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  • Floor Staff
    Floor Staff
    2 days ago
    £11.5–£16 hourly
    Full-time
    London

    The floor staff is responsible for delivering a high level of customer service to all guests, ensuring they have a memorable dining experience. This role involves greeting and seating guests, taking food and drink orders, delivering meals, and providing attentive service throughout the customer’s visit. The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: 1. Customer Service: • Greet guests warmly upon arrival and assist with seating arrangements., • Present menus, explain daily specials, and answer questions about menu items, beverages, and other restaurant services., • Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly. 1. Order Management: • Ensure that all orders are prepared and served according to the restaurant’s standards and within a reasonable time frame., • Serve food and beverages to guests, ensuring the correct dishes are delivered to each customer., • Check back with customers to ensure satisfaction with their meals and beverages. 1. Dining Area Maintenance: • Maintain the cleanliness and organization of the dining area, including setting up and clearing tables, refilling condiments, and resetting tables after guests leave., • Monitor the dining area for spills, messes, and other potential hazards, addressing them promptly to maintain a safe environment., • Assist with the arrangement of seating and tables to accommodate reservations and walk-in guests. 1. Payment Handling: • Present the bill to customers and process payments accurately, handling cash, credit cards, and other forms of payment., • Ensure that the cash register balances at the end of each shift, reporting any discrepancies to the Floor Manager. 1. Team Collaboration: • Work closely with kitchen staff, bartenders, and other floor staff to ensure smooth operation and a seamless dining experience for guests., • Communicate any special requests, allergies, or dietary restrictions to the kitchen and bar staff., • Assist with training new floor staff as required. 1. Complaint Resolution: • Handle customer complaints and concerns professionally, seeking to resolve issues to the customer’s satisfaction., • Escalate unresolved complaints to the Floor Manager or Restaurant Manager when necessary. 1. Compliance and Safety: • Adhere to all health and safety regulations, including food safety and sanitation standards., • Follow all restaurant policies and procedures, including those related to uniform, grooming, and punctuality., • Attend regular training sessions on service standards, food handling, and emergency procedures. Qualifications: • Previous experience in a customer service role, preferably in a restaurant or hospitality setting., • Excellent communication and interpersonal skills., • Ability to work in a fast-paced environment while maintaining a positive attitude., • Strong attention to detail and the ability to multitask effectively., • Basic math skills for handling payments and making change. Physical Requirements: • Ability to stand, walk, and carry trays of food and beverages for extended periods., • Capable of lifting and carrying items up to 25 pounds., • Flexibility to work shifts, including evenings, weekends, and holidays. Additional Skills: • Knowledge of food and beverage menus, including basic wine, beer, and cocktail knowledge, is a plus., • A passion for customer service and hospitality.

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  • Food Runner and Waiter / Waitress
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    Food Runner and Waiter / Waitress
    3 days ago
    Part-time
    London

    Food Runner – Layali Lounge Layali Lounge is a Lebanese restaurant and shisha lounge at Trent Park Country Club, North London. We’re known for warm, generous Lebanese hospitality, where every guest is treated like family. Our aim is that every guest leaves feeling welcomed, well looked after and eager to come back. As a Food Runner, you’re a key part of the service team and the vital link between our kitchen and the floor. You make sure every dish reaches the guest hot, fresh and looking exactly as it should. Key responsibilities: • Take food from the kitchen to the right tables quickly, safely and accurately, • Check each plate against the order and presentation standards before it leaves the pass, • Know the menu well enough to describe dishes, especially our meze and grills, when serving, • Check in with guests after dishes arrive and pass any requests to the waiting team, • Clear, clean and reset tables promptly between courses and guests, • Keep the pass, service stations and floor tidy and well stocked throughout service, • Follow food hygiene and allergen procedures at all times, • Support the waiters, bar and shisha team whenever it’s busy What we’re looking for: • A friendly, positive attitude and a genuine wish to make guests happy, • The ability to stay calm, organised and quick during busy services, • Good teamwork and clear communication, • Attention to detail and pride in high standards, • Reliability, punctuality and a smart appearance Waiter/Waitress – Layali Lounge At Layali Lounge, service is at the heart of everything we do. We want every visit to feel special, whether it’s a relaxed meal, a celebration or an evening of shisha with friends. Our waiting team creates that experience through warm, attentive and personal service in true Lebanese hospitality style. As a Waiter or Waitress, you’ll look after guests from the moment they arrive until they leave, making sure every table feels valued and every detail is right. Key responsibilities: • Greet guests warmly, seat them and make them feel at home, • Present the menu with confidence, explaining dishes, recommending meze, grills, drinks and shisha, • Take orders accurately, including allergies and special requests, and pass them clearly to the kitchen and bar, • Serve food and drinks to a high standard, at the right pace for each table, • Read each table and anticipate what guests need, such as a top-up, the next course or a quick check-in, • Handle questions, feedback and any issues politely and professionally, • Take payments accurately and thank guests personally as they leave, • Keep sections clean, organised and ready for service, • Work closely with food runners, the kitchen, bar and shisha team to keep service smooth, • Follow food hygiene, allergen and licensing procedures What we’re looking for: • Excellent people skills and a natural warmth with guests, • Confident, clear communication and good English, • The ability to manage several tables and stay calm under pressure, • A smart, well-presented appearance and a professional manner, • A team player who takes pride in high standards, • Previous restaurant experience is a plus, but the right attitude matters most Why join Layali Lounge? • A growing business with real opportunities to progress into senior, supervisory and management roles, • Full training on our menu, service standards and hospitality, • A friendly, supportive team in a beautiful setting at Trent Park Country Club, • Staff meals and a fun, lively working environment

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  • Bar Staff
    Bar Staff
    1 month ago
    £11.5–£17 hourly
    Part-time
    London

    The bar staff is responsible for delivering exceptional customer service by preparing and serving beverages, both alcoholic and non-alcoholic, in a timely and professional manner. This role requires a keen attention to detail, strong interpersonal skills, and a thorough knowledge of drink recipes and mixology techniques. The ideal candidate will be able to create a welcoming atmosphere, maintain a clean and organized bar, and ensure all legal regulations related to alcohol service are followed. Key Responsibilities: 1. Drink Preparation and Service: • Mix and serve a variety of beverages, including cocktails, mocktails, wines, beers, and spirits., • Provide recommendations to customers on drink selections based on their preferences., • Ensure all drinks are prepared according to standard recipes and portion sizes. 1. Customer Service: • Greet and engage with customers in a friendly and professional manner., • Take orders accurately and ensure customers are served promptly., • Address customer inquiries and complaints efficiently, escalating issues to the Bar Manager when necessary. 1. Bar Maintenance and Cleanliness: • Keep the bar area clean and organized, including washing glassware, cleaning countertops, and maintaining equipment., • Restock bar supplies such as liquor, mixers, garnishes, and other essentials throughout the shift., • Conduct regular inventory checks and report shortages or discrepancies to the Bar Manager. 1. Cash Handling and Transactions: • Handle cash and credit card transactions accurately, ensuring all sales are recorded correctly., • Balance the cash register at the end of the shift, reporting any discrepancies. 1. Compliance and Safety: • Adhere to all health and safety regulations, including food safety and sanitation standards., • Comply with all local laws and regulations regarding the sale of alcohol, including verifying customer age and refusing service to intoxicated patrons., • Attend regular training sessions on responsible alcohol service, first aid, and emergency procedures. 1. Team Collaboration: • Work closely with other bar staff, waitstaff, and kitchen staff to ensure efficient service., • Assist in the training of new bar staff as needed., • Participate in staff meetings and contribute to the continuous improvement of bar operations. Qualifications: • Previous experience as a bartender or in a similar role is preferred., • Strong knowledge of mixology, drink recipes, and beverage trends., • Excellent communication and customer service skills., • Ability to work in a fast-paced environment while maintaining high standards of service., • Basic math skills for handling cash transactions., • Flexibility to work evenings, weekends, and holidays as needed. Physical Requirements: • Ability to stand for long periods of time., • Capable of lifting heavy items, such as cases of liquor or beer kegs, as required. Additional Skills: • Certification in responsible alcohol service (e.g., TIPS or equivalent) is a plus., • Passion for the hospitality industry and a positive attitude.

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  • Cocktail Bartender
    Cocktail Bartender
    1 month ago
    Full-time
    London

    We are looking to build a team of experienced, highly trained and professional bartenders who understand what it takes to deliver a high-class service. Our ideal bartenders are confident behind the bar, knowledgeable about cocktails, spirits and premium drinks, and take genuine pride in presentation, hospitality and customer experience. At Casablanca, we expect our bar team to bring more than just technical skills. We are looking for individuals who are polished, energetic, attentive and professional, with the ability to work confidently in a busy late-night environment while maintaining exceptional standards of service. Who We’re Looking For • Experienced bartenders with a strong background in premium cocktail bars, lounges or high-end hospitality, • Excellent knowledge of cocktails, spirits, wines and premium beverages, • Strong cocktail-making and bar-service skills, • Professional appearance and confident communication, • A genuine passion for hospitality and creating memorable guest experiences, • Ability to remain calm, organised and efficient during busy service, • Reliable, punctual and able to work late-night shifts, • Team players who take pride in maintaining a clean, organised and high-standard bar Casablanca is looking for bartenders who want to be part of a premium venue and take their craft seriously. If you have experience, personality and the professionalism to deliver a first-class experience every night, we want to hear from you.

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  • Front of House Team Member
    Front of House Team Member
    1 month ago
    £12–£15 hourly
    Part-time
    London

    The floor staff is responsible for delivering a high level of customer service to all guests, ensuring they have a memorable dining experience. This role involves greeting and seating guests, taking food and drink orders, delivering meals, and providing attentive service throughout the customer’s visit. The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: 1. Customer Service: • Greet guests warmly upon arrival and assist with seating arrangements., • Present menus, explain daily specials, and answer questions about menu items, beverages, and other restaurant services., • Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly. 1. Order Management: • Ensure that all orders are prepared and served according to the restaurant’s standards and within a reasonable time frame., • Serve food and beverages to guests, ensuring the correct dishes are delivered to each customer., • Check back with customers to ensure satisfaction with their meals and beverages. 1. Dining Area Maintenance: • Maintain the cleanliness and organization of the dining area, including setting up and clearing tables, refilling condiments, and resetting tables after guests leave., • Monitor the dining area for spills, messes, and other potential hazards, addressing them promptly to maintain a safe environment., • Assist with the arrangement of seating and tables to accommodate reservations and walk-in guests. 1. Payment Handling: • Present the bill to customers and process payments accurately, handling cash, credit cards, and other forms of payment., • Ensure that the cash register balances at the end of each shift, reporting any discrepancies to the Floor Manager. 1. Team Collaboration: • Work closely with kitchen staff, bartenders, and other floor staff to ensure smooth operation and a seamless dining experience for guests., • Communicate any special requests, allergies, or dietary restrictions to the kitchen and bar staff., • Assist with training new floor staff as required. 1. Complaint Resolution: • Handle customer complaints and concerns professionally, seeking to resolve issues to the customer’s satisfaction., • Escalate unresolved complaints to the Floor Manager or Restaurant Manager when necessary. 1. Compliance and Safety: • Adhere to all health and safety regulations, including food safety and sanitation standards., • Follow all restaurant policies and procedures, including those related to uniform, grooming, and punctuality., • Attend regular training sessions on service standards, food handling, and emergency procedures. Qualifications: • Previous experience in a customer service role, preferably in a restaurant or hospitality setting., • Excellent communication and interpersonal skills., • Ability to work in a fast-paced environment while maintaining a positive attitude., • Strong attention to detail and the ability to multitask effectively., • Basic math skills for handling payments and making change. Physical Requirements: • Ability to stand, walk, and carry trays of food and beverages for extended periods., • Capable of lifting and carrying items up to 25 pounds., • Flexibility to work shifts, including evenings, weekends, and holidays. Additional Skills: • Knowledge of food and beverage menus, including basic wine, beer, and cocktail knowledge, is a plus., • A passion for customer service and hospitality.

    Immediate start!
    Easy apply
  • Field Service Engineer
    Field Service Engineer
    2 months ago
    £12–£20 hourly
    Full-time
    Potters Bar

    Gaming Machine, Pool Table & Jukebox Service Engineer Location: Hertfordshire, North London and surrounding areas Job type: Full-time, permanent Company: Crystal Leisure Ltd Salary: Competitive, dependent on experience Benefits: Company vehicle, fuel card, tools, uniform and workplace pension About the role Crystal Leisure Ltd is looking for a reliable and practical Field Service Engineer to install, maintain and repair gaming machines, pool tables, jukeboxes and associated leisure equipment across our customer locations. You will work mainly in pubs, clubs and other hospitality venues, responding to service calls and ensuring that equipment is safe, presentable and operating correctly. This is a field-based role involving regular travel throughout Hertfordshire, North London and the surrounding areas. Previous experience with gaming or leisure equipment would be an advantage, although training can be provided to a candidate with strong electrical, mechanical or technical ability. Main responsibilities • Diagnose and repair faults on digital gaming machines, fruit machines and other amusement equipment., • Service and repair pool tables, including coin mechanisms, ball releases, cushions, cloth and levelling., • Diagnose and repair digital jukeboxes, amplifiers, speakers and associated audio equipment., • Install, exchange and remove equipment at customer premises., • Configure equipment, internet connections, routers and basic network settings., • Complete preventative maintenance and equipment safety inspections., • Carry out software updates and basic equipment programming., • Maintain accurate digital job sheets, service records and parts-used information., • Manage spare parts and tools carried in the company vehicle., • Keep equipment clean, secure and professionally presented., • Communicate clearly with venue managers and staff., • Escalate recurring or complex technical faults when required., • Assist with machine collections, cash handling or meter readings where authorised and properly trained., • Follow company procedures relating to security, cash, data protection and health and safety., • Participate in an agreed out-of-hours or weekend call-out rota. Essential requirements • Good practical electrical, mechanical or technical skills., • Ability to diagnose faults logically and work independently., • Basic understanding of computers, software and networking., • Good communication and customer-service skills., • Reliable, organised and able to manage a daily workload., • Comfortable working in pubs, clubs and hospitality venues., • Physically capable of moving equipment safely with appropriate assistance and handling equipment., • Full UK driving licence., • Willingness to travel throughout the company’s service area., • Flexibility to work occasional evenings, weekends and bank holidays as required., • Honest and trustworthy, particularly when working around cash and valuable equipment. Desirable experience Experience in any of the following would be beneficial: • Gaming, amusement or fruit machines., • Pool tables and coin-operated equipment., • Digital jukeboxes and commercial audio systems., • Electronic or electrical fault-finding., • Computers, routers, Wi-Fi and network cabling., • AV, CCTV, alarms or other field-service equipment., • Working in pubs, clubs, arcades or the wider leisure industry., • PAT testing or relevant electrical qualifications. What we offer • Competitive salary based on experience., • Company vehicle and fuel card., • Company phone or tablet., • Tools, equipment and uniform., • Full product and systems training., • Workplace pension., • Holiday entitlement., • Overtime and call-out opportunities., • A varied, hands-on position with opportunities to develop your technical skills., • The opportunity to work with both established leisure equipment and new interactive gaming technology. Working hours The normal working pattern will be agreed with the successful applicant. Because our customers operate within the hospitality sector, some evening, weekend and bank-holiday work may be required. Participation in an on-call rota may also form part of the role. How to apply Please send your CV together with a short explanation of your relevant technical or field-service experience. Applicants from electrical, mechanical, AV, IT, vending, security or similar service backgrounds are encouraged to apply.

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