Head of customer service jobs in SouthallCreate job alerts

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates., • Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. Where you’ll work You’ll be part of the Leeds cluster, covering areas like Leeds, Wakefield, Castleford, Pontefract, Dewsbury, Batley, Morley, Pudsey, Otley, Garforth. We organise work locally so you can start and finish at home, focusing your day on getting members back on the road in your local area. What you’ll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here’s what we’re after: You’re more than a mechanic. You’re a problem solver, a people person, and a proud ambassador for the RAC. Whether you’re on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it’s fault diagnostics, the next it’s a flat tyre or battery - no two jobs are the same. You’ll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £41,600 (inclusive of London Weighting Allowance, if applicable) and a realistic OTE of £66,000, with top-performers earning significantly more through bonuses and enhanced overtime rates., • Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. Where you’ll work: You’ll be part of the Bromley cluster, covering areas like Bromley, Orpington, Beckenham, Chislehurst, Sidcup, Eltham, Woolwich, Greenwich, Lewisham, Peckham, Camberwell. We organise work locally so you can start and finish at home, focusing your day on getting members back on the road in your local area. What you’ll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £41,600 (inclusive of LWA) and realistic OTE of £66,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here’s what we’re after: You’re more than a mechanic. You’re a problem solver, a people person, and a proud ambassador for the RAC. Whether you’re on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it’s fault diagnostics, the next it’s a flat tyre or battery - no two jobs are the same. You’ll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £41,600 (inclusive of London Weighting Allowance, if applicable) and a realistic OTE of £66,000, with top-performers earning significantly more through bonuses and enhanced overtime rates., • Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. Opportunities in London and Greater London:, • Barnet, • Bromley, • Enfield, • Mayfair Stratford What you’ll need:, • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £41,600 (inclusive of LWA) and realistic OTE of £66,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here’s what we’re after: You’re more than a mechanic. You’re a problem solver, a people person, and a proud ambassador for the RAC. Whether you’re on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it’s fault diagnostics, the next it’s a flat tyre or battery - no two jobs are the same. You’ll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician with a Level 2 Light Vehicle Maintenance qualification (or equilavent) and at least 2 years' experience, you’ll receive: • A market-competitive base salary of £41,600 (inclusive of London Weighting Allowance, if applicable) and a realistic OTE of £66,000, with top-performers earning significantly more through bonuses and enhanced overtime rates., • Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available. Where you’ll work You’ll be part of the Slough cluster, covering areas like Slough, Windsor, Maidenhead, Marlow, High Wycombe, Beaconsfield, Gerrards Cross. We organise work locally so you can start and finish at home, focusing your day on getting members back on the road in your local area. What you’ll need: • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £41,600 (inclusive of LWA) and realistic OTE of £66,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here’s what we’re after: You’re more than a mechanic. You’re a problem solver, a people person, and a proud ambassador for the RAC. Whether you’re on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it’s fault diagnostics, the next it’s a flat tyre or battery - no two jobs are the same. You’ll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

About The RoleJoin HomeServe as a Water Supply Pipe Engineer and play a vital role in keeping our customers' homes running smoothly.• Location: Harrow• Salary: £37,220 - £41,810 (depending on experience) + £1,500 guaranteed bonus in your first year• Hours: You will average 40 hours per week (including evenings, weekends and bank holidays)What you'll be doingAs a Water Supply Pipe Engineer, you'll work in customer's homes carrying out repairs and maintenance on water supply systems.Your day-to-day will include:• Diagnosing and repairing leaks on water mains• Laying and replacing pipework• Excavation and reinstatement work where required• Managing jobs independently while delivering excellent customer service• Representing HomeServe in customers' homes with professionalism and careThis is a field-based role where no two days are the same, giving you variety and autonomy in your work.What you'll getHomeServe offers a competitive package designed to support you both at work and at home:• Competitive salary + £1,500 guaranteed bonus (year one)• Paid overtime opportunities• Pension scheme with income protection• 33 days holiday (buy/sell options)• Company van & fuel card• All tools, uniform & PPE provided• Access to industry-leading training & ongoing development• Free HomeServe Cover 8 policy• Smart tech salary sacrifice (Ikea/Currys)About YouWhat we're looking for• Experience working on water mains (repairs, installation, leak detection)• Full UK Driving Licence (max 6 penalty points)• Strong customer service skills• Ability to work independently and solve problems on site• A positive, proactive approach to your workTraining & Support:We'll set you up for success from day one with a structured onboarding programme:• Week 1: Classroom-based induction Monday to Friday at our Walsall Head Office• Week 2: On-the-job training alongside an experienced HomeServe WSP Engineer(Where required, we will pay for your accommodation and meal allowance for your induction).Why join HomeServe?At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done.We give you the tools, training, and support to do your job well and take pride in helping customers when they need it most.Ready to build a rewarding career with HomeServe? Apply today and take the next step with us.About UsHomeServe has got over 30 years' experience taking care of the nation's homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics, our home experts are ready to get the job done.TPBN1_UKTJ

About The RoleLooking to build a hands-on career where you can learn, grow, and make a real difference?Join HomeServe as a Water Supply Pipe Support Engineer and take your first step towards becoming a fully qualified engineer. With industry-leading training, structured development, and ongoing support, we'll help you build a rewarding long-term career.• Location:Harrow• Salary: £34,080 + £1,500 guaranteed bonus in your first year• Hours: You will average 40 hours per week (including evenings, weekends, and bank holidays)What you'll be doingAs a Water Supply Pipe Support Engineer, you'll play a key role in delivering an outstanding service to our customers by:• Supporting the repair and maintenance of water supply pipes in customers' homes• Assisting experienced engineers on-site while developing your technical skills• Delivering a high standard of customer service at every interaction• Working safely and efficiently in a variety of outdoor environments• Contributing to a team that takes pride in doing the job right first timeThis is a field-based role where no two days are the same, giving you variety and autonomy in your work.What you'll getHomeServe offers a competitive package designed to support you both at work and at home:• Competitive salary + £1,500 guaranteed bonus (year one)• Paid overtime opportunities• Pension scheme with income protection• 33 days holiday (buy/sell options)• Company van & fuel card• All tools, uniform & PPE provided• Access to industry-leading training & ongoing development• Free HomeServe Cover 8 policy• Smart tech salary sacrifice (Ikea/Currys)About YouWhat we're looking forWe're looking for motivated individuals who are ready to learn and build a career. Ideally, you'll have:• Awareness of safe digging practices• Groundwork experience• A full UK Driving Licence (max 6 penalty points)• Strong customer service skills• Good problem-solving ability• A positive, proactive approach to your workTraining & supportWe'll set you up for success from day one with a structured onboarding programme:• Week 1:: Classroom-based induction Monday to Friday at our Walsall Head Office. (Where required, we'll cover accommodation and meal allowances during your induction).• Week 2: On-the-job learning alongside an experienced HomeServe WSP engineer• Ongoing: Structured development programmes and mentoringOur goal is to support you in progressing into a fully qualified Water Supply Pipe Engineer.Why join HomeServe?At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done.We give you the tools, training, and support to do your job well and take pride in helping customers when they need it most.Ready to build a rewarding career with HomeServe? Apply today and take the next step with us.About UsHomeServe has got over 30 years' experience taking care of the nation's homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics, our home experts are ready to get the job done.TPBN1_UKTJ

This role is ideal for someone looking to develop the early stages of their HR career within a fast paced and growing company, with a high level of autonomy and exposure across all areas of HR administration and employee support. Supporting teams across our international offices, you will play a key role in delivering a reliable, professional, and comprehensive HR support service, acting as the first point of contact for HR queries globally. You will work closely with all members of the HR team, reporting directly to the Vice President People Operations, in a busy and varied role that offers a fantastic opportunity to expand your HR knowledge on a global scale. Based 5 days a week in our stunning Chiswick Head Office, you will take ownership of creating, maintaining and updating HR documentation, systems and processes, while contributing to an exceptional employee experience across the business. You will have outstanding attention to detail, excellent organisational skills and the ability to confidently manage a high volume of data with accuracy and discretion. To succeed in this role, you will be proactive, approachable and able to work both independently and collaboratively within a supportive HR team environment. You will also bring a friendly, service focused and people centred approach, always ensuring a positive experience for our people. Employee lifecycle administration • Prepare new starter contracts and onboarding documentation, working closely with the recruitment team to ensure a smooth and effective onboarding experience, • Conduct full background screening checks for new starters and provide references for former employees, • Execute the onboarding and offboarding processes, • Maintain accurate employee records and issue documents including contracts, contract variations, any employment related letters, and compliant right to work evidence in line with payroll deadlines and statutory obligations, • Internally communicate employee changes to relevant departments – starters/leaver/periods of leave, • Process global enrolments and removals from company healthcare programmes Performance management • Oversee the probation and probation confirmation processes, sending diary reminders to people managers, • Support with the administration of the company’s annual appraisal programme HR general and leave administration • Review and quality check time tracking records for payroll, • Create, maintain, and update all HR related documentation, data and HR systems, • Manage the company holiday system, maintain employee user profiles, and provide guidance to managers on holiday entitlement and usage, • Work with regional managers to confirm local public holiday allocations on an annual basis, • Administration and monitoring of sickness and absence data including return to work processes, reporting any concerns or absence triggers to the HR Executive, • Produce HR metrics (headcount, people stats, turnover), • Updating the global organisational chart with employee changes Training administration • Cross reference and identify suitable dates considering public holidays and approved leaves, • Collaborate with the HR team, line managers, and an external training provider to enrol employees on to courses, recording attendance, updating company training matrix, • Sending diary appointment to attendees Generalist HR support • Act as the first point of contact for HR queries across all global offices, • Maintain and update accurate employee records, • Actively lead the engagement and charity activities working with placement students, • Assist with HR compliance audits and wider HR projects as required, • Provide adhoc administrative and employee engagement support, • Be an ambassador of the company, always upholding and demonstrating the company values Requirements: Experience: • Previous experience working within a HR role is essential, or CIPD Level 3 qualified/studying towards CIPD Level 3, • Previous experience working within an office environment, • Experience in delivering exceptional customer service either to internal or external stakeholders, • Demonstrable understanding of the fundamentals of UK employment law and its practical application within a HR environment Skills: • Excellent verbal and written communication skills, • Enthusiastic with a positive attitude, works well with others, supportive, and motivates others, • Ability to prioritise workload effectively and manage multiple tasks independently, • Excellent working knowledge of Microsoft Office, • Be comfortable in a fast paced and evolving company, • High level of autonomy, initiative and accountability, • Exceptional attention to detail and accuracy, • Ability to maintain confidentiality and demonstrate integrity at all times

About The RoleJoin HomeServe as a Plumbing Engineer and play a vital role in keeping our customers' homes running smoothly.• Location: South West London• Salary: £40,720 - £44,120 (depending on experience) + £3,000 guaranteed bonus in your first year• Hours: You will average 40 hours per week (including evenings, weekends and bank holidays)What you'll be doingAs a Plumbing Engineer, you'll work in customer's homes carrying out repairs and maintenance across a range of plumbing systems.Your day-to-day will include:• Diagnosing and fixing plumbing issues such as leaks, faults and damaged pipework• Completing 1st and 2nd fix plumbing work in domestic properties• Repairing and maintaining household plumbing systems• Managing jobs independently while delivering excellent customer service• Representing HomeServe in customers' homes with professionalism and careThis is a field-based role where no two days are the same, giving you variety and autonomy in your work.What you'll getHomeServe offers a competitive package designed to support you both at work and at home:• Competitive salary + £3,000 guaranteed bonus (year one)• Paid overtime opportunities• Pension scheme with income protection• 33 days holiday (buy/sell options)• Company van & fuel card• All tools, uniform & PPE provided• Access to industry-leading training & ongoing development• Free HomeServe Cover 8 policy• Smart tech salary sacrifice (Ikea/Currys)About YouWhat we're looking for• Level 2 qualification in Plumbing• Experience in 1st and 2nd fix plumbing• Experience working in domestic properties• Full UK driving licence (max 6 penalty points)• Strong customer service skills• Ability to work independently and solve problems on site• A positive, proactive approach to your workTraining and supportWe'll give you everything you need to succeed from day one:• Week 1: Classroom-based induction Monday to Friday at our Walsall Head Office• Week 2: On-the-job training alongside an experienced HomeServe Plumbing Engineer(Where required, we will pay for your accommodation and meal allowance for your induction).Why join HomeServe?At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done.We give you the tools, training, and support to do your job well and take pride in helping customers when they need it most.Ready to build a rewarding career with HomeServe? Apply today and take the next step with us.About UsHomeServe has got over 30 years' experience taking care of the nation's homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics, our home experts are ready to get the job done.TPBN1_UKTJ

EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service.We work nationally across the UK and we pride ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times.We are now recruiting a Water Hygiene Technician to join our Passive Fire & Water Hygiene team, to work nationally throughout the UK.Reporting daily to your Field Manager, the successful candidate will visit clients sites and be the face of the company, seeking to enhance relationships with existing clients. You will be carrying out key duties to ensure their systems are kept compliant. You will be working alongside likeminded and supportive colleagues to provide a great customer service.The position will involve, but will not be limited to, the following:- Water sampling.- Temperature monitoring.- Descaling of shower head and hoses.- TMV servicing.- Tank cleans and inspections.- Endoscopic inspection of calorifiers.- Mains injection pipework chlorination works.- Closed system analysis.- Cooling tower analysis.- Water hygiene / treatment account managing experience.Required skills:Demonstrate behaviours in line with our company values.Taking pride in the work and service you deliver.Good level of computer skills.Positive attitude and work ethic.Previous experience is essential.Full, clean UK driving license.Working hours are 08:30 to 17:00 with a 30 minute lunch break. Salary will be discussed at interview stage. Successful candidates will be asked to undergo BS7858 Employment Screening and Enhanced DBS check.TPBN1_UKTJ

Hotel Duty Manager The shifts are 630am - 330pm and 3pm to 11pm / 5 out of 7 days including evenings and weekends Based in Uxbridge £18.57 per hour 6 - 12 months Main accountabilities: Leading by example to develop and motivate the team. Operate the Opera Hotel Property Management System to effectively manage all guest reservations. Support completion of month end financial submission. Recruiting, training and actively managing in house staff to ensure a satisfactory performance is achieved on time. Ensuring that staff whilst on duty, are working to the standards expected by management and that accurate records on time sheets are recorded for payment purposes. Must be able to arrange cover or step in should there be a staff shortage on shift Observe and monitor workers' performance to make sure that company rules and procedures are being followed. Confer and co-operate with other department managers to co-ordinate hotel activities Answer questions about hotel policies and services, and resolve customers complaints. Purchase supplies or services from outside vendors Inspect hotel for cleanliness and appearance. Co-ordinate front-office duties and resolve problems. Greet and register guests. Collect payment and cash up and record money earned and spent. Assign duties to workers and schedule shifts to suit the needs of the business Analyse financial information, create reports to meet the requirements of the business as requested. Coach colleagues on how to do undertake the duties of their role and motivate them to finish projects, and meet deadlines. Additional Duties & Responsibilities Ensuring that customers receive the correct standard of service delivery to the specified standard on time and in a pleasant and polite manner Be able to advise dissatisfied customers on Customer Complaints procedure and try to rectify problems Be visible and available to guests in the restaurant, lounge and bar areas during peak service times. Whilst on duty, ensure that all standard checklists are implemented, used as prescribed and guidance is followed across all areas. To ensure the cleanliness and checking of public areas and back of house and hotel surrounds are carried out efficiently and that it is clean according to the hotel operating standards Ensuring that expenditure is kept within budget by careful monitoring and seeking approval for additional expenditure prior to ordering. Ensuring that the University and hotel's financial procedures are followed. Ensuring that staff provide you with correct and accurate information to enable payments to be processed. Aim to achieve maximum occupancy levels in order to maximise income potential and to record the appropriate statistics accurately. Ensuring that procedures are in place and followed for banking and keeping all takings and monies securely. Presents a weekly business update to the Head of Hotel and attend a formal monthly financial review.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Customer Service & Logistics Co-ordinator (UK Market) Chiswick (Hybrid) Things move quickly here and that’s exactly how you like to work! Orders coming in, deliveries to track, queries to resolve and customers relying on you to keep everything running smoothly. If you enjoy variety, solving problems on the go and being at the centre of the action, this is a role where you’ll thrive. The role You’ll be at the centre of the UK supply chain experience, keeping customers informed, systems accurate and service performance moving in the right direction. This is a customer service-first role with strong logistics exposure. You’ll be hands-on with: • Processing UK sales and sample orders, rebooking’s, and delivery queries, • Managing stock shortages: applying reason codes, digging into root cause and communicating clearly with customers, • Keeping on top of claims and returns: trackers, pending reports, stock loss reporting with key partners, • Weekly service performance reporting (month-to-date/year-to-date) used for KPI packs and leadership visibility, • Liaising with our 3PL partner and internal teams to resolve delivery issues quickly, • End-of-month checks to ensure data is accurate and reporting is rock solid You’ll work closely across the business, with Sales, Planning, Sites, IT, Finance, Quality, Marketing and our 3PL partners, helping to spot service issues early and keep communication crisp. Who you’ll be We’re looking for someone who is: • Proactive: you don’t wait to be asked, you spot it and sort it, • Inquisitive: you want to know why a shortage happened, not just that it did, • Detail-driven: you care about clean trackers, accurate codes, and reliable reporting, • Confident: especially when you need to challenge, escalate, or push for answers, • A team player: willing to chip in, cover colleagues, and keep things moving If you’ve worked in customer service, supply chain, logistics, or FMCG, you’ll feel at home, but we’re also open to transferable experience from other fast-paced environments if you’ve dealt with stock, customers, and deadlines. What you’ll bring • 1–2 years’ experience in customer service / supply chain (ideally FMCG, but not essential), • Strong communication, written and verbal, with confidence to challenge appropriately, • Comfortable with Excel (you don’t need to be a wizard, but pivots / v-lookups are a bonus), • A calm head, organised approach, and the ability to prioritise in a busy inbox world Why join us? Because you’ll learn how supply chain really works and you’ll do it in a supportive team where people genuinely help each other. You’ll gain exposure across customer service, logistics, planning, performance reporting, and continuous improvement, with clear routes to develop into areas like customer service supervision, inventory/stock roles, inventory control, or planning.

E-Commerce Manager Location: West London Salary: Up to £65,000 DOE + Bonus + Benefits Working Pattern: Hybrid (4 days office / 1 day home working) We are working with a successful and growing furniture manufacturing and retail business that has established a strong presence across both direct-to-consumer and retail channels throughout the UK. With ambitious growth plans and significant investment in its digital offering, our client is looking to appoint an experienced E-Commerce Manager to drive online sales performance and support the next stage of business growth. This is an exciting opportunity for a commercially minded e-commerce professional to take ownership of digital trading activity, optimise customer journeys, and identify new opportunities to increase revenue and profitability. The Role Reporting to the Head of E-Commerce, you will play a key role in shaping and executing the company's online sales strategy. You'll work closely with internal stakeholders, external agencies, and third-party partners to deliver exceptional customer experiences and strong commercial results. Key responsibilities include: Developing and delivering annual e-commerce and promotional strategies to drive online growth Identifying and executing new opportunities across digital channels, marketplaces, and online partnerships Managing website performance and implementing initiatives to improve conversion rates and average order value Working closely with marketing teams and external agencies to maximise digital marketing effectiveness and return on investment Overseeing online merchandising, product content, pricing, and customer-facing website content Monitoring performance through analytics platforms and providing actionable insights to key stakeholders Managing third-party suppliers and logistics partners to ensure a seamless customer experience Supporting customer retention initiatives through email marketing and digital engagement activity Collaborating with operations, customer service, and commercial teams to continuously improve processes and customer satisfaction Keeping up to date with market trends, competitor activity, and emerging e-commerce opportunities About You We're looking for a proactive and results-driven e-commerce professional who combines strong commercial awareness with a hands-on approach. You will ideally have: Proven experience in an E-Commerce Manager or similar digital trading role A strong track record of delivering online revenue growth and e-commerce strategy Experience managing and optimising e-commerce websites Strong knowledge of performance marketing channels and delivering measurable ROI Excellent analytical skills and experience using digital reporting and analytics tools Strong stakeholder management and communication skills The ability to work independently, prioritise effectively, and drive projects forward Experience with online marketplaces and third-party sales platforms would be advantageous What's On Offer Salary up to £65,000 DOE Performance-related bonus Hybrid working (1 day per week from home) 25 days holiday plus bank holidays Private medical insurance Pension scheme Life assurance Ongoing training and career development opportunities Employee events and team activities The opportunity to join a growing business with ambitious plans and genuine scope to make an impact If you're an ambitious e-commerce professional looking to take the next step in your career with a well-established and expanding retail business, we'd love to hear from you

VACANCY ALERT Head of Fleet - North Yorkshire An excellent opportunity has arisen for an experienced Head of Fleet to join a successful automotive business and take full responsibility for the leadership, performance and operational management of its Fleet Department. The successful candidate will lead a team, including a National Account Manager, Sales Support and Office Administration staff. This role requires a highly organised, process-driven individual with a strong background in fleet operations and fleet sales. You will be responsible for driving new business growth, ensuring operational excellence throughout the customer journey, and maintaining the highest standards of service delivery from order placement through to vehicle handover and aftersales support. Key Responsibilities Lead, motivate and develop the Fleet team to achieve departmental objectives and sales targets. Drive the sales team to secure new business opportunities and maximise fleet sales performance. Take ownership of all fleet processes, ensuring compliance, efficiency and consistency across the department. Oversee vehicle ordering, supplier management and customer communications throughout the sales cycle. Ensure robust training and development plans are in place, creating a flexible team capable of providing co...

The Mission Club JURA is Zaizis dedicated club for Defence. We are looking for a heavyweight Head of Engineering to lead our technical mission. You will lead the technical mission, ensuring our solutions are architected with the holistic rigour of systems engineering while providing high-level technical oversight for modern, cloud-native software delivery. Reporting to the Club Exec, you will be the technical linchpin of Club JURA, translating high-level mission objectives into rigorous engineering roadmaps, while providing the data-backed assurance and performance reporting necessary to de-risk our most complex sovereign programmes. Requirements Key Responsibilities System Design Authority (SDA): Act as the ultimate technical authority for Club JURA. You will own the architectural integrity of the "System of Systems," providing overwatching of design, integration, and test (I&T) technical oversight across both hardware-software interfaces and pure software platforms. Standards & Compliance: Own the application of established standards from ISO 15288 to Def-Stan 00-55 / IEC 61508. You will provide the engineering oversight and process rigour required to enhance quality in high-security and safety-critical domains. Software Oversight: While focussed on the system, you will provide technical oversight for software engineering teams. Youll ensure that modern software practices (Agile, DevSecOps, CI/CD) are harmonised with the overall system V-lifecycle and safety requirements. Performance & Board Reporting: Establish and track KPIs for engineering performance. You will provide the Club Exec and Zaizi Board with transparent, data-driven reporting on technical risk, system maturity, and delivery health. Team Shaping & Governance: Recruit, mentor, and lead elite engineering teams. You will mentor engineers in "systems thinking" to help them influence and shape complex customer problems. You will instill the V-Model lifecycle across the club while maintaining the agility of DevSecOps and cloud-native delivery. Bid & Solution Strategy: Lead the technical strategy for major defence tenders. You will translate complex MoD requirements into robust, high-confidence estimates and architectural blueprints that navigate the nuances of commercial frameworks (e.g., DSP). You will use your experience across multiple defence domains to ensure our bids are technically sound, commercially viable, and compliant with relevant standards. Intelligent Problem Solving: Where applicable, identify and architect AI-driven solutions for complex defence challenges. You will ensure that AI and Machine Learning are integrated into systems engineering to solve specific mission problemssuch as predictive maintenance or autonomous ISTARensuring they are fit for purpose and operationally sound. Internal Collaboration: Work with our in-house AI team and provide practical, frontline-focused input to help shape internal IRAD, ensuring our research has real-world utility in contested environments. Requirements; Security: Active UK Security Clearance (SC and above) is mandatory. Systems Mastery: Deep expertise in the V-Model and systems-of-systems thinking. You are well-versed in the application of ISO 15288, IEC 61508, and are familiar with AI risk frameworks like ISO/IEC 23894 where applicable. Technical Breadth: A strong systems engineering core with significant hands-on experience in IT, Data, and Cloud (AWS/Azure). You understand the "Silicon" as well as the "System." Commercial Intelligence: Significant experience across multiple defence domains with a thorough understanding of relevant commercial frameworks, DEFCONs, and MoD technical standards. C-Suite Gravitas: The ability to navigate between technical specialists and senior stakeholders, translating complex technical and safety risks into clear strategic and commercial choices. Benefits If you dont meet all the requirements? Studies show that women and black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if youre excited about this role but your experience doesnt align perfectly with the job description, wed love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi. We actively welcome applications from people of colour, the LGBTQ+ community, individuals with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds. If you need any accommodations to support your specific situation, please feel free to let us know. For candidates who are neurodiverse or have disabilities, we are happy to make any adjustments needed throughout the interview processjust ask! Salaries - £90,000 - £115,000 SC Clearance: Zaizi works with UK Central Government departments on a range of projects. To be able to work on our customer projects, employees must be Security Cleared to a standard acceptable to our Government customers. Due to this restriction we can currently only recruit candidates who have the right to work in the UK without sponsorship and who have lived in the UK for the last 5+ years continuously. Benefits Compensation Competitive Pay: Salaries reviewed annually to ensure they reflect your performance and market value. Loyalty Pension: We invest in your future. Starting at a 5% employer contribution, we increase this by 0.5% every year after your third anniversary, up to a maximum of 8% . Protection: Comprehensive Group Life Assurance for peace of mind. Purpose & Culture Real Impact: Work on mission-critical projects that secure and improve the UK's digital infrastructure. Autonomy: A culture that empowers you to make decisions, prototype rapidly, and iterate towards success. Service & Community: We support those who serve. 10 paid days for Reservist Military Service. Work / Life Balance Time Off: 25 days annual leave + Bank Holidays, with the flexibility to Buy/Sell additional days to suit your lifestyle. Giving back: 2 paid volunteering days per year. Development & Growth Master Your Craft: Fully funded professional certifications (AWS, GCP, Agile, etc.) supported by 5 days paid study leave . Expand Your Horizons: An additional £500 annual "Personal Choice" fund to learn whatever inspires youwork-related or not. Support: Access to 1-2-1 professional coaching and team training to accelerate your career. Health & Balance Premium Health: Vitality Private Medical Insurance (includes Apple Watch, gym discounts, and rewards). Flexibility: Genuine hybrid working with a WFH equipment allowance to perfect your home setup. Wellbeing: Cycle to Work scheme and a commitment to sustainable, healthy working practices. TPBN1_UKTJ

This is you: a self-starter, with great communication & sales skills, a persuasive ‘people-person’ who enjoys dealing with all sorts of customers, looking to stretch your business development potential to the next level. You’re excited by the uncapped earning potential for self-employment where you get all your appointments and pre-qualified leads supplied by head office, and all the training you need to make your business a success straight out of the blocks. And this is us! Anglian Home Improvements, the UK’s leading home improvement business, proud of our craftsmanship and service, which has kept customers coming back time and time again for 60 years. All our products are made in Britain to the highest industry standards. But the quality products and excellent customer service are only made possible by having great people representing us – and we want to grow our team of outstanding sales and business development representatives. What you’ll be doing You’ll be quickly trainedup to know the products inside out; you’ll be proud of them, and confident in selling them to customers using your existing and growing sales abilities. Your role will involve: Following up on warm sales leads, visiting customers in their own homes or utilising our new remote selling framework Giving persuasive business development pitches to convert quotes to sales Educating customers about the products and services offered, thinking on your feet and cross-selling other products where appropriate Working with customers to meet their unique requirements and get the job right first time, every time. What we’re looking for You’ll need to be self-motivated and confident communicating with a variety of customers at a senior level. You’ll be: Proactive and results-driven Flexible towards varied workloads and working hours Able to provide a consistently high level of customer service Ideally experienced within Home Improvements (or similar!) A driver with a full UK driving licence and your own car What we can offer you This is truly a career where your hard work pays off – the more you put in, the more you get out! With OTE of £75k-100k (with uncapped earning potential), you’ll also enjoy amazing bonuses - holidays, weekends away, tickets to sports events, and a full support package. You’ll receive industry-leading training within your role along with a tour of our factory to help you reach your full sales and business development potential enabling you to take home market leading commission! If you want a rewarding self-employed career where you answer to yourself, manage your own time, and earn an enviable amount of money along the way, apply today, or request a call back. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service. We work nationally across the UK and we pride ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times. We are now recruiting a Water Hygiene Technician to join our Passive Fire & Water Hygiene team, to work nationally throughout the UK. Reporting daily to your Field Manager, the successful candidate will visit clients sites and be the face of the company, seeking to enhance relationships with existing clients. You will be carrying out key duties to ensure their systems are kept compliant. You will be working alongside likeminded and supportive colleagues to provide a great customer service. The position will involve, but will not be limited to, the following: Water sampling. Temperature monitoring. Descaling of shower head and hoses. TMV servicing. Tank cleans and inspections. Endoscopic inspection of calorifiers. Mains injection pipework chlorination works. Closed system analysis. Cooling tower analysis. Water hygiene / treatment account managing experience. Required skills: Demonstrate behaviours in line with our company values. Taking pride in the work and service you deliver. Good level of computer skills. Positive attitude and work ethic. Previous experience is essential. Full, clean UK driving license. Working hours are 08:30 to 17:00 with a 30 minute lunch break. Salary will be discussed at interview stage. Successful candidates will be asked to undergo BS7858 Employment Screening and Enhanced DBS check. TPBN1_UKTJ

Luxury Online Customer Service Advisor Hourly Rate: £15ph Location: Ladbroke Grove, West London (4 days a week in the head office, Friday WFH) Assignment Length: 4-6 weeks Hours: 9am-5:30pm We are seeking a polished and service-driven Luxury Customer Service Advisor to join a prestigious womenswear brand on an initial 4-6 week temporary assignment. This role is essential in delivering an exceptional and personalised client experience. Ensuring every customer interaction reflects the brand's refined aesthetic and commitment to excellence. Key Responsibilities Deliver personalised customer experience via email phone and live chat Manage high volumes of enquiries across multiple inboxes (Outlook, Gorgias), ensuring timely and consistent responses Act as a brand ambassador with a deep understanding of luxury service standards Handle customer queries relating to orders, deliveries, returns and aftercare with accuracy and attention to detail Process refunds across Shopify and other relevant platforms, ensuring all transactions are handled correctly Update and maintain customer profiles in Shopify Support VIP clients with discretion, professionalism and a high level of care Work collaboratively with internal teams to ensure a seamless customer journeyExperience Experience in online luxury customer service or client services within fashion or retail Strong experience managing multiple inboxes, particularly using Outlook and Gorgias Experience using Shopify Excellent written and verbal communication skills Strong organisational skills and the ability to manage a high volume of enquiries High attention to detail and accuracyOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

An exciting opportunity for a Telecare Installation Professional (full training will be provided) to work remotely covering the HILLINGDON area. Initially a fixed-term 6 month contract with high chance to extend to Permanent after. Candidates ideally would be located in central Hampshire, close to Basingstoke, Winchester or Eastleigh. • £30,000 starting salary, • 6 months FTC initially very high chance a Permanent position after, • Company vehicle provided, • Full training, remote field-based work, • Applicants must be located near or in HILLINGDON and able to Drive., • Monday to Friday working hours, 8:30am - 5:30pm, • Opportunity to gain experience and progress within the telecare and assistive technology sector Reporting into the Head office located in Kent this role involves installing, setting up, and testing telecare equipment in domestic properties, helping service users remain safe and supported in their own homes. You will travel daily to pre-arranged customer locations across HILLINGDON and surrounding areas using a company provided vehicle, ensuring all installations are completed safely, efficiently, and to a high standard. Responsibilities and required skills To succeed in this role, the ideal candidate will demonstrate a practical, customer-focused approach alongside a basic level of technical confidence. • Installation & setup: Installing and testing basic telecare equipment in domestic settings, • Customer interaction: Providing clear and friendly explanations to service users on how to use the equipment, • Technical confidence: Reasonably tech-savvy, with the ability to follow installation instructions and use basic systems, • Travel: Confident with driving and daily travel between appointments across the HILLINGDON area, • Independence: Able to work independently and manage a daily schedule, • Professionalism: Reliable, well-presented, and respectful when working in customers' homes, • Driving licence: A full driving licence is essential Additional requirements • Must have a driving licence, • DBS check - must be willing to undergo one -paid for by company. TJEXE

Astute's Renewables Team is partnering exclusively with Sunne Energy, a fast-growing, high-quality renewable energy provider with a commitment to long-term client care and technical excellence, to recruit a Head of O&M who will manage their existing portfolio and drive growth across Solar O&M, EV and Energy Management services. This is a high-impact position offering a competitive salary, hybrid working, annual bonus and long-term progression in one of the UK's most exciting clean energy scale-ups. If you're a senior solar specialist looking to join an organisation that puts integrity, quality and people at the heart of everything it does, submit your CV to apply today. Responsibilities and duties of the Head of O&M role Reporting to the Founders you will: Manage 100+ operational sites and oversee all operational activity. Lead delivery of Sunne's O&M solar portfolio, including EV charging installations and energy management services. Operational planning: annual site inspections, site cleaning, site monitoring, and reactive maintenance. Coordinate subcontractors nationally, manage stakeholder queries, and ensure safe, high-quality, on-time delivery. Manage client communication, service updates, performance reporting, and issue resolution. Prepare and issue O&M proposals, scopes, and quotations. Maintain accurate documentation, including service logs, warranties, and reports. Support the wider team with technical queries and operational planning. Identify opportunities for upgrades, performance improvements, and new service agreements. Take ownership of daily operations, improve processes, drive efficiency, and support business scalability. Professional qualifications We are looking for someone with the following: Experience in commercial Solar PV or related energy systems Knowledge of O&M, performance monitoring and fault resolution Strong organisational, scheduling and coordination skills Proven experience engaging confidently with clients and contractors Commercial understanding (pricing, quoting, margins & BD support) Electrical/technical background (hands-on or supervisory) Experience with Solis, SolarEdge or Fronius monitoring platforms Familiarity with workflow management systems (e.g., Asana) Personal skills The Head of O&M role would suit someone who is: Proactive and able to take ownership without waiting for instruction Confident, client-focused and excellent at building relationships Highly organised with the ability to manage multiple sites and priorities Detail-driven, quality-focused and committed to long-term customer care Comfortable working within a dynamic, fast-growth environment Capable of taking full ownership O&M solar portfolio. Salary and benefits of the Head of O&M role Competitive basic salary Annual bonus Flexible hybrid working options Ownership of a rapidly growing O&M, EV and energy management portfolio Direct access to the founding team and real influence on strategy Long-term progression in one of the first 5-10 hires of a scaling energy business #LI-KM1 INDREN #PP Astute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful

Luxury Online Customer Service Advisor Hourly Rate: £15ph Location: Ladbroke Grove, West London (4 days a week in the head office, Friday WFH) We are seeking a polished and service-driven Luxury Customer Service Advisor to join a prestigious womenswear brand on an initial 4-6 week temporary assignment. This role is essential in delivering an exceptional and personalised client experience. Ensuring every customer interaction reflects the brand's refined aesthetic and commitment to excellence. Key Responsibilities Deliver personalised customer experience via email phone and live chat Manage high volumes of enquiries across multiple inboxes (Outlook, Gorgias), ensuring timely and consistent responses Act as a brand ambassador with a deep understanding of luxury service standards Handle customer queries relating to orders, deliveries, returns and aftercare with accuracy and attention to detail Process refunds across Shopify and other relevant platforms, ensuring all transactions are handled correctly Update and maintain customer profiles in Shopify Support VIP clients with discretion, professionalism and a high level of care Work collaboratively with internal teams to ensure a seamless customer journeyExperience Experience in online luxury customer service or client services within fashion or retail Strong experience managing multiple inboxes, particularly using Outlook and Gorgias Experience using Shopify Excellent written and verbal communication skills Strong organisational skills and the ability to manage a high volume of enquiries High attention to detail and accuracyOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Head of Planning - FMCG • Location: London, • Sector: Food Manufacturing, • Salary: Competitive + Benefits Alexander Steele Recruitment is partnering with a leading food manufacturer in London to recruit a Head of Planning. This is a critical leadership role within a business operating in a high-volume, extremely fast-paced manufacturing environment. We are looking for a hands-on planning professional who can lead from the front, make decisions at pace, and drive performance across the entire planning function. Reporting into senior leadership, you will have responsibility for Production Planning, Demand Planning, and Supply Planning, ensuring the business can meet customer demand while maximising service levels, production efficiency, and inventory performance. You will also lead and develop a large planning team, creating a culture of accountability, continuous improvement, and operational excellence. Key Responsibilities • Lead the end-to-end planning function across Production, Demand, and Supply Planning., • Manage and develop a large planning team, ensuring high performance and engagement., • Own the S&OP process and drive alignment between Commercial, Operations, Procurement, and Supply Chain., • Ensure production plans are optimised to meet customer demand while maximising factory efficiency., • Drive improvements in forecast accuracy, stock management, and service levels., • Identify and implement planning process improvements to support business growth., • Provide planning insights, reporting, and recommendations to senior stakeholders. About You • Proven leadership experience within food manufacturing, FMCG, or a similar fast-moving manufacturing environment., • Strong background across Production Planning, Demand Planning, and Supply Planning., • Experience managing and developing large teams., • A hands-on leader who enjoys being visible within the operation and working closely with key stakeholders., • Able to thrive under pressure and make decisions in a fast-paced, ever-changing environment., • Excellent communication, organisational, and problem-solving skills. Additional Information • This is an on-site role, 5 days per week in London., • Unfortunately, sponsorship is not available for this position, and candidates must have the right to work in the UK. If you are an experienced planning leader looking for a challenging and rewarding opportunity within a growing food manufacturing business, we'd love to hear from you. For a confidential discussion, please contact Alexander Steele Recruitment

IT Technician Annual Salary: £35,000- £45,000 Location: West London Job Type: Full-timeWe are seeking an IT Support Technician who thrives in a hardware-focused support role within fast-paced environments. This role involves hands-on troubleshooting and day-to-day operational support across various devices, networks, and Microsoft 365, ensuring smooth IT operations for both head office staff and the dealer network. Experience in large enterprises or multi-site businesses is highly beneficial. Day-to-day of the role: Hardware & Desktop Support (Primary Focus): Provide 1st / 2nd line IT support for HQ and dealer network users. Support and maintain desktops, laptops (Lenovo/Dell/HP), printers, scanners, meeting-room equipment, and other peripherals. Diagnose, repair, and replace hardware components; perform regular preventive maintenance. Manage IT asset inventory, including procurement, deployment, and lifecycle trackin Software & Systems Support: Install, configure, and maintain Windows 7/10/11 and Microsoft 365 applications. Support M365 user account creation, permissions, licensing, and configuration. Assist with onboarding/offboarding processes (accounts, devices, access). Provide user training and promote best practices across the organisation and retail network. Network & Infrastructure: Support basic network troubleshooting (LAN, Wi-Fi, switches, routers, cabling). Liaise with external vendors for network or infrastructure escalations. Provide IT support to our dealer network, including retail systems, remote access, and OEM applications. Assist with the rollout of dealer-facing systems or digital retail tools (e.g., DMS, CRM, diagnostics platforms). Security & Compliance: Follow IT security guidelines and help enforce compliance aligned with GDPR, ICMS, and internal policies. Maintain documentation, SOPs, and user guides; contribute to knowledge base development. Support periodic audits, security checks, and system access reviews.Required Skills & Qualifications: 1-3 years of experience in an IT Support / Desktop Support role (enterprise or multi-site preferred). Strong hands-on experience with PC and laptop hardware maintenance and troubleshooting. Good understanding of Windows OS (Win7/10/11) and Microsoft 365 environment. Basic networking knowledge (LAN/Wi-Fi, switches, routers). Awareness of GDPR and experience working under information security policies. Excellent communication skills with the ability to support users of varying technical levels. Strong problem-solving skills, organised and capable of managing multiple issues simultaneously. Customer-focused mindset with a proactive, service-oriented approach.If you are interested in this position please apply online or for more information please contact me on

Location: Based in the North of England , this is a field-based role offering the opportunity to work across a varied customer base throughout the region. Regular travel is an essential part of the position. The post code for the role is our Head Office, which is based in Southall, London. Purpose of a Sales Manager: As a people manager within DDF, it is your role to establish and maintain the performance of your team utilising management skills to deliver the required business results. You will be expected to display certain key behaviours such as being an effective role model who has high performance expectations of yourself and your team along with the ability to offer individual support and coaching. The purpose of the Sales Manager role is to support, direct and coach team members to deliver their KPIs through developing their skills and competencies. You will ensure that the team, have all the tools and information required to achieve their targets. Reporting & Key Contacts of a Sales Manager: Managing a team of Sales Development Representatives (SDR), the team size will vary by geography (broadly split between North & South) with a maximum of 12 direct reports. Reporting to the Sales Operations Director, this role will need to work closely with Channel Managers, Channel Executives, Customer Engagement, Marketing & Hardware to ensure consistent and seamless service delivery to maximise all opportunities. Other Key Contacts: Sales Data Admin, HR, Business Insights, AR, Technical, Product Team, Operations & Supply Chain. Duties & Responsibilities of a Sales Manager: Lead, engage & motivate field sales team members to ensure KPIs are met. Support & manage the field sales team to win new business and to maintain their territory ledger & develop year on year growth. Working with the Sales Operations Director, develop an annual plan for the field sales team to deliver their KPIs. Work within the Channel Teams to deliver account plans at a sold to level on accounts which receive field coverage. Deliver in person coaching through field accompaniments & audits to develop the teams skills and knowledge. Minimum 3 coaching accompaniments per week. Minimum 1 field audit per period. Ensure that all Team members have the required skill & product knowledge levels to deliver against KPIs. Organise further training where required to support skill & product knowledge development. Working with the Field Sales Controller, ensure all team members have objectives, appraisal & development plans in place. Complete a full induction for all SDR new starters. Run a team meeting every Quarter, ensure that all objectives for the forward Quarter are briefed & the Team have a clear KPI action plan. Support with weekly Teams catch ups as required. Promptly respond to all customer enquiries to make sure all issues are addressed & resolved as quickly as possible. Ensure team have plans in place for maintaining ledger. Ensure all team members have appropriate presentation materials & presenters to be used in every call. Support team members on the creation & implementation of effective journey planners. Lead field sales team on group prospecting days for agreed DDF focus areas. Support individuals on developing their prospecting skills. Conduct reviews of team member performances Actuals v. Targets Identify & manage poor performers through development plans & personal improvement plans. Manage absence through RTW interviews. Carry out investigations where appropriate. Ensure half year, full year reviews as well as individual development plans are completed within published deadlines. Apply all HR policies and processes as required and appropriate. Skills & Experience of a Sales Manager: Knowledge and experience of foodservice & retail Minimum of 3 years people management experience Field Sales & Account Management experience Experience of managing, training & coaching field-based teams Strong organisational, planning & time management skills Strong negotiation skills with ability to influence at all levels Confident communication skills; verbal, written & numerical Demonstrable drive, enthusiasm & commitment Benefits of a Sales Manager: Competitive Company Pension Scheme Company Life Assurance for added peace of mind Company Car or Car Allowance Free On-Site Parking Employee Referral Scheme Long Service Recognition & Awards Generous 50% Staff Discount on Company Products Eyecare Voucher Scheme Employee Assistance Programme (EAP) including: 24/7 confidential support line Access to our Wellbeing App, offering health and wellbeing resources, exclusive discounts, and employee perks DDF Values & Behaviours: Level 2 Entrepreneurial Spirit Evolve Building Bonds Beam with Pride and Love What You Do Innovative Excellence Aim High Commit to Action & Ownership TPBN1_UKTJ