Implementation & Project Delivery Manager
3 days ago
Cheltenham
The Implementation & Project Delivery Manager is responsible for leading the successful onboarding of new Workplace Supplies customers whilst delivering strategic internal projects across Commercial. The role ensures customers experience a seamless transition from contract award through to go-live, hypercare and handover into business-as-usual operations. Alongside customer implementations, the role works closely with the IT Director and key stakeholders to deliver transformation, systems, operational and business improvement projects. Leading a team of Project Managers, you will ensure projects are delivered in line with Commercial's seven-stage project delivery methodology, meeting agreed objectives, timescales, budgets and governance requirements. Please note that this role is being offered as a secondment opportunity until April 2027. Your responsibilities as an Implementation & Project Delivery Manager will be... • Lead the mobilisation and onboarding of new Workplace Supplies customers., • Act as the senior point of contact throughout the implementation journey., • Ensure a smooth transition from sales handover through to operational launch and BAU support., • Develop and manage implementation plans, timelines and milestones., • Facilitate implementation meetings with customers and internal stakeholders., • Coordinate cross-functional activities to ensure launch readiness., • Manage risks, issues, dependencies and change throughout implementation projects., • Oversee customer integrations, data migrations and testing activities., • Ensure customer training programmes are planned and delivered effectively., • Manage post go-live support and successful handover to account management teams., • Conduct post-implementation reviews and identify continuous improvement opportunities., • Deliver business improvement, operational, systems and transformation projects., • Support project initiation, planning, business case development and governance activities., • Define project scope, objectives, deliverables and success measures., • Facilitate project workshops and stakeholder meetings., • Manage project risks, issues, actions, dependencies and change requests., • Coordinate resources and activities across multiple departments., • Produce project plans, reports, governance documentation and steering updates., • Ensure successful project deployment, hypercare support and BAU handover., • Promote project management best practice and continuous improvement across the business., • Lead, coach and develop the Project Management team., • Conduct regular one-to-ones, performance reviews and development planning., • Manage team workloads and project resource allocation., • Create a high-performing culture focused on delivery excellence and customer experience., • Promote collaboration, accountability and professional development., • Drive improvements in project methodologies, tools and processes., • Ensure projects comply with Commercial's governance framework and approval processes., • Monitor project performance against agreed KPIs and service levels., • Provide regular project updates to senior management., • Ensure project standards, controls and documentation are maintained., • Identify opportunities for service growth and continuous improvement., • Ensure compliance with company policies and procedures., • Experience within the Workplace Supplies, Office Products, Facilities Supplies or B2B distribution sector., • Proven project management and customer onboarding experience., • Experience managing multiple projects simultaneously., • Strong stakeholder management and influencing skills., • Excellent organisational, planning and time management abilities., • Strong communication, presentation and facilitation skills., • Experience managing project risks, issues, dependencies and change., • Excellent attention to detail and problem-solving skills., • Ability to work under pressure and meet challenging deadlines., • Strong customer service and relationship management experience., • Experience leading and developing high-performing teams., • Proficiency in project planning and reporting tools., • PRINCE2, Agile, APM or equivalent project management qualification., • Experience delivering ERP, CRM, systems or digital transformation projects., • Knowledge of e-commerce platforms and customer integration processes., • Understanding of project governance and PMO best practice. #J-18808-Ljbffr