188 Best head of customer service Jobs in Greenford (October 2025)

Your Next Big Move Starts Here – Be Our Amigos Manager! 🚀 Love great food? Love people? Ready to lead with a smile? 😁 Amigos Acton is looking for a Restaurant Manager who can bring the energy, keep the vibe alive, and make every customer feel like family. ✨ What’s in it for you? Be the face of a buzzing, growing brand 🚀 Fun, friendly team that feels like home 🤝 Staff meals + discounts (because burgers taste better when they’re free 😉) Real career growth – your future starts here 🌟 👉 We need someone who: Has hospitality/restaurant manager experience Lives for customer service & team spirit Can keep cool when it’s busy and keep standards high If you’ve got the passion, the smile, and the drive, let’s make it happen at Amigos Acton!

We are seeking a passionate and driven GPhC-registered Pharmacist Manager to lead our well-established community pharmacy on the High Road in Wembley. This is a fantastic opportunity to join a small independent pharmacy group where your contribution will be truly valued, and where you will have the autonomy to make a real difference to both the business and the local community. As Pharmacist Manager, you will be empowered to treat the pharmacy as your own, with the freedom to implement your ideas, shape services, and build on our excellent reputation. You will be supported by an experienced and reliable dispensary team, and you will continue to nurture the strong relationships we have developed with local surgeries and our loyal customer base. This role is ideal for a motivated, forward-thinking pharmacist who thrives on patient care, professional service delivery, and leading a team. Unlike multiples, our independent ethos means we focus on people, not targets — ensuring that patients always come first. Key Responsibilities: Oversee and manage the day-to-day running of the pharmacy. Lead, support and inspire the team to deliver a safe, efficient, and patient-centred service. Continue building excellent relationships with local surgeries, healthcare professionals, and the community. Deliver and expand clinical services including MUR, NMS, flu and COVID vaccinations, as well as private services such as travel health and weight management. Drive service development and ensure the pharmacy operates at maximum efficiency. Provide outstanding patient care, always going the extra mile to meet community needs. About You: GPhC-registered Pharmacist with strong clinical and leadership skills. Professional, approachable, and confident in building relationships. Highly motivated, reliable, and passionate about delivering excellent healthcare in the community. Able to manage, coordinate, and develop a pharmacy team. Patient-focused, with the ability to provide an exceptional standard of customer service. What We Offer: Competitive pay and bonus scheme. Employee discounts. The freedom and autonomy to shape the future of the pharmacy. A supportive, community-focused environment where your work makes a real impact. Opportunity to grow professional services and develop your own ideas. Location: Wembley High Road Hours: Full-time, ideally 50 hours per week (Monday to Friday, 9am–7pm). If you are a dedicated pharmacist who values patient care, community service, and the independence to truly make a difference, we’d love to hear from you.

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DragonSea Global Baggage Solutions Ltd

Location: TW3, Hounslow, London Salary: £32,000-35,000 Hours: Full-time, 37 hours per week Application closing date: 30 September 2025 About Us Dragonsea Global Baggage Solutions Ltd, established in 2024, is a growing freight distribution company specialising in both air and sea freight services. We are proud to support the UK-based Chinese community and international students with efficient, reliable, and cost-effective shipping solutions. Our business is rooted in trust, service excellence, and customer satisfaction. Job Overview We are seeking an organised and proactive Logistics Manager to oversee and coordinate the storage, distribution, and transportation of goods. This role involves managing the entire supply chain process, optimising logistics operations, and ensuring smooth, cost-effective freight shipments for both air and sea. The ideal candidate will have strong leadership, analytical thinking, and communication skills. Key Responsibilities · Plan, coordinate, and manage logistics, warehouse, transportation, and customer service operations. · Ensure compliance with company policies, UK regulations, and health, safety, quality, and environmental standards. · Manage inventory, storage, distribution, and freight operations to optimise efficiency. · Develop and implement process improvements to enhance logistics operations and reduce costs. · Supervise and lead the logistics team, including drivers and warehouse staff. · Resolve transportation or delivery-related issues, handling customer complaints effectively. · Monitor and report on logistics performance metrics and prepare seasonal reports for management. · Coordinate freight shipments, formulate delivery schedules, and oversee customs clearance and import/export documentation. · Maintain accurate records of freight movement, container locations, and relevant documents. Requirements · Proven experience as a Logistics Manager or in a similar role. · Strong knowledge of transportation, supply chain management, and logistics operations. · Expertise in warehousing, inventory management, and distribution. · Good understanding of UK and international logistics regulations, customs procedures, and cross-border transport. · Leadership, interpersonal, and problem-solving skills. · A degree in Logistics, Supply Chain Management, Business Operations, or a related field (preferred). · Fluency in both English and Mandarin (spoken and written). · Competence in Microsoft Office Suite and logistics management systems (CRM, SQL, SAP, Oracle). · Experience in logistics operations, transport coordination, warehouse scheduling, and customs clearance is ideal. What We Offer · Competitive salary and long-term career progression · A supportive and multicultural working environment · Exposure to international logistics networks · Training opportunities to develop professional and technical skills

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Amigos Burgers & Shakes-Acton

Restaurant Manager – Amigos Acton 🍔🥤

23 days ago

Full-time

London

We’re on the hunt for a smiley, customer-loving Restaurant Manager to lead our Acton Amigos team! 👉 What you’ll do: Run the store like a pro Keep customers happy & welcomed with a smile Lead a small team with energy & fun Make sure service, food & vibes are always top-class ✨ What we want: Hospitality/restaurant management experience Big on customer service Positive, reliable & ready to motivate a team 🎉 Why Amigos? Fun team. Staff meals. Career growth. Be part of a growing brand. If you’ve got the passion and the smile, this role’s for you! 🚀

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UBX Hammersmith, London UK

About UBX UBX Training is a fast-growing fitness business co-founded by four-time world boxing champion, Danny Green, alongside Australian fitness and tech entrepreneur, Tim West. We first opened in Australia in 2016 and have since expanded rapidly, enjoying five years of continuous growth, with 100 clubs now open across Australia, New Zealand, Japan and Singapore. We launched in the UK in 2022! At UBX, we deliver a sense of community, camaraderie and belonging, the most attractive aspects of sports, and combine these elements with convenience, accessibility, expert support, and intelligent programming. We have identified the reasons that motivate an individual to take control of their fitness and the barriers that may stop them, to create an environment where results are an additional benefit to the pure enjoyment of the workout. UBX’s unique boxing and strength training is non-contact and focuses on a mixture of bag work, padwork and strength training across a 12-round workout. In every workout, our members get 1 on 1 support from a UBX coach who advises on form and technique and ensures that the experience can work for people of all ages, backgrounds, and fitness levels. We deliver the most convenient, enjoyable, and effective workout to our members as well as a rewarding and enjoyable business for franchisees. Primary Purpose ● A key member of the team and accountable to the Owner, the Club Manager will have responsibility for the performance of the UBX club. ● As the lead for the sales function, you will be responsible for executing lead generation/marketing plan to increase membership sales. ● As Club Manager, you are accountable for ensuring all duties are delivered through project management, inter-personal skills, communication skills, administration, problem solving and process management. Key Accountabilities ● Maintain and grow the total membership base and oversee all aspects of the membership sales process. ● Drive financial plans and increase gross margins of the business through optimal programming and capacity utilisation. Responsibilities and Duties General ● Create, properly manage and exceed, all Sales and Operational budgets. ● Develop a gym culture where excellence and member appreciation are the focus and results are achieved. ● Build and develop relationships with key stakeholders, particularly the Owner, UBX Head Office team and the club team. ● Maintain gym facilities, top-notch cleanliness, appearance and organisation of the club and inventory. ● Maintain a strong working knowledge of our training programs by participating in at least two UBX training sessions per week. Customer Acquisition ● Create annual marketing plan for social media, digital/print marketing, and community events ● Carry out sales campaigns to increase membership via lead generation, brand promotion, social media networks and out-reach activities. ● Ensure a consistent sales effort is always maintained by providing daily sales goals and contests/incentive-based motivation, including establishing, expanding, and tracking outreach initiatives and strategic partnerships with local businesses, community groups, and charitable organizations. ● Provide club tours & convert leads to members. ● Make sales calls to prospects. ● Drive member referral scheme. Customer Retention ● Onboarding new members and helping them through our joining process. ● Offering first class customer service to current members. Social Media ● To manage social media pages and update with real-time content. ● To respond to any comments on all platforms. Reporting ● Analyse success of our business performance - both in terms of year-on-year performance and vs budgets and re-forecasts – providing insight, commentary, and action plans to address performance variances. ● To continually benchmark our activity vs. our competitive set (and the wider market) and feedback to the business. ● Daily management of invoicing and tracking of all budgets. Team Management ● Recruit, hire, train and deliver the onboarding program for all staff. ● Providing leadership and direction to the team at your UBX club. General Administration & Office Duties: ● To assist with answering the phones and take messages when require. ● Ensure all Front Desk systems and studio practices/processes are adhered to, including member check-in, telephone inquiries, payment handling, delinquent account procedures, and customer care calls. ● Participate in technical and personal development activities.

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Sanzio

Head Waiter / Waitress

Sanzio is a vibrant and much-loved Italian restaurant in the heart of Willesden Green. We’re passionate about Italy’s most iconic dishes – think wood-fired pizzas, handmade pastas, and daily specials featuring fresh, seasonal meat, fish, and seafood – all served in a warm, old-world atmosphere perfect for friends and family. We’re currently on the lookout for a Head Waiter to help lead our front-of-house team and ensure every guest receives the outstanding service we’re known for. 🔸 What You’ll Be Doing: Delivering exceptional customer service and ensuring each guest has a smooth, enjoyable experience. Supporting and motivating junior floor staff, helping them grow and develop. Leading by example – this is a hands-on role where your presence on the floor really matters. Assisting with daily operations, service flow, and maintaining the welcoming atmosphere our customers love. 🔸 What We’re Looking For: Proven experience as a senior waiter or head waiter, with references to match. A warm, friendly personality – kind, focused, and calm under pressure. Excellent communication and leadership skills. Strong understanding of food, drink, and service – including basic kitchen knowledge and food hygiene standards. A passion for hospitality and creating memorable guest experiences. ⚠️ This role is not suitable for part-timers or students. 🔸 What We Offer: Competitive pay – hourly or salaried, depending on your experience and capabilities. A friendly and supportive work environment with a close-knit team. Opportunities to grow and take on more responsibility within a successful neighbourhood restaurant. Sound like a good fit? Apply today and let us know why you’d be the perfect addition to the Sanzio family.

Hammersmith Broadway, Hammersmith and Fulham

General Manager - Authentic Italian Coffee Shop & Deli Location: London, W6 9TN Department: Management Employment Type: Full-time Salary: £40,000 - £45,000 per annum Start Date: Immediate About the Opportunity We are seeking an experienced and passionate General Manager to lead our authentic Italian coffee shop and deli. This is an exciting opportunity for a dynamic leader who shares our love for exceptional coffee, traditional Italian cuisine, and outstanding customer service. What You'll Do Operations Management • Oversee daily operations of both coffee shop and deli services, • Manage inventory, stock levels, and supplier relationships, • Create and update pricing strategies, menus, and promotional campaigns, • Handle administrative tasks including invoicing, payroll preparation, and supplier payments Team Leadership • Recruit, train, and manage a team of passionate staff members, • Create staff schedules and manage rotas efficiently, • Foster a positive work environment that reflects our Italian hospitality values Customer Experience • Ensure exceptional customer service standards across all touchpoints, • Manage table service operations and deli counter service, • Maintain high-quality food and product displays, • Handle customer feedback and continuously improve service quality Quality & Compliance • Monitor food safety and hygiene standards, • Ensure product quality and presentation meet our authentic Italian standards, • Manage compliance with health and safety regulations What We're Looking For Essential Requirements Key Competencies • Financial management and budgeting experience, • Staff management and development skills, • Customer service excellence mindset, • Problem-solving and decision-making abilities, • Attention to detail and quality standards What We Offer • Competitive salary: £40,000 - £45,000 annually, • Immediate start available, • Opportunity to work with authentic Italian products and traditions, • Leadership role in a growing business, • Staff discounts and benefits, • Professional development opportunities How to Apply Ready to bring your passion for Italian coffee and cuisine to life? We'd love to hear from you! Apply: Send your CV and cover letter today We are an equal opportunity employer committed to diversity and inclusion. Join our family and help us share the authentic taste of Italy with our community!

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Usman Ali Jewellery Trading UK ltd

Customer Service Manager

Job Responsibilities: • Liaise with the Director and senior management to determine the range of jewellery products and services to be marketed and sold in the UK and European markets., • Contribute to the development of sales strategies and setting of sales targets aligned with company growth plans., • Discuss client requirements, conduct surveys and market research, and analyse customer reactions to product design, packaging, pricing, and promotions., • Compile and analyse sales figures, preparing proposals for targeted marketing campaigns and promotional activities., • Produce reports and recommendations on marketing and sales strategies for senior management., • Manage, lead, and motivate the marketing team, ensuring effective implementation of marketing strategies., • Build and maintain strong relationships with wholesale and retail clients, negotiating new business contracts., • Plan specifications and prepare detailed requirements for projects, ensuring high standards and timely delivery.

Job Description: Taking an active role in the ongoing development of operational ability in Cell & Gene Therapy logistics, to ensure the highest levels of customer service, commerciality, quality & satisfaction. Reporting to the Cell & Gene Operations Lead, this person will be responsible for successfully supporting the Cell & Gene Operations Team. Main Duties and Responsibilities: 1. Responsible for successfully supporting the Cell and Gene team with daily operations and liaise with the Control Tower Coordinators as it relates to cell and gene shipments., 2. Utilize technology to provide enhanced monitoring, management and control of shipments as required, 3. Collaborate with LSPs, Branches and Depots to arrange and coordinate shipment solutions, 4. Preparation, Placement, control and arrangement of appropriate packaging (Controlled temperature shippers & LN2 Dry shippers), equipment (GPS tracking devices, Temperature monitors) and trained operatives are according to Cell & Gene project specifications-COPs or SOPs., 5. Coordinating and Dispatching drivers for collections and deliveries ensuring that they are on time, and they adhere to the clients’ expectations regarding documentation – GDP requirements., 6. Work with the regulatory team to ensure trade compliance for all Import and Export shipments, 7. Book shipments with Airlines (Create MAWB) and Integrator to ensure best routing solution for all Cell & Gene shipments, 8. Ensure proper handling and storage of all Cell & Gene shipments with Airlines and Ground handling facilities, 9. Label and prepare shipments for Export (some heavy lifting may be required) and ensure that a driver is dispatched to meet the airline cut-off time for international shipments., 10. Ensure Marken’s Maestro system performance compliance with all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, etc.) for all Cell & Gene shipments, 11. Send pre-alerts to for all Cell & Gene shipments with Marken branches and local service providers and ensuring communication to confirm receipt of the pre-alert and shipment instructions., 12. Pre- and Post-flight shipment check and communicate with airlines and handling agents in case of delays or off-loads., 13. Escalate any issues or delays to the Cell & Gene Management Team. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

£20000–£150000 yearly

Full-time

Uxbridge

Benefits • Referral programme, • Employee discount, • Bereavement leave, • Free parking, • Company pension, • Private medical insurance, • Company events Full job description Company Overview Masters of Mindset is a leading sales organisation specialising in delivering exceptional customer experiences and outstanding sales results within the luxury travel sector. We work closely with top travel brands to sell their premium travel packages to the US market, operating from our headquarters in Uxbridge. Our sales team has expanded rapidly to over 90 Sales Partners in 2024, with ambitious plans to grow to 180+ by the end of 2025. We offer an exciting opportunity to join a dynamic, fast-growing business where you can earn uncapped commission and enjoy exclusive perks, including luxury international travel opportunities with all expenses paid. Key Responsibilities • Handle inbound and outbound service calls on warm leads, • Sell luxury cruise packages and related add-on products, • Build and maintain strong relationships with new and existing clients, • Meet and exceed established phone and sales performance targets, • Ensure compliance with company policies and procedures Person Specification • Excellent active listening and communication skills, • Highly motivated, ambitious, and target-driven, • Positive and energetic approach to work, • Strong attention to detail and ability to handle sensitive client information confidentially, • Willingness to work UK evenings to align with US market hours, including one Saturday per month, • Commitment to punctuality and adhering to a strict attendance policy, • Compliance with PCI regulations and company standards Compensation and Benefits • Competitive base salary of £20,000 per annum, • Uncapped commission structure with achievable OTE of £70,000 to £90,000 in year one, rising to £100,000+ in year two, • Hours: 5pm - 1am, Mon - Fri, due to selling to the US market, • Daily and weekly cash incentives to reward outstanding performance, • Comprehensive training programme, • 28 days’ holiday per year, • Additional bonus schemes and performance rewards, • Health insurance and company pension scheme, • Company events and team-building activities, • Referral programme with rewards Why Join Us? This is more than just a sales role. It is an opportunity to join a thriving company where your drive and dedication can lead to significant financial rewards and career growth. We invest in our people through ongoing training and development, and successful Sales Partners often have the opportunity to travel internationally to meet clients face-to-face, with all expenses covered. If you are ambitious, financially motivated, and ready to take your sales career to the next level, we encourage you to apply. Job Type: Full-time Pay: £20,000.00-£150,000.00 per year Benefits: • Bereavement leave, • Company pension, • Employee discount, • Free parking, • Private medical insurance, • Referral programme Ability to commute/relocate: • London UB8 1UX: reliably commute or plan to relocate before starting work (required) Location: • London UB8 1UX (preferred) Work Location: In person

About Us We are a busy and well-established Indian restaurant, renowned for authentic curries, tandoori dishes, and freshly baked naan. We pride ourselves on delivering high-quality food and excellent service, and we are now looking for a skilled Curry & Tandoori Chef to join our kitchen team. The Role: As a Curry & Tandoori Chef, you will be responsible for preparing, cooking, and presenting traditional Indian curries and tandoori dishes to a consistently high standard. You will play a key role in ensuring smooth kitchen operations and maintaining the authentic flavours our customers love. Key Responsibilities: Prepare and cook a wide range of curries, sauces, breads, and tandoori dishes. Marinate meats, seafood, and vegetables using authentic spice blends and yogurts. Operate and maintain the tandoor oven to a professional standard. Ensure dishes are cooked and presented consistently and on time. Maintain food hygiene and safety standards at all times (HACCP compliance). Manage stock levels, assist with ordering, and reduce food wastage. Support and mentor junior kitchen staff when required. Requirements: Previous experience (2+ years) as a Curry Chef or Tandoori Chef in a professional Indian kitchen. Strong knowledge of Indian spices, curries, and tandoori cooking techniques. Ability to work under pressure in a fast-paced kitchen environment. Excellent teamwork and communication skills. Flexibility to work evenings, weekends, and holidays as required. Valid credentials to work in the UK. What We Offer: Competitive salary(depending on experience). Staff meals provided during shifts. Uniform provided. Career progression opportunities (Head Chef / Kitchen Manager). Supportive and friendly working environment.

Dining experienced staff required Waiting Staff - China Bistro is a culinary journey from the streets of China, Korea, Hong Kong to the marketplaces of Thailand, Indonesia and Japan bringing you the flavours of Asia in a contemporary bistro setting. Fresh and imaginative, China Bistro takes pride in invigorating traditional recipes for a modern audience and let the ingredients take the lead. Open 7 days a week, our guests enjoy authentic taste and cooking from across Asia lovingly prepared from age old treasured family recipes alongside a selective cocktail menu that has been thoughtfully crafted to intrigue and delight; completing an exceptional culinary experience. What we’ll do for you • Create an environment where you’ll look forward to coming to work, • Provide you with hands on supportive management whenever you need it, • What we’re ideally looking for:, • Someone with an enthusiasm for maintaining our customer standards, • Someone with good communication skills and a good understanding of English, • A great work ethic, • Prior restaurant dining service experience is required., • Dedicated staff member for dining guests and customers., • Please contact us if you are interested., • We will explain the details of your role when we meet you. We look forward to seeing you soon!, • Job Types: Full-time, Permanent, • Salary: £12.21 per hour

We are looking for a professional, high-energy bartender with excellent communication skills to serve classical cocktails and exciting new beverages to our customers. Must be experienced in working in pubs with fast service speed, good knowledge about beers and cellar management To succeed as a bartender, you should have a neat appearance and an engaging, friendly personality. You should be efficient, observant, knowledgeable, and personable.

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