61 Best de head of customer service Jobs in Cheltenham (enero 2026)

Framework Manager

hace 14 días

Cheltenham

Define Possible at Northrop Grumman UK Salary: £50,000 - £60,000 Location: Cheltenham (Hybrid) Security clearance: SC At Northrop Grumman UK, our mission is to solve the most complex challenges by shaping the technology and solutions of tomorrow. We call it Defining Possible. This mind-set goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within the community. So, what’s your possible? Opportunity This is more than just a job; it’s a mission. As a Framework Manager, you will support a surge in opportunities and growth. This key strategic role reports directly into the Head of Bids. You will lead on all Framework bids and renewals, governance, and management, including building strong relationships with Framework Owners and Primes. You will also be responsible for managing the capture of incoming call off opportunities, leading the triage process and the development of proposals to deliver sustainable growth and business performance. The successful candidate will bring a unique blend of demonstrable work winning leadership, experience and knowledge of Frameworks, industry and sector expertise, coupled with a team centric approach and enthusiasm to undertake a role in what is a fast‑paced environment. Role & Key Responsibilities • Act as the primary point of contact on Frameworks for internal colleagues, procuring framework teams and contracting (prime) bodies., • Own Framework Management Plan for each Framework ensuring regular internal engagement with each team., • Attend all supplier engagement webinars, activities, conferences and working groups specifically relating to Framework engagement., • Work closely with BD & Capture to organise presentations, demos and other relevant collateral to facilitate positioning for future opportunities., • Actively promote our position on Frameworks to Customers, developing business to new and existing customers. Work alongside BD, Capture and Programme Managers to promote the best route to market for customers via frameworks and Mini‑Competitions., • Responsible for the ongoing management and governance of all current frameworks, including timely reporting and measurement of all framework KPIs., • Ensure that successful framework and call off tenders are delivered – lead the scheduling and facilitation of, and contribute to bid meetings (kick off, storyboarding sessions, stand‑up calls, key reviews, governance/sign off etc) to ensure that call off bids are properly resourced, accountabilities are agreed, all deliverables are viable in the time available and that the bid process is adhered to., • Working with the Head of Bids, champion a theme of improvement and best practice utilising the IMS system. Person Specification Essential • Experience of operating within the constraints of formal tendering processes, using procurement portals such as Award and Bravo solution., • Clear demonstrable experience in product, service and bid documentation., • Experienced in the creation and delivery of clear and concise progress reporting at all levels., • Previous experience in commercial or government work., • Familiar with online tender submission tools. Competency / Skill Requirements • Strong but collaborative individual with the confidence and integrity to earn internal stakeholders confidence., • Able to review, challenge, highlight issues and recommend improvements to process and proposal contributions., • Excellent written and verbal communication skills with the ability to communicate at all levels, both internally and externally., • Competent in the interpretation of tendering instructions., • Can recognise what is needed to create a complete and compliant submission., • Exceptional attention to detail., • Adept at problem‑solving, able to develop solutions to a variety of complex problems., • Proactive team worker, equally self‑motivated and able to work autonomously., • Able to handle multiple projects simultaneously., • Thrives in a dynamic and challenging environment., • Proficient MS Office user., • Strong customer orientation., • Fluent in written and spoken English., • An engaging and ‘can do’ attitude, able to influence opinion and decisions. Other Requirements • Travel requirements: some national travel may be required to attend team and customer meetings and training activities. Occasional international travel may be required., • Clearance requirements: Must be able to gain and maintain UK Government clearances., • Must be able to work overtime and weekends as required., • Valid UK driving licence and passport holder. Benefits We can offer you a range of flexible and hybrid working options to suit you, including optional compressed working schedule with every other Friday off. Our benefits including private health care, career development opportunities and performance bonuses. For a comprehensive list of benefits, speak to our recruitment team. We Are Looking For • Extensive experience of operating within the constraints of formal tendering processes, using procurement portals such as Award and Bravo solution., • Clear demonstrable experience in product, service and complex solution bid proposal development and delivery within the defence, security and government sectors., • Evidenced track record of people management and leadership, building high‑performing delivery teams operating under pressure., • Experienced in the creation and delivery of clear and concise progress reporting at all levels within the business., • Multi‑discipline team leadership experience (up to 20 individuals) to achieve excellence in proposals delivery., • Excellent track record of identifying, qualifying and then securing new business opportunities., • Shipley training, or APMP certification is preferred., • Experience supporting a diverse set of defence and security customers is preferred.

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