64 Best customer service no experience Jobs in Twickenham (December 2025)

CRM Manager

10 hours ago

Chessington

We are looking for a CRM Manager to join Team OB in our Support Office. You will work with and report to the CRM & Marketing Automation Lead. This is a great role for someone who is looking for their first step up to CRM Manager. This role has no direct reports currently. You will steer the email newsletter strategy, working with the campaign and merch teams to feed into topline campaign plans with historical learnings and performance trends. Also, you will own the automated email roadmap, ensuring the health and optimisation of existing automations and leveraging customer data to identify and develop new flows as well as driving development across other CRM touchpoints. Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo. We offer hybrid working with a split of 3 days in the office and 2 days home working per week, and are open to having conversations about working flexibly. A bit about us … At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role … An OB CRM & Email Manager will: • Oversee quality and performance of our email channel, CRM use cases, base health and retention marketing initiatives, with a focus on lifecycle status monitoring, predictive models, and identifying opportunities to improve customer engagement, conversion, and loyalty., • Represent the CRM team across the business, building strong stakeholder relationships, championing initiatives, and identifying cross-functional opportunities., • Ensure smooth running of the email campaign process, a collaborative approach and clear communication between teams to produce timely delivery and high standard of email campaigns., • Review and highlight opportunities to optimise newsletters for engagement and conversion including secondary content, A/B testing, dynamic content and personalisation., • Where necessary, support CRM Executive with email execution, • Manage the automated program strategy, creating multichannel flows, optimising existing automated journeys and identifying opportunities for development and new programs., • Work with the CRM & Marketing Automation Lead, development agencies, and internal design and content teams to strategise, optimise, and evolve CRM channels and touchpoints including transactional emails, sign up points, e-receipts, onsite product recommendations, promo codes, and data collection weblayers and surveys., • Ensure CRM and email channel compliance with data protection regulations, working closely with the external DPO and Head of Compliance to maintain high standards, follow correct processes, and complete necessary documentation., • Data mapping, integration & architecture; collaborate with the CRM & Marketing Automation Lead and technical partners to optimise existing integrations and develop new data streams and technical use cases relating to our CDXP, Bloomreach., • Manage and prioritise CRM technical tasks alongside the CRM & Marketing Automation Lead. Feed into the roadmap and development tracker, address blockers or resource conflicts, and assess ROI and impact of proposed developments., • Scope, ideate, and brief new CRM use cases to internal and external teams, writing clear, objective-led briefs focused on creating smooth, personalised customer journeys., • Lead end-to-end QA testing, • Omnichannel lead generation, customer identification and loyalty use cases support – working closely with our Operations team and Omnichannel taskforce to ensure we maximise the use of our instore POS and e-receipt data, and overseeing any development work needed to create seamless omnichannel experiences, • Evolve our best practice in-line with industry trends and innovations, challenging OB to advance our approach to align with evolving business needs. Including but not limited to Omni-channel opportunities and new channels such as SMS Bonas Benefits: • Generous employee discount up to 50% off all OB products, • Free access to our 24 hour employee assistance programme with Care First – offering financial, emotional and vocational support, • Flexible holiday – 33 days (including bank holidays) – increasing to 35 days with length of service, • Annual discretionary profit related bonus scheme, • Free membership for our Westfield Health Cash Plan or Private Medical, • Auto-enrolment into our pension plan, • Free access to our onsite gym, • Cycle to work scheme, • Refer a Friend incentive, • Quarterly free lunch, • Enhanced maternity, paternity, adoption and shared parental leave, • Equity, Diversity and Inclusivity Voice network and EDI team, • Mental Health First Aider support, • Education and support through 360L eLearning platform What we look for: • Previous experience with multiple ESPs / CDPs, experience with Bloomreach is beneficial, • Experience within an email marketing and CRM focused or similar role, preferably in a retail or ecommerce environment, • In-depth understanding of CRM best practices with a proven track record of driving uplift in engagement and revenue from deployed use cases and campaigns, • A proactive self-initiator with an action orientated but flexible approach, strong problem-solving skills and ability to thrive in a fast-paced environment, • Excellent communication skills, both written and verbal, • Experience supporting training and upskilling junior team members beneficial, • Highly detail-oriented with strong organisational skills, • Ability to work independently and decision make on owned areas, prioritising tasks accordingly, manage deadlines and communicate timelines, • Strong knowledge of customer data points, compliance best practices and technical principles, • Experience utilising reporting tools - Tableau, GA4 and CDP reporting functionality beneficial Equity, Diversity & Inclusion at OB At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our ED&I commitments, head over to the EDI page on our website:

Production Buyer

10 hours ago

Greenford

About Brompton: Brompton is much more than a bicycle; it's a portal to urban freedom, a means to move around a city differently and to see it with fresh eyes. Over the past 50 years, we've become globally recognised as a British design icon, renowned for our craftsmanship, durability and sustainability. Small wheels with big ideals. Portable, foldable, unstoppable. At the heart of our success are the ingenuity and resilience embodied by our founder. In 1975, against all the odds, Andrew Ritchie designed a folding bike like no other. After years of rejection and ridicule, his invention found its place in the fabric of urban society. 1.2 million bikes later, with a retail footprint covering nearly 50 markets and with thousands of fan communities dotted around the world, Brompton is no laughing matter. These days, our commitment to creating world class products remains unwavering but it's accompanied by a broader aim of creating greener, safer, cycle-friendly cities where people can feel more connected, more present, more alive. If you're ready to unfold your imagination, expand your horizons and redraw your career map, read on to learn more about this unique opportunity! The role We are looking for a Production Buyer to join Brompton in London. This is a fantastic opportunity for someone looking to start on a career within Purchasing, or for someone who is already working within purchasing and looking for a new challenge. Working within a team, you shall be responsible for placing Purchase Orders according to the Material requirements or Purchase Request on behalf of the commodity. You will be actively involved in the management of the material flows in order to ensure that outsourced and purchased products are delivered on time, quality and cost to satisfy customers and launch first level of corrective and preventive actions. This is a perfect opportunity to work on a dynamic network between Brompton Bicycle Plant and the Procurement world. You will drive supplier performance across the end-to-end supply chain in a fast-moving, digital environment. In this role, you will manage a portfolio of suppliers in support of all Commercial Brompton Programmes. Brompton has a global supply chain. Are you ready to take the challenge? Then take the chance and apply now for the next step in your career! Main duties and responsibilities • Supplier Portfolio Management, • Daily management of global supplier and subcontractor portfolio using existing business tools and future digitalisation., • Proactively operate in a procurement community as partner to Planning, Logistics, Quality and NPI team., • Demand and forecast control, challenge internally MRP demand and unusual consumption., • Review weekly/monthly/quarterly delivery schedule and forecast with suppliers., • Monitor and manage delivery forecasts and 'line of balance' through regular interaction with suppliers., • Anticipation of operational risks and issues to drive proactive and mitigation action plans with supplier and transversal departments., • Analyse delays, prioritize urgencies, Ensure clear and regular communication to all internal customers and that the escalation process is initiated in a timely manner where required to avoid impacts to build through late supply., • PO release planning throughout the year., • Requirement of potential supplier visit or anticipation of trade show., • Logistics, • Use of appropriate logistic and ordering solutions, arranging shipping with 3PL., • Driving the reverse logistics flows (quotes, return parts, followed removals)., • Follow-up and support troubleshooting for delivery issues, Goods receipt, Technical/Administrative quality notice and invoices., • Manage & optimise airfreight cost and oversee the airfreight approval process., • Master Data & PDM Update, • In line with influencing factors (Delivery performance, quality performance, demand fluctuation, Economic Order Quantity);, • Maintain and Optimise the ordering parameters (batch size, MOQ, Leadtime, Kanban, etc.) on both INFOR and PDM system., • Support optimisation of inventory parameters (Safety stock, reorder point) with Supply planner., • Transactions accuracy, • Raise, release, monitor and adjust Purchase orders within supplier leadtime and requirements., • Confirm and update Purchase order data (Promise date, Brompton arrival dates) in Infor as per the supplier’s confirmations., • Manage reordering tasks after rejection, scrap/damages., • Maintain MRP/APS/Control Tower requirements filled with promised orders sufficient to replenish stock and cover both demand and safety stock, Analyse MRP and Supply External Product exception messages., • Complete handover of new parts purchased items from development phrase (Category buyer) to support production phrase., • Monitoring, • Monitoring and improvement of first tier Supplier relationships., • Monitoring of the Supply Chain's performance (reception, shops, internal transport, shipping)., • Measure Supply Chain KPIs such as OTD and OTIF, OQD , Missing parts, Ordering measures, VMI Level of Service, Stock KPI’s, Supplier rating (confidence level) including collaboration process., • Support NPI for Supplier selection by providing data such as OTD/OTIF/OQD ratings and supplier knowledge., • Participate in supplier performance reviews/provide performance feedback to supplier where required., • Providing oversight of the amount of inventories and implement action plans with suppliers in order to control the level., • Monitor transit and transit delays., • keep accurate records of payment and delivery of goods and services., • GITW Activities, • Book GITW item invoices, generate GRN, and log document ref., • Maintain the IPR site and ensure shipping documents are updated., • Update container numbers, and tracking ref, BBL arrival dates on INFOR weekly., • Manage GITW counts monthly and annually., • Projects, • Self-driven, proactive, and practical, • Good at communication and a quick learner, • Solid purchasing skills, such as supply planning, managing RFQs, negotiation, and supplier relationship management, • Competent in Microsoft office package, especially EXCEL, • At least 2 years’ experience in purchasing within manufacturing environment, • Eligible to work in the UK Desirable Skills • CIPS qualification Education • Degree qualified or equivalent in a relevant field, e.g., Business Management, but non-essential Benefits at Brompton: Brompton offers you an excellent working environment with enthusiastic colleagues who get along, communicate and co-operate well with each other. The working climate is informal, but we work hard. Next to good terms of employment, Brompton offers you the opportunity to work in a responsible and challenging job within a dynamic, international and ambitious environment. We are all proud to be part of Brompton Bicycle Ltd; we all share the same passion and dedication to the company and the product, despite any differences in cultural backgrounds and skills. • Flexible working, • 9 Day Fortnight – This is a flexible working pattern which individuals can opt in for where an employee works their contractual hours across 9 days instead of 10 days. (i.e. 80 hours across 9 days instead of 10 days). This mean the individual would work an additional hour across Monday to Thursday (across the 2 week period) to gain their Friday off., • Annual Leave – 25 days annual leave, plus all UK bank holidays., • Competitive Salary – Plus workplace pension scheme and profit share bonus., • Brompton Discount - Get ready to bike in style, as all employee’s receive up to 60% off their very own bike and accessories, plus there are discounts for your friends and family too., • Social activities - Throughout the year enjoy time with your colleagues as we host an annual Summer and Christmas party, annual bike rides (both inside and outside the UK), Birthday breakfast, volunteering activities and family fun days just to name a few., • Learning and Development - Access to free Linkedin Learning and opportunity to devote some of your time at work to personal development. We value professional development and actively promote internal promotions and opportunities., • Benefits - Workplace Pension Scheme, Care and Health Support, Flexible Working, Cycle to Work Scheme and other benefits., • Mental Health – We provide access to a confidential EAP that offers counselling, resources and support for various mental health challenges. There’s also Head Space, Brompton’s approved wellness program for employees., • Paid Leave – We offer an enhanced Family, Paternity and Maternity leave pay. Diversity, Equality and Inclusion Commitment Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.

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