Head of customer service jobs in RichmondCrear alertas

The Head of SPS College is a critical role for SPS and you will be required to be an inclusive leader who will work across all parts of the business to support and facilitate key elements of organisational development including cultural change, development of capability and embedding the right value

Understanding our primary partners (installation businesses) and customers (homeowners and landlords) and delivering a comprehensive offering that supports them. To be the leading provider of home energy technology, helping millions of homeowners live more affordable, comfortable lives. The front-li

Head of Existing Customer Analytics - Financial Services Hybrid working - 2/3 days in SW London offices preferred Salary negotiable dep on experience c£100/110K plus benefits Reference J13014 Brand new opportunity offering for impact and great scope to 'make the role your own' As Head of Existing

The front-line of problem solving, combining a technical mind with people skills to build customer experiences that delight and scale. Just as important will be acting as a critical feedback loop on our platform offer, helping to inform and develop new features and services. Understanding our primar

Team Leadership & Development - Lead and mentor a team of customer marketing professionals, setting clear objectives and providing guidance and support to ensure successful execution of customer marketing initiatives across markets. About the role For a 6-month Maternity cover, Vinarchy are looking

Customer Experience, Success & Operations Oversee day-to-day customer support operations across online tickets and phone Ensure fast, fair, and consistent resolution of customer and member issues Act as an escalation point for complex complaints, disputes, and sensitive cases Maintain high standards

Head of Existing Customer Analytics - Financial Services Hybrid working - 2/3 days in SW London offices preferred Salary negotiable dep on experience c£100/110K plus benefits Reference J13014. As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for deliver

Team Leadership & Development - Lead and mentor a team of customer marketing professionals, setting clear objectives and providing guidance and support to ensure successful execution of customer marketing initiatives across markets. What Youll Bring: 8+ years in customer marketing, trade marketing,

Build and maintain strong, long-term client relationships Control and influence the service department's P&L, ensuring revenue targets are achieved Identify opportunities to grow revenue through existing contracts & new business opportunities HVAC Head of Service - Salary & Benefits Basic Salary £7

What youll be responsible for: Define and own PayPlans Customer Experience strategy across the full client lifecycle Set clear CX principles and standards across all channels Lead customer research and insight activity Own customer journey mapping and optimisation Shape the experience layer of autom

Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine. Crafting extraordinary wines in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, and sharing them in a

A public safety organization in the UK seeks a Head of Accountability and Performance, responsible for leading and managing technology services that directly support police forces. The role involves overseeing a £32 million budget, ensuring service efficiency, and driving the DDaT strategy.

Key responsibilities include aligning customer initiatives with business goals, implementing effective processes across CRM, fwa championing customer feedback to enhance product offerings. A leading consultancy in the financial sector is seeking a Customer Success Director to drive customer satisfac

Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home. This role is both strategic and operational; You’ll build and lead the CX / Customer Service team, embed the voice of the

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. The ideal candidate should have experience in managing large-scale operational functions, focusing on customer outcomes and compliance. You will collaborate

A fast-growing B2B SaaS platform in London is seeking a Head of Customer Success to lead and scale the Customer Success function. The ideal candidate has 4-7 years of relevant experience in B2B SaaS, a proven ability to build teams, and strong leadership skills. This role offers significant autonomy

Johnson Controls is seeking a dynamic Head of Service Sales to lead our global Marine & Navy service business. Deep understanding of Marine market dynamics (new build, retrofit, service cycles). Head of Service Sales, Global Marine & Navy.

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

As the Head of Customer Value Management, you will be responsible for leading the development of the Nest’s Customer Value Management (uss) strategy and capabilities across Member and non-account managed B2B customers, encouraging them to stay and do more with Nest. Extensive previous experience i

From the rollout of new technologies and managing complex legislation affecting the industry, we are leading the conversation on innovation and developing sharper solutions to serve our customers better. By embracing unique perspectives and experiences, we drive innovation and drive our organisation

As the Head of Technical Operations, you will lead PDS’s efforts in supporting the implementation and delivery of the National Policing Digital Strategy, providing crucial service in managing the 24x7 technical delivery of live mission critical national Policing systems. The Head of Technical Oper

Team Leadership & Development - Lead and mentor a team of customer marketing professionals, setting clear objectives and providing guidance and support to ensure successful execution of customer marketing initiatives across markets. For a 6-month Maternity cover, Vinarchy are looking for a Head of C

To be the leading provider of home energy technology, helping millions of homeowners live more affordable, comfortable lives. Just as important will be acting as a critical feedback loop on our platform offer, helping to inform and develop new features and services. Understanding our primary partner

A leading sleep product company is seeking a Head of Customer Experience to revolutionize their customer interactions and journey. You will lead a dedicated team, embedding new standards and leveraging customer data to enhance retention and drive loyalty.

Global Head of Customer Success. Global Head of Customer Success AI-Driven Fitness Technology. Own global success metrics such as churn expansion revenue net retention customer health scores and customer satisfaction (NPS/CES).

A leading WordPress hosting company is looking for a Head of Customer Success to shape their customer success strategy. This position offers flexible PTO and professional development budgets, making it an exciting opportunity for the right leader. In this remote-friendly role, you'll oversee onboard

Familiarity with IT Service Management (ITSM) frameworks and process automation within shared service environments and knowledge of digital security best practices and compliance requirements for customer-facing and enterprise applications are highly desired for this role. Own the design, governance

Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. You will directly manag

Get notified about new Head of Service Management jobs in. Evidence of Continuing Personal and Professional Development (CPD) in relation to Housing Management Services. Chartered membership of the Chartered Institute of Housing (CIH) or working towards CIH or other relevant profession body.

Head of Customer Success (EMEA). Head of Customer Success (EMEA). You will – both directly and as Head of a talent-rich team – guide partner universities through onboarding, coordinate cross-functional teams, deliver high-quality educator support, and help Cadmus become embedded across instituti

This role is critical to ensuring our workforce is optimally aligned with service demand across all product lines. Forecasting & Headcount Management. Strong analytical skills with proficiency in capacity planning tools, or similar planning tools.

A global EdTech company is seeking a Head of Customer Success (EMEA) to oversee university partnerships and lead the onboarding process of the Cadmus platform. The position requires presence in the London office two days a week and supports a diverse and inclusive work environment.

We’re hiring a Head of Customer Experience. Ability to build operating systems that make great customer work repeatable - clear cadence, roles, handoffs, and feedback loops. It's a product of an age of oil and gas, riddled with markups and middlemen.

A leading charity organization is looking for a Head of Complex Care to oversee service delivery and manage a dedicated team. The role requires proven clinical leadership experience and a strong understanding of health and social care regulations. Offering a salary between £60,000 to £65,000 and a

A beautiful office in London Victoria with free tea, coffee, fruit, bar and cafe. We are the strategic communications agency for the UK armed forces looking for a Head of Content to join its management team. You’ve managed content production teams, have worked in/with UK defence (and / or governme

A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities. The position requires presence in the London office two days a week and offers a diverse and inclusive workplace.

Head of Existing Customer Analytics – Financial Services. As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. This senior role involves leading the Customer Success function, enhancing commercial performance, and fostering long-term partnerships. The ideal candidate will pos

Deliver commercial growth through ownership of senior level customer relationships, commercial and contract negotiations, and the development of a value‑led customer success proposition that maximises ROI. Every member of our team at Verifile is valued, which is why we support their wellbeing full

As the Head of Customer Success, you will be the ultimate advocate for the function, working across all customer segments - from SMB to Enterprise - to ensure the value and scope of Customer Success are understood and championed internally. Establish and maintain a deep understanding of our customer

A leading analytics firm in Wimbledon is seeking a Head of Existing Customer Analytics to lead a high-impact team delivering insights for optimizing customer relationships. The role combines strategic and hands-on responsibilities, requiring strong experience in customer analytics, service operation

The Head of Service Delivery will define the service strategy, drive the cultural transformation, and ultimately lead the long-term operation of the new model. Head of Service Delivery to lead a critical transformation of their IT organization. Head of Service Delivery – ITIL V4, Dynamics, Service

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practica

A leading transportation firm in Stanwell is seeking a Head of Operations to manage bus operations and a dedicated team. The role includes responsibility for profitability, service quality, and regulatory compliance. The ideal candidate will demonstrate strong leadership skills, accountability for d

Award-winning digital checkout software, driving optimum eCommerce operations and retail logistics. A fast-growing, people-first business with a collaborative, agile culture and a clear mission to shape the future of retail logistics. Work closely with Product, Engineering and Sales to embed custome

That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the Manchester office. AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from p

A leading IT services provider in London seeks a Head of Service Delivery to oversee client engagements and ensure high-quality service delivery. This role involves transforming service operations to enhance customer satisfaction and operational performance. Candidates must have over 10 years of exp