IT Support Analyst - Storm IT Limited

Storm IT Ltd is a leading MSP based in New Barnet, dedicated to providing innovative IT Services and Solutions to their long standing client base. We are seeking a skilled 2nd Line Support Engineer to join their dynamic team and contribute to our continued success and growth in the industry.
As a 2nd Line Support Engineer, you will play a key role in ensuring the smooth operation of our IT systems and providing excellent technical support to our clients. This position involves a mix of user support, system administration, troubleshooting, basic networking and collaboration with other IT professionals remotely from our New Barnet office or onsite with the client.
Responsibilities:
· Provide technical support and assistance to employees on IT-related issues including hardware, software, and networking.
· Troubleshoot and resolve hardware and software problems in a timely manner.
· Perform system administration tasks such as user account management, Active Directory updates, and software installations.
· Monitor and maintain IT systems to ensure optimal performance and reliability.
· Collaborate with internal teams to implement IT solutions and improvements.
· Respond to and resolve support tickets efficiently.
· Document technical procedures and solutions for future reference.
· Assist in the setup and configuration of new IT equipment and software.
· Liaise with external vendors and service providers when necessary.
Requirements:
· Proven experience as a 2nd Line Support Engineer or similar role.
· Experience working for an MSP is advantageous.
· Solid understanding of IT systems, networking, and infrastructure.
· Hands-on experience with Windows operating systems, Active Directory, and Microsoft Office suites.
· Experience working across the Microsoft 365 (SharePoint, Teams, Office365,Intune & Entra ID).
· Experience with hardware troubleshooting and software installations.
· Excellent problem-solving skills and attention to detail from 1st to 2nd line level.
· Effective collaborator and communicator at all levels who uses their own initiative and shares skills
· Ability to work independently and as part of a team.
· Demonstrate professionalism and positivity to the team and end users by displaying good customer-facing practices
· Demonstrated ability to quickly learn new skills
· Working well under pressure, ability to prioritise work streams and refer on where required.
If you are a proactive and skilled 2nd Line Support Engineer looking for a new challenge with a reputable company in the New Barnet area, we encourage you to apply and join our talented team!
Job Type: Full-time
Benefits:

Company events
Company pension
On-site parking

Work Location: Storm IT Offices. In Person