86 Best head of customer service Jobs in Greenford (October 2026)

Head Waiter / Service Trainer This very popular and iconic luxury caffe and all-day dining restaurant concept has been taking the market by storm since the early 90s. Located only in prime real estate locations across Westminster, we are now seeking a passionate, experienced, and service-driven Head Waiter to join our successful team and support the training and development of our front-of-house staff. The ideal candidate will have strong restaurant floor experience, excellent leadership skills, and a genuine passion for delivering exceptional guest service. As Head Waiter, you will lead by example, support the management team, and train waiters to deliver excellence in service, guest care, product knowledge, and restaurant standards. Responsibilities • Lead, motivate, and support the waiting team during service, • Train new and existing staff in excellent table service and guest care, • Ensure all guests receive a warm welcome and professional service, • Maintain high standards of presentation, communication, and hospitality, • Supervise the restaurant floor and ensure smooth daily operations, • Support staff with order taking, food and drink service, and guest requests, • Coach team members on upselling, menu knowledge, allergens, and service steps, • Monitor service quality and provide feedback to improve performance, • Handle guest queries and complaints professionally and efficiently, • Ensure the restaurant is clean, organised, and ready for service at all times, • Work closely with managers, bartenders, kitchen staff, and other departments, • Support opening and closing procedures when required, • Ensure compliance with food safety, health and safety, and company standards Requirements • Proven experience as a Head Waiter, Senior Waiter, Supervisor, or similar role, • Strong knowledge of high-quality restaurant service, • Experience training or coaching front-of-house staff, • Positive attitude and excellent communication skills, • Ability to lead by example and remain calm under pressure, • Strong attention to detail and guest-focused approach, • Ability to keep the restaurant organised, clean, and under control, • Professional appearance and confident customer service skills, • Flexibility to work full-time, including weekends and busy periods, • Right to work in the United Kingdom is required Benefits • 50% staff discount in all our venues, even on your days off, for you and up to 3 family members, • 4 weeks paid annual holiday, • Learning and development opportunities, • Free meal during working hours, • Competitive pay depending on experience, • Tips, service charge, staff food, and other incentives included, • Around 45 hours per week, • No split shifts Pay Competitive salary depending on experience, from £13.46 to £15.00 per hour, including service charge, plus tips, staff food, and other incentives. Job Type: Full-time Application Questions • Do you have experience in a similar Head Waiter, Senior Waiter, or Supervisor position?, • Do you have experience training or supporting front-of-house staff?, • Can you work full-time? Work Authorisation United Kingdom work authorisation is required. Work Location In person

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Pizzeria Pellone

Waiter / Waitress Italian Speaking

NO STUDENTS - ITALIAN SPEAKING We are looking for highly motivated and experienced Waiter/Waitresses part-time to join our team In our branch in East Finchley. Our restaurant is dynamic and busy. We are specialised in traditional Neapolitan Pizza. The perfect Waiter/waitress should have an excellent customer service skills, they should greet customers in a polite and friendly manner, provide them with menus and suggest daily/weekly specials. They also are to the point of contact for bills and return of any funds. Some of the main duties and responsibilities of a Waiter include: • Greeting customers as they settle down at the restaurant tables and introducing them to the menus, • Taking orders, • Inquiring if the customers are satisfied, giving bills and processing payments, • Operating the bar and coffee section, • Attending regular meetings with restaurant and kitchen managers to find out about menu changes and menu specials, • General cleanings If you are looking for: Great shifts, life balanced rota. Full training provided. Great opportunity to promotion to Head waiter/ Supervisor as team is growing. Young and vibrant environment, get in touch if this sounds good to you.

We are seeking an experienced and energetic Kitchen Manager to lead our culinary team and oversee all aspects of food operations within a super exciting new immersive Art installation experience coming to Westfield Shepards Bush. As the sole food partner Dass Hospitality are recruiting a team to deliver fantastic food in a fast paced high volume environment working in partnership with the venues existing teams. You will be responsible for ensuring exceptional food quality, maintaining high standards of food safety, and fostering a positive, efficient kitchen atmosphere. Your leadership will drive the success of daily food production, coordinate food preparation and serving activities, and uphold our commitment to delivering great food and hospitality. Responsibilities • Oversee daily kitchen operations, including food production, preparation, cooking, and serving processes, • Lead, motivate, and supervise kitchen staff to ensure high standards of performance, teamwork, and professionalism, • Maintain food standards, • Ensure strict adherence to food safety regulations and sanitation standards across all kitchen areas, • Manage inventory levels, order supplies, and control costs to optimize efficiency without compromising quality., • Train new team members on cooking techniques, food presentation, safety procedures, and customer service expectations, • Coordinate with front-of-house staff to ensure smooth service flow and timely delivery of dishes to guests, • Be comfortable and understand the need for efficient and accurate financial reporting, profit margins and accounting. Requirements • Proven management experience within a restaurant or hospitality setting with supervising responsibilities, • Extensive knowledge of food production, food preparation, and serving standards, • Strong leadership skills with the ability to inspire and guide a diverse culinary team, • Experience in restaurant operations with a focus on kitchen management and food safety compliance, • Familiarity with culinary practices including food safety protocols, sanitation standards, and inventory control, • Excellent communication skills to effectively coordinate between kitchen staff and front-of-house teams and maintain client relationships., • Demonstrated ability to handle multiple priorities efficiently in a fast-paced setting, • Be personable and able to work our clients as well as staff members. We are looking to recruit for this exciting project immediately. The site is a 7 day operation shifts will predominantly finish by 9:30pm with some exceptions

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GoTutors - Park royal

Administrative Assistant

22 days ago

Part-time

London

Park Royal GoTutors is looking for a reliable, organised and friendly Admin Assistant to support the Head of Centre with the day-to-day running and operations of our tuition centre. The Role You will play an important role in helping the centre run smoothly. Your responsibilities will include: • Supporting the Head of Centre with day-to-day operations, • Communicating with parents., • Managing enquiries and responding to messages, • Helping with student registrations, bookings and appointments, • Maintaining accurate administrative records, • Assisting with the organisation of classes and timetables, • Supporting the centre with general administrative tasks, • Helping create a welcoming and professional environment for students and parents, • Carrying out other reasonable administrative duties as required Requirements We are looking for someone who is: • Organised, reliable and responsible, • Friendly and confident when communicating with parents, • Comfortable using computers, email and basic office software, • Able to work independently and take initiative, • Professional and approachable, • Ideally has previous administration, customer service or education-sector experience Arabic speaking is required for this role, as you will need to communicate with parents who may not speak English. Fluent Arabic and Somali would be a strong advantage, particularly for communicating with a wider range of parents and supporting families who may not speak English. ###

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Ten Restaurant

Head Waiter / Waitress

We are looking for an experienced, friendly and reliable Waiter/Waitress to join our team. Responsibilities include welcoming customers, taking orders, serving food and drinks, maintaining a clean and organised dining area, and providing excellent customer service. Previous experience in a similar role is essential, along with good communication skills, a positive attitude and the ability to work well in a team.

Northwood Hills, Hillingdon

Namaste Lounge is a busy 300+ cover restaurant looking for an experienced Receptionist Manager to take ownership of our reservations, front desk and guest arrival experience. This is a hands-on role for someone who is confident managing a high-volume reservation book, busy waitlists, walk-ins and table availability during fast-paced services. Key Responsibilities: • Manage the reservation book across phone, online and reservation platforms, • Maximise bookings and fill cancellations and available time slots, • Manage walk-ins and busy waitlists efficiently, • Coordinate table allocations and turn times with the restaurant floor and kitchen, • Handle late arrivals, overbookings, guest queries and complaints professionally, • Chase booking confirmations, deposits and pre-orders, • Maintain accurate guest notes, allergies and special requests, • Lead and support the reception/host team, • Provide clear cover forecasts and handovers to management and the kitchen What We’re Looking For: • Previous experience managing reservations in a busy, high-volume restaurant, • Experience handling a busy waitlist and restaurant front desk, • Confident using SevenRooms or a similar reservation system, • Calm, organised and decisive under pressure, • Excellent communication and customer service skills, • Professional appearance and manner, • Commercial awareness with a focus on maximising covers and reducing empty tables, • Flexible to work evenings, weekends and peak trading periods, • Right to work in the UK Experience managing a 300+ cover restaurant or similar high-volume venue is strongly preferred. To apply, please send your CV with a brief summary of your previous restaurant reservations/front-of-house experience.

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The Eclectic Collection

General Manager As a General Manager, you will lead the overall operations of our store, ensuring exceptional service and profitability. You will be responsible for managing staff, optimizing business performance, and maintaining high standards of quality and customer satisfaction. Key Responsibilities: • Oversee daily operations, including front-of-house and back-of-house activities., • Recruit, train, and supervise a dedicated team, fostering a positive and productive work environment., • Manage inventory, control costs, and optimize sales to achieve financial targets., • Ensure compliance with health, safety, and hygiene regulations., • Develop and implement strategies to enhance customer experience and drive business growth., • Handle customer inquiries and resolve issues promptly and professionally. Requirements: • Proven experience in a managerial role within the hospitality or cafe industry., • Strong leadership, communication, and interpersonal skills., • Excellent organizational and problem-solving abilities., • A passion for quality food, coffee, and outstanding customer service., • Ability to work flexible hours, including weekends and holidays. Join The Eclectic Collection, a friendly team dedicated to creating a unique and welcoming atmosphere for our customers in London. We are looking for a dynamic and experienced General Manager to contribute to our continued success and growth.

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The Crossing

Assistant General Manager (AGM)

We are seeking a enthusiastic and proactive Assistant Manager to join our Warm Rosette Pub in Barnes! We’re a community-focused pub in Barnes, with a strong reputation for great food, drinks and service. Alongside our everyday pub trade, we host a wide range of events, from birthdays and private parties to weddings, celebrations and larger gatherings. We’re looking for someone who is confident leading a team, passionate about hospitality and understands what it takes to run a successful pub. Working closely with the General Manager, you’ll play an important role in the day to day running of The Crossing. You’ll be a hands-on leader who is equally comfortable managing a busy Friday night, overseeing a private celebration or making sure the cellar is running perfectly. You’ll help ensure that our guests receive consistently excellent service while supporting the team and maintaining the high standards we expect across the pub. Key responsibilities • Supporting the General Manager with the day-to-day operation of the pub, • Leading and motivating the team during busy services, • Maintaining consistently high standards of service, presentation and hospitality, • Taking responsibility for the pub in the absence of the General Manager, • Managing and maintaining the cellar, gas, • Managing stock levels, deliveries and stock rotation, • Supporting ordering and reducing waste and unnecessary stock loss, • Ensuring licensing, health & safety and company procedures are followed, • Training and developing team members, • Dealing confidently and professionally with guest feedback and complaints, • Helping maintain excellent relationships with regular customers and the local community Events are an important part of The Crossing, so experience in private hire and event management is highly desirable. This will include: • Liaising with guests and helping understand their event requirements, • Helping plan and organise events from enquiry through to completion, • Coordinating with the kitchen and front-of-house teams, • Ensuring event spaces are prepared and presented to a high standard, • Managing timings, menus, drinks packages and special requests, • Providing a warm, professional and personal service to hosts and their guests, • Helping generate repeat business and positive recommendations We’re looking for someone who: • Has previous experience in a supervisory or management role within a pub, bar, restaurant or similar hospitality environment, • Is confident and experienced with cellar management, • Has a genuine interest in beer, drinks and hospitality, • Has experience working with private events, functions or celebrations, • Is confident leading a team and taking responsibility, • Has excellent attention to detail and high standards, • Is calm and organised under pressure, • Has excellent communication and customer service skills, • Is commercially aware and understands the importance of sales, GP, stock control and reducing waste, • Is friendly, approachable and enjoys getting to know customers, • Is willing to be hands-on and lead by example, • Has a positive attitude and takes pride in the venue they work in What we offer • A key management position within a well-established Barnes pub, • Great shift patterns, this is not a late pub, • A friendly and supportive working environment, • The opportunity to take ownership and make a real impact, • Festive bonuses, • Staff benefits and discounts This is a role for someone who genuinely enjoys pub life — someone who can confidently run a busy service, look after a cellar, lead a team and make sure a wedding, birthday or celebration is an event guests will remember. If you’re passionate about hospitality, take pride in high standards and want to be part of a busy, ambitious pub in the heart of Barnes, we’d love to hear from you.

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The White Horse, Richmond

(working at Festive Season - Including Christmas day. Boxing day is a must) We are looking for an experienced supervisor to support the smooth day-to-day operation of a local pub. The successful candidate will help lead the team, maintain high standards of customer service, and ensure efficient service in a friendly environment. (Saturday - to Sunday)

Notting Hill, Kensington and Chelsea

Barista & Sandwich Maker Location: Embassy Cafe, London Job Type: Part-time (4 days a week) Hours: 7:00 AM – 3:30 PM (8.5-hour shift) Salary: 12.70£/hour We are looking for a reliable, friendly, and energetic Barista & Sandwich maker to join our team 4 days a week. At Embassy Cafe, we pride ourselves on serving great coffee and fresh food with warm, welcoming service. In this dual role, you will work a steady 7:00 AM to 3:30 PM shift. Because we take pride in our coffee presentation, strong latte art skills are very important for this position. We need a fast learner who can quickly pick up our menu, work efficiently during busy rushes, and ensure our customers start their day with a smile. If you are interested, please apply in person by bringing your CV to Embassy Cafe, or call Embassy cafe directly to discuss the role.

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Collab Create Marketing

Self-Employed Business Sales Representative £35,000–£120,000 OTE | Commission Only | Uncapped Earnings Nationwide | Flexible Working | Business-to-Business Sales The Opportunity We are recruiting motivated, commercially minded Sales Representatives to generate new business across a portfolio of business services. This is a 100% commission-only, self-employed sales opportunity. There is no basic salary, hourly pay or guaranteed income. Earnings are generated entirely through successful qualifying sales, with uncapped commission and the potential to earn £35,000–£120,000 OTE per year for representatives who achieve the relevant sales performance. Our portfolio covers multiple business services, giving you access to a range of products and opportunities when speaking with business owners. Whether you have experience in field sales, business development, telecommunications, utilities or another target-driven environment, this is an opportunity to use your sales skills in a flexible, performance-based role. We provide product training, sales materials and ongoing support to help you identify opportunities, develop your pipeline and generate business. Earnings £35,000–£120,000 OTE per year | Uncapped commission This is a commission-only role. You earn commission on successful qualifying deals, with no fixed salary or guaranteed minimum earnings. Your earning potential depends on the number and value of deals you generate, the products you sell and the applicable commission rates. Our commission structure varies by product and will be explained before you begin selling each service. There is no ceiling on your commission earnings. Strong performers who consistently generate business have the opportunity to increase their income in line with their results. The advertised OTE represents potential earnings based on achieving the relevant sales performance. It is not a guaranteed income. What You'll Be Selling Our portfolio includes a range of services designed for small and medium-sized businesses. Websites and Digital Services Website design and digital services for businesses looking to improve their online presence and attract customers. AI Voice Agents AI-powered voice solutions for businesses looking to automate call handling, manage enquiries and improve customer communication. Business Energy Electricity and energy contract options for businesses looking to review their existing arrangements and explore alternative suppliers. Card Payment Processing Payment processing solutions for businesses looking to compare their current arrangements, transaction fees and available options. Business Broadband Broadband and connectivity services for businesses looking to review their current provider, costs and service requirements. Printed Branded Coffee Cups Custom-printed cups for cafés, coffee shops, takeaways and other businesses serving drinks. Business Loans and Funding Business finance introductions for companies exploring funding to support working capital, investment or expansion, subject to provider requirements and eligibility. Additional business services may be introduced as the portfolio develops. What You'll Be Doing • Identifying and approaching potential business customers., • Speaking directly with business owners and decision-makers., • Generating sales opportunities through face-to-face prospecting, telephone outreach and other suitable channels., • Identifying customer needs and matching them with relevant products., • Introducing services and explaining their benefits using approved sales materials., • Asking qualification questions and gathering the information needed to progress opportunities., • Booking appointments, arranging demonstrations and securing sales where appropriate., • Following up with prospective customers and progressing opportunities through the sales process., • Recording leads, customer details and sales activity accurately., • Working independently to develop your pipeline and generate new business., • Building professional relationships with customers and maintaining a consistent level of sales activity. Who We're Looking For We are particularly interested in people who are commercially minded, confident communicating with customers and motivated by performance-based earnings. Previous sales experience is advantageous, particularly in: • Door-to-door sales, • Field sales, • Direct sales, • Business-to-business sales, • Telecommunications and utilities, • Merchant services and card payments, • Business development, • Appointment setting and lead generation, • Recruitment and sales agency work, • Estate agency, • Other target-driven sales environments The industry you have sold in is less important than your ability to communicate confidently, identify opportunities and generate results. You should be: • Confident approaching new people and starting conversations., • Comfortable speaking with business owners and decision-makers., • Able to build rapport and identify customer needs., • Resilient when dealing with rejection., • Self-motivated and comfortable working independently., • Organised when recording leads and following up opportunities., • Professional in your communication., • Focused on results and willing to develop your sales skills. What We Provide We provide the resources and support needed to help you get started and develop your sales activity, including: • Product and service training., • Sales scripts, product guides and supporting materials., • Guidance on identifying and qualifying opportunities., • Access to a portfolio of business services., • Clear commission arrangements for the products you sell., • A process for submitting leads and progressing deals., • Ongoing support and guidance as you develop. You can focus on prospecting, building relationships and generating business while the relevant fulfilment and provider processes are handled through the appropriate channels. Working Arrangements This is a self-employed opportunity offering flexibility in how and where you generate business. You can work within your local area or identify suitable opportunities elsewhere in the UK, depending on the product and sales channel. The position may suit experienced field salespeople, independent sales agents, business developers and individuals looking to build an income through selling business services. You will manage your own working arrangements and be responsible for your own expenses unless otherwise agreed. Please note: This is a commission-only opportunity. There is no guaranteed salary, hourly rate, paid holiday or minimum level of earnings. Employment Details Job title: Self-Employed Business Sales Representative Job type: Self-employed, commission-only Earnings: £35,000–£120,000 OTE, with uncapped commission potential Location: Nationwide — United Kingdom Working arrangement: Flexible, field-based and other suitable sales channels Experience: Sales experience preferred Training: Product training and sales support provided Payment: Commission on successful qualifying deals, subject to the applicable product commission structure Applying If you are interested in the opportunity, get in touch with the following information: • Your name and location., • Your previous sales experience, if applicable., • The products or services you have sold., • Whether you have experience in field sales, telephone sales or business-to-business sales., • Your availability to get started. Successful applicants will be contacted to discuss the role, available products, commission arrangements and onboarding process. We are looking for people who are commercially minded, motivated to generate new business and ready to get started. If you're confident speaking to customers, comfortable working on commission and want your earnings to reflect your performance, we'd like to hear from you.

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Commercial Laundry Equipment - The OPL Group

Telesales & Sales Support Executive

We are looking for a confident, energetic, and commercially minded Telesales & Sales Support Executive who can help generate new business opportunities while supporting the wider sales team. This is a dual-function role combining: Outbound Sales Driving new business opportunities through proactive calling, lead generation, qualification, and appointment setting. Sales Support Helping the sales team stay organised, efficient, and focused through strong administration and pipeline coordination. This is an ideal role for someone who enjoys speaking with people, thrives in a target-driven environment, and wants to build a long-term career. Key Responsibilities ✓ Telesales & Lead Generation ✓ High-volume outbound calling to targeted business prospects ✓ Identify key decision-makers ✓ Qualify opportunities ✓ Book quality appointments for the sales team ✓ Follow up warm leads and run campaigns ✓ Build rapport quickly and professionally ✓Help grow the sales pipeline Sales Support ✓Provide day-to-day support to the wider sales team ✓ Assist with follow-ups and diary coordination ✓ Help manage pipeline activity ✓ Support internal communication and sales processes ✓ CRM & Administration ✓ Log all calls, notes, and actions accurately ✓ Maintain prospect and customer records ✓ Manage callbacks and reminders ✓ Produce basic activity reports where required Performance ✓ Work within a KPI-driven environment ✓ Operate in a recorded and monitored call system ✓ Maintain strong call quality ✓ Improve performance through feedback and coaching Ideal Candidate ✓ Minimum 2 years’ telesales / outbound sales / appointment setting experience ✓ Excellent spoken English and communication skills ✓ Strong telephone confidence ✓ Resilient and target-driven mindset ✓ Organised and detail-focused ✓ Good IT skills ✓ B2B sales experience (min 2 years) ✓ CRM experience ✓ Sales support / admin experience ✓ Experience targeting care homes, hospitality, or commercial sectors (ideal) We want someone who is: ✓ Naturally engaging ✓ Positive and proactive ✓ Commercially aware ✓ Reliable and accountable ✓ Resilient under pressure ✓ A team player ✓ Ambitious and eager to progress Working Arrangement ✓ Preferred: Office-based in NW10 ✓ Hybrid: Considered for strong candidates ✓ Remote: Considered for exceptional UK-based candidates only All candidates will receive a dedicated phone extension and access to our monitored call platform.

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