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About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment About The Role: Working in our Technical Services mobile team on a Major Retail contract with opportunities to support other Commercial and Residential contracts in our continually expanding division Key Responsibilities: • Ensure all delegated Reactive Works orders and PPMs are completed within the contract-defined time SLAs & KPIs., • The successful candidate must provide a significant contribution to overall efficiency, effectiveness and contract profitability and must, therefore, play its part in the overall delivery of service., • The candidate will support with the implementation of an integrated approach for the delivery of all contracted services ensuring that all works are delivered safely on time, within budget and to the required quality standards., • On call cover on average 1 in 8 weeks., • To plan, inspect and carry out repairs or preventative maintenance as required and to respond to breakdowns in a timely fashion., • Duties to include building fabric repairs, small plumbing, joinery., • To assist the maintenance team as required with any other facilities work, • Provide quotations for any works recommended., • Take responsibility for ensuring that a safe system of work is followed prior to the commencement of the work activity, • Ensure that work activities are properly carried out, • Ensure that sites are kept to the highest standards, to ensure all works are completed, to provide general handyman services including L8., • Liaising with subcontractors, cleaners and security to ensure the facilities management of site is carried out effectively., • Time-served Fabric engineer with a maintenance background., • Experienced skills in Carpentry, Painting Decorating, Door Hanging, Carpet/Lino repairs, Glazing Repairs, Masonry Repairs, Locksmiths, Tiling, and ceiling grids/tiles., • L8 ACOP., • Sound knowledge of understanding and developing safety documentation to ensure site safety procedures are always followed., • Legionella Awareness., • CSCS Skills card or equivalent qualification., • First Aid., • Must have a current, valid driving licence, • Overtime available, • All Travel paid with a deduction of 30 mins each way, • Company tools and van provided, • Uniform and PPE Provided, • Tablet and Phone Provided, • Training and Upskilling available, • HAPI App discounts and vouchers, • Refer a friend scheme with up to £500 of rewards!, • Join our Cycle to Work scheme, • Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events, • Access to internal Mental Health First Aiders, • Immediate access to “Opportunity” our internal Learning and Development platform, • Career progression within a growing company. If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Take the next step in your career now, scroll down to read the full role description and make your application. Service Centre Shift Leader Customer Service Centre Shift Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent (4 days on / 4 days off rotating Shift Pattern) Ref: 1589 The Service Desk team at our Camberley office are now looking for a Customer Service Centre Shift Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on / 4 days off shift pattern (rotating shifts, 7am-7pm / 7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours. This role has line management responsibilities of 3 team members. The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their comfort zone. They will constantly look at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you’ll do: * • People and Performance Management, • Incident Process Management, • Major Incident Management, • Resource Coordination, • Spares Management, • Rosta Management, • Escalation Management, • Service Level Management, • Implement Continuous Improvement initiatives, • Ensuring tickets are logged accurately and call queues are managed effectively, • Point of escalation for customers and expediting issues to the relevant teams, • Take ownership of major incidents out of hours and engage stakeholders through to resolution, • Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met., • Support root cause of failures and conduct reviews where applicable., • Evoking the business continuity plan in the event of unplanned outages Out of Hours, • Attend review calls, identifying and implementing improvements where required, • Line management of direct reports including objective setting, performance, quality and 1:1 reviews, • Rosta management alongside other team leaders, including holiday approvals to ensure appropriate staffing levels, • Coaching and mentoring team members and providing guidance to enable them to achieve their personal development plans, • Supporting the wider team during busy periods such as taking calls and logging tickets, • Provide cover for the incident manager during periods of absence Key requirements: * • Proven experience within a Service Desk / Help Desk environment, • Confident communicator, able to navigate difficult conversations, • Customer focused, • Able to effectively multitask, • Creative problem solver with the ability to work autonomously or as part of a team, • Effectively prioritise workload to meet targets, • SC Clearance, NPPV3 & Parliament Security Clearances, or the ability to obtain them (5 years MINIMUM UK residency required), • Proficient in MS office tools, • Experience of using Remedy application Desirable Skills: * • ITILv4 Foundation, • Previous line management experience What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on‑going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: * • 25 days annual leave, and the option to buy or sell days annually, • Overtime options available, • Access to the Flexible Benefits portal, • Company matched pension scheme, • A range of family friendly policies, • Occupational health support and wellbeing Portal, • Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Us Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. We are guided by our values and behaviours: * • Be Inclusive, • Take Responsibility, • Collaborate, • Be Customer-focused

Take the next step in your career now, scroll down to read the full role description and make your application. Service Centre Shift Leader Customer Service Centre Shift Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent (4 days on / 4 days off rotating Shift Pattern) Ref: 1589 The Service Desk team at our Camberley office are now looking for a Customer Service Centre Shift Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on / 4 days off shift pattern (rotating shifts, 7am-7pm / 7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours. This role has line management responsibilities of 3 team members. The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their comfort zone. They will constantly look at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you’ll do: * • People and Performance Management, • Incident Process Management, • Major Incident Management, • Resource Coordination, • Spares Management, • Rosta Management, • Escalation Management, • Service Level Management, • Implement Continuous Improvement initiatives, • Ensuring tickets are logged accurately and call queues are managed effectively, • Point of escalation for customers and expediting issues to the relevant teams, • Take ownership of major incidents out of hours and engage stakeholders through to resolution, • Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met., • Support root cause of failures and conduct reviews where applicable., • Evoking the business continuity plan in the event of unplanned outages Out of Hours, • Attend review calls, identifying and implementing improvements where required, • Line management of direct reports including objective setting, performance, quality and 1:1 reviews, • Rosta management alongside other team leaders, including holiday approvals to ensure appropriate staffing levels, • Coaching and mentoring team members and providing guidance to enable them to achieve their personal development plans, • Supporting the wider team during busy periods such as taking calls and logging tickets, • Provide cover for the incident manager during periods of absence Key requirements: * • Proven experience within a Service Desk / Help Desk environment, • Confident communicator, able to navigate difficult conversations, • Customer focused, • Able to effectively multitask, • Creative problem solver with the ability to work autonomously or as part of a team, • Effectively prioritise workload to meet targets, • SC Clearance, NPPV3 & Parliament Security Clearances, or the ability to obtain them (5 years MINIMUM UK residency required), • Proficient in MS office tools, • Experience of using Remedy application Desirable Skills: * • ITILv4 Foundation, • Previous line management experience What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on‑going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: * • 25 days annual leave, and the option to buy or sell days annually, • Overtime options available, • Access to the Flexible Benefits portal, • Company matched pension scheme, • A range of family friendly policies, • Occupational health support and wellbeing Portal, • Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Us Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. We are guided by our values and behaviours: * • Be Inclusive, • Take Responsibility, • Collaborate, • Be Customer-focused

Home Based Opportunity with a leading UK Company UTILITY WAREHOUSE est. 2002 Part of the Telecom Plus group • Utilities are constantly rising., • Save money on essential services. This is a Self Employed Opportunity • Work around your existing job, • And fit around family commitments, • Potential earnings from £500-£3000 pcm, • Unlimited income potential for team builders Earnings are dependant upon the effort and time you put in. This is an opportunity to build for your financial security. To apply, you MUST be permitted to work in the UK, Minimum age 21 and not on a student VISA This is NOT a warehouse Job To find out more click APPLY NOW A company representative will call to explain and answer your questions with no obligation interested then click apply now.

Take the next step in your career now, scroll down to read the full role description and make your application. Service Centre Shift Leader Customer Service Centre Shift Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent (4 days on / 4 days off rotating Shift Pattern) Ref: 1589 The Service Desk team at our Camberley office are now looking for a Customer Service Centre Shift Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on / 4 days off shift pattern (rotating shifts, 7am-7pm / 7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours. This role has line management responsibilities of 3 team members. The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their comfort zone. They will constantly look at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you’ll do: * • People and Performance Management, • Incident Process Management, • Major Incident Management, • Resource Coordination, • Spares Management, • Rosta Management, • Escalation Management, • Service Level Management, • Implement Continuous Improvement initiatives, • Ensuring tickets are logged accurately and call queues are managed effectively, • Point of escalation for customers and expediting issues to the relevant teams, • Take ownership of major incidents out of hours and engage stakeholders through to resolution, • Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met., • Support root cause of failures and conduct reviews where applicable., • Evoking the business continuity plan in the event of unplanned outages Out of Hours, • Attend review calls, identifying and implementing improvements where required, • Line management of direct reports including objective setting, performance, quality and 1:1 reviews, • Rosta management alongside other team leaders, including holiday approvals to ensure appropriate staffing levels, • Coaching and mentoring team members and providing guidance to enable them to achieve their personal development plans, • Supporting the wider team during busy periods such as taking calls and logging tickets, • Provide cover for the incident manager during periods of absence Key requirements: * • Proven experience within a Service Desk / Help Desk environment, • Confident communicator, able to navigate difficult conversations, • Customer focused, • Able to effectively multitask, • Creative problem solver with the ability to work autonomously or as part of a team, • Effectively prioritise workload to meet targets, • SC Clearance, NPPV3 & Parliament Security Clearances, or the ability to obtain them (5 years MINIMUM UK residency required), • Proficient in MS office tools, • Experience of using Remedy application Desirable Skills: * • ITILv4 Foundation, • Previous line management experience What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on‑going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: * • 25 days annual leave, and the option to buy or sell days annually, • Overtime options available, • Access to the Flexible Benefits portal, • Company matched pension scheme, • A range of family friendly policies, • Occupational health support and wellbeing Portal, • Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Us Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. We are guided by our values and behaviours: * • Be Inclusive, • Take Responsibility, • Collaborate, • Be Customer-focused

Take the next step in your career now, scroll down to read the full role description and make your application. Service Centre Shift Leader Customer Service Centre Shift Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent (4 days on / 4 days off rotating Shift Pattern) Ref: 1589 The Service Desk team at our Camberley office are now looking for a Customer Service Centre Shift Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on / 4 days off shift pattern (rotating shifts, 7am-7pm / 7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours. This role has line management responsibilities of 3 team members. The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their comfort zone. They will constantly look at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you’ll do: * • People and Performance Management, • Incident Process Management, • Major Incident Management, • Resource Coordination, • Spares Management, • Rosta Management, • Escalation Management, • Service Level Management, • Implement Continuous Improvement initiatives, • Ensuring tickets are logged accurately and call queues are managed effectively, • Point of escalation for customers and expediting issues to the relevant teams, • Take ownership of major incidents out of hours and engage stakeholders through to resolution, • Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met., • Support root cause of failures and conduct reviews where applicable., • Evoking the business continuity plan in the event of unplanned outages Out of Hours, • Attend review calls, identifying and implementing improvements where required, • Line management of direct reports including objective setting, performance, quality and 1:1 reviews, • Rosta management alongside other team leaders, including holiday approvals to ensure appropriate staffing levels, • Coaching and mentoring team members and providing guidance to enable them to achieve their personal development plans, • Supporting the wider team during busy periods such as taking calls and logging tickets, • Provide cover for the incident manager during periods of absence Key requirements: * • Proven experience within a Service Desk / Help Desk environment, • Confident communicator, able to navigate difficult conversations, • Customer focused, • Able to effectively multitask, • Creative problem solver with the ability to work autonomously or as part of a team, • Effectively prioritise workload to meet targets, • SC Clearance, NPPV3 & Parliament Security Clearances, or the ability to obtain them (5 years MINIMUM UK residency required), • Proficient in MS office tools, • Experience of using Remedy application Desirable Skills: * • ITILv4 Foundation, • Previous line management experience What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on‑going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: * • 25 days annual leave, and the option to buy or sell days annually, • Overtime options available, • Access to the Flexible Benefits portal, • Company matched pension scheme, • A range of family friendly policies, • Occupational health support and wellbeing Portal, • Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Us Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. We are guided by our values and behaviours: * • Be Inclusive, • Take Responsibility, • Collaborate, • Be Customer-focused