Head of customer service jobs in BelfastCrear alertas

About Us We are a global company with a strong footprint within the United Kingdom and South Africa Business Processing outsourcing market (BPO). Due to our business expanding there is a need to appoint a Head of Quality Assurance to support our business leaders. This role will be reporting to the MD of Operations. There will be a requirement for occasional travel to South Africa & India. Purpose of the Role We’re hiring for an exceptional Head of Quality Assurance to lead the QA strategy for our Financial Services Outsourcing division. This is a high‑impact role where you’ll shape how quality is defined, measured, and continuously improved across a complex, regulated service environment. You’ll be the creator and custodian of the Quality Management Framework (QMF) ensuring our outsourced services meet the highest standards of accuracy, compliance, customer experience, and risk control. You will ensure the framework aligns to all Financial Conduct Authority (FCA) rules and expectations to ensure good customer outcomes. You will need to be able to create the QMF, thrive in a fast‑paced, customer and client‑centric environment and know how to build a culture of quality from the ground up. Key Responsibilities Essential Skills and Experience • Proven leadership experience in Quality Assurance within Financial Services, ideally in an outsourcing environment., • Deep understanding of regulatory frameworks, operational risk, and compliance expectations., • Strong analytical mindset with the ability to translate data into actionable insights., • Experience designing and implementing QA frameworks at scale., • Exceptional communication skills and the ability to influence at senior levels., • A passion for operational excellence and a track record of driving measurable improvements., • In-depth knowledge of the United Kingdom’s regulatory framework, (Consumer Duty, Vulnerable Customers, Treating Customers Fairly etc), • Minimum of 3 years Head of Quality experience Desired Experience and or Qualifications • Project or change‑management qualifications (e.g., PRINCE2), • Proven leadership experience in QA within Financial Services, ideally including outsourced operations, • Deep understanding of FCA frameworks, Consumer Duty, TCF, Vulnerable Customer expectations, GDPR, AML/CTF and other sectoral regulations, • Experience designing and implementing QA frameworks at scale across multiple service lines, • Strong knowledge of operational risk, regulatory alignment, and audit readiness, • Experience developing consistent MI suites, sampling methodologies, and quality controls, • Ability to build and lead a high‑performing QA team across multiple geographic locations (on/offshore), • ICA certifications (compliance, AML, conduct), • IRCA Lead Auditor (ISO 9001 or equivalent)

We are looking for a full-time Store Manager for our Marella store in Belfast. Main Responsibilities: • Manages, coordinates, motivates the sales team to meet sales objectives by training and mentoring staff;, • Responsible for recruiting, supervising and appraising staff;, • Enhances the team's knowledge in terms of product and service, using the tools and systems provided;, • Responsible for managing budgets and setting/meeting sales targets;, • Undertakes store administration duties such as managing store budgets and updating store reports;, • Delivers excellent service to ensure high levels of customer satisfaction;, • Deals with customer queries and complaints;, • Proactively suggests strategies to attract new customers, expand store traffic, and enhance brand awareness in the market;, • Actions pricing strategies according to Head Office guidance and oversees stock control;, • Liaises with HQ;, • Acts as ambassador of the customer-centric logic within the store;, • Works in compliance of HQ corporate guidelines and procedures; Ideal Candidate will have: • High school diploma or equivalent qualification;, • Bachelor’s degree is a plus;, • Significant past experience as store manager in the fashion/luxury industry;, • Experience with contemporary brands is a plus, • Excellent selling skills;, • Strong analytical skills. Ability to analyze store KPIs and produce synthetic feedbacks for the HQ;, • Strong leadership, customer service-orientation and customer management abilities;, • Excellent communication and interpersonal skills;, • Fluent in English;, • Ability to use digital devices, and programs Microsoft Excel and Word;

Ashton Recruitment requires several plumbers for our client based in Northern Ireland. Position: Plumber Location: Northern Ireland (Belfast Head Office) Duration: Temp-Perm Rate of Pay: £17.50 per hour Hours of Work: Full time, 40-hour week My client is a leading Construction, Fit Out and Facilities Management provider with offices across the UK. They deliver a wide range of projects, including electrical installation and maintenance, for private, public sector, and retail clients - meaning no two days are ever the same for their team. Employing over 170 people across the UK and Ireland, they have ambitious plans to continue growing in the coming years. Following new contract wins and expanding workloads with existing clients, they are now seeking multiple experienced plumbers to join their team within the County of Armagh. The ideal candidates will have a solid background in installing, maintaining, and repairing plumbing systems. They should be capable of working both independently and collaboratively, possess strong problem-solving abilities, and be comfortable managing multiple tasks simultaneously. Duties (not limited to); Respond promptly to reactive maintenance call-outs across various client sites. Diagnose and repair plumbing faults efficiently to restore full functionality and minimise downtime. Carry out emergency repairs on water, heating, and drainage systems. Inspect, test and troubleshoot plumbing systems to identify underlying issues. Replace or repair pipes, valves, taps, toilets, sinks and other fixtures as required. Ensure all work is completed safely, in line with current regulations and company procedures. Record all works carried out, including materials used and time spent, via job management systems. Communicate effectively with clients and site teams to provide updates and manage expectations. Maintain company vehicles, tools and equipment in good working order. Support other maintenance trades where necessary to ensure smooth site operations. Always represent the company in a professional and courteous manner. Essential Criteria Time-served plumber with a recognised apprenticeship or equivalent NVQ Level 3 qualification and proven experience in plumbing installation, maintenance and repair in commercial, industrial or domestic environments Full UK driving licence with the ability to travel to multiple client sites across Northern Ireland Valid CSR (Construction Skills Register) card to demonstrate compliance with health, safety and environmental standards Experience in reactive maintenance, diagnosing and repairing plumbing faults quickly and effectively Strong technical knowledge of hot and cold-water systems, sanitary ware, drainage systems and associated components Good understanding of health and safety practices and the ability to identify and mitigate risks on-site Excellent problem-solving skills with the ability to assess issues and implement effective solutions independently Strong communication and customer service skills with the ability to liaise professionally with clients, tenants and colleagues Flexibility to work outside normal hours and participate in an out-of-hours call-out rota when required High attention to detail with a focus on delivering quality workmanship and maintaining high standards The Package Earning potential of £50,000 per annum to include rate, overtime and on call. Regular overtime at enhanced hourly rates always available making it easy to earn the OTE advertised. Higher hourly rate of pay than JIB rates as advertised. 22 days plus 8 stat days per annum - increasing with length of service. Flexible working hours. Company phone. Company tablet. Fully equipped company vehicle supplied. Referral Scheme. Due to the nature of the work successful applicants will need to complete an enhanced Access NI. Ashton Recruitment is acting as a Recruitment Business Skills: Plumber Time Management reactive maintenance CSR Benefits: Equipped Vehicle Tablet Phone

Manager - North Queen St, Belfast Job Reference: North Queen Street - NQSM/26/02/04 Salary: £13.57 PER HOUR Contract Type: Permanent Contract Hours: 30 Closing Date: 12 Mar 2026 Career development Enhanced public holiday rates Accredited training & support 28 days annual leave Pension benefits Manager We are one of N.I.s fastest expanding retailers within the Off Sales & Convenience sector, our stores are fast-paced and trading 7 days a week. We are proud to have served our local communities for over 30 years and offer excellent customer service and an extensive and diverse product range from around the world. As part of our team, you will play a huge role in the success of the company, and we will encourage and support you to develop your skills and abilities. About the role: As store manager your main purpose will be to ensure your stores overall commercial success whilst managing and developing your team to achieve their full potential. You will be responsible for the day-to-day operations of the store whilst maintaining a strong shop floor presence and delivering excellent customer service. As well as your initial management training we also offer accredited training courses to further develop your personal skills. Coupled with the support of your area manager and the wider head office team you will be provided with an extensive support network. Who are you? Someone with a solid work ethic Someone with attention to detail and a hands-on approach A strong leader with a can-do attitude An excellent communicator Commercially aware What we need from you? Previous supervisory experience Previous experience working in a fast-paced environment Excellent communication and interpersonal skills with customers and colleagues To be a team player, a hands-on manager, self-motivated, resilient, with a positive and proactive outlook To be confident in managing, motivating, and developing your team Can make decisions, problem solve and take accountability with good planning skills A passion for retail and the ability to maximise any potential sales opportunities. To deliver exceptional store standards To comply with WineFlairs operational policies and procedures including Licensing Legislation Good computer literacy What we can offer you Competitive salary Career progression Staff discount Enhanced Public Holiday rates Flexible shift patterns Accredited training courses 28 Days paid holidays (pro rata) Free company uniform Company pension contributions

Manager - Brackenvale, Carryduff, Belfast Job Reference: BRACKENVALE - BVALE/26/02/03 Salary: £14.18 per hour Contract Type: Permanent Contract Hours: 30 Closing Date: 26 Feb 2026 Career development Enhanced public holiday rates Accredited training & support 28 days annual leave Pension benefits Responsible For: Trainee Managers, Assistant Managers, Sales Assistants and any other staff under your supervision. Responsible To: Operations Manager, Area Manager & On-Call Manager Main purpose of job:To deliver, promote and implement behaviours and actions to provide excellent customer service. To implement all necessary processes and procedures to achieve high performance standards in your Store. To implement all necessary processes and procedures to maximise both staff and store performance to increase the profitability of your Store. Make full use of all resources to maximise the effectiveness and efficiency of your Store. To manage your staff and ensure their adherence of all Company Policies & Procedures. To plan, review and implement both short and long-term strategies to further develop the growth and development of WineFlair (Belfast) Ltd. Tasks/duties involved Customer Service To ensure all staff offer a friendly and efficient Customer Service in Store, implementing all Company Policies, Procedures and Guidelines to ensure excellent service and experience for the Customer. To ensure Customers are served as quickly and efficiently as possible by planning staffing levels for busy periods, promotions, activities in the area etc. and anticipating customer flows. To maximise the needs, requests and demands of your Customers wherever possible, by ensuring your Store has the correct stock and quantities as required. To respond and manage any customer queries or complaints as quickly and effectively as possible. Ensure all documentation is completed as required and escalate to the appropriate Head Office Personnel. To continuously expand the Product Knowledge of yourself and your team and ensure this knowledge is used to maximise sales and where appropriate share with Customers. To maximise and develop the Store layout plans ensuring appearance of the shop meets with company guidelines, marketing and promotional plans and is appealing to customers. To always appear well presented and professional in appearance and manner at all times. Where a Company uniform is provided, including Challenge 21 Badge, it must be worn in accordance with Company Policy. If uniform not provided to dress appropriately no denims, football or sport tops and safe footwear no flip flops, high heels or trainers. Ensure that all staff are trained in excellent Customer Service Skills and adhere to Good Practices. Staffing & Training To manage, operate and staff your Store within the Operational Budgeted Hours set for the Store, to minimise overheads, costs and work using all the resources available and your experience to achieve Targets and Profit Margins. Draw up, monitor and maintain Rotas to ensure the necessary staffing levels to maximise customer flow patterns and where necessary or not required reduce staffing levels to single manning Ensure yourself and all your staff are adequately trained and knowledgeable of all WineFlairs Policies and Procedures and able to work unaccompanied using their own initiative. Ensure that the Store is open for business throughout the prescribed opening hours, plan staff rotas and holidays to ensure there is always the necessary level of staff. Make all necessary changes to staffing levels/cover to deal with staff absence and/or sickness. Maintain adequate staffing levels for your store and assist in the recruitment and selection of replacement staff as necessary. To ensure staff receive any necessary new training or refresher training required to do their job and that they attend all training courses scheduled where required. To be fully familiar with all routine operational tasks performed by staff at the store e.g. till operation, cash handling procedures, replenishment of stock, line counts, re-labelling etc. To manage staff performance through clear communication of expected Wineflair standards and providing feedback on individual performance and progress while employed at WineFlair. Manage poor and/or unsatisfactory staff performance using tools and support available performance review, performance improvement plans, retraining and if necessary escalate to H.R. for disciplinary action. Encourage teamwork to support the achievement of business objectives. Discuss store performance and sales achievements regularly with staff and encourage them to contribute ideas and suggestions for improvements. Set up effective communication means/channels so that you can communicate all company information to all staff employed at your store. Encourage good communications between staff members at all times. Be aware of and adhere to WineFlairs Policies concerning Harassment, Equal Opportunities, Sickness, Absence, Holiday Entitlement, Performance Management, Disciplinary and Grievance Procedures as necessary in accordance with Company. Lead by example, setting and adhere to standards of conduct and performance expected of your position and ensure that all staff do the same. Merchandising & Deliveries Ensure that all new stock on promotion is placed on shop floor/shelves/stands as per the Floor Plan Ensure stock from previous promotions are removed from prime store locations and any excess stock stored in back store area. Ensure all POS (Posters, A4, Barkers etc.) are put up in Store windows, fridges, floor displays etc. Ensure daily Batch Maintenance is completed and that all Labelling is current, updated and at the correct pricing. Ensure all deliveries and checked and correctly ticked off before signing acceptance for any goods from all Suppliers. Take in and check off all deliveries and ensure shop front is stocked out fully before moving any excess stock into back store area. Administration & Accounting To adhere to the Companys Cash Handling / Banking Policies and Procedures at all times. To complete all Store paperwork and accounts accurately and promptly for submission to Wineflair Head Office as specified. To calculate and reconcile all Cash Handling processes (e.g. till declarations, credit/debit card terminal and tills, lottery terminal, voids, refunds, banking variances etc.) in line with company procedures. To manage, record and reconcile all Banking processes (till floats, petty cash, lodgements etc.) in line with company procedures. Ensure all staff are made accountable and reimburse all shortages (till, stock, cash, forgeries etc.) and that these are paid back. To investigate and identify reasons for all/any Cash and/or Stock Shortages within your Store and the staff concerned. Escalate issues/concerns to Security Manager and where appropriate take the necessary steps to prevent repetition through training or assist in any disciplinary action if necessary. To adhere to the Companys Stock Holding, Ordering, Receipting and Movement Policies and Procedures at all times. To process Stock Orders in line with company policy and instructions to maintain product stocks to levels which reflect demand. To process all Goods Received through Infinity System as per company policy and ensure all documentation/paperwork is kept secure and returned to Head Office. To adhere to Companys Delivery /Goods Received processes at all times and were necessary contact External Suppliers with regards to delivery shortages/damages to seek reimbursement and advise Operations/Area Manager of such issues. To conduct Line Counts as per company policy and ensure findings/variances are checked and correct before forwarded to Head Office as instructed. To assist with stocktaking as and when required, ensuring your Store is stock take ready in line of Stock Take Preparation Guidelines. As requested ensure adequate staff are available for stock take. Sales & Marketing Help develop and increase sales of all products wherever possible, by means of promoting customer loyalty and encouragement of new business. Merchandise your Store and the products in an accurate and appealing way to capture the attention of customers and to achieve increased sales. Ensure all staff and customers are aware of in store promotions and/or special offers through appropriate and full use of all approved promotional material. Ensure all promotions/special offers are advertised correctly (correct labels, bakers, promotions, posters etc.) on the correct dates and sufficient stock is available in your store to meet the potential increased demand for promotional goods. Ensure that no advertising posters/promotional material other than those authorised by WineFlair are displayed, and that all material is clean, properly displayed and up to date. Ensure shelves, floors, windows and fridges are clean, properly stocked and front facing. Ensure a weekly Cleaning Rota is drawn up and implemented to assist with keeping the store clean and at WineFlairs required standards. Ensure that stock rotation checks are carried out on a weekly basis to minimise out of date, damaged and stock losses. Ensure all short-dated stock is identified and discussed with your Operations Manager and a plan put in place to transfer or reduce price in order to minimise stock losses. To monitor the product ranking of stock in your store and discuss elimination of goods with weak sales performance with Marketing Manager. To be aware of new products and seasonal stock and introduce as appropriate through consultation with Marketing Manager. To be aware of any trends or developments in the marketplace and forward any suggestions concerning new or current stock to your Operations Manager and Marketing Manager. Be aware of any events, activities or competitor developments in your area that may affect your store (positive and/or negative) and discuss their impact with your Operations Manager. Maintain an awareness of local competitor activity, pricing and promotions, informing your Operations Manager and Marketing Manager of any changes or new developments. Availability To attend meetings and management development/training programmes as required by Head Office. To perform key holding duties as and when required by Head Office and/or Alarm Company (part of your role no call out fee) To work alternative Friday and/or Saturday Evening Shifts in conjunction with other store management members. To be flexible in availability to cover absenteeism and work extra hours if and when required to ensure adequate staffing levels in the Store at all times. To be flexible as regards to location of work and willing to assist in other WineFlair stores as and when required. Health & Safety & Legislation To understand and abide by WineFlairs Health and Safety at Work policy, ensuring that all Company Policies, Procedures and Guidelines are implemented by all staff. Ensure that a pro-active approach is adopted in the Store in relation to personal and store safety. Ensure all staff know of and use all the safety equipment and measures provided by WineFlair for personal and store safety. Record and report all Incidents and Accidents on the relevant documentation, alert the appropriate Head Office personnel and return paperwork to the Head Office. Observe the highest standard of personal hygiene whilst on duty, comply with all Company and Health and Safety requirements. To understand the importance placed on Store cleanliness and appearance, ensuring all areas of the premises (including store floor areas, staff areas, stockrooms, yards and shop fronts) are kept neat, tidy and clean. Implement and monitor all necessary Cleaning Rota/Schedules to comply with Company requirements. To conduct all Quarterly and Annual Risk Assessments / Inspections of the premises monitoring the physical condition of the premises and activities carried out at the store. (This includes controlling exposure to hazardous substances as defined by COSHH regulations). Any hazardous conditions or action required must be reported to the Health & Safety Manager. Adhere to and ensure compliance with all Food Hygiene Legislation and Regulations. Understand, implement and ensure compliance by all staff new and existing to the Licensing Legislation & Company Challenge 21 Policy. Understand, implement and ensure compliance with all Age Restricted Legislation including Alcohol, Tobacco, Lighters, Fuels and Solvents etc. Ensure that the correct Manual Handling procedures are adhered to at all times, including when taking in deliveries, replenishing stock, stock taking etc. Ensure the First Aid Box on site is maintained and replenished and that all staff have knowledge of its location. Record all injuries and accidents (minor or major) in the Store Accident Book, alert the relevant Head Office Personnel and ensure a copy of an Accident Form is completed and returned to Health & Safety Manager. Familiarise yourself and any member of staff working in your Store of the location and use of all fire extinguishers and emergency/fire evacuation procedures. To ensure compliance with all Food Hygiene laws and regulations through implementing HACCP guidelines on identifying, controlling and monitoring possible hazards. To ensure that the correct manual handling procedures are adhered by yourself and all staff at all times, including when receiving orders and replenishing stock. To maintain and replenish the Site First Aid Box and record all usage. Security Ensure WineFlairs property and equipment are safeguarded at all times, monitoring any suspicious circumstances or potential security risk. Report and/or escalate any concerns or potential security risks to the On Call Manager immediately and Security Manager. Complete an Accident and/or Incident Form detailing any damage to property or persons, or loss of goods or stock and return to Security Manager. Familiarise yourself with the use of the CCTV Surveillance Equipment, Store Security Alarm System and Safes. Always maintain professional confidentiality at all times and do not disclose any company information or material, confidential or otherwise to any unauthorised person internally or externally without prior permission from the Operations Manager. Any other duties relating to the position as may be deemed necessary by the management.

Flexible Hours to suit you Full and Part-Time APPLY NOW TO FIND OUT MORE AND JOIN US AT OUR VIRTUAL DISCOVERY SESSION. Imagine working for yourself, at your own pace, with hours that suit your needs and lifestyle. You will be joining a network of over 1200 self-employed advisors who operate locally and do just that. Hillarys was established over 50 years ago and remains the UK and Irelands leading provider of window furnishings solutions with an annual turnover of £250m a year. Working in your local area in Northern Ireland, you will visit customers in their homes to measure and advise on a fantastic range of products and fabrics. With something to suit every taste and budget, 7 out of 10 customers buy and offering a great service ensures they return and recommend Hillarys. Once manufactured, we will deliver the product to you weekly, ready to fit at a time agreed with the customer. If this is something completely new to you, dont worry, were committed to make every Advisor business successful and youll benefit from a comprehensive programme of training, fitting and support right from the start. Its obvious how good the opportunity is when most tell us they wish theyd have joined Hillarys sooner. Join us virtually via video call at one of our discovery sessions to find out more. Here you will meet our Trainers, experienced Advisors and Development Managers to talk about why becoming a Blinds and Curtains Fitter could be the best decision you will ever make. There will also be opportunity to ask any questions you may have. We welcome you and your partner to come along if they wish to learn more. We have lots of sessions available at times that suit you. Work for yourself, not by yourself All the benefits of running your own local business without the worries: We will invest in advertising, so you do not need to worry about finding your own customers. You can focus on delivering a high level of service that will help your business to grow further through local recommendations and referrals. Flexible hours to suit your lifestyle. You decide when you want to work by managing your own diary and commitment. Run your business from home. Dedicated Support in growing your successful Local businesses. From a Business Development Manager, Local Account Manager and head office support. As a Local Hillarys Advisor and Installer, You should: Be personable, approachable and confident when meeting new people Have a vehicle and valid UK driving licence be competent in DIY We support you to ensure you are able to deliver a professional service from your very first day and have created the complete starter package and a range of payment options to spread the cost of these essential tools. An investment of £2,995covers: Full Tool kit, including everything you need to measure and fit successfully. Samsung tablet allowing you to process orders and manage your business. Branded Hillarys work wear. Personalised business cards and leaflets for the lifetime of your business. A lifetime of training and support to ensure you succeed. This includes an initial 5 days training at our award winning Training Academy, followed by a further 5 days after the first 3 months to expand your business further. You will also have access to additional training courses at the Academy and online. To help you start your business we also have a range of payment options available. If you would like to learn more about becoming a Blinds and Curtains Installer in Northern Ireland please complete the application form online and we will give you a call to book onto a discovery session. Skills: Fitting Selling Measuring Sales

Job Title: QSHE Officer Department: Quality Health, Safety & Environmental Responsible to: Quality Health, Safety & Environmental Manager Working hours: Monday to Friday - 8.45am to 5.00pm Location: On site at Ballynure head office Salary: Competitive, negotiable dependent on experience Who are we? Woodside Logistics Group is one of the UK & Ireland leading logistics providers. With 5 companies and 700 employees, we work across a wide variety of industry sectors, being the trusted logistics provider for many of Irelands, the UK's and Europe's leading manufacturers, retailers, and distributors. Role overview: Reporting to the QSHE Manager this role supports the Health, Safety, Quality and Environmental standards across the Group. You will liaise with directors, managers and staff providing an advisory service to ensure compliance to all. The successful applicant will be self-motivated with the ability to identify new opportunities, have the ability to prioritise workload and demonstrate excellent attention to detail. They will be familiar with HSQE management procedures with excellent analytical, report writing and presentation skills. Key responsibilities will include: Support the QSHE Manager, Group Companies & Departments in the review and creation of quality, health and safety and environment documentation, such as policies, operating and safety procedures, risk assessments, COSHH assessments and environmental aspects and impacts Conduct QSHE audits, prepare detailed reports and recommend improvements to enhance compliance Organise and deliver QSHE Inductions Identify and evaluate potential hazards and develop strategies to mitigate risks Assist with the provision of QSHE, security and product safety awareness programmes to staff through various campaigns Deal with QSHE enquiries from internal and external sources Investigate incidents, accidents, safety concerns and near misses to establish root cause, implement corrective / preventative actions Collaborate with various departments to promote a culture of continual improvement and operational excellence. Undertake random spot checks across the Group Travel to group locations and customer sites in GB & Ireland as needed Essential Criteria Minimum of 2 years of experience in a similar role Experience working to/with ISO standards (ISO & 45001) Working knowledge of current Health and Safety standards & legislation NEBOSH Certificate, Environmental Health degree or equivalent. Desirable Criteria ISO internal auditor qualification Knowledge of BRC Global Standards or Food Safety Standards Whilst the desirable criteria above would be advantageous, candidates that are actively working towards or willing to work towards achievement of the qualifications mentioned will be considered. Benefits: Attractive salary 33 days holidays per year Funded development opportunities to obtain ISO auditor and NEBOSH qualifications Fully funded health plan with Healthshield Long service recognition Cycle to work scheme Role specific training Our Diversity and Inclusion commitments: Woodside Logistics Group is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process or have questions relating to accessibility, please contact us. Please note: The company operate pre-employment drugs screening testing and any offer of employment made is conditional upon a clear pre-employment drugs screening test. You are advised to submit your application as soon as possible as we reserve the right to close the posts at any time, once we have sufficient applications. Prospective employees are expected to disclose any unspent convictions during the recruitment process. A criminal record will not necessarily be a bar to obtaining a position. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

Job Reference: RAJ Job Title: Joiner (Maintenance) Salary: £15 to £16 per hour + van / fuel / package Location: Belfast, Northern Ireland Joiner Are you looking for a Joiner role? Interested in working for a leading Construction Company? VANRATH are recruiting a Joiner to work within the Building Maintenance department for a large, leading Construction Company in Belfast, Northern Ireland. The business work on Social Housing projects in Belfast and they are looking for NVQ Level 3 qualified Joiners with good experience that come on board and carry out maintenance work to domestic properties. This is a permanent opportunity with an organisation that can provide long term career stability and progression. Remuneration: £15 to £16 + van / fuel / package Package Includes: Pension Scheme 24 days annual leave (+ public holidays) Life Cover equivalent to 1.5 times annual salary 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes General Overview: Responsible for the repair, maintenance, and installation of joinery components within residential properties managed by the company. This role combines expertise in joinery with skills in general maintenance tasks to ensure properties are structurally sound, aesthetically pleasing, and functional. Key Accountabilities: Provide a high-quality service, specifically within domestic properties Install and fit joinery components including locks, handles, hinges, and fittings Repair or replace damaged joinery components such as skirting boards, staircases, and kitchen units Installation of fire doors Respond promptly to maintenance requests and complete assigned work orders within specified timelines Maintain accurate records of work completed and materials used Attend all relevant training courses, including all health and safety Ensure van stock is processed and managed accordingly Ensure that your work is carried out the highest quality and within a reasonable amount of time Ensure any additional work is captured and communicated to the relevant person, so that the company can invoice for additional work completed Compliant in timeframes allocated of jobs, ensure target dates are met Compliance with materials / workmanship schedules Ensure areas of work are left clean, tidy and safe at all times Be responsible for and take due care of the company van in accordance with the company car policy Liaison with the client, consultants, contract administrator, head office etc. Be responsible for your own safety and all other around you The Ideal Person: NVQ Level 3 or equivalent Valid CSCS/CSR card Relevant on-site experience in similar role Working knowledge of current Health and Safety Legislation Excellent communication skills Excellent customer service skills Ability to demonstrate good teamwork values Full, valid, clean driving license Experience working on Response Maintenance contracts is desirable Tetra training For further information on this vacancy, or any other Built Environment job in Belfast or wider Northern Ireland, please apply via the link below or contact Robert Apps for a confidential discussion IND03 Skills: Joiner Trades Joinery Maintenance Carpentry Benefits: + van / fuel / package

Ziggicig is Northern Irelands largest vape retailer, with stores right across the province. Were proud of the quality and range of products we offer and even prouder of the customer service we deliver every day. As we continue to grow, were looking for two new Cluster Managers to join our retail team. Were recruiting: 1 x Cluster Manager to cover 4 stores across Greater Belfast 1 x Cluster Manager to cover 3 stores across Ballymena, Coleraine and Mallusk As a Cluster Manager, youll be the link between our store teams and the Head of Retail. Youll help drive sales, keep standards high, make sure stores run smoothly, and support and develop colleagues across your cluster. Why join us? Be part of a growing local business were continuing to expand across Northern Ireland, so theres plenty of opportunity to make an impact. Real support behind you youll have a dedicated Support Hub team (Operations, Marketing, HR, Finance and Stock) to help you succeed. Youll shape standards and culture this role isnt just keeping things ticking over; youll help raise performance, develop people and set the tone across your stores. Progression opportunities were big on developing talent and promoting from within wherever possible. A role with variety no two weeks are the same: coaching teams, solving day-to-day challenges, and driving results across multiple locations. What youll be doing. Performance Helping your stores hit sales targets and supporting stock management. People Recruiting, onboarding and training new team members. Building rotas, managing absence, completing reviews, and supporting conduct/performance conversations (with HR guidance). Operations Carrying out store audits (cash control, health & safety, retail standards). Putting action plans in place, following up, and re-checking progress. Commercial Making sure promotions are executed well in-store. Spotting local opportunities and completing competitor checks. Compliance Supporting stores to follow policies around lone working, age-restricted sales, cash/security, accident reporting and data protection, in line with Northern Ireland regulatory requirements. Scheduling & cover Creating lean rotas for teams of around 34 colleagues per store. Arranging emergency cover and managing authorised/unauthorised absence. Communication & reporting Keeping clear task lists and deadlines. Ensuring accurate reporting and regular communication with the Management Team. Projects Supporting small refurbishments, system rollouts and local events. What were looking for. Supervisory/management experience (multi-site experience is a bonus). Confident planning of rotas and staffing for small teams. Comfortable with operational/management reporting. Experience in driving retail sales. Strong organisation, time management and prioritisation. Data-literate, with experience using ePOS systems. Role expectations. A visible, hands-on presence in stores. Comfortable dealing with people/HR matters (with HR support). Accurate paperwork and digital record-keeping. 42.5 hours per week, including weekend availability on a rota basis. Access to your own vehicle. Package. Salary Commission Staff discount Health scheme Paid bereavement leave Long service leave (where applicable) Progression opportunities Skills: Retail Management Communication People Development Organisational Skills Problem Solving Sales Benefits: Commission Staff Discounts Health Scheme

Opportunity: Area Manager East Contract: Permanent Location: Belfast Depot based with travel required across NI. Salary: Competitive + Management Bonus + Company Vehicle Balloo Hire Centres is a leading provider of tool, plant and welfare equipment for businesses and DIY needs in Northern Ireland. Balloo Hire Centres is part of The Briggs Equipment Group and therefore can offer a local solution with corporate level support. We have a new opportunity for a dynamic and ambitious Area Managerto lead our successful teams covering our deports in the East of Northern Ireland (Ballyclare, Nutts Corner and Bangor). In this role, you will: Oversee daily operations at assigned Depots, ensuring efficient preparation of sales and hire orders and effective management of workshop service work. Manage rental and transport activities, coordinating closely with sales and service teams to meet customer expectations. Support the Head of Operations in delivering the business growth strategy across STH, sales, and transport. Develop and train workshop and admin staff to ensure competency and support progression. Improve customer contact and delivery logistics processes for both new and existing customers. Use our business IT system (InspHire) to identify efficiency opportunities and assist in setting departmental budgets and targets. Support recruitment and team structuring to strengthen workshop capability and enable future growth. Build strong relationships with key customers, resolving rental and workshop issues and adjusting operations to drive improvement. Promote and implement Group-wide best practices, with a strong focus on SHEQ standards. What will help you to excel in this role: Strong leadership and communication skills, with the ability to motivate, guide, and develop multi-disciplinary teams. Extensive experience managing people at a departmental level, including performance management, training and team development. Solid understanding of plant hire operations, including proficiency with hire-industry IT systems and the ability to analyse operational reports, budgets, and departmental performance targets. What you can expect from us: Competitive base salary Bonus Company vehicle Future development and career opportunities Contributory pension scheme with employer contributions up to 6% Paycare and eyecare health scheme High street voucher scheme Whats next If you are interested in joining our us at Balloo Hire Centres, then please click on the apply now button and a member of the team will be in touch. Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review. If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment Team, and inform them prior to attending so we can ensure these are met. Skills: operations manager Depot Manager Area Manager Plant Hire Rental Tool Hire Welfare

Fantastic opportunity for an individual to become Transport Operations Manager, joining a thriving Food Retail Services / FMCG company (Fantastic company, with multi billion turnover). This company places immense value on their staff, and is one of the best places for an individual to work in. This role is based in Belfast Office (Dargan Crescent). Permanent - Monday - Friday position. Salary: Negotiable + Fantastic Benefits package & Growth Opportunities Responsibilities: This role requires excellent organisational and leadership abilities, as well as a deep understanding of transport operations, employment laws, and compliance requirements. Lead and manage the transport function for Wholesale Partners, delivering optimal transport solutions across Food Service, Retail, and MarketPlace local delivery operations. Collaborate closely with warehouse teams, supply chain functions, and wider business stakeholders to ensure depot targets are achieved while delivering best-in-class customer service within budget. Manage site-based transport teams to consistently achieve or exceed all KPIs and SLAs. Ensure full compliance with all statutory obligations, transport legislation, regulatory requirements, and safety standards covering fleet management, vehicle maintenance, and drivers' hours. Monitor driver performance, providing structured feedback and addressing performance or disciplinary issues in line with company policies and procedures. Engage, motivate, and develop drivers and transport teams, identifying training needs to support continuous improvement and capability building. Implement the divisional transport strategy, ensuring alignment with wider business objectives and operational priorities. Lead transport network transformation initiatives to improve efficiency, enhance service levels, and deliver sustainable cost savings. Build and lead a high-performing transport team culture focused on accountability, safety, and customer excellence. Own and manage the divisional transport budget, ensuring cost control, accurate forecasting, and strong financial performance. Develop and maintain strong relationships with customers, suppliers, regulatory bodies, and internal stakeholders to support operational excellence. The Ideal Person: CPC Transport qualification. Minimum 3 years' experience leading and managing high-performing, results-driven teams. Proven track record of delivering strong operational results in a fast-paced, high-volume FMCG environment. Demonstrated experience within a national logistics operation managing frequent, multi-drop deliveries. Strong leadership capability with clear evidence of employee engagement, motivation, and effective performance management. For further information on this vacancy, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence. My experience with Vanrath has been outstanding. From the outset, my recruitment consultant, Dan Morgan, demonstrated a genuine commitment to finding the right opportunity for me. He invested time in getting to know my background, motivations, and long-term career ambitions, ensuring that every role discussed was a strong fit. The entire process was efficient, transparent, and supportive, which made what can often be a stressful experience feel straightforward and reassuring. I'm absolutely delighted with the outcome and would have complete confidence in using Vanrath again in the future. The service provided by Robbie and Dan at Vanrath was exceptional. Engaged at extremely short notice, they moved quickly and delivered impressive results - supplying high-quality CVs on the same day, coordinating interviews the very next day, and facilitating an immediate start for a new member of our finance team. They took the time to understand our business, culture, and specific requirements, which was clearly reflected in the calibre of candidates presented. Their professionalism, responsiveness, and genuine interest in our success led Pivotal to agree to an exclusive recruitment partnership with Vanrath going forward. Working with Ross Stevenson at Vanrath was a thoroughly positive experience from beginning to end. Ross communicated clearly and consistently throughout the process, setting realistic expectations and providing detailed insights into each opportunity. He offered valuable guidance and support at every stage, ensuring I felt informed and confident in my decisions. The role Ross secured not only met but exceeded my expectations, and I'm genuinely excited to be starting a position that aligns perfectly with my skills, experience, and future aspirations. Skills: Transport Transport Manager Head of Logistics Senior CPC Operations Benefits: Excellent Benefits

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Credit Controller - Charles Hurst Head Office 9 month FTC Salary: £24,250.00 - £26,250.00 Charles Hurst is looking for an experienced and proactive Credit Controller to join our finance team. This role plays a key part in managing customer accounts, maintaining cash flow, and building strong internal and external relationships. Key Responsibilities Managing and collecting outstanding debt in line with agreed credit terms Allocating and reconciling customer payments Reviewing and setting credit limits Resolving account queries and disputes efficiently Producing regular debt and cash collection reports Working closely with internal departments to minimise overdue balances About You Previous experience in a credit control role Strong communication and negotiation skills Excellent attention to detail and time management Confident using finance systems and Microsoft Excel Core Benefits: Competitive salaries with structured pay scales and progression as you grow within the business Generous annual leave that increases with your length of service Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave Access to Techscheme for discounted technology purchases with flexible payments Health & Wellbeing: Eyecare vouchers to help cover vision care needs Smart Health - 24/7 access to GP services to support your mental and physical wellbeing Dental insurance for everyday dental care and unexpected treatments Optional critical illness cover for peace of mind during life's most challenging moments Financial Wellbeing: MyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app Free will writing services to help plan for the future Flexible life assurance options and partner life assurance for added protection Leisure & Lifestyle: Discounted gym memberships to support an active lifestyle Travel insurance to help you explore with confidence Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below.

Manager - Railway Street Job Reference: Railway Street - RWAY/26/02/09 Salary: £29,490 P/A Contract Type: Permanent Contract Hours: 40 Hours Closing Date: 10 Mar 2026 Career development Enhanced public holiday rates Accredited training & support 28 days annual leave Pension benefits Responsible For: Trainee Managers, Assistant Managers, Sales Assistants and any other staff under your supervision. Responsible To: Operations Manager, Area Manager & On-Call Manager Main purpose of job:To deliver, promote and implement behaviours and actions to provide excellent customer service. To implement all necessary processes and procedures to achieve high performance standards in your Store. To implement all necessary processes and procedures to maximise both staff and store performance to increase the profitability of your Store. Make full use of all resources to maximise the effectiveness and efficiency of your Store. To manage your staff and ensure their adherence of all Company Policies & Procedures. To plan, review and implement both short and long-term strategies to further develop the growth and development of WineFlair (Belfast) Ltd. Tasks/duties involved Customer Service To ensure all staff offer a friendly and efficient Customer Service in Store, implementing all Company Policies, Procedures and Guidelines to ensure excellent service and experience for the Customer. To ensure Customers are served as quickly and efficiently as possible by planning staffing levels for busy periods, promotions, activities in the area etc. and anticipating customer flows. To maximise the needs, requests and demands of your Customers wherever possible, by ensuring your Store has the correct stock and quantities as required. To respond and manage any customer queries or complaints as quickly and effectively as possible. Ensure all documentation is completed as required and escalate to the appropriate Head Office Personnel. To continuously expand the Product Knowledge of yourself and your team and ensure this knowledge is used to maximise sales and where appropriate share with Customers. To maximise and develop the Store layout plans ensuring appearance of the shop meets with company guidelines, marketing and promotional plans and is appealing to customers. To always appear well presented and professional in appearance and manner at all times. Where a Company uniform is provided, including Challenge 21 Badge, it must be worn in accordance with Company Policy. If uniform not provided to dress appropriately no denims, football or sport tops and safe footwear no flip flops, high heels or trainers. Ensure that all staff are trained in excellent Customer Service Skills and adhere to Good Practices. Staffing & Training To manage, operate and staff your Store within the Operational Budgeted Hours set for the Store, to minimise overheads, costs and work using all the resources available and your experience to achieve Targets and Profit Margins. Draw up, monitor and maintain Rotas to ensure the necessary staffing levels to maximise customer flow patterns and where necessary or not required reduce staffing levels to single manning Ensure yourself and all your staff are adequately trained and knowledgeable of all WineFlairs Policies and Procedures and able to work unaccompanied using their own initiative. Ensure that the Store is open for business throughout the prescribed opening hours, plan staff rotas and holidays to ensure there is always the necessary level of staff. Make all necessary changes to staffing levels/cover to deal with staff absence and/or sickness. Maintain adequate staffing levels for your store and assist in the recruitment and selection of replacement staff as necessary. To ensure staff receive any necessary new training or refresher training required to do their job and that they attend all training courses scheduled where required. To be fully familiar with all routine operational tasks performed by staff at the store e.g. till operation, cash handling procedures, replenishment of stock, line counts, re-labelling etc. To manage staff performance through clear communication of expected Wineflair standards and providing feedback on individual performance and progress while employed at WineFlair. Manage poor and/or unsatisfactory staff performance using tools and support available performance review, performance improvement plans, retraining and if necessary escalate to H.R. for disciplinary action. Encourage teamwork to support the achievement of business objectives. Discuss store performance and sales achievements regularly with staff and encourage them to contribute ideas and suggestions for improvements. Set up effective communication means/channels so that you can communicate all company information to all staff employed at your store. Encourage good communications between staff members at all times. Be aware of and adhere to WineFlairs Policies concerning Harassment, Equal Opportunities, Sickness, Absence, Holiday Entitlement, Performance Management, Disciplinary and Grievance Procedures as necessary in accordance with Company. Lead by example, setting and adhere to standards of conduct and performance expected of your position and ensure that all staff do the same. Merchandising & Deliveries Ensure that all new stock on promotion is placed on shop floor/shelves/stands as per the Floor Plan Ensure stock from previous promotions are removed from prime store locations and any excess stock stored in back store area. Ensure all POS (Posters, A4, Barkers etc.) are put up in Store windows, fridges, floor displays etc. Ensure daily Batch Maintenance is completed and that all Labelling is current, updated and at the correct pricing. Ensure all deliveries and checked and correctly ticked off before signing acceptance for any goods from all Suppliers. Take in and check off all deliveries and ensure shop front is stocked out fully before moving any excess stock into back store area. Administration & Accounting To adhere to the Companys Cash Handling / Banking Policies and Procedures at all times. To complete all Store paperwork and accounts accurately and promptly for submission to Wineflair Head Office as specified. To calculate and reconcile all Cash Handling processes (e.g. till declarations, credit/debit card terminal and tills, lottery terminal, voids, refunds, banking variances etc.) in line with company procedures. To manage, record and reconcile all Banking processes (till floats, petty cash, lodgements etc.) in line with company procedures. Ensure all staff are made accountable and reimburse all shortages (till, stock, cash, forgeries etc.) and that these are paid back. To investigate and identify reasons for all/any Cash and/or Stock Shortages within your Store and the staff concerned. Escalate issues/concerns to Security Manager and where appropriate take the necessary steps to prevent repetition through training or assist in any disciplinary action if necessary. To adhere to the Companys Stock Holding, Ordering, Receipting and Movement Policies and Procedures at all times. To process Stock Orders in line with company policy and instructions to maintain product stocks to levels which reflect demand. To process all Goods Received through Infinity System as per company policy and ensure all documentation/paperwork is kept secure and returned to Head Office. To adhere to Companys Delivery /Goods Received processes at all times and were necessary contact External Suppliers with regards to delivery shortages/damages to seek reimbursement and advise Operations/Area Manager of such issues. To conduct Line Counts as per company policy and ensure findings/variances are checked and correct before forwarded to Head Office as instructed. To assist with stocktaking as and when required, ensuring your Store is stock take ready in line of Stock Take Preparation Guidelines. As requested ensure adequate staff are available for stock take. Sales & Marketing Help develop and increase sales of all products wherever possible, by means of promoting customer loyalty and encouragement of new business. Merchandise your Store and the products in an accurate and appealing way to capture the attention of customers and to achieve increased sales. Ensure all staff and customers are aware of in store promotions and/or special offers through appropriate and full use of all approved promotional material. Ensure all promotions/special offers are advertised correctly (correct labels, bakers, promotions, posters etc.) on the correct dates and sufficient stock is available in your store to meet the potential increased demand for promotional goods. Ensure that no advertising posters/promotional material other than those authorised by WineFlair are displayed, and that all material is clean, properly displayed and up to date. Ensure shelves, floors, windows and fridges are clean, properly stocked and front facing. Ensure a weekly Cleaning Rota is drawn up and implemented to assist with keeping the store clean and at WineFlairs required standards. Ensure that stock rotation checks are carried out on a weekly basis to minimise out of date, damaged and stock losses. Ensure all short-dated stock is identified and discussed with your Operations Manager and a plan put in place to transfer or reduce price in order to minimise stock losses. To monitor the product ranking of stock in your store and discuss elimination of goods with weak sales performance with Marketing Manager. To be aware of new products and seasonal stock and introduce as appropriate through consultation with Marketing Manager. To be aware of any trends or developments in the marketplace and forward any suggestions concerning new or current stock to your Operations Manager and Marketing Manager. Be aware of any events, activities or competitor developments in your area that may affect your store (positive and/or negative) and discuss their impact with your Operations Manager. Maintain an awareness of local competitor activity, pricing and promotions, informing your Operations Manager and Marketing Manager of any changes or new developments. Availability To attend meetings and management development/training programmes as required by Head Office. To perform key holding duties as and when required by Head Office and/or Alarm Company (part of your role no call out fee) To work alternative Friday and/or Saturday Evening Shifts in conjunction with other store management members. To be flexible in availability to cover absenteeism and work extra hours if and when required to ensure adequate staffing levels in the Store at all times. To be flexible as regards to location of work and willing to assist in other WineFlair stores as and when required. Health & Safety & Legislation To understand and abide by WineFlairs Health and Safety at Work policy, ensuring that all Company Policies, Procedures and Guidelines are implemented by all staff. Ensure that a pro-active approach is adopted in the Store in relation to personal and store safety. Ensure all staff know of and use all the safety equipment and measures provided by WineFlair for personal and store safety. Record and report all Incidents and Accidents on the relevant documentation, alert the appropriate Head Office personnel and return paperwork to the Head Office. Observe the highest standard of personal hygiene whilst on duty, comply with all Company and Health and Safety requirements. To understand the importance placed on Store cleanliness and appearance, ensuring all areas of the premises (including store floor areas, staff areas, stockrooms, yards and shop fronts) are kept neat, tidy and clean. Implement and monitor all necessary Cleaning Rota/Schedules to comply with Company requirements. To conduct all Quarterly and Annual Risk Assessments / Inspections of the premises monitoring the physical condition of the premises and activities carried out at the store. (This includes controlling exposure to hazardous substances as defined by COSHH regulations). Any hazardous conditions or action required must be reported to the Health & Safety Manager. Adhere to and ensure compliance with all Food Hygiene Legislation and Regulations. Understand, implement and ensure compliance by all staff new and existing to the Licensing Legislation & Company Challenge 21 Policy. Understand, implement and ensure compliance with all Age Restricted Legislation including Alcohol, Tobacco, Lighters, Fuels and Solvents etc. Ensure that the correct Manual Handling procedures are adhered to at all times, including when taking in deliveries, replenishing stock, stock taking etc. Ensure the First Aid Box on site is maintained and replenished and that all staff have knowledge of its location. Record all injuries and accidents (minor or major) in the Store Accident Book, alert the relevant Head Office Personnel and ensure a copy of an Accident Form is completed and returned to Health & Safety Manager. Familiarise yourself and any member of staff working in your Store of the location and use of all fire extinguishers and emergency/fire evacuation procedures. To ensure compliance with all Food Hygiene laws and regulations through implementing HACCP guidelines on identifying, controlling and monitoring possible hazards. To ensure that the correct manual handling procedures are adhered by yourself and all staff at all times, including when receiving orders and replenishing stock. To maintain and replenish the Site First Aid Box and record all usage. Security Ensure WineFlairs property and equipment are safeguarded at all times, monitoring any suspicious circumstances or potential security risk. Report and/or escalate any concerns or potential security risks to the On Call Manager immediately and Security Manager. Complete an Accident and/or Incident Form detailing any damage to property or persons, or loss of goods or stock and return to Security Manager. Familiarise yourself with the use of the CCTV Surveillance Equipment, Store Security Alarm System and Safes. Always maintain professional confidentiality at all times and do not disclose any company information or material, confidential or otherwise to any unauthorised person internally or externally without prior permission from the Operations Manager. Any other duties relating to the position as may be deemed necessary by the management.

Job Title: Facilities Co-Ordinator Reporting to: Regional Senior Facilities Co-Ordinator Location: Belfast Contract Type: Permanent Overall Purpose of the Role To deliver high-quality facilities management (FM) services across the business, supporting staff, visitors, and stakeholders. The Facilities Co-Ordinator ensures the smooth operation of workplace services, maintains compliance, and fosters a safe, clean, and well-equipped environment. Key Responsibilities Act as a key liaison between the business and FM service providers, ensuring effective communication and service delivery. Support the Regional Senior Facilities Co-Ordinator in managing stakeholder relationships and facilitating service improvements. Implement changes to contracted services to enhance quality and align with FM best practices. Promote a collaborative and transparent partnership with service providers, encouraging innovation and mutual benefit. Facilities Service Lines Responsible for overseeing and coordinating the following services: Reception & Meeting Room Management Cleaning & Hygiene Conduct spot checks and audits to ensure cleanliness and presentation standards. Monitor contractor performance and ensure SLAs are met. Authorise and supervise cleaning-related works, review quotes, and approve payments. Washroom Facilities Ensure washrooms, showers, and changing areas are clean, hygienic, and stocked. Monitor feminine hygiene services and product units to maintain service standards. Teapoints & Vending Machines Ensure teapoints are clean, stocked, and functional, including vending machines, coffee machines, hot/chilled water taps, microwaves, fridges, and supplies (mugs, glasses, tea bags, cordial, paper towels). Liaise with catering contractors and janitorial staff to resolve issues promptly. MFDs (Multi-Function Devices) Manage maintenance contractors to ensure the printer fleet is operational and maintained to high standards. Handle call-outs and remedial actions until resolution. Stationery, Printing & Scanning Order and manage stock levels of stationery and print supplies across all floors. Coordinate business card orders, branded materials, copier paper, and toner replacements. Fulfil small copy/scan jobs locally to improve turnaround and reduce printroom workload. Storage Management Oversee non-archive storage, aiming to reduce unnecessary storage to zero. Ensure contractors minimise on-site space usage. Monitor critical spares and facilities items (e.g. lamps, catering stock, MFD parts, cleaning equipment). Waste & Recycling Monitor and enforce proper waste segregation and recycling practices among staff and contractors. Ensure ethical disposal of non-recyclable waste and maintain accurate waste transfer documentation. Supervise waste and recycling contractors, including service quality and invoicing. Pest Control Ensure regular contract visits and supervise additional call-outs as needed. General Facilities Oversight AV Support Air Conditioning (Operating Hours) Building Fabric Maintenance Business Continuity Car Parking Document Management Fire Safety & First Aid Health & Safety Compliance Key Management Landscaping & Grounds Maintenance Office Equipment Plumbing Porterage & Distribution Security Coordination Water Services Helpdesk & Request Management Log and track all FM-related requests via email and internal systems, ensuring timely resolution and communication. Budget Management Assist in monitoring and controlling FM budgets in collaboration with the Regional Senior Facilities Co-Ordinator. Communicate any out-of-budget activities to the Facilities Manager with appropriate documentation. Service Delivery Ensure all FM services are delivered in line with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Maintain high standards of service delivery, compliance, and cost-efficiency. Additional Responsibilities First Aid Act as a trained First Aider, providing support to staff, clients, and visitors on-site. Communication Maintain professionalism in all verbal and written communication. Ensure formal contractual communications are approved by the Head of Facilities Management. Coordinate external communications with relevant authorities and stakeholders (e.g. suppliers, contractors, landlords, insurers, HSE, Fire Authority). Health & Safety Support compliance with health and safety legislation and company policy. Ensure staff are aware of emergency procedures and escape routes. Record and investigate accidents, ensuring appropriate reporting and documentation. Review contractor risk assessments and method statements. Procurement Administer procurement activities under guidance from the Soft Services Manager. Support negotiation and purchasing of FM services and supplies. Evaluate needs, obtain quotes, present recommendations, and manage delivery and installation. Maintain records of warranties, guarantees, and service agreements. Experience & Skills Essential Experience: Minimum 2 years in a similar FM role Supplier/sub-contractor management with performance monitoring Knowledge of FM standards and legislation Experience with stationery, cleaning, and reprographics Corporate customer service experience Broad understanding of soft services (mailroom, archiving, pest control, vending) Personal Attributes: Customer-focused, diplomatic, and proactive Approachable, cheerful, and professional Strong organisational and multitasking skills Self-motivated and committed Able to manage contractors and suppliers effectively Clear, courteous, and confident communicator Adaptable and capable of working independently within defined authority TPBN1_UKTJ

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Covering services for 2 days (Mon & Tue) per week as Head of Services providing a thorough handover to shared role (Wed am). Periodic Weekly : Timely and effective review of debrief / handovers on Monday AM from shared role share Head of Services. SENCare Recruitment is currently working on behalf o

A dynamic healthcare startup is seeking a Head of Customer Experience to enhance patient satisfaction and scale customer base to 350k/month by 2026. In this role, you will manage all customer-facing teams, driving service excellence through innovative AI solutions and rigorous performance monitoring

Proven record of building greenfield delivery functions into scalable operations. Strong understanding of NHS politics, procurement and stakeholder dynamics. History of successful deployments recognised as reference accounts.

A leading recruitment firm is seeking a Head of IT based in Rugby to lead a high-performing team and enhance customer experiences through effective technology use. This hybrid role offers a competitive salary of £70k - £80k plus a bonus and comprehensive benefits package, including private medical

As Head of Service that will mean helping to prepare and serve nutritious, healthy meals that our residents will love. In your role as Head of Service at HC-One, you’ll value one thing above all. We are committed to providing the quickest possible turnaround from the point of making you a job offe

We are looking for a Principal Platform Engineer (Head of Service) to provide technical leadership for our cloud‑native platform infrastructure, shaping the architecture, standards, and technical direction of the National Digital Platform — the foundation powering MyCare. Working within Engineer

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

A leading healthcare charity in Taunton is seeking a Director of Operations to support the development of strategic goals and ensure operational performance excellence. Responsibilities include leading specific services, developing budgets, and enhancing patient pathways. This role offers a competit

A leading care provider in the United Kingdom is seeking a Head of Service to oversee kitchen operations and deliver nutritious meals for residents. The position offers various benefits including a company pension scheme, training opportunities, and a supportive work environment.

A leading mental health charity in the UK is seeking a Head of Services to lead and promote initiatives across Scotland and Northern Ireland. You will be responsible for effective management and delivery of services, enhancing mental health support for veterans. The role offers a competitive salary,

A global technology leader in the United Kingdom is seeking a Head of Customer Engineering to lead teams responsible for cloud transformation outcomes. In this role, you will manage customer partnerships, define technical go-to-market strategies, and resolve technical roadblocks. The ideal candidate