Customer service manager jobs in YeovilCrear alertas

The Client Support Manager will lead the day-to-day customer service operation, manage a team of six and support overall customer service performance. Ensure consistent, high-quality interactions through the use of agreed processes, templates and guidelines.

TPS Parts Sales Executive Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide. About the RoleWhat will you be doing? As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre Achieve personal KPI‘s and revenue objectives with target customers Accurately identify parts to meet the customer sales requirements Utilise all product promotions effectively to achieve specific targets set Identify and leverage potential sales opportunities within customer base Maintain own product knowledge and awareness of competitor activity Build strong working relationships with customers through regular contact with them on the phone and via face to face visits Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice Provide timely communication to customer on their credit status Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales Handle incoming calls and customer enquiries within KPI’s, using the approved greeting Ensure the proper and accurate use of all systems to search and order parts Complete all required documentation accurately and promptly Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual Requirements What are we looking for? A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment Passion for providing a great customer service experience Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis Excellent attention to detail and accurate record-keeping IT literate, preferably with a good working knowledge of MS Excel A passion for the automotive industry

General Management Couple – Pub Manager – Yeovil Somerset – Live-in - c£55k plus bonus • General Manager Couple, • Yeovil - Somerset, • Start date: ASAP, • Site is part of a successful Traditional Private Coaching Inn Group, • General Pub Manager Jobs in Gloucestershire Rhubarb Hospitality Recruitment is looking for a Management Couple for a Traditional British Coaching Inn with rooms. Established Pub Hotel This is a well-established community-led pub with a strong wet trade, growing food offer, and a loyal local customer base. We are now seeking an experienced General Management Couple to lead the business with energy, commercial discipline, and high standards of guest service. The Role You will have full accountability for the day-to-day performance of the business, leading from the front to deliver strong sales, controlled costs, and a positive team culture. Key responsibilities include: • Full P&L responsibility, driving revenue and margin performance, • Leading, training, and motivating the management and front-of-house teams, • Delivering excellent customer service and maintaining a strong local reputation, • Managing rotas, labour costs, and productivity in line with trading patterns, • Ensuring compliance with health & safety, licensing, and company procedures, • Developing promotions, events, and offers to maximise wet and food sales, • Maintaining high standards across the bar, cellar, kitchen, and public areas About You We are looking for proven hospitality leaders who can balance operational detail with commercial insight. You will ideally have: • Previous experience as a General Manager., • A strong background in wet-led or mixed-trade pub operations with guest accommodation, • Excellent leadership, communication, and people-management skills, • A hands-on approach with the ability to lead busy services., • Strong financial awareness, including labour control and margin management., • A passion for delivering great guest experiences and business promotion. What We Offer • Competitive salary package, • Performance-related bonus, • Autonomy to run the business as your own within clear brand standards, • Support from an experienced senior management team, • Opportunity to grow and develop within the business, • Live in accommodation How to Apply If you are an experienced, driven hospitality professional looking for your next General Manager role, we would love to hear from you. Please apply with your CV and a short covering note outlining your experience. Job Type: Full-time Salary: c£55,000 plus bonus and private accommodation Relevant Experience: General Management of Hotels / Pubs / Restaurants or Head Chef

ROLE: Trade Counter Assistant / Driver HOURS: 22 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £27,936 basic salary per year Pro Rata BONUS/OTE: Realistic total earning potential of up to £31,536 per year Pro Rata BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career TPBN1_UKTJ

Service Manager required for our Client’s Service Department based in the Yeovil area. For your hard work for our Client you can expect a basic salary of up to £40,000, with an approximate OTE of £45,000. Benefits: Competitive basic salary of up to £40,000 Uncapped earning potential with bonuses (approximate £5,000 OTE) Comprehensive benefits package Potential for progression and development Profit sharing scheme and loyalty bonuses Company pension scheme Employee discounts and store discounts Free parking at the dealership Regular company events and team activities Referral programme opportunitiesResponsibilities: Customer Service orientated who can coach the service team to deliver only the best Customer Service Organised and the ability to think on your feet Innovative with the ability to think of new methods to drive performance through your team Target focused and can drive a team of Service Professionals to success Requirements: Previous working experience within a Service Manager / Senior Service Advisor capacity. Outstanding Management skills Technically minded Ability to get things done without compromising on Service delivered.If you are interested in hearing more, or wish to apply for this Service Manager job; please send your CV to Tom Wharton quoting the job reference number. Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a job get in touch today. © Perfect Placement UK Ltd – See our website for details

Senior Customer Support Management Professional Project-Based Contract (6–12 Months) Location: Yeovil – Hybrid (typically 3 days on-site, 2 remote; increased on-site during onboarding) Reporting to: Senior Project Manager – Transformation Projects An established aerospace and industrial organisation is seeking an experienced Senior Customer Support Management Professional to support a high-visibility transformation programme. This is a project-based contract role suited to a confident, customer-focused professional who thrives in complex, fast-paced environments and is comfortable operating with a high degree of autonomy. The role will act as the primary liaison for a key customer escalation, working closely with the customer and coordinating internally across Supply Chain, Engineering, and Programme teams, as well as with external partners such as Ontic. Approximately 60–70% of the role will be customer-facing, with the remainder focused on internal coordination and delivery. Key Responsibilities Customer Engagement & Programme Delivery Lead day-to-day customer relationship management, ensuring high levels of service delivery and satisfaction. Act as the primary point of contact for customer escalations, supporting recovery plans, communication flow, and expectation management. Build strong, trusted working relationships with customer stakeholders and external partners.Operational & Supply Chain Coordination Drive internal supply chain engagement to support customer commitments, programme milestones, and on-time delivery. Liaise proactively with site-based and cross-functional teams to ensure alignment on priorities and risk mitigation. Support sourcing and procurement-related coordination where required.Process Improvement Identify gaps in existing customer support and operational processes, recommending or implementing improvements. Contribute to continuous improvement and operational excellence initiatives across customer support and programme delivery.Programme Leadership & Reporting Operate with minimal supervision, taking ownership of actions and driving them through to completion. Support project reporting, tracking, and governance activities. Provide clear, timely updates to the Senior Project Manager and leadership stakeholders.Essential Experience Minimum 3 years’ experience in Customer Support Management or a similar customer-facing operational or programme role. Strong organisational skills with the ability to work independently and manage multiple priorities. Experience working with ERP systems (SAP strongly preferred). Proven ability to build effective relationships with customers, suppliers, and internal stakeholders. Comfortable working in a fast-paced, change-driven environment.Desirable Degree in Business Administration, Supply Chain, Engineering, or a related discipline. Aerospace or industrial sector experience. Exposure to procurement, sourcing, or supply chain functions. Strong problem-solving and decision-making capability. High emotional intelligence and excellent communication skills. A genuine passion for customer service and continuous improvement.Contract & Working Pattern 6–12 month contract 37 hours per week, core hours 09:00–16:00 (flexibility expected for customer or travel needs) Hybrid working model with increased on-site presence during onboarding and key programme phases Occasional UK travel to customers and suppliers may be requiredRate £24–£30 per hour, depending on experience and ability to add immediate valueTo apply or to discuss the role in confidence, please contact: Ian at Holt Engineering (url removed) (phone number removed)

Job Title: Senior Customer Support Management Professional Location: Yeovil, UK (Hybrid) 3 onsite 2 at home Pay Rate: £24-£30 per hour Hours: Monday - Friday 37 hour work week with core hours of 9:00-16:00; some flexibility expected for customer or travel needs. About the Role: Honeywell Aerospace Technologies is seeking a driven and customer-focused Senior Customer Support Management Professional to support a high visibility transformation programme. This project-based role requires strong customer-facing capability, organisational excellence, and the ability to work independently while coordinating across multiple internal and external stakeholders. You will be the primary liaison supporting a key customer escalation, working closely not only with the customer but also with Honeywell's internal Supply Chain, Engineering, and Programme teams, as well as external stakeholders such as Ontic. Approximately 60-70% of the role will be customer-facing, with the remaining responsibilities focused on internal coordination and supply chain engagement. ________________________________________ Key Responsibilities Customer Engagement & Programme Delivery * Lead day-to-day customer relationship management, ensuring exceptional service delivery and satisfaction. * Act as primary point of contact for escalations, supporting recovery plans, communication flow, and expectation management. * Build strong working relationships with key customer partners, including Ontic, and strengthen trust across the programme. Operational & Supply Chain Interaction * Drive internal supply chain engagement to support customer commitments, programme milestones, and on-time delivery targets. * Liaise proactively with Honeywell Yeovil teams and cross-functional stakeholders to ensure alignment on priorities and risk mitigation. * Support sourcing/procurement-related coordination as required. Process & Continuous Improvement * Identify gaps in current customer support processes and recommend or implement improvements. * Contribute to operational excellence initiatives across customer support, supply chain, and programme functions. Programme Leadership & Reporting * Operate with minimal supervision in a semi-autonomous environment, taking ownership of outcomes and driving actions to closure. * Support transformation project reporting, tracking, and governance activity. * Provide timely and accurate updates to the Senior Project Manager and leadership teams. ________________________________________ You Must Have * 3+ years of proven experience in Customer Support Management or a similar customer facing, operational, or programme role * Strong organisational capability, drive, and the ability to work independently. * Experience working with ERP systems (ERP familiarity required; SAP strongly preferred). * Demonstrated ability to build relationships across customers, suppliers, and internal stakeholders. * Ability to work in a fast-paced environment and manage multiple priorities. ________________________________________ We Value * Degree in Business Administration, Supply Chain, Engineering, or a related field. * Aerospace or industrial sector experience (preferred but not required). * Background or exposure to procurement, supply chain, or sourcing (highly desirable). * Strong decision making and problem-solving skills. * High emotional intelligence and strong communication skills. * Passion for exceptional customer service and continuous improvement. Apply Now: If you meet the mandatory requirements and are ready to take the next step in your engineering support career, we would love to hear from you! TPBN1_UKTJ

CNC Recruitment are looking for a skilled and reliable Sales Admin Assistant to join our client in Yeovil – a well-respected aerospace engineering company. Woking hours: Monday to Thursday 8.00am – 5.30pm and Friday 8.00am to 12.30pm Job Type: Temp to Perm (Permanent after 16 weeks) Salary: £13 The Role The Sales Administration Assistant plays a key role in supporting the Internal Sales Manager and the wider commercial function. You will be responsible for day-to-day sales administration, coordinating customer enquiries and orders, and ensuring a high standard of service throughout the customer journey. This is an excellent opportunity for someone who enjoys working in a fast-paced, detail-focused environment and wants to develop within a technical manufacturing business. Key Responsibilities • Support the Internal Sales Manager with customer enquiries, quotations, order processing, and follow-ups, • Act as a first point of contact for customers, providing professional and timely responses, • Prepare, issue, and manage sales documentation including quotations and order acknowledgements, • Maintain accurate and up-to-date customer and order records within the MRP system (training provided), • Coordinate with internal teams to support order fulfilment, deliveries, and order tracking, • Assist with general sales and commercial administration as required Skills & Experience • Previous experience in a sales support, customer service, or administrative role is desirable, • Strong written and verbal communication skills in English, • Highly organised with excellent attention to detail, • Able to manage multiple tasks and priorities effectively, • Confident using Microsoft Office (Excel, Word, PowerPoint), • A positive, team-focused attitude with a willingness to learn, • Knowledge of optical products or electrical harnessing would be advantageous but is not essential What We Offer • A supportive and collaborative working environment, • Opportunities for training, development, and career progression, • Competitive salary, • Full-time hours: Monday to Friday, 40 hours per week

We are representing a fantastic company that are looking for an Assistant Accountant or an Accounts Payable Assistant who is either looking to start their AAT qualification or are working through it already. The company are happy to support someone to start or finish their AAT qualification. The details of this role are: Handling AP and AR (for contra entries) postings to the main ERP System, ensuring invoices are correctly coded and properly described within the ERP system. Managing Company credit cards and entering credit card expenses into the ledger. Following up AP invoices on dispute with the budget holders so issues are resolved. Making credit card payments for AP and control of supplier proformas. Liaison with internal departments for key accounts Bank reconciliations for GBP, EUR, USD on a daily basis. Fortnightly payment runs Weekly payment runs for discount invoices Invoice entry and approval management Accounts inbox monitoring AP cash posting Payment of customer refunds Maintain the Director loan accounts, ensuring all costs are justifiable and supported by invoices/supporting documentation Reconcile staff gift vouchers journal monthly Lead the accruals and prepayments process at month end, ensuring it is complete and sufficient documentation exists to support the accruals and prepayment held on the balance sheet. Assist the Finance Manager in ensuring all balance sheet accounts have been reconciled to supporting documentation Assist the Finance Manager in preparing the management accounts on a timely and accurate basis, such that these are completed by working day 7 in all cases. Working with the Finance Manager and the senior leadership team to lead the development of cost centre reporting Working with the Finance Manager in developing the 13-week cash flow forecast and maintaining it ongoing Experience, skills and knowledge Experience within an accounts payable team Attention to detail, accurate and numerically and analytically sound Excellent planning and organisational skills Excellent communication skills with experience of liaising with senior leaders Self-motivated and able to work without supervision Available to work under pressure Driven to achieve targets and objectives Excellent customer service skills Competent with Excel and other MS Office applications Knowledge of Business Central (or any other ERP systems like xero or sage) AAT or equivalent foundation finance qualification is advantageous Experience of Accounting processes

Position: Retail Security Officer Location: Yeovil Pay Rate: £12.21 - £16.00 per hour Hours: Various Shifts: Various SG / DS SIA licence required. Your Time at Work - To provide a visible uniformed deterrent, to contribute to the safety and security of the client's premises and staff - To carry out Company Policy on loss prevention and ensure the safety of staff and visitors - To lawfully deter potential troublemakers on site - To observe and report incidents using the correct reporting systems - To carry out all duties assigned by the client or manager to whom you are responsible - To ensure site knowledge is kept up to date and developments at local level are identified - To understand and implement any Fire and Safety evacuation procedures - To assist, if required by the Client, with staff and contractor searches - To ensure that the Security base is always maintained in a clean and tidy condition - To conduct yourself, at all times, in a manner which will bring credit to yourself and the Company, ensuring full uniform is worn and SIA licence is clearly displayed Our Perfect Worker It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Retail Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join TSS and you can also enjoy real career progression with a large international company- as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: (T2) TSS are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with TSS, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline

Morson Talent currently have an opportunity available for an Availability Officer to work on the behalf of one of our prestigious Aerospace clients in Yeovil, Somerset. You will be responsible for delivering a full range of responsive, customer focused goods and services which: Existing customers recognise as excellent and therefore wish to deal with us over a widening range of support services as their preferred supplier For potential customers will be a positive discriminator in procurement decisions relating to our products. Providing turnover and growth as a result of excellent performance, through innovation of products, business processes and people. To create a Customer Support capability which: Is dedicated to customer satisfaction at all levels. Is committed to continuous performance improvement at all levels. Has developed an effective, responsible customer support organisation, perceived as excellent by our customers. MAIN ACTIVITIES AND TASKS General The Availability Officers’ role is significantly important in delivering and managing the Material Service element of an IOS, traditional order book or article availability contract. Both types of contracts are normally high value and a high percentage of the contract value relates to the Material Service element which directly relates to the process that will be supported by the SLICT Availability Officer. It is therefore vital that this role is executed to the highest level of personal performance and is Customer service delivery focused. Direct line reporting will be to the Availability Manager for IOS contracts or SLICT Team Leader for Milex contracts. As IOS contract provides an output performance based service to the UK MoD for through life of the platform normally contracted in price periods determined by the customer project team. A traditional order book contract may have elements of article availability. TAT measure and in some cases a hybrid IOS arrangement and the contracting period can differ from customer to customer. This role is uniquely placed to deliver the contracted material service element to the customer whilst achieving cost savings and therefore maximising profit margins. The role will necessitate engaging with both internal stakeholders and organisations to ensure timely delivery of the contracted service and outputs. Develop and maintain the customer relationships required to support the delivery of the contract, ensuring a close liaison is established with representatives within the customer domain. Team The Availability Officer will form part of the Availability team. Develop an efficient and effective relationship with the core MS organisation to ensure the present and future supply requirements are met. When material supply issues are encountered, ensure that you take ownership of the problem and drive all areas of the business to a satisfactory solution. All employees must operate in a safe working environment. This will be done by ensuring that the necessary H&S processes and procedures are adhered to whether they are internal or customer requirements. Attend and input into regular personnel and departmental reviews, support by the formal company annual individual review process. You will identify that the correct resources to carry out the tasks are available and appropriate. Any capacity and capability issues that impact on your ability to discharge specific projects or work packages will be identified and referred to your line manager in a timely and effective manner. Process and Reporting The success of any programme will be measured via formal KPIs or alternative measurement criteria defined by the contract. All contractual reporting must be completed accurately and to deadline. Monitor customer dependencies and escalate to your line manager if this is not met or if customer supplied information is not received. Provide timely advice to your line manager concerning potential supply deficiencies, critical stock shortages, inabilities and other supply related issues and risks. Prepare and, when tasked, deliver presentations to the customer. Have a full understanding both industry and customer processes and statutory, regulatory and governance documentation and criteria. Provide feedback to your line manager with regard to process improvement activities and opportunities for service improvement and best practice principles to maximise efficiency. Process and provide support to customer requirements for demands. Contribute to the internal and external reporting requirements as tasked by you line manager Monitor and execute the customer demands either by managing customer order book or satisfying IOS requirements. Build and maintain good relationships with both internal and external customers and other stakeholder departments Key Skills Capable communicator both orally and in writing with refined interpersonal skills required, interfacing with all levels of industry and customer management structures. Interpersonal and team working skills, required to form effective relationships with Customers, Prime contractor and Sub-Contractor networks. Have developed problem solving techniques able to be applied in an operational environment. In depth knowledge of the customers planning and operational methodologies, organisations and processes relating to material supply and inventory management. Proven team member qualities. Experience Successful track record in logistics management within an aerospace environment. Knowledge of rotary wing support operations, organisation and processes. Knowledge of Logistic and Material supply techniques. Knowledge of the Customer planning and operational activities relating to material supply and inventory management. Hybrid Working Ongoing Contract Mon-Fri : 37 hours p/w Overtime: In usual circumstances, there is opportunity to work overtime per week (up to 10% pre authorised) If you have the required experience for this position, please apply today or contact Chloe Cox on (phone number removed) for further information

Job Title: Senior Customer Support Management Professional Location: Yeovil, UK (Hybrid) 3 onsite 2 at home Pay Rate: £24-£30 per hour Hours: Monday - Friday 37 hour work week with core hours of 9:00-16:00; some flexibility expected for customer or travel needs. About the Role: Honeywell Aerospace Technologies is seeking a driven and customer-focused Senior Customer Support Management Professional to support a high visibility transformation programme. This project-based role requires strong customer-facing capability, organisational excellence, and the ability to work independently while coordinating across multiple internal and external stakeholders. You will be the primary liaison supporting a key customer escalation, working closely not only with the customer but also with Honeywell's internal Supply Chain, Engineering, and Programme teams, as well as external stakeholders such as Ontic. Approximately 60-70% of the role will be customer-facing, with the remaining responsibilities focused on internal coordination and supply chain engagement. ________________________________________ Key Responsibilities Customer Engagement & Programme Delivery * Lead day-to-day customer relationship management, ensuring exceptional service delivery and satisfaction. * Act as primary point of contact for escalations, supporting recovery plans, communication flow, and expectation management. * Build strong working relationships with key customer partners, including Ontic, and strengthen trust across the programme. Operational & Supply Chain Interaction * Drive internal supply chain engagement to support customer commitments, programme milestones, and on-time delivery targets. * Liaise proactively with Honeywell Yeovil teams and cross-functional stakeholders to ensure alignment on priorities and risk mitigation. * Support sourcing/procurement-related coordination as required. Process & Continuous Improvement * Identify gaps in current customer support processes and recommend or implement improvements. * Contribute to operational excellence initiatives across customer support, supply chain, and programme functions. Programme Leadership & Reporting * Operate with minimal supervision in a semi-autonomous environment, taking ownership of outcomes and driving actions to closure. * Support transformation project reporting, tracking, and governance activity. * Provide timely and accurate updates to the Senior Project Manager and leadership teams. ________________________________________ You Must Have * 3+ years of proven experience in Customer Support Management or a similar customer facing, operational, or programme role * Strong organisational capability, drive, and the ability to work independently. * Experience working with ERP systems (ERP familiarity required; SAP strongly preferred). * Demonstrated ability to build relationships across customers, suppliers, and internal stakeholders. * Ability to work in a fast-paced environment and manage multiple priorities. ________________________________________ We Value * Degree in Business Administration, Supply Chain, Engineering, or a related field. * Aerospace or industrial sector experience (preferred but not required). * Background or exposure to procurement, supply chain, or sourcing (highly desirable). * Strong decision making and problem-solving skills. * High emotional intelligence and strong communication skills. * Passion for exceptional customer service and continuous improvement. Apply Now: If you meet the mandatory requirements and are ready to take the next step in your engineering support career, we would love to hear from you

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. Key responsibilities include: Maximise profit: Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results. Focus on delivering great availability and cost controls through excellent processes. Create a culture of "sell a £, save a £" to maximise store sales and profit. Deliver on all agreed KPIs. Engage, develop & retain great people: Support the Store Manager with Talking Shop and work well with the Talking Shop representative. Drive team engagement by communicating effectively and showing appreciation and respect for every team member. Foster an inclusive culture where everyone can be their best at work. Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability. Manage the team effectively using performance processes and continuous conversations. Doing the right processes and doing them right: Ensure a store walk is completed daily to focus on what the customer sees and take relevant action. Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop. Ensure all cash handling and security policies and processes are fully implemented in the store. Deliver the best digital service by implementing all "One Best Way" processes in the store through the team. Ensure legal compliance across all areas to minimise any risk to the business. Implement all health and safety policies and processes fully in the store, keeping teams and customers safe. Leadership: Lead by example to get the best from the team and provide the best service to customers. Be approachable and respectful to customers and colleagues. Work together with enthusiasm and take action to reduce waste. Show consideration for the business and its people. Take full responsibility for the store operation, colleagues, and customers in the Store Managers absence. Communicate effectively, having regular conversations and listening to understand. Plan in advance, prioritising key tasks and activities. Set the pace of the team by being hands-on to deliver a great store. Solve problems by making the right decisions for the store. Coach the team by asking the right questions to drive performance and help them be their best. Delegate tasks at the right time to the right colleagues. Motivate the team to deliver consistent operational standards. Required skills & experience: Proven experience in a retail management role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage priorities. Customer-focused with a passion for delivering outstanding service. Strong problem-solving and decision-making abilities. Flexibility to work across different stores. What We Offer: 15% discount in all Iceland and The Food Warehouse stores. 33 days holiday (including Bank Holidays). Christmas vouchers increasing with length of service. Refer a Friend scheme. Christmas saving schemes. Long service awards. Option to join a healthcare plan. Grocery Aid for free and confidential financial, emotional and practical support. Clear career pathways with opportunities for development and progression. A supportive and inclusive work environment. Apply now to join the team and start your Iceland story! TPBN1_UKTJ

Morson Edge currently have an opportunity available for a Project Controller to work on the behalf of our Aerospace clients based in Yeovil, Somerset. This is a full-time position to work on an ongoing contract. You will be responsible for supporting the In Service Production line, this will involve, but not limited to, identifying, recording & analysing all emergent work for the aircraft. A particular focus on Customer Emergent Work, where you will be required to raise the correct paperwork (92C / EW Form) to document each task, following the process to get signature approval from both the Customer (as defined by business needs). You will be the focal point of contact for emergent work and therefore expected to be pro-active in providing analytical data to the business on past, present & potential emergent work. Provide support to Aircraft Operations Management. To support the line you will also be required to help with level 3 (op detail) planning detailing constraints to the progress of the aircraft and working with key stakeholders to obtain the correct information. Ensure integrity and quality of the schedules are controlled and timely implementations of changes are made. You will be responsible for meeting your day to day tasks and producing your deliverables on time and at the right quality in order that the Operations Business Performance & Works Analysis team can meet its objectives. Key Job Accountabilities: Your role could include, but not limited to the below: Production Planning: • Produce and maintain an operations burndown (level 3) plan in accordance with the Aircraft Operations planning process, in line with the latest aircraft build schedule, taking into account the key constraints of the business, considering labour, build logic, critical path, capacity, tooling, and material availability. This will also include the interlink between emergent work and base activities • Using the operations burndown (level 3) plan assist the aircraft managers to accurately forecast by week, by day the build schedule. • Interrogate daily the operations that are available to work, analyse daily the completion and progress against the operations burndown plan. Report to the senior management team and key stakeholders. • Update of Aircraft Boards as and when required • Support production with the accuracy of clocking data, reason codes, and other ‘performance' related statistics Emergent Work: • Liaise with Aircraft Managers and operators to identify Emergent Work tasks. Raise correct paperwork (92C/EW Form). • Produce and maintain spreadsheets to record all Emergent Work tasks raised. Maintain spreadsheets listing all SNOWs and their status, sharing with Programme Management, Aircraft Managers, Business Performance & Works Analysis and all stakeholders. • Maintain a list of all Emergent Work and associated 92c's raised for Aircraft Delivery. • Interrogate SAP/MES to monitor hours clocked against individual Emergent Work tasks, investigate discrepancies and liaise with Works Analysis to correct when required. • Facilitate twice weekly sign off meetings. Business Performance & Works Analysis: • Work with all of the Operations Business Performance & Works Analysis team and with other teams around the business to develop and continuously improve the In Service Support processes in order to meet the needs of the business and standardise processes across the client where applicable. Ensure that all processes are accurately documented in the team's departmental instructions. • Build and maintain relationships within the client's UK Aircraft Centre in order that the Operations Business Performance & Works Analysis team can work effectively to deliver the team's deliverables. • You will undertake any other reasonable tasks that the Operations Business Performance & Works Analysis Manager may require of you so long as you have the appropriate skills, knowledge and support to be able to undertake the task. Skills, knowledge and experience required: • Computer literate with strong skills in Microsoft Excel and a knowledge of SAP • Excellent written and verbal communication skills. • Qualification to a HNC level in a numerical based subject or equivalent relevant experience will be considered. Nice To Have • Proven record as Computer literate within excellent knowledge of MS Office applications and in particular MS EXCEL and ideally MS Project • Financial awareness (budgets, cost to date, estimate at completion) • Knowledge of Emergent Work process. • Production scheduling knowledge If you have the required experience for this position, please apply today or contact Lisa Nardiello on 01935 713323 for further information. TPBN1_UKTJ

Morson Talent are currently recruiting for a Customer Support Management Professional to work on behalf of one of our prestigious clients based in Yeovil. This is a 6-month contract role, with the possibility of extension. You will report directly to the Senior Project Manager for Transformation Projects, working out of our clients' Yeovil site. In this role, you will have a significant impact on leadership and team management, customer satisfaction, operational excellence, cross-functional collaboration, and business growth. At our clients', people leaders play a critical role in developing and supporting employees to help them perform at their best and drive change across the organisation. You will help build a strong, diverse team by recruiting talent, identifying and developing successors, driving retention and engagement, and fostering an inclusive culture. KEY RESPONSIBILITIES - Ensure exceptional service delivery and high levels of customer satisfaction - Develop and implement strategies to improve customer support processes and procedures - Collaborate with cross-functional teams to drive continuous improvement and enhance the customer experience YOU MUST HAVE - Proven experience in customer support management or a similar role - Strong leadership and people management skills - Mastery of knowledge in a specific area, or a senior leadership position with a thorough understanding of multiple workstreams - Experience implementing customer support technologies and tools WE VALUE - Strong problem-solving and decision-making abilities - Ability to thrive in a fast-paced, dynamic environment If this position is of interest to you, please apply below or contact Alex for more information. - 01935 403208 or TPBN1_UKTJ

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