General Manager
3 days ago
Sherborne
The Clockspire is an award-winning restaurant and architectural gem located in Sherborne, Dorset, housed within a beautifully restored 19th‑century schoolhouse. The venue is celebrated for its Victorian Gothic features, including a majestic clock tower, and for its blend of heritage and modern luxury. Overview of the Role The General Manager is responsible for the overall success and smooth day‑to‑day operation of The Clockspire. This includes strategic leadership, understanding financial performance, operational excellence, guest satisfaction, and team development. The GM will ensure the business runs efficiently while consistently delivering an outstanding guest experience befitting the brand. • Inspire, mentor, and develop the management team, including Restaurant Managers and junior team members., • Build a high‑performing team culture focused on collaboration, efficiency, and exceptional warm hospitality., • Lead recruitment, onboarding, and continuous performance development., • Foster open communication and empower the team to resolve challenges proactively., • Oversee and support daily operations across restaurant service, kitchen coordination, and events., • Optimise labour levels to meet business needs without compromising service standards., • Ensure full compliance with operational standards, health & safety regulations, and food hygiene requirements., • Regularly inspect the restaurant to ensure facilities, equipment, and furnishings are maintained to the highest level., • Champion a guest‑centred culture and ensure every guest receives a memorable experience., • Monitor and respond to guest feedback, using insights to drive continuous improvement., • Set and uphold service and hospitality standards with the management team., • Address and resolve guest concerns professionally and promptly by being empathic., • Drive profitability by effectively managing food, beverage, consumables, utilities, and labour costs., • Monitor financial performance and implement action plans to meet or exceed targets., • Oversee stock control, ordering, and supplier relationships., • Collaborate with marketing teams to maximise revenue opportunities, including events and promotional activity., • Support the planning and smooth execution of events, private dining, and seasonal promotions., • Provide input for marketing campaigns aligned with The Clockspire’s identity and brand positioning., • Act as an ambassador for the site, building strong local relationships., • Ensure full compliance with company policies, licensing laws, and industry regulations., • Understand and maintain accurate records including financial reports, payroll, and personnel documentation., • Review security procedures to protect team members, guests, and company assets., • Lead or support investigations into incidents or accidents. WSH Restaurants offers a family‑feel culture with exceptional opportunities for development and progression. Benefits include: • Complimentary meals during shifts, • Life Assurance, • Clear progression pathways within a growing company, • 28 days holiday, increasing with length of service, • Recommend‑a‑friend bonus scheme, • Access to our PERKBOX platform with discounts on gym memberships, travel, shopping, gadgets and more, • Recognition programmes, long service awards, and performance incentives, • Enrollment into workplace pension scheme, • Employee assistance programme & wellbeing hub, • Cycle to Work Scheme #J-18808-Ljbffr