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The Opportunity In this hybrid working role, you will be responsible for providing an accurate and efficient HR administration service with respect to all aspects of the employee lifecycle, including changes to personal details, changes to terms and conditions, family leave and the processing of leaver documentation. The role will also be responsible for supporting HR administration along with the maintenance of the iTrent HR system, as well as being the first point of contact for any HR queries from the business and the wider HR team. Location: This role will be based at our Head Office in Birmingham (Trinity Park, B37 7ES) with an informal arrangement to allow hybrid working Fixed Term Contract: 12 Months What you will be doing • Be an 'ambassador' for the HR service and 'champion' self service., • Undertake data entry for HR transactions relating to employee lifecycle (post recruitment), including changes to personal details, processing changes to terms and conditions and leaver documentation., • Undertake administrative support in the delivery of HR calendar events (e.g pay review)., • Undertake administrative support to the HR team for bulk employee communications, HR change projects etc., • Ensure all personnel records are maintained and secure, complying with obligations under GDPR., • Administrative tasks including printing, scanning, maintaining documentation, producing letters and processing or HR Invoices., • Provide timely support and guidance and be the first point of contract for all colleagues on HR related queries., • Processing absence such as sickness, family leave, AWOL etc., • To input to HR projects where required., • Identifying process improvements., • Processing payroll changes and assisting with payroll checking (e.g new starters, salary amends and leavers)., • Collaborate with other departments, functions and third parties (payroll, finance, benefits etc). What we will need from you Essential: • Excellent oral and written communication skills, • Excellent attention to detail and accuracy, • Excellent customer service focus, including experience of telephone based work and query handling, • Well organised, with ability to work to tight deadlines, • Strong team player but also able to work on own initiative, • Experience in using HR system, • CIPD Level 3 completed or working towards, • Previous HR Administration experience and good understanding of HR policy, procedures, and legislation (for example, in relation to Right to work) What we can offer you • Competitive salary, • 26 days annual leave (with the opportunity to buy or sell up to 3 days holiday), • Private medical insurance for yourself (with the option to buy family cover), • Life Assurance, • Defined contribution pension scheme matched up to 8%, • 2 days volunteering opportunities, • Flexible and Agile working, • Flexible Benefits scheme Who we are Tilbury Douglas is a leading UK building, infrastructure, engineering, and fit-out company delivering critical projects across health, education, highways, justice, defence, aviation, water, and environmental sectors. Our people are at the heart of our success. We embrace diversity, encourage fresh ideas, and are proud to have achieved Investors in Diversity status. Please Note: • We do not hold a sponsorship licence., • This role requires Baseline Personnel Security Standard (BPSS) clearance, including identity, employment history, and criminal record checks. We look forward to receiving your application!

Job Title: Solution Architect Location: Hybrid (West Midlands) Reporting to: Head of Architecture Type: Permanent About TXP TXP is a trusted technology partner delivering critical digital projects globally. We manage the full delivery lifecycle - from business requirements to development, QA, release, and support. The Role We’re seeking a Solution Architect to lead and support pre-sales, project delivery, and architecture initiatives. You’ll work closely with clients and development teams to design scalable, secure, and business-aligned solutions. Key Responsibilities • Architect solutions using Azure, microservices, and API integration, • Engage with stakeholders to understand business needs, • Guide development teams through technical implementation, • Produce architecture artefacts and lead PoCs, • Support governance, compliance, and cybersecurity standards, • Contribute to sales and marketing efforts with technical insight Skills & Experience • Strong Azure expertise (API Management, Service Bus, REST APIs), • Experience with microservices, DevOps, and SDLC, • Ability to read and discuss C# code with developers, • Excellent stakeholder engagement, including CxO level, • Experience producing architecture artefacts and models, • Microsoft certifications (Azure Solutions Architect) desirable Personal Attributes • Purposeful, pragmatic, and passionate about tech, • Strong communicator and collaborator, • Curious, confident, and customer-focused Benefits: • 25 days annual leave (plus bank holidays)., • An additional day of paid leave for your birthday (or Christmas eve)., • 4% Matched employer contributed pension (salary sacrifice)., • Life assurance (3x)., • Access to an Employee Assistance Programme., • Private medical insurance through our partner Aviva., • Cycle to work scheme., • Corporate eye-care vouchers., • Access to an independent financial advisor., • 2 x social value days per year to give back to local communities. Grow with us: Work on exciting new projects If you want to avoid getting stuck with the mundane, you’re in the right place. We work in many sectors with fantastic clients, so you’ll always be working on something exciting and challenging. Career growth – we’ve got you! We recognise that you might have a career path planned out and you might need some support to help you move forward. We’re here to support you and make the most out of your time with us, through challenging work, opportunities to grow and learning and development opportunities. Be part of the TXP growth journey We are a high growth, fast paced environment. We currently have 200+ employees and work with clients across the UK. Joining TXP means you’ll be part of that. Apply now or contact me for more info.

Sales Enablement Manager Our client is looking for an outstanding candidate to fill the newly created role of Sales Enablement Manager. This newly created role is part of a wider Sales Process re-engineering drive to ensure they are known to >90% of their Top 1000 opportunities. This strategic role forms the hub of their Commercial team that includes their Sales Director, Head of Customer Success, Business Development and Marketing team. This role will be fast paced and requires a genuinely hungry self-starter who can manage their own workload and shifting priorities day to day. You will be an enthusiastic employee joining a rapidly scaling business that has the potential to be a true market leader. This opportunity will also ensure you are well-positioned to move into a senior role ahead of your tenure based on the impact you directly make on the business. You are a researcher, a top-level CRM and LinkedIn practitioner. Researching all opportunities through their core 14 customer segments, you’ll be enriching their Sales Pipeline, reaching out to target customers and ensuring their Business Development Managers have full diaries with the right customers and opportunities. Key Responsibilities Data Enrichment: • Using the entire suite of commercially available tools, you’ll ensure that our client’s CRM has a rich flow of fresh data, insights, connections and contacts. You’ll be responsible for Sales Funnels, data quality and reporting in conjunction with the MIS team. Product Development: You’ll work closely with the wider commercial, marketing and product team to develop our client’s customer proposition. This will cover as a minimum: • New client activation process, • Sales materials both physical and digital, • Sales and Marketing campaign coordination, • Customer Segmentation management, • Competitor intel and mapping Sales Team Activity and Effectiveness: • You’ll be working to ensure field-based teams diaries are full of maximum customer face time. You’ll typically work their diaries 3 - 4 weeks in advance., • You’ll be engaging customers directly through phone, email and social media to enable initial F2F meetings for the field BDM’s. Field Team Pre and Post Meeting Management: • You’ll be a detective. Joining the dots, identifying decision makers in target opportunities, identifying their connections, their contacts, cross referrers and their current and historic relationship mapping., • You will be the central activity hub, driving appointments and diaries., • You’ll ensure the Business Development team are fully briefed and prepped for their meetings and be there to capture the follow up actions and ensure they get done efficiently. Skills & Competencies: • Proven track record in any but preferably several of the following: Sales management administration; Telesales leadership; New business development; CRM and data enrichment., • Strong commercial acumen and negotiation skills., • Excellent communication, presentation, and interpersonal abilities., • Customer-focused mindset with a passion for delivering value., • Experience in account management or client relationship roles., • Knowledge of vehicle logistics, fleet operations, or automotive retail. What Characteristics Are They Looking For? • Attitude: A can-do attitude that is always positive., • Enthusiasm: They are very flexible on prior experience and existing skills set – the most essential thing is a fantastic attitude and enthusiasm to help their business reach its full potential., • Personality: Very friendly and helpful demeanour – a person that will naturally fit into the team and build effective working relationships quickly., • Proactivity: A proactive and independent individual with strong decision-making skills, and able to use initiative., • Curiosity: An analytical, reflective mind and a genuine interest and passion in their business., • Ambition: To personally succeed and develop quickly., • Resilience: The ability to operate in a demanding, fast-paced environment. What's In It For You Grow with them: You will be part of a growing and ambitious company! They want you to be happy and enjoy coming to work where you are surrounded by a supportive team. In the heart of Birmingham: They are based in Birmingham city centre at Somerset House, only a 5-minute walk from Grand Central train station. In summer you can enjoy the rooftop terrace and views of the city! Socials and more! Social events and activities are held in the building once a month. They have quarterly company socials which in the past have been rooftop quiz nights, mini golf and a meal at Fazenda. Fitness and wellbeing: Your wellbeing and health matters to them. In the building there is a gym and showers that you can use before, during or after work. If you like golf, you can enjoy practising on the golf simulator too. Time to relax: Well-deserved time off- you will get 25 days off a year plus bank holidays. You will also get an additional day with every completed year of service up to a maximum of 30 days per annum. Join Our Client If you want to be part of a forward-thinking, sustainable company and you embrace positivity, they would love to hear from you! Click apply now and complete your application.

Mortgage & Protection Advisor - New Build Specialist £30,000 per annum, £5,000 allowance per annum for weekend working, plus great bonus earning opportunities & benefits. ------- Fun, rewarding and with the opportunity to develop and grow your career. Thats life with L&C Mortgages, the UKs leading fee free mortgage and protection broker with over 160 awards to its name. Join us and youll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From The Extra Mile colleague nominations recognising those who go above and beyond, comprehensive wellbeing packages, our fabulous Perkbox membership and much more, this is a place that really gives back on the effort you put in. Right now, were taking on Qualified Mortgage & Protection Advisers to join our expanding New Build division . With a start date of the 27th October, this is a fabulous opportunity for a seasoned Mortgage & Protection Adviser to thrive and jump in with a head-first and hands-on approach, with constant bountiful leads to grab, providing quality, tailored advice to our Partnered clients. With no prior New Build experience necessary, if youre a focused, bustling adviser and feel ready for a new challenge, keep on reading! The Role As a Mortgage & Protection Adviser in the New Build team, your main purpose will be to provide a high-quality advised service for Builder Relationship leads to achieve agreed performance targets and ultimately meet the mortgage needs of our clients, helping their property dreams come true. Youll issue prompt feedback to builders on the initial qualification status of clients to allow them reservation of a property and continuous ongoing updates on cases; from the application being submitted, to receiving the offer and eventual completion. You will also support clients further by providing comprehensive Pr otection Advice alongside their mortgage requirements, lending your empathetic ear to conversation in pursual of a policy that best suits their circumstances and family needs. Additionally, you will occasionally take to the road, attending site visits and trade shows with sufficient notice to help build and nurture relationships with site and industry staff; as well as working a shift every third weekend on a rota d basis to ensure best coverage for client and builder availability. About you Were looking for seasoned Mortgage & Protection Advisers who are eager for a new challenge. You may have some experience already with selling New Build products, but dont worry if not, as we will coach you through everything you need to know to help you flourish. You will need however a great track record of success, able to provide consistently high quality and compliant advice, and able to adhere to at times strict deadlines and organise your time effectively. Your written and verbal communication skills will be of top calibre, to ensure partnered builders are kept up to date regularly with progress in a timely fashion, and your customers at ease and confidence with the often-daunting house buying process. Self-sufficient and motivated, you should be able to build and maintain positive and effective relationships with clients, builders and other parties alike, which will be paramount in the development and strengthening of our partnerships. Additionally, youll have a strong ability to provide appropriate protection advice, exercising such customer care and consideration, ensuring the business sold remains consistent in accordance with the companys agreed performance standard, but with the best interests of the customer at the forefront. Youll need to have an air of confidence in your advice and empathy for your clients, to help build a connection and help protect whats most important to them. Why join L&C? We care about our customers, but our employees are what make the magic happen. Were always ready to listen and do what we can to make L&C even better for those receiving and providing our services. Working with us means being part of an environment of respect and equity, so the standard of training is as high as it can be, ensuring that the service youre able to deliver is at the same level. What you do with it and where you take your role from there is up to you because there are ample opportunities to flourish and progress. Weve got plenty of new and enhanced existing benefits to reward and recognise the exemplary work our colleagues do, and we're always on the lookout for dynamic advisers to help us push the boundaries of providing Mortgage and Protection Advice. As an employee of L&C, some of the benefits youll get include: 24 days starting annual leave, plus your birthday & bank holidays off non inclusive of your holiday allowance Be a part of a commission incentive scheme that is both customer-centric and reflective of your efforts Have access to our comprehensive Employee benefit and support schemes, from wellbeing to perks and discounts, we want to give our colleagues the best as thanks for their continued dedication Come celebrate at our biannual Winter and Summer socials, and plenty of other events amongst your team and section ... and much more! FCA Certification Regime & Conduct Rules L&C is regulated by the Financial Conduct Authority (FCA) and is classified as an Enhanced Firm under the Senior Managers and Certification Regime (SM&CR). This role will fall into the Certification and Conduct elements of the regime. L&C will be required to attest to your integrity, competence and financial soundness on an initial and regular basis if youre successful in your application and as a Certification Regime employee, your personal and professional details will be published in the FCAs Directory which is accessible to the public. This can provide comfort to customers that they are dealing with a legitimate and monitored Adviser that belongs to a firm with a solid culture and ethics. You will also be personally subject to the 6 FCA Conduct Rules. You may already be aware of these but dont worry if not. If successful in securing an interview and role, a detailed explanation and training will be provided. ----- At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community. TPBN1_UKTJ

The Head of Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. The Head of Service Assurance will also support with contract management to

Blue Arrow are recruiting for an experienced Sous chef on behalf of our client in the south Birmingham area. Working alongside the Head Chef, your role will be to: - Assist in the daily management of the kitchen team - Aid with menu preparation ensuring quality and freshness standards are met - Stock management and ordering - Lead the kitchen team in the absence of the Head chef - Guide and develop junior chefs - Supervise all food preparation and presentation to ensure highest quality and restaurant standards - Keeping detailed records of wastage, temperature checks, stock levels - Coordinate with restaurant management team on supply ordering, budget, and kitchen efficiency and staffing Previous Experience & Qualifications - City & Guilds 706/1 706/2 NVQ 1,2,3 - Food hygiene level 2 or above - Food allergens - Previous restaurant experience - Strong organisational skills - Knowledge of current food safety regulations, - Ability to work under pressure - Self motivated - Customer service skills. Salary dependent on experience Click APPLY to submit your CV Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. TPBN1_UKTJ

Drive performance, inspire confidencebe our Head of Service Assurance. The Head of Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts, licences, lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. In this role,will be developing and implementing service assurance policies, procedures, and best practices across all Intercity Service towers. Monitoring and reporting on service metrics, SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects. The Head of Service Assurance will also support with contract management to ensure the effective and efficient management of contracts throughout their life cycle for in-life add moves and changes. As a Head of Service Assurance, you will be responsible for; Customer-Centric Excellence: Youll collaborate closely with our customers, understanding their unique needs and challenges. By leveraging data, analytics, and best practices, youll provide tailored recommendations to optimize their service experience. Commercial Acumen: As a key player, youll dive into customer contracts, licenses, and lifecycle management. Your keen eye for opportunities will help us identify new revenue streams and enhance customer satisfaction. Service Assurance Leadership: Youll develop and implement robust service assurance policies and procedures across all Intercity Service towers. Monitoring service metrics, SLAs, and customer feedback, youll proactively address issues, manage risks, and bridge any gaps. Organisational Change Champion : As the Head of Service Assurance, youll play a pivotal role in supporting organizational change. Youll ensure that robust systems for performance evaluation, development, communication, monitoring, and reviews are in place. Your expertise will contribute to a dynamic and agile work environment. Collaborative Leadership: Join multi-disciplinary project teams to break down departmental barriers. Encourage internal and external partnership working, fostering a culture of collaboration and innovation. Continuous Improvement Advocate: Drive capability procedures and contribute to a culture of efficiency and excellence within Intercity Technology. Your commitment to continuous improvement will elevate our services. Team Leadership : Manage and lead a team of service assurance colleagues. Your team will be responsible for monitoring, troubleshooting, and escalating service issues promptly. Stakeholder Engagement: Engage with senior managers and stakeholders to understand their service expectations and requirements. Your ability to build strong relationships will be critical in ensuring alignment. Data-Driven Insights: Create and maintain service assurance reports, dashboards, and feedback mechanisms. These insights will guide our service enhancements and customer satisfaction efforts. Strategic Roadmaps: Develop technical roadmaps and continuous service improvement (CSI) plans in collaboration with our valued customers. Your vision will shape our future success. Cross-Functional Collaboration: Work closely with tech services, operations, customer service, and sales teams. Together, well ensure seamless service delivery and exceed customer expectations. Quality Standards and Best Practices: Establish quality standards and procedures, communicating clear expectations to colleagues and leaders. Monitor all quality operations to ensure adherence to standards. Customer Satisfaction : Assess customer expectations and ensure they are not just met but exceeded. Your dedication to service excellence will make a difference. Service Level Agreements (SLAs) : Oversee and guide all activities of the Service Assurance team, ensuring adherence to best practices and maintaining SLAs. Problem Management and Improvement: Develop problem management strategies and service improvement plans. Your analytical skills will drive positive change. Quality Assurance: Conduct inspections of quality operations, promptly reporting any issues. Your attention to detail will maintain our high standards. Experience and Knowledge: Ideally degree educated or equivalent ITIL Foundation Lean 6 Sigma Experience of CRM and ITSM Systems Strong experience in an MSP Deep understanding of technologies within our portfolio Evidence of building multi-disciplinary teams Good understanding of financial management An understanding of HR management Knowledge of Managed Service industry What We Offer: 38 days holiday (inclusive of bank holidays) Annual pay reviews Holiday buy scheme All-company bonus scheme Death in service cover Employee assistance programme Company pension Active social calendar A strong focus on developing our people Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far: ? Customer Net Promoter Score of +92 ?? Gold Award Investors in People Accreditation ?? 3-star World Class Best Companies accreditation, and for 2022, 2023, and 2024: - The no. 1 best telecoms company to work for - 9th best mid-sized company in the UK to work for! - 7th best company in the West-Midlands to work for! ?? Platinum Eco Vadis rating We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website. TPBN1_UKTJ

Why ERIKS? At ERIKS UK&I, our Sales Offices are the frontline of our businesswhere expert knowledge meets exceptional customer service. They play a vital role in connecting our customers, suppliers, and internal teams to ensure the smooth delivery of products, engineering services, and solutions that keep industry moving. To support to our continual growth we have an exciting role in our Sales Shared Services Team located at our FCE in Oldbury. This role is part of the team that's leading a UK&I-wide initiative focused on enhancing customer experience through innovation , embedding technology at the heart of our operations If youre passionate about technology, thrive in a fast-paced, customer-centric environment, and want to be part of a forward-thinking team, this is your opportunity to shape the future of customer service at ERIKS. Job Location: Oldbury FCE About the Role: Assist the Head of Shared Services - Sales in leading the day to day running of the sales office. Ensuring that our service levels and responsiveness meet any contractual obligations and customer expectations to enable securing long-term commitments. Take a leading role in health & safety discussions, improvement opportunities and training. Drive improvements to the ETO conversion. Ensure Golden Hour phone calls are made at the right time, to the right customers with the correct message. Monitor Golden Hour call quality and provide feedback when necessary. Communicate in a compelling way to all internal and external stakeholders. Assist the Head of Shared Services in the production and delivery of a full monthly sales office review, to include financial and pricing performance. Ensure the entire team are working with, supporting and connecting with the localised internal sales team. Regular communication is critical to drive the collaboration required for success. Help drive a coaching culture and ensure all staff receive a regular 1-2-1 feedback session to discuss / improve performance. Utilisation of system workplaces for quotation and order delivery. Preparing and submitting customer quotations on push products and services by only using ERIKS managed product references. Order processing and fulfilment. Introducing customers to new products/services.? Working Hours: Mon - Fri: 08:30am 17:30pm Total Hours: 40 Breaks: 60 mins Key Skills, Experience & Requirements: Essential knowledge of how an ERP system works. Experience in building and sustaining long term customer relationships. Experience in leadership with the ability to motivate and inspire a team. Essential knowledge of the MRO industry, its customers and types of products used. Some knowledge of competitor landscape and services. Whats in it for you?? Alongside a competitive salary, our benefits package is designed to support your career, wellbeing, and life beyond work:? Time Off That Works for You? 25 days annual leave + bank holidays? Option to buy up to 5 extra days? 1 paid wellbeing day per year? Health & Wellbeing? Comprehensive Employee Assistance Programme with 24/7 emotional, financial, and legal support? Virtual GP access, counselling, nutrition & fitness coaching, physiotherapy? Medical second opinions, lifestyle coaching, and wellness discounts? Security & Support? Company sick pay from day one? Contributory pension scheme? Group income protection (after qualifying period) Life assurance? Extra Perks? Cycle to Work scheme? Enhanced Maternity, Paternity & Adoption leave Fertility leave and support Who are we? Were ERIKS, a leading specialised industrial service provider. Our mission? Simple: to make Industry Work Better. With 170 sites across the UK and Ireland, youre never far from a supportive, inclusive team. From shop floors through to strategic roles, your skills make a difference wherever you are. Were proud of our engineering heritage, but our impact goes far beyond the workshop. We deliver innovative solutions and technical expertise to keep industry moving forward. Were building a culture where everyone feels seen, heard, and valued. Diversity, inclusion and belonging arent just words, theyre central to who we are and how we grow. If you're looking for purpose, opportunity, and a place to belong, youll find it here. So what are you waiting for? Lets build something remarkable together. ERIKS is an Equal Opportunities Employer. TPBN1_UKTJ

Are you a customer-oriented individual who has experience working in fast-paced international logistics and exports? Do you enjoy being able to see through a process from the initial enquiry until the successful completion? We have an excellent new role for an International Logistics Administrator to join a highly successful global company in their central Birmingham offices, which acts as the head of their UK operations. In this fast-paced and challenging International Logistics Administrator position, you will be responsible for dealing with initial enquiries from potential customers, managing their sales orders from start to finish. Logging and tracking orders on the live CRM system, you will monitor delivery dates and coordinate international shipping logistics, acting as the customers main point of contact throughout the process. Utilising your truly service-led attitude, you will act as the voice of the customer, always going the extra mile to ensure that they are satisfied at all times. Providing a first-class customer experience to every customer, both over the phone and across all other channels of communication, you will use your initiative to think quickly on your feet in any given situation. Working in this dynamic and challenging role, you will also be tasked with validating records of calls and customer sales order activity onto complex CRM systems, providing accurate and suitable call analysis reports. In a role that will ask you to juggle multiple priorities at once, you will constantly look for opportunities to educate customers on other available products, in an attempt to upsell and boost revenue. For this fast-paced and varied International Logistics Administrator opportunity, you will be working as part of an EMEA team, with a focus on the Middle East, therefore a knowledge of international logistics and exports will be crucial to your success. Having at least 3 years of experience in Customer Care/Customer service, you will have excellent communication skills and be comfortable working in a fast-paced, high-performing team, where excellence and hard work is always expected. In return, you will receive an excellent salary and benefits package and have the opportunity to further your career with a highly prestigious and dynamic global organisation which is going through a period of real growth. SimkissGuy Recruitment is acting as a recruitment agency for the purpose of this vacancy. By sending your CV to us, you hereby consent for is to contact you in relation to recruitment. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time, then you have unfortunately been unsuccessful in your application for this particular vacancy. We would welcome further applications from you for roles that may be more suited to your skills and experience. TPBN1_UKTJ

Mobile VehicleTechnician -Walsall Location: This position is coveringthe local and the surrounding area. Salary: £18.58 per hour (£38,652 per year) with an exceptional career progression plan to increase your base salary. Any overtime worked is £27.87 per hour after 40 hours! work 45 hours per week and your salary is £45,800 Hours: Monday to Friday, 40 hours, with shifts falling between 8am and 5pm, (up to 8pm in the summer months) with 1 in 4 Saturdays with a day off in the week. We have exciting new opportunities for a Mobile Vehicle Technician based in the local area of Walsall. We are recruiting across the area so we will tailor the area to you based on your location. This Mobile Vehicle Technician is working for one of the UKs leading vehicle breakdown companies who provider a first-class service to thousands of customers. Exceptional company to work for with a wide range of benefits including starting your day as soon as you start the van. Fantastic benefits package that includes: Mobile Vehicle Technician No additional travel time - start and finish on your driveway. 31 days annual leave rising to 33 with time served Training from day 1 A fully equipped state of the art company vehiclewith tools and uniform Free breakdown cover for you and your household Access to a broad range of career progression opportunitiesand industry leading training Company life assurancelinked to pension Flexible benefits site providing numerous benefits including health and wellbeing. Mobile Vehicle Technician role: Identifying problems and advising the customer on the vehicles issues. Vehicle servicing & general maintenance including electrical & vehicle Diagnostics. Mobile Vehicle Technician / Roadside Technician are the face of the business so its important you deliver exceptional Customer Service. Mobile Vehicle Technician requirements: We are looking fora minimum level 2 Vehicle maintenance and Repair. You must have proof of qualifications as these will be asked for If you are time served we can discuss options but you must have at least five years of experience as a full timeMechanic Must hold a full UK driving licence Have a strong all round technical experience maintenance, Technical, Electrical, and Diagnostic experience Consultant Billy Olivier Octane Recruitment Ref:28877 VTMDL Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter. Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. TPBN1_UKTJ

Vehicle Diagnostic Technician Location:Sutton coldfield Salary: Around £35,000 basic DOE plus bonus uncaped OTE Hours: Monday to Friday 8.30-5.30, 1 in 4 satuirday mornings paid as overtime Reference: 28873 My client is recruiting for an experienced Vehicle Diagnostic Technician to join their team in the Sutton Coldfield area. This is a fantastic opportunity to work with a reputable company that offers a supportive environment and great career prospects. Benefits for Vehicle Diagnostic Technician Enhanced Holiday, 23 days plus Bh, rises to 25 after 2 years Birthday off Life assurance Pension Scheme Tooth fairy dental Discount on parts and service High streett discounts Staff referral scheme Healthcare cash plan Career development programme Role Overview Vehicle Diagnostic Technician As a Diagnostic Vehicle Technician, you will leverage your advanced technical expertise and leadership skills to oversee complex diagnostics, mentor junior staff, and ensure the efficient operation of the workshop. Your role is pivotal in maintaining high standards of vehicle maintenance and repair, contributing to customer satisfaction and workshop productivity. Requirements Vehicle Diagnostic Technician Minimum of 3 years as a Vehicle Technician with a proven track record in diagnostics and complex repairs. Level 3 NVQ in Light Vehicle Maintenance and Repair (or equivalent) Strong mechanical skills A steady and reliable work history How to Apply If you are interested in this Senior Vehicle Technician vacancy, please send your CV in the first instance. I will be in touch upon receipt. All applications will be treated with the strictest confidence. Consultant: Billy Olivier Octane Recruitment VTMDL Vehicle Diagnostic Technician Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter. Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointmen TPBN1_UKTJ

Food/Wholesale Multi-Site Are you a driven, hands-on leader with a passion for retail, food, and fast-paced environments? Were on the lookout for a Multi-Site Commercial Manager to take the reins of our clients thriving market stalls and wholesale operations across Newcastle, Manchester, and Birmingham. This is more than just a management role its an opportunity to own the day-to-day and commercial performance of three key sites and play a pivotal part in their continued growth. You'll be the glue between the on-the-ground operations and head office Commercial and Finance teams, helping shape pricing, purchasing, and performance strategy. What You'll Be Doing: Taking full ownership of the operations, staffing, stock, and cash processes at each site. Leading and inspiring on-site teams to deliver exceptional customer service and sales performance. Working hand-in-hand with the Commercial team to fine-tune pricing, product selection, and supplier relationships. Maintaining tight financial controls and reporting systems in collaboration with the central Finance team. Constantly analysing sales data and market trends to spot opportunities and drive performance. Who are you? An experienced multi-site operator, ideally from a retail, food, or markets background. A strong leader who knows how to manage people, stock, cash, and customer experience all at once. Commercially savvy, confident making data-led decisions and agile in a trading environment. A highly organised problem-solver who thrives in a fast-paced setting. Someone with a full UK driving licence, ready to be mobile across the regions. Key Requirements: Availability for early mornings and Saturday trading it comes with the territory! Flexibility to support new market openings as we grow. Confidence working cross-functionally with HQ teams to ensure seamless execution. This is your chance to take on a dynamic leadership role with real impact and help shape the future of the regional market and wholesale business. If this sounds like your next challenge and you have the right experience to hit the ground running apply via the link below and we will be in touch. TPBN1_UKTJ

Multi-Skilled Service Engineer (Ex-Forces / Manufacturing) £42,000 - £47,000 (OTE 60K) + Company Van + 33 Days Holiday + 11% Pension + Training Birmingham, West Midlands Are you a Mult-Skilled Service or Maintenance Engineer from an Ex-Forces or Manufacturing background looking to work for a global powerhouse in materials testing that can offer in-depth on bespoke, highly technical equipment? Do you want a highly autonomous role where you'll be the go-to contact for blue-chip clients within the automotive and Formula 1 sectors? On offer is the chance to work for an international company that provides true autonomy and excellent earning potential. They pride themselves on their attention to detail and customer service, partnering with F1 teams and Blue-Chip Automotive manufacturers to supply, service and calibrate bespoke test equipment. In this role you will be visiting blue-chip Automotive, Aerospace, Motorsport and Manufacturing companies to calibrate, service and maintain bespoke test equipment. You'll be trained by experts, including two 2-week stays in America to learn the ins-and-outs of this high complexity equipment before working autonomously and planning your own schedule. You'll have all expenses paid, including travel, but must be prepared to stay away from home 2-3 nights a week. This role would suit a Multi-Skilled Service or Maintenance Engineer from a Manufacturing/Ex-Forces background looking for a highly autonomous, mobile role that can offer in-depth training, great overtime and a large variety of interesting work with blue-chip clients. The Role: Servicing, Maintaining and Calibrating bespoke Test equipment Being the main point of contact for F1 teams and Blue-Chip clients Specialist in-depth training at an American head office, and on the job 1-to-1 training Working a midlands patch, staying away 2-3 nights per week All Expenses and Travel paid Massive earning potential through overtime and door-to-door pay Company Vehicle for Private use The Person: Service or Maintenance Engineer Multi-Skilled background Happy with extensive travel and staying away 2-3 nights a week UK Driving License Job Reference: BBBH 19360ac Senior, Maintenance, Engineer, Service, Field, Mobile, Electrical, Manufacturing, Formula 1, F1, Automotive, PLC, Training, Progression, Birmingham, Coventry If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website TPBN1_UKTJ

K.A.G. Recruitment is delighted to be working exclusively with our client, an Industrial Supply Partner who is looking to recruit a Sales & Service Team Leader to join their existing team based in Oldbury. Due to expansion within the business service offering, we are seeking a strong Team Leader who is looking to join a reputable organisation and support their existing team. Job title: Sales & Service Team Leader Location: Oldbury Salary: Competitive + 25 days holiday plus bank holidays, holiday Buy-back scheme plus 1 day wellbeing day, Cycle to work scheme, Life Assurance, Income protection scheme, and Employee assistance scheme. Job type: Permanent Hours : Monday - Friday - 08.30-17.30 About the role: As the Sales & Service Team Leader, you will play a vital role in connecting customers, suppliers, and internal teams to ensure the smooth delivery of products, engineering services, and solutions that keep industry moving. You will support the business's continued growth and be part of an exciting offering focused on enhancing customer experience through innovation which embeds technology at the heart of the operation. Key responsibilities: Support the department head in leading the day to day running of the Sales office. Ensure that service levels and responsiveness meet contractual obligations and customer expectations to enable securing long-term commitments. Take a lead role in health & safety discussions, improvement opportunities and training. Drive improvements to the ETO conversion. Monitor sales performance and provide feedback when necessary. Communicate with both internal and external stakeholders. Help drive a coaching/supportive culture to develop the team further. Utilisation of system workplaces for quotation and order delivery. Preparing and submitting customer quotations. Order processing and fulfilment. Requirements: You will have previous experience within a similar role and be an excellent communicator who is able to display verbal and written communication with great attention to detail. Knowledge of building and sustainable long-term customer relationships and the ability to lead from the front and inspire the team. You will have knowledge of working with an ERP system and the functionality that this offers along with experience of delivering in a service led industry This is more than just a Sales Team leader opportunity; it is an opportunity for you to be at the forefront of one of the UK's leading Industrial Supply Partner Operations. Don't miss out on this exceptional opportunity to advance your career. Apply now and let us turn your passion for service into a rewarding profession. TPBN1_UKTJ

Dynamics 365 Administrator - the opportunity Our client is a ~300 head technology company that's undergone significant growth. As part of a wide-ranging Business Transformation programme and to prime the business for further expansion, they've implemented Dynamics 365. They are now looking for a talented D365 ad ?minstrator who can help them get the best out of the wide and evolving capabilities of the system. This is an internally-facing role and combines Subject Matter Expert level technical experience of the Dynamics CRM modules with good stakeholder engagement. The D365 Administrator will work as part of the Business Systems Transformation team, liaising closely with the business to understand and consult on its requirements before delivering these, working with internal BI and Development teams as needed. The role has tons of scope. Though this is an internal role, the company has a division that's a highly rated and accredited Microsoft Solutions Partner, so there's a large appetite for making the most of the very latest Microsoft technologies internally. You'll also have access to the latest training and accreditations. What we're looking for is someone who has a good balance between deep technical expertise and strong communication skills and who is motivated to exercise these fully in a business that has big ambitions. The role is based at the company's head office in central Birmingham. It's a hybrid role, with two days per week working from home (ideally Mondays and Fridays but that can be flexible). Dynamics 365 Administrator - Duties Day-to-day management of the Dynamics 365 environment (inc. users, security etc) Configuration & customisation: entities, forms, workflows, reports etc Monitoring of systems performance and troubleshooting Overseeing data integrity and quality within the system End-user support, troubleshooting, training Implement system updates and new releases Integrate D365 with other systems and applications, liaising with other departments Creating & maintaining comprehensive documentation Ensuring compliance of the system with standards, policies and regulations Stay up to date with latest features and best practices. Dynamics 365 Administrator -Requirements Proven experience of administering and developing Dynamics 365 CRM Modules: i.e. Sales, Customer Service, Project Operations Strong D365 administration experience including user management, security Strong business acumen and excellent stakeholder management skills Highly motivated for learning and self-improvement Knowledge of Power Platform tools Experience of data management inclduing imports, exports and data audits Relevant Microsoft accreditions: ideally MB230, MB280, MB910 Experience of Sales & Services CoPilot would be beneficial TPBN1_UKTJ

Our client is one of the leading British logistics providers headquartered at a purpose-built facilities in Birmingham. Well established offering supply chain management, transformation, and delivery projects - Forwarding, 3PL, 4PL and operational knowledge from a Freight Forwarder, Logistics Service Provider with a balanced portfolio of inbound and outbound blue-chip clients We are now recruiting for a Head of Customer Solutions in the Birmingham area The main purpose of the role, will involve working closely with account and business development managers to identify, qualify and pitch compelling value propositions to new and existing customers. For existing customers, focusing on the development of strategic client partnerships via win-win joint value creation initiatives. Concentrating on supply chain development efforts in building partnership engagement with assigned customers through joint strategy development, workshops to understand the customer ambitions and needs, as well as the development of tailored value propositions for selling the full range of freight and full logistics solutions, including: * Proactive qualification of opportunities in conjunction with Commercial and Key Account teams * Project management of supply chain development engagements, from qualification to value proposition delivery, including positioning and discussion of proposals with Customers in a consultative and proactive manner * Overall responsibility for the creation of the companies value proposition: Manging virtual, cross functional and remote teams with different disciplines * Prepare, organise and run internal and customer workshops and whiteboard sessions, aimed at understanding customer strategy, business model, supply chain strategies, needs and challenges to identifying future supply chain potential. Knowledge, Skills - * 5-10 years consistent exposure on strategic supply chain management, transformation, and delivery projects - Forwarding, 3PL, 4PL and operational knowledge from Freight Forwarder, Logistics Service Provider, Manufacturing or Consulting background * Supply Chain Management knowledge - Business acumen and basic financial knowledge - Process mapping and re-engineering (Six sigma, SCOR or similar desirable) * Ability to analyse data, derive insights, identify value levers and quantify qualitative and quantitative customer value delivered by Metro solutions related to the identified areas of opportunity. * Supply Chain Management systems / Information Systems knowledge -Interest and acute awareness and understanding of technology and digitisation value and application in supply chain. * Local and international market know - English as a first language is fundamental Degree Undergraduate Degree in Economics, Supply Chain Management or Engineering (preferred, but not mandatory) Package and Benefits: * Salary £60,000 to £75,000 dependent upon experience * Pension * 22 days holiday to start * Rewards and Discounts * Heath care plan * Cycle to work scheme * Social events * Free Parking * Plus more TPBN1_UKTJ

Dynamics 365 Developer x 2 (D365, Azure, CI/CD, Power Platform, Power Apps) Location: hybrid working - 2 days a week in Midlands Head Office Type: Full-time | Salary: Competitive Are you a seasoned Dynamics 365 Developer ready to take the lead on impactful projects? Join a dynamic, product-focused organisation where your expertise will shape the future of customer engagement and service delivery. My Global leading client are looking for someone who thrives in a collaborative, agile environment and is passionate about building smart, scalable solutions across Customer Service , Marketing , and Sales modules using the Power Platform and Dynamics 365 . What you'll be doing Lead the design and development of custom solutions in Dynamics 365 and Power Platform, ensuring alignment with business goals and best practices. Integrate Dynamics 365 with other systems to streamline data flow and automate processes. Customise and configure applications to meet specific business needs. Troubleshoot and support Dynamics 365 and Power Platform applications to ensure performance and reliability. Document development and integration processes clearly and thoroughly. Collaborate with stakeholders to translate business requirements into functional, scalable technical solutions. What you'll bring Proven hands-on experience with Dynamics 365 CE and Power Platform. Proficiency in: Omnichannel & CoPilot Studio Power Apps, Power Automate, Power BI C# (.NET), JavaScript, HTML, SQL Experience with Azure integration and managing Dataverse environments . Familiarity with Agile methodologies and tools like Azure DevOps for CI/CD. Strong analytical, problem-solving, and communication skills. Ability to work independently and collaboratively in a remote-first environment. Ready to make a difference? Submit your CV if you think you will be a good match for this role Studies suggest that women tend not to apply for a job if their CV isn't a perfect fit. Here, talent takes precedence over experience. So if you like the role and think you could be awesome at it in time, go ahead and apply. TPBN1_UKTJ

Personal Mortgage Consultant Salary: £33,483 per annum Hours: 35 Hours (0900 - 1700 or 1100 - 1900 Monday - Friday, Saturdays 0930 - 1230) Contract: Permanent Location: Hybrid (Office: West Bromwich) Were made for each other At the West Brom, we know solid futures dont happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, well do everything we can to help them build the life they want bit by bit. Were all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, youll put the customer at the heart of everything you do and make a positive lifelong impression. What youll be doing: Providing a service so good that our customers tell their friends and family about us. Be there when our customers need us in a way which suits them whether on the phone or face to face in a branch. Networking with branches, the Customer Contact Centre and representing the West Brom in our local communities. Supporting our existing customers through switching their product, further borrowing or moving their mortgage. Building relationships with customers to find out their needs and providing a solution from our products and services. Making outbound contact to keep our customers updated on their applications. Staying up to date on all our products and services and the wider mortgage market so youre always ready to share your knowledge and support our customers. Striving for a right first-time approach with a high level of accuracy to make things easy for our customers. What were looking for: Full CeMAP qualification (CeMAP 1 may be considered for a trainee status) Someone who shows up every day with a positive, helpful, and supportive attitude and makes a heartfelt impression on our customers. An infectious team spirit whos ready to collaborate and share ideas. A calm, clear, and confident communicator who can get their point across, as well as making other people feel heard. A customer centric person who holds a genuine interest in customers and their needs. Someone who can make conversations with customers easy and communicate information in a way that customers can understand. Empathy , we want you to put yourself in others shoes. Youll need to listen, understand, and offer support to all our customers. Flexibility , therell be times when well need you to step up to help your team especially during our busy times. A focused individual who can organise and prioritise workload with an emphasis on attention to detail. Previous experience delivering great customer service. We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply. What's in it for you: We pride ourselves on our development opportunities and always look to promote from within wherever possible, Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year, 2 paid volunteering days a year, Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and well match your further contributions up to 10.6% Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave, Life assurance provided by the Society at 4 times your salary, Yearly performance related pay scheme and pay review, Private medical insurance thats discounted when your time with us grows, with the option to include family members, Salary Sacrifice Electric/Hybrid Car Scheme, A Perkbox account giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more! And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness. Why choose the West Brom? Weve been named one of The Sunday Times Best Places to Work and we couldnt be prouder. Its a reflection of our warm, inclusive and supportive culture and how much we value our people. But what matters most is how youll feel when youre here because we dont just want you to fit in, we want you to feel like you truly belong. So when you join us, youll find a place that values your wellbeing, supports your growth and helps you build a career that works for you. Were a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. Well do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what were looking for. If you need any support with applying to one of our roles, get in touch at. Do it today and click apply! Head Office: 2 Providence Place West Bromwich B70 8AF. The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. the West Brom is a trading name of West Bromwich Building Society. TPBN1_UKTJ

Mortgage Administrator Salary: £24,316 per annum Hours: 35 hours per week (Rotating Rota - 0800 - 1600 & 0900 - 1700) Contract: Permanent Location: Hybrid (Office: West Bromwich) Here at the West Bromwich Building Society we are all about making a you-shaped career. We understand its not always easy juggling your career with all the important things outside of work. But with the right opportunities and support we can help you build a career that works for you. The West Brom are looking to recruit a Mortgage Administrator to join our established mortgage services team. The post holder will administer all mortgage related customer contact following the completion of a mortgage account and to deal with any other customer correspondence, emails and service requests, delivering Right first time solutions for all work processed. What the role will look like: To process all customer instructions and requests accurately and to meet department service standards To deliver excellent customer service To comply with all regulatory requirements To have a good understanding of the Department Risk and Control measurement framework and to know how they contribute to maintaining and delivering effective risk management To work as part of the Team with collective responsibility for completion of all team tasks to agreed service levels To continually develop own skills and to maintain ongoing personal development plan To maintain an up to date understanding of all processes and procedures and to understand how each task fits into the wider picture What you will bring to the role: Excellent administration skills Strong attention to Detail Ability to work effectively using own initiative or as part of a team and responsible for all team tasks to agreed service level A broad understanding of banking processes and procedures, particularly relating to Mortgages An ability to identify and suggest improvements to existing processes or procedures which deliver a service or efficiency gain We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply. What's in it for you: We pride ourselves on our development opportunities and always look to promote from within wherever possible, Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year, 2 paid volunteering days a year, Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and well match your further contributions up to 10.6% Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave, Life assurance provided by the Society at 4 times your salary, Yearly performance related pay scheme and pay review, Private medical insurance thats discounted when your time with us grows, with the option to include family members, Salary Sacrifice Electric/Hybrid Car Scheme, A Perkbox account giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more! And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness. Why choose the West Brom? Weve been named one of The Sunday Times Best Places to Work and we couldnt be prouder. Its a reflection of our warm, inclusive and supportive culture and how much we value our people. But what matters most is how youll feel when youre here because we dont just want you to fit in, we want you to feel like you truly belong. So when you join us, youll find a place that values your wellbeing, supports your growth and helps you build a career that works for you. Were a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. Well do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what were looking for. If you need any support with applying to one of our roles, get in touch at. Do it today and click apply! Head Office: 2 Providence Place West Bromwich B70 8AF. The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. the West Brom is a trading name of West Bromwich Building Society. TPBN1_UKTJ

Monitoring and reporting on service metrics, SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. The Head of Service Assurance will also support with contract management to ensure the effective and efficient management

Commercial responsibility for trading and customer flow underpinned by deep understanding of customer behaviours and drivers of customer activity to improve customer conversion, funnel improvement, activation, and engagement. The Head of Customer Connections is a pivotal leadership role within Every

Well established offering supply chain management, transformation, and delivery projects - Forwarding, 3PL, 4PL and operational knowledge from a Freight Forwarder, Logistics Service Provider with a balanced portfolio of inbound and outbound blue-chip clients. Our client is one of the leading British

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Concentrating on supply chain development efforts in building partnership engagement with assigned customers through joint strategy development, workshops to understand the customer ambitions and needs, as well as the development of tailored value propositions for selling the full range of freight a

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Concentrating on supply chain development efforts in building partnership engagement with assigned customers through joint strategy development, workshops to understand the customer ambitions and needs, as well as the development of tailored value propositions for selling the full range of freight

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Opus is a fast-growing company, and the Head of Billing is required to drive innovation and scalability of this operation. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. Shaping the journey of billing data from sale through to cas

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The Head of Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. The Head of Service Assurance will also support with contract management to

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Interim Head of Asset Management Location: North East Contract: Initial 6 months (potential extension) Day Rate: Negotiable DOE Our client, a Local Authority in the North East, is seeking an experienced Head of Service for Asset Management to provide high-level strategic and operational leadership

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Are you a senior residential manager with experience in strategic leadership and RI/Ops? NonStop Care are working with Children's Residential Service that are seeking a full-time Head of Service/Responsible Individual in the West Midlands. Benefits: Attractive Salary £63,629 - £68,

Supporting and ensuring arrangements are in place for the regular evaluation of the effectiveness and performance of the Board of Directors incorporating a range of methods including self-assessment and independent reviews. This post is subject to the Rehabilitation of Offenders Act (Exceptions Orde

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Head of Sales & Channel – MRO Engineering & Industrial. With a 98% first-pick rate across 20,000 + stocked items, customers partner up with this business as an extension of their own warehouse, handling high volume small value items and difficult to manage inventory. A newly created Business Devel

Are you a senior residential manager with experience in strategic leadership and RI/Ops? NonStop Care are working with Children's Residential Service that are seeking a full-time Head of Service/Responsible Individual in the West Midlands. The ideal candidate will be compliant with Ofsted to be

Head of CRM & Customer Engagement (15M FTC). We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. Extensive experience in senior CRM, customer lifecycle, or customer marketing strate

The Head of Customer Service will ideally have the following attributes: At least 5 years’ experience in a senior customer service leadership role Proven track record in managing multi-channel customer service operations Happy to travel around the UK for customer visits Able to plan your own

Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Due to the importance of this role and the new structure, it may be that you spend more time in the office for the start of your role. Fe

Head of Service/Responsible Individual. Undertake the role of Responsible Individual under Ofsted registration, ensuring compliance and governance. Maintain effective working relationships with Ofsted, local authorities, and other key stakeholders.

Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www. Companies that provide products and services to the Company such as human resources services, IT systems suppliers and support and background check providers, recruiters and headhunters, and hosting servic

Due to their continuous growth, they are now looking to employ a talented Head of Service (Commercial) based near offices close to Cambridgeshire or Bedfordshire. Head of Service (Commercial Law) -. Fantastic opportunity for an experienced Head of Service to manage a Commercial Department to join an

Start your journey with Head of Service. As a pioneer of diverse recruitment, Sanctuary Personnel is proud to encourage applicants from diverse backgrounds as our pool of candidates is very much reflective of the clients that candidates will support within their role. Working collaboratively to help

Reporting directly to the Chief Fire Officer, and advising members of the Fire Authority, this role plays a pivotal part in supporting the Service to realise our ambition of providing an outstanding public service which not only meets local needs but is responsive to the changing social, political,

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You will report to the Head of Estates and manage a team of property surveyors and support staff. The Head of Corporate Estate Management is responsible for delivering DVSA’s strategic asset management, ensuring the estate meets property legislation and statutes, and is managed effectively to maxi

Proven experience in a Head of Customer Success or Sales Leadership role, ideally in a related industry. This is a strategic leadership role focused on building and executing a robust Customer Success strategy that enhances customer satisfaction, increases renewals, and supports expansion across a b

As Head of Commercial, you’ll be at the heart of driving the commercial success of a designated Business Unit looking after a portfolio of projects of between £600m - £750m over a five year period. If you’re ready to make a difference and lead the commercial success of one of the UK’s larges

Reporting directly to the COO, the Head of Compliance will lead the development and delivery of a group-wide compliance strategy, with a particular focus on Health & Safety. Head of Compliance - Retail (National, Multi-Site) | Location: National travel required - Candidates must be based in the sout

We are delivering a comprehensive programme to future-proof our housing stock and ensure compliance, safety, and long-term value:. Aligned with Regulator of Social Housing (RSH) expectations, ensuring accuracy, transparency, and accountability.

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We are seeking a dedicated and dynamic Head of Customer Experience to lead the delivery of our Customer Experience approach across our housing & support services. Are you passionate about customer experiences and delivering high-quality housing & support services?.

As a Customer Service Assistant (CSA), you will be responsible for supporting your store to deliver high standards of customer service, availability, presentation, compliance, and engagement with your local community. You will work as part of a diverse and motivated team committed to attracting and

Reporting to the Director of Group Infrastructure and Operations, the Head of Service Operations is responsible for the effectiveness of services and user support to ensure optimum service availability and user productivity. The Head of Service Operations is responsible for the effectiveness of oper

Head of Customer Engagement (15-month FTC). Extensive experience in senior CRM, Customer Lifecycle, or Customer Marketing roles within DTC, retail, or CPG sectors. Analyze customer behavior and journey data for continuous improvement.

We’re looking for an exceptional leader to join our senior team as Service Director of Customer, Democracy and Neighbourhoods – a pivotal role at the heart of our ambition to transform how we serve our communities, empower councillors to lead and ensuring our services reflect the needs of our to

You will be responsible for the strategic planning, delivery, and optimisation of both facilities management and infrastructure development services across this complex and high-performing estate. Chartered membership of a relevant professional body - IWFM, CIOB, CIBSE, RICS etc. Degree in a propert

Proficiency in MS Office applications (Excel, PowerPoint, Word). Under / Over recovery of direct hours. Improve contract management, focusing on T&Cs of contracts with strong RoE.

Reporting to the Director of Digital, the Head of Delivery is pivotal in the successful delivery of IBCA’s strategy and service development and ensuring effective IT support to the organisation. The role will be responsible for ensuring the effective delivery of the Infected Blood Compensation Sch

Join us as our new Head of FM - Immigration and Justice. You'll be responsible for setting the strategic direction of all FM services, ensuring everything runs safely, smoothly, and in line with all regulations. Solid understanding of building services like heating, ventilation, refrigeration, elect

First for Customers We are recognised as the 'go to' convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards. Heart of England Cooperative Society are looking for a Customer

Reporting to the Director of Group Infrastructure and Operations, the Head of Service Operations is responsible for the effectiveness of services and user support to ensure optimum service availability and user productivity. The Head of Service Operations is responsible for the effectiveness of oper

Key Responsibilities of the Interim Deputy Head of Mental Health:. Skills, experience and knowledge required of the Deputy Head of Mental Health:. A strong track record of delivering high quality customer services.

We have an exciting opportunity for a Head of Service and Infrastructure to join our Technology Services directorate. Experience of defining and driving delivery of service and infrastructure strategies. To ensure your success as the BMAs Head of Service and Infrastructure you will ideally have:.

Head of Function - Head of Reception & Safer Communities. You will also play a vital role in managing budgets, ensuring the delivery of a high-quality service within financial constraints. Developing strategies to optimise efficiency, improving quality, and controlling costs will be central to your

You will support customers whilst they complete their online comparisons, offer clarity on product information and help customers take advantage of special offers that we have available. As a Customer Service Advisor, you will be the primary point of contact between the business and our customers. D

Other organisations may call this role Customer Support Advisor, Client Services Assistant, Customer Service Administrator, Supporter Care Advisor, or Customer Services Executive. Providing excellent customer service, you will act as the first point of contact, fielding phone calls, emails, letters

Sign in to set job alerts for “Head of Customer Success” roles. Head of Customer Advisory - Dynamics 365. In just over 4 years, we’ve helped hundreds of operators around the world process tens of millions in automated payments.

Head of Customer Success | Energy & Environmental Consultancy | Hybrid / UK Travel | Competitive Salary + Commission. Proven experience in a Head of Customer Success or Sales Leadership role, ideally in a related industry. Get notified about new Head of Customer Success jobs in.

This Head of Retail role offers a salary of up to £140,000, plus a comprehensive benefits package and the opportunity to make a lasting impact at national scale. The successful candidate will play a key role in shaping the future of service delivery, customer experience, compliance, and operational

We’re looking for an exceptional leader to join our senior team as Service Director of Customer, Democracy and Neighbourhoods – a pivotal role at the heart of our ambition to transform how we serve our communities, empower councillors to lead and ensuring our services reflect the needs of our to

Ciptex, a leader in bespoke cloud communication platforms, is seeking an experienced and inspiring Head of Customer Delivery to oversee the successful delivery of innovative software solutions while guiding and developing our talented technical team. You will play a key role in aligning technical ex

Based in the UK and reporting directly to the CEO, the successful candidate should have a strong understanding of the IT Services industry, including QE Software Testing and Cybersecurity. As the Global Head of New Business Sales, you will drive growth in our Cybersecurity and QE Software Testing se

Concentrating on supply chain development efforts in building partnership engagement with assigned customers through joint strategy development, workshops to understand the customer ambitions and needs, as well as the development of tailored value propositions for selling the full range of freight a

Reporting directly to the Chief Fire Officer, and advising members of the Fire Authority, this role plays a pivotal part in supporting the Service to realise our ambition of providing an outstanding public service which not only meets local needs but is responsive to the changing social, political,

Do you believe that good governance is critical to driving good outcomes? Would you enjoy leading a diverse, multi-site team to deliver assurance reviews of suppliers delivering vital welfare and employment support services? Do you want to be part of a caring and inclusive team, committed to support

The Head of Relocation Co-ordinator is responsible for leading and executing end-to-end relocation services for both domestic and international healthcare professionals joining UK-based roles. Proficiency in CRM/ATS platforms and Microsoft Office Suite. Oversee a team of relocation coordinators and

Deputising for our head of Shared Lives: maintaining the risk register for services, identifying, managing, monitoring and escalating risks appropriately when our head of Shared Lives isn’t around. Alongside the head of Shared Lives, your job will be to make sure each one of the services in Shared

Child and Family Health Devon (CFHD) is advertising for a Band 8b Deputy Head of Service to work closely with the CFHD Heads of Service in a deputy role. This is an exciting time as we are a service going through a process of re-design, development and growth, so you need to have experience in leadi

Our Local Authority is looking for a Head of Service in asset management within housing. Oversee neighbourhood planning, investment planning, asset performance, divestment, and economic efficiency, ensuring timely delivery of cyclical and planned maintenance programmes. Set strategic and operational

Sign in to set job alerts for “Head of Customer Success” roles. Sales Director - Professional Services (High Commission, No Base Salary). We're looking for an experienced Customer Success leader to be our first hire in Customer Success - owning the function, building the team, and driving value

You will be part of the EMEA Customer Service management team and will take ownership of developing and executing the Head of Customer Service role within the UK. Senior Director of Customer Service UK. Join us and be part of a global enterprise proud of its Swiss roots and full of worldwide opportu

Provide the support and professional development of staff including supervision, appraisals, to ensure staff are supported to deliver high quality services in line with the priorities of the service. Within this role you will lead and manage all aspects of cared for services, including the following

Head of Function - Head of Residence & Regimes. You will also play a vital role in managing budgets, ensuring the delivery of a high-quality service within financial constraints. Developing strategies to optimise efficiency, improving quality, and controlling costs will be central to your work, alon

The Head of First Line Risk and Customer Conduct will ensure seamless delivery of governance and controls, drive proactive risk management, and oversee the operation of controls. This brand-new role sits in the first line of defence (1LoD) with the key purpose of leading the design and implementatio

Head of Client Service – Insight, Strategy & Customer Experience Business. You will ensure that what is won is delivered in a way that leads to greater opportunities and increased share of insight spend with a portfolio of brilliant clients in retail, finance, and consumer manufacturing. It will b

The Head of Customer Success will be required to lead, motivate and manage a busy customer success and customer health team through periods of significant change and transformation, ultimately always with the goal of having a high performing team culture in place. The Head of Customer Success is acc

Chief Executive by taking responsibility for the day-to-day operations of VOS, working in close cooperation with the Head of Care (Deputy CEO). Proficiency in IT systems and social media, including video conferencing and MS Office software. You are here: Home / News / News / Veterans Outreach Suppor

This role involves leading a team of IT professionals, managing offshore teams and service providers, and driving service improvements. Head Office in Digbeth, Birmingham. The successful candidate will ensure the seamless, cost-effective, and efficient delivery of IT services to meet business needs,

Sign in to set job alerts for “Head of Service Operations” roles. They’re looking to strengthen their leadership team with a high-calibre Head of Operations & Service to oversee the following:. Trading from a central location, they have a good reputation for customer service, specialist equipm

Primary Objective: As the Head of Bidding, you will be responsible for delivering AKG’s Growth Strategy, securing new business through the development and execution of effective bidding strategies. Work closely with Head of Strategic Partnerships to identify required partnerships and delivery solu

We are seeking a dedicated and dynamic Head of Customer Experience to lead the delivery of our Customer Experience approach across our housing & support services. Lead the neighbourhood management, income collection, anti-social behaviour, extra care, and supported housing services to ensure all cus

Due to their continuous growth, they are now looking to employ a talented Head of Service (Commercial) based near offices close to Cambridgeshire or Bedfordshire. Fantastic opportunity for an experienced Head of Service to manage a Commercial Department to join an award-winning Public-Sector Law Pra

Head of Service/Responsible Individual. Undertake the role of Responsible Individual under Ofsted registration, ensuring compliance and governance. Eligible for RI post with Ofsted.

It is always a good idea to include a covering letter outlining your experience as a Head of Customer Solutions with your application as this will enhance your chances of selection and improve your prospects of landing the Head of Customer Solutions role you desire. If you feel that you have the ski

The Head of Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. The Head of Service Assurance will also support with contract management to

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working. Head of Service - Mental Health Social Work Job Profile. Head of Service

We are delivering a comprehensive programme to future-proof our housing stock and ensure compliance, safety, and long-term value:. Comprehensive Asset Register - Aligned with Regulator of Social Housing (RSH) expectations, ensuring accuracy, transparency, and accountability.

Working alongside the Head of Sound and AV, this role has responsibility for all Sound and AV requirements for Rep productions and will assume a hands-on role in the day-to-day running of the department. This role will require you to deputise for the Head of Sound and AV and ensure the efficient tec

Reporting to the Director of Digital, the Head of Product is pivotal in the design and delivery of IBCA’s strategy and service development. The Head of Product will engage with all areas across the organisation and beyond to collaboratively define our service strategy and develop the service level

Head of Service Desk – Microsoft Partner (Up to £70K DOE). As Head of Service Desk, you will lead the entire support function, ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. Oversee day-to-day operations of the Service Desk, ensuring consistent SLA adherence and outstandin

This is a pivotal post, providing strategic and professional leadership to the Psychological Services Network (PSN) – a growing, diverse, and highly skilled community of psychological professionals embedded across our medical and surgical services. We are seeking an outstanding consultant psycholo