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  • Waiter / Waitress
    Waiter / Waitress
    8 hours ago
    £12.21–£14 hourly
    Full-time
    Potters Bar

    Contract: Full-time | 28–35 hours per week (overtime available) Schedule: Includes every Friday & Saturday | All shifts 7:00 PM – 2:00 AM | Bar / Nightclub We're hiring full-time Waitresses/Waiters to deliver excellent table service in our nightclub. Your main role is serving drinks and food to tables throughout the night, with occasional bottle service for VIP tables. Fridays and Saturdays are required every week, with the remaining hours made up of weekday evening shifts. Key Responsibilities • Greet guests, take orders, and serve drinks and food to tables efficiently and with a smile, • Provide attentive, friendly service throughout the entire shift, • Deliver occasional bottle service to VIP tables when required, • Communicate clearly with the bar and kitchen to ensure accurate and timely orders, • Upsell drinks and dishes where appropriate, • Keep your section clean and tables cleared throughout the night, • Process payments accurately and handle any guest concerns professionally, • Apply Challenge 25 and follow all responsible alcohol service policies Requirements • 1+ year of waitressing or front-of-house experience in a bar, restaurant, or nightclub, • Friendly and confident with strong guest-facing skills, • Able to stay calm, organised, and efficient during busy periods, • Awareness of UK licensing laws and Challenge 25 policy, • Right to work in the UK, • Must be available every Friday and Saturday, 7:00 PM – 2:00 AM, plus additional weekday shifts to meet contracted hours, • MUST BE 18+ Preferred • Experience in a nightclub or late-night venue, • Some knowledge of cocktails and spirits, • Previous bottle service experience (not essential) Benefits: • Store discount Work Location: In person

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  • Customer Service Assistant
    Customer Service Assistant
    1 month ago
    £24000–£26000 yearly
    Full-time
    Bulls Cross, Enfield

    About the Company Vanquish Fitness was created in 2015 by two school friends, Oliver Maloney and Ruben O’Brien, and is now, not just an apparel brand and online retailer, but one of the fastest growing fitness communities in the world! Our mission is to inspire our colleagues on their pursuit of self defined greatness. Providing the time and resources that our employees need to strive to become Better Than Yesterday. About the Role We have an exciting opportunity within our Customer Service Team for someone to join us on a permanent full-time contract after successfully completing a 6-month probationary period, alongside an advanced title of ‘Junior Customer Service Executive’. We are looking for someone with a positive attitude, hardworking ethic and some knowledge within customer service, if you have more experience, then that’s always a bonus! We are looking for someone who encompasses our values and mission, and is excited about the idea of supporting our customers to have the best experience with our products and within our community. You will be the voice for our customers, so a compassionate, professional, and understanding nature is a must. You should also be a quick thinker, problem solver, team player, who is organised and has excellent written communication. You must be a highly motivated individual and eager to learn and provide the best service. Duties and Responsibilities • You will be able to provide First Class customer care via Gorgias and similar platforms., • Manage all customer communication efficiently and promptly., • Cooperate with couriers daily to resolve shipment issues or delays., • Proactively collaborate with the team to develop solutions for recurring queries or complaints., • Ensure adherence to Vanquish policies and procedures., • Relay relevant customer feedback to the Head of Customer Services and other relevant departments to optimize the customer experience. Please note: This role will require working some half-day Saturdays per month, from home. About You • Exceptional Customer Service experience, • Excellent customer service skills, • Computer literacy, including Microsoft Office and Gmail, • Fluency in English (written and spoken), • Ability to work well under pressure and adapt to change, • A highly motivated individual that is focused on developing, customer service, and using initiative., • Effective team player with a positive, hard-working attitude, • Ideally, experience with platforms such as Zendesk, Shopify, and social media, including live chat Benefits 35 hour working week Annual apparel allowance Discounts on everything Vanquish Attendance to our community events Free drinks in the office Company Socials Hybrid working (2 days from home) 35 hour working week Free Parking Modern office in the grounds of a beautiful House gardens, perfect for lunch time walks to get your steps in

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