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Join the RAC as a Mobile Mechanic Competitive salary: £38,625 basic salary, with the opportunity to earn up to £53,000 Sociable hours: 40 per week, 8am–4:30pm, plus 1 in 4 Saturdays Optional overtime: That is flexible to the hours you want to work The Role As an RAC Mobile Mechanic in the Service, Maintenance and Repair (SMR) division, you’ll bring your expert knowledge and problem-solving skills directly to our members – wherever they are. From driveways to office car parks, you’ll deliver first-class service without the limitations of a traditional garage. We’ll set you up for success from day one with: • Your own fully equipped RAC van and fuel card, • Full uniform and PPE, • Strong base pay – £38,625 a year, with bonuses and overtime taking you up to £53,000., • Overtime to suit you – Just two extra days a month could add £5,760 a year to your base pay. Plus, end-of-shift overtime opportunities could be worth up to an extra £3,000 a year., • Rewarding incentives – Earn up to a further £6,000 a year in bonus payments., • Share in our success – All our employees are awarded shares, at no cost, so their share in the success of out growing our business, • Free RAC Ultimate breakdown cover – From your very first day., • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax., • Generous holidays – 23 days plus bank holidays (rising to 25 with service)., • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)., • Wellbeing support – 24/7 confidential support helpline for you and your family., • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal. What We’re Looking For, • Level 2 Light Vehicle Maintenance qualification (or equivalent), • At least 3 years’ hands-on experience as a vehicle technician on light vehicles

Job Description A World leading Aviation Company are looking for a Ping Specialist/SME to assist in their separation from their Corporate services. This will be a 6 month Contract with the potential of Extension based in-between Gloucester and Cheltenham. The role will be Hybrid with 2 days in the office. Desired Skills; • Ping Identity (Federate, Directory), • Security Clearance, • Upgrade existing Ping Federate and Ping Directory deployments to the latest versions as determined by the team for both QA and Production. The upgrade will require the deployment of new Aerospace Ping licenses., • Assess team scripts for system upgrades and review options for developing UK-HiR specific scripts. Recommendation and plan to be developed for UK-HiR specific scripts. This will be reviewed to determine if this can be completed within the engagement timeframe., • Support the cutover of existing Corp-UK Directory sync to Aero-UK Directory sync for both QA and Production., • Migrate existing UK Ping Federate-MFA integration from Corp PingID to Aero PingID for both QA and Production., • Create new SAML/OIDC profiles ready for application migrations for both QA and Production. Location: Cheltenham, UK Rate/Salary: .00 GBP Hourly Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

My client who are a global engineering and manufacturing business are currently seeking a Warehouse Manager at their Gloucestershire based head office. Responsibilities – Warehouse Manager.

Principal Software Engineer - Lead Innovation in Government Tech Up to £95,000 + Exceptional Benefits Remote First (1 Day/Fortnight Onsite) SC Clearable - British Citizens Only Are you ready to shape the future of government technology? Join a cutting-edge software engineering business as a Principal Software Engineer, where you'll lead a talented team tackling complex challenges across high-impact government projects. This is more than just a senior technical role - it's your chance to architect cloud-native solutions, mentor top-tier engineers, and drive innovation in a supportive, forward-thinking environment. Tech Stack Highlights Frontend (React + TypeScript) Advanced React.js (hooks, context API, life cycle) TypeScript & ES6+ mastery Redux & Cypress/Jest for robust state and testing Backend (Java) Java 11+, Spring Boot, RESTful APIs Microservices architecture PostgreSQL & Kafka integration Cloud & DevOps (AWS) AWS: MSK, EKS, Opensearch CI/CD with Jenkins Monitoring: CloudWatch, Kibana • Architecture & Leadership, • Design scalable, secure cloud-native systems, • Lead architecture decisions and documentation, • 4-Day Work Week: Work Monday-Thursday, enjoy Fridays off with TOIL, • Remote First: Work from anywhere, with just one day onsite every fortnight, • Career Coaching: Regular 1:1s to support your growth, • Training Days: 5 paid days annually for learning & development, • Tech Exposure: Work with Java, AWS, DevOps, and more, • Supportive Culture: Join a close-knit, collaborative team Due to project sensitivity, applicants must be British Citizens and have lived in the UK continuously for the past 5 years to be SC Clearable. Ready to lead, innovate, and make a real impact? Apply now and be part of something extraordinary. To find out more about Computer Futures please visit our website Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

My client who are a global engineering and manufacturing business are currently seeking a Purchasing Manager at their Gloucestershire based head office. Responsibilities – Purchasing Manager. Support the purchasing aspects of New Product Introduction (NPI) an.

Technical Lead – Food Safety & Quality Location: Cheltenham We are seeking an experienced Technical Lead to take responsibility for food safety, legality, and quality across a growing food business. Acting as the site’s technical authority, you will lead compliance with customer, legislative, and company requirements while driving continuous improvement and audit readiness. Key Responsibilities • Lead all technical and quality assurance activities across the site., • Act as the primary contact for external auditors, regulatory bodies, suppliers, and key customers on technical matters., • Manage and maintain food safety and quality systems, including HACCP, traceability, and allergen risk assessments., • Oversee technical relationships with suppliers to ensure the safety, quality, and legality of all ingredients., • Ensure all product specifications are accurate, up-to-date, and compliant with customer and regulatory requirements., • Manage the nutritional data of raw materials and finished products., • Drive technical standards, systems, and audit readiness across the business. About You • Minimum 5 years’ experience within a Technical function in the food industry (retail-facing experience advantageous)., • Strong knowledge of UK food regulations, ideally across multiple food categories., • Degree in Food Science, Food Technology, Microbiology, or equivalent., • HACCP Level 4 certified., • Excellent attention to detail, problem-solving ability, and a proactive, solutions-focused mindset., • Strong communication skills, with the ability to engage confidently with stakeholders at all levels., • Competent in Microsoft Office and experienced with quality management systems (QMS)., • Able to manage multiple priorities and perform under pressure. What’s on Offer • Opportunity to lead technical and quality assurance across a respected food business., • Direct influence on food safety, quality, and compliance standards., • A role with variety – spanning audit readiness, supplier management, product specifications, and customer interaction.

Enjoy a career without limits, earning up to 75% of your billing. We are seeking legal professionals that are keen to work on a consultancy, fee sharing basis. Taylor Rose is a top 60 law firm with over 25 offices nationwide. We are offering you a unique opportunity to take back control of your life and earnings. Choose to work from home, one of our offices or both! We are looking for individuals and groups of Solicitors, FCILEx or Licensed Conveyancers with 4 years PQE + to join our consultancy. Why choose us? • Earn up to 75% of what you bill; your split will not drop below 70%., • Choose your own clients, fees, hours and volume of work., • Work from home, 100 days access to hot-desking facilities., • PII cover up to £20 million., • Access to nationwide offices and meeting rooms., • Free calls through our app., • Immediate access to our accreditations., • Fully optimised CMS and electronic systems., • Access to business development., • Dedicated liaison team., • Technical head for ops, legal support and training. And much more. So, if you want a career without limits and the freedom, then we may be your next move. To find out more, contact us now to chat confidentially with one of our advisors. PS We have more avenues for professionals wanting to be office-based, working as part of a team or have different qualification levels!

Human Resources Manager Wanted! Location: Gloucestershire - Near Cheltenham Salary: Competitive, commensurate with experience Reports to: Managing Director About The Company: We are an established regional construction company with a strong presence across Gloucestershire and nationally. With decades of experience delivering quality construction projects, specialising in innovative building solutions for critical infrastructure projects within various sectors, including Healthcare, they pride themselves on their skilled workforce and commitment to excellence. As the business continues to grow, they are now seeking a strategic HR professional to join their leadership team and drive their people agenda forward. The Role: We are seeking an experienced Human Resources Manager to take full ownership of our HR function and play a key strategic role in the business. This is an exciting opportunity for a seasoned HR professional to make a significant impact in a growing construction company, working closely with senior management whilst having the autonomy to shape our people strategy and operations. Key Responsibilities: Strategic HR Leadership • Develop and implement comprehensive HR strategies aligned with business objectives, • Provide strategic HR guidance to the senior management team, • Lead organisational development initiatives and workforce planning, • Drive employee engagement and retention strategies Operations and Management Support • Handle and facilitate operations meetings, providing HR insights and support, • Prepare and present HR reports and metrics to senior leadership, • Support operational decision-making with HR expertise and analysis, • Collaborate with department heads on people-related challenges Legal and Compliance • Manage all employment law matters and ensure legal compliance, • Handle complex employee relations issues and grievances, • Provide expert advice on disciplinary procedures and employment disputes, • Stay current with employment legislation and industry regulations, • Liaise with external legal counsel when required Contract and Policy Management • Undertake a comprehensive review and consolidation of existing employment contracts (currently 20+ variations), • Develop a streamlined, legally compliant general employment contract suitable for all roles, • Write and update the employee handbook to reflect current best practices, • Create, review and implement HR policies and procedures, • Ensure all documentation meets current employment law requirements Operational HR Functions • Oversee recruitment and selection processes, • Manage performance management systems and procedures, • Coordinate training and development programs, • Handle payroll liaison and benefits administration, • Maintain accurate HR records and systems Essential Requirements: Qualifications • CIPD Level 3, 5, and 7 qualifications in Human Resources, • Degree in Human Resources, Business, or related field (desirable but not essential) Experience • Minimum 5 years' strategic HR management experience, • Proven experience in the construction industry or a similar trade-based environment is desirable but not essential., • Strong background in employment law and contract management, • Experience in policy development and handbook creation, • Track record of supporting senior management teams and operations Skills and Competencies • Excellent written and verbal communication skills, • Strong analytical and report-writing abilities, • Confident presentation skills for operations meetings, • Ability to work autonomously and make strategic decisions, • Strong attention to detail, particularly in legal and contractual matters, • Proficiency in HR systems and Microsoft Office Suite is preferred Desirable Requirements: • Experience with construction industry regulations and compliance, • Knowledge of health and safety legislation in construction, • Previous experience in contract consolidation projects, • Chartered CIPD membership (MCIPD), • Experience with TUPE transfers and complex restructuring What We Offer: • Competitive salary with annual review, • 25 days annual leave plus bank holidays, • Contributory pension scheme, • Private healthcare scheme, • Company Bonus, • Professional development opportunities and continued CIPD support, • Opportunity to shape HR strategy in a growing business, • Collaborative and supportive senior management team The Ideal Candidate: We are looking for a strategic HR professional who thrives in a hands-on environment and enjoys the variety that comes with being the senior HR person in a growing construction company. You will be comfortable operating at board level whilst being equally at ease handling day-to-day operational challenges. Your strong legal knowledge and contract expertise will be particularly valued as we streamline our employment documentation. How to Apply: To apply for this position, please submit your CV to this advert. Alternatively, get in touch with Fiona Corbett at Thatcher Associates - The employer is an equal opportunities business committed to diversity and inclusion in the workplace. Due to the high volume of applications, we can only respond to candidates selected for an interview. If you have not heard from us within three weeks of your application, please assume your application has been unsuccessful on this occasion. We look forward to receiving your application!

Take the next step in your career now, scroll down to read the full role description and make your application. Service Centre Shift Leader Customer Service Centre Shift Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent (4 days on / 4 days off rotating Shift Pattern) Ref: 1589 The Service Desk team at our Camberley office are now looking for a Customer Service Centre Shift Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on / 4 days off shift pattern (rotating shifts, 7am-7pm / 7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours. This role has line management responsibilities of 3 team members. The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their comfort zone. They will constantly look at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you’ll do: * • People and Performance Management, • Incident Process Management, • Major Incident Management, • Resource Coordination, • Spares Management, • Rosta Management, • Escalation Management, • Service Level Management, • Implement Continuous Improvement initiatives, • Ensuring tickets are logged accurately and call queues are managed effectively, • Point of escalation for customers and expediting issues to the relevant teams, • Take ownership of major incidents out of hours and engage stakeholders through to resolution, • Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met., • Support root cause of failures and conduct reviews where applicable., • Evoking the business continuity plan in the event of unplanned outages Out of Hours, • Attend review calls, identifying and implementing improvements where required, • Line management of direct reports including objective setting, performance, quality and 1:1 reviews, • Rosta management alongside other team leaders, including holiday approvals to ensure appropriate staffing levels, • Coaching and mentoring team members and providing guidance to enable them to achieve their personal development plans, • Supporting the wider team during busy periods such as taking calls and logging tickets, • Provide cover for the incident manager during periods of absence Key requirements: * • Proven experience within a Service Desk / Help Desk environment, • Confident communicator, able to navigate difficult conversations, • Customer focused, • Able to effectively multitask, • Creative problem solver with the ability to work autonomously or as part of a team, • Effectively prioritise workload to meet targets, • SC Clearance, NPPV3 & Parliament Security Clearances, or the ability to obtain them (5 years MINIMUM UK residency required), • Proficient in MS office tools, • Experience of using Remedy application Desirable Skills: * • ITILv4 Foundation, • Previous line management experience What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on‑going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: * • 25 days annual leave, and the option to buy or sell days annually, • Overtime options available, • Access to the Flexible Benefits portal, • Company matched pension scheme, • A range of family friendly policies, • Occupational health support and wellbeing Portal, • Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Us Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. We are guided by our values and behaviours: * • Be Inclusive, • Take Responsibility, • Collaborate, • Be Customer-focused

Take the next step in your career now, scroll down to read the full role description and make your application. Service Centre Shift Leader Customer Service Centre Shift Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent (4 days on / 4 days off rotating Shift Pattern) Ref: 1589 The Service Desk team at our Camberley office are now looking for a Customer Service Centre Shift Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on / 4 days off shift pattern (rotating shifts, 7am-7pm / 7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours. This role has line management responsibilities of 3 team members. The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their comfort zone. They will constantly look at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you’ll do: * • People and Performance Management, • Incident Process Management, • Major Incident Management, • Resource Coordination, • Spares Management, • Rosta Management, • Escalation Management, • Service Level Management, • Implement Continuous Improvement initiatives, • Ensuring tickets are logged accurately and call queues are managed effectively, • Point of escalation for customers and expediting issues to the relevant teams, • Take ownership of major incidents out of hours and engage stakeholders through to resolution, • Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met., • Support root cause of failures and conduct reviews where applicable., • Evoking the business continuity plan in the event of unplanned outages Out of Hours, • Attend review calls, identifying and implementing improvements where required, • Line management of direct reports including objective setting, performance, quality and 1:1 reviews, • Rosta management alongside other team leaders, including holiday approvals to ensure appropriate staffing levels, • Coaching and mentoring team members and providing guidance to enable them to achieve their personal development plans, • Supporting the wider team during busy periods such as taking calls and logging tickets, • Provide cover for the incident manager during periods of absence Key requirements: * • Proven experience within a Service Desk / Help Desk environment, • Confident communicator, able to navigate difficult conversations, • Customer focused, • Able to effectively multitask, • Creative problem solver with the ability to work autonomously or as part of a team, • Effectively prioritise workload to meet targets, • SC Clearance, NPPV3 & Parliament Security Clearances, or the ability to obtain them (5 years MINIMUM UK residency required), • Proficient in MS office tools, • Experience of using Remedy application Desirable Skills: * • ITILv4 Foundation, • Previous line management experience What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on‑going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: * • 25 days annual leave, and the option to buy or sell days annually, • Overtime options available, • Access to the Flexible Benefits portal, • Company matched pension scheme, • A range of family friendly policies, • Occupational health support and wellbeing Portal, • Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Us Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. We are guided by our values and behaviours: * • Be Inclusive, • Take Responsibility, • Collaborate, • Be Customer-focused

Take the next step in your career now, scroll down to read the full role description and make your application. Service Centre Shift Leader Customer Service Centre Shift Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent (4 days on / 4 days off rotating Shift Pattern) Ref: 1589 The Service Desk team at our Camberley office are now looking for a Customer Service Centre Shift Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on / 4 days off shift pattern (rotating shifts, 7am-7pm / 7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours. This role has line management responsibilities of 3 team members. The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their comfort zone. They will constantly look at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you’ll do: * • People and Performance Management, • Incident Process Management, • Major Incident Management, • Resource Coordination, • Spares Management, • Rosta Management, • Escalation Management, • Service Level Management, • Implement Continuous Improvement initiatives, • Ensuring tickets are logged accurately and call queues are managed effectively, • Point of escalation for customers and expediting issues to the relevant teams, • Take ownership of major incidents out of hours and engage stakeholders through to resolution, • Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met., • Support root cause of failures and conduct reviews where applicable., • Evoking the business continuity plan in the event of unplanned outages Out of Hours, • Attend review calls, identifying and implementing improvements where required, • Line management of direct reports including objective setting, performance, quality and 1:1 reviews, • Rosta management alongside other team leaders, including holiday approvals to ensure appropriate staffing levels, • Coaching and mentoring team members and providing guidance to enable them to achieve their personal development plans, • Supporting the wider team during busy periods such as taking calls and logging tickets, • Provide cover for the incident manager during periods of absence Key requirements: * • Proven experience within a Service Desk / Help Desk environment, • Confident communicator, able to navigate difficult conversations, • Customer focused, • Able to effectively multitask, • Creative problem solver with the ability to work autonomously or as part of a team, • Effectively prioritise workload to meet targets, • SC Clearance, NPPV3 & Parliament Security Clearances, or the ability to obtain them (5 years MINIMUM UK residency required), • Proficient in MS office tools, • Experience of using Remedy application Desirable Skills: * • ITILv4 Foundation, • Previous line management experience What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on‑going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: * • 25 days annual leave, and the option to buy or sell days annually, • Overtime options available, • Access to the Flexible Benefits portal, • Company matched pension scheme, • A range of family friendly policies, • Occupational health support and wellbeing Portal, • Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Us Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. We are guided by our values and behaviours: * • Be Inclusive, • Take Responsibility, • Collaborate, • Be Customer-focused

Take the next step in your career now, scroll down to read the full role description and make your application. Service Centre Shift Leader Customer Service Centre Shift Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent (4 days on / 4 days off rotating Shift Pattern) Ref: 1589 The Service Desk team at our Camberley office are now looking for a Customer Service Centre Shift Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on / 4 days off shift pattern (rotating shifts, 7am-7pm / 7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours. This role has line management responsibilities of 3 team members. The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their comfort zone. They will constantly look at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you’ll do: * • People and Performance Management, • Incident Process Management, • Major Incident Management, • Resource Coordination, • Spares Management, • Rosta Management, • Escalation Management, • Service Level Management, • Implement Continuous Improvement initiatives, • Ensuring tickets are logged accurately and call queues are managed effectively, • Point of escalation for customers and expediting issues to the relevant teams, • Take ownership of major incidents out of hours and engage stakeholders through to resolution, • Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met., • Support root cause of failures and conduct reviews where applicable., • Evoking the business continuity plan in the event of unplanned outages Out of Hours, • Attend review calls, identifying and implementing improvements where required, • Line management of direct reports including objective setting, performance, quality and 1:1 reviews, • Rosta management alongside other team leaders, including holiday approvals to ensure appropriate staffing levels, • Coaching and mentoring team members and providing guidance to enable them to achieve their personal development plans, • Supporting the wider team during busy periods such as taking calls and logging tickets, • Provide cover for the incident manager during periods of absence Key requirements: * • Proven experience within a Service Desk / Help Desk environment, • Confident communicator, able to navigate difficult conversations, • Customer focused, • Able to effectively multitask, • Creative problem solver with the ability to work autonomously or as part of a team, • Effectively prioritise workload to meet targets, • SC Clearance, NPPV3 & Parliament Security Clearances, or the ability to obtain them (5 years MINIMUM UK residency required), • Proficient in MS office tools, • Experience of using Remedy application Desirable Skills: * • ITILv4 Foundation, • Previous line management experience What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on‑going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: * • 25 days annual leave, and the option to buy or sell days annually, • Overtime options available, • Access to the Flexible Benefits portal, • Company matched pension scheme, • A range of family friendly policies, • Occupational health support and wellbeing Portal, • Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Us Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. We are guided by our values and behaviours: * • Be Inclusive, • Take Responsibility, • Collaborate, • Be Customer-focused

My client who are a global engineering and manufacturing business are currently seeking a Warehouse Manager at their Gloucestershire based head office. Experience of overseeing a Warehouse / logistics department within an engineering or manufacturing environment or similar.

Be highly numerate and literate, with strong experience in Microsoft Office 365, particularly Excel. Please note, this is a part-time role, around 25 hours a week, and is fully office based!. Our client, a leading employee-owned business in the educational publishing sector, is looking for a dedicat

Are you ready to play a central role in a thriving, employee-owned business? Haremi is seeking an Office and Finance Manager to become a key part of our close-knit team of nearly 50 talented individuals. As our Office and Finance Manager, you’ll be the essential link connecting our colleagues, cus

As People Business Partner you will maximise workforce effectiveness across your designated business area of responsibility, by coaching and mentoring managers to manage their people. You will be integral to understanding the core business, bring insight, add value, and challenge the status quo, to

Voted the best communications partner in the UK, the Incom-CNS Group was borne of the unification of two respected powerhouses in the business communications industry. The company has an excellent portfolio of products and is a reseller on behalf of world-class business communications manufacturers