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Position Overview We are seeking an experienced Head of Client Services to lead and scale our client function within a fast-growing TikTok marketing agency. This is a senior leadership role responsible for client satisfaction, strategic delivery and the development of a high-performing team. The ideal candidate brings deep TikTok and social media marketing industry experience, excels at stakeholder management and is confident in balancing strategy, operations and people leadership. You will act as the senior client advocate within the agency, ensuring exceptional delivery while driving long-term commercial growth. Key Responsibilities: Client Leadership & Relationship Management • Own and oversee senior client relationships, acting as the primary escalation point, • Build trusted partnerships with clients, understanding their commercial goals and translating them into effective TikTok strategies, • Lead conflict management and issue resolution, handling challenging conversations with confidence and professionalism, • Ensure consistently high levels of client satisfaction, retention and account growth Strategy & Planning • Lead strategic planning across all client accounts, ensuring campaigns align with client objectives and platform best practices, • Partner with Strategy, Creative and Paid Media teams to deliver integrated TikTok-first solutions, • Guide clients on platform innovation, trends and performance insights, • Support pitch work, proposals and strategic input for new business opportunities Project & Delivery Management • Oversee project management frameworks to ensure campaigns are delivered on time, on budget, and to scope, • Identify risks, manage dependencies and ensure clear communication across internal teams, • Continuously improve delivery processes, workflows and ensure consistent standards across all client outputs and reporting Team Leadership & Line Management • Line manage and develop a growing team, including Account Managers and Department Managers, • Set clear expectations, KPIs, and development plans for direct reports whilst mentoring team members, supporting career progression and performance management Commercial & Operational Oversight • Own client forecasting, capacity planning and revenue accountability in partnership with leadership, • Identify opportunities for account expansion and upselling, • Contribute to leadership decisions, shaping future business growth Experience: • 5+ years of experience client services or account leadership role within a TikTok, social, influencer, or digital marketing agency, • Proven track record of managing and growing high-value client accounts, • Strong conflict management and negotiation skills, • Demonstrated experience in strategy development and campaign planning, • Excellent project management and operational skills, • Experience line managing and scaling teams, • Strong commercial acumen with experience owning revenue targets or forecasts What we can offer you… • 25 days annual leave (+ bank holidays), • Birthday day off, • Hybrid working environment, • Monthly well-being activities, • Access to professional support and mentoring, • Pension contribution, • Discounts across some great brands!

A recruitment agency in Cheltenham is seeking a hands-on Production Team Leader to lead and develop a dedicated team in a fast-paced industrial setting. Strong leadership skills and prior experience in a manufacturing environment are essential.

The Environment Agency, as a Non‑Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. This is an exciting opportunity to lead, shape and deliver evidence and tools to embed a natural capital

At the Environment Agency, we don’t just offer jobs — we offer careers that make a difference. Collaborate with other teams to gain a broader understanding of the Environment Agency's remit of protecting healthy ecosystems. Shape the future with the Environment Agency.

A governmental agency focused on environmental protection seeks dynamic individuals for officer roles within agriculture regulation in England. The position involves carrying out targeted farm inspections, engaging with farmers to influence practices for improved environmental compliance, and mainta

A leading environmental organization in the UK is looking for a Strategy, Risk and Performance Manager for their Health, Safety and Wellbeing team. Join us to make a meaningful impact on environmental health and safety.

Join the Environment Agency’s National Environmental Crime Unit and help transform how we tackle environmental crime. The Intelligence Team manage and develop all criminal intelligence for the Environment Agency. The Environment Agency, as a Non-Departmental Public Body, is committed to providing

The position involves working closely with experts, developing a personalized plan for growth, and engaging in activities that respond to environmental challenges. This is an opportunity to kickstart your career while making a positive impact on communities and the environment. A public sector envir

A government environmental body in the United Kingdom seeks a Deputy Director to lead the Sustainable Business Team.

At the Environment Agency we aspire for inclusivity to thrive in our workforce. Why Choose the Environment Agency?. Apply now and embark on a rewarding and fulfilling career journey with the Environment Agency.

A public environmental authority is seeking an Intelligence Technical Officer to enhance intelligence-led operations across enforcement teams.

Contact eacareerentry@environment-agency. Candidates will gain practical experience in reducing environmental impacts. A governmental environmental organization is offering a 12-month industry placement starting in September for chemical or process engineering students.

Referrals increase your chances of interviewing at Environment Agency by 2x. This role is accountable for managing and assuring the application of the engineering and asset management data and technical standards of the Environment Agency. An in-depth understanding of the UK legislative and policy e

Definition: Provides leadership that inspires and motivates others to achieve their personal goals and the goals of the Environment Agency. Effectively organises self and takes personal responsibility for own role in the Environment Agency. The Environment Agency is fully committed to having an incl

A governmental environmental organization in the United Kingdom is seeking an Engagement Senior Advisor.

Alongside this external awareness, the Environment Agency has pledged to be net zero carbon by 2045‑50 and we need strong, decisive leadership to drive the sustainability agenda across the EA. This role will be accountable for ensuring delivery of the EA’s sustainability strategy: eMission, whic

Join the Environment Agency’s National Environmental Crime Unit and help transform how we tackle environmental crime. The Intelligence Team manage and develop all criminal intelligence for the Environment Agency. The Environment Agency, as a Non-Departmental Public Body, is committed to providing

Supporting to embed our corporate strategy EA2030, our People Strategy and transforming the way the Environment Agency Culture supports our employees and environmental outcomes. We are driven by a shared passion for supporting the Environment Agency’s vision, focussing on innovative approaches to

A public environmental agency in the UK is seeking Environmental Crime Investigators to support major investigations into breaches at sewage treatment works.

A leading environmental organization in the United Kingdom is looking for a technical leader to develop and deliver evidence and tools for a natural capital approach. The position offers the chance to significantly impact how environmental challenges are tackled through evidence-based initiatives.

A governmental environmental body in the UK is seeking an Intelligence Technical Officer to enhance intelligence-led practices in tackling environmental crime.

A public environmental agency in the UK seeks candidates for a Process and Chemical Engineering Industry Placement starting in September 2026. Ideal candidates will have a strong interest in environmental issues, studying a Chemical or Process Engineering degree. This 12-month placement offers hands

Collaborate with other teams to gain a broader understanding of the Environment Agency's remit of protecting healthy ecosystems. If applying from the Civil Service, Environment Agency is not part of HM Civil Service and you would not be a Crown Servant in the event of appointment. Shape the future w

A leading environmental organization in the UK is seeking a Water Resources Advisor to join their Catchment Assessment team.

The role offers hands-on experience in environmental regulation and compliance while supporting UK businesses in reducing their environmental impacts. A UK environmental organization is seeking passionate individuals for a 12-month industry placement starting in September.

A public environmental agency in the UK is seeking a Senior Advisor to lead the Best Available Techniques (BAT) process. Candidates should have at least 5 years of experience in environmental regulation, strong communication skills, and the ability to work effectively with diverse teams. This role i

This is an exciting opportunity to lead, shape and deliver evidence and tools to embed a natural capital approach in the Environment Agency, helping to reverse the decline in nature and tackle the climate emergency. We lead the Environment Agency's work on natural capital – developing evidence and

A public environmental organization in the UK is seeking a Project Support Officer to assist in planning and reporting for the Culture Programme. Ideal candidates will have experience in project environments, strong communication skills, and a detail-oriented work ethic.

A public environmental agency in the UK is seeking a Senior Environmental Crime Officer to lead complex investigations within the water industry.

The ideal candidate would have a good knowledge of the legislation which governs criminal investigations, such as the Environmental Permitting Regulations, the Environmental Protection Act, the Police and Criminal Evidence Act, the Criminal Procedures and Investigations Act and the Regulation of Inv

Environmental regulation and compliance. Evaluating environmental impact. Developing environmental standards.

Join the Environment Agency’s National Environmental Crime Unit and help transform how we tackle environmental crime. The Intelligence Team manage and develop all criminal intelligence for the Environment Agency. The Environment Agency, as a Non-Departmental Public Body, is committed to providing

Want to make a real difference for people and the environment? At the Environment Agency, we're looking for passionate individuals to help tackle some of the biggest environmental challenges. Our Business & Communications teams work behind the scenes to keep the Environment Agency running effectivel

The Environment Agency is fully committed to having a diverse and inclusive workforce. The Environment Agency is looking for a Systems Reliability Engineer to embed best‑in‑class reliability engineering practices, streamline asset management processes and influence system‑wide improvements ali

The Environment Agency values a diverse workforce and welcomes applications from all sections of the community who wish to join a workforce which embraces difference and welcomes everyone. As a member of the local agricultural regulation team, you will carry out targeted farm inspections in the catc

A leading environmental organization is seeking a candidate to spearhead projects focusing on natural capital and ecosystem services. The role involves developing tools and evidence for understanding natural assets and supporting environmental outcomes. Ideal applicants should possess strong environ

Want to make a real difference for people and the environment? At the Environment Agency, we're looking for passionate individuals to help tackle some of the biggest environmental challenges. If you think you may require any reasonable adjustments, please contact eacareerentry@environment-agency. Th

An environmental regulatory body in the UK seeks a Regulatory Officer to conduct audits and enforcement within the Packaging South team. Passion for the environment is essential, and a full UK driving license is required.

Want to make a real difference for people and the environment? At the Environment Agency, we're looking for passionate individuals to help tackle some of the biggest environmental challenges. The Environment Agency regulates process industries across England under Environmental Permitting and COMAH

Shape the future with the Environment Agency. Collaborate with other teams to gain a broader understanding of the Environment Agency's remit of protecting healthy ecosystems. At the Environment Agency, we don’t just offer jobs — we offer careers that make a difference.

A governmental environmental agency is seeking passionate individuals for a 12-month industry placement starting in September. This full-time role involves working with Regulated Industry teams to help UK businesses reduce environmental impacts and enhance process safety across chemicals and metals.

A leading environmental organization in the UK is seeking candidates for its Environment and Science Graduate Training Scheme 2026. Responsibilities include working with experts, developing personalized plans, and responding to environmental incidents. Candidates must have a relevant degree and a co

A government body dedicated to environmental protection is seeking Environmental Crime Officers to tackle illegal waste crime in areas such as Kent and South London. Successful candidates will work collaboratively to gather evidence and develop effective strategies against environmental offenders. T

A leading environmental agency in the United Kingdom is seeking graduates for its Graduate Training Scheme. Applicants should possess an honours degree in an environment or science related subject, and demonstrate a keen commitment to environmental sustainability and personal growth. This permanent

A public environmental agency in the UK seeks a Marine Water Quality Officer to provide technical expertise in marine environments.

If you are applying from the civil service, note that the Environment Agency is not part of the HM Civil Service; appointed staff will not be Crown servants. The Environment Agency is committed to building an inclusive workforce that reflects the communities we serve. Diversity is central to how we

The Environment Agency are committed to an inclusive workforce that reflects the communities we serve. We are looking for a Senior Environmental Crime Officer to join the water industry regulation teams and help lead the fight against growing and increasingly complex environmental crime. The Environ

A governmental environmental agency in the UK is seeking a leader for natural capital projects. This is an exciting opportunity to contribute to environmental and socio-economic outcomes through innovative solutions.