Customer service manager jobs in Potters BarCreate job alerts

About Us: We, the Mitsubishi Electric Group, will contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity, as a leader in the manufacture and sales of electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances. Role summary: The Applied Engineer delivers services directly to the customer, working on a variety of equipment located at sites across a specific region. As the face of Mitsubishi Electric excellent customer service in conjunction with top quality engineering and problem-solving skills are essential. Applied Engineers report to the Regional Service Manager and will work closely with Service Supervisors, Service Coordinators & the Quality/Warranty Manager to ensure that an efficient and profitable service is delivered. Applied Engineers will carry out a variety of activities on customer sites including planned preventative maintenance (PPM), quoted works, commissioning and emergency callouts, these activities will not be restricted to Mitsubishi Electric or Climaveneta branded equipment meaning that a thorough understanding of all major brands/types of chiller, heat pumps and air conditioning equipment technology will be required. Skills/Responsibilities: • To attend and complete planned site visits and resolve customer issues., • Focus on troubleshooting and repair within set timeframe and according to defined process, service agreements and customer needs., • To provide ‘on site’ advice to the customer related to technical installation and/or service issues., • To document all findings from the visit including the nature of the work carried out, the time taken to complete and any recommendations., • This information will be captured electronically in real time meaning it is instantly submitted to the regional service office to enhance efficiency and customer service., • To assist the Regional Service Manager to develop positive customer relationships and to identify any remedial works required., • Where relevant to act as a technical ‘on the job’ coach for less experienced service team members., • Diagnose and repair system malfunctions requiring specific technical knowledge and relevant qualifications., • To build and maintain a good working relationship with the regional Service Coordinators and to understand their challenges and requirements., • Seek clarification and technical support where needed and escalate issues as appropriate., • To commission and start-up systems in line with defined regulations, standards and processes., • Understand and analyse relevant technical documents (electrical, hydronic, piping, psychometric) and to practically apply this information to resolve the issues encountered on site., • Always working to a high level of customer service, ensuring that the customer is informed upon arrival and before leaving the site and that they receive any necessary updates as the job progresses. Experience Required: • Minimum C&G Level 2 Certificate in Small Commercial Refrigeration and Air Con Systems., • C&G Award in F-Gas & ODS Regulations: Category 1 (C&G2079-11), • IOSH, or equivalent, safety qualification., • Industry time served qualification., • Competent in water chillers and heat pumps, remedial work and commissioning., • Fault finding and diagnostic skills., • Good communication skills (written and verbal)., • Good client engineering interface experience specifically around Water Chillers / Heatpump service, maintenance and commissioning., • IT literate with product engineering software and Microsoft packages – Outlook, Excel, Word., • Competent as working alone or as part of a team., • Ability to work under pressure and use own initiative., • Personal attributes: self-motivated, driven, numerate, organised, punctual, assertive, professional, personable, and resourceful. In return for your commitment, we will offer you some fantastic benefits: • Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year, • Pension, • Life Assurance, • Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi, • Access to Mitsubishi’s very own discount platform, • Colleague Referral Scheme, • Holiday Buy, • Long Service Awards, • Cycle to Work Scheme, • Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts), • Employee Assistance Programme including additional services Eldercare & Best Doctors Equality and Diversity: As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.

The UKs largest manufacturer of bridal jewellery is seeking a Customer Service Assistant Manager to join their team in Hatfield.They have been creating fine collections of handmade engagement rings, wedding rings, eternity rings and partnership jewellery since 1967.Today over 1,000 pieces of fine je

The UK’s largest manufacturer of bridal jewellery is seeking a Customer Service – Assistant Manager to join their team in Hatfield. As the Customer Service – Assistant Manager you will: Manage and mentor team members.

They are looking to speak to passionate and experienced Restaurant Manager to lead the team across restaurants and events. Restaurant Manager – Leisure and Events venue. The ideal candidate will ensure the restaurant runs smoothly and efficiently, focusing on exceptional customer service and opera

The UKs largest manufacturer of bridal jewellery is seeking a Customer Service Assistant Manager to join their team in Hatfield. As the Customer Service Assistant Manager you will:. Solve customer queries quickly and efficiently through a holistic customer view.

Aftersales Manager Car Supermarket / Customer Service Manager.

Company Description Egis is a leading global consulting, construction engineering and operating firm. We work together with our clients, across every aspect of transport, energy and the built environment to build a more balanced, sustainable and resilient world. The Egis Group has over 50 years’ experience and a team of 19,500 employees in over 120 countries around the world. Joining our Group means, above all, sharing our values as a people-first company, strongly committed to sustainability and innovation. In the UK we're proud to be delivering some of the most iconic projects which help connect people, protect our environment and meet emission reduction targets. From motorways to tramways, nuclear power plants to smart cities, clients choose us to help them solve their most complex challenges - delivering climate-responsible growth that meets the needs of communities, industry, and the planet. Job Description The M25 is one of our Flagship projects in the UK! It is the most used part of the UK Strategic Road Network with it seeing over 200,000 vehicles per day and it’s a critical infrastructure asset for personal and goods vehicles into and around our capital. The network includes around 800 structures and 5 tunnels, so it requires high levels of performance, constant improvement and repairs to keep it operating smoothly. We’ve formed a Joint Venture project called Connect Plus Services (CPS) to work with our partners to widen, operate and maintain the M25 under a 30-year contract until 2039 and we are looking for experienced Project and Senior Project Managers to deliver project objectives across six key areas of performance; Health & Safety, Quantity, Cost, Environment, Delivery & People. You'll be a dynamic and self-motivated individual with a strong project background keen to deliver the complex highways schemes throughout their whole lifecycle of which range in value from £20k to £4m+. This role will also involve direct line management of project managers, assistant project managers and early careers. Other requirements also include the successful delivery of the programme of works on time and to budget. Key responsibilities / duties: • Stakeholder Management - Develop and maintain strong collaborative relationships with the Portfolio Manager, SPM, Construction/Supervisor Teams and key internal and external stakeholders, to ensure full mutual understanding of the projects’ delivery objectives, to report on and review project performance, and to agree solutions to issues., • Maintaining compliance with the DBFO contract clarifying roles and responsibilities within your team, resolving risks and issues in a timely manner, producing timely and accurate reports, and creating and maintaining specified records including change management., • Identify and evaluate emerging risks, issues, dependencies, and constraints associated with the project, escalating where appropriate. Where necessary develop, agree, and implement solutions to overcome these., • Lead and oversee projects throughout their whole lifecycle through feasibility, design, construction and handover. Informing investment proposals for our clients at each stage, • Global or master programme maintenance for whole portfolios, • Programme income and cost profiles, overseeing and challenging the Project Managers input., • Client liaison on a project and portfolio level, • Chairing and driving regular project reviews to ensure the following are current and live:, • Project and division risk register, • Project risk category (on financial spreadsheet), • Review submissions register., • Review of AWN Correspondence Register progress comments and milestone dates, • Project income and cost forecast (review of PM profiles), • Project change, • Project priorities (for resource allocation), • Manage correspondence and queries through Aconex., • Project change control and reviewing processes and procedure., • Allocation of projects to PMs based on appropriate knowledge, experience, ability, and capability (workload), • Work closely with the Construction/Supervisor team to ensure permits, certificates and site reporting are managed correctly and align to project needs., • Managing NEC Contracts Options as Project Manager Working arrangements (shift work, need for travel etc) Ability and willingness to travel to other offices and depots on the network as and when required Periodic requirement for site visits (including night shifts) Full Driving License Qualifications/ skills: • Experience in the delivery of highways construction & maintenance operations or similar transferable experience, • Project Management skills, preferably supported by recognised PM qualification, PRINCE2, APMP etc., • Preference of minimum HNC / HND (or equivalent) in a civil engineering or other construction-based discipline., • Broad knowledge and understanding of other design areas., • Understanding of Environmental requirements of schemes, • Experience of coordinating interfaces with design teams and external resources, • Understanding of H&S Requirements related to highway construction & maintenance works., • Knowledge of CDM and other H&S legislation, • Competent in exercising the duties under CDM., • Applicable CSCS Card, • Team leadership and management experience in driving performance and productivity, • Strong communication and stakeholder management skills, • Strong customer focus with a service delivery mindset, • Commercial understanding and budgetary control experience, • Understanding of Lean principles Personal Attributes: • Proactive problem solving, • Excellent communication skills, • Strong safety management culture, • Self-aware and adaptable style to meet varying project needs., • Resilient, • Presentation skills., • Team building skills., • Ability to prioritise and self-manage., • Ability to develop relationships and engender trust Experience: • Experience at a senior level in the delivery of highways construction & maintenance operations or similar transferable experience, • Previous experience in a similar role with demonstrable competence in relation to the majority of the responsibilities listed above., • Experience of managing projects through complete lifecycle Additional Information Equality, Diversity & Inclusion We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected. You can be based in one of the following locations: Dartford, South Mimms or Leatherhead.

Sapphire Vehicle Services Limited is a national commercial vehicle fleet management company offering a clearly defined portfolio of support services to a wide range of customers across multiple sectors. Operating from 19 depots across the UK, we provide expert maintenance, repair, and fleet solutions to help keep businesses moving. We are currently seeking an experienced and driven Regional Manager (South) to oversee and manage our operations across Dartford, Thameside, Basingstoke, Waltham Point, and Emerald Park (Bristol). Key Accountabilities and Responsibilities • Lead and manage VMU Managers across the Southern region, ensuring delivery of high-quality service and operational excellence., • Monitor and maintain VMU performance against KPIs, taking corrective action where required., • Ensure compliance with statutory maintenance, company policies, H&S, and ISO standards., • Build and maintain strong customer relationships, acting as the primary regional contact., • Identify and develop new business opportunities to support growth and revenue targets., • Drive productivity improvements, cost savings, and efficiency initiatives across the region., • Ensure adequate staffing and personnel coverage across all sites., • Work with vehicle and equipment manufacturers to resolve service-related issues., • Proven experience in both operations and customer management roles., • Strong technical background in commercial vehicle operations/engineering., • Previous management experience with multi-site responsibility., • Excellent leadership, communication, and negotiation skills., • Strong organisational ability with a focus on results and customer satisfaction., • Flexible approach to working hours and willingness to travel., • City & Guilds qualification (or equivalent)., • Full clean driving licence., • Competitive salary (dependent on experience), • 22 days holiday plus bank holidays, • Company pension scheme, • Free/on-site parking, • Employee discount, • Full-time, permanent role, • Car Allowance

Job Title: Centre Manager Location: BCA Enfield Salary: Up to £60,000 - £70,000 per annum depending on experience Plus: Annual Bonus, Company Car/Car Allowance and Private Healthcare Working Hours: 40 hours per week Type of Employment – Permanent Join the UK’s largest B2B used vehicle service At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want. Now, this is where you fit in… We’re looking for a motivated, strong leader who is passionate about delivering a top level service for our customers. Our Site Operations and Driving teams play a vital role across our business. Here you can develop your skills but also bring with you a strong mentality and drive the site forward. Main purpose of the job: To lead the day-to-day operations of BCA Enfield vehicle remarketing centre, processing in excess of 55,000 cars and LCVs per year. You will be responsible for all departments including Yard operations and on-site logistics, Aftersales covering all buyer interactions on the premises plus post sale disputes, Production completing all products and services, maximising stock churn and sales performance, and Workshop which includes both cosmetic and mechanical enhancement. You will ensure that budgetary, business & people targets are met while adhering to all Company and legal standards. Main responsibilities: • Full People leadership of the departmental managers and team leaders, ensuring a culture of self-improvement, training, teamwork, coaching, mentoring and succession planning to maintain the highest level of staff engagement at all levels of the 56 FTE staff headcount., • Be consistent with BCA Values to guarantee market leading operational excellence and best in class customer experience (for sellers and buyers)., • Ensure uniformed processing of vehicles to a market leading standard, making certain they are delivered within timeframes specified by the business., • Working in collaboration with other departments, divisions and group companies, to drive efficiency and process standardisation including use of new technology., • Accountable for safety, wellbeing and legal compliance of all staff, suppliers and customers onsite., • Revenue and cost control. There will be some travelling required to attend meetings and training courses which may include some overnight stays away from home. In addition, longer stays away may be required to cover operational needs within the business. Knowledge and Experience required Essential: • Operational Management, • Ability to monitor, forecast, budget and identify financial trends so that appropriate corrective action is taken when necessary., • Articulate, with the ability to communicate effectively in all and any scenarios whether in person of via other forms of media, • Ability to understand and resolve complex problems at root cause., • People & Team Leadership experience, • Have a focussed mind-set of service improvement, • Strong IT skills and data literacy Preferable: • Experience of process and continuous improvement systems (Six Sigma / Lean etc), • A full UK driving licence as you will be required to travel at times Technical Skills required: • Data and analysis, • Strong communicator, • Computer & digital competency, • Financial Acumen, • Problem solving, • Company Pension Scheme, • Private Medical Insurance (role dependent), • An Employee Assistance Programme, • Enhanced maternity, paternity, and adoption leave, • Access to trained mental health first aiders And so much more… As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA. We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

My Four Wheels are one of the most trusted and fastest growing driving school in the UK with 200 driving instructors currently on the road and hundreds in our training programme who will be hitting the roads shortly. There is currently a record number of learner drivers who need teaching due to test centre backlogs due to covid. In the last 12 months our Driving Instructors hourly rates have increased on average by 3 per hour due to the high demand. Additionally, over 70% of our Driving Instructors have waiting lists, some as long as 6 months. There has never been a better time to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone can become a Driving Instructor, recently we have recruited people from the following industries -Driving industry (HGV driver, delivery driver, van driver, LGV driver and bus driver). Finance industry (finance manager, accountant, analysts, supervisor and director). IT industry (IT support, cyber security, web designer, engineers and web developer). Health industry (care assistant, care manager, care trainers, doctors and nurses). Education industry (teacher, teaching assistant, admin officer, personal assistant and lecturer). • Full training is provided and is conducted as local to you as possible., • Not only are our pass rates way above the industry average, but we also refund all of your training fees back when you work with us., • To apply become a Driving Instructor, you must meet the following criteria -Have held a full UK driving licence (or approved foreign licence) for at least 2 1/2 years, • Have not been banned from driving in the last 4 years, • Have no more than 6 points on your licence.

Job Description Job Title: Aftersales Manager Car Supermarket / Customer Service Manager Location: Enfield (initial training in Watford for 1 month) Salary: £45,000 £55,000 per annum + performance-related bonuses Hours: Monday Friday, 8:00am 6:00pm + 2 Saturdays per month Employment Type: Full-ti

Job Description Job Title: Aftersales Manager Car Supermarket / Customer Service Manager Location: Enfield (initial training in Watford for 1 month) Salary: £45,000 £55,000 per annum + performance-related bonuses Hours: Monday Friday, 8:00am 6:00pm + 2 Saturdays per month Employment Type: Full-ti

Job Description Job Title: Aftersales Manager Car Supermarket / Customer Service Manager Location: Enfield (initial training in Watford for 1 month) Salary: £45,000 £55,000 per annum + performance-related bonuses Hours: Monday Friday, 8:00am 6:00pm + 2 Saturdays per month Employment Type: Full-ti

Ensure service issues are investigated, escalated appropriately, and communicated clearly with both customers and account managers. The Candidate Proven experience as a Customer Service Manager in FMCG Strong technical capability, including use of ERP systems, product databases and EDI. We are look

Lead and develop a team of Customer Experience Advisors, ensuring service levels are met, customer satisfaction is high and retention is maximised. In this role you will lead our Customer Success team, ensuring seamless post-purchase journeys, strong community engagement and continuous improvement a

Project Manager / Customer Service Executive. They create bespoke kitchens that combine innovation, craftsmanship, and exceptional service — and they're looking for someone to help bring their projects to life.

Createpolicies,procedures&trainingmaterial.

Day to day duties as a Customer Care Manager. Managing and monitoring the central customer service email inbox. Handling customer enquiries via phone, email and face-to-face interactions.

Eden Brown are seeking a highly experienced Customer Service Manager working for a well known Housing Association in Lancashire Being fully responsible managing and mentoring 3 staff you will have extensive Customer Service/ and or Complaints experience Service Improvement Manager - Job Descriptio

Lead and develop a team of Customer Experience Advisors, ensuring service levels are met, customer satisfaction is high and retention is maximised. Own the end-to-end customer returns process, ensuring timely resolution of cases. In this role you will lead our Customer Success team, ensuring seamles

Supporting the General Manager in all aspects of running the aparthotel including front office, housekeeping, maintenance, revenue and sales. Ability to take on project work and ad hoc duties as requested by the General Manager and Head Office function. Produce forecasts for

Our ideal Customer Services Assistant will:. Display passion for delivering excellent customer service. Customer Service Assistant - Galway.

Regional Account Manager – Geosystems / Digital Reality Solutions. Collaborate with internal teams to maximise market share & customer satisfaction. Regional Account Manager – Geosystems / Digital Reality Solutions.

We are seeking a confident manager who will monitor, report and advise on practices which promote choice, well-being and protection of all individuals across our 3 supported living services in Northumberland (including areas in Ashington and Blyth). One of these services is a 9 bedded forensic flat

Chesterfield Area | Flexible Hybrid (Work from Home Available).An exciting opportunity has arisen to join one of the UK’s leading engineering companies, delivering innovative solutions to some of the world’s most advanced manufacturers.We are seeking an Electronics Team Leader to take on a key r

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kel

Experience of customer facing service provision would be beneficial, as well as knowledge of operating projects with gas reciprocating engines and battery energy storage systems. Provide maintenance services to a high standard for external customers as required. Operations Manager – Operations Tea

Surecall Medical Recruitment are searching for experienced Operations Managers for a Healthcare Client of ours on a permanent basis. Working in Elective Care, you'll be responsible for the smooth running of the service, managing clinical relationships and ensuring outstanding patient care. Day to da

Oversee daily operations across multiple services, ensuring regulatory compliance, operational excellence, and a motivated, high-performing team. Drive the mobilisation and development of new services, embedding quality improvements and leading strategic initiatives. Strategic thinkers who thrive in

The Team Leader is a transformative role responsible for driving performance and results from a team of Employment Advisors.The Team Leader will support the team to achieve individual and team targets, whilst providing ongoing practical support through observations, caseload reviews and discussions

As part of their continued investment and expansion, they are now looking to appoint experienced Account Managers/Client Services People with a background in direct mail. As an Account Manager, you will be responsible for: Managing and developing existing client accounts across retail, membership,

Personal Advisor – 3 Month Contract (Care Leavers Service) Based in Peckham, London (Hybrid – 3 days in office + community-based work) Full-time | 3-month contract Competitive daily/hourly rate (depending on experience) Are you passionate about making a real difference in the lives of

Responsibilities: Deliver exceptional customer experience aligned with Porsche Service Process Communicate technical info effectively for upselling and meet departmental targets Manage workshop repairs and provide regular customer updates Handle Direct Dialogue interactions, service requirements, a

As a Service Advisor, you are fundamental to our customers' ownership experience, and the overall performance of the Aftersales Department. Porsche Retail Group are recruiting for an experienced automotive Service Advisor for our Hatfield Centre. To apply for this role, you must have recent experien

As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. A fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the h

As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our cu

Service Advisor Responsibilities As a Service Advisor your responsibilities will include: Meet and Greet Customers. Delivering the highest level of customer service at all times. Service Advisor - Watford - Basic Salary - £32,000 - OTE - £40,000 - Great Benefits Pack

Service Advisor Basic Salary - £28,500 + Bonus Location - Watford NO WEEKENDS Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Depart

Customer Service Representative. We are seeking a proactive individual to join us as a Customer Service Representative. Communicate with potential clients to provide pre-onboarding information, ensuring that they understand the basics of our services and products.

Are you a tech lover, with customer service experience?. Technical Customer Service Advisors. Delivering Outstanding Customer Service:.

Trilingual French speaking Customer Service Advisor. To provide excellent customer service and administrative support. To respond to incoming enquiries and provide excellent customer service.

As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter.

Provide excellent customer service at all times, acknowledging that you are the primary touchpoint for customer communication. Customer Service Representative. Retain a good working relationship with all internal and external customers and suppliers.

In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. Apprenticeship scheme and youll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk t

Customer Service & Logistics Agent. The key purpose of this role is to provide flexible support across daily operations, assisting all areas of the branch to ensure that an outstanding level of customer service is delivered at all times. Completing service agreements and verifying customer documenta

Benefits: Competitive pension 25 days Holiday (pro-rata to 6 months) Dynamic working environment with a wonderful teamCandidate Requirements: Customer service or sales support experience Sales order processing experience Available to work from October CRM experience Strong communication skills

Were recruiting for Customer Service Advisors to earn up to. Customer Service Advisor benefits:.

As a Customer Sales Advisor, your primary objectives will be to guarantee an excellent level of service to Access customers and achieve the highest level of sales for the company. We are looking for a dedicated and customer-centric individual to join the team as a Customer Sales Advisor. Customer En