Head of customer service jobs in HatfieldCreate job alerts

Job Title: Nursery Manager Location: London Colney, St Albans, United Kingdom, Hertfordshire, AL2 1BGContract Type: Full-timeContract Length: Permanent Hours: 40 hours per week Salary: £33,000 - £35,000 per annum (plus quarterly and annual bonuses)Benefits: Birthday Off, 6 Fully Paid Sick Days, Cashback Healthcare Plan, Retail Discounts, Recognition & Reward Scheme, 50% Childcare Discount, 24/7 Virtual GP Access, 24/7 Counselling Support, Discounted Gym Membership, Personal Financial Advisor Access, Pension Discovery, Learning Platform Access Join the Kindred Family – Lead, Inspire, and Make a Difference Are you an experienced early years professional with a passion for leadership and delivering outstanding childcare? At Kindred, our Nursery Managers are at the heart of our nurseries, creating supportive and inspiring environments for children and staff alike. We offer a competitive salary, career progression opportunities, quarterly and annual bonuses, and the chance to develop within a company that truly values its leaders. You’ll manage and improve your nursery, lead a talented team, and play a key role in shaping children’s early education while helping your team thrive. If you’re ambitious, driven, and passionate about early years education, we’d love to meet you. About Kindred Kindred is a family of inspiring nurseries and preschools with a distinct home-from-home environment. By creating days filled with unique moments and opportunities, we enrich children’s development during their early years. Our mission is creating inspiring worlds full of awe and wonder for little ones to grow and thrive in. Our values guide all we do: • Always Learning – Continuously developing ourselves and our teams, • Inspirational – Creating magic in every action As a Nursery Manager, you will: • Lead the Deputy Manager, Third in Charge, and Room Leaders to ensure high standards of Early Years care and education, • Maintain an organised, safe, and stimulating nursery environment, • Keep accurate records and ensure procedures are followed across the nursery, • Build and maintain a reputation as the nursery of choice for children and staff, • Model and monitor best practice in line with regulatory guidelines, • Inspire and support your team, overseeing inductions, mentoring, and ongoing development Leadership Responsibilities • Oversee the day-to-day operations of the nursery, • Lead by example, modelling good practice and creating a shared vision, • Supervise, support, and allocate tasks to your team, • Conduct regular supervisions and performance discussions, • Manage recruitment, interviews, and induction of new staff, • Respond to complaints or concerns raised by parents or colleagues, • Conduct nursery tours confidently, promoting available spaces, • Actively deliver and participate in staff meetings, training, parent sessions, and marketing events (including evenings or weekends) Essential • Proven experience in leading and managing a team within early years, • Strong written and verbal communication skills, • Excellent organisational skills and attention to detail, • Outstanding customer service and time management, • Full and relevant Early Years Level 3 Childcare Qualification or higher At Kindred, we’re more than a nursery group – we’re a family. • Supportive & Inclusive Culture – Strong relationships and team collaboration, • Career Development – Structured training, mentorship, and clear progression pathways, • Work-Life Balance – Structured hours and supportive leadership environment, • Competitive Pay & Benefits – Salary, bonuses, and generous benefits package, • Interviews: Rolling interviews, • Video interview followed by a face-to-face interview at the nursery, • A fully supervised ‘Stay and Play’ session To apply for the Nursery Manager position, please click the “Apply” button, complete the application form, and upload your CV along with a short cover letter explaining your interest in leading a Kindred nursery. We aim to respond to all applicants within 2–5 working days.Thank you for considering a career with Kindred. As part of our commitment to safeguarding and promoting the welfare of children, the successful candidate will be required to undergo an enhanced DBS check. IND1 ROL

Geobear is a global ground improvement contractor committed to managing assets in the built environment, enhancing people's quality of life, and contributing to the decarbonisation of our planet. We provide non-disruptive geotechnical ground improvement solutions and operate in the UK, Ireland, Finland, Sweden, Poland, the Baltic States, China, UAE, and the United States. Immediate Opportunity for a Full-Time Fitter in the Geobear head office in Hatfield. As a Geobear Fitter, you will be a customer-focused professional dedicated to ensuring the high-quality execution of Geobear solutions. Your role will involve assisting the transport workshop team in maintaining vehicles and all associated plant such as pumps, generators, drills and compressors to ensure the continued outstanding delivery of specialist geotechnical procedures across the UK. This is a full-time role, Monday to Friday, with weekend availability and occasional night work. As a vehicle/mechanical fitter for Geobear, you will be enrolled in a comprehensive training program set out by our specialist team, covering electrical, mechanical, hydraulic, and pneumatic training to understand the plant vehicles and heavy machinery equipment essential for our work across the UK. Requirements: Full UK driving licence Key Responsibilities: • Diagnose vehicle issues using advanced diagnostic tools., • Diagnose plant issues, • Perform repairs and maintenance on engines, transmissions, brakes, and other systems., • Conduct routine services such as oil changes, tyre rotations, and brake inspections., • Communicate with customers about vehicle problems and repair timelines., • Maintain detailed records of services performed and parts used. Requirements: • At least 1-2 years of experience in automotive/heavy plant repair., • Skilled in using diagnostic tools and automotive repair equipment., • Strong problem-solving abilities and meticulous attention to detail., • Exceptional customer service and communication skills., • Valid driver’s licence, • In addition, knowledge of one of the following would be beneficial: hydraulics, auto electrics, pneumatics, or plant mechanics. Benefits: • Competitive salary, • Ongoing training and development, • There are abundant career opportunities and progression paths available

Why Netcel Netcel is a vibrant and fast-growing digital product consultancy, specialising exclusively in the Optimizely Digital Experience Platform and Opal AI. As the UK’s leading Optimizely partner, we work with enterprise organisations to create intelligent, personalised digital experiences that deliver measurable impact - driving engagement, conversion, and long-term value. We are proud of our collaborative, progressive and inclusive culture that nurtures talent and supports personal growth. You will be working with a team of experienced consultants, strategists and technologists, where you will have the opportunity to do some of the most rewarding work of your career. We are a responsible and ethical business with ambitious CSR and ESG targets as well as supporting a variety of charities through fundraising and volunteering. We celebrate equality and diversity and strive to provide an environment where you can thrive and grow. Your Role As Head of Business Development, you’ll own and optimise Netcel’s funnel from first touch through to sales ready opportunity. Your focus will be on driving consistent, high-quality demand at the top of the funnel, nurturing prospects through the middle, and ensuring a strong, well qualified pipeline. This is a hands-on, commercially focused role that blends demand generation, prospect engagement, and team leadership. You’ll work closely with the Commercial Director and Marketing team, together with strategic partners to fuel revenue growth and strengthen Netcel’s market presence. Lead generation & pipeline development • Pipeline strategy & optimisation - Own and continually optimise Netcel’s top of funnel strategy, systemising processes, and performance, • Campaigns & channels - Lead the marketing team to deliver targeted demand generation aligned to our Ideal Client Profile, • Content strategy & execution - Orchestrate content strategy and execution, working with subject matter experts to support targeted campaigns, • Demand generation - Build and maintain a strong pipeline of MQLs through outbound prospecting, inbound nurture, events, networking, portals, and partner activity, • Technology partnerships - Develop and manage strategic partner relationships, such as Optimizely, to drive joint opportunities, • Market intelligence - Stay close to market trends, competitor activity, and emerging technologies to help refine messaging and service offerings Prospect nurture & engagement • Nurture journeys – Own, design and deliver structured, insight led nurture approaches to move prospects through to SQL, • Lead development - Be the first point of contact for prospects, leading discovery calls to understand business goals, challenges, and digital maturity, • Lead qualification - Assess lead fit based on need, budget, timeline, and strategic alignment, • Pipeline health – managing and optimising the CRM to ensure accuracy and ability to forecast pipeline, • Supporting the Commercial Director with proposals and pitches, as required What we are looking for We’re looking for a commercially minded leader who combines strategic thinking with hands-on execution. You’ll be confident owning the funnel end-to-end, comfortable engaging senior stakeholders, and motivated by building scalable, repeatable growth. You’ll likely have: • 5+ years’ experience in B2B demand generation, business development, or inside sales for complex services or solutions, • A proven track record of managing MQL to SQL progression at scale, including sequencing, discovery, and qualification, • Experience leading or mentoring small teams and coordinating cross functional activity across marketing, sales, and delivery, • Strong written and verbal communication skills, from clear discovery notes to persuasive outreach and proposal inputs, • A data driven mindset, with the ability to build dashboards, interpret funnel performance, and act on insights, • Excellent organisation and time management skills across parallel campaigns, meetings, and RFP timelines, • Experience working within digital product, digital experience, or DXP ecosystems (e.g. Optimizely), ideally including partner co-sell motions, • Confidence using CRM and marketing automation tools (HubSpot experience highly desirable), including reporting and lifecycle management, • Familiarity with ABM, webinars, events, and structured demand generation playbooks, • A customer obsessed, relationship building approach, with the ability to communicate clearly and pragmatically, • A proactive, optimistic mindset and a willingness to continuously refine processes to improve outcomes What we can offer you At Netcel, we want people to grow, develop, and do their best work. We support learning in a variety of ways; from self-directed development to structured training and hands-on opportunities to learn from others across the business. Alongside meaningful work in a supportive and collaborative culture, we also make time to connect, unwind, and enjoy working together. Some of the benefits and perks of working at Netcel include: • Generous time off – 25 days holiday (increasing with length of service!) plus bank holidays, with the option to buy additional annual leave, • Flexible working hours – core hours of 10am-4pm, allowing flexibility around start times, • Enhanced pension scheme – 4% employer contributions with 5% employee contributions, plus access to pension guidance and annual pension updates, • Life assurance – cover of 3x your annual salary for peace of mind, • Health cashback scheme – an annual allowance to claim back on everyday health costs such as optical, dental and physiotherapy, • Wellbeing support – 24/7 access to a virtual GP and confidential counselling, plus access to mental health support apps and gym discounts, • Everyday perks – a shopping rewards scheme with discounts from well-known brands, • Structured onboarding – a clear, supportive onboarding experience to help you settle in and succeed, • Learning & development – ongoing training and development opportunities to support your growth, • A connected culture – regular social events, both virtual and in person, including our quarterly Connect days, • Recognition & rewards – exam incentives, quarterly ‘Above and Beyond’ awards and talent referral bonus D&I statement At Netcel we encourage you to think outside the box, we value diversity and different ways of working. It’s our mission to build a diverse and inclusive working environment and we are committed to our mission to become a climate positive workplace.

MHP Food UK is seeking a detail-oriented and proactive Import & Logistics Coordinator to support the efficient management of import operations and logistics processes. This role is central to ensuring smooth coordination between internal teams, external partners, and service providers, while ensuring full compliance with customs and regulatory requirements. Requirements: • Higher education qualification (preferred), • Experience working in a multicultural, international environment, • Strong knowledge of Microsoft Office applications, • Familiarity with SAP systems is advantageous, • Experience in import/export operations, ideally within meat or food products, • Solid understanding of UK and international logistics processes Responsibilities: • Coordinate communication across logistics, sales, import, and finance teams, • Process orders, manage documentation, and confirm deliveries in SAP, • Oversee inbound and outbound logistics, including transport bookings, cold store slots, and customer deliveries, • Plan and coordinate import flows into the UK from Ukraine and the EU, • Manage customs clearance processes, including preparing instructions for brokers and ensuring compliance for all shipments (including bonded and frozen stock), • Maintain accurate records of import documentation (e.g. T1, CHED-P, CDS) and AGRIM balances, • Monitor stock levels and perform regular reconciliations, • Review, verify, and approve invoices from transport, storage, and forwarding service providers, • Negotiate transport rates and ensure cost-effective logistics solutions, • Identify and report potential disruptions and support claims handling, • Build and manage relationships with key stakeholders (brokers, warehouses, logistics providers), • Support planning, reporting, and continuous improvement of logistics operations, • Assist the Logistics Team Lead and Head of Supply Chain with ad hoc tasks, • Deliver a high standard of customer service

Senior Product Manager (Supply Chain) Retail Hybrid: 2 days onsite per week in Welwyn Garden City 3 months initially £600 per day In short: We require a Senior Product Manager to identify and define the requirements for our global supply chain programme during its discovery phase.Supply Chain Technology area The purpose of Supply Chain Planning Technology is to simplify supply chain management for our operational colleagues by enhancing the capabilities of our supply chain management platform. The supply chain planning services enables us to deliver on the customer and colleague promise. The capabilities and innovation within our platform enables us to provide a differentiated experience.Job description & responsibilities As a Product Manager, you will be reporting into a Lead Product Manager. Whilst specific responsibilities will be dependent upon the changing needs of the business, the following provides an overview of the Product Manager's role, key responsibilities and measures: · Have complete ownership of a complex API or engineering platform component involving multiple internal/external stakeholders and drive the Product strategy and execution for that Product. · Help formulate the vision, strategy, and roadmap for the Product Area you own and work with stakeholders across teams to align the strategic priorities, dependencies and roadmap. · Responsible for identifying the key measures of success (OKRs) and the resulting performance/adoption of the product(s). · Leverage your domain knowledge in the area of omni-channel retail and supply chain management to assess new opportunities (gathering ideas, research, carrying out analysis, refining and prioritising new requirements). · Plan and co-ordinate significant product efforts that have dependencies on multiple products and delivery teams. · Create and maintain a prioritised product backlog for the components you own and write user stories. Groom the backlog with the team and ensure a healthy backlog for your area of ownership. · Steer sprint / release planning sessions in conjunction with engineering counterparts to effectively deliver maximum business value with the least effort. · Identify and drive improvements in the performance, and service levels are measured to ensure quality, reliability, and security. · Lead discovery work around minimum viable products (MVP) for any new feature, collaborating with delivery teams and internal / external stakeholders to prototype and validating MVPs. · Help the team in breaking down complex pieces of work and create epics and stories to break down large programmes into smaller, deliverable chunks of value that can be delivered faster. · Identify and remove impediments faced by the team by working with your Head of Product and other stakeholders and proactively flag any risks or delays in your commitments. · Be accountable for the performance / adoption of the Products and work towards increasing the customer base. · This role will best suit an individual who enjoys working as part of a team, is well organised and pragmatic, a lateral thinker with an inquisitive mind and motivated to make change things for the better and, most importantly, puts our customers first.Skills and Experience The ideal candidate will be someone who has an in-depth understanding of Retail supply chain planning, being data savvy and able to comfortably analyse and derive insights from large amounts of data, in addition to being a true user champion defining intuitive workflows to manage supply chain.You'll need to have demonstrated experience of: · Articulating a complex product strategy in terms of consumer and business value. · Experience and understanding of agile methodologies, ceremonies and an appreciation and understanding of technology · Experience in defining user stories, backlog grooming, sprint planning and estimation · Thinking at a conceptual level across a number of platforms (web, mobile, tablets, store apps). · Excellent verbal and written communication skills - you must be able to articulate complex concepts to a diverse audience. · Experience managing work completed from external agencies to ensure the highest standards are met. · The ability to influence without authority. · Having proven success in working on unstructured problems, defining hypothesis, creating MVPs, running experiments and analysing results to drive data-driven decisions. · Product management best practice and methodologies and strong technical acumen. · Technical competence to influence and understand the solution context and approach and aid engineering in estimating the complexity of work being requested. · Understanding the impact tech debt is causing, and the value tech upgrades can bring in, and can hold objective conversations with your technology counterparts to prioritise it during any sprint. · Prioritising and decision-making skills, demonstrating experience of having made good decisions / judgements around business priorities and resource allocation. · Prior Experience of working as a product manager in Retail - especially in Supply Chain Planning and Execution · Familiarity working with multi-cultural, geographically distributed teams Candidates will ideally show evidence of the above in their CV in order to be considered. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Customer Service Representative - CT3 Centrium, St. Albans, AL1 2RD, United KingdomCategory: CorporateJob Type: Full time As a Customer Service Representative, you will be responsible for all aspects of account management for several National, Key, and Independent retail accounts stocking Skechers footwear. Do you have excellent customer-facing communication skills and the ability to effectively resolve queries? If so, we want you to join our team as a ‘Skechers Customer Service Representative’. You will be responsible for liaising with our wholesale customers and other key internal departments daily, aswell as effectively managing our orderbook to ensure our customers wholesale orders are running on time and all delivery requirements are properly communicated. Working closely with our US and EU allocation teams, our sales team, and our warehouses, you will be the key contact in ensuring the orders run smoothly from point of order to delivery and ensuring our orderbook is a true reflection of expected sales. With competitive salary and benefits, plus opportunities for career growth. You can make your mark in the world of wholesale with Skechers! We want you to be yourself and feel welcome when you join us. This role is office based in our St Albans Head Office. What we’re looking for: * Strong communication, interpersonal skills; articulate with excellent written English. * Professional, friendly, approachable, and confident liaising at all levels. * Positive, self-motivated, and able to work independently or as part of a team. * Detail-oriented, organised, numerate, and accurate in data entry. * Proficient in MS Office (Word, PowerPoint, Excel, Outlook). * Able to interpret customer orders, emails, safety rules, policies, procedures, and operating/maintenance instructions. * Creative, forward-thinking, and able to think outside the box. * Knowledge of the fashion and/or footwear industry. Skechers offers: • Competitive salary and benefits package, • Opportunities for career growth and development, • A fun and dynamic work environment, • Product discount This is a great opportunity to join us and make a positive impact. If you feel you can be a true brand ambassador for Skechers. Skechers recognises the importance and power of diversity within our business. We ensure that our people processes are fair, transparent and promote equality of opportunity for all employees and job applicants. BE YOU – FEEL WELCOME About Skechers Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations. Be You - Feel Welcome Skechers recognises the importance and power of diversity within our business. We ensure that our people processes are fair, transparent and promote equality of opportunity for all employees and job applicants. Reasonable accommodations may be made to enable individuals with disabilities or health conditions, who are otherwise qualified for the job position, to perform the essential functions as detailed above.

We are looking for a Head of Developer and Wholesale Services to lead our Developer Services, Wholesale, and Non-Household (NHH) customer operations. Reporting to the Director of Customer Experience, this is a senior, strategic leadership role responsible for elevating our D-MeX and BR-MeX performance, strengthening commercial outcomes, and delivering exceptional end-to-end experiences for developers and NHH customers. You will lead a function of approximately 60 colleagues, shaping a high-performing, customer-centric operation that balances commercial efficiency, regulatory compliance, and operational excellence. Ensure all your application information is up to date and in order before applying for this opportunity. The Role You will own the strategic direction and delivery of Wholesale Services, Developer Experience, and NHH customer performance. Youll set clear expectations, build strong partnerships across the business, and use data, insight, and governance to drive improvements, reduce complaints, enhance service quality, and deliver financially sustainable outcomes across AMP cycles. You will act as a visible leaderinternally and externallyrepresenting Affinity Water across industry bodies, influencing best practice, and ensuring we are recognised as a top-three performer in D-MeX and BR-MeX. Key Responsibilities * Set and deliver the Wholesale & Development Experience strategy, ensuring alignment to regulatory obligations, customer expectations, and corporate goals. * Lead performance across key measures including D-MeX, BR-MeX, NHH revenue collection, complaint reduction, PCC/demand reduction, and income assurance. * Manage commercial relationships with delivery partners, ensuring quality, compliance, and operational resilience. * Act as Affinity Waters external ambassador, influencing industry forums, NAVs, SLPs and Water UK committees. * Ensure full compliance with all regulatory licences, charging rules, codes, and competition law. * Provide financial leadership, managing a circa £20m annual budget (Totex-neutral approach across Opex and Capex). * Lead a function of ~60 FTE, fostering a high-performance culture built on accountability, collaboration, and continuous improvement. * Oversee customer experience, charging, revenue, governance, and risk, ensuring transparency, fairness, and trust. * Champion health, safety and wellbeing across the function, ensuring suppliers meet CDM standards and Affinity Water policies. * Participation on Emergency Controller standby rota About You Were looking for a decisive, strategic, and customer-focused leader with deep experience in Developer Services, NHH markets, or regulated customer operations. Essential Experience * Senior leadership in regulated, customer-facing environments * Strong understanding of Developer Services, NHH retail market, charging frameworks and regulatory expectations * Evidence of delivering customer experience improvements and strong MeX performance * Experience managing commercial partners and supply chains * Financial and commercial acumen, including revenue-focused operations * Outstanding communication and stakeholder influence, including senior forums Desirable Experience * Experience presenting to Executive and Board-level audiences * Track record in emerging or competitive market environments * Experience delivering operational change in complex or regulated settings Skills & Attributes * Customer-first mindset and strategic thinking * Strong judgement, decision-making, and problem-solving skills * Ability to inspire teams and lead change at pace * Confident, clear communicator with excellent written and verbal skills * Collaborative, relationship-focused leadership style Benefits * Salary circa £100,000 dependent on skills and experience * Car allowance * Minimum 2 days per week in our Hatfield office * Learning and development opportunities including mentoring, formal courses, and open learning resources * Entry into the Senior Manager bonus scheme * 2630 days annual leave, rising with service, plus the option to buy up to 5 extra days * A personal Celebration Day for a religious or cultural occasion important to you * Generous double-match pension scheme (company contribution capped at 12%) * Enhanced family policies including Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave, and paid Carers Leave * Menopause and Reasonable Adjustments policies * Access to our Wellbeing Centre for physical and mental health support * Discounts on retail, dental, and medical insurance through Tap4Perks * Up to 4 Affinity Days per year to volunteer in the community * Life Assurance Disability Confident As a Disability Confident employer, we offer interviews to disabled candidates who meet the essential criteria and opt in on the application form. If application numbers are very high, we will take a fair and proportionate number of disabled candidates through. A full job description is available from the Talent Acquisition team. xrnqpay Affinity Water is committed to building a diverse, inclusive workforce that reflects the communities we serve and where everyone can thrive.

A multinational IT managed service company is seeking a Customer Experience Director to manage the Service Desk function. Candidates should have a Bachelor's degree in IT or related field and experience in leadership roles within an IT managed service and Service Desk operations. This role involves

Are you passionate about delivering premium customer experiences? Do you thrive in a sales-driven environment and have a background in luxury retail? This could be your next exciting opportunity. Our client is seeking a confident and customer-focused Retail Sales Specialist to represent their innovative product range in a leading retail environment. You'll be the face of a globally recognised brand, engaging with customers, showcasing cutting-edge technology, and driving sales through meaningful in-store interactions. Role: Retail Sales Specialist - Luxury Retail Pay: £13.36 per hour PAYE Location: Welwyn Contract: 16 hours per week - Monday & Tuesday IR35 Status: Inside What You'll Be Doing: Deliver premium customer engagement by demonstrating product features tailored to individual customer needs. Achieve and exceed sales targets, contributing to overall store performance. Build strong in Retail Sales Specialist - Luxury Retail iu-store relationships, becoming a trusted expert and valued part of the retail team. Maintain impeccable brand presentation, ensuring displays and stock levels meet brand standards. Track and report sales performance using our dedicated platform in real time. What We're Looking For: Experience in luxury or premium retail environments, with a strong focus on delivering exceptional customer service. Proven ability to consistently meet or exceed sales targets. Confident communicator who can engage customers and build rapport quickly. Passionate about technology - whether it's floor care, hair care, or lighting, you'll be excited to share your product knowledge. Proactive, results-driven mindset with a keen eye for presentation. A team player with an ambitious, can-do attitude and a drive for continuous improvement. Two years referencing will be required If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best known companies who demand the highest standard of applicants. "Follow @LineUpAviation on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the #LineUpAviation tag at anytime! Thank you for your follow

BRANCH MANAGER Fixed Term Maternity Contract (9-12 Months) Are you looking for a challenge in a fast-paced environment? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As Branch Manager,you will be responsible for leading and developing a great team whilst striving to exceed your KPIs. You will drive the branch forward by increasing business levels and ensuring premier quality service to new and existing customers. The role will involve recruiting, training, and managing the staff within the branch with the assistance of the in-house HR and Recruitment teams. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. What can we offer you? Company Car 30 days holiday, inclusive of bank holidays Contribution to Group Personal Pension Scheme Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers Funded Summer and Christmas events Cycle to Work Scheme Discounted car hire rates Potential to earn bonus payments above your basic salary About you Hardworking individual with the ability to work in a team and independently in a fast-paced environment Ability to show great attention to detail Ideally, you will have previous management experience in the service industry. Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check. How will your days look? In your role, you will oversee the smooth running of your rental branch and exceeding customer expectations. In a typical day, you will ensure all reservations, bookings and enquiries are handled promptly and efficiently whilst identifying sales opportunities and motivating your team in upselling. You will manage the damage process and ensure your team are fully trained on the process and ensure all service level agreements are met. As this is a fast paced, and sometimes a high-pressure environment, you will need to always project an upbeat and professional persona to help your teams morale. This role is 40 hour per week contract, working across the week as branches are open on the weekend. About us : We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located. Apply now ! TPBN1_UKTJ

National Account Manager Peter's Yard - Fixed Term contract (12 months maternity cover) Lotus Natural Foods, the healthy snacking division of Lotus Bakeries and a portfolio of 5 incredible brands; BEAR, TREK, nakd. Kiddylicious and Peters Yard, all having their own distinct proposition and role within our business. We have great ambitions for all our brands, ensuring that as a business we deliver sustainable growth over the long-term. We believe that taste and quality are 100% of what underpins us as brand leaders within our categories, and what pulls us apart from our competitors. All of our brands started right here in the UK, as the first market for distribution, but over the years we can now be found across the globe, our ranges have got bigger, along with us as a business. To date we have achieved so much, but there is still plenty of room to grow further and that means we need more brilliant people, those that share an ambition for making a difference and want to join us in delivering the next chapter of growth. Fancy getting involved, then read on About the Role Peters Yard is a growing sourdough bakery business that combines Swedish tradition with British craft and natural, quality ingredients to create its hand-baked sourdough crackers. The company was founded in 2008, acquired in 2022 by Lotus Bakeries and is now listed in Waitrose, Sainsburys, Tesco, Ocado, Booths, Wholefoods and 3,000 independent farm shops and delis. The company has ambitious growth plans to expand the business and build the brand in the UK across Grocery outlets, food service and speciality stores. Peters Yard are looking for an Out-of-Home National Account manager to join their high performing team and help drive and deliver their next stage of growth. Responsible for key major multiple accounts you will report into the sales lead on the Peters Yard business. To devise & deliver exceptional business plans with key Foodservice and Specialist customers, ensuring sales of our products are maximised at key trading periods. Win new business through the channel with Wholesalers and End-users that showcase the exceptional quality and premium positioning of the Peters Yard brand and support the push-pull strategy Own and manage P&L and forecasting of assigned accounts and deliver value,volumeand GP% metrics To build unrivalled cross functional relationships with key customer contacts across buying, supply chain, category & format teams Work with the Category Manager to deliver killer insights that drive significant business benefit Deliver top class visibility and penetration through bringingPeters Yardalive in the channel (eg POS, Online) Utilise customer systems to maximise our sales including influencing availability, compliance, promotion management Reporting into Head of Sales, Peters Yard About You You will likely be an existing National Account Manager with experience of working in the Foodservice & Specialist arena and able to hit the ground running. Alongside living our values, here are the most important thingswerelooking for from you: Right-To-Work within the UK (without sponsorship) or valid visa covering the full duration of this Fixed-term contract Minimum Education to Bachelors Degree level Strong experience in the channel and what is needed to support growth. Results driven you can show examples of strong, tangible business results that you have led personally in customer Resilience and tenacity obstacles dont hold you back and you work effectively when faced with a tough buyer or tricky negotiation Analytical you are all over the data and can bring new and relevant insights on your accounts Great relationship builder you are personable and have a collaborative attitude to working with the buyer, getting the result we need for Peters Yard but in a responsible and natural manner A couple of things that are not essential but would be nice to have: A bit of a Foodie Online and Digital sales experience Team Be a team player, we all get stuck in to achieve results here atLotus Natural Foodsand we love our team to look beyond their own role, whether that be contributing to innovation workshops or building upon ideas to amplify the overall result that perhaps sit outside of your role. Culture is hugely important to us here atLotus Natural Foodsand we look to our employees to positively contribute to that. Please note this role is a full-time position at our beautiful offices in St Albans, with four days a week spent on-site. Please only proceed if this works for you. TPBN1_UKTJ

Life on the team We are looking for a Senior Business Analyst / Functional Consultant to join our Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused on implementing new functionality, application upgrades, standardisation, process improvements on differing technologies working with technical teams and business teams to successfully deliver changes in a dynamic environment in line with Computacenter standards and processes. What youll do Work with users and key system stakeholders across Computacenter and the customer base to analyse enhancement requests, prioritise them and work with the in-house technical teams as well as external suppliers to deliver them. Working with a range of stakeholders across the business, define the requirements, processes, procedures and reporting for new modules, components, and applications to complement the existing toolset. Lead workshops to ensure full alignment of requirements and solution across technical and business teams. Ensure that all such requirements are fully aligned to industry best practice and put Computacenter in a leading competitive position. Own the delivery of both enhancements and new components and systems. A key part of this will be ensuring that the solutions have been thoroughly tested and meet the specified functional requirements. Working in geographically spread Agile teams writing user stories, performing show & tells, functional testing and creating documentation as needed for projects undertaken. Produce project plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst / Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company. Experience of analysing and delivering enhancement requests to a core business system deployed in a medium to large size company. Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow Administration experience of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions An understanding of Incident management, problem management, change management, release management and configuration management as it relates to ITIL Experience working within a hybrid Agile/Scrum / Waterfall framework Experience in the Systems Development Life Cycle processing including requirements analysis and systems design. Be able to write high quality requirements documents, test plans, project plans, user guides, highlight reports and release notes. Be able to lead technical teams, at a detailed level, on the functionality that needs to be developed and any changes / corrections that need to be made during the development lifecycle. Be able to carry out hands on application functionality testing, prior to handing over for user acceptance. Be able to design business processes, perform requirements analysis and run requirements workshops. Be an excellent communicator, able to drive and influence others across the internal organisation Be able to take ownership of both technical and business issues and drive to resolution. Additional information Country: UK Location: Hatfield (Hybrid-working) Hours: Full-time Role Type: Permanent TPBN1_UKTJ

We’re looking for an exceptional Head of Customer Resolution to provide strategic leadership, performance oversight and operational excellence across Peabody’s regional resolution services. End-to-end leadership of regional resolution services, ensuring clarity of expectations, high-quality deli

Interim Head of Service Delivery. Every year our services help thousands of people with issues such as housing, debt, benefits, employment and the cost of living. As Interim Head of Service Delivery you will:.

Understanding CQC processes and requirements essential Office-based 2 or 3 times a week - full-time in the event of a CQC inspection Must be immediately available Practice Development Needs, Principal Social Work and Transformation Team and Performance Team Will be supervising a small team of up to

Head of Service Charges, Rent & Income – Norfolk Salary: £65,000 Contract: Permanent Working Pattern: Full-time (37 hours) Location: Norfolk (Hybrid working available) An exciting opportunity has arisen with a forward-thinking and values-driven housing provider for a Head of Service C

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, rep

Head of Customer ExperienceLead customer experience, resident engagement and communications in a senior housing role, using insight, complaints learning, stakeholder engagement and service improvement to shape inclusive, high-quality services for residents. If youve also

A fast-scaling consumer subscription startup in London is seeking a Customer Support Lead to build and scale their customer support function. This role offers the chance to influence commercial strategies, manage outsourced teams, and leverage AI tooling. The ideal candidate will have strong experie

Head of Product role at Government Digital Service (GDS). The Government Digital Service (GDS) is the digital centre of government. We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people across the UK, with hubs in Manchester, London and Bristo

A recruitment agency is seeking a Head of Service for a strategic leadership role in Southeast England. This position involves overseeing various public protection services, ensuring compliance, and fostering relationships with key stakeholders. The selected candidate will manage budgets and service

A leading operational services company is seeking an experienced Head of Service Delivery to oversee operational teams and ensure efficient project delivery across the UK. The ideal candidate will have a robust background in utilities, particularly in gas or water services, and a proven track record

A local authority in the UK seeks a Head of Service / Registered Manager to lead Clare Lodge Secure Children's Home. Full benefits include generous leave and professional development opportunities.

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. At Har

A leading educational organization in London seeks a Head of Erasmus+ Customer Experience, Appeals & Complaints to enhance customer experiences and ensure compliance. This role leads teams, oversees appeals and complaints, monitors service quality, and collaborates with stakeholders. The position of

Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society. What the successful Head of Customer Success will bring to the team. Head of Customer Success (S

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Head of Customer En

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

Due to a need to strengthen commercial control, contractor performance, and operational delivery, they are looking to appoint a Head of Service Delivery to take ownership of a key contract. Demonstrated ability to control costs and drive commercial improvementsGood understanding of CAFM systems and

This hands-on role involves managing a small team, ensuring exceptional customer service, and maintaining visual standards. Responsibilities include overseeing stock, supplier orders, and the layout of the indoor space. Competitive pay of £28,000 to £29,000 annually.

As Head of Service, you will be responsible for the strategic leadership, management and delivery of the Council’s highways and transportation functions, ensuring the network and transport systems are safe, well maintained, resilient and fit for purpose. Head of Service – Highways & Transportati

The ideal candidate must have executive operations experience in regulated environments, strong skills in managing vendor partnerships, and a proven track record of leading customer service excellence. This role involves overseeing customer support, risk operations, and ensuring operational readines

Head of Ecommerce & Customer Operations page is loaded## Head of Ecommerce & Customer Operationslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-0148333Calling all originals: At Levi Strauss & Co. Omnichannel Customer Service & Retention Engin

You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Head of Service Operations (Service & Repairs). Head of Service Operations (London & Southeast).

We're recruiting for an experienced Head of Operations to support a major NHS organisation through a period of transformation and service stabilisation. Head of Operations - NHS (IT Outsourcing & Service Management). You will take ownership of day‑to‑day IT service operations, ensuring services

An educational institution in Greater London is seeking a Deputy Head of Service for their SEND Advisory Team. The role offers professional development opportunities and the chance to make a significant impact every day. As a pivotal member, you will lead high-quality service delivery while managing

Come and join our team! As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated t

The company promotes a culture of diversity and inclusion and offers various employee benefits, including birthday holidays and team events. The role involves delivering various glass types to customers, inspecting vehicle supplies, and resolving client complaints on site.

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

You can expect to take the lead on a caseload of complex legal matters/high priority and/or sensitive cases, while continuing to quality assure the work of your team – ensuring alignment of resources to the delivery of agreed service plans and corporate priorities. It’s important that you bring

A leading global financial institution is seeking a Global Head of Customer Acquisition and Onboarding to drive customer engagement through innovative strategies. The successful candidate should possess a deep understanding of customer acquisition, digital banking technologies, and have the ability

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

We’re partnering with a well-established and forward-thinking organisation as they continue to invest in their finance and customer operations function, with the appointment of a Head of Service Charge. This opportunity would suit a qualified finance professional with strong leadership experience,

A leading SaaS provider in the UK is searching for a Head of Customer Success to enhance customer retention and drive strategic growth. The role focuses on fostering long-term relationships and adopting a customer-centric culture throughout the organization.

A leading transportation company in the UK is seeking a Lead Customer Contracts Manager to oversee contract management and ensure customer satisfaction. This role involves cross-functional collaboration to meet customer expectations, offering a competitive salary and comprehensive benefits.

Create and run a Voice of Customer program to capture feedback and influence roadmap and service offerings. Work closely with Professional Services and Support to ensure smooth onboarding, SLAs adherence, and customer outcomes. Proficient with Salesforce (or similar CRM), CPQ, and customer success p