project support, oversight of material management and approval of materials/ service providers, approval of validation documentation, audit support activities and other QA activities onsite. Deliverables • Responsible for document review (batch documents, logbooks, Protocols, SOPs, forms etc.), • Use Quality systems to ensure compliance (Documentation, Deviation CAPA, Change control etc), • Contributes to supplier quality assurance programme and new supplier qualification., • Supporting and leading quality related investigations, writing investigation reports and initiating/following up on corrective and preventative actions., • Use, support and maintain training systems, training programmes and training documentation., • Proactive administration of the Quality Management systems, metrics/KP! management and trending for Quality., • Works closely with all functions and departments to ensure efficient document review according to cGMP and other regulatory requirements are compliant., • Supports and lead in self-inspections, customer, and regulatory audits., • Is an integral part of the Quality Team, Coach, support and follow values., • Ability to work under pressure and leading Quality based projects., • Support and lead other activities like Data Integrity activities, Quality Risk Management, approving pre and post execution validation documents, Supporting batch release of clinical and commercial bulk drug substance/ API against product specification files., • MHRA and other regulatory guidelines knowledge, • Completion of additional duties reasonable to ensure the efficient running of the QA department. Profile of the individual • Minimum HND Biological subject and have a proven track record in QA in the pharmaceutical industry (or a related industry), • Minimum 5 years' experience in a QA role within either Pharmaceuticals or Biopharmaceutical environment. QA experience of dealing with QC and/or Manufacturing would be advantageous., • Experience using Microsoft Office of programs especially good knowledge in Word, Excel, PowerPoint, and formatting skills., • Knowledge and practical experience of GMP & GLP Systems., • Knowledge and practical experience of Quality systems, Data Integrity, Supplier Management and Quality Risk Management., • Numerical & investigative skills, Coach and support other functions in managing quality issues. Ability to work accurately, with attention to detail in documentation reviews., • Ability to prioritise and deal effectively with a varied workload., • Good communication skills with the ability to form strong working relationships with stakeholders at all levels across the organisation., • Approachable and friendly, with the confidence to constructively challenge results and performance when required. Desirable: • Trained external auditor for external suppliers. Trained trainer, mentor, and coach in Quality., • End to end QA knowledge on pharmaceutical manufacturing knowledge. Excellent technical reports writing skills, advanced Microsoft package skills. Leadership and soft skills proficiency., • Investigational Medicines product knowledge of Manufacturing and QA support.

A prominent retail brand in Ellesmere Port is seeking a Supervisor to lead its sales team, focusing on outstanding customer service and efficient retail operations. This role requires experience in retail supervision or senior sales to foster a unique shopping experience aligned with brand standards

A leading retail company in Ellesmere Port is seeking a Supervisor to lead the sales team and enhance customer service in-store. Ideal candidates will have previous retail experience, a commercial mindset, and the ability to motivate others.

A vibrant restaurant chain in Chester is looking for an Assistant Manager to support the General Manager in daily operations, lead the team, and ensure excellent customer service. Ideal candidates are passionate about Italian cuisine and have experience in restaurant management or a similar role. Yo

Step into a role as a Supervisor working in one of our retail stores where you will lead the sales team by example, using an excellent understanding of product with a friendly, welcoming approach to provide excellent customer service, ensuring your team does the same. You will also assist in setting

A fashion-forward footwear brand in Ellesmere Port is seeking a retail management professional to uphold high customer service standards and lead a team. The ideal candidate has previous retail management experience in a fashion brand, a proven ability to drive sales, and a passion for customer serv

We are looking for a Assistant Store Manager to join Team OB in our Chester store on a Maternity Cover Contract. As an Assistant Store Manager, you will work alongside your Store Manager to enhance sales and motivate your team. Reporting to the Store Manager, you will bring enthusiasm, positivity, and joy to the store by inspiring your customers and colleagues and maximising sales. This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager, and we are open to having conversations about working flexibly. A bit about us At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We dont take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. Theyre confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role OB Assistant Store Managers will: Analyse a variety of reports to measure the success of the store and team. Work with KPIs to evaluate the stores performance and identify development areas. Lead by example and provide guidance to all team members, making sure their personal objectives and the stores objectives are being met. Work alongside the store manager to ensure the team delivers exceptional customer experiences. Support your store manager with progress meetings and appraisals in a timely manner for all team members and carry out the meetings where appropriate. Work with your team to develop and support their career progression. Follow company guidelines for all cash handling including till transactions and cashing up. Make sure the team always adhere to OB operational standards. Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice. Bonas Benefits: Generous employee discount up to 60% off all OB products Free access to our 24 hour employee assistance programme with Care First offering financial, emotional and vocational support Flexible holiday 30 days (including bank holidays) increasing to 35 days with length of service Annual discretionary profit related bonus scheme Free membership for our Westfield Health Cash Plan or Private Medical Auto-enrolment into our pension plan Refer a Friend incentive Enhanced maternity, paternity, adoption and shared parental leave Equity, Diversity and Inclusivity Voice network and EDI team Mental Health First Aider support Education and support through 360L eLearning platform Free refreshments and treats in store What we look for: Experience in team management. Positivity, vibrancy and ready to take on anything. Someone whos kind, helpful and considerate towards customers and team members alike. Exceptional organisation skills and natural multi-tasking ability. Commercial awareness. Ambition, resourcefulness and someone whos looking for opportunities to learn more. TPBN1_UKTJ

Supervisor Cheshire Oakes Hourly rate: £12.70 - Estimated annual OTE on top of basic: £4,159.91 Hours per week: 30 Contract: Permanent Starting date: 9th March 2026 KEY SKILLS Sales & Target driven Retail experience Customer Service Customer-Centric Approach Track record of results Adaptability Communication BENEFITS AND PERKS Competitive base salary, monthly bonus, commission on every item sold Exciting incentives Up to £2000 per year (pro-rata) jewellery allowance 65% off discount Your birthday off Enhanced holiday entitlement starting at 28 days including bank holidays and increasing to 31 days after one year of service (pro-rata for part time colleagues) Holiday purchase scheme Length of service rewards Volunteering days Free 24/7 access to Employee & Family Assistance Programme via Retail Trust offering wellbeing and financial support as well as discounts Enhanced sickness and emergency paid leave * Pay on demand available * Cycle to work scheme * Cash plan health insurance * Referral rewards * Nationwide opportunities across Boutiques and Concession Counters Frequent training to aid your career growth and progression within THOMAS SABO *Subject to successful completion of probation THE CANDIDATE We are looking for passionate, sales-driven brand ambassadors. To be a THOMAS SABO brand ambassador, you must be passionate about the brand, our products and our customers. THE REQUIREMENT Previous 1-2 years experience at Supervisor Level Passionate, driven individuals with strong customer service skills Proven sales track record and the demonstrated ability to meet and exceed your personal sales KPIs Premium retail experience Ability to work well in a team environment and lead by example Experience of opening/closing a standalone store Flexible to work in other local stores as required TH E COMPANY THOMAS SABO is an innovative, international lifestyle company, with a passion for creating unique, highly expressive jewellery and accessories that allow you to express your personality. At its core, the THOMAS SABO vision is inextricably linked to that of Thomas Sabo himself: our founder, visionary and mentor. We take our responsibility to the environment seriously and are committed to our relationships with customers, partners and place paramount importance on our colleagues. THE COMMITMENT At THOMAS SABO our aim is to foster a supportive and collaborative culture, providing our colleagues with the positive working environment we believe they deserve and as with our eclectic jewellery collections, we celebrate diversity. We are passionate about inclusivity and promote equality. We are committed to providing a supportive workplace where everyone in our team feels valued, included and most importantly, can be themselves at work. We strive to provide opportunities for career growth and encourage individual successes, recognising talent and celebrating achievements. THOMAS SABO is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Please note that due to large volume of applicants only successful candidates will be contacted for an interview. TPBN1_UKTJ

Central Operations & Commercial Manager - North West & Wales - £55-60,000+Bonus We are seeking a commercially driven and operationally astute leader to join our senior team as Central Operations & Commercial Manager. This is a high-impact role supporting the COO in delivering operational excellence, commercial growth, and data-led decision-making across multiple sites. You will play a pivotal role in enhancing profitability, optimising systems, and elevating the end-to-end guest experience. From pricing strategy and revenue management to customer journey optimisation and sales culture development, this role offers the opportunity to shape performance at both strategic and operational levels. If you are analytical, results-driven, and passionate about delivering exceptional customer experiences while maximizing commercial return, this could be the ideal next step. Key Responsibilities: Support the delivery of company-wide operational and commercial strategy Drive initiatives that enhance profitability, efficiency, and service standards Lead the optimisation and continuous improvement of operational systems (booking, POS, CRM, labour, stock, maintenance) Ensure consistency of brand standards and compliance across all sites Lead continuous improvement of the full customer journey, from booking to post-visit Oversee pricing across all bookable inventory, aligning with demand and seasonality Balance guest experience with operational efficiency and revenue optimisation Collaborate with marketing to improve conversion, retention, and commercial impact What we are looking for: Strong revenue management and pricing strategy expertise A track record of improving profitability and operational efficiency Excellent analytical skills with the ability to translate data into action Experience within a multi-site or hospitality environment (desirable) Strong project management and stakeholder engagement capability High proficiency in operational systems (POS, CRM, booking platforms, labour scheduling, stock control) Please send your CV to Scott today TPBN1_UKCT

Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao's global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world. Expertly blended in London, Molton Brown's signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience. The Opportunity We are looking for an experienced Senior Sales Consultant to help lead the team at our Cheshire Oaks Store on a full-time (37.5 hours a week) basis. As a key support to the management team, you will over-see the running of the sales floor and assist in driving and motivating the team to achieve store sales and KPI's. You will be an engaging communicator, with a flair for leadership, as well as coaching and training. As a strong brand ambassador, you will model delivering the principles of our customer service program , providing detailed product knowledge to our customers and ensuring our sales consultants have the tools to do the same. Using a personalized selling approach, you will see the customer journey from start to finish, including providing sensorial customer experiences through our signature services such as fragrance consultations or hand and arm massages. Alongside this, you will assist the team with general store related tasks, including stock management, cleaning and replenishment. What we are looking for The ideal candidate will have a minimum of 2 years experience working in retail, as well as experience working at a supervisory capacity. You will have excellent communication skills, with the ability to influence and motivate a team to achieve both store and personal KPI's. With a high level of personal grooming standards, you will have a passion for luxury and champion our brand values and have flexibility in your working arrangements to be able to suit business requirements. What we can offer you An hourly rate of £11.90 A 50% staff discount to use on all of your favourite Molton Brown products 22 days holiday + Bank Holidays A day off for your birthday A quarterly store bonus scheme up to 0.35% of retail sales if store targets are reached Free product allocation every quarter up to 5 Molton Brown eligible items! Access to discounts/cashbacks from high street retailers Enhanced family leave Healthcare Plan Wellbeing Support Recognition Awards Season Ticket Loans / Cycle To Work Scheme Ongoing development and the opportunity to enhance your skills A company where your voice will be heard and your opinion matters! Company Pension Scheme Learning and development opportunities within our business and across our brands #LI-KW1 Molton Brown is part of Kao founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high-quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet. Our corporate philosophy, the Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation and treating each other with trust and respect. How we work: Having been selected among the World's Most Ethical Companies for 19 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers. Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community. TPBN1_UKTJ