Head of customer service jobs in TwickenhamCrear alertas

Sales & Marketing Manager - Hook, Hampshire \n\n Our Sales & Marketing Manager will work alongside our senior management team and Director of Sales and Marketing to deliver our financial and service objectives here at Tylney Hall Hotel. \n\n Sales & Marketing Manager Key Responsibilities: \n\n\n\t • Develop and lead the annual sales & marketing plan to successfully deliver the Elite Hotels vision, commercial targets, and customer satisfaction.\n\t, • Solicit new and existing corporate accounts to meet and exceed revenue goals.\n\t, • Account management of our corporate agreements, MICE agreements, and partnerships.\n\t, • Review and audit our current sales processes. Implementing new strategies and leading our sales and marketing culture.\n\t, • In conjunction with our wider sales team, attend trade shows, community events, and industry meetings.\n\t, • Attend and lead our weekly Yield meetings.\n\t, • Be our data and reporting ambassador for sales and marketing, Opera reporting, and data analysis.\n\t, • Host familiarisation and press trips. ensuring the best representation for Tylney Hall.\n\t, • Support with hotel show rounds, including MICE and weddings with the goal of increasing enquiry conversion rates.\n\t, • Be our ambassador for Elite Diners to improve performance and drive revenue.\n\t, • Encourage and evoke a sales and marketing culture. Maximising opportunities as they present.\n\t, • Develop and manage the S&M budget in conjunction with the Director of Sales and Marketing and Head of Marketing.\n\t, • Management of an Events Sales Manager and a Reservations Manager. Setting financial targets, implementing processes, and supporting day-to-day activities.\n\t, • Analysis of local market trends and competitor activity.\n\t, • Proactively gather content for social media marketing.\n\t, • Working alongside a central marketing support team, executing marketing campaigns, and actively promoting on-property.\n\t, • Create and update, take to market, and drive results for the annual Calendar of Promotions and special events.\n\t, • To ensure the hotel is represented accurately on all external platforms maximising results. This includes all key segments: leisure, corporate, MICE, and weddings.\n\t

Ultimate Tech Leader - Kingston Upon Thames, London \n\n Location: Holy Cross Prep School, Kingston Upon Thames \n\n The Details \n\n\n\t • Title: Ultimate Tech Leader\n\t, • Reporting to: Camp Manager\n\t, • Contract: Seasonal work in summer school holidays.\n\t, • Prepare and deliver tech activities for children aged 8-14, focusing on participation, skill development and enjoyment.\n\t, • Directly manage a team of staff selected for you to ensure they deliver both the quality of care and the standard of activities expected at the Ultimate Activity Company.\n\t, • Ensure all policies and procedures on camp are adhered to by yourself, your staff and the children in your care, including all health and safety, and safeguarding procedures. This may include implementing new procedures to ensure camp runs smoothly and remains a safe environment for staff and children.\n\t, • Supervise and engage with the children outside of timetabled activities.\n\t, • Manage administrative duties and act as the main point of contact for the parents of the children attending Ultimate Tech Camps.\n\t, • Live up to the Ultimate Activity Camp promise of ‘Inspiring Children Every Day’ and behave in a manner that reflects the expectations of the company throughout your employment.\n\t, • Show the required energy, enthusiasm and professionalism for the duration of the season, acting as an ambassador for Ultimate Activity Camps and behaving as a suitable role model for children.\n\t, • Other ad-hoc duties (equipment maintenance/ordering etc).\n\t, • Deliver well structured computer based activities in a classroom environment with course materials provided.\n\t, • An interest in IT or Computer Science\n\t, • An enthusiastic, energetic individual, who has experience in working with children and has a passion for helping young people develop their IT skills, able to tailor delivery and structure according to age and ability, adapting on the day.\n\t, • A natural leader with management experience, ideally within the IT teaching or holiday camp sectors.\n\t, • Excellent communicator, with strong face-to-face customer service skills. Candidates must be confident in their ability to talk to parents and host school staff.\n\t, • Problem-solving skills, and patience is required.\n\t, • Hold a Paediatric First Aid (6 hour or 12 hour) qualification or be willing to gain one through the Ultimate Activity Company.\n\t, • Have had experience coding with Python and used a Microbit. This is not essential as we will provide training but would be great to have.\n\t, • Paid pre-camp training programme to prepare you to be an Ultimate staff member.\n\t, • Subsidised First Aid qualifications and CPD opportunities.\n\t, • Each day is filled with rewarding work in an enthusiastic environment.\n

Ultimate Tech Leader - Surbiton, London \n\n Shrewsbury House Prep School \n\n Making school holidays extraordinary \n \nThe Details \n\n\n\t • Title: Ultimate Tech Leader\n\t, • Reporting to: Camp Manager\n\t, • Contract: Seasonal work in summer school holidays.\n\t, • Prepare and deliver tech activities for children aged 8-14, focusing on participation, skill development and enjoyment.\n\t, • Directly manage a team of staff selected for you to ensure they deliver both the quality of care and the standard of activities expected at the Ultimate Activity Company.\n\t, • Ensure all policies and procedures on camp are adhered to by yourself, your staff and the children in your care, including all health and safety, and safeguarding procedures. This may include implementing new procedures to ensure camp runs smoothly and remains a safe environment for staff and children.\n\t, • Supervise and engage with the children outside of timetabled activities.\n\t, • Manage administrative duties and act as the main point of contact for the parents of the children attending Ultimate Tech Camps.\n\t, • Live up to the Ultimate Activity Camp promise of ‘Inspiring Children Every Day’ and behave in a manner that reflects the expectations of the company throughout your employment.\n\t, • Show the required energy, enthusiasm and professionalism for the duration of the season, acting as an ambassador for Ultimate Activity Camps and behaving as a suitable role model for children.\n\t, • Other ad-hoc duties (equipment maintenance/ordering etc).\n\t, • Deliver well structured computer based activities in a classroom environment with course materials provided.\n\t, • An interest in IT or Computer Science\n\t, • An enthusiastic, energetic individual, who has experience in working with children and has a passion for helping young people develop their IT skills, able to tailor delivery and structure according to age and ability, adapting on the day.\n\t, • A natural leader with management experience, ideally within the IT teaching or holiday camp sectors.\n\t, • Excellent communicator, with strong face-to-face customer service skills. Candidates must be confident in their ability to talk to parents and host school staff.\n\t, • Problem-solving skills, and patience is required.\n\t, • Hold a Paediatric First Aid (6 hour or 12 hour) qualification or be willing to gain one through the Ultimate Activity Company.\n\t, • Have had experience coding with Python and used a Microbit. This is not essential as we will provide training but would be great to have.\n\t, • Paid pre-camp training programme to prepare you to be an Ultimate staff member.\n\t, • Subsidised First Aid qualifications and CPD opportunities.\n\t

Ultimate Survival Camp Leader - Surbiton High Sports Ground - Esher, Surrey \n\n Making school holidays extraordinary \n \nThe Details \n\n\n\t • Title: Ultimate Survival Camp Leader\n\t, • Reporting to: Ultimate Survival Programme Manager\n\t, • Contract: Seasonal work available during Summer holidays.\n\t, • Hours: 8am – 6pm weekdays.\n\t, • Prepare and deliver activities for children aged 7-14, focusing on participation, skill development and enjoyment.\n\t, • Directly manage a team of Instructors, ensuring they deliver the quality of care and the standard of activities expected at Ultimate Activity Camps.\n\t, • Inspire your staff to deliver quality activities through leading by example with energy and enthusiasm.\n\t, • Ensure all policies and procedures on camp are adhered to by everyone on camp, including all Health & Safety, Behaviour and Safeguarding procedures to ensure camp runs smoothly and remains a safe environment for staff and children.\n\t, • Liaise with Head Office with updates, queries, and any issues that arise throughout the day.\n\t, • Act as the point of contact for parents on camp, in person and on the phone, including feeding back any issues that arise throughout the day.\n\t, • Act as the point of contact with the Host School, meeting with their representatives to ensure the smooth running of camp.\n\t, • Manage all administrative duties on camp, including sign-in and sign-out procedures, registration, medical forms, staff deployment and supervision and timetable amendments.\n\t, • As well as our Ultimate Survival programme, the Ultimate Activity Company encompasses several other multi-activity and specialist programmes (UAC, UTech, Performance, USA, UEnglish). As a Survival Leader you must liaise with the staff teams of these other programmes to ensure the smooth running of the entire site.\n\t, • Manage any other challenges that come with running an outdoor holiday camp.\n\t, • Continuously promote the welfare of the children in your care and ensure the provision of childcare is always of a high quality, meeting the needs of children from differing backgrounds and stages of development.\n\t, • Show high levels of energy, enthusiasm, and professionalism, acting as a suitable role model for the children and staff on camp.\n\t, • Extensive experience in a childcare and/or education setting.\n\t, • A natural leader with management experience, ideally within the outdoor education, holiday camp, or childcare sectors.\n\t, • Excellent communicator, with strong face-to-face customer service skills. Candidates must be confident in their ability to talk to parents and host school staff.\n\t, • Good working knowledge of bushcraft activities.\n\t, • Good decision maker, able to quickly assess and make informed judgements, reacting to varied situations that arise on Camp.\n\t, • Be able to attend all required Training sessions prior to starting your role.\n\t, • Previous experience within outdoor education, with a specific focus on bushcraft.\n\t, • Hold a Paediatric First Aid Qualification (12 hour)\n\t, • Paid pre-camp training programme to prepare you to be an Ultimate staff member.\n\t

✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂ About the role We are seeking for a Luxury Brand Ambassador for our Creed counter in Fenwick Kingston, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a part-time role 2 days, 15 hours per week. ✂ Purpose of the role As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. ✂ Key responsibilities Including but not limited to: ✂ Skills/Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Passion for the luxury brand and a commitment to delivering an exceptional customer experience., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work weekends and holidays as needed., • Passion for fragrance or beauty products is a plus. ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. ✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

An experienced Operational manager with a track record of managing Customer Relationship Managers. Deputise for Head of Department, Group Service & Ops Manager, Provisioning & Deployment Ops Manager or Service & Ops Manager. Establishing and maintaining strong client relationships internally and ext

A public transport service provider is seeking a Head of Operations in Stanwell.This role requires managing a team of drivers, overseeing operations, and ensuring compliance with health and safety regulations.You will drive operational performance and customer satisfaction while leading initiatives

The business is seeking a hands‑on Head of Operations to lead and develop the warehouse, customer service and supply chain function, playing a key role in supporting continued high‑growth performance (circa 40% year‑on‑year). Vacancy Title HEAD OF OPERATIONS – BUILDING PRODUCTS- SOUTH WEST

We're now looking for Head Waiters to join the front of house team at Crazy Pizza in Marylebone. You must have previous experience working as a Waiterand a passion for customer service. Our Head Waiter/Waitress benefits:.

Would you like the opportunity to lead a complex and high-performing customer service team during a period of strategic transformation, shaping how L&Q responds to customer enquiries and transforms its approach to complaints? At L&Q, we passionately believe that a great customer experience, built on

They’re now hiring a Head of Customer Success to lead and scale a large, phone-led customer operation, currently 20+ people and growing quickly to 50+. The work genuinely changes lives, and customer experience sits at the heart of everything they do. London | Mission-driven startup | Office-based

Position: Fractional Head of AI – Full Service Marketing Agency. Fractional Head of AI – Marketing, Data & Agency Operations. Stay ahead of developments in AI, martech, attribution, and agency operations.

Understanding our primary partners (installation businesses) and customers (homeowners and landlords) and delivering a comprehensive offering that supports them. To be the leading provider of home energy technology, helping millions of homeowners live more affordable, comfortable lives. Just as impo

They’re now hiring a Head of Customer Success to lead and scale a large, phone-led customer operation, currently 20+ people and growing quickly to 50+. The work genuinely changes lives, and customer experience sits at the heart of everything they do. London | Mission-driven startup | Office-based

Understanding our primary partners (installation businesses) and customers (homeowners and landlords) and delivering a comprehensive offering that supports them. To be the leading provider of home energy technology, helping millions of homeowners live more affordable, comfortable lives. Just as impo

They’re now hiring a Head of Customer Success to lead and scale a large, phone-led customer operation, currently 20+ people and growing quickly to 50+. The work genuinely changes lives, and customer experience sits at the heart of everything they do. Are comfortable with phone-led, high-volume cus

Job function: Customer Service and Management. Founder | Delivering Talent Solutions in Real Estate, PropTech & ESG | 🎙️Host of "The Future of the Built Environment" podcast. Implementation, onboarding and customer success teams (currently ~8 people, growing).

What you’ll be doing Leading, coaching and developing a high-volume, phone-based customer and sales team Creating a calm, empathetic, customer-first culture, even at scale Bringing structure, process and consistency to a fast-growing operation Owning hiring, onboarding, training and ongoing develo

Key Responsibilities Represent the business at customer events, trade shows and industry forums* Monitor market trends and customer needs to influence service strategy and offer developmentSal

They’re now hiring a Head of Customer Success to lead and scale a large, phone-led customer operation, currently 20+ people and growing quickly to 50+. What you’ll be doing Leading, coaching and developing a high-volume, phone-based customer and sales team Creating a calm, empathetic, customer-f

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. The opportunity as Head of Customer Experience. Fella US + Delilah US + Baddie US Rolling 30d Churn % (# of subscriber

We are seeking an experienced and inspirational Head of Service to lead our Supported Accommodation provision across Central London, two services in the Midlands, and one service in Kent. Head of Service - Supported Accommodation. We offer a strong financial package, genuine investment in leadership

An esteemed charity organization in London is seeking a Head of Individual Giving to innovate and expand fundraising efforts. The position offers a chance to make a significant impact and drive a culture of appreciation for supporters. This role involves developing a sustainable income stream and ov

The Head of Customer Success is responsible for the continued growth and retention of Core and Growth customer bases. Flourish are recruiting for a Head of Customer Success in central london in the tech sector, with a focus on data. Responsible for the ARR growth of the Growth and Core customer segm

The Head of Services Development will be:. The new structure and new ways of working will bring all of these services together under one delivery model launching next year. And also working alongside the Digital Services Product Manager on all of the digital services.

The company thrives on innovation and creating delightful customer experiences, offering a fast-paced and empowering environment. A pioneering technology firm based in Greater London is seeking a Customer Success Leader to drive the success of its AI-native CRM. This senior role involves hiring and

You will take ownership of defining strategy, building high-performing teams, and driving profitable service growth across long-term and ad-hoc service offerings. Define and deliver annual business objectives for service offerings, including long‑term service agreements and non‑LTSA services, al

A leading service operations company is seeking a Head of Service Operations to lead their Industrial Door Service function in South Yorkshire, England. Applicants should have significant experience in field service and strong communication and analytical skills.

As the Head of Customer Relations, you will lead BAM FM’s customer growth and engagement strategy, strengthening our market presence and driving sustainable expansion across public and private sectors. Number and quality of strategic engagements, industry event participation, volume of opportuniti

They’re now hiring a Head of Customer Success to lead and scale a large, phone-led customer operation, currently 20+ people and growing quickly to 50+. The work genuinely changes lives, and customer experience sits at the heart of everything they do. A leadership team that genuinely values custome

A leading motoring organization is seeking a Head of Digital Product to transform customer journeys and deliver innovative market experiences. Join a supportive team that values diversity and offers a range of benefits including annual leave and personal development opportunities. This role involves

A leading health insurance provider in the UK is seeking a Director of Customer Services Transformation to lead strategic developments and transformation programs. The role offers a competitive salary, bonus, and benefits including health insurance and flexible working arrangements. Responsibilities

As the Head of Customer Journey Experience Strategic Transformation you will lead and champion the development of the overarching, ambitious, customer experience strategy for BUK’s priority Customer Journeys. This involves leading cross-functional teams to identify and drive opportunities to be mo

A mission-driven startup in London is seeking a Head of Customer Success to lead and scale their phone-led customer operation team. The role emphasizes empathy and the importance of process in providing top-quality customer experience. This position offers the opportunity to make a significant impac

The Head of Service Delivery will define the service strategy, drive the cultural transformation, and ultimately lead the long-term operation of the new model. Head of Service Delivery to lead a critical transformation of their IT organization. Head of Service Delivery – ITIL V4, Dynamics, Service

A leading customer service organization is looking for a Head of Customer Experience to lead and define the customer experience strategy. Ideal candidates will have proven leadership experience in customer experience or service design, with a strong understanding of customer behavior and journey des

A leading tech and advisory firm based in the UK is seeking a Customer Success Leader to drive digital engagement and customer journey optimization. The ideal candidate will have strong experience in customer success roles, particularly within B2B SaaS, and will be adept at using analytics to implem

The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. At the Crown Prosecution Service, we are responsible for delivering justice through the independent and effective prosecution of crime. You work to ensure continuous performance improvement and qu

As the Head of Customer Success, you will be the ultimate advocate for the function, working across all customer segments – from SMB to Enterprise – to ensure the value and scope of Customer Success are understood and championed internally. Establish and maintain a deep understanding of our cust

A leading SaaS company in the climate-tech space is seeking a Head of Product & Service Delivery to lead product strategy and service delivery across energy analytics platforms.

A leading financial services provider in Greater London seeks a Head of Existing Customer Analytics to lead a team delivering data-driven insights for optimizing customer relationships. This full-time position offers hybrid working with a salary range of £100K–£110K plus benefits. Responsibiliti

Head of Customer Success at Hyper Growth eCommerce SaaS. Award-winning digital checkout software, driving optimum eCommerce operations and retail logistics. A fast-growing, people-first business with a collaborative, agile culture and a clear mission to shape the future of retail logistics.

We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth. A service‑oriented culture and empathy with the need

Head of Service is responsible for global service delivery for Unitas products to external clients and those contracted by several Apex Group companies, involving intragroup service agreements. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional

To ensure high standards of service delivery in all areas of work related to the work of the Children & Young People with Disabilities Service. Requirements of this Head of Service:. Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for a Head

HEAD OF/DIRECTOR OF EXISTING CUSTOMER STRATEGY. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Developing and building out their existing customer strategy and wider function.

The Head Of Customer Operations Will Ideally Have. Lead and inspire a team of managers and service professionals to deliver outstanding results. You'll play a pivotal role in shaping the future of service delivery for a business that values innovation, collaboration, and customer success.

We’re offering an exceptional opportunity for a dynamic Head of Customer Experience to design and deliver a comprehensive end‑to‑end Customer Experience (CX) improvement programme, driving initiatives that redefine how we serve our customers and achieve our business objectives. This high‑pro