41 Best head of customer service Jobs in Potters Bar (November 2026)

MARKETING MANAGER Full Time – Onsite | London About Layali Lounge Layali Lounge is a vibrant London restaurant offering an authentic and memorable Middle Eastern dining experience, combining quality food, stylish surroundings, hospitality, entertainment and exceptional customer service. As we continue to grow and strengthen the Layali Lounge brand, we are looking for an experienced, creative and commercially focused Marketing Manager to join our team. This is an exciting opportunity for a marketing professional who understands the hospitality industry and knows how to turn creative marketing activity into increased bookings, customer engagement, events and revenue. The Role We are looking for a proactive and commercially minded Marketing Manager to take responsibility for developing and delivering the overall marketing strategy for Layali Lounge. You will manage marketing activity across digital, social media, promotions, events, partnerships, customer engagement and local marketing, ensuring that Layali Lounge continues to build a strong presence in the London hospitality market. Working closely with the General Manager and management team, you will develop campaigns that increase brand awareness, attract new customers, encourage repeat visits and maximise restaurant and private-event bookings. The successful candidate will be creative, organised, commercially aware and confident managing marketing activity from concept through to delivery and performance analysis. Key Responsibilities Marketing Strategy • Develop and implement a comprehensive marketing strategy for Layali Lounge., • Create an annual and monthly marketing plan aligned with business objectives., • Develop marketing campaigns to increase sales, bookings, footfall and customer retention., • Identify opportunities to grow the Layali Lounge brand within the local London market., • Monitor hospitality, food, entertainment and consumer trends., • Research competitors and identify relevant market opportunities. Digital & Social Media Marketing • Oversee the overall social media strategy across Instagram, TikTok, Facebook and other relevant platforms., • Work with content creators or manage the creation of engaging photography, video, Reels and promotional content., • Develop monthly social media and content calendars., • Ensure consistent Layali Lounge branding, tone and messaging across all platforms., • Monitor engagement, reach, audience growth and conversion., • Respond to relevant customer engagement and online enquiries., • Identify social media trends and opportunities relevant to the restaurant. Promotions & Campaigns • Plan and execute promotional campaigns for food, drinks, seasonal offers and special occasions., • Develop campaigns around Christmas, Valentine's Day, Eid, Mother's Day, birthdays and other key dates., • Create campaigns designed to increase bookings during quieter trading periods., • Work with management to develop attractive offers while protecting profitability., • Measure campaign performance and make recommendations for improvement. Events & Private Hire • Develop marketing strategies to increase private events and group bookings., • Promote birthdays, engagements, celebrations, corporate events and other private functions., • Create promotional materials and digital campaigns for private events., • Build relationships with event planners, local businesses and relevant organisations., • Support the management team in promoting special events and entertainment nights. Influencers & Partnerships • Identify and build relationships with relevant local influencers, food bloggers and content creators., • Organise influencer visits and collaborations., • Develop partnerships with local businesses, hotels, offices and community organisations., • Explore opportunities for cross-promotions and collaborative campaigns., • Monitor the performance and commercial value of partnerships. Customer Acquisition & Retention • Develop initiatives to attract new customers to Layali Lounge., • Support strategies designed to increase repeat visits and customer loyalty., • Develop email, database and customer communication campaigns where appropriate., • Analyse customer feedback and identify opportunities to improve the overall guest experience., • Work with management to promote new products, menus and services. Advertising & Paid Marketing • Plan and manage paid advertising campaigns across relevant digital platforms., • Monitor advertising budgets and campaign performance., • Work with external agencies or suppliers where required., • Ensure marketing spend delivers measurable commercial results., • Analyse cost per lead, booking, customer acquisition and campaign return where appropriate. Brand Management • Maintain a consistent Layali Lounge brand identity across all marketing channels., • Ensure menus, promotional materials, digital content and advertising reflect the brand correctly., • Coordinate photography, videography, graphic design and promotional materials., • Ensure all marketing communications are professional, accurate and aligned with the restaurant's identity. Reporting & Performance • Monitor marketing performance on a weekly and monthly basis., • Provide management with clear marketing reports and recommendations., • Track key performance indicators including:, • Restaurant bookings, • Event enquiries, • Customer acquisition, • Social media engagement, • Website traffic, • Campaign performance, • Promotional performance, • Customer retention, • Use data and customer insights to improve future marketing campaigns. About You The ideal candidate will have: • Proven experience as a Marketing Manager, Marketing Executive or similar role., • Previous experience within hospitality, restaurants, food & beverage, leisure or lifestyle brands is highly desirable., • Strong understanding of digital marketing and social media., • Experience developing and implementing marketing strategies., • Strong knowledge of Instagram, TikTok, Facebook and Google platforms., • Experience creating and managing marketing campaigns., • Strong understanding of local marketing and customer acquisition., • Experience working with influencers, content creators and commercial partners., • Excellent written and verbal communication skills., • Strong creative and organisational skills., • Commercial awareness and understanding of marketing budgets., • Ability to analyse marketing data and turn insights into practical actions., • Excellent attention to detail., • Ability to manage multiple campaigns and deadlines., • Proactive, enthusiastic and hands-on approach., • Ability to work independently while working closely with senior management., • Passion for hospitality, food, events, entertainment and customer experience. Key Personal Qualities We are looking for someone who is: • Creative – able to develop fresh marketing ideas and campaigns., • Commercial – understands that marketing must contribute to business performance., • Proactive – identifies opportunities rather than waiting to be asked., • Organised – able to manage multiple campaigns and deadlines., • Data-driven – comfortable reviewing performance and making improvements., • Customer-focused – understands what motivates customers to visit and return., • Hands-on – willing to be actively involved in content, campaigns and events., • Professional – represents the Layali Lounge brand positively at all times. What We Offer • Full-time position based at Layali Lounge, London., • Opportunity to take ownership of the marketing function for a growing hospitality brand., • Creative and varied working environment., • Direct involvement with the management team., • Opportunity to develop and implement your own marketing ideas., • Opportunity to build a strong portfolio within the hospitality industry., • Competitive salary depending on experience., • Opportunities for career development and progression. Position Details Job Title: Marketing Manager Company: Layali Lounge Location: London Employment: Full Time Working Arrangement: Onsite Industry: Hospitality / Restaurant / Food & Beverage Join Layali Lounge If you are an ambitious and commercially minded marketing professional who can combine creativity, digital marketing, local marketing and business development, we would love to hear from you. Join Layali Lounge and play a key role in growing our brand, increasing customer engagement, driving restaurant bookings and developing our private events business.

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Roaming Roast Borehamwood

Roaming Roast is looking for someone to run our Borehamwood coffee truck at weekends. Your main responsibilities will be: -Driving the tuktuk to its location from our storage facility -Lead barista throughout the day (you will be supported by another barista) -Ensuring standards of quality and hygiene are upheld Hours: 7.30-4pm Saturday and Sunday There will always be additional hours available during the week should you wish to take them but this is not required. You must have held a full driving licence for 2 years and be over 25 years of age for insurance purposes. We are a small chain of specialty coffee trucks operating in London and Hertfordshire. Our ideal candidate is someone who has multiple years of experience as a barista and someone who is able to demonstrate their ability think and act independently. As a small business, you'll wear many hats other than just barista. As we're an outdoor coffee truck, someone who enjoys being out in all weathers essential and being a practical problem solver is highly desirable. This is an incredibility rewarding job for the right candidate. We believe that people in hospitality deserve better. So if you love standing outside talking to people whilst accepting the responsibility of managing a coffee truck for the weekend, this is for you! Run by husband and wife team Charlie and Abbi, we have a loyal customer base who come for a chat, as well as a coffee. Commonly cited as the best coffee in Borehamwood, we are a small business aiming to make a big difference to the quality of coffee people drink. We serve specialty coffee from Origin and homemade treats made by Abbi, with a commitment to delivering coffee as the roaster intends: no syrups and no squirty cream. Our dedication to quality ensures that every customer enjoys a premium coffee experience. Benefits 28 Days holiday prorated for part time 3% pension contributions Free coffee whilst on shift Staff discount on beans and treats Free PureGym membership Extra warm socks and hats are issued in winter. Suncream and hat provided in the summer! Desired experience Minimum 1 year full time (or part time equivalent) experience as a speciality coffee barista is essential Someone who is crack on and do without needing to be asked Strong Interpersonal Skills and Customer Service abilities Excellent Communication skills Attention to detail and a commitment to quality Ability to work efficiently in a fast-paced environment A team player who's known for being on time and reliable A physically practical person who is prepared to attempt to fix things when they're broken Resilience and adaptability is essential Someone who enjoys the outdoors is highly advantageous due to the nature of our business Benefits: • Company events, • Company pension, • Discounted or free food, • Employee discount, • Gym membership, • Sick pay, • Store discount

Key Responsibilities • Manage the daily operations of the retail store and ensure smooth running of all activities., • Lead, motivate, and develop a team of retail staff., • Recruit, train, and support employees to maintain high performance standards., • Deliver excellent customer service and handle customer enquiries and complaints professionally., • Monitor sales performance and work towards achieving store targets and KPIs., • Manage stock levels, deliveries, replenishment, stock checks, and inventory control., • Ensure the store is clean, organised, well-presented, and compliant with company standards., • Manage staff rotas, attendance, holidays, and daily workloads., • Monitor cash handling, banking procedures, and daily financial controls., • Implement company promotions, merchandising standards, and marketing initiatives., • Monitor operating costs and help maximise store profitability., • Ensure compliance with company policies, health and safety regulations, and legal requirements., • Prepare sales and performance reports for senior management., • Identify opportunities to improve sales, customer satisfaction, and operational efficiency., • Deal with operational issues quickly and effectively.

Purpose of the role To take responsibility for the day-to-day running of the kitchen, delivering consistently high-quality food while maintaining an organised, safe and commercially efficient operation. The Head Chef will lead and develop the kitchen team, manage preparation and service, control food costs and waste, and work closely with restaurant management to meet agreed standards and business targets. Key responsibilities 1. Kitchen operations and service • Lead the kitchen during preparation and service, taking an active role in cooking and managing the pass., • Plan daily preparation levels around bookings, expected trade and upcoming events., • Allocate duties clearly and ensure each section is ready before service., • Check dishes for taste, temperature, portion size and presentation before they leave the kitchen., • Maintain consistent standards through agreed recipes, preparation methods and plating specifications., • Communicate with front of house about availability, specials, dietary requests and service delays., • Resolve kitchen problems promptly and respond constructively to customer feedback. 2. Team leadership and staffing • Lead by example, creating a professional, respectful and accountable working environment., • Prepare kitchen rotas in line with anticipated trade and agreed labour budgets., • Organise effective cover for holidays, absence and busy service periods., • Train new starters and develop existing staff in cooking techniques, recipes, service standards and safe working practices., • Monitor performance, provide regular feedback and address concerns with management., • Support recruitment and identify training needs across the kitchen team., • Ensure opening, closing and handover duties are completed consistently. 3. Food costing, purchasing and stock control • Work to agreed food gross-profit, purchasing and waste targets., • Maintain accurate recipe costings, portion specifications and preparation yields., • Monitor ingredient price changes and flag their impact on dish profitability., • Place orders in line with forecast demand, available stock and approved budgets., • Check deliveries for quality, quantity and condition, resolving discrepancies with suppliers., • Maintain stock rotation, labelling and organised storage., • Complete regular stocktakes and investigate unusual usage or discrepancies., • Record and review waste, taking practical steps to reduce overproduction, spoilage and avoidable losses. 4. Menu development • Work with management to develop dishes and menus suited to the restaurant’s customers, concept and price points., • Balance creativity with profitability, kitchen capacity and speed of service., • Trial and cost new dishes before introduction., • Produce clear recipe cards, portion guides and presentation standards., • Train the team before menu changes go live., • Keep ingredient and allergen information up to date when recipes or suppliers change. 5. Food safety, hygiene and safe working • Take day-to-day responsibility for implementing the restaurant’s food-safety procedures., • Ensure staff follow agreed controls for storage, preparation, cooking, cooling, reheating and cleaning., • Maintain accurate food-safety records and ensure required checks are completed., • Manage allergen information and communication, including controls to reduce cross-contact., • Maintain cleaning schedules and verify that work areas, equipment and storage areas meet the restaurant’s standards., • Report equipment faults, safety hazards and maintenance requirements promptly., • Support inspections and audits, completing agreed corrective actions., • Ensure staff use equipment safely and follow the restaurant’s health and safety procedures. 6. Communication and accountability • Hold regular kitchen briefings and communicate priorities clearly., • Attend management meetings and report on food costs, waste, staffing and operational issues., • Agree purchasing, menu changes and staffing decisions within the authority set by management., • Work closely with front of house to improve service flow and the customer experience., • Maintain clear handovers so the kitchen operates consistently in the Head Chef’s absence. Person specification Essential • Proven experience leading a restaurant kitchen as a Head Chef, or as a Senior Sous Chef ready to take full responsibility., • Strong practical cooking skills and the ability to maintain consistent standards during busy services., • Experience managing, training and motivating a kitchen team., • Sound understanding of recipe costing, portion control, stock management and waste reduction., • Practical knowledge of food hygiene, allergen management and safe kitchen working., • Strong organisation, communication and problem-solving skills., • Ability to plan preparation, prioritise tasks and remain calm under pressure., • Willingness to work the agreed shift pattern, including evenings and weekends. Desirable • Experience in [insert cuisine or restaurant style]., • Relevant professional cookery qualifications or equivalent practical experience., • Level 3 Food Safety qualification, or willingness to complete suitable supervisory training., • Experience developing menus and maintaining recipe-costing systems., • Familiarity with digital ordering, stock-control or rota software., • Experience supporting food-safety inspections and internal audits.

Grill chef Job Overview We are seeking a dynamic and experienced Head Grill Chef to lead our grilling and food preparation team with enthusiasm and expertise. In this pivotal role, you will oversee all aspects of grill station operations, ensuring exceptional quality, safety, and efficiency. Your leadership will inspire your team to deliver outstanding culinary experiences, uphold food safety standards, and maintain a vibrant, energetic kitchen environment. This is an exciting opportunity for a passionate culinary professional eager to showcase their skills in a fast-paced hospitality setting. Responsibilities Lead and supervise the grill station team, fostering a positive and motivated work environment Oversee food production processes, ensuring all grilled dishes meet high standards of quality and presentation Manage food preparation tasks efficiently, coordinating with kitchen staff to meet service demands Ensure compliance with food safety regulations and hygiene standards across all grilling activities Develop and implement innovative grilling techniques and menu items to enhance customer satisfaction Train team members on proper cooking methods, food handling, and safety procedures Maintain inventory levels for grilling ingredients and equipment, minimizing waste and controlling costs Requirements Proven supervising experience in a busy kitchen or restaurant environment, preferably in a leadership role within hospitality or culinary settings Strong background in food production, cooking techniques, and food preparation specific to grilling methods Excellent team management skills with the ability to motivate and develop staff members Extensive kitchen experience with a focus on culinary excellence in grilling and food service operations Knowledge of food safety protocols, hygiene standards, and restaurant health regulations Demonstrated leadership qualities with the ability to coordinate multiple tasks efficiently under pressure Prior experience in hospitality or restaurant settings is highly desirable Ability to serve as a role model for professionalism, teamwork, and customer-focused service Join us as our Head Grill Chef and bring your passion for grilling to life! Lead your team with energy, inspire culinary innovation, and create memorable dining experiences that keep guests coming back. We are committed to supporting your growth as a leader in the vibrant world of hospitality. Benefits: Employee discount Work Location: In person

About the role We are looking for a reliable, hands-on Sous Chef to help lead our kitchen team. Working closely with the Head Chef and restaurant management, you will help deliver consistently high-quality food, keep service running smoothly, and maintain excellent standards of cleanliness, organisation and food safety. You will lead by example, support and develop the kitchen team, and take charge of the kitchen when the Head Chef is absent. This role suits someone who takes pride in their cooking, communicates clearly and remains calm during busy service. Key responsibilities Food preparation and service Food quality: Prepare, cook and present dishes consistently, following agreed recipes, portion sizes and presentation standards. Service preparation: Organise mise en place and ensure each section is stocked and ready before service. Kitchen coordination: Oversee sections during service, manage ticket flow and check dishes before they leave the kitchen. Front-of-house communication: Work closely with the service team on order timings, dietary requirements, availability and customer feedback. Menu development: Support the Head Chef with specials, recipe development and improvements to preparation methods. Team leadership Shift leadership: Lead the kitchen in the Head Chef’s absence, allocating tasks and maintaining standards throughout the shift. Training: Support new and existing team members with recipes, equipment use, safe working practices and service expectations. Performance: Give clear direction and constructive feedback, addressing concerns promptly with the Head Chef or management. Teamwork: Promote a respectful, professional kitchen environment and help wherever needed during busy periods. Staffing: Assist with rotas and section allocation, helping match staffing levels to expected business demand. Stock and cost control Stock management: Monitor stock levels, support ordering and check deliveries for quality, quantity and condition. Storage and rotation: Ensure ingredients are stored correctly, labelled, dated and rotated to minimise spoilage. Portion control: Follow agreed yields and portion sizes to maintain consistency and protect food margins. Waste reduction: Keep preparation levels in line with expected trade, record waste and identify opportunities to reduce avoidable losses. Stocktakes: Assist with regular stock counts and report shortages, discrepancies or supplier issues. Food safety and kitchen standards Food safety: Follow the restaurant’s food safety procedures and ensure required checks and records are completed accurately. Allergen controls: Follow agreed allergen procedures, prevent cross-contact and never guess when responding to an allergen query. Cleaning: Maintain cleaning schedules and ensure workstations, equipment and storage areas are kept clean and organised. Safe working: Ensure equipment is used correctly and report faults, hazards or maintenance needs promptly. Opening and closing: Complete kitchen checks and handovers, leaving the kitchen safe and ready for the next shift. Essential skills and experience Kitchen experience: Previous experience as a Sous Chef, Junior Sous Chef or experienced Chef de Partie ready to take the next step. Cooking skills: Strong practical cooking ability and experience delivering consistent food during busy service. Leadership: Ability to organise a team, communicate expectations and support colleagues under pressure. Food safety knowledge: A sound understanding of food hygiene, safe storage and allergen management. Commercial awareness: Understanding of portion control, stock rotation and waste reduction. Reliability: Good timekeeping, attention to detail and a professional approach. Availability: Willingness to work the agreed shift pattern, including evenings and weekends. Desirable experience Similar restaurant background: Experience working with Mediterrenean or in a kitchen with similar service volumes. Qualifications: Relevant professional cookery and food safety qualifications. Kitchen administration: Experience with ordering, stocktaking, recipe costing or rota planning.

GRILL CHEF Layali Lounge – London About Layali Lounge Layali Lounge is a vibrant and welcoming restaurant in London, offering guests an authentic and memorable dining experience inspired by Middle Eastern and Mediterranean cuisine. Our menu focuses on fresh ingredients, traditional flavours and expertly prepared grilled dishes. We are committed to delivering high-quality food and excellent service in a warm and stylish restaurant environment. The Role We are looking for an experienced and passionate Grill Chef to join the kitchen team at Layali Lounge. The successful candidate will have strong experience working on a charcoal grill, grill or similar cooking section, with a good understanding of cooking meats to the correct temperature while maintaining quality, consistency and presentation. You will play an important role in ensuring that our grilled dishes are prepared to a consistently high standard throughout service. Key Responsibilities • Prepare and cook a range of grilled dishes in accordance with Layali Lounge recipes and quality standards., • Operate the grill safely and efficiently during busy services., • Prepare and cook chicken, lamb kebabs, skewers and other grilled dishes to the required standard., • Ensure all meat is cooked correctly according to food safety requirements and customer specifications., • Maintain excellent portion control and consistency., • Prepare mise en place and ensure your section is fully stocked and ready for service., • Monitor cooking times and coordinate with the kitchen team to ensure food is served promptly., • Maintain a clean, organised and efficient grill section throughout service., • Follow all food hygiene, health & safety and HACCP procedures., • Ensure correct storage, labelling, temperature control and stock rotation., • Minimise food waste and use ingredients efficiently., • Work closely with the Head Chef, Sous Chef and wider kitchen team., • Support other kitchen sections when required., • Maintain high standards of food presentation and quality at all times., • Assist with cleaning and closing down the kitchen and grill area., • Contribute to maintaining a positive and professional kitchen environment. Experience & Skills The ideal candidate will have: • Previous experience as a Grill Chef, Chef de Partie or similar role., • Strong grill experience – essential., • Experience cooking meat, poultry, kebabs, skewers and grilled dishes., • Experience within a busy restaurant or high-volume kitchen., • Good knowledge of food safety and kitchen hygiene standards., • Ability to work efficiently under pressure during busy services., • Excellent attention to detail and consistency., • Good communication and teamwork skills., • Reliable, punctual and professional approach to work., • Ability to follow recipes, portion specifications and kitchen procedures., • Passion for producing high-quality food., • A willingness to learn and develop within the business. What We Offer • Competitive hourly rate, depending on experience., • Opportunity to work within a busy and growing London restaurant., • Supportive and professional kitchen environment., • Opportunity to develop your culinary skills., • Opportunities for progression within Layali Lounge. Position Details Position: Grill Chef Location: London Employment: Full-time / Part-time Work Location: In person Experience: Previous grill experience essential Join the Layali Lounge Team If you are an experienced Grill Chef who takes pride in preparing high-quality grilled food and enjoys working in a fast-paced restaurant environment, we would love to hear from you. Join Layali Lounge and become part of a team committed to great food, great service and an exceptional guest experience.

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MEAA

Assistant General Manager (AGM)

Assistant General Manager — Progression to General Manager MEAA London MEAA is looking for an ambitious, experienced Assistant General Manager to join our London restaurant with a clear objective: develop into the General Manager role within approximately 3–6 months. This is not a conventional AGM position. We are looking for someone capable of becoming the person ultimately responsible for one of our busiest restaurants. MEAA London is a high-volume operation serving approximately 4,000 covers per week, with around 150 covers and generating approximately £100,000 in weekly revenue. It combines the pace and complexity of a major-volume restaurant with the standards, attention to detail and personal service expected from a premium hospitality business. The opportunity You will initially work alongside the existing management team, learning the MEAA operation, culture and standards while progressively taking responsibility for the restaurant. The 3–6 month development period will cover the full GM remit, including: * Leading a large FOH and management team through high-volume services * Maintaining consistently high standards across up to 4,000 weekly covers * Taking ownership of guest experience and handling issues confidently * Recruitment, onboarding, training and development * Building a strong management and supervisory team beneath you * Rotas, labour deployment and productivity * Sales performance and commercial decision-making * Wage and operating cost control * Restaurant P&L understanding and accountability * Driving average spend and identifying revenue opportunities * Maintaining service, presentation, cleanliness and brand standards * Using guest feedback and operational data to improve performance * Working closely with the Head Chef and kitchen leadership * Developing regular customers and ensuring our best guests are recognised * Leading pre-shifts, management meetings and performance reviews * Taking increasing responsibility for the entire operation until ready to step into the GM position Who we’re looking for We are not looking for someone who simply wants their next AGM job. We’re looking for somebody who wants to run a substantial restaurant and can demonstrate that they have the potential to do so. You will probably already be a strong AGM, Deputy GM or experienced senior restaurant manager within a high-volume operation and feel ready for the next step. You should be comfortable operating in an environment doing £100k+ per week and understand that delivering 4,000 covers requires organisation, pace and strong management rather than simply being visible on the restaurant floor. You should be: * A strong and confident leader * Commercially aware * Highly organised * Excellent with guests * Comfortable managing and developing people * Calm during extremely busy services * Able to hold people accountable without creating a negative culture * Obsessed with consistency and detail * Comfortable working with numbers and KPIs * Able to identify problems before they become problems * Hands-on when necessary, without becoming trapped in individual sections * Ambitious enough to want responsibility for the whole business Experience in a high-volume premium restaurant, busy independent group or quality multi-site restaurant business would be particularly relevant. What success looks like This role comes with a genuine progression plan. During your first months you will be expected to demonstrate that you can progressively take ownership of: People → Service → Operations → Commercial Performance → The Entire Restaurant The intention is that, once you have demonstrated that you can consistently operate the restaurant to the required standard, you will progress into the General Manager position. This is therefore an opportunity for someone who is already close to GM level but wants the opportunity, support and scale to make that step. About MEAA MEAA is built around excellent food, atmosphere and genuinely warm hospitality. We want high standards without stiff or scripted service. Our managers are expected to know their teams, know their customers and create an environment where people enjoy working as much as customers enjoy visiting. As MEAA grows, there will also be opportunities beyond individual restaurant management for the strongest people within the business. Location: London Position: Assistant General Manager Progression: General Manager Expected development period: approximately 3–6 months Restaurant volume: approximately 4,000 covers per week To apply: Send your CV together with a short introduction explaining the size and type of operation you currently manage and why you believe you’re ready to progress into a GM role.

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