Head of customer service jobs in BeckenhamCreate job alerts

You may have experience in areas such as Deputy Head of Service for Performance & Quality, Data, Data Analyst, Head of Service for Performance & Quality, Director of Service for Performance & Quality, Deputy Director of Service for Performance & Quality, Research. Deputy Head of Serv

Analyse donor feedback and data to spearhead improvements in self-service and live customer service support. Lead and mentor a team of customer service leads, customer success executives and account manager. Strategise the next level of customer service required to ensure our donors have the best...

You may have experience in areas such as Deputy Head of Service for Performance & Quality, Data, Data Analyst, Head of Service for Performance & Quality, Director of Service for Performance & Quality, Deputy Director of Service for Performance & Quality, Research. Position: 6045 Deputy Head of Se...

As the council’s lead professional officer for Mental Health social care services, you will have the opportunity to shape and influence the delivery of vital services. You will be responsible for both strategic and operational aspects of high-demand service areas, ensuring that our services meet ...

Other ResponsibilitiesITIL Process Implementation and ManagementIT Service DeskLeadership and Team DevelopmentStakeholder EngagementIncident and Problem Management</li&

As a leader of Private Banking’s Client Service Team, you will be directly responsible for the delivery of Client Services, and the management of Client Service Professionals with a direct reporting line to the COO. You will develop and maintain positive relationships with internal colleagues sup...

The Opportunity:Reporting into senior leadership, and taking charge of a team of 6 BDRs and 3 AEs, this is an exciting player/manager lead role for a well established business looking to launch a new project. You thrive in the fast-paced environment of a growth-stag

Provide strategic leadership around the external communication of our service proposition, working with colleagues within communications, marketing and digital teams to embed our audience framework, content strategy and marketing strategy, to maximise our reach, relevance and impact of our servic...

What you will do:Manage a group of Service Professionals in their day-to-day activities to promote a superior client experience for assigned FirmsOrganise and distribute work-load among your team of Service Professionals, to ensure daily c

The Head of Service Operations will operate as part of the RGRT Leadership team, and is also a member of the Technology Senior Leadership team, reporting to the Technology Director for the UK&I. The Head of Service Operations role will operate as a strategic leader within Technology and will ensu...

Role responsibilities:Manage a Customer Success team to maintain high quality customer experience in the UK and in our new markets (speed to install, answer rates, NPS, etc)Transform our customer journey into one that is ‘digital-fi

As the Head of Customer Experience Analytics at Back Market, you will lead a high-impact analytics function that empowers teams with data-driven insights to enhance customer engagement, retention, and overall experience. By building and mentoring a team of analysts, you will enable Back Market to...

SKILLS AND EXPERIENCEFunctional / Technical Competencies:EssentialFinancial – cost categorization (capital vs expense)Project / programme / portfolio management including change co

As the council’s lead professional officer for Mental Health social care services, you will have the opportunity to shape and influence the delivery of vital services. You will be responsible for both strategic and operational aspects of high-demand service areas, ensuring that our services meet ...

ROLE: Head of Law (Contracts & Information)LOCATION: London (Office-based, 3 days per week)RATE:£550-600 per day LTD (DOE and interview performance)CON

The role is responsible for the delivery of these services within set budgetary parameters and for their ongoing service improvement, and works with a range of internal and external partners to achieve effective outcomes for residents. The Mental Health service consists of a range of teams that c...

The Insolvency Service is a great place to work, learn and grow your career!Job DescriptionReporting and Relationships:reports to: Director of Digital and Information Servicesdirect

Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off. Work closely with the Bank’s customer-facing teams to support the rollout of new support initiatives and continuous improvement. You will support the development and delivery of the Bank...

Head of Law (Contracts & Information Governance)Service Care Legal are currently recruiting on behalf of a London Borough Council who are seeking a Head of Law (Contracts & Information Governance) on a contract basis. Oversee a team of legal professionals, offering guidan

You may have experience in areas such as Deputy Head of Service for Performance & Quality, Data, Data Analyst, Head of Service for Performance & Quality, Director of Service for Performance & Quality, Deputy Director of Service for Performance & Quality, Research. Deputy Head of Service for Perfo...

What you will do:Manage a group of Service Professionals in their day-to-day activities to promote a superior client experience for assigned FirmsOrganise and distribute work-load among your team of Service Professionals, to ensure daily c

You will work closely with all areas of the Bank to support the development of the Bank’s customer outcome reporting, through both ongoing MI and production of the annual Consumer Duty Board Report. You will help drive ownership of customer outcomes reporting and effective reporting on conduct ri...

What do I need?Experience from B2B events/media/marketing/content or similarExcellent interpersonal skills and client management abilityStrong team management experience, passion for leadership

As the council’s lead professional officer for Mental Health social care services, you will have the opportunity to shape and influence the delivery of vital services. You will be responsible for both strategic and operational aspects of high-demand service areas, ensuring that our services meet ...

Your responsibilities will include:Organising and managing global client delivery operations across functional teamsEnsuring the highest quality standards, client satisfaction, and effective cost managementDetermining future cap

As Head of Service, you'll lead by example, ensuring service standards remain high and consistent, while mentoring a team of floor managers across all venues. This role involves time on-site but also connects to the Head Office, meaning fewer late nights and less time spent on the floor. Join a d...

We’re looking for a friendly, analytical Head of Customer Success to manage our partner relationships. We are proud to have one of the highest rated pages on Trustpilot and our service has a market-leading Net Promoter Score of 88. You will be the first point of contact for our partners, conduct ...

As Head of Service, you'll lead by example, ensuring service standards remain high and consistent, while mentoring a team of floor managers across all venues. Join a dynamic group of 10 bars and restaurants across London and Birmingham, known for their exceptional service and vibrant atmosphere. ...

Global Head of Service - Automotive ProtectionQBE Insurance London, United KingdomPrimary DetailsTime Type: Full timeWorker Type: EmployeeGlobal Head of Service - Automotive Protection</

To sustain this growth, we’re seeking a Head of Customer Experience to lead and scale our Core Customer Success team, driving customer satisfaction and successful adoption of our platform. As Head of Customer Experience, you’ll own the Core Customer Success function, focusing on scaling the team

Service Care Legal are currently recruiting on behalf of a London Borough Council who are seeking a Head of Law (Contracts & Information Governance) on a contract basis. ROLE: Head of Law (Contracts & Information)LOCATION: London (Office

An immediate start opportunity for a Head of Customer Service. Implement and manage customer service workflows, ensuring that all customer interactions are resolved in a timely, accurate, and professional manner. Oversee day-to-day customer service operations, ensuring efficient and effective han...

About the roleAs the Head of Customer Success for GMS, you will play a leading role in ensuring the success of our clients’ B2B content marketing campaigns through GMS and the wider GD Media marketing solutions offering. Work with the Director of Operations &

Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off. Support the Bank’s work to help proactively identify customers with additional needs, including through the use of data. Work closely with the Bank’s customer-facing teams to support th

Head of AI Customer Operations. Set up our installation business for scale; taking our installation offering international with customer support that scales seamlessly. Our Customer Success, Data Science and ML teams have already built AI agents that are reducing friction in our customer journey....

If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the apply button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in con...

As our Head of Customer Experience and Sales you will be responsible for championing our customers, building two best in class teams that are capable of delivering a consistently exemplary service to our customers, whilst knocking all sales targets for six. A chance to be at the heart of one of t...

If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the apply button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in con...

Head of AI Customer Operations. Our Customer Success, Data Science and ML teams have already built AI agents that are reducing friction in our customer journey. Ability to inspire, and coach a strong team that has historically focused on customer service operations into one focused on AI operatio...

Provide strategic leadership around the external communication of our service proposition, working with colleagues within communications, marketing and digital teams to embed our audience framework, content strategy and marketing strategy, to maximise our reach, relevance and impact of our servic...

The Head of Global Service will manage customer service, field service operations, service contracts, post-market support, and providing service training to global partners and internal teams. Oversee global customer service operations, ensuring professional and prompt management of all customer ...

As the Head of IT Service Delivery, you will lead a function of service specialists with responsibility for the UK Bank’s IT Service Management capabilities (incident, problem, change, release and reporting), the IT Service Desk (supporting c. Among other things, you will lead the roll out of new...

As Product Director you will be the head of Product Management for the entire portfolio of current and future software products within the Coats Digital business unit as well as be responsible for our Global Customer Success function. As the Head of Customer Success, your role will be to manage t...

The purpose of the post is to support the work to improve the standard of practice across the Service and take responsibility for the day to day running of all aspects of the Children & Young Adults with Disabilities. We are looking for an experienced and passionate Head of Service to lead Childr...

The successful candidate will be motivated, resilient, organised, high calibre and dedicated to delivering a great customer journey - We need someone whom has a wealth of experience & CEX improvement & can do thing professionally at pace. We are working with an exciting brand whom are looking for...

As Head of Service, you'll lead by example, ensuring service standards remain high and consistent, while mentoring a team of floor managers across all venues. Join a dynamic group of 10 bars and restaurants across London and Birmingham, known for their exceptional service and vibrant atmosphere. ...

As our Head of Customer Experience and Sales you will be responsible for championing our customers, building two best in class teams that are capable of delivering a consistently exemplary service to our customers, whilst knocking all sales targets for six. A chance to be at the heart of one of t...