Hospitality Sales Manager, Arts & Entertainment
18 hours ago
Chiswick
We’re looking for a driven and experienced Sales Manager to join our team, focusing on selling premium hospitality experiences across six of IMG’s flagship events within our Arts & Entertainment and Tennis portfolio. IMG’s Hospitality Department is unlike any other, responsible for delivering outstanding experiences and generating revenue across some of London’s most iconic events. With a diverse range of live experiences spanning music, sport, culinary, and festive events, our team curates unforgettable hospitality moments for a wide variety of audiences. Our Current Portfolio Includes • Summer events: Giorgio Armani Tennis Classic, Taste of London, Hampton Court Palace Festival, and Blenheim Palace Festival, • Winter events: Hyde Park Winter Wonderland and Glide at Battersea Power Station, • Year-round experience: Lift 109 at Battersea Power Station This is a 360° sales role encompassing lead generation, proactive sales, client account management, and hands-on delivery of hospitality at events. From Michelin-star dining packages at the Giorgio Armani Tennis Classic to bespoke Christmas party packages at Hyde Park Winter Wonderland, no two days are the same! The Ideal Candidate Will • Have a genuine passion for live events and hospitality sales, • Bring at least 3/4 + years of proven sales experience, ideally in events, hospitality, or a related industry, • Thrive in a fast-paced, client-focused environment, • Experience in managing and leadership, • Be confident managing the full sales cycle and building strong, lasting client relationships This is an exciting opportunity to join a dynamic and high-performing team, working on some of the UK’s most loved events. Key Responsibilities And Accountabilities • Maximise all potential revenue to achieve/exceed event targets., • Ability to meet deadlines and work under pressure., • Achieve and maintain high activity (over 40 dials a day – 5 effective calls), • Achieve agreed weekly and monthly sales targets, • Manage a sales team to ensure team targets are hit for each event, • Arrange and attend meetings with potential new clients, • Proactively lead source from all other mediums, • Manage, develop and manage sales database including record of key contacts and sales communication, • Work closely with members of the sales team to develop ideas and approaches, • Report on sales activity and sales results on demand, • Contribute ideas to develop the event – read industry press, exploit knowledge to spot new opportunities., • Ability to manipulate/translate visitor-marketing strategies/plans into exhibitor sales benefits., • Maintain and update floor plan/sales sheets, • Ability to write sales mailers to the database, • Liaise with other internal departments/functions – marketing, operations, conferences, accounts, PR etc., • Ability to act confident and articulate in meetings and at networking events, • Ensure re-booking process is implemented to achieve required targets, • Retain integrity of events by adhering to set processes and maintaining high yield, • Develop an in depth understanding of the market landscape, • Contribute ideas to develop the event – read trade press, knowledge to spot new opportunities, • Execute a consistent and well thought out sales communication schedule, • Able to take a brief, manage your own agenda and deliver on it without the need for reminders, • Ensure all agreed processes are adhered to and implemented with excellent attention to detail, • Create a customer care programme to maintain strong relationships, ensure excellent on-site delivery, and drive show loyalty Key Results Areas • All personal targets are achieved and exceeded, • Manage members of the sales team to ensure their targets are met (weekly, monthly, and yearly), • All lead show targets are achieved and exceeded, • All communication is answered within the agreed timeframes, • All clients have a dependable and personal service, • All development responsibilities are delivered to set performance targets, • You are an active contributor to the entire sales team, • Creative thinker, able to enhance the event content through unique ideas and develop sponsorship-level client relationships, • Comprehensive knowledge of the campaign with weekly and monthly accurate sales forecasting You will have the following strengths • Demonstrable/established experience in sales/ event sales, • High IT competency; knowledge and experience of all Microsoft Office programmes, • Excellent telesales experience and results, • Experience in sales planning, • Experience in managing sales teams, • Organised with high attention to detail, • Excellent communication skills, both written and verbal, • Commercially aware yet customer-focused, • Able to work and deliver under pressure, • Ability to deliver results through others, • Initiative and solution-led thinking Working Conditions • The work location is Chiswick Park, London., • This is a permanent contract., • Working hours are 9-5 pm., • Occasional weekend work where you may be required to travel to events, such as Taste of London or Hampton Court Palace Festival., • Occasional outside of event travel, there will be a requirement to travel for meetings as part of the role.