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Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. Role overview Our Business Development Executives are absolutely vital to our success. As a rapidly growing business both in size and turnover, we're looking for new people to join our sales team and help us grow even further, acting as a Trusted Partner to JLA’s customers. You'll be joining a highly successful sales team where you will be valued and rewarded for the contribution you make. Key tasks • Making outbound sales calls using leads generated through our digital marketing team, • Making outbound strategy dials for business development across multiple markets, verticals and sectors, • Developing sales opportunities in partnership with your field sales colleagues, • Meeting/exceeding dynamic KPI’s set within the contact centre Service Delivery • Demonstrate an understanding of what service delivery excellence is for your role, • Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance, • Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered Managing Risk • Awareness of your operational and regulation risks which may impact on your role, • Responsibility for reporting to your line manager any risk which may impact the business Managing Health & Safety Ensuring you deliver your role within the Compliance framework set. Criteria Knowledge and Skills (what you know and what you can do) • Confident and effective communicator, • Knowledge of all Microsoft office applications, • Possess a strong understanding of our products, our competition in the industry and positioning Experience (what you have done) • Experience of outbound lead generation/telesales, • Experience of working in a customer-centric position either face to face or over the phone, • Have worked in a commercially driven environment Personal qualities (the way you think and act) • The ability to work successfully in a fast-paced, target-driven environment, • Highly motivated, • A curious mind, interested in our customers, our markets and our business, • Eager to learn and build a career in a dynamic sales organisation, • Driven by the desire to succeed, • Able to show initiative When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. Role overview You will be responsible for the learning pathways of the Sales organisation and responsible for education and development of the inside sales employees. Using traditional classroom, virtual and online training methods to ensure the correct delivery methods are applied and reinforcement is in place. Key tasks • Responsible for the design, delivery, assessment and evaluation of all training and development activity for the company’s sales staff., • Conduct training needs analysis to identify skill and knowledge gaps across a cultural and geographical diverse organisation., • Work closely with the sales leadership team in the identification of training needs., • Creation of annual plans for the delivery of Learning & Development initiatives to meet the business needs and support the sales teams as part of the company’s wider growth strategy., • Work with the marketing and customer service teams to help ensure shared focus and best practice., • Maintain accurate records for all training., • Build a core competency skills matrix for each role within the sales function., • Produce reports to update the business on sales staff development., • Provide coaching for Sales Managers in the on-going development of staff. Criteria Knowledge and Skills (what you know and what you can do) • Knowledge of e-learning initiatives would be highly advantageous., • Understanding of the dynamic relationship between sales and marketing, • Confident in all elements of the training cycle., • Organised, creative and a strong team player with a can-do attitude., • Ability to work independently and prioritise workload., • Work to strict deadlines., • Confidence to work with a range of levels both internally and externally., • Ability to challenge views and conventional thinking. Experience (what you have done) • Experience of a fast-paced and target driven environment., • Highly experienced in the design and delivery of selling skills training., • programmes across a culturally and geographically diverse organisation., • Previous experience in both working with and training people in the effective use of a Customer Relationship Management/Customer Database system would be beneficial., • Experience of delivering blended learning approaches to a wide variety of staff., • Previous experience of selling in a premium brand environment., • Experience using all of the MS Office programmes, in particular PowerPoint, Excel and Word. Personal qualities (the way you think and act) • You will be highly Performance driven and be able to focus where the primary goal is to drive opportunity growth within the teams., • You will be highly resilient and able to operate successfully in a fast-paced environment, with ability to drive business results., • Action orientated, Down-to-earth, energetic, pragmatic, collaborative and willing to “roll up your sleeves” displaying a ‘show them how to do it’ leadership style when required., • You will be able to manage and build relationships effectively across multiple departments whilst maintaining a sales focus and become a key stakeholder for business deliverables. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

About Us Checkmate Fire Solutions is a leading UK provider of passive fire protection and compliance services, supporting clients across the built environment with safety, integrity, and technical expertise. With a strong reputation for quality, reliability, and regulatory excellence, the company partners with organisations to deliver robust fire safety solutions that protect lives and assets. We are hiring for a highly organised and proactive Contract Support Manager to join our fantastic Contract Support team in Elland. You will play a key role in supporting the successful delivery of contracts across the business. You will ensure operational efficiency, maintain high service standards, and act as a central point of coordination between clients, and the various divisions across the group. What You'll Be Doing • Managing a team of Contracts Administrators carrying out regular one-to-ones, coaching and supporting them to succeed in role., • Ensuring PDP’s are in place and development needs of the team are met through training., • Leading and prioritizing team workload promoting sharing of knowledge within the team to provide enhanced team working and collaboration., • Supporting & working closely with operational teams to ensure a high standard of contract set up smooth delivery and timely handover of projects., • Provide routine reports and management information as required., • Delivery of targets, SLA’s and KPIs ensuring deadlines are met within agreed timescales., • Work closely with Head of Contract Support on Strategic Objectives, Team Goals, best practices and streamlined ways of working., • Office Facility Management, support in all office relating queries and supporting a high standard of Health & Safety within the office environment., • Attendance of operational and planning meetings., • Ensure a high standard of record keeping and compliance with Checkmate Way processes and procedures. About You • Proven experience in a contracts support, coordination, or an administrative role, • NVQ Level 2 or equivalent in Business Administration, • Strong organisational skills with excellent attention to detail, • Ability to manage multiple priorities in a fast-paced environment, • Confident communicator with strong customer service skills, • Proficient in Microsoft Office and contract management systems, • Experience in the fire safety, facilities management, or compliance sector (desirable but not essential), • Willing to travel as and when required Why Join Us • A competitive remuneration package tailored to your role, • 25 Days Holidays + Bank Holidays + Christmas Shutdown, • Birthday off (after successful 6-month probationary period), • Access to continuous learning opportunities through our Award-winning Training Academy, • Recognition programs to celebrate contributions and milestones, • Flexible approaches to work-life balance where possible, • Social & Fun Perks If this sounds like a good fit, please apply today—we will be reviewing applications as they come in and may close the role early once we find the right person. Recruitment Agencies Checkmate Fire Solutions does not accept unsolicited CVs or candidate details from any source other than directly from the candidate. We do not accept unsolicited communications or submissions from external recruitment agencies. Any recruitment agency wishing to submit candidates must have a current, duly executed agreement in place with Checkmate Fire Solutions and must be expressly instructed in writing to supply candidates for a specific vacancy. In the absence of such agreement and written instruction, Checkmate Fire Solutions reserves the right to consider any CV or candidate submission as unsolicited and shall have no obligation to pay any fees, commissions, or other charges in respect of such submission.

Job title Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Consumables Team Leader Function Internal Sales Location Ripponden / Manchester Reports to Consumables Commercial Manager Responsible for staff TBC About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview We are seeking a dynamic and driven Sales Player-Manager to lead by example in a hybrid role that combines direct sales responsibilities with leadership and management of a high-performing sales team. You will be responsible for achieving your individual sales targets while also coaching, developing, and motivating your team to exceed their goals. Key tasks Sales Delivery • Inspiring sales agents to deliver excellent levels of individual/team performance and customer satisfaction., • Ensuring digital leads are converted within agreed SLAs, • Organise and tracking of all potential leads maintaining MIS., • Resolution and removal of blockers to support target achievement., • Generate and share information on individual and team performance., • Provide quality customer service, role modelling values in all interactions with clients., • Achieve and monitor the progress of KPIs on a daily / weekly/ monthly basis, • Senior stakeholder engagement across the wider business, • 121 coaching on sales relevant areas to improve performance, • Personally manage and grow a portfolio of key accounts., • Actively prospect, pitch, and close new business opportunities., • Maintain a robust pipeline of qualified opportunities., • Report on individual sales performance and forecast accurately., • Daily coaching and development of team members., • Manage any employee relations issues in line with the policies set out by the business., • Coach and develop the team to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business products., • Identify address any training and development needs and ensure teams have a personal development plan., • Hold team briefing sessions / workshops to update the team on best practice. xrnqpay, • Ensure calls, emails, web leads and all data traffic are answered within agreed timescales and in an appropriate manner., • Own individual and team call observation feedback to manage and improve sales quality, • Completion of regular performance reviews and support goal setting, • Provide guidance and answers to staff, • Organise engagement activities

As a Service Manager at JCT600, youll lead from the frontdriving performance, inspiring your team, and ensuring every customer receives an exceptional service experience. Service Manager VW Commercial Vehicles. Working closely with the Head of Business, youll oversee the smooth, efficient, and prof

Job title Customer Care Team Leader Function Customer Service Management Location Ripponden Office/Hybrid Reports to Customer Care and Resolutions Manager Responsible for staff Currently 6FTE About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, youll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through lifes challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. Were dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview To lead and develop the Customer Care team, ensuring the effective resolution of customer cases while driving improvements in customer outcomes, protecting growth opportunities and enhancing customer experience. This role is central to building a high performing, empowered team that delivers fair, consistent and timely resolutions while influencing the wider business to prevent recurrence and strengthen customer trust. Key tasks Team Leadership and Support •Provide day to day leadership and support to the Customer Care team, ensuring high standards of customer service are consistently met. •Create a positive and inclusive team environment that promotes accountability, engagement and confidence. •Support team wellbeing and morale, addressing concerns promptly and appropriately. •Lead by example, modelling expected behaviours, quality standards and customer focused decision making. Coaching, Performance and Development •Deliver regular coaching and feedback to support individual and team performance. •Monitor performance against agreed KPIs and quality measures, taking action where additional support or improvement is required. •Complete regular performance reviews and support goal setting and development planning. •Identify training needs and ensure team members maintain appropriate knowledge of products, processes and systems. •Lead team briefings and short workshops to share updates, learning and best practice. Quality Assurance and Performance Reporting •Take ownership of the teams quality assurance process, ensuring consistent monitoring of calls, emails, live chats and other customer communications. •Carry out regular quality reviews, providing clear, constructive feedback and coaching based on QA outcomes. •Track quality trends and common issues, using insight to improve individual performance and overall service standards. •Produce regular KPI and performance reports covering service levels, quality outcomes, volumes and customer feedback. •Highlight risks, underperformance or emerging trends to the Customer Care and Resolutions Manager, supporting actions to address them. Service Delivery and Customer Query Resolution •Ensure all customer contacts are responded to within agreed timescales and in line with service and quality standards. •Support the team with customer queries and act as an escalation point for more complex or sensitive issues. •Identify recurring customer issues and feedback insights to support service and process improvements. Continuous Improvement and Collaboration •Contribute ideas to improve team processes, quality, and customer experience. •Work with colleagues across teams (e.g. Operations, Care, Customer Success, Sales) to resolve issues and reduce repeat customer contacts. •Encourage team members to share feedback and improvement ideas. Governance and Compliance •Ensure the team follows internal policies, procedures and regulatory requirements at all times. •Support the management of attendance, conduct and performance issues in line with company policies, with guidance where required. •Escalate risks, complaints or compliance concerns promptly and accurately. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Strong knowledge of customer service Strong communication skills able to influence and build relationships cross functionally Skilled in leading teams to deliver against KPIs Competence in reporting, governance and performance tracking - Knowledge of service delivery and operations in a field-based environment - Familiarity with case management or CRM systems (e.g. Dynamics, Salesforce, Zendesk) - Understanding of financial /commercial levels (credits/compensation/retention impact) Experience (what you have done) Experience managing a team in a customer service environment. Demonstrated track record of improving customer outcomes Evidence in coaching and developing individuals to achieve high performance Experience handling complex and escalated customer issues with fairness and accountability Experience working cross functionally to resolve issues and drive improvement Proven delivery of service improvement initiatives with measurable business impact Exposure to managing teams in hybrid environments Personal qualities (the way you think and act) Customer focused with strong advocacy for fair and timely outcomes. Commercially aware able to balance customer needs with business impact. Collaborative, with the ability to build trust and influence at all levels. Resilient and calm under pressure, able to manage high volumes and complexity. Analytical and problem solving mindset, with a continuous improvement approach. Demonstrate integrity, accountability and respect in line with customer values. Inspirational leadership style that creates a highly engaged team culture Qualifications Evidence of relevant professional development or training in leadership or customer service Industry relevant compliance or regulatory training

Care Home Head Chef | Full-Time | 7:30am-5:30pm | 4 days on, 3 off | Everyother weekend off Are You Ready to Turn Up the Heat? At Trinity Fold in the heart of Halifax, were not just cooking mealswere crafting experiences. As our new Chef Manager youll lead the charge in delivering delicious, nutritious, and visually stunning dishes to our 50 residents every single day. This isnt your average kitchen roleits your chance to innovate, inspire, and make a real impact. Whats On the Table? Creativity Unleashed: Design menus, experiment with fresh seasonal produce, and cater to unique dietary needs with flair. Lead Like a Pro: Manage a talented kitchen team, keeping operations as smooth as your signature sauces. Work-Life Balance: 40-hour weeks over 4 days , with every other weekend off to relax and recharge. Why Choose Us? Sociable hours that work for you Perks that matter: Big-brand discounts, a £250 refer-a-friend scheme, and Blue Light Card savings A chance to shine: Compete in our annual Chef of the Year competition and take your skills to the next level If youre a passionate leader with a flair for flavour, this is your chance to make your mark. Apply now, and lets create something extraordinary together! What do some of our current Chef Managers have to say? Check out our dedicated Catering page on our careers website to find out - anchor.org.uk/careers/where-you-fit/care/care-home-chef-and-catering-jobs-anchor Please note : All applicants must already hold the legal right to work in the UK. Anchor a great place to work Anchor is Englands largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. Were not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities. A rewarding environment From health and happiness to finance and your career, well give you all the support you need. Health & happiness Gym, fitness and wellbeing discounts Mental health support Flexible working options Finance Pension plan contribute between 4% and 8% and well match it or better Quick and easy pension transfer service Savings and financial advice, loans, free life assurance Discounts on shopping, holidays, phones, technology and more Career Ongoing personal and professional development programme Leadership Pathways online learning resources Career progression and promotion opportunities To see our full range of benefits, check out our dedicated rewards website Celebrating diversity, celebrating you Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other. We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others. We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes. TPBN1_UKCT

Job title Business Development Executive Function Sales Location Manchester or Ripponden Reports to Responsible for staff N/A About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview Our Business Development Executives are absolutely vital to our success. As a rapidly growing business both in size and turnover, we're looking for new people to join our sales team and help us grow even further, acting as a Trusted Partner to JLAs customers. You'll be joining a highly successful sales team where you will be valued and rewarded for the contribution you make. Key tasks Making outbound sales calls using leads generated through our digital marketing team Making outbound strategy dials for business development across multiple markets, verticals and sectors Developing sales opportunities in partnership with your field sales colleagues Meeting/exceeding dynamic KPIs set within the contact centre Service Delivery Demonstrate an understanding of what service delivery excellence is for your role Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered Managing Risk Awareness of your operational and regulation risks which may impact on your role Responsibility for reporting to your line manager any risk which may impact the business Managing Health & Safety Ensuring you deliver your role within the Compliance framework set. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Confident and effective communicator Knowledge of all Microsoft office applications Possess a strong understanding of our products, our competition in the industry and positioning Experience (what you have done) Experience of outbound lead generation/telesales Experience of working in a customer-centric position either face to face or over the phone Have worked in a commercially driven environment Personal qualities (the way you think and act) The ability to work successfully in a fast-paced, target-driven environment Highly motivated A curious mind, interested in our customers, our markets and our business Eager to learn and build a career in a dynamic sales organisation Driven by the desire to succeed Able to show initiative TPBN1_UKTJ

We are seeking a compassionate and dedicated Care Assistant to join our team. The ideal candidate will provide high-quality support to individuals in care homes or in their own homes, ensuring their comfort, dignity, and well-being. As a Care Assistant, you will play a vital role in assisting clients with daily activities and implementing care plans tailored to their specific needs. • Currently, no sponsorship is offered Please note: Only Female Applicants can be considered due to the nature of the contracts we have currently. As this role involves giving care to patients in their own home you must have a driving license and have access to a vehicle. Duties • Assist clients with personal care tasks, including bathing, dressing, and grooming., • Support individuals with mobility and movement around their home or care facility., • Communicate effectively with clients to understand their needs and preferences., • Implement care plans as directed by healthcare professionals, ensuring all requirements are met., • Maintain accurate records of client progress and any changes in condition., • Drive clients to appointments or social activities as needed, ensuring their safety during transport., • Provide companionship and emotional support to enhance the quality of life for clients., • Adhere to health and safety regulations while maintaining a clean and organised environment. Skills • Strong communication skills in English, both verbal and written, to interact effectively with clients and team members., • Ability to drive is essential for transporting clients when required., • Proficiency in IT skills for maintaining records and using care management software., • Experience in home care or working within a care home setting is highly desirable., • Understanding of care plans and the ability to follow them accurately., • A compassionate nature with a genuine desire to help others improve their quality of life. Requirements of a Care Assistant: • Be available for early mornings, afternoon, evenings and weekends (alternate) on a shift pattern, • Must hold a full and valid UK or EU/EEA driving licence and have access to your own vehicle as you will be travelling to clients to care for them in their own home., • Have a genuine passion to want to help others, • Be a reliable team player with a positive attitude, • Currently to be living in the UK and UK citizen (we do not accept applications from abroad at this time), • Currently, no sponsorship offered If you have experience as a Care Assistant, Support Worker, Carer, HCA, Health Care Assistant or in the NHS we would love to hear from you. However, if you do not have experience, we provide full training and encourage candidates from all sectors to apply, for example: retail sales assistant, customer service, hairdressers/beauticians, receptionist, administrator, cleaners, warehouse workers and delivery drivers. This could be the start of your new career, with our full support and outstanding training, anything is possible if you put your head and heart into it. Interested? Apply now or call our friendly recruitment team to find out more information on (phone number removed) Benefits: • Company pension, • Referral programme

About Us Checkmate Fire Solutions is a leading UK provider of passive fire protection and compliance services, supporting clients across the built environment with safety, integrity, and technical expertise. With a strong reputation for quality, reliability, and regulatory excellence, the company partners with organisations to deliver robust fire safety solutions that protect lives and assets. We are hiring for a highly organised and proactive Contract Support Manager to join our fantastic Contract Support team in Elland. You will play a key role in supporting the successful delivery of contracts across the business. You will ensure operational efficiency, maintain high service standards, and act as a central point of coordination between clients, and the various divisions across the group. What You'll Be Doing * Managing a team of Contracts Administrators carrying out regular one-to-ones, coaching and supporting them to succeed in role. * Ensuring PDP’s are in place and development needs of the team are met through training. * Leading and prioritizing team workload promoting sharing of knowledge within the team to provide enhanced team working and collaboration. * Supporting & working closely with operational teams to ensure a high standard of contract set up smooth delivery and timely handover of projects. * Provide routine reports and management information as required. * Delivery of targets, SLA’s and KPIs ensuring deadlines are met within agreed timescales. * Work closely with Head of Contract Support on Strategic Objectives, Team Goals, best practices and streamlined ways of working. * Office Facility Management, support in all office relating queries and supporting a high standard of Health & Safety within the office environment. * Attendance of operational and planning meetings. * Ensure a high standard of record keeping and compliance with Checkmate Way processes and procedures. About You * Proven experience in a contracts support, coordination, or an administrative role * NVQ Level 2 or equivalent in Business Administration * Strong organisational skills with excellent attention to detail * Ability to manage multiple priorities in a fast-paced environment * Confident communicator with strong customer service skills * Proficient in Microsoft Office and contract management systems * Experience in the fire safety, facilities management, or compliance sector (desirable but not essential) * Willing to travel as and when required Why Join Us * A competitive remuneration package tailored to your role * 25 Days Holidays + Bank Holidays + Christmas Shutdown * Birthday off (after successful 6-month probationary period) * Access to continuous learning opportunities through our Award-winning Training Academy * Recognition programs to celebrate contributions and milestones * Flexible approaches to work-life balance where possible * Social & Fun Perks If this sounds like a good fit, please apply today—we will be reviewing applications as they come in and may close the role early once we find the right person. Recruitment Agencies Checkmate Fire Solutions does not accept unsolicited CVs or candidate details from any source other than directly from the candidate. We do not accept unsolicited communications or submissions from external recruitment agencies. Any recruitment agency wishing to submit candidates must have a current, duly executed agreement in place with Checkmate Fire Solutions and must be expressly instructed in writing to supply candidates for a specific vacancy. In the absence of such agreement and written instruction, Checkmate Fire Solutions reserves the right to consider any CV or candidate submission as unsolicited and shall have no obligation to pay any fees, commissions, or other charges in respect of such submission

At Oxalis Logistics, we dont just move goodswe move industries forward. Trusted by some of the largest blue-chip companies in the world, we deliver safe, seamless, and innovative solutions across the UK and Europe. With over 2,700 colleagues and 1,900+ vehicles across 90+ locations, our people are the driving force behind our success. Were proud to foster a culture built on Care, Ownership, Adaptability, Respect, and Striving for Excellencevalues that guide everything we do. Total Reward Package: At Oxalis, people power our progress. We offer competitive reward and benefits packages, and a supportive environment where your contributions are recognised and valued. Some of the benefits we offer: Salary: £42,000 Life Insurance (2 x Salary) Pension (4% EE / 6% ER) 33 days holiday rising to 38 days with service (including Bank Holidays) Gym discounts Employee Assistance Programme Annual Salary reviews Career development opportunities Cycle to work BP Fule Card Role Summary: Reporting to the Operations Resource Manager, each Regional Resource Manager will be responsible for ensuring that the correct level of driver and vehicle resources are in place at all terminals in their region and providing the planning team with a diary of these from which to plan each day. Key Responsibilities: The job holder is responsible for; Maintaining short, medium and long term awareness of the resource requirements in your region and ensuring that resource levels are in place to meet client demands. Maintaining accurate records of resource allocation Providing regular updates to the Head of Department on resource management performance. Assisting in development and implementation of strategies to improve resource utilisation. Liaising with the appropriate planners on a daily basis in order to flex resources up and down in order to maximise efficiency whilst maintaining the highest levels of customer service. Authorising all drivers holiday and other absence requests Working 4 weeks in advance, ensure that any driver resource shortfalls are covered in the first instance through local overtime, then through cross-contracting, then through booking agency resource and subcontractors. Where necessary, engaging with clients in order to provide updates on upcoming resource provision Developing strong working relationships with planners and drivers in order to maximise the benefit of those relationships Acting as duty manager on a rota basis with full responsibility for managing operational issues that occur during this time. This includes dealing with incidents on a desktop basis where possible, and resolving resource shortfalls. Hours of work: Monday to Friday (37.5 hours per week) with one hours unpaid lunch break per day. Normal office hours are Monday to Friday 9.00 - 17.30. Duty Manager responsibilities on a rota basis will include a mix of early and late shifts between the hours of 7.30am and 8pm on weekdays and weekends between the hours of 9am and 5.30pm. When working late shifts that require office presence until 8pm, you will also be expected to be available between the hours of 8pm and 10pm on an on-call basis. Where a weekend is worked, an equal amount of time off in lieu will be awarded. Requirements Essential Strong analytical and problem-solving skills Have excellent communication and interpersonal skills Have strong organisational skills and the ability to multi-task Ability to communicate effectively across teams and levels Demonstrated ability to work independently and collaboratively Desirable Have experience in resource management or relevant planning Have experience of engaging with drivers on a regular basis Experience in logistics, transport, or industrial sectors Strong stakeholder engagement and influencing skills At Oxalis, your growth fuels our progress. With meaningful development opportunities and a culture that values contribution, this is your chance to make a lasting impact in the logistics industry. TPBN1_UKTJ

Job title Customer Resolutions Team Leader Function Customer Service Management Location Ripponden Office/Hybrid Reports to Customer Care and Resolutions Manager Responsible for staff Currently 5FTE About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview To lead and develop the Customer Resolutions team, ensuring the effective resolution of customer complaints while driving improvements in customer outcomes, protecting growth opportunities and enhancing customer experience. This role is central to building a high performing, empowered team that delivers fair, consistent and timely resolutions while influencing the wider business to prevent recurrence and strengthen customer trust. Key tasks Team Leadership and Support -Provide day to day leadership and support to the Customer Resolutions team, ensuring high standards of customer service are consistently met. -Create a positive and inclusive team environment that promotes accountability, engagement and confidence. -Support team wellbeing and morale, addressing concerns promptly and appropriately. -Lead by example, modelling expected behaviours, quality standards and customer focused decision making. Coaching, Performance and Development -Deliver regular coaching and feedback to support individual and team performance. -Monitor performance against agreed KPIs and quality measures, taking action where additional support or improvement is required. -Complete regular performance reviews and support goal setting and development planning. -Identify training needs and ensure team members maintain appropriate knowledge of products, processes and systems. -Lead team briefings and short workshops to share updates, learning and best practice. Quality Assurance and Performance Reporting -Take ownership of the teams quality assurance process, ensuring consistent monitoring of calls, emails, live chats and other customer communications. -Carry out regular quality reviews, providing clear, constructive feedback and coaching based on QA outcomes. -Track quality trends and common issues, using insight to improve individual performance and overall service standards. -Produce regular KPI and performance reports covering service levels, quality outcomes, volumes and customer feedback. -Highlight risks, underperformance or emerging trends to the Customer Care and Resolutions Manager, supporting actions to address them. Service Delivery and Customer Query Resolution -Ensure all customer contacts are responded to within agreed timescales and in line with service and quality standards. -Support the team with customer complaints and act as an escalation point for more complex or sensitive issues. -Identify recurring customer issues and feedback insights to support service and process improvements. Continuous Improvement and Collaboration -Contribute ideas to improve team processes, quality, and customer experience. -Work with colleagues across teams (e.g. Operations, Care, Customer Success, Sales) to resolve issues and reduce repeat customer contacts. -Encourage team members to share feedback and improvement ideas. Governance and Compliance -Ensure the team follows internal policies, procedures and regulatory requirements at all times. -Support the management of attendance, conduct and performance issues in line with company policies, with guidance where required. -Escalate risks, complaints or compliance concerns promptly and accurately. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Strong knowledge of customer service Strong knowledge of complaints handling Strong communication skills able to influence and build relationships cross functionally Skilled in leading teams to deliver against KPIs Competence in reporting, governance and performance tracking - Knowledge of service delivery and operations in a field-based environment - Familiarity with case management or CRM systems (e.g. Dynamics, Salesforce, Zendesk) - Understanding of financial /commercial levels (credits/compensation/retention impact) -Experience handling regulated complaints (FCA) Experience (what you have done) Experience managing a team in a customer service/complaints environment. Demonstrated track record of improving customer outcomes Evidence in coaching and developing individuals to achieve high performance Experience handling complex and escalated customer issues with fairness and accountability Experience working cross functionally to resolve issues and drive improvement Proven delivery of service improvement initiatives with measurable business impact Exposure to managing teams in hybrid environments Personal qualities (the way you think and act) Customer focused with strong advocacy for fair and timely outcomes. Commercially aware able to balance customer needs with business impact. Collaborative, with the ability to build trust and influence at all levels. Resilient and calm under pressure, able to manage high volumes and complexity. Analytical and problem solving mindset, with a continuous improvement approach. Demonstrate integrity, accountability and respect in line with customer values. Inspirational leadership style that creates a highly engaged team culture Qualifications Evidence of relevant professional development or training in leadership or customer service Industry relevant compliance or regulatory training TPBN1_UKTJ

This hands-on role involves managing a small team, ensuring exceptional customer service, and maintaining visual standards. Responsibilities include overseeing stock, supplier orders, and the layout of the indoor space. Competitive pay of £28,000 to £29,000 annually.

Head of Ecommerce & Customer Operations page is loaded## Head of Ecommerce & Customer Operationslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-0148333Calling all originals: At Levi Strauss & Co. Omnichannel Customer Service & Retention Engin

GLOBAL HEAD OF US WITHOLDING TAX FILING SERVICE - US TAX COMPLIANCE KNOWLEDGE REQUIRED. The service is designed to streamline the end-to-end process of tax form collection, validation, and filing for Qualified Intermediary (QI) and Non-Qualified Intermediary (NQI) customer firms. As such, the succes

A leading employee experience platform is seeking a Head of Support to lead their global support function. Competitive salary, stock options, and generous leave are part of the offer, alongside a strong team culture and meaningful work. This role requires significant SaaS support experience, team ma

Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for‑profits to support some of the most vulnerable members of our society. Head of Customer Success (Salesforce SaaS) - £67,000 - Flexible Location (Remote Available).

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who st

We are looking for a Head of Customer Lifetime Value to own the economics of every customer we bring through the door. Our customers love us, and they keep coming back: we have grown from 9,000 active subscribers in September 2025 to 47,000 today, and our Trustpilot sits at 5 stars across thousands

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Someone approachable, professional, and customer focused. We’re proud of our award-winning service, recognised with:. From 28 February 2011, preferred candidates will be required to join the PVG Scheme or undergo a PVG scheme update check prior to formal offer of employment being made by Dumfries

Where the essential criteria are met an interview will be offered to those applying under the disability symbol. There are a variety of full time and part time positions, including morning and evening shifts. Where the post you are applying for is considered a Regulated Role under the Disclosure (Sc

Delivering an exceptional customer service to all customers. Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers. Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.

All preferred candidates for posts carrying out regulated work with these groups will be required to become a PVG Scheme member, or undergo a PVG Scheme update if they are already a member, prior to any formal offer of employment being made by East Lothian Council. To assist in the provision of a hi

During that time, we have worked hard to understand the needs of the people who turn to us for help and with them have been at the forefront of pioneering services which have literally changed thousands of lives for the better. We are part of the Church of Scotland and aim to provide social care ser

The main duties of these posts will include general cleaning duties and any other duties which come under the remit of the posts. If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. You will provide a cleaning

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Are you passionate about supporting the wellbeing and personal development of young people? We are currently recruiting a compassionate and dedicated Pastoral Support Worker to join a supportive school community. Contribute to the development and implementation of pastoral support plans. A good unde

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You must have a willingness to embrace all aspects of support, including personal care, domestic tasks, and assistance with accessing work, education and social opportunities. If you would like to have an informal discussion about this position, please contact Tamryn Nicol (Development Officer) at.

School Support Worker - SEN School - Kempston.Join a welcoming SEN specialist school in Kempston as a School Support Worker and gain valuable experience supporting students with SEMH, Autism, and ADHD.This role is perfect for anyone aspiring to careers in clinical psychology, counselling, social wor

High levels of professionalism and a non-judgemental attitude - regardless of the service user's needs. This will record things such as the service user's emotions, any interactions with colleagues/family members, conversations, food diaries and the daily routine of the service user. Maintaining pro

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Developing and leading the team to enable the tenants to have a high quality of life, and to be important and valued members of the local community. You will be positive about supporting people to increase their independence and ensure that they are at the centre of all decisions made about their l

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